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I dropped my phone today for the first time which caused the screen to badly crack, it still runs good but obviously i'm not happy. i'm within the 30 day window for verizon, would this apply? Not sure what to do, help would be appreciated.
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I think that calling Verizon would get you the best answer. Hopefully, you got the phone with insurance.
Told the guy to add insurance and he didn't, his bad for not doing, my
bad for not checking. Considering adding insurance, dealing with a broken screen for 3 weeks or so, then filing a claim.
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There are places that replace screens on iphones, this one is very new, but should be available.
Email these people and see if they have it just not up on their site yet.
http://www.pdasmart.com/pda-phones-screen-center.htm
Also did you break the screen or the digitizer?
Was the phone in a case?
Did it have the screen protector?
This could be useful information for all of us.
Just the glass screen, lcd still perfect, no protector or case. Checking the website now, thank you all very much
EDIT: did not see anything on the site. Thinking of adding insurance tmrw, and getting a screen protector to cover glass so I don't risk cutting myself.
Sent from my ADR6300 using Tapatalk
Extended Warranty
Is there any possible excuse the warranty would cover regarding a broken screen? I can't think of anything that won't end up being my fault. If anyone good at legal garble could help I would greatly appreciate it. Thank you.
http://support.vzw.com/terms/products/extended_warranty.html
You can just tell them you dropped it. Make sure you get the total equipment protection. Being that the DI is so new you may get a new phone not a refirb. Without INS I still think you fall under the MFG warranty but it won't cover a dropped phone.
Added insurance, as a guideline, how long should I wait before filing a claim? Any ideas?
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It should say somewhere on the website. It is usually a 30 day waiting period to discourage people from doing what you are doing. From what I see, there is a 30 day wait and a $89 deductible.
Didn't see anything on the site, sadly my phone fell out of my pocket getting into a truck at work this morning, good thing I have insurance
Sent from my ADR6300 using Tapatalk
Here is the web site to file a claim...give it a go!
http://www.phoneclaim.com/verizon
I wanna see a picture of this cracked screen.. just curious.
UgXvibe said:
I wanna see a picture of this cracked screen.. just curious.
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Added a few pictures...Just glad the phone works as is, except for the slowly moving red blob moving across my screen...not good haha. Thanks for everyones help!
Was gonna make a joke about having root(I don't), but it's probably still to soon. lol
Ouch, I think I would cry.. good luck to ya.
Ouch is right.
I emailed HTC asking about replacement screens and they have not got back to me.
I know they will be available, but I don't know when.
Thanks for the sympathy guys, tried to file insurance claim today, not surprisingly I have to wait due to backorder.
Got an email from the guy at
http://www.pdasmart.com/pda-phones-screen-center.htm he will be getting screens for the DI next week, hopefully that can help someone else.
EDIT: Thanks for the site Lino.
Sent from my ADR6300 using Tapatalk
when i dropped my incredible i contacted Asurion (i think that is the name of the company i had insurance on the phone with) and i got a new phone the next day and only had to pay a $50 deductible
when i dropped my incredible i contacted Asurion (i think that is the name of the company i had insurance on the phone with) and i got a new phone the next day and only had to pay a $50 deductible
Click to expand...
Click to collapse
Lucky you, I have to pay 90 for my deductible. Wonder why there is the difference
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tcberg2010 said:
Lucky you, I have to pay 90 for my deductible. Wonder why there is the difference
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You better get a good case and screen protector this time sir!
You better get a good case and screen protector this time sir!
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Click to collapse
Oh trust me I will be. Getting a zagg screen protector, still looking around for cases.
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So after work last night we all got together to drink some beers and talk I took out phone to call the wife and phone slipped out my hand tried to grab it in the air and just added more force for impact now my GS2 looks like this :crying:
Now i need some help or the best place to replace screen maybe even looking to change it to a different color I am in California
And I don't drink
Dam
Sent from my SGH-T989 using Tapatalk 2
It pains me to see that. Sorry man.
Sent from my SGH-T989 using xda app-developers app
Sadly i've noticed from my old vibrant that the gorilla glass is not what's it's made out to be... When you take your phone apart you'll see.. If you bend the glass it breaks with ease, and if you put pressure in one small area it's done for. I swear plexiglass is stronger than the ****.
check Amazon man. it cost about 50 bucks for the whole housing u can even find it in white
gypsy214 said:
check Amazon man. it cost about 50 bucks for the whole housing u can even find it in white
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Click to collapse
EBay revealed a new screen to cost up around 180 bucks. I say buy a new phone.
Sent from my SAMSUNG-SGH-T989 using Tapatalk 2
I was afraid that this would happen to my phone so I bought a Ballistics case for it (since Otterbox decided NOT to make a grossly over-priced case for the T989). Anyway, I'm sorry this happened to you
I would scour ebay for parts or see if someone is selling a defunct t989 you could buy and scavenge the parts. You shouldn't have to pay more than $200 including shipping.
obsoletepower said:
I was afraid that this would happen to my phone so I bought a Ballistics case for it (since Otterbox decided NOT to make a grossly over-priced case for the T989). Anyway, I'm sorry this happened to you
I would scour ebay for parts or see if someone is selling a defunct t989 you could buy and scavenge the parts. You shouldn't have to pay more than $200 including shipping.
Click to expand...
Click to collapse
That's the price of a new phone...
Sent from my SAMSUNG-SGH-T989 using Tapatalk 2
elesbb said:
That's the price of a new phone...
Sent from my SAMSUNG-SGH-T989 using Tapatalk 2
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Click to collapse
Not if he has to pay full price....this is why I get insurance....took me washing my phone 4 years ago and I have had insurance on every phone I have had sense.....
beezie916 said:
Not if he has to pay full price....this is why I get insurance....took me washing my phone 4 years ago and I have had insurance on every phone I have had sense.....
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I use to have insurance. But after paying ten bucks a month for 22 months, plus the 100 deductible, that's outrageous for a refurbished device. They go for 200 on Craigslist in my area. Insurance is a rip off.. in my experience
Sent from my SAMSUNG-SGH-T989 using Tapatalk 2
Well 9 times out of 10 when I have had to use the insurance....I have gotten a new phone and the few refurbished ones I got were all defective so then I called up and got a brand new one the next day....I will say not finding much in the way of G2s for less than 200 around here much yet....I got one for 180 but I got lucky
beezie916 said:
Well 9 times out of 10 when I have had to use the insurance....I have gotten a new phone and the few refurbished ones I got were all defective so then I called up and got a brand new one the next day....I will say not finding much in the way of G2s for less than 200 around here much yet....I got one for 180 but I got lucky
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Ha I had a very poor experience with asurion.. every time I got a device it was defective, I ended up taking two apart and melding it into one functional device. Glad your experience was better!
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beezie916 said:
Well 9 times out of 10 when I have had to use the insurance....I have gotten a new phone and the few refurbished ones I got were all defective so then I called up and got a brand new one the next day....I will say not finding much in the way of G2s for less than 200 around here much yet....I got one for 180 but I got lucky
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Wait, you've used insurance 10 times? And 9 of them were new? You def need it.
Sent from my SAMSUNG-SGH-T989 using xda premium
Dmkjr said:
Wait, you've used insurance 10 times? And 9 of them were new? You def need it.
Sent from my SAMSUNG-SGH-T989 using xda premium
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He said 9/10...
It could have been more that 10 times lol
Sent from my SGH-T989 using xda app-developers app
That sucks, but please tell us more about the stick figure holding a knife in your picture...
elesbb said:
I use to have insurance. But after paying ten bucks a month for 22 months, plus the 100 deductible, that's outrageous for a refurbished device. They go for 200 on Craigslist in my area. Insurance is a rip off.. in my experience
Sent from my SAMSUNG-SGH-T989 using Tapatalk 2
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Not really because you get warranty for life you can have as many exchange as you want even when you brick your phone plus it works for any phone that is or was used to your sim card so I think paying my end 5 bucks is well worth it.
And by the way you are right, if i ever crack my screen I prefer to get a new one. people the repair cell phone screens never leave as it used to be. you can tell a lot that the screen been replaced
---------- Post added at 07:43 PM ---------- Previous post was at 07:17 PM ----------
Dmkjr said:
Wait, you've used insurance 10 times? And 9 of them were new? You def need it.
Sent from my SAMSUNG-SGH-T989 using xda premium
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Hahaha the only phone I got from a warranty exchange that was new from tmobile was when my sensation got a power button defect and tmobile gave me the amaze brand new in box as a warranty exchange. then a few days later i guess they figure about the glitch because the amaze was not long since it came out and took it off from their system as a alternative phone lol.
but guess what I'm kinda tik off from tmobile is that I called to change a plan for my sons phone and the rep could hear an echo so we ketp talking and she said that if I wanted a warranty exchange, my answer was there is no point on getting the same phone that my have the screen bleed or else cause of samsung defect and she had the guts to gave me these alternative phone that I was like omg I better stick to what i have.
1. HTC AMAZE 4G I already had it sold it for the sensation
2. Sidekick 4g
3. Nokia Lumia.
4. Samsung Galaxy S 4G.
5. HTC HD2
Phones that are not even compatible to the S2
Warranty exchange and insurance claim is different. You can exchange as many times as you like but you can only claim insurance twice in 365 days.
Sent from my SGH-T989 using xda app-developers app
The other difference with an insurance claim is you have to pay a deductable of about 130 per claim when you have the TMOBILE US insurance. I had the insurance on my last phone the HD2 and never used it. Have it on the SG2 as well. Have no idea what you get when you have to file a claim, lesser phone if the phone is discontinued or refurbished?
I had coverage on other phones with SquareTrade and their servce was great. Bought a used phone off eBay, put on the coverage. If something happens, they basically refund the cost for up to two years. Not considering the insurance is dirt cheap compared to the TMobile monthly cost.
free2saute said:
So after work last night we all got together to drink some beers and talk I took out phone to call the wife and phone slipped out my hand tried to grab it in the air and just added more force for impact now my GS2 looks like this :crying:
Now i need some help or the best place to replace screen maybe even looking to change it to a different color I am in California
And I don't drink
Click to expand...
Click to collapse
Ouch! Well, if this will make it feel better, I've had worse:
Phone + Pavement + Bus # 85 = I'll leave the state of the phone to your imagination. I will, however, say that the SIM card inside was also dead.
And if that didn't make you feel better, I hope it at least made you laugh (I can tell you I wasn't laughing when I saw the result of this combo). That was expen$ive.
Ok, here's the deal: the glass on your phone is just that: glass. What makes it strong is that it's laminated: several layers of glass at tension against each other. You compromise one layer, the entire piece of glass is garbage, it cracks in a spiderweb pattern like what you see. So your glass is a goner.
What about the digitizer under it? Test it very carefully: touch everywhere on your screen and test if the phone will detect it. If not, your digitizer is gone too, you do need that $180 screen assembly. What about the LCD? Any dead pixels / lines / areas?
HOWEVER
If the LCD and the digitizer still work, there is some hope yet: your glass is broken, but your phone still works! What you need to do now is find a way to glue it together again. It will never be like new. It will never be strong again, and your phone will probably die a nasty screen death within a year or so, but that's a year you don't have to buy another phone. I think Walmart has some service to repair broken glass (at least here it does). If the digitizer works, that is. IF it works. And IF your LCD is not damaged. And IF that service is what it claims to be.
Don't expect miracles, your best case scenario is a phone with visual artifacts from the broken glass.
Damn ...
Heard they were now selling our phone for $299 brand new. Not sure how much truth there is to that since I'm in Canada but worth looking into.
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Usually not, but damn. Last week my original GNex had it's radio's take a dump. After 11 solid months, I rebooted one night and had data, but voice never came back. So I put everything back stock and walked into Verizon and paid $15 to have a replacement overnighted to me.
Now, a week later, I've come to the conclusion that my replacement is fubared. I've never seen a device experience sleep of death + turning into an oven so quickly and consistently before. It's good for 30, maybe 60 minutes tops before it craps out. This is awesome when your phone is your alarm clock.
So here I go again, getting ready to waltz back into the Verizon store and do the same song and dance again. Pay $15, get a phone on Tuesday, probably have something massively wrong, rinse and repeat. Hey, devices take a crap from time to time, and luckily mine did while still under warranty, but I'm taking picks on how many replacement units I have to go through before one finally sticks.
My guess is the 3rd replacement is a charm. Who wants the over?
Those of you who have gone through the replacement fiasco with Samsung, how many tries did it take you to get a good one?
Why do you pay when you have still warranty?
Sent from my Galaxy Nexus using xda premium
mariosraptor said:
Why do you pay when you have still warranty?
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Shipping to have it overnighted. It's also awesome that my local store doesn't toss out loaner phones while you wait (It'd make it easy to avoid that whole shipping thing). Maybe I'll call Verizon Tech Support just to bug them about.
no issues at all with mine...
I love Samsung personally
OOOh, free overnight shipping. Thanks Big Red!
Hopefully the next one is a charm because honestly, I don't know what I'd do without a Nexus device on Verizon's network. The alternatives make me cringe.
why is there no option for none
Read the last line of the OP.
I'm just curious to know if getting bum replacements is a "normal" thing because for a phone that went through a "100 point inspection", well, they dropped the ball on this one.
KWKSLVR said:
Read the last line of the OP.
I'm just curious to know if getting bum replacements is a "normal" thing because for a phone that went through a "100 point inspection", well, they dropped the ball on this one.
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Getting my third in the mail tomorrow Last one had ridiculous sensitivity issues, we'll see what the next one brings.
And why don't you just call em up instead of going in to the store? I keep my phone and they send me a refurb in the mail. The first phone was USPS, but after that one was crap they began overnighting it via FedEx.
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I went through 4 before I got my refurb, then I promptly sold it for a GSM model. That's one thing that I have to hand it to Verizon for, they were really good once I got the 1st defective one. I had 4 at one time, most overnighted at no cost and no fees or holds.
They did try everything they could to not send me one though... Unlike Google who were more then happy to send me multiple N7's.
Sent from my Nexus 7 using Tapatalk HD
I had to replace one because of dirt under the screen even though its new and heat issues, the replacement was perfect and never get hot under normal use. I also bought one recently and it has heat issue and poor screen as well, but I'll live with it for the price. Its sort of a luck thing with this device, especially a lottery with AMOLED screen. I was going to get the N4 but it seem to also have lots of little issues on its own, such as getting too hot, I really hate phones getting overheat.I'm still waiting on confirmation on the USB OTG too.
After reading this it makes me think I need to bug Asurion tomorrow, I had to get an insurance replacement so I have to go through them for warranty now, they are definitely more strict on some things but like 3 minutes of complaining about signal got me a new one once already. The current one gets EXTREMELY hot under even normal use, so hot that it is uncomfortable to hold and definitely would be uncomfortable up against your face.
thesoldier said:
Getting my third in the mail tomorrow Last one had ridiculous sensitivity issues, we'll see what the next one brings.
And why don't you just call em up instead of going in to the store? I keep my phone and they send me a refurb in the mail. The first phone was USPS, but after that one was crap they began overnighting it via FedEx.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
The first time I went in, I was hoping that they'd have one in the back they could swap out for me, or a loaner phone (fat chance, I know). My job pretty much requires a working cell phone. I'm kind of surprised that Verizon was so willing to send a replacement out in just a few minutes. Granted, I don't know what alternative they'd have. There's no real way to troubleshoot SOD issues. My main concern is just not having to go through a massive fiasco running through multiple devices, especially with an 8 day vacation coming up.
bose301s said:
After reading this it makes me think I need to bug Asurion tomorrow, I had to get an insurance replacement so I have to go through them for warranty now, they are definitely more strict on some things but like 3 minutes of complaining about signal got me a new one once already. The current one gets EXTREMELY hot under even normal use, so hot that it is uncomfortable to hold and definitely would be uncomfortable up against your face.
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Click to collapse
Well, if it's still under warranty, I'd jump on it.
Let's see... My first nexus has a seriously bad screen. I shipped it out the same day I got it. Got my replacement (#2) and the screen was worse than the first one. So I sent that bad and got another one (#3). This one had the same issue as OP. Radios wouldn't work....no voice or data and the phone got really hot. Enough to where I couldn't hold it to my face. So I sent that one in and they sent me a Samsung Stratosphere (#4 replacement). Sent that in and got the nexus I currently have making 5 replacements (4 with nexuses). I also went through Verizon...
Good luck
I had to replace one about ~8 months ago for screen ghosting. I was really satisfied with the replacement until now because the ghosting is back on the replacement. I'm contemplating switching to T-Mobile though, so I dunno if I'm going to attempt to replace this one.
Sent from my Galaxy Nexus using xda app-developers app
RoyJ said:
Let's see... My first nexus has a seriously bad screen. I shipped it out the same day I got it. Got my replacement (#2) and the screen was worse than the first one. So I sent that bad and got another one (#3). This one had the same issue as OP. Radios wouldn't work....no voice or data and the phone got really hot. Enough to where I couldn't hold it to my face. So I sent that one in and they sent me a Samsung Stratosphere (#4 replacement). Sent that in and got the nexus I currently have making 5 replacements (4 with nexuses). I also went through Verizon...
Good luck
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Click to collapse
Well that sucks. My screens have been great. Well, that, or I'm not picky. The second replacement seems rock solid so far. Good data speeds, strong signal, solid screen, solid GPS and no SOD/Overheating. Maybe I've lucked out...but I'm not uncrossing my fingers.
I've been through 5+ Nexi already. Tec Asurion is totally worth the $6.99 per month! Free overnight shipping FTW.
Well, so much for Replacement #2. I highly doubt it's the sim card.
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KWKSLVR said:
Well, so much for Replacement #2. I highly doubt it's the sim card.
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
Lol why? Seems to me that 2 separate pieces of one HW with a common issue (signal) and only one other thing in common (SIM card) makes the one other thing the most likely suspect...
Sent from my Nexus 7 using Tapatalk 2
Because I'm not that lucky.
KWKSLVR said:
Because I'm not that lucky.
Click to expand...
Click to collapse
Thinking you're missing the forest for the trees.
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I took my phone to an official samsung showcase booth (literally a huge one) at the mall today. I asked a guy if his note 2 creaks because mine does very much. He took off the back cover and put it face down on the table, reapplied the back cover by pressing it on the table and slid the phone around in the process, and gave me back a screen full of scratches. He said "Nah, that wasn't me. The phone has gorilla glass." and walked away.
I call AT&T to attempt a warranty replacement because of poor build quality. They tell me that it's a sign of physical damage and I no longer have any warranty at all because of it.
So now I have a scratched note 2 that was once spotless and a crappy carrier that won't replace it because of Samsung's poor quality control.
Fml.
Sent from my SAMSUNG-SGH-I317 using xda premium
SHould have stopped the guy and said, "hey wait, dont do it that way." I mean, I would have.
I did, he ignored me. He literally stayed silent and ignored me throughout my entire explanation and the process.
Sent from my SAMSUNG-SGH-I317 using xda premium
Get hold of Samsung online and let them know what happened. Hopefully you got the employees name. Tell them the location and what he did. I'm sure they will replace your note 2. Never call AT&T for that type of crap. They don't care as you found out the hard way.
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I unfortunately didn't get his name, he didn't have a tag on. He was the manager though, and I know when he was working. One rep said "here speak to our manager, he might be able to help."
If this works, time to download triangle away.
Sent from my SAMSUNG-SGH-I317 using xda premium
Ask him if you could see his phone. Test out how well it will handle a 50 foot throw across the store. Then walk away. Done..
Seriously though, I'd be pissed. Id say 90 percent of the people that work in stores like that don't know anything about the products they are even selling. That's why I hate going there. They talk to you like your a child, meanwhile I know more about the stuff that they make a living selling. Blows my mind.
Sent from my SGH-I317 using xda app-developers app
silentecho13 said:
I took my phone to an official samsung showcase booth (literally a huge one) at the mall today. I asked a guy if his note 2 creaks because mine does very much. He took off the back cover and put it face down on the table, reapplied the back cover by pressing it on the table and slid the phone around in the process, and gave me back a screen full of scratches. He said "Nah, that wasn't me. The phone has gorilla glass." and walked away.
I call AT&T to attempt a warranty replacement because of poor build quality. They tell me that it's a sign of physical damage and I no longer have any warranty at all because of it.
So now I have a scratched note 2 that was once spotless and a crappy carrier that won't replace it because of Samsung's poor quality control.
Fml.
Sent from my SAMSUNG-SGH-I317 using xda premium
Click to expand...
Click to collapse
Did he have little tungsten shards on the table while he was doing that? I wasn't able to scratch my screen with a dinner fork.
Get your screen wet and scrub it real good, you might just have residue from whatever was on the table on there.
He had "brushed off" the table pretty roughly beforehand. I couldn't quite identify fine grains, but I know for a fact something was on the table. I'm a phone freak. I've never dropped or scratched a single phone because I intend on reselling them. The scratches he left are "twist" shaped or "ribbonlike" which directly relate to the sliding and twisting/panning motion he rotated the phone on while it was on the table.
Does anyone know who at samsung I should email? I don't think general support would read or bother working on a resolution to this issue..
Sent from my SAMSUNG-SGH-I317 using xda premium
And this is what happens when you let Chuck Norris borrow your phone.
My question is who doesn't put a screen protector on there phone when they get it?
Sent from my GT-N7105 using xda premium
I've never used screen protectors on any phone. I haven't had a display scratch either, I baby the hell out of my phones. I never put them face down either, idk why he wasn't smart enough to realize the potential damage when he did it.
He wasn't really chuck norris either, looked more like wiz khalifa Imo.
Well, here I am now trying to get this cheap screen protector to go on right to at least cover up the scratch lol.
I hope samsung does something about it, I'm really pissed.
Sent from my SAMSUNG-SGH-I317 using xda premium
I just emailed Samsung's 'Voice of Customer' department with a lengthy, descriptive, and fairly intense email.
I'm waiting on a response, I'll update everyone as soon as I get it.
silentecho13 said:
I've never used screen protectors on any phone. I haven't had a display scratch either, I baby the hell out of my phones. I never put them face down either, idk why he wasn't smart enough to realize the potential damage when he did it.
He wasn't really chuck norris either, looked more like wiz khalifa Imo.
Well, here I am now trying to get this cheap screen protector to go on right to at least cover up the scratch lol.
I hope samsung does something about it, I'm really pissed.
Sent from my SAMSUNG-SGH-I317 using xda premium
Click to expand...
Click to collapse
Ok I read thru everyone post.
Now my option for phone replacement if the scratches are not that bad. But to a phone guy like you sound like. Which is like me a minor scratch is a scratch. But not sure what state you live in.
But I would take it to a AT&T service center! http://www.att.com/esupport/article...=Warranty exchange locations#fbid=ysg3jCpnQgp
And tell them the phone keeps turning off on you or something. And they should send it thru some trouble shooting and may just replace it for you. But make sure you tell them that you really need a new 1. That's how I get mine replaced if I run into a problem..
But noticing that someone told you that your warranty was void. Not sure if they told you that at a store? But you were referring to a rep & a Mgr, so I'm sure you were at a AT&T store! Anyway if they didn't enter nothing in the computer about your phone and you have insurance on it you can get it exchanged at the service center. I've even taken a phone there that was messed up from flashing a bad Rom!
Just my 2¢...:sly:
Sent from my SAMSUNG-SGH-I317 using Xparent SkyBlue Tapatalk 2
seriously, I would file a police report. Sometimes you can do it online and it gives you more credibility.
I was told that my warranty was void by AT&Ts warranties department, as well as Samsung when I was connected to them by the rep.
I hung up and called again to repeat the process and the next rep said my warranty was void as well due to user damage.
I may just file a police report...
Sent from my SAMSUNG-SGH-I317 using xda premium
silentecho13 said:
I was told that my warranty was void by AT&Ts warranties department, as well as Samsung when I was connected to them by the rep.
I hung up and called again to repeat the process and the next rep said my warranty was void as well due to user damage.
I may just file a police report...
Sent from my SAMSUNG-SGH-I317 using xda premium
Click to expand...
Click to collapse
Wow that's crazy there. And you said that the Manager did this. Was it a corporate store? You know that makes the difference. When getting something taken care of. Personally I only deal with the Manager's when I'm doing anything in the AT&T store. I've even gotten a few rep fired for messing around with our account. Because we get a 50% discount on accessories. lol
I hope you get your problem fixed soon. Cause if it was me someone would be getting fired for carelessness. And me getting a new phone. Sometimes you have to go above& beyond. Meaning contacting corporate.. An e-mail goes a long way. To the right person.
Also you were mentioning, screen protectors. I use these and there absolutely Crystal clear!
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digitalcrash said:
My question is who doesn't put a screen protector on there phone when they get it?
Sent from my GT-N7105 using xda premium
Click to expand...
Click to collapse
If you hang around these forums often enough, you'll realize that there is a cult of users here that believe that using a screen protector is for the devil... Or some sheet.
Edit:
I also use the same as banjanman as well. I like them a lot, comparable to Real Look. And they have an offer going that if you leave a review on Amazon, then follow their instructions to tell them that you did so, you get another pack of 3 for free.
So, 6 sps for $10.. Not bad.
Not a store but done over the phone. The warranty rep spoke to a supervisor who gave him this answer, and he said that the store would do the same thing since it's been 2 months and not within 14 days. I got this repeated to me by two reps on two phone calls.
Thanks for the tip on those screen protectors, I'm about to order them myself to cover up the scratch and put one on the replacement if I ever end up getting one.
Sent from my SAMSUNG-SGH-I317 using xda premium
silentecho13 said:
Not a store but done over the phone. The warranty rep spoke to a supervisor who gave him this answer, and he said that the store would do the same thing since it's been 2 months and not within 14 days. I got this repeated to me by two reps on two phone calls.
Thanks for the tip on those screen protectors, I'm about to order them myself to cover up the scratch and put one on the replacement if I ever end up getting one.
Sent from my SAMSUNG-SGH-I317 using xda premium
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Well, my hope is that they didn't make a note on the account about the issue. So that maybe you can use the "my phone is messing up and I need a new one" story. But the probability is not in your favor.
Every time I call they ask me to hold so they can take notes for the account. So If I have to, I go to my local AT&T... Which is full of ex-walmart employees.
I don't advise it, but I've seen some intentionally brick their phones and blame it on the software update. High risk factor though.
Are you saying that this incident with the damage happened 2 months ago??
The incident happened today, a few hours ago. I meant that I've owned the phone for 2 months (and I had creaks since day 1), and I should have swapped it out for creaks within the 14 day 'buyer remorse period' according to the rep.
Sent from my SAMSUNG-SGH-I317 using xda premium
Factory defect or are they going to say I caused this? the phone was never dropped and shows no signs of being dropped. I can only assume this is a result of taking my phone out of the case often. I have a tech21 case and I do take the phone out daily. Either way T-Mobile said they would credit me the charge if any. I just wanted to get some ideas on how this happened and what you think they will say caused it.
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Well it's plastic, weak plastic for that matter. I remember that my Note 2 trim was damaged from removing a stiff TPU case a few times.
Maybe Samsung should quit producing theses phones with plastic trims.
Mine broke in the exact same place yesterday. I haven't used a case much at all but I did think that when I have the taking in and out might be the reason.
I never got insurance with t mobile so didn't think about taking in. I guess I can live with it for now. Maybe put a case on
Grande Note 3
That type of breakage is from user error.
Sent from my SM-N900T using Tapatalk
princeasi said:
That type of breakage is from user error.
Sent from my SM-N900T using Tapatalk
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And that post was from an idiot. Unless you can prove your comments please leave them to yourself. Still laughing as I finish this post. I Used the phone to make calls improperly..... my kung fu grip is too strong?
.....but your the one with a broken note 3. Now it's ugly lolll good day to you sir ?
Sent from my SM-N900T using Tapatalk
True, I dinged my volume rocker to the point that it bent. Took it back to Costco (you get 90 days return there) and swapped it out for a new one. I hated just knowing my volume rocker was dinged on a brand new note 3.
My advice working for tmobile tech support (the guys that exchange your phone). Your worrying too much, this is a manufacturer defect. They will not charge you a out of warranty fee as long as the rep notes that it NOT user error.
Sent from my SM-N900T using xda app-developers app
princeasi said:
.....but your the one with a broken note 3. Now it's ugly lolll good day to you sir ?
Sent from my SM-N900T using Tapatalk
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Learn to read. My NEW one is coming today and I will not have to pay the deductible. troll feeding over.
hucesar1017 said:
True, I dinged my volume rocker to the point that it bent. Took it back to Costco (you get 90 days return there) and swapped it out for a new one. I hated just knowing my volume rocker was dinged on a brand new note 3.
My advice working for tmobile tech support (the guys that exchange your phone). Your worrying too much, this is a manufacturer defect. They will not charge you a out of warranty fee as long as the rep notes that it NOT user error.
Sent from my SM-N900T using xda app-developers app
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The Rep was some old lady that i have to repeat my name to 3 times. I don't even think she understood what the exact damage was. Good thing is she said i would be credited if i was charged.
flexte said:
Learn to read. My NEW one is coming today and I will not have to pay the deductible. troll feeding over.
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No matter how many times you may throw insults, the fact of the matter is, that damage is from user error, and now you'll be receiving a refurbished phone that someone else probably abused, like the one pictured in the 1st post lol. Good luck on your refurbished phone ?
Sent from my SM-N900T using Tapatalk
My first one did the same thing and I didn't know what happened. I sent it back and got a replacement
Sent from my SM-N900T using XDA Free mobile app
PrettyPryncess said:
My first one did the same thing and I didn't know what happened. I sent it back and got a replacement
Sent from my SM-N900T using XDA Free mobile app
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How's the new one you got?
Mine lasted 6 months not a scratch, no chipping and worked fine until this happened over the weekend. if it is happening it to everyone in the same place its a stress area that wasn't picked up during testing. I can only assume it had to do with case removal. Can someone else that did not have this problem confirm they did or did not remove the phone from a tight case on a regular basis? A store rep looked at mine and asked if i sat on the phone which I never have.
How did you get your phone replaced? Does t mobile have insurance for this sort of stuff?
Grande Note 3
Not trying to be a [email protected] but if you broke it from removing a "tight" case, then it's your fault. If the case was other than an official Samsung product, it's your fault. It's a defect if you open the box and the crack was there, or suddenly you looked at it and the breakage manifested before eyes without your intervention none whatsoever. Anything else, it's user error!
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I have a business account and have been with tmobile for years so the gave me a one time replacement free of charge. As far as explaining to them how it happened i have no clue. User error ks hard to phathom because these phones should me able to be taken in and out of the case i bought from tmobile. I am not even sure thats how it happened because it did not break in front of my eyes. Good luck. And to the troll if a refurbished phone bothers you how do uou have sex with women other than virgins. That beat up ***** has got to bother u more than a previously used phone.
Well now I wont be surprised in the future when this happens to my phone too.
flexte said:
I have a business account and have been with tmobile for years so the gave me a one time replacement free of charge. As far as explaining to them how it happened i have no clue. User error ks hard to phathom because these phones should me able to be taken in and out of the case i bought from tmobile. I am not even sure thats how it happened because it did not break in front of my eyes. Good luck. And to the troll if a refurbished phone bothers you how do uou have sex with women other than virgins. That beat up ***** has got to bother u more than a previously used phone.
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In my statements, I never implied any similarities between women and material objects, YOU did! I place women on a much higher pedestal than that! I'd also like to add that I've never had a problem accepting a refurbished phone over a new "only" and "only" if I know for a fact that it'll be a greater gain for me to trade in my original unit which I know has only been used by me. You on the other hand allowed your phone to get borked. Next you come here and post photos which clearly shows the breakage was caused from some type of stress or tension applied wrongly, which you are responsible for, and you wanna shift blame and yell defect! You defected the phone by not being careful as you should've. But hey there's no reason to be mad. You got you a refurbished Note 3 which more than likely most of its mileage are from the previous owner's bathroom usage, but I guess we'll never exactly know that, but hey as long as it works, right lol? ?
Sent from my SM-N900T using Tapatalk
flexte said:
... Can someone else that did not have this problem confirm they did or did not remove the phone from a tight case on a regular basis? A store rep looked at mine and asked if i sat on the phone which I never have.
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I've not had this problem. I rarely take it out of the case. Pretty much the only time would be to do a battery pull which is seldom. Case was a slip on type which is fairly tight.
No breaks on any parts so far and I've had the phone since Oct. I don't use the Stylus often either though.
princeasi said:
In my statements, I never implied any similarities between women and material objects, YOU did! I place women on a much higher pedestal than that! I'd also like to add that I've never had a problem accepting a refurbished phone over a new "only" and "only" if I know for a fact that it'll be a greater gain for me to trade in my original unit which I know has only been used by me. You on the other hand allowed your phone to get borked. Next you come here and post photos which clearly shows the breakage was caused from some type of stress or tension applied wrongly, which you are responsible for, and you wanna shift blame and yell defect! You defected the phone by not being careful as you should've. But hey there's no reason to be mad. You got you a refurbished Note 3 which more than likely most of its mileage are from the previous owner's bathroom usage, but I guess we'll never exactly know that, but hey as long as it works, right lol? ?
Sent from my SM-N900T using Tapatalk
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Hey tough guy check your PM