I dropped my phone today for the first time which caused the screen to badly crack, it still runs good but obviously i'm not happy. i'm within the 30 day window for verizon, would this apply? Not sure what to do, help would be appreciated.
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I think that calling Verizon would get you the best answer. Hopefully, you got the phone with insurance.
Told the guy to add insurance and he didn't, his bad for not doing, my
bad for not checking. Considering adding insurance, dealing with a broken screen for 3 weeks or so, then filing a claim.
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There are places that replace screens on iphones, this one is very new, but should be available.
Email these people and see if they have it just not up on their site yet.
http://www.pdasmart.com/pda-phones-screen-center.htm
Also did you break the screen or the digitizer?
Was the phone in a case?
Did it have the screen protector?
This could be useful information for all of us.
Just the glass screen, lcd still perfect, no protector or case. Checking the website now, thank you all very much
EDIT: did not see anything on the site. Thinking of adding insurance tmrw, and getting a screen protector to cover glass so I don't risk cutting myself.
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Extended Warranty
Is there any possible excuse the warranty would cover regarding a broken screen? I can't think of anything that won't end up being my fault. If anyone good at legal garble could help I would greatly appreciate it. Thank you.
http://support.vzw.com/terms/products/extended_warranty.html
You can just tell them you dropped it. Make sure you get the total equipment protection. Being that the DI is so new you may get a new phone not a refirb. Without INS I still think you fall under the MFG warranty but it won't cover a dropped phone.
Added insurance, as a guideline, how long should I wait before filing a claim? Any ideas?
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It should say somewhere on the website. It is usually a 30 day waiting period to discourage people from doing what you are doing. From what I see, there is a 30 day wait and a $89 deductible.
Didn't see anything on the site, sadly my phone fell out of my pocket getting into a truck at work this morning, good thing I have insurance
Sent from my ADR6300 using Tapatalk
Here is the web site to file a claim...give it a go!
http://www.phoneclaim.com/verizon
I wanna see a picture of this cracked screen.. just curious.
UgXvibe said:
I wanna see a picture of this cracked screen.. just curious.
Click to expand...
Click to collapse
Added a few pictures...Just glad the phone works as is, except for the slowly moving red blob moving across my screen...not good haha. Thanks for everyones help!
Was gonna make a joke about having root(I don't), but it's probably still to soon. lol
Ouch, I think I would cry.. good luck to ya.
Ouch is right.
I emailed HTC asking about replacement screens and they have not got back to me.
I know they will be available, but I don't know when.
Thanks for the sympathy guys, tried to file insurance claim today, not surprisingly I have to wait due to backorder.
Got an email from the guy at
http://www.pdasmart.com/pda-phones-screen-center.htm he will be getting screens for the DI next week, hopefully that can help someone else.
EDIT: Thanks for the site Lino.
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when i dropped my incredible i contacted Asurion (i think that is the name of the company i had insurance on the phone with) and i got a new phone the next day and only had to pay a $50 deductible
when i dropped my incredible i contacted Asurion (i think that is the name of the company i had insurance on the phone with) and i got a new phone the next day and only had to pay a $50 deductible
Click to expand...
Click to collapse
Lucky you, I have to pay 90 for my deductible. Wonder why there is the difference
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tcberg2010 said:
Lucky you, I have to pay 90 for my deductible. Wonder why there is the difference
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Click to collapse
You better get a good case and screen protector this time sir!
You better get a good case and screen protector this time sir!
Click to expand...
Click to collapse
Oh trust me I will be. Getting a zagg screen protector, still looking around for cases.
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Related
well some girl hit my hand and made my phone fall and now i have lots of cracks on my screen.... how much will i be charged?
davidc23 said:
well some girl hit my hand and made my phone fall and now i have lots of cracks on my screen.... how much will i be charged?
Click to expand...
Click to collapse
Depends.
If you have the insurance, you have a $100 deductible.
If not, you probably have to buy yourself a new phone.
dom085 said:
Depends.
If you have the insurance, you have a $100 deductible.
If not, you probably have to buy yourself a new phone.
Click to expand...
Click to collapse
i have insurance... well im evoless forever now guys mom wont pay..... smh
Have your misses pay. Determine which screen you need, then look on ebay or elsewhere. I've read it's not that difficult to replace.
First of all, to buy the parts would be almost $100 anyway, so there's no point to investing the time to fix it yourself (except maybe to save a FEW bucks). Second of all, if you have the insurance, I'm pretty sure there's no deductible for replacing the screen. The $100 should be for a stolen/lost/water damaged phone, or basically anything that can't be fixed, in which case they simply replace it. The screen is replaceable, and thus should not have a deductible. At least that's the way my local Sprint store explained it. Go to a Sprint store and find out for yourself. You may be pleasantly surprised.
What parts are needed for screen replacement? The screen I found is only 45.
Also can you add insurance to your phone after it breaks as long as they don't know?
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davidc23 said:
well some girl hit my hand and made my phone fall and now i have lots of cracks on my screen.... how much will i be charged?
Click to expand...
Click to collapse
Was some girl your girlfriend cause if my girlfriend broke my Evo that's deffinatle the only way I would refer to her too
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method115 said:
What parts are needed for screen replacement? The screen I found is only 45.
Also can you add insurance to your phone after it breaks as long as they don't know?
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Click to expand...
Click to collapse
Technically yes, but they might find it funny that just got insurance and now have a claim. But they will honor it still.
teh roxxorz said:
Technically yes, but they might find it funny that just got insurance and now have a claim. But they will honor it still.
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Click to collapse
Are you sure about this I looked on Sprints site and they said you can get it within 30 days of purchasing your phone.
You have 30 days from the date you purchased the phone to apply for insurance. But FYI, if you dont have it now, dont add it then make a claim the next day. You need to wait at least a few weeks, or they will deny your claim.
sitlet said:
You have 30 days from the date you purchased the phone to apply for insurance. But FYI, if you dont have it now, dont add it then make a claim the next day. You need to wait at least a few weeks, or they will deny your claim.
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Click to collapse
That's the exactly point I was trying to make.
well there's a couple of things going on here
1) Yes, there is a $100 deductible if you have insurance. A couple of weeks ago it would've been fixed free of charge but, Sprint did a "revision" to the new TEP policy and they're no longer covered
2) It's about the same to fix the screen yourself and to have it replaced through insurance with deductible, give or take a couple of dollars.
3) You can add insurance after 30 days if you speak to a cool rep, and make the claim within days, again if you speak to a cool rep.
4) That sucks!!
So last night I dropped my launch day EVO and cracked it. Brought to independent store just now and they said they can't fix it. Told to go to corporate store or file insurance.
CS guy on phone with Sprint told me it wasn't physically possible to change screen...lying &*&^(*&.
I DO NOT WANT REFURB!! Just my screen fixed! Will the corporate store do this or will I get runaround again???
i took my phone to a corp store when it had white spots on the screen. in about 45 mins i had my phone back with a new screen and cover installed
Corp store will be the same unfortunately. Ill fix it if you're from south Texas
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Your not getting a run around. Sprint no longer fixes screens.
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Better watch out I hear the stores in texas will steal your sense, lol! J/k
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detcup4evr said:
Better watch out I hear the stores in texas will steal your sense, lol! J/k
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Click to expand...
Click to collapse
lol.....I remember that thread. Funny stuff.
OP: I'm looking at my cracked screen right now. I actually started a similar thread recently because I couldn't find the housing anywhere but found it minutes after I posted the thread. I bought this for $34 including Priority Mail:
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=220671323934&ssPageName=STRK:MEWNX:IT
I bought this for $25 shipped so I can replace this at the same time and have my phone looking new again:
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=190476872380&ssPageName=STRK:MEWNX:IT
And I plan on following this to do it myself:
http://www.youtube.com/watch?v=hwDysxiiYu8
It's costing me $40 less than my deductible with Asurion and I also don't want a refurb nor do I want to start over with my phone. The digitizer comes with peelable tape and the adhesive already on it, so no mission there. If you feel like this is something you can do, then here's something to think about.
aimbdd said:
Your not getting a run around. Sprint no longer fixes screens.
Click to expand...
Click to collapse
Yep. Broken screens can only be handled by Asurion, who doesnt fix phones, they replace them. If you dont want a different phone, then dont drop it.
sitlet said:
If you dont want a different phone, then dont drop it.
Click to expand...
Click to collapse
This is true...they won't do anything for me. I went to corporate store and they won't budge. I am really mad. Terrible (change in) policy for Sprint especially since I KNOW they were replacing screens not too long ago and I was told my screen could be replaced with TPE in the past. All of a sudden I can't.
I have apps in development/testing on my phone and I would really prefer not to have to switch phones. It seems so easy to just replace the freakin screen and that is what makes this so frustrating.
Thanks to the poster who posted the "do it yourself" route but I would prefer to not have to go through all that myself...I would prefer to spend that time developing apps and spending time with my family.
Instead it looks like I am going to have to pay $100 for a pos refurb that I will have to start all over on.
To the poster I am replying to...I have protected this thing from day one but accidents happen. Mine just happened 1 month too late apparently.
kixcastillo77 said:
Corp store will be the same unfortunately. Ill fix it if you're from south Texas
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Click to expand...
Click to collapse
Dangit...I was there last weekend. Thanks though!
rugedraw;12143532And I plan on following this to do it myself:
[url said:
http://www.youtube.com/watch?v=hwDysxiiYu8[/url]
It's costing me $40 less than my deductible with Asurion and I also don't want a refurb nor do I want to start over with my phone. The digitizer comes with peelable tape and the adhesive already on it, so no mission there. If you feel like this is something you can do, then here's something to think about.
Click to expand...
Click to collapse
You know I watched the video and looked at the components...I think I might try it. So it is for sure just the digitizer and not the lcd?
Contemplating my next move. Still pissed at Sprint though!!!!!!
The digitizer is not as easy as it looks which is why I took the route of installing the digitizer preinstalled to the LCD. FYI I bought it from gadget fix too
tgrgrd00 said:
You know I watched the video and looked at the components...I think I might try it. So it is for sure just the digitizer and not the lcd?
Contemplating my next move. Still pissed at Sprint though!!!!!!
Click to expand...
Click to collapse
Yup.....the LCD screen is a separate piece from the LCD. I'm going to try it. Worse case scenario, I can always claim the phone if I can't put humpty dumpty back together again. If you can deal with the screen as is for a bit, I plan on coming back here to post my results for everyone's reference.
iitreatedii said:
The digitizer is not as easy as it looks which is why I took the route of installing the digitizer preinstalled to the LCD. FYI I bought it from gadget fix too
Click to expand...
Click to collapse
Why do you say that? I'm diving head first into this as soon as the parts arrive, so if you know of any hardships that come with installing the digitizer, let me know. From the video, it seems pretty straight forward.
rugedraw said:
Why do you say that? I'm diving head first into this as soon as the parts arrive, so if you know of any hardships that come with installing the digitizer, let me know. From the video, it seems pretty straight forward.
Click to expand...
Click to collapse
Cool man. I am thinking of ordering the components and diving in too. I would also like to know what specifically is difficult about the digitizer also.
Keep us posted!
tgrgrd00 said:
Cool man. I am thinking of ordering the components and diving in too. I would also like to know what specifically is difficult about the digitizer also.
Keep us posted!
Click to expand...
Click to collapse
It is was very hard to get the screen to sit at the perfect height, it was to close to the LCD causing a water effect. also if you don't get it right the first time, the tape that is included, if you could call it that, is not reusable, since you already ought it for 35 or whatever you said theres no point in my advice now but for anyone in the future, find out what LCD you motherboard takes and save yourself a bunch if time and stress by just doing a LCD and digitizer together replacement. My two cents
You're pissed at Sprint because YOU broke YOUR screen? Hardly seems fair.
I posted this in another thread, I'll post it here too:
The $35 repair fee does cover exchanges or repairs without insurance. However, the policy was slightly modified as of Feb 1st. Any LCD/lens/digitizer with multiple cracks or a single crack longer than 1 inch is considered damaged beyond repair (DBR). An insurance claim would have to be filed. If the digitizer simply stops functioning, it can still be replaced under insurance or the $35 repair fee.
For those that would want to do the repair themselves, be warned. There are two different types of Evo screens. One made by Sharp and one made by AUO. They are not interchangeable.
Click to expand...
Click to collapse
The policy changed due to abuse. Customers were coming in for 3 and 4 screen replacements because they kept butterfingering their phones. It got so bad that Evo screens were backordered throughout the entire company at one point a few months ago.
Sunsparc said:
You're pissed at Sprint because YOU broke YOUR screen? Hardly seems fair.
Click to expand...
Click to collapse
No, what hardly seems fair is that when I got the TPE replacing the screen was INCLUDED IN THE AGREEMENT. On top of that people with the same plan same insurance same everything had their screen replaced FOR FREE just last month. But for some reason I have to submit a $100 claim and recieve a refurb. That is why I am pissed at Sprint not because I broke my phone. I admit it is my fault that I broke the screen but Sprint changed the rules in the middle of the game and Sprint is treating me different than other customers who pay and have the exact situation that I do. NOW THAT HARDLY SEEMS FAIR.
I would be willing to pay extra on top of the insurance and everything else I pay for to have the screen replaced but it is no longer possible to have the screen replaced NO MATTER WHAT.
iitreatedii said:
It is was very hard to get the screen to sit at the perfect height, it was to close to the LCD causing a water effect. also if you don't get it right the first time, the tape that is included, if you could call it that, is not reusable, since you already ought it for 35 or whatever you said theres no point in my advice now but for anyone in the future, find out what LCD you motherboard takes and save yourself a bunch if time and stress by just doing a LCD and digitizer together replacement. My two cents
Click to expand...
Click to collapse
Thanks for the info.....I'll keep this in mind. If it doesn't come out right, I can always call Asurion for a replacement and still recuperate the money I spent.
tgrgrd00 said:
I would be willing to pay extra on top of the insurance and everything else I pay for to have the screen replaced but it is no longer possible to have the screen replaced NO MATTER WHAT.
Click to expand...
Click to collapse
I agree with this. I told them I would bring the parts in myself and they could charge me for labor and they said they were "not allowed" to touch my phone because it had physical damage......even if I wanted to pay for it.
So after work last night we all got together to drink some beers and talk I took out phone to call the wife and phone slipped out my hand tried to grab it in the air and just added more force for impact now my GS2 looks like this :crying:
Now i need some help or the best place to replace screen maybe even looking to change it to a different color I am in California
And I don't drink
Dam
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It pains me to see that. Sorry man.
Sent from my SGH-T989 using xda app-developers app
Sadly i've noticed from my old vibrant that the gorilla glass is not what's it's made out to be... When you take your phone apart you'll see.. If you bend the glass it breaks with ease, and if you put pressure in one small area it's done for. I swear plexiglass is stronger than the ****.
check Amazon man. it cost about 50 bucks for the whole housing u can even find it in white
gypsy214 said:
check Amazon man. it cost about 50 bucks for the whole housing u can even find it in white
Click to expand...
Click to collapse
EBay revealed a new screen to cost up around 180 bucks. I say buy a new phone.
Sent from my SAMSUNG-SGH-T989 using Tapatalk 2
I was afraid that this would happen to my phone so I bought a Ballistics case for it (since Otterbox decided NOT to make a grossly over-priced case for the T989). Anyway, I'm sorry this happened to you
I would scour ebay for parts or see if someone is selling a defunct t989 you could buy and scavenge the parts. You shouldn't have to pay more than $200 including shipping.
obsoletepower said:
I was afraid that this would happen to my phone so I bought a Ballistics case for it (since Otterbox decided NOT to make a grossly over-priced case for the T989). Anyway, I'm sorry this happened to you
I would scour ebay for parts or see if someone is selling a defunct t989 you could buy and scavenge the parts. You shouldn't have to pay more than $200 including shipping.
Click to expand...
Click to collapse
That's the price of a new phone...
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elesbb said:
That's the price of a new phone...
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Click to expand...
Click to collapse
Not if he has to pay full price....this is why I get insurance....took me washing my phone 4 years ago and I have had insurance on every phone I have had sense.....
beezie916 said:
Not if he has to pay full price....this is why I get insurance....took me washing my phone 4 years ago and I have had insurance on every phone I have had sense.....
Click to expand...
Click to collapse
I use to have insurance. But after paying ten bucks a month for 22 months, plus the 100 deductible, that's outrageous for a refurbished device. They go for 200 on Craigslist in my area. Insurance is a rip off.. in my experience
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Well 9 times out of 10 when I have had to use the insurance....I have gotten a new phone and the few refurbished ones I got were all defective so then I called up and got a brand new one the next day....I will say not finding much in the way of G2s for less than 200 around here much yet....I got one for 180 but I got lucky
beezie916 said:
Well 9 times out of 10 when I have had to use the insurance....I have gotten a new phone and the few refurbished ones I got were all defective so then I called up and got a brand new one the next day....I will say not finding much in the way of G2s for less than 200 around here much yet....I got one for 180 but I got lucky
Click to expand...
Click to collapse
Ha I had a very poor experience with asurion.. every time I got a device it was defective, I ended up taking two apart and melding it into one functional device. Glad your experience was better!
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beezie916 said:
Well 9 times out of 10 when I have had to use the insurance....I have gotten a new phone and the few refurbished ones I got were all defective so then I called up and got a brand new one the next day....I will say not finding much in the way of G2s for less than 200 around here much yet....I got one for 180 but I got lucky
Click to expand...
Click to collapse
Wait, you've used insurance 10 times? And 9 of them were new? You def need it.
Sent from my SAMSUNG-SGH-T989 using xda premium
Dmkjr said:
Wait, you've used insurance 10 times? And 9 of them were new? You def need it.
Sent from my SAMSUNG-SGH-T989 using xda premium
Click to expand...
Click to collapse
He said 9/10...
It could have been more that 10 times lol
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That sucks, but please tell us more about the stick figure holding a knife in your picture...
elesbb said:
I use to have insurance. But after paying ten bucks a month for 22 months, plus the 100 deductible, that's outrageous for a refurbished device. They go for 200 on Craigslist in my area. Insurance is a rip off.. in my experience
Sent from my SAMSUNG-SGH-T989 using Tapatalk 2
Click to expand...
Click to collapse
Not really because you get warranty for life you can have as many exchange as you want even when you brick your phone plus it works for any phone that is or was used to your sim card so I think paying my end 5 bucks is well worth it.
And by the way you are right, if i ever crack my screen I prefer to get a new one. people the repair cell phone screens never leave as it used to be. you can tell a lot that the screen been replaced
---------- Post added at 07:43 PM ---------- Previous post was at 07:17 PM ----------
Dmkjr said:
Wait, you've used insurance 10 times? And 9 of them were new? You def need it.
Sent from my SAMSUNG-SGH-T989 using xda premium
Click to expand...
Click to collapse
Hahaha the only phone I got from a warranty exchange that was new from tmobile was when my sensation got a power button defect and tmobile gave me the amaze brand new in box as a warranty exchange. then a few days later i guess they figure about the glitch because the amaze was not long since it came out and took it off from their system as a alternative phone lol.
but guess what I'm kinda tik off from tmobile is that I called to change a plan for my sons phone and the rep could hear an echo so we ketp talking and she said that if I wanted a warranty exchange, my answer was there is no point on getting the same phone that my have the screen bleed or else cause of samsung defect and she had the guts to gave me these alternative phone that I was like omg I better stick to what i have.
1. HTC AMAZE 4G I already had it sold it for the sensation
2. Sidekick 4g
3. Nokia Lumia.
4. Samsung Galaxy S 4G.
5. HTC HD2
Phones that are not even compatible to the S2
Warranty exchange and insurance claim is different. You can exchange as many times as you like but you can only claim insurance twice in 365 days.
Sent from my SGH-T989 using xda app-developers app
The other difference with an insurance claim is you have to pay a deductable of about 130 per claim when you have the TMOBILE US insurance. I had the insurance on my last phone the HD2 and never used it. Have it on the SG2 as well. Have no idea what you get when you have to file a claim, lesser phone if the phone is discontinued or refurbished?
I had coverage on other phones with SquareTrade and their servce was great. Bought a used phone off eBay, put on the coverage. If something happens, they basically refund the cost for up to two years. Not considering the insurance is dirt cheap compared to the TMobile monthly cost.
free2saute said:
So after work last night we all got together to drink some beers and talk I took out phone to call the wife and phone slipped out my hand tried to grab it in the air and just added more force for impact now my GS2 looks like this :crying:
Now i need some help or the best place to replace screen maybe even looking to change it to a different color I am in California
And I don't drink
Click to expand...
Click to collapse
Ouch! Well, if this will make it feel better, I've had worse:
Phone + Pavement + Bus # 85 = I'll leave the state of the phone to your imagination. I will, however, say that the SIM card inside was also dead.
And if that didn't make you feel better, I hope it at least made you laugh (I can tell you I wasn't laughing when I saw the result of this combo). That was expen$ive.
Ok, here's the deal: the glass on your phone is just that: glass. What makes it strong is that it's laminated: several layers of glass at tension against each other. You compromise one layer, the entire piece of glass is garbage, it cracks in a spiderweb pattern like what you see. So your glass is a goner.
What about the digitizer under it? Test it very carefully: touch everywhere on your screen and test if the phone will detect it. If not, your digitizer is gone too, you do need that $180 screen assembly. What about the LCD? Any dead pixels / lines / areas?
HOWEVER
If the LCD and the digitizer still work, there is some hope yet: your glass is broken, but your phone still works! What you need to do now is find a way to glue it together again. It will never be like new. It will never be strong again, and your phone will probably die a nasty screen death within a year or so, but that's a year you don't have to buy another phone. I think Walmart has some service to repair broken glass (at least here it does). If the digitizer works, that is. IF it works. And IF your LCD is not damaged. And IF that service is what it claims to be.
Don't expect miracles, your best case scenario is a phone with visual artifacts from the broken glass.
Damn ...
Heard they were now selling our phone for $299 brand new. Not sure how much truth there is to that since I'm in Canada but worth looking into.
Sent from my SAMSUNG-SGH-T989 using Tapatalk 2
Well my screen is cracked and I definitely don't have the skills or patience to try and fix it myself. Anyone have any experience with getting repairs done through Samsung Canada (absolute repair) or any suggestions on getting it fixed? I would love to hear what you went through to get yours repaired of this happened to you... I am not looking forward to going back to my old iPhone while I wait for the screen to get fixed!
Sent from my SGH-I747M using xda premium
Nobody has any experiences to share?!?!?
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5265644e65636b said:
Nobody has any experiences to share?!?!?
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Click to expand...
Click to collapse
I feel your pain, I dropped my phone about a week after i got it and the screen had a big nasty crack on it, i pretty much went around to all the phone repair shops in mississauga, and to pacific mall too, and everyone said it would cost around $300 to fix the thing cause the digitizer and the screen need to be replaced at the same time. And they told me to wait a couple of months to see if the prices go down, keep in mind that fixing the screen on the SII would cost about $250 now so I wasnt hopeful to the prices changing by much.
The good thing in my case is that I was able to get an insurance plan from ensquared since the phone was less that a month old so i was able to get it replaced through them. cost me $170 to get a brand new phone (70$ registration and 95$ deductable).
Also depending on how long ago you got the phone, and if you bought it with your credit card, most if not all credit card companies offer automatic insurance on anything you buy for 30 days so check with them as they might be able to help you.
depending on the crack, i would say just live with it for now. Or if you are willing, there are lots of threads and youtube videos that shows you how to replace the screen yourself, the proccess is simple just takes attention and time.
good luck
There was a thread in the general section about spliting the digitzier from the glass and saving a lot of money but if that doesn't work there is a place in London, Ontario called "Cellular Magician" I recommend them if you live nearby.
Awesome, thanks for the feedback!
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5265644e65636b said:
Awesome, thanks for the feedback!
Sent from my SGH-I747M using xda premium
Click to expand...
Click to collapse
Don't say thanks press thanks!:good:
5265644e65636b said:
Well my screen is cracked and I definitely don't have the skills or patience to try and fix it myself. Anyone have any experience with getting repairs done through Samsung Canada (absolute repair) or any suggestions on getting it fixed? I would love to hear what you went through to get yours repaired of this happened to you... I am not looking forward to going back to my old iPhone while I wait for the screen to get fixed!
Sent from my SGH-I747M using xda premium
Click to expand...
Click to collapse
Its not a difficult repair. All you need to do is buy some LCD assemvly for your model on Ebay and fix it. Its straigh forward not complicated at all.
Broken Screen Phone Repair
so i was wondering if i should exchange my note 2 for another note 2. today i saw on my screen a small scratch that you could only see when the screen is off. its nothing bad but considering i just got the phone less than 2 weeks ago its bothering my like crazy. i did not drop it and i think i got it when taking the phone in and out of my pocket. i ordered a screen protector last week but because of sandy (i live in nyc) most of my packages were delayed. so my question is should i return it to tmobile for a new one. i have up to nov 9 to return since thats the 14 day policy and i could just make up some bs about the bluetooth or wifi not working properly. (please i dont want a lecture about the moral issues of this but considering the price i paid and how new it is im sure most of you would second guess and consider this option)
If they notice it they won't take it more than likely
JFizDaWiz said:
If they notice it they won't take it more than likely
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thats the thing. you will only see if when the screen is off and at a certain angle. lol. its a very light scratch but i know its there and i cant help but keep looking at it and trying to "buff" it out. lol. i know im being anal about it but i hate scratches especially when i just got the phone.
the tmobile store in a mall in NYC said $50 restocking fee when i wanted to exchange my white note 2 for a titanium note 2
You aren't being anal. I would feel and be the same way.. I thought our phone had Gorilla Glass?.. My last phone the T-Mobile SGS4G had Gorilla Glass. I NEVER used a screen protector (love the feel/slide of the glass) and it didn't get the slightest scratch on the screen. I had that phone for over 2 years.. I would expect the same from this phone if it has Gorilla Glass.. Just saying
i would recommend that you instead of taking it to a store, call 611 and tell them that the speaker or w.e is not working. they will replace it with a new unit free of charge.
Good luck with that. My GNote2 showed up with a defective power button and I've been through four days of being on hold, different stories, denials, excuses and general corporate BS in an effort to get a replacement. I finally got another on the way (supposedly) but it was not easy and I hate to think how many hours I put into the effort.
OwenW71 said:
Good luck with that. My GNote2 showed up with a defective power button and I've been through four days of being on hold, different stories, denials, excuses and general corporate BS in an effort to get a replacement. I finally got another on the way (supposedly) but it was not easy and I hate to think how many hours I put into the effort.
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That's jacked up tmobile wouldn't take care of a defective phone they sent you. Poor CS! I hope you get a good one this time!
Sent from my SGH-T889 using xda premium
OwenW71 said:
Good luck with that. My GNote2 showed up with a defective power button and I've been through four days of being on hold, different stories, denials, excuses and general corporate BS in an effort to get a replacement. I finally got another on the way (supposedly) but it was not easy and I hate to think how many hours I put into the effort.
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Really? Hmm.. Not sure what to do now.. Lol. I mean it's not worth the hassle if I have to jump through that many hoops for a new phone.. Ughhh I just got my screen protector too.. You think it would be worth the hassle to try for a really light/fine/superficial scratch?
Sent from my SGH-T889 using Tapatalk 2
bapurado said:
Really? Hmm.. Not sure what to do now.. Lol. I mean it's not worth the hassle if I have to jump through that many hoops for a new phone.. Ughhh I just got my screen protector too.. You think it would be worth the hassle to try for a really light/fine/superficial scratch?
Sent from my SGH-T889 using Tapatalk 2
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Dude dont waste your time! Keep the phone you have! Tmobile will not replace a new one just bc your phone has a light scratch!!
Sent from my SGH-T889 using xda premium
I am waiting for the "I dont use screen protectors because the screens dont scratch" crowd to respond.
That being said, I doubt the screen was scratched when you got it. Not exactly sure why you would feel ok exchanging it for something you did, even if it was an accident.
Sent from my SGH-T889 using xda premium
My girl put a scratch on my phone by accident ... was very light but i couldnt deal with it.
Odin flashed a kernel and radio for another phone on my N2 and it wouldnt boot... took it to tmo (within the 14/30day period) got a brand new phone....Im keeping the plastic on it till my screen protector and case come this time