This doesn't happen all the time but enough to start getting annoying. If I make a call where I need to use the keypad for input, I will hold the phone in front of me, start hitting the numbers and the screen disappears. The only way to get it back is to hit power, and it stays on for about 3 seconds and goes out again.
My wife had a Galaxy Nexus that had the same issue. Is this something that can be fixed?
Having similar problem....
add to that.. the proximity sensor doesn't always work.
The sensor youre talking about is the light sensor. The same one that auto adjusts the brightness. You should make sure it isn't being obstructed by anything such as a screen protector or smudges on the screen.
Galaxy Note II
R1deTheLight said:
The sensor youre talking about is the light sensor. The same one that auto adjusts the brightness. You should make sure it isn't being obstructed by anything such as a screen protector or smudges on the screen.
Galaxy Note II
Click to expand...
Click to collapse
Not using a screen protector, but I am using a Seidio Surface case. I can't remember if it was happening before that. Might have to run the phone naked again and check.
My wife had a Galaxy Nexus on Verizon that had the same issue, but that was a while ago...
UPDATE: Having the issue whether the case is on or not...
Any ideas?
I don't think anyone else has this problem. It might be just a bunk phone. Take it to att and get it swapped
Galaxy Note II
It's pretty common on the S3 as well. Haven't seen a solution. Drives my brother insane.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
The best thing to so is to input *#7353# on the dialpad and select proximity sensor. Wave your hand over the sensor to verify. If it doesnt work, check your case or screen protector if any to see of its covering it. If it isnt, go to att to have it swapped under warranty.
Sent from my SAMSUNG-SGH-I317
Related
Does anyone have to tilt their phone slightly to be centered on the front facing camera? When I have the phone face directly perpendicular to me my face is off-center...debating exchanging it.
You do realize the camera is placed to the side of the front speaker and not in the middle of the phone, right?
Sent from my Galaxy Nexus using Tapatalk
Yes.... I do realize that.
The thunderbolt and iphone 4 I had previously used didn't have this issue. and they had an camera off-center to the right of the speaker. Meaning that they probably accounted for it with the placement of the camera sensor.
Mine doesn't show me perfectly straight on, if that's what you want to know, but i never gave it any thought until now so it's barely noticeable and not at all problematic for me. I don't think there's anything wrong with you device, maybe the device in general. But I suggest not giving a f*ck. Works for me.
Sent from my Galaxy Nexus using Tapatalk
hellbringer626 said:
Does anyone have to tilt their phone slightly to be centered on the front facing camera? When I have the phone face directly perpendicular to me my face is off-center...debating exchanging it.
Click to expand...
Click to collapse
You do realize that the front of the phone...AKA the glass...is curved right?! It's not flat so of course you have to tilt it.
I read the thread and just had to ask myself...REALLY!!!!????
CBConsultation said:
You do realize that the front of the phone...AKA the glass...is curved right?! It's not flat so of course you have to tilt it.
I read the thread and just had to ask myself...REALLY!!!!????
Click to expand...
Click to collapse
Actually, like the Nexus S, the Galaxy Nexus, the screen it self is NOT curved. The screen itself is flat... and only the top/bottom edge of the glass is curved, BUT the camera inside it is not curved/pointing down, it's pointing straight, that's why you gotta tilt the phone all weird to get it right.
But either way, yes it's off.
All the Android phones I have with FFC have all been off.. a lot. Nexus S, Sensation 4G, Galaxy Nexus, Asus Transformer tablet. All of them. Some worse than others.
I have a work iPad2 and it's off too. I facetime with my friend and I have to tilt it in a weird angle to get my face to fill up the screen correctly.
It's not that big of an issue but since I hadn't seen the problem on the thunderbolt and iPhone 4 I felt it was an oversight to not account for it on such a high end device.
Sent from my Galaxy Nexus using XDA App
I bought mine from Bell Canada. So international version I believe it is. anyways...
Vertically: maybe a degree till backwards if I want my face 100% centered vertically.
Horizontally: my head is slightly to the left but the effect is only noticeable if I'm holding the phone so close to my face that people would be looking at nose hairs instead of me. If held out 1.2 - 1.5 feet away from my face (where I usually hold a phone when using it the effect is so slight as to be negligible.
Besides, the slight shaking of my hand (simply from shifting in my chair) hides any discrepancies. I had to test by setting the phone down on the table and looking down on it as if I was holding it in my hand to see anything at all.
I can't say for sure if some of you are experiencing a more drastic shift than I or not, but for having the camera in the upper right hand corner of the phone I don't see anything wrong with how it's taking pictures and video.
O.
Hi guys,
Little sad story here.
After not even 10 days of life my Galaxy Note 2 fell from my bedside table face down onto tiled floor and smashed the front glass! (my cat did that, I know it's was on purpose, that's why I now have a cat fur bedside mat).
I'm ordering a new front screen glass as the display and everything still works fine.
Only thing, which is weird, running a system test it shows the proximity sensor stuck to far. I did notice that during calls the screen would not switch off. Before the crash the proximity sensor worked fine.
What do you think the reason might be? I am attaching a picture of the phone. Do you guys think the cracks on top of the two sensors near the front camera might "confuse" the proximity sensor?
Thanks for any idea you may have...
Also, I will update you on the front screen replacement and its results.. Fingers crossed...
Cheers!
Sent from my GT-N7100 using xda app-developers app
My cat always tries to bust my stuff to.....nooooo kittty thats a bad kitty
First off, feel very sad for you pal.
I'm quite sure that the proximity sensor is damaged from the fall, so you might have to ask your SC to check it once when you'll go to replace the front glass.
Besides, another shatter story, shows this device's build quality is sub par. No device should break, let alone shatter, from a fall like that, one or two dents would be more than enough. What was the Gorilla doing when it hit the surface anyway?
Swyped from my GT-N7100
looking at the picture hurts my heart!
but yeah like jujuburi said, the fall might have dislodged or damaged the proximity sensor.It could also be the crack over the sensor, because the glass is no longer aligned, it could possibly be confusing the device but rather unlikely.
Its obvious that the crack in front of the proximity sensor is messing with it. Under direct sunlight you should be able to look at the proximity sensor and see if its not aligned otherwise its just the crack.
Sent from the Rabbit Hole
It will be the crack for sure... It will affect the light getting to the sensor
Sent from my Samsung Note II.
Wow sorry for your somewhat loss! I will cry if this happens to mine, best I take insurance I guess :fingers-crossed:
bushako said:
Its obvious that the crack in front of the proximity sensor is messing with it. Under direct sunlight you should be able to look at the proximity sensor and see if its not aligned otherwise its just the crack.
Sent from the Rabbit Hole
Click to expand...
Click to collapse
Thanks for the reply,
Could you tell me which one is the proximity sensor?
Is it the one nearer to the speaker or the one nearer to the front facing camera?
Thanks!
Sent from my GT-N7100 using xda app-developers app
guido.minciotti said:
Thanks for the reply,
Could you tell me which one is the proximity sensor?
Is it the one nearer to the speaker or the one nearer to the front facing camera?
Thanks!
Sent from my GT-N7100 using xda app-developers app
Click to expand...
Click to collapse
Second left from the front facing camera .
R: Crash, smash!!
Thank you all for your input.
I have noticed that the proximity sensor still works, as it is sufficient to put the phone near a really bright light to get the screen to turn on again. It's just a bit fidgety to do that and end the conversations...
Still waiting for the new glass to arrive from Hong Kong, we'll see what happens next...
Regarding the fall, the phone was connected to the charger and was facing down on the bedside table as the LED stays on after finishing charging and that morning it was annoying me enough...
The bedside table is about 60 to 70cm tall and the floor is made of old terracotta tiles, very hard and uneven: I guess one of the tiles corners must have contributed to the damage.
I agree that the Gorilla glass should be a bit more resistant but just a few days before the smash, a friend dropped it while he grabbed it and it literally flew across the room and hit a hard floor and it was perfectly fine afterwards, not even a scratch!
Mystery...
Will update you all when u get the new glass.
Anyone has some good tips about how to replace it? I have seen some YouTube videos about it and, although time consuming, it seems possible...
Only thing I don't understand clearly, will the screen glue back on afterwards? Or is there anything I need to know about it?
Thanks!
G
Sent from my GT-N7100 using xda app-developers app
Proximity sensor might have got damaged due to drop
Sent from my GT-N7100 using xda app-developers app
s10sdeville said:
My cat always tries to bust my stuff to.....nooooo kittty thats a bad kitty
Click to expand...
Click to collapse
I get a phone on the floor and then a tail in my face to wake me up at 530 for food
Sent from my GT-I9300 using Tapatalk 2
Mine dropped from two feet and hairline cracked across the whole screen. I bought the full assembly LCD/digitizer. Did the repair per LE55ONS Youtube video. AOK now. afterwards, I tried to pry apart the digitizer glass. In my Note II it is bonded with transparent gum covering the entire LCD. No way to replace only the digitizer on my version of the Note II (I317)
Mine cost $USD 250
Your crack is right over the sensor, so I would expect the sensor itself is fine.
The digitizer glass is the Achilles heel of the device. The rest of it seems normally robust.
I think the glass is so big that it can crack from a twist as well as a drop.
And the glass is very scratch resistant, but very thin and brittle.
rickyvee said:
Mine dropped from two feet and hairline cracked across the whole screen. I bought the full assembly LCD/digitizer. Did the repair per LE55ONS Youtube video. AOK now. afterwards, I tried to pry apart the digitizer glass. In my Note II it is bonded with transparent gum covering the entire LCD. No way to replace only the digitizer on my version of the Note II (I317)
Mine cost $USD 250
Your crack is right over the sensor, so I would expect the sensor itself is fine.
The digitizer glass is the Achilles heel of the device. The rest of it seems normally robust.
I think the glass is so big that it can crack from a twist as well as a drop.
And the glass is very scratch resistant, but very thin and brittle.
Click to expand...
Click to collapse
Where did u fix urs? Did u call Samsung? Mine is shattered too, well in my case besides the phone i broke my face too got 6 stitches. Long story though lol.... But where did u get it fixed?
R: Crash, smash!!
pradyots said:
Where did u fix urs? Did u call Samsung? Mine is shattered too, well in my case besides the phone i broke my face too got 6 stitches. Long story though lol.... But where did u get it fixed?
Click to expand...
Click to collapse
Sorry to hear that...
I got it from eBay from China for the equivalent of about 40USD...
Here's a link: http://www.ebay.com/itm/New-Screen-...182&pid=100011&prg=1095&rk=1&sd=181060192621&
managed to replace the glass and working well now. Only problem is that in the process of detaching the broken glass I messed up the adhesive around the back and menu buttons so I need to get new one too. The new screen sits raised because of the extra thickness of the messed adhesive so touch responsiveness is not great but will be fixed as soon as the new adhesive arrives.
Also, here's how it looks after the big job..
Sent from my GT-N7100 using xda app-developers app
Well, hey man, kudos to you...
First thing I do when I get a touchscreen device is place a screen protector on it; and I regard that as a pretty major hassle as far as annoying hassles go. Yet you seem to have done a near flawless job with something as crucial as replacing the screen itself; I'm impressed. Hope you get that last little fixed as well, mate.
(On a side note, even with the screen protector I managed to screw up and there's a tiny air bubble just between the home button and the screen itself... So it's invisible when the phone's in use but just annoying enough to notice when the screen is off and the contrast between the black screen and the grey bubble is more obvious).
i really sorry to hear that. hope you can manage your behavior to a better one.
guido.minciotti said:
Hi guys,
Only thing, which is weird, running a system test it shows the proximity sensor stuck to far. I did notice that during calls the screen would not switch off. Before the crash the proximity sensor worked fine.
Sent from my GT-N7100 using xda app-developers app
Click to expand...
Click to collapse
Or simply your proximity connector is loose inside your phone after the cat crash. If you are going to replace the screen yourself, make sure you check all the connectors inside your phone.
From my own opinion, the sensor not damaged but just the crack just across the sensor, just change the glass and our will be fixed, but as what i know, it's not a easy job to change the glass, as it glued together with the display, hope you will manage to change the glass if success, please share us your experience here
Warmest Greeting From Batam - Indonesia
jujuburi said:
. What was the Gorilla doing when it hit the surface anyway?
Swyped from my GT-N7100
Click to expand...
Click to collapse
Gorilla Glass isn't shatter or crack resistant, it's designed to be scratch resistant. It's hardness actually makes it more prone to cracking.
Hey guys. My brother just got this phone and is having some issues. .. He's coming from Lumia 922.. So it shouldn't be too hard to impress him .. right? Well so far he has gone into airplane mode every call he's taken because the screen won't sleep and his cheek toggles to airplane mode. Is there any setting to help this? I want to give him a chance to like this phone, but if you can't even comfortably make a call without worrying about accidentally bumping the button maybe he needs to trade it ...
Any advice would be appreciated.
Does he have a screen protector on it? Sometimes those mess with the proximity sensor and makes the screen stay on.
Sent from my SCH-I605 using Tapatalk 4
I have a somewhat similar issue. I returned my first phone because I thought the proximity sensor wasn't working. I would be speaking on the phone, press my face to the screen and then would hear an ear shattering beep and then then phone would switch to speaker phone. This happened several times. I did have a screen protector on the phone but removed it. It continued even after I removed the protector.
I swapped the phone for a new one and all was fine for the first several days. Yesterday the problem started again. And, no, no screen protector this time.
I've noticed this with this phone, as well. I have a screen protector, but it doesn't cover the proximity sensor. That's in the metal above the screen, I doubt anyone's screen protector would affect it.
Sometimes when my face is literally pressed against the phone, and by proxy the proximity sensor, the screen still comes on and I can see it out of the corner of my eye. While it happened occasionally with my other phones, this has happened more in the week and a half I've had this phone than a couple months with the others. I think it might be a defect in the model if others are having this issue.
I've also had it turn on the speakerphone for no reason even when it's pressed against my face. Don't know if that's part of the issue or not.
IceDragon59 said:
I've noticed this with this phone, as well. I have a screen protector, but it doesn't cover the proximity sensor. That's in the metal above the screen, I doubt anyone's screen protector would affect it.
Sometimes when my face is literally pressed against the phone, and by proxy the proximity sensor, the screen still comes on and I can see it out of the corner of my eye. While it happened occasionally with my other phones, this has happened more in the week and a half I've had this phone than a couple months with the others. I think it might be a defect in the model if others are having this issue.
I've also had it turn on the speakerphone for no reason even when it's pressed against my face. Don't know if that's part of the issue or not.
Click to expand...
Click to collapse
Well it's nice to hear that I am not the only one having this issue, but frustrating that I am too. . If anyone finds settings or a solution let me know. . It's definitely annoying.
Must be a limited issue. Haven't heard of this from anyone I know and I have yet to have the issue.
I think I may have figured out my problem. I had an "el cheapo" TPU case (http://www.ebay.com/itm/Transparent...r-for-HTC-One-2013-M7-Accessory-/330949139388) on the phone. Today I put 3 different callers on speakerphone & mute simultaneously. Took the case off and haven't had a problem since.
I did try to search this and couldn't find anything so if I missed it I'm sorry but here goes.... When I make a call on my new pixel 2 xl the screen goes black like it should when I get the phone to my face but when I'm done with the call and pull it away it does not wake back up. I have to toggle the power button and use the finger print sensor to wake the screen back up. Anyone run into this?
do you have a screen protector on it ?
Yes I have the Verizon branded tempered glass on it
yotehtr1 said:
Yes I have the Verizon branded tempered glass on it
Click to expand...
Click to collapse
A lot of times the early made screen protectors for new phones are made wrong and forget the cut out for proximity sensor. Remember, it's a proximity, not light so even though glass is see through a proximity sensor detects anything, even glass.
It could also be lined up wrong.
Sent from my Pixel 2 XL using Tapatalk
yotehtr1 said:
I did try to search this and couldn't find anything so if I missed it I'm sorry but here goes.... When I make a call on my new pixel 2 xl the screen goes black like it should when I get the phone to my face but when I'm done with the call and pull it away it does not wake back up. I have to toggle the power button and use the finger print sensor to wake the screen back up. Anyone run into this?
Click to expand...
Click to collapse
Yes. It's happened several random times so I'm not sure what's wrong yet. For me I noticed that the ambient display just randomly went out. I now think it's because the proximity sensor triggered it. Similarly, I have an app called Screebl which turns off when the proximity sensor is triggered. I noticed that app also turned off. I hope it's a software problem not a hardware issue. I'm running the pixel 2 xl on Oreo 8.1 beta.
No screen protector here.. noticed this earlier today. Running the 8.1 beta..
jbarcus81 said:
No screen protector here.. noticed this earlier today. Running the 8.1 beta..
Click to expand...
Click to collapse
Yeah, I'm not using a screen protector either. Hopefully it's just the beta. I seached the beta bug reports and haven't seen anything reported on this yet.
Sm1000 said:
Yeah, I'm not using a screen protector either. Hopefully it's just the beta. I seached the beta bug reports and haven't seen anything reported on this yet.
Click to expand...
Click to collapse
Another thing I noticed with the beta is it slowed the finger print sensor quite a bit... So maybe there's something in the beta that affects the sensors some. Going to have to report some bugs...
I am on stock 8.0.0 here and am having the same issue. I did some searching and tried the "fixes" that involved turning off ambient display, restarting, etc., nothing worked. I have a screen protector on, but I tried the troubleshooting steps both with and without it on. I even tried the "Proximity Sensor Reset/Repair" app with no success.
Having the problem as well. Thank God it's a software issue
I also have an amfilm screen protector v2 on, as well as a Spigen Herringbone Neo-hybrid case.
No fingerprint sensor errors.
Sent from my Pixel 2 XL using Tapatalk
Fixed. Wiped down the proximity sensor with a dry toothbrush.
Need to get in touch with amfilm tomorrow and tell them their prox widow is too small.
Sent from my Pixel 2 XL using Tapatalk
Unfortunately for me, it wasn't a software issue. I removed the screen protector and wiped the phone, still no luck. Replacement is coming tomorrow.
I heard Google announced they know of the issue and will fix it with a software update
Jcsc831 said:
I heard Google announced they know of the issue and will fix it with a software update
Click to expand...
Click to collapse
Source?
Sent from my Pixel 2 XL using Tapatalk
http://www.androidpolice.com/2017/11/11/pixel-2-xl-touchscreens-unresponsive-near-edges-fix-coming/
never mind was for the touch screen issues not the proximity sensor
Same problem here. Started immediately with my first phone call after the 8.1 OTA finished installing, so clearly a change was made in 8.1 to the prox sensor sensitivity. This is with Google's "official" (and pretty lousy) Power Support screen protector
Everything back to normal with protector removed. C'mon, Google, geez.
Best part is, their touch screen fix didn't mix anything and now I have proximity sensor issues
Fremnet said:
Best part is, their touch screen fix didn't mix anything and now I have proximity sensor issues
Click to expand...
Click to collapse
Same here. Proximity sensor is weird at times
Sent from my Pixel 2 XL
I'm having issues as well BUT making calls via my watch or when receiving calls. If I make the call manually from the phone the sensor works fine.
Sent from my Pixel 2 XL using Tapatalk
8.1 update has caused my proximity sensor to lag like crazy, takes 1.5seconds some times before it gives me the screen to hang up. I think the issue may be linked to the general issue of unlock screen slowness
Often when I'm in a call I can feel the haptic feedback going crazy.
I realized tonight that it's not working properly, because my ear or my face must have hit the mute button.
This isn't the first time it has happened.
Anyone else experienced this? I think the screen turns off, or maybe it doesn't, but it is not preventing my face or ear from interacting with the phone X"D
I think that holding it to one ear causes this to happen more than the other because the proximity sensor must be on one is the sides.
Any ideas how to fix?
Sent from my Pixel 3 XL using Tapatalk
Do you have a screen protector on? They can sometimes interfere with the prox sensor causing it to shut off during a call when not near your face, or what you are describing where it doesn't shut off at all.
The same thing happens to my pixel 3 xl as well... I'm using a whitestone dome screen protector, but don't know if it's because of the protector.
No screen protector.
A simple ringke case, but it doesn't affect the front of the phone.
Sent from my Pixel 3 XL using Tapatalk
I have the exact same issue. I was never able to resolve it. Factory reset didn't help. Ended up switching to a 6T.
Sent from my ONEPLUS A6013 using Tapatalk