Often when I'm in a call I can feel the haptic feedback going crazy.
I realized tonight that it's not working properly, because my ear or my face must have hit the mute button.
This isn't the first time it has happened.
Anyone else experienced this? I think the screen turns off, or maybe it doesn't, but it is not preventing my face or ear from interacting with the phone X"D
I think that holding it to one ear causes this to happen more than the other because the proximity sensor must be on one is the sides.
Any ideas how to fix?
Sent from my Pixel 3 XL using Tapatalk
Do you have a screen protector on? They can sometimes interfere with the prox sensor causing it to shut off during a call when not near your face, or what you are describing where it doesn't shut off at all.
The same thing happens to my pixel 3 xl as well... I'm using a whitestone dome screen protector, but don't know if it's because of the protector.
No screen protector.
A simple ringke case, but it doesn't affect the front of the phone.
Sent from my Pixel 3 XL using Tapatalk
I have the exact same issue. I was never able to resolve it. Factory reset didn't help. Ended up switching to a 6T.
Sent from my ONEPLUS A6013 using Tapatalk
Related
This is a heads up for anybody else that starts having problems with their phone not waking up once the screen goes blank after taking a call:
I put a skinomi kit on my defy, and it works great EXCEPT it fools the proximity sensor thereby rendering the phone unusable! Once in a call and the screen goes blank, there's no way to wake it back up. Strangely, even the power button doesn't do anything.
I used a proximity test program from the market to verify the problem, and sure enough, as soon as I pulled the screen protector off, everything started working fine again! And no, there was not dust/dirt/smudges on the screen protector - must be just the density of the material...
i've to disagree with you ,,,i installed the skinomi kit on my phone maybe 3 months ago,and none of what you say happened even once,your skinomi must by yellow as hell,that's why its missing around with your proximity.just my opinion.
nopr, no yellow.just put it on a couple days ago-very clear.
does yours have a cutout for the proximity sensor? maybe just a hardware variation...
Nope,my kit is full body coverage, with no cuts,so either your proximity sensor is faulty or you got a skinomi knockoff.
Sent from my MB525 using Tapatalk
I can verify that the proximity sensor has issues with skinomi .
Had the same problem ,and solved it with cutting out the part of the screen protector that was covering the sensor .
Since then ,no problem.
Just received a replacement from Skinomi. Same problem - no cut out and the proximity sensor does not work. Manually cut out the area with some scissors, and all is well (but looks bad).
Might be a hardware difference between different variations, but there's definitely a problem for certain models!
I've just received a new Skinomi skin. The area around proximity sensor is cut, so there should be no problem with it anymore. I have not installed it yet though.
Installed it. Works fine. Definitely looks better than bestskinsever I had on my iPhone. Bestskins had an orange peel, Skinomi is smooth. Installation is the same.
Sent from my MB525 using XDA App
This doesn't happen all the time but enough to start getting annoying. If I make a call where I need to use the keypad for input, I will hold the phone in front of me, start hitting the numbers and the screen disappears. The only way to get it back is to hit power, and it stays on for about 3 seconds and goes out again.
My wife had a Galaxy Nexus that had the same issue. Is this something that can be fixed?
Having similar problem....
add to that.. the proximity sensor doesn't always work.
The sensor youre talking about is the light sensor. The same one that auto adjusts the brightness. You should make sure it isn't being obstructed by anything such as a screen protector or smudges on the screen.
Galaxy Note II
R1deTheLight said:
The sensor youre talking about is the light sensor. The same one that auto adjusts the brightness. You should make sure it isn't being obstructed by anything such as a screen protector or smudges on the screen.
Galaxy Note II
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Not using a screen protector, but I am using a Seidio Surface case. I can't remember if it was happening before that. Might have to run the phone naked again and check.
My wife had a Galaxy Nexus on Verizon that had the same issue, but that was a while ago...
UPDATE: Having the issue whether the case is on or not...
Any ideas?
I don't think anyone else has this problem. It might be just a bunk phone. Take it to att and get it swapped
Galaxy Note II
It's pretty common on the S3 as well. Haven't seen a solution. Drives my brother insane.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
The best thing to so is to input *#7353# on the dialpad and select proximity sensor. Wave your hand over the sensor to verify. If it doesnt work, check your case or screen protector if any to see of its covering it. If it isnt, go to att to have it swapped under warranty.
Sent from my SAMSUNG-SGH-I317
Hey guys. My brother just got this phone and is having some issues. .. He's coming from Lumia 922.. So it shouldn't be too hard to impress him .. right? Well so far he has gone into airplane mode every call he's taken because the screen won't sleep and his cheek toggles to airplane mode. Is there any setting to help this? I want to give him a chance to like this phone, but if you can't even comfortably make a call without worrying about accidentally bumping the button maybe he needs to trade it ...
Any advice would be appreciated.
Does he have a screen protector on it? Sometimes those mess with the proximity sensor and makes the screen stay on.
Sent from my SCH-I605 using Tapatalk 4
I have a somewhat similar issue. I returned my first phone because I thought the proximity sensor wasn't working. I would be speaking on the phone, press my face to the screen and then would hear an ear shattering beep and then then phone would switch to speaker phone. This happened several times. I did have a screen protector on the phone but removed it. It continued even after I removed the protector.
I swapped the phone for a new one and all was fine for the first several days. Yesterday the problem started again. And, no, no screen protector this time.
I've noticed this with this phone, as well. I have a screen protector, but it doesn't cover the proximity sensor. That's in the metal above the screen, I doubt anyone's screen protector would affect it.
Sometimes when my face is literally pressed against the phone, and by proxy the proximity sensor, the screen still comes on and I can see it out of the corner of my eye. While it happened occasionally with my other phones, this has happened more in the week and a half I've had this phone than a couple months with the others. I think it might be a defect in the model if others are having this issue.
I've also had it turn on the speakerphone for no reason even when it's pressed against my face. Don't know if that's part of the issue or not.
IceDragon59 said:
I've noticed this with this phone, as well. I have a screen protector, but it doesn't cover the proximity sensor. That's in the metal above the screen, I doubt anyone's screen protector would affect it.
Sometimes when my face is literally pressed against the phone, and by proxy the proximity sensor, the screen still comes on and I can see it out of the corner of my eye. While it happened occasionally with my other phones, this has happened more in the week and a half I've had this phone than a couple months with the others. I think it might be a defect in the model if others are having this issue.
I've also had it turn on the speakerphone for no reason even when it's pressed against my face. Don't know if that's part of the issue or not.
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Click to collapse
Well it's nice to hear that I am not the only one having this issue, but frustrating that I am too. . If anyone finds settings or a solution let me know. . It's definitely annoying.
Must be a limited issue. Haven't heard of this from anyone I know and I have yet to have the issue.
I think I may have figured out my problem. I had an "el cheapo" TPU case (http://www.ebay.com/itm/Transparent...r-for-HTC-One-2013-M7-Accessory-/330949139388) on the phone. Today I put 3 different callers on speakerphone & mute simultaneously. Took the case off and haven't had a problem since.
I did try to search this and couldn't find anything so if I missed it I'm sorry but here goes.... When I make a call on my new pixel 2 xl the screen goes black like it should when I get the phone to my face but when I'm done with the call and pull it away it does not wake back up. I have to toggle the power button and use the finger print sensor to wake the screen back up. Anyone run into this?
do you have a screen protector on it ?
Yes I have the Verizon branded tempered glass on it
yotehtr1 said:
Yes I have the Verizon branded tempered glass on it
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A lot of times the early made screen protectors for new phones are made wrong and forget the cut out for proximity sensor. Remember, it's a proximity, not light so even though glass is see through a proximity sensor detects anything, even glass.
It could also be lined up wrong.
Sent from my Pixel 2 XL using Tapatalk
yotehtr1 said:
I did try to search this and couldn't find anything so if I missed it I'm sorry but here goes.... When I make a call on my new pixel 2 xl the screen goes black like it should when I get the phone to my face but when I'm done with the call and pull it away it does not wake back up. I have to toggle the power button and use the finger print sensor to wake the screen back up. Anyone run into this?
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Yes. It's happened several random times so I'm not sure what's wrong yet. For me I noticed that the ambient display just randomly went out. I now think it's because the proximity sensor triggered it. Similarly, I have an app called Screebl which turns off when the proximity sensor is triggered. I noticed that app also turned off. I hope it's a software problem not a hardware issue. I'm running the pixel 2 xl on Oreo 8.1 beta.
No screen protector here.. noticed this earlier today. Running the 8.1 beta..
jbarcus81 said:
No screen protector here.. noticed this earlier today. Running the 8.1 beta..
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Yeah, I'm not using a screen protector either. Hopefully it's just the beta. I seached the beta bug reports and haven't seen anything reported on this yet.
Sm1000 said:
Yeah, I'm not using a screen protector either. Hopefully it's just the beta. I seached the beta bug reports and haven't seen anything reported on this yet.
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Click to collapse
Another thing I noticed with the beta is it slowed the finger print sensor quite a bit... So maybe there's something in the beta that affects the sensors some. Going to have to report some bugs...
I am on stock 8.0.0 here and am having the same issue. I did some searching and tried the "fixes" that involved turning off ambient display, restarting, etc., nothing worked. I have a screen protector on, but I tried the troubleshooting steps both with and without it on. I even tried the "Proximity Sensor Reset/Repair" app with no success.
Having the problem as well. Thank God it's a software issue
I also have an amfilm screen protector v2 on, as well as a Spigen Herringbone Neo-hybrid case.
No fingerprint sensor errors.
Sent from my Pixel 2 XL using Tapatalk
Fixed. Wiped down the proximity sensor with a dry toothbrush.
Need to get in touch with amfilm tomorrow and tell them their prox widow is too small.
Sent from my Pixel 2 XL using Tapatalk
Unfortunately for me, it wasn't a software issue. I removed the screen protector and wiped the phone, still no luck. Replacement is coming tomorrow.
I heard Google announced they know of the issue and will fix it with a software update
Jcsc831 said:
I heard Google announced they know of the issue and will fix it with a software update
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Click to collapse
Source?
Sent from my Pixel 2 XL using Tapatalk
http://www.androidpolice.com/2017/11/11/pixel-2-xl-touchscreens-unresponsive-near-edges-fix-coming/
never mind was for the touch screen issues not the proximity sensor
Same problem here. Started immediately with my first phone call after the 8.1 OTA finished installing, so clearly a change was made in 8.1 to the prox sensor sensitivity. This is with Google's "official" (and pretty lousy) Power Support screen protector
Everything back to normal with protector removed. C'mon, Google, geez.
Best part is, their touch screen fix didn't mix anything and now I have proximity sensor issues
Fremnet said:
Best part is, their touch screen fix didn't mix anything and now I have proximity sensor issues
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Same here. Proximity sensor is weird at times
Sent from my Pixel 2 XL
I'm having issues as well BUT making calls via my watch or when receiving calls. If I make the call manually from the phone the sensor works fine.
Sent from my Pixel 2 XL using Tapatalk
8.1 update has caused my proximity sensor to lag like crazy, takes 1.5seconds some times before it gives me the screen to hang up. I think the issue may be linked to the general issue of unlock screen slowness
I hope anyone can help with issue, i installed a screen protector on my Pixel 2 Xl's I while back, since I had the issue of screen going black while trying to end call and it did not cover the curved part of it I took it off and installed a new one. After some time I realized it had some kind of condensation (fog) on the proximity sensor I took the new screen protector off, I've been using it without a screen protector for a while now and every time I make a call and try to end it the screen goes completely black I wipe the proximity sensor and it come back again. What I've noticed is that the fog like condensation on top of the proximity sensor has the shape of the cutout hole of the first screen protector it had at first and I try to deep clean it and it doesn't go away, please let me know if you have a solution I'm desperate.