Hey guys. My brother just got this phone and is having some issues. .. He's coming from Lumia 922.. So it shouldn't be too hard to impress him .. right? Well so far he has gone into airplane mode every call he's taken because the screen won't sleep and his cheek toggles to airplane mode. Is there any setting to help this? I want to give him a chance to like this phone, but if you can't even comfortably make a call without worrying about accidentally bumping the button maybe he needs to trade it ...
Any advice would be appreciated.
Does he have a screen protector on it? Sometimes those mess with the proximity sensor and makes the screen stay on.
Sent from my SCH-I605 using Tapatalk 4
I have a somewhat similar issue. I returned my first phone because I thought the proximity sensor wasn't working. I would be speaking on the phone, press my face to the screen and then would hear an ear shattering beep and then then phone would switch to speaker phone. This happened several times. I did have a screen protector on the phone but removed it. It continued even after I removed the protector.
I swapped the phone for a new one and all was fine for the first several days. Yesterday the problem started again. And, no, no screen protector this time.
I've noticed this with this phone, as well. I have a screen protector, but it doesn't cover the proximity sensor. That's in the metal above the screen, I doubt anyone's screen protector would affect it.
Sometimes when my face is literally pressed against the phone, and by proxy the proximity sensor, the screen still comes on and I can see it out of the corner of my eye. While it happened occasionally with my other phones, this has happened more in the week and a half I've had this phone than a couple months with the others. I think it might be a defect in the model if others are having this issue.
I've also had it turn on the speakerphone for no reason even when it's pressed against my face. Don't know if that's part of the issue or not.
IceDragon59 said:
I've noticed this with this phone, as well. I have a screen protector, but it doesn't cover the proximity sensor. That's in the metal above the screen, I doubt anyone's screen protector would affect it.
Sometimes when my face is literally pressed against the phone, and by proxy the proximity sensor, the screen still comes on and I can see it out of the corner of my eye. While it happened occasionally with my other phones, this has happened more in the week and a half I've had this phone than a couple months with the others. I think it might be a defect in the model if others are having this issue.
I've also had it turn on the speakerphone for no reason even when it's pressed against my face. Don't know if that's part of the issue or not.
Click to expand...
Click to collapse
Well it's nice to hear that I am not the only one having this issue, but frustrating that I am too. . If anyone finds settings or a solution let me know. . It's definitely annoying.
Must be a limited issue. Haven't heard of this from anyone I know and I have yet to have the issue.
I think I may have figured out my problem. I had an "el cheapo" TPU case (http://www.ebay.com/itm/Transparent...r-for-HTC-One-2013-M7-Accessory-/330949139388) on the phone. Today I put 3 different callers on speakerphone & mute simultaneously. Took the case off and haven't had a problem since.
Related
ok soo i dropped my Tilt 2 from a standing point (which is about 5 and a half feet since im 5'9) with the phones keyboard open and screens tilted, whats funny is that no battery fell out or anything, it just shuts off, i had to turn it back on.
when i shaked the phone i heard a slight rattle and i reckon its from the Flex Cable from the LCD screen, the rattle stops when i have my Tilt 2s keyboard open, but when i tilt the screen i can hear it slightly...is that normal?
also what is going to aggravate me for the rest of the time im going to own this phone is that when im using the phone's software keyboard on portrait at say like a 15 degree angle i can hear taps which is quite annoying but if i hold it at a 45 degree angle it stops, i turned the phone to the side i notice a gap, not a big one and not really noticeable but id say its roughly .5mm thick, i push the screen down and the gap gets smaller, is normal as well?
plz let me know thnx a lot
short answer.... no.... not normal. You knocked something loose inside hence the rattle, WHICH you probably already knew The gap, also not normal. Well wait.. I should correct myself. This is all probably totally normal for people who have dropped their phone. You're lucky you didn't crack your screen or do more damage and the phone's still usable!
Aaron McCarthy said:
short answer.... no.... not normal. You knocked something loose inside hence the rattle, WHICH you probably already knew The gap, also not normal. Well wait.. I should correct myself. This is all probably totally normal for people who have dropped their phone. You're lucky you didn't crack your screen or do more damage and the phone's still usable!
Click to expand...
Click to collapse
hmm, well i talked to one Tilt 2 owner and he said he has that rattle and he hasnt dropped it? but like i mentioned, the rattle must be coming from that Flex cable that goes between the motherboard and the LCD screen....
No rattle and no gap on mine, but I've only had it 5 days. Give me time.
I have rattle too, but i think its the G-Sensor !
bwnotredame06 said:
I have rattle too, but i think its the G-Sensor !
Click to expand...
Click to collapse
i did a couple of searches on PPC and some say its a normal thing especially in the tilted position? http://forum.ppcgeeks.com/showthread.php?t=87452 at least im not the only one! i just have OCD xD
heres a video of the screen problem im having
but its not as worse as his but you guys get the point
I just dropped my phone yesterday with keyboard out and tilted and I got a similar problem to this. My screen only has a gap when I pull it up, which I wasn't able to do before, but the screen slide is now about 1 or 2 cm's to the left causing it not to line up with the keyboard slide. Somewhat aggravating, but totally unnoticable unless your holding the phone. I don't get any rattle though...
XanderCorp said:
I just dropped my phone yesterday with keyboard out and tilted and I got a similar problem to this. My screen only has a gap when I pull it up, which I wasn't able to do before, but the screen slide is now about 1 or 2 cm's to the left causing it not to line up with the keyboard slide. Somewhat aggravating, but totally unnoticable unless your holding the phone. I don't get any rattle though...
Click to expand...
Click to collapse
hmm
well if i were to dismantle the phone and repair the little bridge that goes across the back of the LCD screen would that solve the issue? because it seems when i push on it it seems to fill a gap but idk if thats what causing the whole screen and kb issue but im going to do it when i have the chance
I have a tilt and mines exacly like the one in the video with the vary small gap and the screen wobble, I always assumed it was normal, mine dosent rattle though
that little gap and the screen wobble.
it just because is got movable parts, look at the screen hinges if i can call them that.
its the reason i didnt want to get mine, ive always chose candy bar phones so i dont worry about that.
but i did get me a tilt 2 and have dropped it too, i also think my wobbly screen started after i dropped it, but ive had it a year, since it first came out. the only thing i hate reall bad about this phone it the lack of a headphone jack I HATE THAT WITH A PASSION.
This is a heads up for anybody else that starts having problems with their phone not waking up once the screen goes blank after taking a call:
I put a skinomi kit on my defy, and it works great EXCEPT it fools the proximity sensor thereby rendering the phone unusable! Once in a call and the screen goes blank, there's no way to wake it back up. Strangely, even the power button doesn't do anything.
I used a proximity test program from the market to verify the problem, and sure enough, as soon as I pulled the screen protector off, everything started working fine again! And no, there was not dust/dirt/smudges on the screen protector - must be just the density of the material...
i've to disagree with you ,,,i installed the skinomi kit on my phone maybe 3 months ago,and none of what you say happened even once,your skinomi must by yellow as hell,that's why its missing around with your proximity.just my opinion.
nopr, no yellow.just put it on a couple days ago-very clear.
does yours have a cutout for the proximity sensor? maybe just a hardware variation...
Nope,my kit is full body coverage, with no cuts,so either your proximity sensor is faulty or you got a skinomi knockoff.
Sent from my MB525 using Tapatalk
I can verify that the proximity sensor has issues with skinomi .
Had the same problem ,and solved it with cutting out the part of the screen protector that was covering the sensor .
Since then ,no problem.
Just received a replacement from Skinomi. Same problem - no cut out and the proximity sensor does not work. Manually cut out the area with some scissors, and all is well (but looks bad).
Might be a hardware difference between different variations, but there's definitely a problem for certain models!
I've just received a new Skinomi skin. The area around proximity sensor is cut, so there should be no problem with it anymore. I have not installed it yet though.
Installed it. Works fine. Definitely looks better than bestskinsever I had on my iPhone. Bestskins had an orange peel, Skinomi is smooth. Installation is the same.
Sent from my MB525 using XDA App
So I bought a brand new Xperia Play from eBay. I assume that it is covered under warranty.
However, the other week I dropped the phone. The LCD Screen is not completely cracked! What is disgraceful is that the drop was not even from a high height! Such a brittle piece of plastic!!
The strange thing is, although the phone still works, it seems to run a little bit more sluggish. I'm not sure. The BIG problem is, when I begin a call, my screen turns black, and once the call is finished, the screen won't turn back on again (Even though I can hear sounds through the speakers). If I press the lock button quick enough before ending a call the screen sometimes turns back on.
I was thinking about buying a new LCD screen from ebay for £20, however I'm afraid that it won't fix the 'screen turning off during a call' problem.
What would be the best way to get this phone repaired?
Any help would be much appreciated, thanks.
dropper22 said:
So I bought a brand new Xperia Play from eBay. I assume that it is covered under warranty.
However, the other week I dropped the phone. The LCD Screen is not completely cracked! What is disgraceful is that the drop was not even from a high height! Such a brittle piece of plastic!!
The strange thing is, although the phone still works, it seems to run a little bit more sluggish. I'm not sure. The BIG problem is, when I begin a call, my screen turns black, and once the call is finished, the screen won't turn back on again (Even though I can hear sounds through the speakers). If I press the lock button quick enough before ending a call the screen sometimes turns back on.
I was thinking about buying a new LCD screen from ebay for £20, however I'm afraid that it won't fix the 'screen turning off during a call' problem.
What would be the best way to get this phone repaired?
Any help would be much appreciated, thanks.
Click to expand...
Click to collapse
Maybe you damaged the light sensor on the screen?
Sent from my R800x using Tapatalk
Maybe you damaged the proximity sensor?
If the proximity or light sensor was damaged, how would this make the screen switch off during a call, not turning on again?
Does anyone know the best route to get this repaired?
dropper22 said:
If the proximity or light sensor was damaged, how would this make the screen switch off during a call, not turning on again?
Does anyone know the best route to get this repaired?
Click to expand...
Click to collapse
Replace the front glass. Maybe you didn't destroy the proximity, but just damaged it to behave in that way. Also, broken glass is also maybe affecting it.
Thanks, I'm going to buy a new screen then. God knows how long it will take to ship, but I will keep you guys updated with pictures as soon as progress is made.
Mine was doing exactly the same thing after shattering the glass. The proximity sensor could not see through the cracks and the IR light would refract back in as if it were against my face. It behaved strangely where sometimes opening the slider would snap it out and other times it would not. Replacing the glass/digitizer did the trick. The only problem was that no replacement parts on eBay include the adhesive gasket and the old one is likely ruined with stuck-on glass shards. I pulled off as much as I could and reused it but me touchscreen doesn't stick all the way down sometimes. I ordered a dummy phone to see if I could salvage it from one.
dropper22 said:
If the proximity or light sensor was damaged, how would this make the screen switch off during a call, not turning on again?
Does anyone know the best route to get this repaired?
Click to expand...
Click to collapse
The screen is designed to switch off during a call if it detects you face next to the screen (proximity sensor) if it is damaged and reporting wrong info to android. That is why the screen switches off during call.
Sent from my R800i using Tapatalk
AndroHero said:
The screen is designed to switch off during a call if it detects you face next to the screen (proximity sensor) if it is damaged and reporting wrong info to android. That is why the screen switches off during call.
Sent from my R800i using Tapatalk
Click to expand...
Click to collapse
The sensor is fine. The glass covering it is not.
Hi, I've searched this forum and the Internet in general about proximity sensor problems but it seems like basically every problem that someone else had was fixed by removing tempered glass/screen protectors/cases/covers. I'm having a proximity sensor issue and I'm not using any screen protector or case.
This has happened twice now. Once when I was listening to visual voicemail, once when I was making a call. The screen goes dark and will not respond to any wake commands. Every now and then it will turn on for half a second when I hit the power button but then turns back off again. The first time when I was listening to visual voicemail, I had to hard restart the phone by holding volume up and power. The second time during the call, I managed to hang up the call in the half second the screen came back on, which ended the problem.
Right after that, I tested the proximity sensor using the SMMI test (calculator .12345+=). The test makes you put your hand near the sensor, then away, then near again. During the test, the phone immediately sensed my hand near the sensor except that my hand was nowhere near the sensor and there was nothing else near the sensor either.
I did a reboot and ran the test again. This time, the test finished correctly. The phone did not detect my hand until I actually put it near the sensor.
I'm running stock everything except I do have root(ZE551ML). I'm leaning towards this being a hardware problem and I've only had the phone for a week so I'm well within my replace period with Amazon. Is there a solution to this I'm missing or should I just replace? I'm a firm believer in troubleshooting first. Plus, setting up the phone the way I like again will be a huge PITA.
Thanks.
I would replace. It does sound like a hardware issue, and your better off getting a replacement instead of a possible pain for the life of your phone.
I get the same, and the flickering screen happened once to me after I I have just put a tempered glas protector on it ... removed it and so far no problems, but who knows.
I think the SMMI test works correctly the first time you start it, and incorrectly the 2nd, 3rd etc ... dont think it is a hardware error ...
Hi all, i have a zen2 with this same problem, i think doing sensor calibration can resolve the issue... but i can´t found how to do, by code, or by app...
Any body know how to do calibration of sensor aproximty?
Thanks in advanced!
Ps. I dont have screen os glass protector...
i don't having tempered glass or any screen protector. my proximity sensor is not working. Even i checked .12345+= but it gives error in proximity sensor. what to do? plz anyone?
same problem
Hi to everyone,
I have the same problem with the proximity sensor.
After a device reboot, the simmi test work correctly, but after some hours the test fails.
Someone know as I can calibrate the sensor ??
Thanks
I just fixed mine, cause I was having that issue for a LONG time now.
I actually just stuck a piece of paper in front of the light sensor part of the sensor window on the screen. It's the right side of the sensor window.
To be more clear, a while back my screen broke, so I ordered a screen online and changed it. Ever since then my prox. sensor didn't work, so I couldn't use the keypad during calls (the screen would go black).
My screen still isn't attached properly, so it's just being held in by the floppy protective case I have on it right now. This allowed me to pull the screen away from the phone a bit and slide a piece of paper behind it right in front of the light sensor. As soon as I blocked the light sensor then the proximity sensor started reading properly.
I got the idea because I was trying to clean the screen, thinking that it might just be dust blocking it or something. That didn't help, so I tried cleaning the sensor, but had the calibration test running at the time, and it instantly worked!
So I kept playing around with it and noticed that every time I blocked the right side of the sensor, it worked, but as soon as I removed the brush I was using to clean, it stopped working.
I stuck a piece of paper in, and BOOM, worked just fine.
People might want to build on this and maybe try sticking a piece of tape over the right part of the sensor. I haven't tried it, and since I finally have it working now, I really don't want to play with it too much and mess it up.
Hope this helps anyone else having this issue.
Hi all,
I am using zenfone 2 laser z550kl. Screen blackout during call and did not come up till the call is cut. I changed only the cover of proximity sensor and phone is working fine. Change the small rubber covering of sensor and it will work.
Hope this will help all if still using asus phone.
I got my View 20 recently and I'm having a problem with screen unlocking during calls. The speaker is roughly at a 45 degree angle and I think so is the proximity sensor. And it only recognizes objects that are very very close to it. In other words unless I have the phone pressed against my ear (not touching or close to, actually pressed against it) it unlocks the screen during call, the notification panel opens up and I activate things I don't wanna activate... Once just as a test I made a short phone call and I made sure to keep the top of the phone pressed against my ear at all times and somehow it still unlocked the screen and the notification panel was open...
To make things even worse, because the angle is so weird I have to keep the phone lower than I'm used to (or comfortable with) and the bottom of the phone is way below my mouth which is bad too.
It's a real issue and I don't know what I can do to fix it. Please help me.
(And just as a side note I can't believe no one has mentioned this in ANY review - even if the screen doesn't unlock for them, the angle of the speaker is still weird and to hear the sound well you have to hold the phone lower than normally. It IS significant and I have no idea why this hasn't come up in any review or opinion on the internet).
the.real.nps said:
I got my View 20 recently and I'm having a problem with screen unlocking during calls. The speaker is roughly at a 45 degree angle and I think so is the proximity sensor. And it only recognizes objects that are very very close to it. In other words unless I have the phone pressed against my ear (not touching or close to, actually pressed against it) it unlocks the screen during call, the notification panel opens up and I activate things I don't wanna activate... Once just as a test I made a short phone call and I made sure to keep the top of the phone pressed against my ear at all times and somehow it still unlocked the screen and the notification panel was open...
To make things even worse, because the angle is so weird I have to keep the phone lower than I'm used to (or comfortable with) and the bottom of the phone is way below my mouth which is bad too.
It's a real issue and I don't know what I can do to fix it. Please help me.
(And just as a side note I can't believe no one has mentioned this in ANY review - even if the screen doesn't unlock for them, the angle of the speaker is still weird and to hear the sound well you have to hold the phone lower than normally. It IS significant and I have no idea why this hasn't come up in any review or opinion on the internet).
Click to expand...
Click to collapse
Do you have any case on the phone? Sometimes the case may interfere with ur proximity sensor and cause these issues.
Nope, none.
I have the same problem. But without solution yet.
Disable Google smart unlock feature. And check.
It was never enabled.
the.real.nps said:
It was never enabled.
Click to expand...
Click to collapse
Mind to share the screen shot of settings?
miststudent2011 said:
Mind to share the screen shot of settings?
Click to expand...
Click to collapse
Sure, just tell me which screen you want.
Do you have any glass screen protector? I have one and notice that is no cutout for the proximity sensor!
PintasMan said:
Do you have any glass screen protector? I have one and notice that is no cutout for the proximity sensor!
Click to expand...
Click to collapse
The phone came with a preinstalled one but I removed it. No cases, no glasses, just a vanilla phone.
the.real.nps said:
The phone came with a preinstalled one but I removed it. No cases, no glasses, just a vanilla phone.
Click to expand...
Click to collapse
Very strange. Anyway I tryed this glass screen protector and works well.
Use the hicare app to find the problem. Maybe you find a solution.
PintasMan said:
Very strange.
Click to expand...
Click to collapse
What is?
PintasMan said:
Use the hicare app to find the problem. Maybe you find a solution.
Click to expand...
Click to collapse
I just ran all the automatic tests. Didn't find any problems.
I am getting crazy with this issue and also with ghost touches, i got the screen replaced at service centre, but still problem persist
---------- Post added at 11:03 PM ---------- Previous post was at 10:57 PM ----------
I am getting crazy with this issue and also with ghost touches, i got the screen replaced at service centre, but still problem persist
NolanBart said:
I have the same problem. But without solution yet.
Click to expand...
Click to collapse
Sell the Huawei and buy the Galaxy S10 Plus.
varcor said:
Sell the Huawei and buy the Galaxy S10 Plus.
Click to expand...
Click to collapse
thats exactly i am doing
Any other ideas?
Or maybe I just a defective phone? Could other owners of View 20 say if their phones are fine?
It's not a fault... The sensor is on the top of the device instead of the front/screen so it happens... Poor design choice that's all.
Same problem noticed since day 1, found also no solution yet.
very disappointing.
ngagephone said:
It's not a fault... The sensor is on the top of the device instead of the front/screen so it happens... Poor design choice that's all.
Click to expand...
Click to collapse
Yeah, except it's not pointed upwards, it's pointed at a roughly 45 degree angle, so it should still work more or less fine. Maybe less fine than forward-facing sensor but still ok. And I doubt that thousands (millions?) of people who bought that phone experience the same problems and no one has mentioned it yet.
I'm on the second view 20... Sent first one back as I didn't like the warmish tint on the screen... Second one has a much cooler tone... Both do this with calls and my brother also has a view 20 and he has the same issue... Mine was from Amazon and he got his from carphone warehouse.