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Amazon is selling the GSII for $199 which is $124 including taxes etc.
Don't we have 14 days by law?
I can verify that. They did say $50 restock fee. And yes law mandates 14 day buyers remorse time frame.
Its not illegal. They take it back and charge a "fee".
Sent from my SGH-T989 using xda premium
Can anyone cite exactly which law allows consumers 14 day "buyers remorse?"
FYI, my local T-Mobile store also said $50 restocking fee on both the HTC Amaze "Ruby" 4G and the Samsung Galaxy S2.
mine said 50 dollars also
I used to work for an independent sprint store & we had a restocking fee too. We did it because we had people every month who would buy phones, use them for exactly 30 days & then "change their mind". We couldn't resell them & we had to eat a ton of cost every time. Those fees serve as a deterrent to that kind of behavior. No, it's not fair, but don't blame the carriers, blame the scammers.
Each device should come with a tag on the box that has the 50 dollar restocking fee notice. I work for T-mo and we have it on each and every box.
z31k said:
Each device should come with a tag on the box that has the 50 dollar restocking fee notice. I work for T-mo and we have it on each and every box.
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You're on Sprint? Ew. Yeah, I'll confirm I've seen the $50 stickers on the boxes. It's not a law. It's a policy. Company makes the policies.
They recently went up from practically nothing to $50 to prevent people from buying and returning phones. It sucks but thank the people that did it often enough for T-Mobile to notice significant losses.
I think it was becuse of LG G2X.
Sent from my SGH-T989 using XDA App
Try Getting It Waived BEFORE you buy
kabuk1 said:
I used to work for an independent sprint store & we had a restocking fee too. We did it because we had people every month who would buy phones, use them for exactly 30 days & then "change their mind". We couldn't resell them & we had to eat a ton of cost every time. Those fees serve as a deterrent to that kind of behavior. No, it's not fair, but don't blame the carriers, blame the scammers.
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Then they should allow you ONE time in 6 mo period to weed out the scammers from the legit ppl just trying to decide.... Once again "everyone gets penalized for the behavior of a few"....
This might work for you, it worked for me when the sales person advised me of the $50.00 restocking fee" (Are they nuts?!) ...Get a manager & explain, just negotiate it beforehand, (oftentimes your negotiating powers are better when you are BUYING a phone, rather than when you're RETURNING it : )
Tell the manager T-Mobile service was spotty the last time you had it and you're wanting to see if its improved. Mgr i spoke to said he would waive the $50.00 upon return,if the coverage was not improved since my last go round. (i got him to write it on receipt and sign it ; ) (He had no choice, i told him his only other option was, "i kidnap him & his phone and drive around town with them to see how coverage was"...lol
Ms. D
Ms.Dummbunny said:
only other option was, "i kidnap him & his phone and drive around town with them to see how coverage was"...lol
Ms. D
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LOL, hillarious
I was also told about 6 times that there would be a restocking fee, not complaining though. Just thought it was funny that he kept repeating it yet it was the first SGSII box he had opened for a customer
Ms.Dummbunny said:
This might work for you, it worked for me when the sales person advised me of the $50.00 restocking fee" (Are they nuts?!) ...Get a manager & explain, just negotiate it beforehand, (oftentimes your negotiating powers are better when you are BUYING a phone, rather than when you're RETURNING it : )
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Click to collapse
when i bought my S2 full price with 30$ prepaid plan, the sales lady never mention about return policy or 50$ restocking fee but she did say "you want me to remove that screen cover for you?", i said no, that' fine. is she nuts!?
Yes, at the T-Mo store where I bought my out of contract, I asked about the return policy. Since I'm in California, I get 30 days, but have to pay a $50 restocking fee if I return it.
I think if you buy the phone w/ contract, the re-stocking fee is waived.
Bought at full price. There was a big sticker on the box that says $50 restocking fee. I'm in CA.
Yup all smartphones have a 50$ re-stocking fee. There are also re-stocking fees on mobile broadband products and feature phones.
People run businesses not charities. The $50 fee is not bad
Sent from my SGH-T989 using xda premium
Does the restocking fee apply to phones that have not been opened or used?
I could not figure out whether you are returning the phone or not.
With the restock fee, it is not worth returning it to save money by going through Amazon. Besides, Amazon says that the $199 is for a new 2 yeaar contract and that it is on backorder.
So sit back and enjoy your phone while we watch the developers crack this nut.
I am hoping that some fellow XDA'ers will be able to help me out here. I am currently on a Classic plan and just got 2 Galaxy S3's with 1 free Galaxy S2 from Costco at the discounted rate. I want to switch to the Value plan pricing, (this was the plan even before buying the new phones). I know there is a $200 / line migration fee since we have recently used the subsidy pricing on all 3 lines. It was my understanding that I would have to pay $600.00 to migrate over. However, when I look into it online, the change says I will have to pay $400.00. Is there a cap or was there a mishap on T-mobiles part not charging me the extra $200?
I don't want to change it online only to have them come back and say I owe them $600 when the checkout shows only $400. Has anyone got any experience with this? Should I pull the trigger on line or contact CS to talk to them and almost assuredly get charged the $600?
Call CS. In my opinion it is better to call in and pay the $600 rather than have them find out they ****ed up later and end up charging $200 more. Try to talk to retention, they are easier to talk to and much friendlier. I don't think they will charge you the extra $200 if it isn't warranted. Just be sure to mention that online it says $400 and maybe even say another rep you talked to said $400 and you just wanted to be 100% sure so you called back.
Sent from my SGH-T999
I work for tmobile. Because you got your phones at costco u signed 2 contracts. One with tmobile and one with costco. Costco will charge u a mugration fee also because u got the phones at their price and their subsidy has its own terms and conditions. Same for any authorized dealer. I work for corporate tmobile. I know that costco has better deals than we do but they also have a lot more fine print.
Sent from my SGH-T999 using xda premium
killnemsoft said:
I work for tmobile. Because you got your phones at costco u signed 2 contracts. One with tmobile and one with costco. Costco will charge u a mugration fee also because u got the phones at their price and their subsidy has its own terms and conditions. Same for any authorized dealer. I work for corporate tmobile. I know that costco has better deals than we do but they also have a lot more fine print.
Sent from my SGH-T999 using xda premium
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EDIT: I just called Costco to ensure I wasn't under a contract with them and with T-Mobile. The Wireless Advocates associate I talked with was very informative about it and assured me there was no 2nd contract entered into with Costco when purchasing from them. He said that 90% of all 3rd party cell providers will require a separate contract when purchasing from them because when you cancel, or migrate to a value plan, the commission to the location you signed up at is cut and they want to recoup the cost. He said Costco is such a big company that it has been able to negotiate better pricing and can absorb the lower commission on the occasions a cancellation and/or migration occurs. Next, I gotta get on the phone and talk to retentions. Will update afterwards for anyone interested.
TLDR: Costco does not enter you into a 2nd contract with them when purchasing phones, while most other 3rd party retailers will.
For anyone interested, I just got off the phone with CS. I am of the belief that I simply got lucky on this one. Upon initially talking to the CS rep she told me there would be a $600.00 Migration fee or ETF depending on which direction I went. (Told her I was thinking about just canceling to join my companies discounted plan with AT&T). I told her I was under the impression the migration fee would be $400 and the ETF would be $600 so I would rather just migrate than cancel.
She told me again that it would be $600 either way so I asked her why it was only showing a $400 migration fee online, at this point she said she would start the process of migration just to see what the system told her. She was surprised to see it showing only $400 on her end as well. I was informed that one of my lines wasn't being charged the migration fee for some reason. I politely asked her if we could do it at that price and she responded by saying "I'm not going to correct it, that's what the computer says, so I won't look a gift horse in the mouth." Went typically smooth at this point, standard contract extension, yada yada. I thanked her for doing it for me and she was very happy to have done it.
Needless to say, I think a glitch in the system just saved me $200 bucks plus $50.00 a month. :victory::highfive:
Glad to hear a good ending to this event ... I love value plan, switched recently, saved $150 monthly. Best phone plan, cheap, speedy data & decent coverage. I too got phone from costco, and I got charged only $200 migration fees, no additional "costco" fees. Although I do have to pay tax to the migration fees....I heard that other stores such as walmart, best buy, target, wirefly...etc have additional fees ON TOP of t-mobile migration fees....so I guess it's vendor dependent, best to ask about break up fees before signing any contract, ahem...like prenuptial agreement ... ha ha....
Dragoth12 said:
For anyone interested, I just got off the phone with CS. I am of the belief that I simply got lucky on this one. Upon initially talking to the CS rep she told me there would be a $600.00 Migration fee or ETF depending on which direction I went. (Told her I was thinking about just canceling to join my companies discounted plan with AT&T). I told her I was under the impression the migration fee would be $400 and the ETF would be $600 so I would rather just migrate than cancel.
She told me again that it would be $600 either way so I asked her why it was only showing a $400 migration fee online, at this point she said she would start the process of migration just to see what the system told her. She was surprised to see it showing only $400 on her end as well. I was informed that one of my lines wasn't being charged the migration fee for some reason. I politely asked her if we could do it at that price and she responded by saying "I'm not going to correct it, that's what the computer says, so I won't look a gift horse in the mouth." Went typically smooth at this point, standard contract extension, yada yada. I thanked her for doing it for me and she was very happy to have done it.
Needless to say, I think a glitch in the system just saved me $200 bucks plus $50.00 a month. :victory::highfive:
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Nice to hear that everything went well on your part.
I was debating with myself about the Classic versus Value plan as well.
End up having to pay a larger sum to purchase a new phone at one time, but you save money in the long run.
Value plan ftw. I buy phones for around 300 anyways.
Sent from my SGH-T999 using xda app-developers app
net.lander said:
Glad to hear a good ending to this event ... I love value plan, switched recently, saved $150 monthly. Best phone plan, cheap, speedy data & decent coverage. I too got phone from costco, and I got charged only $200 migration fees, no additional "costco" fees. Although I do have to pay tax to the migration fees....I heard that other stores such as walmart, best buy, target, wirefly...etc have additional fees ON TOP of t-mobile migration fees....so I guess it's vendor dependent, best to ask about break up fees before signing any contract, ahem...like prenuptial agreement ... ha ha....
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wait did you order it online or from the store? I'm looking to upgrade one of my lines for the samsung galaxy s3 but am i required to keep the data plan once migrating?
so basically when you migrated there wasn't any additional fees with costco? I thought online it says you must return the phone..
Hey guys, so my HTC G2 just pooped out on me, and after looking at many phones, the Note 2 seems to be one of the best I've ever seen.
I'd like to buy one, but not sure what the best way to do it is. I have Tmobile 30$/month unlimited 4g prepaid plan, and I don't want to change it, thus need to buy the Note 2 directly, no plans to drop the price.
I'm also cursed with the inability to own a decent phone. I've owned 4 smartphones and they've all been crap to me. Constant problems, constantly sending in for warranty replacement, or completely dying on me for whatever reason. I need a decent warranty if this happens with the Note 2.
Now I've bought phones in the past via craigslist, but I've recently learned that people can screw you over by reporting the phone stolen right after you buy it and making it an expensive paperweight of sorts. Plus if it is used, you never know what the previous owner did to it. Money is not too crucial to me, but the cheaper the better.
So the question is, what are my options for either paying the least amount and/or getting a decent warranty?
Should I buy it directly brand new from T-mobile store? Anyone know how long the warranty will last if bought brand new? Is there a manufacture's warranty I could depend on even if I didn't buy it brand new? What about Walmart or Best buy or other store?
I've heard you can avoid the craigslist scamming by bringing the phone to Tmobile and having them switch the owner based on the IMEI number or something, anyone know about that?
Also, I've read some people are unable to use the full network bandwidths due to something with the Note 2. With my prepaid plan, will this be an issue or can I just stick my SIM card in and it will work just fine? I'm not very familiar with how the networks operates and all the technical jargon...
Again, I'm a pretty big newbie, so if you can help me understand this stuff, I'd appreciate it. Thanks!
squaretrade $99.00 dollars for the plan $99.00 deductible http://www.squaretrade.com/samsung-galaxy-warranty ......, T mobiles warranty isn't bad either, as long as it isn't water damage or a broken screen. I've gotten my phone replaced so many times by customer care without paying a cent
deeznutz1977 said:
squaretrade $99.00 dollars for the plan $99.00 deductible http://www.squaretrade.com/samsung-galaxy-warranty ......, T mobiles warranty isn't bad either, as long as it isn't water damage or a broken screen. I've gotten my phone replaced so many times by customer care without paying a cent
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Do they need a receipt for that? I bought a phone through ebay so I'm assuming that wouldn't work?
I would rather buy a new Nexus 4 than take my chances with a used Note2 from Craigslist or eBay.
If you buy the Note2 new, Samsung will extend the 1 year warranty to 2 years after registering on their site. I'm not sure if they still have that promo going on right now. If you also buy it new with a credit card, you card company may include a warranty extension. AMEX and Discover do it, but I'm not 100% what their terms are.
Amazon also sells the 2 year Squaretrade warranty, in case you have Amazon credit.
http://www.amazon.com/2-Year-Smartphone-Accident-Protection-Above/dp/B0041OXLPW
Few things about Squaretrade smartphone warranties:
There are 30-40% coupons all over the internet (google it). You can also join their emailing list to recieve these coupons.
Excludes eBay purchases. Click on "iPhones & Smartphones" at the bottom of this page: http://www.squaretrade.com/our-coverage
Does not cover lost or stolen phones. I suppose you can get around that by buying a non-operational phone and submit it as the original.
Squaretrade warranty must be purchased within 30 days of buying the phone. You can try getting the warranty after 30 days, but you run the risk of Squaretrade not honoring it if you ever need to file a claim.
HKSpeed said:
I would rather buy a new Nexus 4 than take my chances with a used Note2 from Craigslist or eBay.
If you buy the Note2 new, Samsung will extend the 1 year warranty to 2 years after registering on their site. I'm not sure if they still have that promo going on right now. If you also buy it new with a credit card, you card company may include a warranty extension. AMEX and Discover do it, but I'm not 100% what their terms are.
Amazon also sells the 2 year Squaretrade warranty, in case you have Amazon credit.
http://www.amazon.com/2-Year-Smartphone-Accident-Protection-Above/dp/B0041OXLPW
Few things about Squaretrade smartphone warranties:
There are 30-40% coupons all over the internet (google it). You can also join their emailing list to recieve these coupons.
Excludes eBay purchases. Click on "iPhones & Smartphones" at the bottom of this page: http://www.squaretrade.com/our-coverage
Does not cover lost or stolen phones. I suppose you can get around that by buying a non-operational phone and submit it as the original.
Squaretrade warranty must be purchased within 30 days of buying the phone. You can try getting the warranty after 30 days, but you run the risk of Squaretrade not honoring it if you ever need to file a claim.
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Go to T-Mobile. Buy the phone. No contract. They finance the phone. No interest.
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RonnieRuff said:
Go to T-Mobile. Buy the phone. No contract. They finance the phone. No interest.
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Here's the fine print:
Qualifying rate plan required.SRP $679.99. 0% APR On Approved Credit for well-qualified buyer.
Availability and amount of EIP financing subject to credit approval. Down payment & unfinanced portion required at purchase. Balance paid in monthly installments. Must remain on qualifying plan in good standing for duration of EIP agreement. Taxes and late/non-payment fees may apply. Participating locations; not available in Wash., D.C. Example(s) shown reflects the down payment & monthly payments of our most creditworthy customers; amounts for others will vary.
Looks like a contract to me.
Wilford Brimley said:
I have Tmobile 30$/month unlimited 4g prepaid plan, and I don't want to change it, thus need to buy the Note 2 directly, no plans to drop the price.
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Unfortunately RonnieRuff's suggestion won't work with pre-paid plans.
HKSpeed said:
Here's the fine print:
Qualifying rate plan required.SRP $679.99. 0% APR On Approved Credit for well-qualified buyer.
Availability and amount of EIP financing subject to credit approval. Down payment & unfinanced portion required at purchase. Balance paid in monthly installments. Must remain on qualifying plan in good standing for duration of EIP agreement. Taxes and late/non-payment fees may apply. Participating locations; not available in Wash., D.C. Example(s) shown reflects the down payment & monthly payments of our most creditworthy customers; amounts for others will vary.
Looks like a contract to me.
Unfortunately RonnieRuff's suggestion won't work with pre-paid plans.
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No... Did you expect to get the phone free after a month LOL? Whenever you pay off the phone you can cancel, you cannot cancel and keep the phone without paying for it but you can cancel at any time, just they are not going to lend you 679 bucks no interest because you look like a nice person.
Too funny!
The old way was you paid let's say 199.00 bucks, if you canceled early you still had an early term fee = to the price of the phone and the monthly rate was higher.
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RonnieRuff said:
No... Did you expect to get the phone free after a month LOL? Whenever you pay off the phone you can cancel, you cannot cancel and keep the phone without paying for it but you can cancel at any time, just they are not going to lend you 679 bucks no interest because you look like a nice person.
Too funny!
The old way was you paid let's say 199.00 bucks, if you canceled early you still had an early term fee = to the price of the phone and the monthly rate was higher.
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i agree.
that's a much more informative and useful post than your previous over simplified response. :laugh:
I am coming from best buy Geek Squad with no deductible. I know best buy is still much better than sprint but I am looking for insurance that offers me the best protection including accidental drops and water damage and coverage for lost and stolen phones (although I'm willing to give this up if I have to in return for a great accidental plan with low ddeductible) I'm curious what everyone else is planning to go with to protect their new phone. With bestbuy I had my phone ran over by a semi and dropped from high elevation (both theories technically not covered) but was replaced twice at no charge.
Anyone find this kind of great insurance else where?
Maybe I'll just do geek squad and drop sprints insurance
hardingn88 said:
I am coming from best buy Geek Squad with no deductible. I know best buy is still much better than sprint but I am looking for insurance that offers me the best protection including accidental drops and water damage and coverage for lost and stolen phones (although I'm willing to give this up if I have to in return for a great accidental plan with low ddeductible) I'm curious what everyone else is planning to go with to protect their new phone. With bestbuy I had my phone ran over by a semi and dropped from high elevation (both theories technically not covered) but was replaced twice at no charge.
Anyone find this kind of great insurance else where?
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I haven't looked at specifics between plans to compare, something I need to do but I recently read an article on one of the many android-centric sites about best buy's updated insurance plan and it is not so good, a few months back it was modified greatly and at quick glance it was worse than what is provided through sprint. These aren't exact numbers but it was something like 40 dollars per claim even if work (as in fix/replace) is done or not and deductible was through the roof for high-end smartphones [audit needed]. I just remember many of the commenters on the article were saying they were jumping ship from BB insurance and going with sprint's.
No insurance for me. Never had it on a phone I've owned.
Sent from my SPH-L710 using XDA Free mobile app
ahhh, nice, cheaper than both BB and Sprint:
http://www.samsung.com/us/owners/protection-plus/mobile-elite/?CID=AFL-hq-mul-0813-11000170
+1 Samsung
Sprint: $11 x 24 = $264 + $200 deductible, total $464
BB/GeekSquad: $149 up-front + $149 service fee, total $298
Samsung: $129 up-front + $95 service fee, total $224
Sprint includes service/repair in their monthly cost, but not replacement.
BB/GS&Samsung all charge a service fee any severity problem.
evolone said:
ahhh, nice, cheaper than both BB and Sprint:
http://www.samsung.com/us/owners/protection-plus/mobile-elite/?CID=AFL-hq-mul-0813-11000170
+1 Samsung
Sprint: $11 x 24 = $264 + $200 deductible, total $464
BB/GeekSquad: $149 up-front + $149 service fee, total $298
Samsung: $129 up-front + $95 service fee, total $224
Sprint includes service/repair in their monthly cost, but not replacement.
BB/GS&Samsung all charge a service fee any severity problem.
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Thank you so much for this information. This is what I will be going with. Currently I have been paying $22 a month with best buy for 2 phones and never used it for one of the phones. That is $264 per device over the 24 month policy term that I paid. Samsung seems to have the best plan available for me and seems to have the lowest deductible which has been my concern. I live paycheck to paycheck and do not have $150-$200 to pay to best buy or sprint if I was to need to make a claim and $95/per claim would much easier on me. Again, Thank you for sharing that information. I don't understand why samsung has not marketed this a little better maybe in their commercials or something. Hopefully they will market it better so it will do good. I have been on the samsung site every day for the last week waiting for note 4 accessories and have never seen this.
Squaretrade is even cheaper than Samsung. It has a lower deductible and the premium is cheaper too..
Sent from my SPH-L900 using xda premium
I'm also coming from geek squad with no deductible on my GS4 , and I'll be going to square trade it's the best deal for $100 for 2 Years or 5$ a month and it's a 75$ deductible cheapest of all them, I'll miss the no deductible tho :/
Only the Sprint policy covers lost or stolen phones so something to keep in mind.
I'm not cheer-leading for them just adding info to the archives.
I do use Square Trade on my other electronics but will probably keep the Sprint insurance for a year.
Itchiee said:
Only the Sprint policy covers lost or stolen phones so something to keep in mind.
I'm not cheer-leading for them just adding info to the archives.
I do use Square Trade on my other electronics but will probably keep the Sprint insurance for a year.
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I haven't filed a claim with them yet, but Worth Ave. Group insurance seems to be the best deal, and has great reviews: http://www.worthavegroup.com/product/cell-phone-insurance/
For a $699 phone and $50 deductible, it's $69 per year. From their site, "Each policy covers the cell phone for Accidental Damage such as drops and spills as well as Theft, Fire, Flood, Natural Disasters and Lightning Strikes. With a low $50 deductible and premiums starting as little as under $4 a month, this policy accommodates every budget. We cover NEW, USED and REFURBISHED devices."
I've been doing some more digging around about policies and this might be some useful information.
Options for people concerned with lost/stolen smartphones
-Renters/Homeowners Insurance - you'll need to add a "Valuable Personal Article" to your plan - this is also the cheapest way to go out of all of them, but only covers loss not damage (same insurers may cover damage)
-Sprint (insurance by Asurion)
If only concerned about broken/damaged smartphones (plans exclude loss)
-Squaretrade
-Samsung
Alternative ...best deal of them all but there is some risk (imo)
-Worth Ave. Group
Note: They pay out cost of plan instead of repair/replace. If you go with the $899 plan and if something happens to the phone they send you $899. The issue I found is if you look up reviews online (not on their website) there are mixed reviews, people have had problems with their claims and WAG's customer service. So there seems to be some risk here of getting the money, also the wait-time of processing the claim and actually receiving the money. [update] They don't cover loss and their definition of theft is extremely specific, read their fine print.
Itchiee said:
Only the Sprint policy covers lost or stolen phones so something to keep in mind.
I'm not cheer-leading for them just adding info to the archives.
I do use Square Trade on my other electronics but will probably keep the Sprint insurance for a year.
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Also, if you're using Easy Pay and plan to upgrade in a year, you can only trade in the original device or a Sprint approved replacement. If you use other insurance and get a replacement, you'll have to keep it the full two years.
evolone said:
I'll
If only concerned about broken/damaged smartphones (plans exclude loss)
-Squaretrade
-Samsung
Click to expand...
Click to collapse
Samsung has insurance? Is it well priced?
I didn't even realize that bestbuy changed. I've been looking around for the negative reviews by Worth Ave and I can't find any. I've seen a few that claim to be negative but the details sound like people are trying to get coverage on things that were stated not to be covered. I'm not trying to defend them by any means. Just looking for where all these mixed reviews are posted.
Silent25r said:
I didn't even realize that bestbuy changed. I've been looking around for the negative reviews by Worth Ave and I can't find any. I've seen a few that claim to be negative but the details sound like people are trying to get coverage on things that were stated not to be covered. I'm not trying to defend them by any means. Just looking for where all these mixed reviews are posted.
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Click to collapse
Here is a good place to look BBB, yes they are 'resolved' but if you read them, many are not to the customers satisfaction.
There's also more, just google for it, you'll need to do some digging through ads/promotions and whatnot. Some of the complaints have to do with technicalities in the fine print that allow the company to deny the claim. For example if my phone is stolen I'd expect reimbursement from the claim under any circumstance, not an investigation into why it doesn't fit their definition of theft and then denied. Here's a scenario they would deny: Your at starbucks and place an order, you go find a table and put your phone on it, they call your name and you get your coffee, you come back to an empty table. Stupid absolutely, but the phone was stolen (theft), Worth would deny that claim because the phone was unprotected and "free for the taking". That's a simplistic example of the reviews/complaints/issues i've found. Basically there has to be some act of vandalism (breaking and entering/physical attack etc) along with the act of theft for it be covered and apparently this is in the fine print and not in their advertisements.
---------- Post added at 02:07 PM ---------- Previous post was at 02:06 PM ----------
jrollercoasters said:
Samsung has insurance? Is it well priced?
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Post 5
evolone said:
Here is a good place to look BBB, yes they are 'resolved' but if you read them, many are not to the customers satisfaction.
There's also more, just google for it, you'll need to do some digging through ads/promotions and whatnot. Some of the complaints have to do with technicalities in the fine print that allow the company to deny the claim. For example if my phone is stolen I'd expect reimbursement from the claim under any circumstance, not an investigation into why it doesn't fit their definition of theft and then denied. Here's a scenario they would deny: Your at starbucks and place an order, you go find a table and put your phone on it, they call your name and you get your coffee, you come back to an empty table. Stupid absolutely, but the phone was stolen (theft), Worth would deny that claim because the phone was unprotected and "free for the taking". That's a simplistic example of the reviews/complaints/issues i've found. Basically there has to be some act of vandalism (breaking and entering/physical attack etc) along with the act of theft for it be covered and apparently this is in the fine print and not in their advertisements.
---------- Post added at 02:07 PM ---------- Previous post was at 02:06 PM ----------
Post 5
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Thanks for that reply. I did read the BBB. At least some of them. A lot of the issues did deal with people leaving their cars unlocked or breaking in commercial used vehicles. I don't know about worth ave ads since I usual don't read the ads. I've yet to leave any of my phones unprotected and I'm anal about locking things up. However, as far as insurance goes the only ones I've looking at don't offer replacement for stolen devices of any kind. Samsung and squaretrade. Since I don't like a lot of time to go by on waiting for a replacement Squaretrade is out for me.
Aursion brunt me bad. I filed a BBB case against them myself. Had liquid damage with my note 2. After agreeing to pay the high deductible they sent me a broken replacement and refused to replace the replacement. Sprint kept telling me I had 10 days to get them to replace it but they wouldn't do it. I spoke to supervisors at Aursion and did all I could to get them to replace my broken replacement and they told me the only way they'd do it if is if I paid another 250 or whatever stupidly high price they are charging. I ended up having to wait around for a week for Sprint to get me a replacement device and surprising that device didn't work so I had to wait yet another week. I did finally get a working phone and I was refunded the deductible on the grounds of TEP not following their contract. I had to get a hold of sprint corporate in order to make this refund happen. Aursion didn't appear to be happy with the way things went and made sure I knew that I would never have to use them again.
Under the Samsung insurance if my device fails under normal circumstances will they still get me a fast replacement and not charge me 95 bucks to fix their problem? That for me is the kicker. If not, I'm probably going to go with Worth Ave. I'm not really counting on my phone being stolen but I do spend a lot of time on the water. Liquid damage is my worse enemy. I didn't want the S5 and no case so far offers waterproofing. For now, I'll just use a waterproof box and a bluetooth. Despite these measures I had one of those boxes fail on me taking my device with it. This week I'll be going through Worth Ave's terms and conditions and e-mailing them questions on anything I'm unsure about.
I still don't understand how Best Buy went from being on the best to what I'm calling one of the worst in terms of insurance. From the looks of things even it is covered under warranty they may still charge to fix or replace it. I understand people gaming the system but I think they went a little to aggressive on stopping that from happening.
i've never had an issue with Geek Squad and my Note 2 other than having to use one of my own phones as a backup until it was fixed (don't carry sprint phones for some reason). I had a bad string of unfortunate events within about a 3 month period and went through three Note IIs. They replaced each one without question. The last replaced phone was about four months ago. i suppose I'll be finding out what has changed since then when my phone comes in.
Silent25r said:
...For now, I'll just use a waterproof box and a bluetooth. Despite these measures I had one of those boxes fail on me taking my device with it.
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Why not go with liquipel? I don't mean the self applied external only stuff they sell but their service that waterproofs inside and all. They downplay its functionality somewhat on their site but check out the youtube videos of multi-hour submersion in water. And if you live near Santa Ana or Vancouver you can get it done locally in 20 minutes instead of waiting for shipping.
4SQUARE
Probably a stupid question, but can you do 2 warranties at the same time? For example, i want to be covered for the lost/stolen part of sprint, but I also want the lower deductible from Squaretrade. Is that possible?
Sent from my SM-P900 using XDA Premium HD app
As the title says- want to understand whats the consensus on what insurance is smarter- I usually always get Squaretrade and they have it now for $5 a month with a $75 deductible which isn't bad and Tmobile offers Jump for $10 a month with a $175 deductible, but this option covers loss and also has the ability to upgrade after a year.
In my situation- i got the 64gb gold edge, and did the $100 down and paying 32 or so a month- which do you think is the best option? I am torn between the ability to upgrade and the loss coverage that Jump offers vs the cheaper but very reliable service that squaretrade offers...
Thoughts?
Do you prefer the upgrading function, Lookout Premium, and comfort? Or you prefer a cost effective method?
I think the upgrading function is awesome- but not sure of the whole value of it I guess and thats really my question I guess- is it worth it in the end?
The lookout premium is not really a selling point to me at all- to me its just bloatware and most of the features can be done through google or other free apps to begin with.
i went with squaretrade because i dont have tmobile. but yes, if i lose the phone, im done for. but ive never lost my phone. (knocks on wood)
I am an original Jump #1 customer, and love the ability to upgrade TWICE every 12 months.
Now, the current Jump #2, lets you upgrade AFTER you have paid off 50% of the phone, or sooner, but you pay the difference.
So obviously #2 is not as appealing, you are paying $120 "extra" a year, plus the usual monthly EIP (say $30) for a new phone. So you are paying $480 ($40 per month) for a new phone every year, in addition to your service plan, and taxes and fees.
So if you get unlimited ($80) + JUMP ($10) + EIP ($30) = $120 per month(plus tax/fees)....for a new phone every year. (Leasing)
You can see why JUMP #1 was SO much better (same money, 2 phones a year)..
Yes, you get insurance, but with that deductible, unless you use it fairly early into your JUMP payments, it diminishes in value.
Hope this helps.
sfin54
What about the Samsung's premium protection plan? Is that a good alternative? It's $129 to buy and then around $100 for any service. No monthly payments.. and coverage is for 2 years.
Quoting from Samsung's website: "Samsung Protection Plus℠ Mobile Elite* extends your coverage to two years from the original purchase date of your device and adds up to three incidents of accidental damage coverage, each subject to a $95 service fee plus applicable tax.
Samsung Protection Plus℠ Mobile Elite*
o Accidental Damage: Cracked Displays or Liquid Damage
o Extended warranty covers mechanical damage after the 1 year limited warranty expires."
So, any thoughts?
[email protected] said:
What about the Samsung's premium protection plan? Is that a good alternative? It's $129 to buy and then around $100 for any service. No monthly payments.. and coverage is for 2 years.
Quoting from Samsung's website: "Samsung Protection Plus℠ Mobile Elite* extends your coverage to two years from the original purchase date of your device and adds up to three incidents of accidental damage coverage, each subject to a $95 service fee plus applicable tax.
Samsung Protection Plus℠ Mobile Elite*
o Accidental Damage: Cracked Displays or Liquid Damage
o Extended warranty covers mechanical damage after the 1 year limited warranty expires."
So, any thoughts?
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I saw this as well but didnt even consider it since Squaretrade offers the same coverage and you can pay month to month at $5 a month rather than pay for the whole plan up front which you must do for the samsung plan. Squaretrade also offers a $75 deductible and they have a proven track record and I have not ever heard of anyone using the samsung plan before.
EDIT-- looks like the $5 a month option is no longer there- its either $8 a month or a $99 one time payment over 2 years- still beats the Samsung plan by cost and deductible cost....but now if I wanted to go a monthly route its not much more to just get the Jump program for $2 more.
dominante58 said:
I saw this as well but didnt even consider it since Squaretrade offers the same coverage and you can pay month to month at $5 a month rather than pay for the whole plan up front which you must do for the samsung plan. Squaretrade also offers a $75 deductible and they have a proven track record and I have not ever heard of anyone using the samsung plan before.
EDIT-- looks like the $5 a month option is no longer there- its either $8 a month or a $99 one time payment over 2 years- still beats the Samsung plan by cost and deductible cost....but now if I wanted to go a monthly route its not much more to just get the Jump program for $2 more.
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Thanks for the info..
This is the first time I'm getting any kind of protection plan for my phone. So, didn't even know about squaretrade before this thread..
After thinking about it some more- i decided to get the squaretrade 2 year coverage for the one time payment of $99. It is far cheaper than doing the JUMP program that would cost me $240 over two years, and with the cost of the deductible being $75 vs $175 I thought it was the best choice.
Still have a few days to change my mind if someone can tell me the cost advantage to the Jump Program. The way I look at it- my phone is an $859 phone ( 64gb Edge Model-RIDICULOUS!)- and the jump program requires me paying half of it off for the upgrade- So I would have already paid $430 dollars of the phone + 120(12 months of JUMp)= $550, and with nothing to show for it since the upgrade would essentially require me to turn in my s6 edge for the next big thing.