Cracked my gs3 for att but i have warranty with square trade under a receipt for a tmobile gs3. Can i still file a claim?
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So i got this used EVO for free (too bad it had 2.3 installed) so i switched over from the intercept. Theres nothing big thats wrong with it but a couple of scratches. Question is if its possible to get sprint to give me a new evo? i have insurance and all but i just really dont know how all this works.
Insurance is NOT a free upgrade program. Scratches are NOT a reason to get it exchanged. And even if there was damage to the phone, you would call Asurion, not sprint, as sprint doesnt handle insurance claims. And don't even think of purposely damaging the phone just to get a replacement, thats insurance fraud, and is very illegal.
Replacements through Asurion come with a $100 deductible, and you will get a refurb EVO.
SteelH said:
Replacements through Asurion come with a $100 deductible, and you will get a refurb EVO.
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ohh ok thanks
im using a gsm galaxy nexus i previously had asurion insurance on my line... if i start using a galaxy nexus am i covered? lost damaged or stolen? the tmobile rep said i am... but im not too sure? anyone know? thanks
No, because it's imported from Europe. I'm pretty sure ensquared is the only insurance that will cover this phone.
Hello, if I purchase the s4 in full from T-Mobile, will it still qualify for insurance after I cancel the postpaid plan? I want to use it on T-Mobile $30 prepaid plan and still have the insurance for unforseen damages. The insurance is called Premium handset protection not the warranty.
They Replaced my S3 having a prepaid plan ...
Just wanted to share my experience in case anyone else has to file an insurance claim for their 32gb t999. While camping over the 4th I lost my s3. Upon returning home I initiated a claim through Asurion only to find out they can't replace my 32gb model. My choices were a 16gb version or a Nexus 4. I was not going to take a downgrade so I called Asurion and was told there was nothing they could do I even tried speaking to a supervisor and got nowhere. So I called t-mobile told them I was upset with Asurion not offering a comparable replacement, the rep was totally in agreement with me and got Asurion on the line. They offered me the full retail value of the phone! I was stoked so I told the t-mobile rep that would satisfy me. The t-mobile rep hung up and the Asurion rep then told me that the check would take 2 weeks to arrive! I could not go without a phone for 2 weeks and I definitely didn't have 580 bucks to front while waiting on the check. Called t-mobile back told them I was still not satisfied they then agreed to credit my account the insurance deductible if I took the 16gb model. Losing my phone turned out to not cost me a cent just 16gb of storage which I'll miss but not worth 150 bucks.
So sell the S3 16GB and use the 580 to buy an S4? Profit!
I've been a T-Mobile customer for 9 years and enjoy trading phones, recently I traded to an S4, my S4 was traded from my brother who bought the phone from a T-Mobile corporate store 3 months prior and the store manager to me it was told it is perfectly OK to trade phones. About a month ago the S4 charging port stopped working and I was given a warranty replacement by customer care with no hassles. Well today I was contacted by T-Mobile executive responce team saying it was against T-Mobile policy to trade phones and is not allowed and that they never received my S4 with the broken charging port even thought I got the text saying it was received. I was called a lier and that I was manipulating there warranty. She said that I never sent the phone. 5 minutes later she verified T-Mobile received the phone. Now T-Mobile said I cannot trade phones or file any warranty claims because I manipulated the warranty...can they do this??? Help
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I think they meant trading phones and then claiming warranties on them? There's nothing wrong with trading phones
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I don't see how you can keep a warranty when you trade phones with somebody outside of your plan.
Within the plan they shouldn't hassle you.
Outside the plan?? well who's to say the previous owner purchased the insurance/warranty?
I work retail. Automotive at Firestone. If you sell your car to someone else we can't repair the work we did to YOUR car for free. Unless it's family.
It just makes sense to warranty what YOU purchased. Not anyone else. Granted trading phones of equal value doesn't really look like it'd make a difference but they don't know that.
This is why 99% of the retail stores ask for the original receipt and your drivers license. The ID and the card/receipt should match up. It is labeled on every receipt.
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I think what happened was you traded your phone, then used your warranty to cover a phone you did not pay for. Thats the way they are looking at it.They see it as you took another device, then used the warranty that originally came with your device to get the traded device replaced.
What would have been easier was to have your brother file the warranty claim then he would be getting warranty on a device he originally paid for, then give the new device back to you.
As stated above, when the device leaves the original plan it was purchased under, the warranty is now void. This is why i don't buy new phones off craigslist of ebay.
elesbb said:
I think what happened was you traded your phone, then used your warranty to cover a phone you did not pay for. Thats the way they are looking at it.They see it as you took another device, then used the warranty that originally came with your device to get the traded device replaced.
What would have been easier was to have your brother file the warranty claim then he would be getting warranty on a device he originally paid for, then give the new device back to you.
As stated above, when the device leaves the original plan it was purchased under, the warranty is now void. This is why i don't buy new phones off craigslist of ebay.
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+1
You can't buy a hammer drill at a pawn shop and get it replaced by factory. Warranties are on a original purchaser basis only.
If they weren't I'd be buying broken Craigslist phones all day for 100 and having them replaced and making 150 more than I paid for it when reselling.
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