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So I just joined tmobile a few days ago and i ordered a Galaxy S2 (White) and on the phone they told me it was in stock and ready to ship. I even opted for overnight shipping. That was 5 days ago.
After calling tmobile they explained to me that they are completely UNAWARE of an items stock until the item is actually ordered. This is poor inventory organization to me. So I asked how long they think it would take, and they told me that there is no sure way to find out. It could be 2 weeks, it could be 2 months.
The best part is, they started immediately charging me for my account THE DAY OF ORDER. and when i brought that up they told me there is nothing they can do about that refunding wise. But i do have the option to cancel service alltogether.
This is messed up. Anyone else on backorder? Previously on backorder? How long did you have to wait?
Let it out. Feel better?
Sent from my SGH-T989 using XDA App
Sounds to me like you need to get back on the phone and complain until they put you in touch with someone who is going to make things happen for you. That's pretty poor service. I haven't had any issues with backorder but I have had my spats with tmobile. Just keep calling, keep your cool, and keep asking for someone with more authority.
I'm curious to see how it unfolds.
Wow, that is bad inventory management, you'd think in this day and age everything would organised electronically and these type of **** should not happen.
Please cancel and reorder a black one. Or argue till they give you a refund. I dont know the tmboile retentions number. Hope someone has it to help.
No reason for this. Customer service should care and make an effort to resolve this. You are a new customer for crying out loud!!!
sent from the Dark §¡3€
novanosis85 said:
Please cancel and reorder a black one. Or argue till they give you a refund. I dont know the tmboile retentions number. Hope someone has it to help.
No reason for this. Customer service should care and make an effort to resolve this. You are a new customer for crying out loud!!!
sent from the Dark §¡3€
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I totally agree! I said to them that i left sprint for them, and how are they showing me that they deserve my business? The man on the phone literally says "Im not sure"
I heard they will not be making the white GS2s anymore. Anyone on Craigslist wants $450+ for one in my area.
Call tmobile and choose cancel in the IVR system. That will take you straight to retentions where you can plead your case. Good luck.
sent from the Dark §¡3€
vabeach454 said:
I heard they will not be making the white GS2s anymore. Anyone on Craigslist wants $450+ for one in my area.
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Just because it is $450 (which for a no contract device like this is actually cheap compared to the $699 msrp) doesn't mean they arent making them anymore. Yes they are limited edition, but still advertised on their website, as well as wirefly etc
tmobile is closed today so that their employees can "Spend the holiday with their families". Are you kidding me? President's day shouldn't apply to ANYONE that is not directly in contact with THE president or a past president.
What the hell did I sign up for? This is AWFUL customer service.
Wow this is complete bs, they should give you a refund, or lower the price of the device.
aplacetorest said:
tmobile is closed today so that their employees can "Spend the holiday with their families". Are you kidding me? President's day shouldn't apply to ANYONE that is not directly in contact with THE president or a past president.
What the hell did I sign up for? This is AWFUL customer service.
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Yep... should have done your research before switching. T-mobile has the cheapest prices (per month) but has the most awful customer service and is always last in line for the next best phone.
I am on your side but really, T-mobile has been going down the tubes and if you read any sort of tech news, you should know this.
Check here....
http://www.tmonews.com/
If you live near a Target store they sell the white Galaxy S II for $149. Call to see if they have them then cancel over the phone and go sign up in a Target store.
Sent from my SGH-T989 using xda premium
Towle said:
If you live near a Target store they sell the white Galaxy S II for $149. Call to see if they have them then cancel over the phone and go sign up in a Target store.
Sent from my SGH-T989 using xda premium
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He is right. A buddy of mine got one from target.
sent from the Dark §¡3€
Yea that's a jacked situation, I just upgraded to the White SGSII, went to Wal-Mart, cause I know T-Mobile CS is the worst in the business as of right now, got it for 148.88 plus a 50 gift card, so its like a 100bucks, cancel and go to Wally World.
cordaylec said:
Yea that's a jacked situation, I just upgraded to the White SGSII, went to Wal-Mart, cause I know T-Mobile CS is the worst in the business as of right now, got it for 148.88 plus a 50 gift card, so its like a 100bucks, cancel and go to Wally World.
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I would go to another store immediately if they didn't honor the promotion for the Galaxy S2. They charged me $29.99 for the White Galaxy S2
I'd say go to target I just left sprint also and picked up a white and black gs2 from target for 99.99 each took a few days for them to get the white one from there warehouse since they didn't sell them yet at that store but got the lower price. Also data is a lot faster with tmo
got mine from Walmart for 148.88 with a 50 gift card. Took me 10 minutes in and out.
Sent from my SGH-T989 using XDA App
When I ordered my white GS2 during the recent FAR promo via csr, I got an email later that day saying phone was back ordered. I called the next day only to be told by different csr phone is not on back order, but will be shipped that week. All things considered, I'm surprised about the poor inventory tracking system. so, agreed on that point.
Anyways, the phone was shipped couple days later and received it within a week. so, I suggest giving them another call and see what the status is. Good luck!
synergeticink said:
Its because you were talking to Customer Care, right? If you talk to retention/Upgrade department they can see the stock in real time. CS can not.
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No such thing as a upgrade department and no retention can't see stock in real time no one can. The only difference rentention has is they have a different order system but if customer care has it backordered then so do we.
Sent from my SGH-T989 using Tapatalk
Well, I got my Galaxy Nexus on the 21st, was very excited to get it, but I ended up returning it yesterday because I didn't like it very much compared to my Epic Touch. I had used my brother's upgrade (he doesn't care much about phones.) so I could get the early upgrade pushed to my account (~$45 charge). Anyways, when I was returning it, my main reason for returning was battery with screen time was terrible! (2 hours maximum for me, even on lowest brightness) and speakers weren't loud at all. Otherwise, it was a really good phone.
Anyways, when I went in, I told him I wanted to exchange the phone. He continued to tell me that having two web browsers (stock and ICS+) was draining the battery, my 1 minute screen idle screen off time was too high and that I had NFC checked, which was draining battery the entire time...(even though my complaint was screen on, not standby). After making me feel like an idiot, he told me I should just put the phone on Craigslist to trade it out for the Epic Touch (lol?). After I confirmed I wanted an exchange, he told me I'll have to put the phone back on the upgraded line myself, so he sent me over to their phone with no number to call (had to look it up on the device I was returning. lol!) I asked if they could do it for me and said only customer service can do it for me...kind of seems strange a SPRINT store couldn't do it for me. So I took about 15 minutes getting on the phone with someone, an additional 15 minutes getting the phones swapped back, then finally I had someone helping me with the exchange. Sprint said my upgrade fee is irreversible, that it changed my contract and that I could only use it at Sprint to upgrade my device. They also said my restocking fee and activation fee wouldn't be waived. While they were processing the Galaxy Nexus return, I called BestBuy, told them of my situation and they told me to return the phone and come in (the Epic Touch is $149.99 at BB anyways), so I went back into the store and just told them to return the phone and I'll be on my way. Well, they took about an hour processing my return AFTER I came back in and once again they said I can only use my early upgrade at a Sprint store. After I left activating my old Epic (SPH-D700), I went straight to BestBuy, used my early upgrade there, and got out in 30 minutes. I'm just surprised with how badly Sprint treated their customers.
Anyone else get terrible experience like this at Sprint? My total visit was from 10:40 to 1:00 PM!
Just saying now...AVOID THIS STORE!
9810 Baymeadows Rd # 1 Jacksonville, FL 32256
(904) 565-4400
P.S. I gave a family member my old Epic Touch, which is why I couldn't just simply go back to it.
P.S.S. I am glad to be back!
EDIT: They waived my restocking fee, but activation fee still there. lol
I'm glad it work out and your back
So I guess we'll be seeing you in the SGIII forums when it drops seeing how the GNex didn't excite you all that much
Sent from my SPH-D710 using xda premium
ilostmypistons said:
I'm glad it work out and your back
So I guess we'll be seeing you in the SGIII forums when it drops seeing how the GNex didn't excite you all that much
Sent from my SPH-D710 using xda premium
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Haha, I'm probably going to hold out for the SGSIII. This phone was definitely faster, too. Nothing but Exynos for me.
I must say that I had a similar problem when I returned in my Photon (within my 30 days) for the Epic Touch on launch day. I had already called cs beforehand to make sure that I wouldn't have any problems. The manager at the local store was a real ***** and insisted that I be charged a $30 restocking fee. She even made a second invoice for the return. I called cs back and they refunded $15 as they couldn't find the invoice in their system. How convenient. Needless to say, I will do my phone purchases at Best Buy from now on, as they never give me any hassles. The Sprint GS3 will be an S4 as the Verizon leaked one will...so Evo S4 vs GS3 S4. Or maybe the Note successor? I'm gonna pass on the new Photon...
Sent from my GT-P7510 using xda premium
Overstew said:
Haha, I'm probably going to hold out for the SGSIII. This phone was definitely faster, too. Nothing but Exynos for me.
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Why didn't you cm9 an use franco kernal I'm almost at the same battery life I had on my sgs2
Sent from my Galaxy Nexus using Tapatalk 2
Returning the phones is always a PITA.
Sorry to hear about your crappie experience at your Sprint store... I picked up a Galaxy Nexus a few days ago (5) at my local Sprint store and was not impressed with it at all. Battery life was horrible stock and not much better rooted and romed. Took it back this morning and didn't have one issue returning it. No restock fee or having to call anyone to do it. Just unrooted and reset it, put it back in its box and told the CS rep I didn't like it. They reactivated my EVO and made sure that my upgrade was still good.
Overstew said:
Haha, I'm probably going to hold out for the SGSIII. This phone was definitely faster, too. Nothing but Exynos for me.
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The US version of the S3 isn't getting the Quadcore Samsung Exynos chip, it's not compatible with US LTE/4G. The US version is going to get the Dualcore Qualcom S4 chip.
Sent From My ICS Galaxy10.1 Class Starship.
I hate how sales reps always seem to take returns personally, especially when you didn't buy the phone from them in the first place so you aren't taking commission out of their pocket.
I always purchase my phones through Sprint's website unless someone local is offering a deal that can't be beat and if I need to return that phone I take it into the local corporate store as is allowed.
SouthPhilly said:
The US version of the S3 isn't getting the Quadcore Samsung Exynos chip, it's not compatible with US LTE/4G. The US version is going to get the Dualcore Qualcom S4 chip.
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Epic bonerkill.
Thats why i buy from Sam's Club. they give you 30 day exchanges too even though sprint changed their policy, usually have the phone on release day with no lines, lower price (and save money on taxes too in CA bc how they ring it up), and while ur waiting on activation u head on down to the food section and grab urself a polish dog!
coldblooded79 said:
I must say that I had a similar problem when I returned in my Photon (within my 30 days) for the Epic Touch on launch day. I had already called cs beforehand to make sure that I wouldn't have any problems. The manager at the local store was a real ***** and insisted that I be charged a $30 restocking fee. She even made a second invoice for the return. I called cs back and they refunded $15 as they couldn't find the invoice in their system. How convenient. Needless to say, I will do my phone purchases at Best Buy from now on, as they never give me any hassles. The Sprint GS3 will be an S4 as the Verizon leaked one will...so Evo S4 vs GS3 S4. Or maybe the Note successor? I'm gonna pass on the new Photon...
Sent from my GT-P7510 using xda premium
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Click to collapse
Looks like I'll have to call Sprint again to get some fees waived. No reason to even give me any aside from the one from bestbuy.
gr33nd3vil said:
Why didn't you cm9 an use franco kernal I'm almost at the same battery life I had on my sgs2
Sent from my Galaxy Nexus using Tapatalk 2
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Trust me, I tried every kernel available. The standby time was phenomenal, just the screen time was bad.
SouthPhilly said:
Sorry to hear about your crappie experience at your Sprint store... I picked up a Galaxy Nexus a few days ago (5) at my local Sprint store and was not impressed with it at all. Battery life was horrible stock and not much better rooted and romed. Took it back this morning and didn't have one issue returning it. No restock fee or having to call anyone to do it. Just unrooted and reset it, put it back in its box and told the CS rep I didn't like it. They reactivated my EVO and made sure that my upgrade was still good.
The US version of the S3 isn't getting the Quadcore Samsung Exynos chip, it's not compatible with US LTE/4G. The US version is going to get the Dualcore Qualcom S4 chip.
Sent From My ICS Galaxy10.1 Class Starship.
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They seemed a lot more helpful when I went in to buy the phone (they even sold me it a day early). Sucks to see how much they change when you want to return something.
As for the s4, I am not going to believe it until Samsung announces it. This exact thing happened last year with this phone. Remember when everyone stated this phone was going to get the Tegra 2?
Esoteric68 said:
I hate how sales reps always seem to take returns personally, especially when you didn't buy the phone from them in the first place so you aren't taking commission out of their pocket.
I always purchase my phones through Sprint's website unless someone local is offering a deal that can't be beat and if I need to return that phone I take it into the local corporate store as is allowed.
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Click to collapse
Trust me, I tried. Eve over the phone and in chat, they stated I could only get the early upgrade pushed at a retail store. I didn't want to go in in the first place. Lol
Overstew - I just sent you a PM
Sent from my SPH-D710 using XDA
SouthPhilly said:
Sorry to hear about your crappie experience at your Sprint store... I picked up a Galaxy Nexus a few days ago (5) at my local Sprint store and was not impressed with it at all. Battery life was horrible stock and not much better rooted and romed. Took it back this morning and didn't have one issue returning it. No restock fee or having to call anyone to do it. Just unrooted and reset it, put it back in its box and told the CS rep I didn't like it. They reactivated my EVO and made sure that my upgrade was still good.
The US version of the S3 isn't getting the Quadcore Samsung Exynos chip, it's not compatible with US LTE/4G. The US version is going to get the Dualcore Qualcom S4 chip.
Sent From My ICS Galaxy10.1 Class Starship.
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Couldn't Samsung have made their exynos compatible with lte by now?
Just commenting for the sake of it we'll all see tomorrow
ludrose said:
Couldn't Samsung have made their exynos compatible with lte by now?
Just commenting for the sake of it we'll all see tomorrow
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Click to collapse
They do have the Exynos compatible with LTE, but only for the Korean market as of now, as their LTE network is different from the US/Canada.
Tomorrow at 2pm EST is not that far away, so we'll see.
I have never been to a sprint store for a phone I refuse to, always best buy. Shorter time, better price, customer service most of the sprint stores you have to get a number and wait...
Sent from my SPH-D710 using XDA
I got my Epics from letstalk.com, spoke to no one and did it all on line, phones for 99.00 each, no activation fees, overnight shipping and no tax. This was back in October, 6 months and no problems or regrets. One phone is stone stock and other rooted.
Pp.
PS. Still waiting for some ics goodness.
Sent from my tofu plasma converter.
Absolutely the worst customer service of any provider out there. They don't give 2 ****s about their customers and that is very clear. Not only do they offer extremely poor customer service, but their rude on top of it. T-Mobile has excellent CS in comparison hands down...(and yes, once my contract expires I will never go back to sprint, I made a mistake and now I'm stuck in this pool of ****).
If you think their stores are bad, try calling them on the phone, there they REALLY don't give a ****....on the line with some fat ghetto chick that's filling her nails and can't speak proper Inglish, now that's a treat for ya! I recently had a 2 hour argument with them about no service at my house and at work (you know, the usual no text coming through at times, calls that never come through, and lets no speak about their 3g speeds...) . Nothing was done to help me, I even explained that I have a 3 year old at home with the wife and that it's vital that I don't miss calls in case of an emergency etc...but apparently my word doesn't jack since it shows that my area has coverage on their system. Their final response was: "Sir, that's what our 14 day return policy is for!" Bout lost it as you can imagine...!:banghead:
Sorry for the novel, saw the title and couldn't help it, but since that experience I have developed a deep hatred for sprint and their horrible CS. I ****ing hate them, but I'm stuck ATM...(and no I'm not spending 700$ to get out of it..).
Sent from my SPH-D710 using Tapatalk 2
I feel your pain Overstew. You should go to the sprint store in orange park. They have a great staff. Really helpful too.
Sent from my SPH-D710 using xda premium
Good to have you back. Just a thought for the future, check out Amazonwireless next time. Got my E4GT for $100 less than Sprint (or Corp Sprint store) - $99.00 U.S. AND got it in just two days; ordered on monday around noon had it in my hand by wednesday afternoon! Let it charge for a little while called CS from my old phone and let them know I was wanted to activate my new phone, and in less than 5 minutes I was up and running. I've sent other to Amazonwireless and none have been dissapointed. A co-worker save $100 on the lates Droid4 too.
Thought I might ask here, am I the only person not able to order this phone? After two days, and hours on the phone, whenever I place my pre-order, I get a confirmation email...and then seconds later, I get a cancellation email. You can't pre-order this over the phone or in stores...is there some special number I don't know about, to call and get this issue resolved? I've literally had an AT&T service rep tell me that they will just continue to cancel my order, and I'm out of luck.
I've thought about trying with bestbuy, but I have unlimited data, and Bestbuy (online) doesn't give an option to upgrade to the unlimited LTE add on.
SchusterIX said:
Thought I might ask here, am I the only person not able to order this phone? After two days, and hours on the phone, whenever I place my pre-order, I get a confirmation email...and then seconds later, I get a cancellation email. You can't pre-order this over the phone or in stores...is there some special number I don't know about, to call and get this issue resolved? I've literally had an AT&T service rep tell me that they will just continue to cancel my order, and I'm out of luck.
I've thought about trying with bestbuy, but I have unlimited data, and Bestbuy (online) doesn't give an option to upgrade to the unlimited LTE add on.
Click to expand...
Click to collapse
I had the same problem Oct 25, as I was ordering 2 Notes, one full price and one for my wife with 2 year renewal. I also spent an hour on the phone, ATT couldn't figure it out. I finally thouhgt I would order one at a time. First I ordered the full price Note and received a confirmation email, then I ordered my wife's with discount for the 2 year contracrt, again confirmation. This time, it worked, so both ordered and confirmed for 11/6 ship date. Now if you were ordering only one, no idea, but finally worked for me by ordering only one at a time.
nascar24usa said:
I had the same problem Oct 25, as I was ordering 2 Notes, one full price one for my wife with 2 year renewal. I also spent an hour on the phone, ATT couldn't figure it out. I finally thouhgt I would order one at a time. First I ordered the full price Note and received a confirmation email, then I ordered my wife's with discount for the 2 year contracrt, again confirmation. This time, it worked, so both ordered and confirmed for 11/6 ship date. Now if you were ordering only one, no idea, but finally worked for me by ordring only one at a time.
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Click to collapse
Yeah, I'm only ordering one. And I'm not going to risk being charged 700 dollars, when I'm trying to upgrade at the discount price. I see a few other people have had the same problem, but there aren't any solutions posted. Unfortunately, ATT just says to wait and buy it in a store, which isn't an option for me. Long story short, it's a gift and the person buying it is half a country away. And it's bs that I'd have to wait even longer, due to their crappy system haha.
SchusterIX said:
Yeah, I'm only ordering one. And I'm not going to risk being charged 700 dollars, when I'm trying to upgrade at the discount price. I see a few other people have had the same problem, but there aren't any solutions posted. Unfortunately, ATT just says to wait and buy it in a store, which isn't an option for me. Long story short, it's a gift and the person buying it is half a country away. And it's bs that I'd have to wait even longer, due to their crappy system haha.
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Click to collapse
Really makes no sense and I agree with you. Why did I have to split my order to get both, ATT didn't even know.
Good luck.
Having a lot of problems getting the phone as well. Tried to pre-order it online only to have it either give me an error, or give me a *$399* price instead of $299. On-the-phone reps had no clue, told me I could go to a store to preorder it. Store had no clue, said there's nothing in their system about it. "We won't sell out, just come in on the 9th and get it here." URGH. Such a giant waste of time.
Reps told me to come in as well. I asked if they thought there would be a line guy said usually not for samsung. I asked what time they opened he said 9 I said ill be here at 8.
Sent from my SAMSUNG-SGH-I747 using Xparent Blue Tapatalk 2
SchusterIX said:
I've thought about trying with bestbuy, but I have unlimited data, and Bestbuy (online) doesn't give an option to upgrade to the unlimited LTE add on.
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Click to collapse
Stop believing dumb **** you hear on the internet. I work for BBY and there is almost nothing we can't do when compared to carrier stores. Unlimited data? Effing easy. Blows me away that people would still believe that BS
imitenotbecrazy said:
Stop believing dumb **** you hear on the internet. I work for BBY and there is almost nothing we can't do when compared to carrier stores. Unlimited data? Effing easy. Blows me away that people would still believe that BS
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ok. i going to upgrade to Note2 on line2 (my dad line) and use Note2 on my line 1. if i call ATT to cancel data on line 2, will best buy charge me penalty? or are you able to NOT add data on line 2? since i'm going to use Note2 on my line 1.
netnerd said:
ok. i going to upgrade to Note2 on line2 (my dad line) and use Note2 on my line 1. if i call ATT to cancel data on line 2, will best buy charge me penalty? or are you able to NOT add data on line 2? since i'm going to use Note2 on my line 1.
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Click to collapse
You'd be doing whats called an alternate upgrade. Basically upgrading your dads line to the note 2 then putting his original phone back on his line and putting the equipment on your line (note 2) if his old phone did not need data before it won't add data. I do these at least once a day with no complications. It's incredibly easy and done more often than regular upgrades are. And you shouldn't have to call and cancel anything. Just have the associate doing the upgrade make sure and show you that your dads original equipment has been returned to his line.
I wish the employees at my lo Al vest buy could figure out how to do an alternate upgrade. I tried to do one last month on my wife's line and none of them could figure it out. I just took the phone to an att store after I left best buy to get it taken care of.
Sent from my SGH-I777 using xda app-developers app
Featherbeard said:
Having a lot of problems getting the phone as well. Tried to pre-order it online only to have it either give me an error, or give me a *$399* price instead of $299. On-the-phone reps had no clue, told me I could go to a store to preorder it. Store had no clue, said there's nothing in their system about it. "We won't sell out, just come in on the 9th and get it here." URGH. Such a giant waste of time.
Click to expand...
Click to collapse
You might have an incompatible rate plan code. Apparently I had an old rate plan with an old code that the instant savings discount didn't recognize. I got all of this info from someone on AT&T live chat. They told me to call Premier and tell them to update the code and that they'll know what I'm talking about. 5 minutes later I was able to get the $100 discount and my preorder was in.
imitenotbecrazy said:
Stop believing dumb **** you hear on the internet. I work for BBY and there is almost nothing we can't do when compared to carrier stores. Unlimited data? Effing easy. Blows me away that people would still believe that BS
Click to expand...
Click to collapse
Dumb s? Really now...look at your own GD website. It doesn't give the option to upgrade to unlimited LTE, it just gives the option to not CHANGE anything. It does not clarify if that will upgrade to the unlimited LTE add on.
Look at your own site before *****ing. No wonder no one takes Best Buy seriously lol...
As for everyone else, I got a higher tier customer service, and they can't figure it out. It's basically FUBAR'd. In more detail, they said that the order isn't even making it through. That they, for some reason, don't believe I'm me. So I'll have to take care of it through a bit more complicated way.
Good luck for anyone else trying to order from ATT. I went on their forums, and I'm not the only one dealing with this hassle lol.
SchusterIX said:
Dumb s? Really now...look at your own GD website. It doesn't give the option to upgrade to unlimited LTE, it just gives the option to not CHANGE anything. It does not clarify if that will upgrade to the unlimited LTE add on.
Look at your own site before *****ing. No wonder no one takes Best Buy seriously lol...
As for everyone else, I got a higher tier customer service, and they can't figure it out. It's basically FUBAR'd. In more detail, they said that the order isn't even making it through. That they, for some reason, don't believe I'm me. So I'll have to take care of it through a bit more complicated way.
Good luck for anyone else trying to order from ATT. I went on their forums, and I'm not the only one dealing with this hassle lol.
Click to expand...
Click to collapse
You're *****ing about our website not keeping your ****?? So a system that is based off of someone else's system (ATT in this case) didn't work correctly? Get off your lazy ass and go to a store. That way you can get it done correctly without having to deal with any operator error
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
Comon now guys, let's keep it civil on on-topic.
My preorder on att's site was cancelled and now it instantly cancels when I try to reorder.:crying:
barry99705 said:
My preorder on att's site was cancelled and now it instantly cancels when I try to reorder.:crying:
Click to expand...
Click to collapse
This pre-order has just been a nightmare. I couldn't even get to ordering it as the site just gave me an error. Customer service told me to do it at a store, store told me they don't even have it in their system to pre-order it. What's the point of a pre-order that doesn't work?
Featherbeard said:
This pre-order has just been a nightmare. I couldn't even get to ordering it as the site just gave me an error. Customer service told me to do it at a store, store told me they don't even have it in their system to pre-order it. What's the point of a pre-order that doesn't work?
Click to expand...
Click to collapse
Heh, just got off the phone with support. We tried two different credit cards, both are empty not used very often, and it denied both then locked the account. She said I'd have to go to a store to show two forms of id to unlock the account. Yea, their system is ****ed up.
Preordering is a major waste of time. Yet another advantage of not being a iPhone user is not having to order early just to try and get it delivered day 1.
I can see certain situations where you might want to buy online and have it delivered to someone half a country away as a gift, but on the whole there is no incentive to do it.
The phones will be in stock unless their delivery didn't arrive on time. As great a phone as the Notes are, they are still in a fairly niche market. Not many people like the idea of this massive phone. People still freak out when they see me pull my phone out. My buddies will give me even more crap with the bigger screen when I get mine in a few days.
Best Buy handles everything very quickly. If you have a standalone Best Buy Mobile location near you, go there. My experience has always been better there, but that's just my experience. Less lines, less crowded.
Sent from the White Monolith
DeRock13 said:
Preordering is a major waste of time. Yet another advantage of not being a iPhone user is not having to order early just to try and get it delivered day 1.
I can see certain situations where you might want to buy online and have it delivered to someone half a country away as a gift, but on the whole there is no incentive to do it.
The phones will be in stock unless their delivery didn't arrive on time. As great a phone as the Notes are, they are still in a fairly niche market. Not many people like the idea of this massive phone. People still freak out when they see me pull my phone out. My buddies will give me even more crap with the bigger screen when I get mine in a few days.
Best Buy handles everything very quickly. If you have a standalone Best Buy Mobile location near you, go there. My experience has always been better there, but that's just my experience. Less lines, less crowded.
Sent from the White Monolith
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That reminds me. I need to call geek squad again. They've been double charging my card for my protection plan every other month or so. I think this will be call number 9 to get them to fix it, again... :silly: Started when my OG Droid's touch screen died, and verizon wouldn't do anything to help me out, so I ditched them and went back to at&t. Got the Dell Streak because the Atrix wasn't out yet. 29 days later the Atrix dropped, so I swapped over to that. They "canceled" the protection plan and started it up on the new phone, but the Streak plan is haunting my account. It just won't go away. The geeks at BB can't do anything, I always have to call their customer support.
barry99705 said:
My preorder on att's site was cancelled and now it instantly cancels when I try to reorder.:crying:
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Same here and when I call to find out what is going on, I get read from some script because they have no idea why. I guess I'll just go on launch day and hopefully pick one up
Sent from my Galaxy Nexus using Tapatalk 2
I just went to T-Mobile's trade in program to see what I would get for my GS3. The T999 fetches a pretty penny - 225 bucks. On top of that, the "new" T999L only gets 190 and the Galaxy Note 2 gets 265. A 64GB iPhone 5 is 269.99 for comparison.
Looks like T-Mobile wants to buy back as many T999s as possible, probably anticipating an uptick in exchanges on the heels of the LTE model launching.
Interestingly enough, this is much better than their father's day trade-in deal for the iPhone since it applies to any phone. Something I'm thinking about but I don't have the cash to pay the down payment up front and I'm pretty sure you still have to pay up front if you go to the store as well (although I'm not sure, I haven't called).
Just thought I would post this since this is even more than what HTC was offering on their competitor trade-up offer!
http://www.t-mobile.com/DeviceRecovery/cell-phone-trade-in.aspx
EtherealRemnant said:
I just went to T-Mobile's trade in program to see what I would get for my GS3. The T999 fetches a pretty penny - 225 bucks. On top of that, the "new" T999L only gets 190 and the Galaxy Note 2 gets 265. A 64GB iPhone 5 is 269.99 for comparison.
Looks like T-Mobile wants to buy back as many T999s as possible, probably anticipating an uptick in exchanges on the heels of the LTE model launching.
Interestingly enough, this is much better than their father's day trade-in deal for the iPhone since it applies to any phone. Something I'm thinking about but I don't have the cash to pay the down payment up front and I'm pretty sure you still have to pay up front if you go to the store as well (although I'm not sure, I haven't called).
Just thought I would post this since this is even more than what HTC was offering on their competitor trade-up offer!
http://www.t-mobile.com/DeviceRecovery/cell-phone-trade-in.aspx
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You have to have the down payment as the trade in credit can take weeks to be processed. I was offered 225 as well. But I ended up selling mine while it was still hot for enough to out down for a note 2 for the wife and n4 for me. Got tired of the Samsung game.
Sent from my Nexus 4 using xda app-developers app
monkeypaws said:
You have to have the down payment as the trade in credit can take weeks to be processed. I was offered 225 as well. But I ended up selling mine while it was still hot for enough to out down for a note 2 for the wife and n4 for me. Got tired of the Samsung game.
Sent from my Nexus 4 using xda app-developers app
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why would I give them an S3 that I can sell on ebay for $340?
cognus said:
why would I give them an S3 that I can sell on ebay for $340?
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Exactly.
Sent from my Nexus 4 using xda app-developers app
That sucks... The GS4 is going on for $99 down.. With this trade in would be nice to use that as credit of the down and the rest for the bill
cognus said:
why would I give them an S3 that I can sell on ebay for $340?
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monkeypaws said:
Exactly.
Sent from my Nexus 4 using xda app-developers app
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I didn't realize they were still selling that high post-S4 and One release... That's kind of shocking if they're still selling that high, might consider putting mine on Craigslist and see if I can get 3 or 4 for it if that's the case!
gypsy214 said:
That sucks... The GS4 is going on for $99 down.. With this trade in would be nice to use that as credit of the down and the rest for the bill
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Yeah that was my idea too. Seems kind of silly they can't just do a quick in-store inspection and give you your credit. All they have to do is power it up, make sure its not rooted, plug it into a USB charger, and check for damage. Wouldn't take more than 5 minutes total and would dramatically increase sales for T-Mobile if everyone knew they could trade in their phone - T-Mobile still makes a profit, gets new customers and upgrades old ones, and the best part is that it moves them closer to having everyone on LTE so HSPA can be phased out sooner or left for customers that don't care about their network speed.
Sent from my SGH-T999 using xda app-developers app
ellocopr1 said:
Sent from my SGH-T999 using xda app-developers app
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That's all I saw of your post.
Just looked on eBay at recently sold phones... Average seems to be around 250 but mine is in MINT condition - hell one with a cracked screen sold for 250... The Titanium Grey is selling higher than the others (probably because its the rarest filtering by listing) which is what I happen to have. Prices are all over the place on Craigslist.
I've had eBay for years but never sold anything on there. Too bad my PayPal account got frozen or I'd consider it.
Still wish T-Mobile would just inspect it in the store though, much less of a hassle. lol. I suppose I can call them and see if they can just bill the phone to the account - we've had them for forever.
EtherealRemnant said:
Just looked on eBay at recently sold phones... Average seems to be around 250 but mine is in MINT condition - hell one with a cracked screen sold for 250... The Titanium Grey is selling higher than the others (probably because its the rarest filtering by listing) which is what I happen to have. Prices are all over the place on Craigslist.
I've had eBay for years but never sold anything on there. Too bad my PayPal account got frozen or I'd consider it.
Still wish T-Mobile would just inspect it in the store though, much less of a hassle. lol. I suppose I can call them and see if they can just bill the phone to the account - we've had them for forever.
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I had the same problem also. I had my sgs3 on cl for 2 weeks. No takers except for scammers. Just last year is get a couple hits within the first couple hours. Seems like no one can afford to fork out 350 . I ended up selling for 240. Just a little over what Tmobile offered me
Sent from my Nexus 4 using xda app-developers app
monkeypaws said:
I had the same problem also. I had my sgs3 on cl for 2 weeks. No takers except for scammers. Just last year is get a couple hits within the first couple hours. Seems like no one can afford to fork out 350 . I ended up selling for 240. Just a little over what Tmobile offered me
Sent from my Nexus 4 using xda app-developers app
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If I had a regular SIM card I would just use my Samsung Captivate for a little bit while I sold my SGS3 (its really not a bad phone, hell LiquidSmooth 2.6 is even out for that old thing and I'm in a refarmed market to boot so I wouldn't lose 3G) but I don't so yeah.
It doesn't surprise me that people aren't biting on Craigslist. Although here in Denver that's how most people buy and sell things online, hardly anyone I know uses eBay for anything other than super rare stuff so who knows.
I think I'll have to talk to my roommate about billing it to the account if T-Mobile will let us... I don't know though, my S3 still does everything I need it to and I don't have any real issues with it, I just want something new. LMAO.
monkeypaws said:
I had the same problem also. I had my sgs3 on cl for 2 weeks. No takers except for scammers. Just last year is get a couple hits within the first couple hours. Seems like no one can afford to fork out 350 . I ended up selling for 240. Just a little over what Tmobile offered me
Sent from my Nexus 4 using xda app-developers app
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Have you checked Swappa. Here is the link. The recent sales are at the bottom $275 up. People are willing to pay more for some protection against blacklisted IMEI phones. Got my Note 2 there and had a reasonable experience.
http://swappa.com/buy/samsung-galaxy-s-iii-tmobile/us
EtherealRemnant said:
If I had a regular SIM card I would just use my Samsung Captivate for a little bit while I sold my SGS3 (its really not a bad phone, hell LiquidSmooth 2.6 is even out for that old thing and I'm in a refarmed market to boot so I wouldn't lose 3G) but I don't so yeah.
It doesn't surprise me that people aren't biting on Craigslist. Although here in Denver that's how most people buy and sell things online, hardly anyone I know uses eBay for anything other than super rare stuff so who knows.
I think I'll have to talk to my roommate about billing it to the account if T-Mobile will let us... I don't know though, my S3 still does everything I need it to and I don't have any real issues with it, I just want something new. LMAO.
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If you have an older sim for your other phone you should be able to reactivate it. I've done it online before, or you can call or go to a store and they can do it for you.
Anyone have any idea what theyd give for my s3 with a cracked screen? Works perfectly and you can't see the cracks while its on, but something tells me they wouldn't give the full $225!
Sent from my SGH-T999L using xda premium
sfsilicon said:
Have you checked Swappa. Here is the link. The recent sales are at the bottom $275 up. People are willing to pay more for some protection against blacklisted IMEI phones. Got my Note 2 there and had a reasonable experience.
http://swappa.com/buy/samsung-galaxy-s-iii-tmobile/us
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I've never used Swappa before, might have to check it out. I was going to list my two Droid RAZR Maxx's there but never got around to it and found out that they're pretty much worth nothing even though they're both in mint condition.
DocHoliday77 said:
If you have an older sim for your other phone you should be able to reactivate it. I've done it online before, or you can call or go to a store and they can do it for you.
Anyone have any idea what theyd give for my s3 with a cracked screen? Works perfectly and you can't see the cracks while its on, but something tells me they wouldn't give the full $225!
Sent from my SGH-T999L using xda premium
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Unfortunately the Captivate is Samsung's Galaxy S I for at&t, I never had a full-size T-Mo SIM for it
They wouldn't give you 225 at T-Mobile but I saw one on eBay sell for 245... I would go to eBay and filter until you get your device and then select show sold only and see what they're selling for. Might surprise you.
EDIT: Damn frozen PayPal account - that's what Swappa uses for payment >_<
Any ways T-Mobile dropped that GS4 to $99 who cant afford $99? trade in your phone with tmobile and use it as credit to pay for the phone faster. I seen a lot of post of people saying that the s4 is not a big upgrade from the s3.. I played with one today at the store.. First time I played with an actual live show device. And I put my s3 next to it.. There is a huge different between these 2. If you see them side by side in person.. Now in pictures not so much
gypsy214 said:
Any ways T-Mobile dropped that GS4 to $99 who cant afford $99? trade in your phone with tmobile and use it as credit to pay for the phone faster. I seen a lot of post of people saying that the s4 is not a big upgrade from the s3.. I played with one today at the store.. First time I played with an actual live show device. And I put my s3 next to it.. There is a huge different between these 2. If you see them side by side in person.. Now in pictures not so much
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People on extremely fixed incomes can't afford 99 dollars. I'm fighting disability right now so I get 175 a month from the state of Colorado while I go through the long process with Social Security.
Oh and I fixed my PayPal account... I can't believe all I had to do was call and verify some information with them. If I had known that I would have done that back in October! So now I might just sell my GS3 and get an S4 or One. Torn between the two - don't like non-expandable storage but the One being able to run any ROM from at&t, T-Mo OR International is a HUGE plus to me.
EtherealRemnant said:
People on extremely fixed incomes can't afford 99 dollars. I'm fighting disability right now so I get 175 a month from the state of Colorado while I go through the long process with Social Security.
Oh and I fixed my PayPal account... I can't believe all I had to do was call and verify some information with them. If I had known that I would have done that back in October! So now I might just sell my GS3 and get an S4 or One. Torn between the two - don't like non-expandable storage but the One being able to run any ROM from at&t, T-Mo OR International is a HUGE plus to me.
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That GS4 is able to run any rom from any carrier in the states and even the international! Go to any carrier s4 forum and you will see... One of the reason I would trade my s3 for the s4 in a heart bit because of it.... And you know samsung is faster than htc in updating phones.. So if a new update comes to the international you can flash it on any carrier us s4.. Witch is pretty cool in my part..
gypsy214 said:
That GS4 is able to run any rom from any carrier in the states and even the international! Go to any carrier s4 forum and you will see... One of the reason I would trade my s3 for the s4 in a heart bit because of it.... And you know samsung is faster than htc in updating phones.. So if a new update comes to the international you can flash it on any carrier us s4.. Witch is pretty cool in my part..
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Okay well you just made my decision a ton easier, especially if the 99 down price point is T-Mobile's now standard pricing for the S4. I couldn't really see any other reason to get the One (I really like having an SD card and "Boom Sound" is nice but I found myself covering up the speakers anyway holding the phone in landscape) and with the 7500mAh Zero Lemon battery out for the S4, its kind of a no-brainer especially since it fixes the design flaw with the speaker on the S4 and shoots the sound out the sides.
I wasn't aware that you could flash any carrier ROM to the S4. Apparently that was just in the beginning of the launch then? Sweet!
EtherealRemnant said:
Okay well you just made my decision a ton easier, especially if the 99 down price point is T-Mobile's now standard pricing for the S4. I couldn't really see any other reason to get the One (I really like having an SD card and "Boom Sound" is nice but I found myself covering up the speakers anyway holding the phone in landscape) and with the 7500mAh Zero Lemon battery out for the S4, its kind of a no-brainer especially since it fixes the design flaw with the speaker on the S4 and shoots the sound out the sides.
I wasn't aware that you could flash any carrier ROM to the S4. Apparently that was just in the beginning of the launch then? Sweet!
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Yeah people with the s4 are flashing international roms like crazy out of the box... But remember dont flash a rom with the modem witch now days none comes with a modem hehehe.. I played with one today and I really liked it.. I think I may get it and not wait for the note 3.. Really I like the note 2 and that 5'5 screen is big enough.. I Kinda think about it if i want a note 2 but rumors says the that note 3 will be 6'' screen.. I really dont think I will like it that much..
As we on the S3 we can port any carrier rom to ours but not international.. And look how long they been having 4.2.x roms. and we dont have a leak yet.. Flashing roms from international like on the s4 is priceless lol.. I really dont know why XDA had to split these forums.. And not make one. Like on the HTC Sensation.. It was one forum for all Sensations worldwide.
Not to mention that Samsung is MUCH more dev friendly than HTC. Since the One series it just seemed to me that HTC was trying to become too much like the icrap. Plus No expandable storage, no removable battery, locked bootloaders, etc.... any one of these is a deal killer in my book.
Sent from my SGH-T999L using xda premium
I pre-ordered the device via BB only to find out that several stores in my area only received a handful of stock ( less than 8 within a 90 mile radius .) So, I am trying to figure out if this is a nationwide thing? Whats the advantage of pre-ordering when you can go to sprint on launch day and pick one up? I called BB mobile number and they told me that they were waiting on the manufacturer. Has anyone else experienced this problem, or is this just an isolated issue for my area?
My store had 2... TWO im so pissed i even was going to buy it at sprint but they said the double buyback credit was over ...
Yeah same here in east Tennessee, pre ordered last month to only go in bright and early today and be told they don't have mine in, that I didn't pre order as early as some (also on my date of pre order the lady that helped me said "we will have enough that if you change your mind about the color you want you can change it that day" well she was wrong, and they told me to keep calling back and that they may get a shipment TONIGHT. It really blows to be let down by a terrible product release on the release date. I so happened to eyeball the cage with the phones in them and they had only around 15 note 4's, needless to say I will never pre order with them again and plus the misinformation given to me they should be held accountable due to the lack of training they give staff (that or the staff was trying to get rid of me).
I feel the pain
fatboypup said:
My store had 2... TWO im so pissed i even was going to buy it at sprint but they said the double buyback credit was over ...
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ville2000 said:
Yeah same here in east Tennessee, pre ordered last month to only go in bright and early today and be told they don't have mine in, that I didn't pre order as early as some (also on my date of pre order the lady that helped me said "we will have enough that if you change your mind about the color you want you can change it that day" well she was wrong, and they told me to keep calling back and that they may get a shipment TONIGHT. It really blows to be let down by a terrible product release on the release date. I so happened to eyeball the cage with the phones in them and they had only around 15 note 4's, needless to say I will never pre order with them again and plus the misinformation given to me they should be held accountable due to the lack of training they give staff (that or the staff was trying to get rid of me).
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YOu guys are absolutely right, I asked a manager about the issue and they blamed it on the manufacturer saying that samsung didnt deliver enough of them. Whats the point of pre-ordering if I can go to the sprint store on launch day and walk out with a phone? Sprint stores in my area are still offering the (up to 200 trade in) but not the samsung guarantee 200 with the trade in, of a phone worth atleast 10 dollars. YOU SUCK BEST BUY!
I just got off the phone with my best buy and the guy told me they got 10 in only 5 for att and 5 for Sprint.
Sent from my SPH-L710 using XDA Free mobile app
i just called mine and they where to busy to talk or give me a idea if they had any. i left my number for the callback
I called mine, and they said they had a lot of ATT models, and I was the 3rd person from Sprint to preorder.... This guy told me that they only got 2 sprint phones. and I'd have to wait on next shipment.... Best buy is garbage. It wasn't Samsung, its Best Buy, because if sprint has a surplus and has Pre-Orders AND walk-ins, there is a gap here. They better honor the deal considering it's their fault they don't have my phone ready. I plan on going in and paying 100 + taxes give or take.
Man, this sucks that you guys are having all this trouble.
The whole double buyback thing is a farce anyway, especially if you're dealing with a relatively new device. No way would I have traded in my LG G3 for $200. I'll sell it on eBay and get at least $350 - $400 for it. This is why I normally just go with the carrier stores. Sure, their promotions aren't always great, but I paid $79 less than Best Buy would have charged me ($720 vs. $799) and I had the phone in my hands yesterday, delivered right to my door. To boot, I'll make almost double what Best Buy would have given me for my old phone. All that combined is totally worth foregoing the promotions in my book.
Regardless, I hope you guys get your phones soon That's total BS. What's the point in pre-ordering if you can't get the product on release day? Isn't that the reason pre-orders exist in the first place?
My sprint store told me the 200 buy back ended
Stop whining guys. You're getting 200 skins for a $10 phone. That works out to getting a Galaxy Note 4 for $99.. have patience. At least that's the deal with Best Buy.
Sent from my SPH-L710 using XDA Free mobile app
yeah it is good that they are giving me 200 bucks for my galaxy s2 but still sucks they can't get it to me on launch date
schlepprock said:
Stop whining guys. You're getting 200 skins for a $10 phone. That works out to getting a Galaxy Note 4 for $99.. have patience. At least that's the deal with Best Buy.
Sent from my SPH-L710 using XDA Free mobile app
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Im actually trading in a note 2 i think its worth 10 bucks
I am quick to let my S3 go. lol, its ultra outdated. I just find it so crazy that best buy can't ever get it right come pre-orders. I think if they reserved the money aside they can come with the phones... They don't delay in taking payment, they shouldn't delay in giving the product. Now if I could go to them and say I want a pre-order and we both take our times in delivering money and product, then sure take as much time as need be.
yeah i just talked to them and they said no ETA on next shipment and mine did not come
I called my BB cause they are 45 min away. He said they had my phone set aside for me and it would be there waiting.
I believe that whole being clueless on when next shipments and things coming in, is utter crap. I've worked in retail, and for them not to know not only would be unprofessional its completely incompetent of the employees. I believe that is just what they are trained to say. Ehh, what do we do though. Might as well sit it out n wait. I think if people are just better informed things wouldn't be so bad. Don't give the "I don't know" line as a business.
fatboypup said:
Im actually trading in a note 2 i think its worth 10 bucks
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Buy a cheapo off of flea Bay,, still profit one fiddy.. Jmho
Sent from my SPH-L710 using XDA Free mobile app
rEALLY?
nO offense dude, but that comment was silly. So you mean to tell me if I purchase a 13 oz steak for a 3 oz steak cost, I shouldn't complain if I get it at some point, just not when I want it? I.E 3 hours later... and cold? lol *Its my money and I want it now* -Like in the commercial
That phone is still a beast atleast
fatboypup said:
Im actually trading in a note 2 i think its worth 10 bucks
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Im trading in an evo 3d, which is worth no money lol so you got me beat. But i still get a 200 gift card lol. The requirements was as long as it worked and had not water damage or cracked screen
im sure I could go get a cheapy phone to turn in ..... hell target had some net 10 phones for like 20 on clearance i just dont wanna deal with the hassle .....