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I accidentally dropped my phone on concrete floor and shattered the screen My claim has been approved yesterday morning, but hasn't shipped yet. I'm wondering if anyone here knows how long am I gonna have to wait to get my replacement? They said up to five days, but I just figured i would ask people here who have already gotten their phones replaced.
They were extremely fast when I had to make a claim. Unfortunately that was the only thing they did good, I got stuck with the phone they sent me even though it was garbage and had a busted speaker.
I have best buy's warranty now since there is no deductible and you can make more than one claim, I havent had to use it though so I dont know if they are easy to work with.
xHausx said:
They were extremely fast when I had to make a claim. Unfortunately that was the only thing they did good, I got stuck with the phone they sent me even though it was garbage and had a busted speaker.
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When was that, exactly? Also, you should call them up and demand a new phone. That's unacceptable and they will replace your phone, no questions asked.
wait a minute even after paying deductible u still get a used or a refurbished EVO?
zeuzinn said:
When was that, exactly? Also, you should call them up and demand a new phone. That's unacceptable and they will replace your phone, no questions asked.
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It was around December last year, it was for my old HTC Touch. I had just quit smoking at the time and had to leave the sprint store before I got arrested, I was seriously about to back hand the girl who told me "it wasnt that bad."
I have been compensated by sprint in other ways so I havent left them yet but I just noticed on my new bill they are charging me fees and taxes for Arizona + the state I actually live in. And I have never lived in or even been anywhere near Arizona. So yeah, they are trying my patients.
I've had the same phone number for almost ten years now, great way to treat your loyal customers huh
GHOST99K said:
wait a minute even after paying deductible u still get a used or a refurbished EVO?
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part of your contract.
asurion is a major insurance provider, almost every carrier. and you are supplied with refurbished replacements as necessary.
Just made a claim for my EVO yesterday. It seems to me that they're too new to be replaced by refurbished models. A couple friends who work at separate Sprint stores seem to think the same thing, but have yet to see any EVO's replaced yet. We will see and I will update when it comes in.
I made a claim Saturday, and it arrived yesterday (Wednesday). Once it was processed, it was overnighted....and get this.....BRAND NEW!
I made a claim on Tuesday (7/27), it was approved on 7/28 & the CC information was taken then as well. I have no idea when my replacement will come but I will also update when I get it.
My current shattered evo still works & I am trying to consider the cracks in the screen a live wallpaper, but thats not really working.
despite what the best buy sales reps might tell you, their insurance gives out refurbs as well. personally i really like refurbs, since your less likely to have problems since the item has now been double/triple checked. my experience with refurbs has been excellent, YMMV. best buy salesman told me sprint insurance deduct is 150 (lie) and you can only make 1 claim a year (lie) and best buy gives you a new phone, not refurb (lie again). i actually have both insurances on my account right now, not sure why. if i break it maybe i can get 2 new (refurb) phones
Journeyjeans said:
I made a claim Saturday, and it arrived yesterday (Wednesday). Once it was processed, it was overnighted....and get this.....BRAND NEW!
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how would you even know if it was brand new or a refurb? refurbs look new.
xHausx said:
So yeah, they are trying my patients.
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you're a doctor?
OneStepAhead said:
despite what the best buy sales reps might tell you, their insurance gives out refurbs as well. personally i really like refurbs, since your less likely to have problems since the item has now been double/triple checked. my experience with refurbs has been excellent, YMMV. best buy salesman told me sprint insurance deduct is 150 (lie) and you can only make 1 claim a year (lie) and best buy gives you a new phone, not refurb (lie again). i actually have both insurances on my account right now, not sure why. if i break it maybe i can get 2 new (refurb) phones
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Why would you want to pay for both insurances?
I learned the hard way about BB insurance - Dork Squad protection only covers manufacturer defects, normal wear & tear, and does NOT cover lost, stolen, physical or water-damaged phones. Nor do they repair your phone on-site in their store (unlike some Sprint stores) - rather, they send it out to a repair center to get it fixed, with a $150 deposit for a p.o.s. loaner phone while it's out for repair, and they will ONLY replace it with a new phone if they deem your phone unrepairable at the repair center. Funnily enough, it took the dork at the Dork Squad counter longer to fill out a repair claim form than it ever did for me to fill out a claim online at Asurion.
Considering BB charges $10/mo for their insurance (which is already covered by Sprint, or whatever phone company, as well as the manufacturer) and a $150 loaner deposit, whereas Asurion charges $7/mo with a $100 deductible for a refurbed phone (although I think Evo's are new, since my replacement was hehe), I wouldn't waste my money on BB's insurance again. I'm still fighting with them to replace a laptop they've fixed 3 times within a year under their dork protection's 'lemon' clause, and they continue to insist my screen was replaced 3 times for different reasons each time...but that's another story lol.
oh, and the ETA for my replacement Evo was about 5 days (claimed on a Friday night, got it on a Wednesday).
OneStepAhead said:
how would you even know if it was brand new or a refurb? refurbs look new.
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The phone is coded as such. ##786# will tell you refurb status and date. If its new it will say " <Not Available> " under both of those.
SteelH said:
The phone is coded as such. ##786# will tell you refurb status and date. If its new it will say " <Not Available> " under both of those.
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Thanks. I thought my replacement was refurb as the store manager was claiming as such. I had to file a Sprint warranty repair since my USB port snapped off the board from normal use.
Loving my replacement. No light leakage + Epson + 003
If you have recently received a replacement EVO, did you get a NEW or Refurb'ed phone?
Did they send you one or did you get it at a Service Center?
TIA
Sprint replaced my Evo back in August with a refurb through advance exchange. However, refurb was just as shiny and nice as a new one. I do not have a Sprint corporate store anywhere near me so all of this was done in the 3rd party repair center who then pushed me off to customer service and then it took 4 days of argueing to get them to replace my phone. The screen was falling off it.
I filed a claim through Asurion and they sent me a brand new phone next day.
Thanks for the replies, keep them coming.
I want to know what Sprint is handing out as replacements for defective phones.
So far what I've seen is if you get a replacement at a store you get a refurb'ed phone. According to Sprint a refurb has a new outer case and the guts have been repaired.
I've had problems with all the EVO's Sprint has sent me when I am Roaming (we have a second home in the mountains), in that the phone gets 5 or 6 bars of antenna strength, but it won't make calls or get data service. Looks as if it is trying to connect to a tower that is not provisioned for Sprint use. My Blackberry and my wife's Hero only show 1 bar of antenna strength, and they both get phone and data services. I hate having a premium data service that doesn't work, Sprint says they will replace the phone again, I just don't want a refurb'ed phone, dunno why, I just don't. And I don't think a new phone would be any better.
ive gone through warranty hell with Sprint and am on my 3rd replacement in 3 weeks. All have been refurbs, however they said if I have problems with this one they will replace it with a new one.
However I had to discuss this with the manager.
Due to the popularity of the Evo, I doubt getting a "New In Box" replacement from Sprint will ever happen. If you are willing to shell out $100 and you have the phone replacement insurance, you can file a claim through Asurion and you will get a New In Box replacement within a couple days. I have had to do it twice now (yes I am clumsy and my kids don't help my cause ) and both times I got a brand new phone within 2 business days of filing a claim.
They will give you Refurbished Phones, ive gone thru 3 different Refurbished before they gave me a BRAND NEW ONE
First Refurb - Bad Antenna
Second Refurb - Bad Volume Keys
Third Refurb - Wouldn't Charge
4th Phone brand New - WORKS PERFECT
I just got a replacement but its so nice and shiny i don't care, everything works thats all i care about.
I got my replacement a day after I filed the claim, it was a refurb, but badly refurbished. Looked like glue had leaked out the side, volume button felt funny, so I called assurion or whatever it is, and they over nighted me a brand new EVO. Unexpectedly it was they're suggestion I didn't even have the chance to yell at them to send me a NEW one. Pretty impressed.
Now I see you are talking about getting one from a sprint store, I had to do that when my charging port went bad, that was a refurb, but looked and acted as brand new. Sorry for the confusion.
I
was issued a Refurb in great condition
I got a new one through the service center after waiting 3 days for it to come in.
Had a dead pixel after 20 days. They replaced with a brand new Evo, no questions asked. The store manager said they are replacing with new units, not refurbs, as of 2 weeks ago.
I'm a bit confused by what i am reading here. Does everyone get charged $100 regardless if you get a refurb or new unit if you are paying the $7 for the insurance? It sounds like some of you got new units without having to pay a deductible.
I'm not sure it would be worth it for me to keep paying for the insurance if there is a $100 deductible. I can pick up a used phone for around $350 on ebay now. Assuming the price drops in a few months, maybe i'll be able to get one for $250. Not sure it's worth paying $7 a month plus $100 to get a used phone. After a year, it would have cost me $184 which is not bad but after 2 years it'll be $268 which definitely doesn't seem worth it at that point. not to mention I've already been paying the insurance fee for the last 2 years or so and never needed to make use of it.
Some are filing an insurance claim = $100 deductible. I'm asking about what you get under a warranty claim. No charge for that.
Jim M said:
Some are filing an insurance claim = $100 deductible. I'm asking about what you get under a warranty claim. No charge for that.
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oh - ok - my mistake, sorry about that. i thought this was all about the insurance.
How long is the warranty anyhow?
merkk said:
oh - ok - my mistake, sorry about that. i thought this was all about the insurance.
How long is the warranty anyhow?
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1 year from HTC. But Sprint will replace the phone for most hardware problems.
Jim M said:
1 year from HTC. But Sprint will replace the phone for most hardware problems.
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Hmm, maybe i'll cancel the insurance then just for the next year. I guess i'll have to contact htc though since i bought the phone used off ebay so i'm not sure how that effects the warranty.
thanks
merkk said:
Hmm, maybe i'll cancel the insurance then just for the next year. I guess i'll have to contact htc though since i bought the phone used off ebay so i'm not sure how that effects the warranty.
thanks
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I'd say keep the insurance, it covers normal use, loss and damage.
Do not drop your insurance on a phone you bought off Ebay,......NEVER..having it is what saved me. I did not have to pay 100 though.
00_MACKIE_00 said:
Do not drop your insurance on a phone you bought off Ebay,......NEVER..having it is what saved me. I did not have to pay 100 though.
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Well the phone is pretty much in perfect working order. There's one small defect on the top corner of the phone (which the seller mentioned) that doesn't seem to have any impact on the functions of the phone.
If there were no deductible, i'd keep the insurance. but a $100 deductible doesn't really seem worth it. What I've already paid over the last 2-3 years plus the $100 deductible is more then what it would cost me to buy a new phone. And that'a assuming i'd even get a new phone and not a refurbished one. I didn't realize there was a $100 deductible until someone mentioned it earlier in this thread. Which is my own fault for not reading the fine print.
So here is my issue. About 3 months ago i cracked my screen on the epic. I imediatly thought i would have to pay 100 dollars and use the insurance i pay for. So i decided i would live with it. About a month ago on XDA i saw that someone got there screen replaced and it could cost me either 35 dollars or nothing. I called sprint that day and found out they were right. Yesterday i went to the sprint store and asked them to repair it only to find out it will cost me $100 dollars because they changed there policy.
Is there anyway i can get sprint to honor what they said over the phone?-The guy at the normal sprint repair said i would have to go to a corporate repair store and MAYBE they would... I called sprint(not the coprorate store) and they said that it would be insurance fraud for them to do anything.
While i was at the first sprint repair store the guy said if i could find my own lcd that he could swap em out for me free of charge. So as plan b i would like to know where the cheapest lcd i can find is? Also where people would sell a bricked epic for parts...
thanks in advance
Its prob too late, but Sprint wanted to charge me $120 to replace the trackball on my BlackBerry.
I went in to another location and I talked to a guy, prob about 20. I could have done it myself for $20, but I had just started getting around after back surgery and a knee scope and didn't feel like F'n with it. He said that's what it will cost if you don't have insurance. I didn't. He said, "you must have insurance ?"."let me check..... oh that's funny they didn't take out your $7 for insurance this month", "do you have the $7 dollars today, because we can have your phone fixed & back to you in 20min, for only $15". Pretty damn cool.
You might be able to get insurance if you haven't paid your next months payment. Then tell them you had called a month earlier and asked for ins to be put on your acct and to get quotes for or change your acct. If you're anything like my wife(unless you're a guy and don't have a vagina), call and ***** them out for not fixing your acct for you and how you had to pay $100. Then keep asking for a supervisor or get someone who will fix it for you to shut you up and keep you as a customer. Don't forget to ***** about the extra $10 for 4g that you can't get or is just ****ty when you do. It might work.
Damn that was a novel. No more replies anymore after I've taken my pain pills. Let me shut up and melt back into the couch w/my hand in my pants, Al Bundy style" ahhhh....
Sent from my SPH-D700 using XDA Premium App
insurance
the worst part is i already do i have insurance. I have had it since i got the phone and htey still want me to pay 100 dollars
Tell them you lost it, pay the $100 for a whole different phone then sell the broken one for parts and recoup some of your money.
thought about that
I thought i abought that but then i realized how much can i make from a bad esn epic with a cracked screen?
Well, bad esn epic's are selling for ~$300 so I wouldn't consider ~$100 ridiculous considering a new screen can be purchased for $90
063_XOBX said:
Well, bad esn epic's are selling for ~$300 so I wouldn't consider ~$100 ridiculous considering a new screen can be purchased for $90
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holy f*** where?
Also the 100 by itself isn't ridiculous. What is ridiculous is sprint clearly told me that it would be no more then 35 dollars and now they say 100... i don't like false advertisers.
Take a look at eBay and search bad esn epic, its still good for metro pcs and rapes anything they have while being cheaper by around $50, also I meant you could sell it for $100 without being even a tad bit ridiculous
thanks for the advice.
063_XOBX said:
Take a look at eBay and search bad esn epic, its still good for metro pcs and rapes anything they have while being cheaper by around $50, also I meant you could sell it for $100 without being even a tad bit ridiculous
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What good is an epic with a bad esn? Can you clean it to make it so you can active it?
Sent from my SPH-D700 using XDA App
I had a cracked screen and paid $100 for a refurb a couple days ago. What happened is they stopped replacing the screens prolly way to much money.
Epic 4g
If you can find a store that has a smart technician that harvests parts from other epics, u may be in luck. i myself being a tech, harvest as many epic screens as possible and when cases like yours come in, i can be ready to either say "with insurance its free" or "without insurance its $35" (which by the way is the new Sprint ASC policy...). OORRR you can be like every other customer and just pay the crazy $100 insurance fee (as long as you have TEP )
If you have insurance, use it. File a lost/stolen phone claim, get a new replacement phone, sell bad esn phone to a happy boost mobile customer for $200. Happy you, sprint, and boost mobile customer.
I just bought a new screen for $104 shipped to replace the screen on my wife's epic since hers had a bad back button right out of the box and we are ob boost so no taking the phone back.
And yes bad esn epics are worth a lot because it only takes about 20 minutes to flash one to boost which is still sprint and half the price.
Sent from my Epic 4G on boost mobile
I have tep and an annoying sc4ratch on my screen but its definitely not worth $100 or even $35 to fix sine its only noticeale if I look for it, so would I be able to take it to a sprint store and they'll fix it for free?
Like I said, its not really in need of fixing....but if I can get a whole new screen for free its definitely worth it...lol
Sent from my SPH-D700 using XDA App
Wait, they changed the TEP Policy AGAIN after the October change?
When my screen was broken, they fixed it at the Sprint Repair/Service store. I wasn't charged anything, and instead of replacing my screen, they gave me a brand new refurbished epic with a new 90 day warranty.
to get this strait
Someone would actually be willing to buy a cracked phone with a bad esn off ebay? What should i list it as?
samdsox said:
Someone would actually be willing to buy a cracked phone with a bad esn off ebay? What should i list it as?
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I'd buy it for $100 factoring in that a new LCD is about $100 plus the time I'd take to replace it. I got my perfect condition lightly used Epic with a bad ESN for $240 shipped to my door from the evilbay. My wife's was $300 shipped brand new with a bad esn but the stupid thing had the back button issue that plagues so many Epics. I replaced the LCD and that fixed the problem but still...
Oh well $50/mo on boost makes it worthwhile especially when it starts dropping $5 every 6 months with the shrinkage program.
hmmmm
So should i flash it to boost mobile myself or just put it on ebay?
Depends what you want to do. If you are handy and good with electronics you can replace the screen and then buy a cheap used sanyo incognito on boost so you can flash it.
You can also flash to Cricket or maybe Metro.
Sent from my SPH-D700 using XDA Premium App
I wanted to start this thread as sort of an informative type of thread. I know there will be other people wondering the same thing. I haven't had t-mobile in years and only dealt with sprint Asurion insurance.
I have been offered t-mobile insurance and I'm not really sure if it would be worth getting it. There were three options given and I wanted to get some insight from some customers that have gone through the insurance in the past. I am leaning towards the middle one that I think was 4.79.
Is this a good insurance to have or should I get the higher priced one that extends the warranty to two years?
Are there any issues over the phone when trying to get a replacement due to software or hardware issues?
How are the refurbs that are sent as replacement?
Here are the two options
http://www.t-mobile.com/shop/addons...umHandsetProtection&tp=Svc_Sub_EqpmntProtnOvw
or
http://www.squaretrade.com/pages/and...g1#coveragePop
I went with Squaretrade instead of Tmobile because of the deductible
Sent from my SGH-T989 using xda premium
mziol said:
I went with Squaretrade instead of Tmobile because of the deductible
Sent from my SGH-T989 using xda premium
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Can you give some insight on what squaretrade is offering vs t-mobile?
mziol said:
I went with Squaretrade instead of Tmobile because of the deductible
Sent from my SGH-T989 using xda premium
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I went squaretrade too, with coupon code it was only $90 and covers 2 years and by then I will be on a completely diff phone anyway..
if they cover screen replacement or water damage, it's a decent protection, if you are ... accident prone like me
i used to take those insurance, when i was in school and couldn't afford a new device very often.
once i started getting better jobs, i stopped taking those, as i was switching from phone to phone before i can even crack the old phone
post moved to OP
AllGamer said:
if they cover screen replacement or water damage, it's a decent protection, if you are ... accident prone like me
i used to take those insurance, when i was in school and couldn't afford a new device very often.
once i started getting better jobs, i stopped taking those, as i was switching from phone to phone before i can even crack the old phone
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Yeah that's kinda where I'm at with it. I am very careful with my phones and usually go through phones pretty quick. I will feel much better about it once I get a case. I always feel like I'm going to drop this thing. I don't know if it's the weight or the slender build.
i just use the tmobil insurance u brick or wreck ur phone u take it into tmobil they replace it with a new one or refurbished one!
have you looked at the Best Buy insurance?
they are pretty fair and fool prof and it's affordable but the rates varies from phone to phone, so you might want to check in store
AllGamer said:
have you looked at the Best Buy insurance?
they are pretty fair and fool prof and it's affordable but the rates varies from phone to phone, so you might want to check in store
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I got my phone through wirefly so I don't know if Bestbuy would warranty a purchase that wasn't at their store.
I did notice that squaretrade doesn't cover loss or theft so that wouldn't be an option.
I am leaning toward the PHP insurance option through T-mobile. Anybody here ever had any issues with that particular type of insurance?
Jjday7 said:
I got my phone through wirefly so I don't know if Bestbuy would warranty a purchase that wasn't at their store.
I did notice that squaretrade doesn't cover loss or theft so that wouldn't be an option.
I am leaning toward the PHP insurance option through T-mobile. Anybody here ever had any issues with that particular type of insurance?
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Thats the thing i dont like the no loss of theft. but that deductible is killer. i wonder if there is a way to sweet talk them. and i do understand its a deterrent to prevent people from breaking there phone to get the updated hardware as they make revisions or lie and say they lost the phone so they can get a dev phone.
I had cell phone insiranve since it was 1.99 it just a fall. Back they send it ecpress overnght and u pay lile 130 dedu.(smart phone) it worth it
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Baaed on the answers, I'm thinking that going the insurance route is the best option. This phone feels fragile so I'm going to cover my butt. I think the 4.79 insurance will do. Plus I can cancel at any time which makes It a better deal. I lobe this phone but I know from past experiences that I will probably keep it less than a year.
Jjday7 said:
Baaed on the answers, I'm thinking that going the insurance route is the best option. This phone feels fragile so I'm going to cover my butt. I think the 4.79 insurance will do. Plus I can cancel at any time which makes It a better deal. I lobe this phone but I know from past experiences that I will probably keep it less than a year.
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i got it as well. i would rather pay a little extra so im not always worried about the phone. better to have it and not need then to need and not have. replace the phone once and its payed for its self.
ive had/have premium asurion insurance thru tmobile. they cover 3 phones in a 12 month period. i know because ive lost 4 phones already and was left with no choice but to buy the sgs2 lol.
the deductible is what kills you. for any smart phone whether its damaged, lost or stolen, you have to pay 130.00 PERIOD and that includes free overnight shipping. if you order your new phone monday morning you will have it by tuesday afternoon. theres no sweet talking or getting yourself out of that deductible EVER. if your a clutz like me the insurance is worth it. 130 beats 500 any day.
asurion covers stolen, lost, theft, water damage, etc. i guess they dont really care what your excuse is for whatever happened to your phone because your getting ass raped with a deductible. either way i WOULD recommend them. its a small price to pay and believe if you ever do lose your phone you will be more than thankful that you had insurance on it
They are both worth it. DO NOT go with tie protection plan. They never keep up their end. It's pointless and it's money down the drain. With T-Mobile insurance and warranty... you get a phone... you damage it... there is a deductible. If it's the phone itself, the warranty covers it. Better to pay the deductible then retail of the phone. The phones aren't getting cheaper. You have to think MSRP.
I've been selling phones for dealers and corp for 5+ years. Insurance is a double edged sword. Yes it costs more monthly, yes it adds up and yes there is a deductible. So it's a gamble. Is it worth it? Yes. Is it worth it if nothing goes wrong with the phone? No. But that's the gamble.
Warranty... Personally I'll pass. I don't keep phones past the first year. The phone is covered by manufacturer warranty and I believe the carrier will handle the swap for you. You're paying for the second year in contract for the warranty part... So you pay it the first year when it's covered anyway.
Insurance covers everything... then there is a deductible. Anything happens to the phone, you make a claim and get one the next day. Handled by Asurion.
If you add up the monthly charge for insurance alone + the deductible... you're looking at about $250. If nothing happens and you keep your phone, then you paid insurance for nothing. But that's just insurance... that's how insurance works. If you break it, lose it or get it wet within the first couple months... pay the deductible and get a new one... was insurance worth it? Yes.
Next year... let's say something happens... you've been paying on insurance, pay the deductible. Could you maybe have bought the phone from someone else and saved a little coin? Yes.
It's basically good to have insurance if something happens in the first few months. I recommend putting it on at first and maybe ween yourself off it. But some of you are like me...
Am I too cheap to pay for insurance? Yes.
Will I get insurance? Probably for the first couple months.
Do I have the phone for 6+ months? No.
If I don't have insurance, am I willing to drop $500+ on the latest phone? Sure. I guess I have to.
Jjday7 said:
I got my phone through wirefly so I don't know if Bestbuy would warranty a purchase that wasn't at their store.
I did notice that squaretrade doesn't cover loss or theft so that wouldn't be an option.
I am leaning toward the PHP insurance option through T-mobile. Anybody here ever had any issues with that particular type of insurance?
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Hey, I got my daughter's Sidekick 4G through Wirefly and they offered some kind of insurance for like $70 up front or in monthly installments. And I do believe it covered accidents and theft. Check into it.
chrischoi said:
They are both worth it. DO NOT go with tie protection plan. They never keep up their end. It's pointless and it's money down the drain. With T-Mobile insurance and warranty... you get a phone... you damage it... there is a deductible. If it's the phone itself, the warranty covers it. Better to pay the deductible then retail of the phone. The phones aren't getting cheaper. You have to think MSRP.
I've been selling phones for dealers and corp for 5+ years. Insurance is a double edged sword. Yes it costs more monthly, yes it adds up and yes there is a deductible. So it's a gamble. Is it worth it? Yes. Is it worth it if nothing goes wrong with the phone? No. But that's the gamble.
Warranty... Personally I'll pass. I don't keep phones past the first year. The phone is covered by manufacturer warranty and I believe the carrier will handle the swap for you. You're paying for the second year in contract for the warranty part... So you pay it the first year when it's covered anyway.
Insurance covers everything... then there is a deductible. Anything happens to the phone, you make a claim and get one the next day. Handled by Asurion.
If you add up the monthly charge for insurance alone + the deductible... you're looking at about $250. If nothing happens and you keep your phone, then you paid insurance for nothing. But that's just insurance... that's how insurance works. If you break it, lose it or get it wet within the first couple months... pay the deductible and get a new one... was insurance worth it? Yes.
Next year... let's say something happens... you've been paying on insurance, pay the deductible. Could you maybe have bought the phone from someone else and saved a little coin? Yes.
It's basically good to have insurance if something happens in the first few months. I recommend putting it on at first and maybe ween yourself off it. But some of you are like me...
Am I too cheap to pay for insurance? Yes.
Will I get insurance? Probably for the first couple months.
Do I have the phone for 6+ months? No.
If I don't have insurance, am I willing to drop $500+ on the latest phone? Sure. I guess I have to.
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yea i see where you are coming from. just wish i was in a different industry where my phone would not be exposed to so many elements.
Get the bundle. Sure it may be $7/month, but the insurance and warranty cover phones that you buy in the future too. (Even second hand phones)
rr5678 said:
Get the bundle. Sure it may be $7/month, but the insurance and warranty cover phones that you buy in the future too. (Even second hand phones)
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where do i find this information
I filed for a claim 8/03/2012, and it has been on back order ever since. I have a cracked glass that's usable, and can barely be seen. Every thing functions as it should, and I was thinking just get a repair, but went the insurance route. After waiting until Tuesday I called Samsung to see what the repair cost for a cracked glass was, and I found out that they charge $178.50 to repair and to next day air there and back included in that cost.
I called Asurion to cancel and go the Sammy route because I was tired of waiting, and the chance that I could get a used refurbed GS III also help me to come to this decision. They won't cancel, and even though I was never sent the phone they tell me that I can not cancel once I put in a claim. Now this is rediculous in my eyes, what do you guys think. I am going to cancel my TEP and not worry after this is over because I get a years warranty from Samsung, and never had to use insurance ever since being with Sprint, and for 11.00 monthly plus 150.00 deductible I think Sammy repairing is cheaper if you have a case "which I didn't at the time that I dropped it 2nd day BTW" and need a crack repair.
I am not worrying about theft, and on my second line want a Nexus when it comes out at years end possibly, and my luck with holding onto and maintaining a phone is stellar so far minus this incident.
You can get cracked glass repaired for 28.00 more and no TEP cost if you go the route that I am going now because of this.
Back ordered still and patiently waiting!
Did you miss the part about NON-REFUNDABLE DEDUCTIBLE.
When you receive the replacement, just ship it back to them. You're still out the $150 though.
Sunsparc said:
Did you miss the part about NON-REFUNDABLE DEDUCTIBLE.
When you receive the replacement, just ship it back to them. You're still out the $150 though.
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Yeah dude, it says something along the lines of THIS CANNOT BE UNDONE right before you click the button.
shiftr182 said:
Yeah dude, it says something along the lines of THIS CANNOT BE UNDONE right before you click the button.
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Sunsparc said:
Did you miss the part about NON-REFUNDABLE DEDUCTIBLE.
When you receive the replacement, just ship it back to them. You're still out the $150 though.
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It also says they will ship the phone within 7-10 business days which they have not....it is still back ordered. Therefore the deal can be canceled. In fact I let them know this tid bit, not only that it's not in the insuring clause of the contract therefore that non refundable crap is ambiguous, and any ambiguity in a contract where money is exchanged is null and void and all benefits go to the consumer.
The CS supervisor spent an hour trying to find the non refundable in the insuring clause and did not. They said they will call me when they find it However; they will not because that insuring clause is only a few paragraphs. Just to let you the unknowing know that every contract has a binder, and in that binder there must be clear concise wording of what will happen for the consideration "money". This is called the insuring clause or agreement in this case. If that clause does not have such wording the contract cannot have non refundable added when customers click buy.
They tried to stick me with paying overage for roaming last year while I was in Florida roaming, but I didn't let them. I told them that on their web site, and all printed literature including the contract it states unlimited roaming. They alerted me that it says it in small print in the back of the contract about limited roaming. I then pointed out to them the laws that protect the consumer from deceptive unclear contracts like that. I told them I could use all the unlimited data that I wanted until they cleared up the wording in that contract, and then issue the new contract to everyone stating the new terms with no ambiguity. They backed off. Then the next month they changed the contract to state that roaming is limited to 300 minutes on another network other than Sprint.
You all should know the laws and read contracts so that "you" don't get screwed. All this to say they can't make a contract and then change it when you are paying or it is null in void in a court of law, and you get a refund. Also this subject really is about letting you all know that for 178.50 you can get a cracked screen repaired shipped and picked up next day by Samsung.
If I pay 11.00 a month to now have been waiting since August 3, 2012 to now I could have had my phone back from Samsung with out having to worry if it is someones used refurbished phone. This would only cost me 28.50 more than my deductible which sent a bell ringing in my head that said I don't need insurance if the repair is 178.50 with out a monthly fee of 11.00. Why pay 132.00 a year and 150 deductible when you can pay yourself and pay Sammy to repair it properly. Since I am no worried about dropping or losing my phone I have decided to drop TEP.
Dropping the TEP for less costly repairs from Samsung, and next day service seems like a better deal for me......I leave this information for you to decide. Some of you may decide 11.00 monthly for possible refurbished phone is ok. Some of you may think that I may lose my phone so I need insurance. Some of you may say TEP is no big deal and go the route that I am going for such a small fee.
I agree...but what if your phone gets lost or stolen? If half the things covered by your insurance are things that you aren't worried about then yes it makes perfect sense that you may not need the insurance...but keep in mind not everybody is interested in throwing away lost/stolen coverage..or water damage...or shock damage beyond just a simple broken screen...or all the other things insurance covers. I'm glad you got lucky and only had minor damage that was repairable by Samsung....this time.
Backorders can be frustrating...hell if anything it makes me feel better when they don't have a large refurb pool of my phone to draw on...it means people have been very happy with the device so far and there hasn't been a lot of buyer's remorse or minor issues resulting in a ton of refurb devices. But this seems like you've freaked out and wasted a lot of your time and energy because you don't want to wait on a backorder...not to mention the large amount of stress it sounds like you're putting yourself through. Is it really worth it when you essentially as you said have a still usable phone and just have to wait a little while?
ghsthntr said:
I agree...but what if your phone gets lost or stolen? If half the things covered by your insurance are things that you aren't worried about then yes it makes perfect sense that you may not need the insurance...but keep in mind not everybody is interested in throwing away lost/stolen coverage..or water damage...or shock damage beyond just a simple broken screen...or all the other things insurance covers. I'm glad you got lucky and only had minor damage that was repairable by Samsung....this time.
Backorders can be frustrating...hell if anything it makes me feel better when they don't have a large refurb pool of my phone to draw on...it means people have been very happy with the device so far and there hasn't been a lot of buyer's remorse or minor issues resulting in a ton of refurb devices. But this seems like you've freaked out and wasted a lot of your time and energy because you don't want to wait on a backorder...not to mention the large amount of stress it sounds like you're putting yourself through. Is it really worth it when you essentially as you said have a still usable phone and just have to wait a little while?
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All too true, but I make sure that my phone is protected from rain at all times. I have a case and a secure leather case to slide it in. I make sure I put it in a car cradle when driving. I won't worry about lost or stolen because I secure it at all times. Remember also that insurance is actuarial based on probability, and they bet you the average person won't lose or break it as much as you think that you may. So my only fear for insurance was cracking or dropping. I have a case, and I am not worried about that any more since the cost is less than having a TEP plan.
The only thing that irks me is the lies that I have been told while it was still back ordered. Yes it still works, but after trying TEP I find the service lacking, and more costly than Samsung repairing it. Not to mention the fact that at one point I get someones refurbished phone in the future. Now I may be lucky to get a new phone but in the future I may not. I now still may get a new phone who knows. I am not worried about breaking or lost/stolen or water damage....my only fear was a cracked screen since Sprint has decided not to repair them thus far.
Again you decide with the cost being so low from Sammy for repair or go Asurion!
the sprint TEP is a total rip off.. i can't believe it's $11/mo now with a $150 deductible.. i remember when i got my touch pro 2 (which was a $500 device at the time) i was only paying $4/mo + $50 deductible.
either there was a huge increase in fraud where people were constantly sending claims that forced sprint/asurion to increased the insurance, or sprint just got greedy and wanted to make a profit from the insurance program.
tft said:
the sprint TEP is a total rip off.. i can't believe it's $11/mo now with a $150 deductible.. i remember when i got my touch pro 2 (which was a $500 device at the time) i was only paying $4/mo + $50 deductible.
either there was a huge increase in fraud where people were constantly sending claims that forced sprint/asurion to increased the insurance, or sprint just got greedy and wanted to make a profit from the insurance program.
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Any device $549.99 or higher MSRP has the $11 monthly plus $150 deductible, has nothing to do with fraud.
I never really got why people think so badly of refurbs...all phones become refurbs the second they're out of the box. I feel like the vast majority of devices that get returned and turn into refurb units are perfectly harmless things like easily replaceable components on otherwise perfectly fine phones (like your broken screen), buyers remorse returns, morons that swear their phone is broken when they're just doing something wrong or lying about how they're using the phone, or lazy sprint reps that could easily fix whatever the problem is but don't and just replace it instead.
I suspect a very small percentage of refurb units are genuine lemons or have defective hardware that has escaped detection...you probably have the same odds of getting one of those new out of the box.
As we in this community are well aware....most of the time issues with phones lies in the software not the hardware. That doesn't change with a refurb.
tft said:
the sprint TEP is a total rip off.. i can't believe it's $11/mo now with a $150 deductible.. i remember when i got my touch pro 2 (which was a $500 device at the time) i was only paying $4/mo + $50 deductible.
either there was a huge increase in fraud where people were constantly sending claims that forced sprint/asurion to increased the insurance, or sprint just got greedy and wanted to make a profit from the insurance program.
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Well do you think they offer insurance to break even ? Thanks for the laugh
Sent from my SPH-L710 using xda premium
i've been waiting on a replacement for about 2 weeks now. cracker screen. thinking about sending it to samsung since i reported the phone stolen threw asurion. didnt tell sprint anything.
If you reported it stolen through them it reports to sprint as well.
Sent from my SPH-L710 using xda premium
This happened to me but is because we do not read the fine print. MONEY IS NOT REFUNDABLE PERIOD. i lost my GS3 and reported it, after an hour i got a call from my wife that she found the phone and i called asurion to cancel my report and refund my deductable, they say it was not possible. Well i got a new GS3 from asurion $150 deductable. Sold my bad esn one on ebay for $420. much better deal if u ask me.
tft said:
the sprint TEP is a total rip off.. i can't believe it's $11/mo now with a $150 deductible.. i remember when i got my touch pro 2 (which was a $500 device at the time) i was only paying $4/mo + $50 deductible.
either there was a huge increase in fraud where people were constantly sending claims that forced sprint/asurion to increased the insurance, or sprint just got greedy and wanted to make a profit from the insurance program.
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Sprint as an agent for Asurion is making money regardless of any fool that thinks they are not. A Corporate store Tech told me for some reason they told them they were not going to repair screens any more all of a sudden. Why replace a screen for when you can get $150.00
ghsthntr said:
I never really got why people think so badly of refurbs...all phones become refurbs the second they're out of the box. I feel like the vast majority of devices that get returned and turn into refurb units are perfectly harmless things like easily replaceable components on otherwise perfectly fine phones (like your broken screen), buyers remorse returns, morons that swear their phone is broken when they're just doing something wrong or lying about how they're using the phone, or lazy sprint reps that could easily fix whatever the problem is but don't and just replace it instead.
I suspect a very small percentage of refurb units are genuine lemons or have defective hardware that has escaped detection...you probably have the same odds of getting one of those new out of the box.
As we in this community are well aware....most of the time issues with phones lies in the software not the hardware. That doesn't change with a refurb.
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It's because ever "refurb" that I got in the past was pure utter garbage.....never ever functioned properly.
xjayman said:
Well do you think they offer insurance to break even ? Thanks for the laugh
Sent from my SPH-L710 using xda premium
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Wake up, make money but to stop making 35.00 repairs to charge 150.00 is a rip off Mr. Millionaire.
QWIKSTRIKE said:
Sprint as an agent for Asurion is making money regardless of any fool that thinks they are not. A Corporate store Tech told me for some reason they told them they were not going to repair screens any more all of a sudden. Why replace a screen for when you can get $150.00
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lol sprint got greedy and wanted to make profit on insurance
of course you numb skull. they are bleeding money. they eat 400 bucks when you buy the phone, and you want them to subsidize your insurance too?
no need to be a douche bag. sprint insurance was $3/$4 for many years with $50 deductible on $500 devices. obviously it wasn't about profits back then, but it doesn't mean the rate has been hiked to $11/mo and $150 deductible because they want to make profit.. it's been widely known the reason for the increase is more related to the amount of insurance scam and fruad.. as in people filing fraudulent claims simply to get a new phone.
They're in business to make money...don't buy it if you think it's a rip off, I don't
Sent from my SPH-L710 using xda premium
tft said:
no need to be a douche bag. sprint insurance was $3/$4 for many years with $50 deductible on $500 devices. obviously it wasn't about profits back then, but it doesn't mean the rate has been hiked to $11/mo and $150 deductible because they want to make profit.. it's been widely known the reason for the increase is more related to the amount of insurance scam and fruad.. as in people filing fraudulent claims simply to get a new phone.
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If that was truly the case they would not have stopped capable techs from making glass replacement repairs. Wake up man...I found an official outer glass for 25.00 yet I send a perfectly good phone in for $150.00, when a;; it needs a 25.00 repair. Insurance has never replaced any thing completely unless it was a total loss because to do that is costly. You break a window in the car insurance companies are "NOT" going to give you a new car, but they will give you a new glass. However to not repair a 25.00 screen and collect 150.00 then do the 25.00 repair and resell that phone for 150.00 is a steal for them.......wake up!