Develop Bugs

premium retailer lies

Amazing what these stores get away with. my wife and I stopped in at a premium retailer and were looking at the dinc2 just out of curiosity. I liked it but told the salesman that I really need 4g for the constant tethering I do for work, I told him my upgrade HAD to be a 4g. He told me that there is a Sim card that updates the phone to 4g coming out very soon. Like an idiot I bought 2 on my upgrade and got rid of my Dinc 1. I ran the ruu right there in the store and unrooted, handed it to my brother. Throw your blackberry in the trash dude....
When I found out he lied the manager said he would not wave the restocking fee. He also said the activation for two years was irrevocable. Called Verizon, they waved it and said I have 14 days for the activation reset.
Manager of the store, when I called back, said since he is a premium retailer, he can and will charge the fee. had to call Verizon back to prove this untrue.
There must be no governing of these stores at all. , Verizon doesn't care and there doesn't seem to be much I can do. I love the phone actually but no way i'm buying it from these guys....but I HATE to have to fight with people over stuff like this
Anyway just fishing for opinions, and looking for any advise I can get.
at least i'm back to running magnolia. man I missed that ROM! Runs awesome on this phone too.

Unfortunately it is the retailers phone not Verizon's, so in fact he can charge whatever he wants. Bypass the manager and talk to the OWNER of the franchise should get it taken care of. I'm sorry that you were lied to but this is a perfect example of why doing your research is VERY important, who knows the store you go to may end up trying to charge every cent

If this is a 2 year renewal upgrade, you could have went thru Amazonwireless.com and purchased the Dinc2 for 1 penny + free shipping. Yes only a cent!
Tbolt and Droid 2 are also available starting at only a penny depending on your contract, discount and renewal.
I looked at Verizonwireless.com and they wanted $199-$30 Verizon credit = $169, then on my corporate discount website and they wanted $199-$30 Verizon Credit - $30 Corp discount = $139.
Amzonwireless.com 1 penny + free shipping and it was delivered to my door in 2 days.

just want to add my experience with a third party retailer. I bought a tbolt from one and didn't like it, I have a mifi pad so my phone doesn't need to have 4g I went to return it to get my dinc2 they said they couldn't because I didn't have the.sleeve with the serial numbers that goes over the box. so I went home and tore the house apart. then my wife, who has a photographic memory, informs me it didn't come with a sleeve. so I went back to the store and it took three calls to a manager and me raising all kinds of hell to get it switched. the tbolt was only two days old by the way. Morale of the story is third party vendors are crooked an will screw you all day if you let them
Sent from my Incredible 2 using xda premium

And to add to all the above... A lot of the salespeople have no clue as to what they are selling. They will tell you anything to make the sale.
I do know there are a few out there that do know what's up in the world of mobile phones, but where I live they are few and far between.
Google as I say (and many others) is your friend.
Hopefully you can get this straightened out without costing you more money.

I have to say that third parties are hit and miss. I manage a premium location in sc. We follow the guide lines of Corp. If customer service says waive then we waive. We are one of the few around that work off that philosophy. We want customers to have a better experience in our stores than corporate stores.
With that said I have had my own horrible experiences at premiums and authorized retailers. There a lot of crooks out there and will rip you a new one at the drop of the hat.
Sent from my Incredible 2 using xda premium

your one of the few good ones then. too be honest that whole experienced soured me on third party retailers I'll spend the extra couple bucks and go to the official Verizon store
Sent from my Incredible 2 using xda premium

oxlong, you and I shoulda gotten together! Thats the one I want lol. I can handle the battery.
I freaking dropped it today. Put a small but unfixable dent on the top. The fine print of the guarentee doesnt mention condition of the phone. Hope I didnt just give them their out.

be wary of the bolt. most of the roms are buggy and that's not the devs fault HTC still haven't released official GB to my knowledge so that means no source code. and I can deal with poor battery life but the bolts batt life is just horrible. maybe mine was just a lemon I don't know. a good solution is a mifi it picks up 3 and 4g and is ultra portable I love mine
Sent from my Incredible 2 using xda premium

Back when I got my Titan from a premium box store, it would not turn on the second day. I called Verizon and they told me in the first 30 days I needed to go back to this store. They said I did not buy the protection plan, so it was not covered. I called Verizon customer service and they called this store and the VZW service rep corrected everything for me. She even let me listen in on the conversation as she set them straight. Try calling VZW and complaint about this third party and how they are doing you wrong.

kmanuel74 said:
Back when I got my Titan from a premium box store, it would not turn on the second day. I called Verizon and they told me in the first 30 days I needed to go back to this store. They said I did not buy the protection plan, so it was not covered. I called Verizon customer service and they called this store and the VZW service rep corrected everything for me. She even let me listen in on the conversation as she set them straight. Try calling VZW and complaint about this third party and how they are doing you wrong.
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yep same thing I had to do. if I wouldn't have gotten Verizon involved they would have walked all over me
Sent from my Incredible 2 using xda premium

Galaxy S2 White - Backorder - Who else is suffering?

So I just joined tmobile a few days ago and i ordered a Galaxy S2 (White) and on the phone they told me it was in stock and ready to ship. I even opted for overnight shipping. That was 5 days ago.
After calling tmobile they explained to me that they are completely UNAWARE of an items stock until the item is actually ordered. This is poor inventory organization to me. So I asked how long they think it would take, and they told me that there is no sure way to find out. It could be 2 weeks, it could be 2 months.
The best part is, they started immediately charging me for my account THE DAY OF ORDER. and when i brought that up they told me there is nothing they can do about that refunding wise. But i do have the option to cancel service alltogether.
This is messed up. Anyone else on backorder? Previously on backorder? How long did you have to wait?

Let it out. Feel better?
Sent from my SGH-T989 using XDA App

Sounds to me like you need to get back on the phone and complain until they put you in touch with someone who is going to make things happen for you. That's pretty poor service. I haven't had any issues with backorder but I have had my spats with tmobile. Just keep calling, keep your cool, and keep asking for someone with more authority.
I'm curious to see how it unfolds.

Wow, that is bad inventory management, you'd think in this day and age everything would organised electronically and these type of **** should not happen.

Please cancel and reorder a black one. Or argue till they give you a refund. I dont know the tmboile retentions number. Hope someone has it to help.
No reason for this. Customer service should care and make an effort to resolve this. You are a new customer for crying out loud!!!
sent from the Dark §¡3€

novanosis85 said:
Please cancel and reorder a black one. Or argue till they give you a refund. I dont know the tmboile retentions number. Hope someone has it to help.
No reason for this. Customer service should care and make an effort to resolve this. You are a new customer for crying out loud!!!
sent from the Dark §¡3€
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I totally agree! I said to them that i left sprint for them, and how are they showing me that they deserve my business? The man on the phone literally says "Im not sure"

I heard they will not be making the white GS2s anymore. Anyone on Craigslist wants $450+ for one in my area.

Call tmobile and choose cancel in the IVR system. That will take you straight to retentions where you can plead your case. Good luck.
sent from the Dark §¡3€

vabeach454 said:
I heard they will not be making the white GS2s anymore. Anyone on Craigslist wants $450+ for one in my area.
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Just because it is $450 (which for a no contract device like this is actually cheap compared to the $699 msrp) doesn't mean they arent making them anymore. Yes they are limited edition, but still advertised on their website, as well as wirefly etc

tmobile is closed today so that their employees can "Spend the holiday with their families". Are you kidding me? President's day shouldn't apply to ANYONE that is not directly in contact with THE president or a past president.
What the hell did I sign up for? This is AWFUL customer service.

Wow this is complete bs, they should give you a refund, or lower the price of the device.

aplacetorest said:
tmobile is closed today so that their employees can "Spend the holiday with their families". Are you kidding me? President's day shouldn't apply to ANYONE that is not directly in contact with THE president or a past president.
What the hell did I sign up for? This is AWFUL customer service.
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Yep... should have done your research before switching. T-mobile has the cheapest prices (per month) but has the most awful customer service and is always last in line for the next best phone.
I am on your side but really, T-mobile has been going down the tubes and if you read any sort of tech news, you should know this.
Check here....
http://www.tmonews.com/

If you live near a Target store they sell the white Galaxy S II for $149. Call to see if they have them then cancel over the phone and go sign up in a Target store.
Sent from my SGH-T989 using xda premium

Towle said:
If you live near a Target store they sell the white Galaxy S II for $149. Call to see if they have them then cancel over the phone and go sign up in a Target store.
Sent from my SGH-T989 using xda premium
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He is right. A buddy of mine got one from target.
sent from the Dark §¡3€

Yea that's a jacked situation, I just upgraded to the White SGSII, went to Wal-Mart, cause I know T-Mobile CS is the worst in the business as of right now, got it for 148.88 plus a 50 gift card, so its like a 100bucks, cancel and go to Wally World.

cordaylec said:
Yea that's a jacked situation, I just upgraded to the White SGSII, went to Wal-Mart, cause I know T-Mobile CS is the worst in the business as of right now, got it for 148.88 plus a 50 gift card, so its like a 100bucks, cancel and go to Wally World.
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I would go to another store immediately if they didn't honor the promotion for the Galaxy S2. They charged me $29.99 for the White Galaxy S2

I'd say go to target I just left sprint also and picked up a white and black gs2 from target for 99.99 each took a few days for them to get the white one from there warehouse since they didn't sell them yet at that store but got the lower price. Also data is a lot faster with tmo

got mine from Walmart for 148.88 with a 50 gift card. Took me 10 minutes in and out.
Sent from my SGH-T989 using XDA App

When I ordered my white GS2 during the recent FAR promo via csr, I got an email later that day saying phone was back ordered. I called the next day only to be told by different csr phone is not on back order, but will be shipped that week. All things considered, I'm surprised about the poor inventory tracking system. so, agreed on that point.
Anyways, the phone was shipped couple days later and received it within a week. so, I suggest giving them another call and see what the status is. Good luck!

synergeticink said:
Its because you were talking to Customer Care, right? If you talk to retention/Upgrade department they can see the stock in real time. CS can not.
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No such thing as a upgrade department and no retention can't see stock in real time no one can. The only difference rentention has is they have a different order system but if customer care has it backordered then so do we.
Sent from my SGH-T989 using Tapatalk

Am I the unluckiest hardware owner ever? (VZW hate incoming)

Anyone ever have just... an Incredibly (no pun intended) bad time with hardware?
Here I am on my 4th device in 13 months.
It started when I allowed a best buy mobile rep talk me into the moto x2.
Phone #1 had a bum USB dock that wouldn't transfer data.
X2 numero dos had a proclivity to stutter all the time...root fixed that but then the headphone jack comes loose and all is broken.
X2 #3 same as #2 for headphone jack issues.
I fought long and hard and vzw offered me a slew of 4g devices which I chose a droid charge from.
But oops, cannot change a 3g device for a 4g device on warranty so now I get to choose from a myriad of garbage moto phones (wow a droid 3 or original x!) Or an incredible 2.
Now here I am with an incredible 2.
This came after I was offered and early upgrade over Christmas which I said no to, because I was five months invested in my current phone, why should I spend another $200 five months in??
Instead I called retentions and complained loudly and I got a pre owned incredible 2.
This phone has been an absolute dream. Even stock it is faster than than the x2s dual core CPU.
But getting this device in January I was warned that I am still in the moto x2 warranty period ending July 5th.
July 6th my phone started overheating and my screen will not light up with any images,just a dull black which I can still unlock answer etc.
Yeah. Freaking July 6th.
Now it happens just having it in my pocket.when it cools down all is good again...
As a last resort today being out of warranty anyhow I took the phone apart entirely, I took the motherboard assembly off and used compressed air to blow as much as I could behind the heat sync but this is just a broken phone I suppose because after reassembly it still isn't working.
So..long story longer, I went to a corporate store and they tell me I have two options, pay $500+ for a new device or get a second line and change to share everything for $50 more per month...
Or call 611.. which I do.
They tell me that I can pay $500+ or add a line (it'd be an extra $600/year I remind him) and he says sorry.
He can offer me an early upgrade that I'm asking for in March.
I said to him gee thanks, you are not really helping me, the website tells me exactly the same thing. Derrrrr. Dumb.
Basically, i was offered an early upgrade in December by a lackwitted tier 2 tech support agent and now because I didn't have $200 for a phone I knew would be severely updated I am being shaken down for a new handset.
I'm pretty upset to be honest, as I spend over $130/month with these guys and they just won't work with me.
So the conversation ends with me saying that since att has their own 4g where I live and that makes them an option for me, let's do math:
See, previously Verizon was the only service here that worked well. now I hear that att 4g covers here quite well...
$230 to cancel Verizon early
$200 for a brand new phone on att
------
$430
Vs the $569.00 for a galaxy nexus I wanted to get for $99 early upgrade.
Actually less after I get $50-$100 for spare parts on eBay for this incredible 2...
Assinine and no way to do business at all.
Sent from my Incredible 2 using xda app-developers app

So I bought this on August 7th and have had no issues with it. I plan to use it until its dead (2 or 3 more years). I love my dinc 2.
I don't see a good reason to upgrade, even if I could. The newer phones are just faster, and have better displays, NTM the short battery life and that they break in 6 months.
Sent from my Incredible 2 using xda app-developers app

stevenjcampbell said:
Anyone ever have just... an Incredibly (no pun intended) bad time with hardware?
Here I am on my 4th device in 13 months.
It started when I allowed a best buy mobile rep talk me into the moto x2.
Phone #1 had a bum USB dock that wouldn't transfer data.
X2 numero dos had a proclivity to stutter all the time...root fixed that but then the headphone jack comes loose and all is broken.
X2 #3 same as #2 for headphone jack issues.
I fought long and hard and vzw offered me a slew of 4g devices which I chose a droid charge from.
But oops, cannot change a 3g device for a 4g device on warranty so now I get to choose from a myriad of garbage moto phones (wow a droid 3 or original x!) Or an incredible 2.
Now here I am with an incredible 2.
This came after I was offered and early upgrade over Christmas which I said no to, because I was five months invested in my current phone, why should I spend another $200 five months in??
Instead I called retentions and complained loudly and I got a pre owned incredible 2.
This phone has been an absolute dream. Even stock it is faster than than the x2s dual core CPU.
But getting this device in January I was warned that I am still in the moto x2 warranty period ending July 5th.
July 6th my phone started overheating and my screen will not light up with any images,just a dull black which I can still unlock answer etc.
Yeah. Freaking July 6th.
Now it happens just having it in my pocket.when it cools down all is good again...
As a last resort today being out of warranty anyhow I took the phone apart entirely, I took the motherboard assembly off and used compressed air to blow as much as I could behind the heat sync but this is just a broken phone I suppose because after reassembly it still isn't working.
So..long story longer, I went to a corporate store and they tell me I have two options, pay $500+ for a new device or get a second line and change to share everything for $50 more per month...
Or call 611.. which I do.
They tell me that I can pay $500+ or add a line (it'd be an extra $600/year I remind him) and he says sorry.
He can offer me an early upgrade that I'm asking for in March.
I said to him gee thanks, you are not really helping me, the website tells me exactly the same thing. Derrrrr. Dumb.
Basically, i was offered an early upgrade in December by a lackwitted tier 2 tech support agent and now because I didn't have $200 for a phone I knew would be severely updated I am being shaken down for a new handset.
I'm pretty upset to be honest, as I spend over $130/month with these guys and they just won't work with me.
So the conversation ends with me saying that since att has their own 4g where I live and that makes them an option for me, let's do math:
See, previously Verizon was the only service here that worked well. now I hear that att 4g covers here quite well...
$230 to cancel Verizon early
$200 for a brand new phone on att
------
$430
Vs the $569.00 for a galaxy nexus I wanted to get for $99 early upgrade.
Actually less after I get $50-$100 for spare parts on eBay for this incredible 2...
Assinine and no way to do business at all.
Sent from my Incredible 2 using xda app-developers app
Click to expand...
Click to collapse
Welcome to Verizon my friend, I had to literally swear at a Verizon rep to replace my 3rd Droid X2 with the Inc2 and this was after they said they didn't have any available and I called them out because they had started a promo on their website THAT SAME DAY for inc2's. I swear they train their employees to not help customers at all.

Thanks so much for the replies guys.
honestly I love the phone...I wanted a galaxy nexus, and am offering to start my co tract over again on their new terms where it isn't unlimited.
These people should be happy that they get me on another two years of my life and now get to charge me more money for service.
You all would love how I ended the call;
(After pointing out they encouraged me to cancel vs helping me)
" Well I honestly hope that for quality reasons this call was recorded and you made notes so tomorrow when I call back they can know exactly why I'm cancelling service. Thanks for having me be a part of Verizon wireless and have a great day!"
Sent from my Incredible 2 using xda app-developers app

Was the X2 really that bad of a phone?
I had to choose from the dinc 2 or the X2. I made a great choice
Sent from my Incredible 2 using xda app-developers app

i had an almost identical experience with a past phone. this is my last vzw phone. their network is ok, but i resent having to root my phone to get rid of their garbage apps, their prices are absurd, and their customer service is a nightmare. im switching to a gsm iphone and going prepaid.

joefrog1996 said:
Was the X2 really that bad of a phone?
I had to choose from the dinc 2 or the X2. I made a great choice
Sent from my Incredible 2 using xda app-developers app
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Click to collapse
The x2 had major memory management issues for all of the 2.2 releases. It would not stream music, or play any music for that matter without skips, crackles, hiccups and pops.
The tegra 2 had NOTHING to do with it, aside from some pretty looking games (that always get ported to other devices) it would not use the second core anyhow as android 2.2 and 2.3 as far as i know do not use multi core cpus efficiently.
the hardware issues killed me. The headphone jack coming unsoldered TWICE is a poor build quality.
I've no idea if Google intends to put their name on a product that Moto makes after purchasing the mobility department but they should think twice because the ONLY phone i have read good reviews on is the Aria HD and thats one phone out of what... four years worth of handsets?
funky_snowman
i had an almost identical experience with a past phone. this is my last vzw phone. its ok, but i resent having to root my phone to get rid of their garbage apps, their prices are absurd, and their customer service is a nightmare. im switching to a gsm iphone and going prepaid.
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Click to collapse
My problem is that I live in a largely rural area, but a town of around 20,000 that is covered by whatever Reno has.
If reno NV has LTE, we have it. If they have 3g, we have it.
But in lake tahoe you cannot build a new cellular tower due to environmental concerns, therefore you work with what you have.
Verizon has a great deal with the casinos in the area and therefore has coverage EVERYWHERE.
Like i said, i was TOLD that att and their LTE is much better than their 3g was, but i know for a fact people around here on ATT hate it.
Tmobile is a joke and works only on main drags of streets, and sprint is about as bad as Tmobile.
So as all the new networks come online they cannot build new towers here, just work with what they got. The broader spectrum of LTE seems to help the signal for ATT, and the coverage VZW has due to being the first provider gives them the best network over all.
Sucks... but yea.

Had 4 Droid x2s before my incredible2. Music always popped and phone would reboot randomly all the time. So glad I pushed Verizon until they gave me this phone. The problems it has are very little when compared to x2.
Sent from my Incredible 2 using xda premium

Yea the X2 had amazing potential but in the end it failed, locked boot loader, couldn't play music for sh*t, the 2nd core wasn't utilized very well, low graphic memory, etc, etc

That sucks man. I would look more into ATT if I were you. If it seems like the people you know have just as bad of experiences with them then i would just keep calling VZW until they offer you something better. I usually use a line like "I've been dealing with this issue for x amount of time and nobody that I have spoken with has even acknowledged the problems that I have already gone through! What can you do to make me feel like I should stay with your company?" Don't waste your breath on the regular care reps, the can't do much for you. Talk to loyalty/retentions. That line got me $400 worth of free products and movie channels when dish network lost amc and has worked on many other occasions. Shift the focus to all of the problems you have had with your phones and the fact that you don't feel like a valued customer instead of focussing just on the phone you have now.
Best of luck man. I hope this helps!
Sent from my ICS Dinc2

I don't think you have bad luck...I have replaced quite a few devices myself and never abuse them.
I do buy the insurance though thru vzw because I live in Vegas. It gets hot here and puts stress on the phones. I also change my synthetic oil every 5k instead of 8k because of the weather.
The good news is that if you want to stay on vzw you can buy on Craigslist to save a bit of money. Eventually when I feel there is a more solid phone I will do this (the latest phone has never been important to me)
Verizon has been terrible as of late. Another one of my family lines also has insurance and I don't even want to begin with the last issue i had with that claim.
In Vegas we have shops that can actually fix phones for you...have you considered this route?
Sent from my Xoom using xda premium

I've been pretty fortunate, going from a D1 (that is still working - gave it to a friend in need) to the Inc2, and (knock on wood) have had no issues.

tincbtrar said:
I don't think you have bad luck...I have replaced quite a few devices myself and never abuse them.
I do buy the insurance though thru vzw because I live in Vegas. It gets hot here and puts stress on the phones. I also change my synthetic oil every 5k instead of 8k because of the weather.
The good news is that if you want to stay on vzw you can buy on Craigslist to save a bit of money. Eventually when I feel there is a more solid phone I will do this (the latest phone has never been important to me)
Verizon has been terrible as of late. Another one of my family lines also has insurance and I don't even want to begin with the last issue i had with that claim.
In Vegas we have shops that can actually fix phones for you...have you considered this route?
Sent from my Xoom using xda premium
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Click to collapse
Yes and no... I can't be without the handset and have no other phone.
I remember Vegas. Cellular depot on sahara was great for fixing phones.
Yeah, I'm in lake Tahoe now. There aren't any repair shops here so sending out is what happens.
If this was an att phone popping a sim out would be easy.
Perhaps a trip to reno would find me a repair person... in the past I'd spend hours with the company arguing my point. Now I don't have time between work and family.
Sent from my Incredible 2 using xda app-developers app

if anyone is still looking
So here are the end results.
1. Verizon did offer me an early upgrade last november or december.
-- And now because they "lost too much money" they have decided to stop early upgrades for users. So basically I am screwed in this regard. I found it laughable and even told the rep how Verizon posted over a BILLION DOLLAR PROFIT recently, she seemed like she had no idea what that even meant.
2. Even retentions is not willing to work with me on this. The circumstances are not allowing for it, according to the rep I spoke to (pretty much his exact wording)
3. They are offering this:
OPTION #1 - Get a certified pre owned device for $329 (this would be a motorola razr or less money would give me a bunch of garbage options)
OPTION #2 - Add a line, and this will give me the ability to get a new phone as a new contract phone. But of course adds about $600/year to my contract
OPTION #3 - Buy a new device off the internet, beware of stolen phones, apparently verizon keeps a blacklist of stolen devices.
OPTION #4 - Spend the $500+ on a new device from VZW new retail in box.
I am so frustrated. Guess that i am screwed. They dont care.

id probably leave verizon in your situation. though, id leave anyway, so maybe that suggestion is a little bit slanted.
if you aren't going to leave, id try to find something on ebay.

stevenjcampbell said:
OPTION #3 - Buy a new device off the internet, beware of stolen phones, apparently verizon keeps a blacklist of stolen devices.
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Click to collapse
Yeah anytime a phone is reported lost or stolen the esn is blacklisted. If you buy one local (like Craigslist) make the person meet you at a VZW store so you can have them check the esn before you pay for it. If you buy one online make sure the place you buy it from is reputable and has some buyer protection built in.
Sent from my ICS Dinc2

cstone1991 said:
Yeah anytime a phone is reported lost or stolen the esn is blacklisted. If you buy one local (like Craigslist) make the person meet you at a VZW store so you can have them check the esn before you pay for it. If you buy one online make sure the place you buy it from is reputable and has some buyer protection built in.
Sent from my ICS Dinc2
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I didn't know this. I'm glad I haven't bought one off eBay yet. That's got the potential for bad day.
Sent from my Incredible 2 using Tapatalk 2

SuFuS01dier said:
I didn't know this. I'm glad I haven't bought one off eBay yet. That's got the potential for bad day.
Sent from my Incredible 2 using Tapatalk 2
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If you do buy from eBay just make sure that you buy it from someone with a lot of good feedback and ask lots of questions.
Sent from my ICS Dinc2

cstone1991 said:
If you do buy from eBay just make sure that you buy it from someone with a lot of good feedback and ask lots of questions.
Sent from my ICS Dinc2
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Click to collapse
I'll definitely be wary, but I'm satisfied with my phone for now. That might change by tomorrow though as I often feel the need for change
Sent from my Incredible 2 using Tapatalk 2

SuFuS01dier said:
I'll definitely be wary, but I'm satisfied with my phone for now. That might change by tomorrow though as I often feel the need for change
Sent from my Incredible 2 using Tapatalk 2
Click to expand...
Click to collapse
Don't buy a phone that doesn't list the status of the esn. Just leaving that out is grounds for suspicion.
Sent from my Incredible 2 using xda app-developers app

Getting my THIRD sprint Galaxy nexus on wednesday...

Hey guys... I got my first sprint galaxy nexus a week ago and it started giving me problems with the settings app force closing no matter what I did.
Got my second galaxy nexus last Wednesday to replace that one. After sprint activated and I left the store, it started giving me serious reception problems since text messages would come in late (3hour delay) and couldn't make calls from places where I have a good signal and my other sprint phones work just fine.
Went to the store on Thursday and the tech said my PRL was outdated and that it was a network issue on their part. Bull****, my Epic 4g touch and Evo 4g had zero problems.
I left hoping what they said was true and went home. the issues started again, my sister had left her keys and needed me to open the door for her at 1am after a party while I was sleeping. My phone didn't ring at all so she had to go to her friends house to spent the night. Her text messages from 1am that night came in at 9 am. I was extremely pissed and went to the store again on Friday. The tech said that my phone was fine and was receiving test messages he sent from his personal iphone 4s.
I called the manager today and he was sorry, to make things better he offered me a different phone.... a LG VIPER.
I asked if he was joking, he said no. I told him only a fool would take that offer and demanded something WORTH my $11 monthly insurance.
He said the LG viper 4g lte is the compareable model to my phone. I said sure, a crappy LCD, less storage, android 2.3 and $399 MSRP compared to the nexu's $549.99 MSRP.
After arguing he finally agreed to get me another refurbished nexus...
We'll see how it goes now

sorry to hear of your troubles.
i gotta laugh at the lg viper as the equiv tho haha. did you call him a noob and to learn his phones so customers dont walk in with more knowledge than the sales reps?

I raged at him for it and explained the differences step by step... I can't believe he's actually a manager -,-

at least he didnt say "youre holding it wrong" >.<

Yup. Its amazing to see how companies hire people to sell their product without any knowledge. Wednesday can't come fast enough.
On the plus side, Juice Defender ultimate has kept my battery charged from 6am to 10pm Despite all the issues I've had, I'm loving my Galaxy Nexus. Sprint... not so much.

Go to year 9080 and get a Falaxy Gexus

Sorry to hear about your problems with your Galaxy Nexus. That's why people need to stop buying into contracts and go prepaid.
Sent from my Galaxy Nexus using xda app-developers app

I have had my Verizon galaxy nexus from day one launch. Starting to see lots of reception problems on a trip from San Diego to San Francisco in the car. My state of the art 4G lte phone is getting its ass handed to it by a 3g droid x2 that my wife is rocking. Maybe its the phone maybe its the service but I have came to the conclusion that all these phone company are racking in the cash while we customers suffer what happened to the days when products were pulled off the shelf when they were bad getting a refurbished phone is outrageous after paying almost 400 dollars for a phone on contract we all need to return our phones and cancelled our contracts and just get prepaid until these people start running there companies right
Sent from my Galaxy Nexus using Tapatalk 2

[Q] Note 4 Pre Order Question *Please advise*(BB)

I pre-ordered the device via BB only to find out that several stores in my area only received a handful of stock ( less than 8 within a 90 mile radius .) So, I am trying to figure out if this is a nationwide thing? Whats the advantage of pre-ordering when you can go to sprint on launch day and pick one up? I called BB mobile number and they told me that they were waiting on the manufacturer. Has anyone else experienced this problem, or is this just an isolated issue for my area?

My store had 2... TWO im so pissed i even was going to buy it at sprint but they said the double buyback credit was over ...

Yeah same here in east Tennessee, pre ordered last month to only go in bright and early today and be told they don't have mine in, that I didn't pre order as early as some (also on my date of pre order the lady that helped me said "we will have enough that if you change your mind about the color you want you can change it that day" well she was wrong, and they told me to keep calling back and that they may get a shipment TONIGHT. It really blows to be let down by a terrible product release on the release date. I so happened to eyeball the cage with the phones in them and they had only around 15 note 4's, needless to say I will never pre order with them again and plus the misinformation given to me they should be held accountable due to the lack of training they give staff (that or the staff was trying to get rid of me).

I feel the pain
fatboypup said:
My store had 2... TWO im so pissed i even was going to buy it at sprint but they said the double buyback credit was over ...
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ville2000 said:
Yeah same here in east Tennessee, pre ordered last month to only go in bright and early today and be told they don't have mine in, that I didn't pre order as early as some (also on my date of pre order the lady that helped me said "we will have enough that if you change your mind about the color you want you can change it that day" well she was wrong, and they told me to keep calling back and that they may get a shipment TONIGHT. It really blows to be let down by a terrible product release on the release date. I so happened to eyeball the cage with the phones in them and they had only around 15 note 4's, needless to say I will never pre order with them again and plus the misinformation given to me they should be held accountable due to the lack of training they give staff (that or the staff was trying to get rid of me).
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YOu guys are absolutely right, I asked a manager about the issue and they blamed it on the manufacturer saying that samsung didnt deliver enough of them. Whats the point of pre-ordering if I can go to the sprint store on launch day and walk out with a phone? Sprint stores in my area are still offering the (up to 200 trade in) but not the samsung guarantee 200 with the trade in, of a phone worth atleast 10 dollars. YOU SUCK BEST BUY!

I just got off the phone with my best buy and the guy told me they got 10 in only 5 for att and 5 for Sprint.
Sent from my SPH-L710 using XDA Free mobile app

i just called mine and they where to busy to talk or give me a idea if they had any. i left my number for the callback

I called mine, and they said they had a lot of ATT models, and I was the 3rd person from Sprint to preorder.... This guy told me that they only got 2 sprint phones. and I'd have to wait on next shipment.... Best buy is garbage. It wasn't Samsung, its Best Buy, because if sprint has a surplus and has Pre-Orders AND walk-ins, there is a gap here. They better honor the deal considering it's their fault they don't have my phone ready. I plan on going in and paying 100 + taxes give or take.

Man, this sucks that you guys are having all this trouble.
The whole double buyback thing is a farce anyway, especially if you're dealing with a relatively new device. No way would I have traded in my LG G3 for $200. I'll sell it on eBay and get at least $350 - $400 for it. This is why I normally just go with the carrier stores. Sure, their promotions aren't always great, but I paid $79 less than Best Buy would have charged me ($720 vs. $799) and I had the phone in my hands yesterday, delivered right to my door. To boot, I'll make almost double what Best Buy would have given me for my old phone. All that combined is totally worth foregoing the promotions in my book.
Regardless, I hope you guys get your phones soon That's total BS. What's the point in pre-ordering if you can't get the product on release day? Isn't that the reason pre-orders exist in the first place?

My sprint store told me the 200 buy back ended

Stop whining guys. You're getting 200 skins for a $10 phone. That works out to getting a Galaxy Note 4 for $99.. have patience. At least that's the deal with Best Buy.
Sent from my SPH-L710 using XDA Free mobile app

yeah it is good that they are giving me 200 bucks for my galaxy s2 but still sucks they can't get it to me on launch date

schlepprock said:
Stop whining guys. You're getting 200 skins for a $10 phone. That works out to getting a Galaxy Note 4 for $99.. have patience. At least that's the deal with Best Buy.
Sent from my SPH-L710 using XDA Free mobile app
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Im actually trading in a note 2 i think its worth 10 bucks

I am quick to let my S3 go. lol, its ultra outdated. I just find it so crazy that best buy can't ever get it right come pre-orders. I think if they reserved the money aside they can come with the phones... They don't delay in taking payment, they shouldn't delay in giving the product. Now if I could go to them and say I want a pre-order and we both take our times in delivering money and product, then sure take as much time as need be.

yeah i just talked to them and they said no ETA on next shipment and mine did not come

I called my BB cause they are 45 min away. He said they had my phone set aside for me and it would be there waiting.

I believe that whole being clueless on when next shipments and things coming in, is utter crap. I've worked in retail, and for them not to know not only would be unprofessional its completely incompetent of the employees. I believe that is just what they are trained to say. Ehh, what do we do though. Might as well sit it out n wait. I think if people are just better informed things wouldn't be so bad. Don't give the "I don't know" line as a business.

fatboypup said:
Im actually trading in a note 2 i think its worth 10 bucks
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Buy a cheapo off of flea Bay,, still profit one fiddy.. Jmho
Sent from my SPH-L710 using XDA Free mobile app

rEALLY?
nO offense dude, but that comment was silly. So you mean to tell me if I purchase a 13 oz steak for a 3 oz steak cost, I shouldn't complain if I get it at some point, just not when I want it? I.E 3 hours later... and cold? lol *Its my money and I want it now* -Like in the commercial

That phone is still a beast atleast
fatboypup said:
Im actually trading in a note 2 i think its worth 10 bucks
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Im trading in an evo 3d, which is worth no money lol so you got me beat. But i still get a 200 gift card lol. The requirements was as long as it worked and had not water damage or cracked screen

im sure I could go get a cheapy phone to turn in ..... hell target had some net 10 phones for like 20 on clearance i just dont wanna deal with the hassle .....