[Q] Unroot - warranty - Desire HD Q&A, Help & Troubleshooting

Hi!
I have successfully rooted my HTC Desire HD two months ago. I installed Sabsa Prime v v6.5.
But today it does not work. When I turn it on I will see only black screen. I can´t even get in bootloader. I think that motherboard is broken.
My Desire HD is still in warranty, but I can´t get in bootloader for unrooting phone and erasing data.
Do you think that is any chance to unroot mobile phone and obtain warranty?
Or I can normally send the phone to claim warranty repair?
Thank you for answer.

ZapikZ6 said:
Hi!
I have successfully rooted my HTC Desire HD two months ago. I installed Sabsa Prime v v6.5.
But today it does not work. When I turn it on I will see only black screen. I can´t even get in bootloader. I think that motherboard is broken.
My Desire HD is still in warranty, but I can´t get in bootloader for unrooting phone and erasing data.
Do you think that is any chance to unroot mobile phone and obtain warranty?
Or I can normally send the phone to claim warranty repair?
Thank you for answer.
Click to expand...
Click to collapse
Have you tried pulling battery for a few seconds and then entering hboot. Also if that doesnt work try using adb after you turn it on from black screen to reboot to bootloader. Adb is easy to use and there are plenty of guides on how to do so. If non of this works then you will be fine. If board is shot they will have to replace it and won't be able to see that its s off since your emmc is part of board.
Sent from my Inspire 4G using xda premium

Gizmoe said:
Have you tried pulling battery for a few seconds and then entering hboot. Also if that doesnt work try using adb after you turn it on from black screen to reboot to bootloader. Adb is easy to use and there are plenty of guides on how to do so. If non of this works then you will be fine. If board is shot they will have to replace it and won't be able to see that its s off since your emmc is part of board.
Sent from my Inspire 4G using xda premium
Click to expand...
Click to collapse
Thank you for answer! I have tried all your recommendations and the Desire HD is still frozen in black screen.
So you think, that I can obtain warranty and they can not identify, that my Desire HD is rooted with unofficial android Sabsa Prime?

Yeah you will be fine.
Sent from my Inspire 4G using xda premium

Related

[Q] Rooted G2 Sent to HTC

I broke my first G2 after 6 months of use. Its rooted and everything and while it looks almost new with no physical defects the problem is that the screen won't display any color - just all pitch black backlight. So I called t-mobile and they are sending me a brand new g2 while I send my broken one to HTC for repair. Anyone been in the same situation as me? It's not like they would reprimand my new phone if they see that I rooted the broken G2
agestyxracer said:
I broke my first G2 after 6 months of use. Its rooted and everything and while it looks almost new with no physical defects the problem is that the screen won't display any color - just all pitch black backlight. So I called t-mobile and they are sending me a brand new g2 while I send my broken one to HTC for repair. Anyone been in the same situation as me? It's not like they would reprimand my new phone if they see that I rooted the broken G2
Click to expand...
Click to collapse
Well... if T-Mobile finds out you moded you phone. You will pay 200+ bucks. I just hope they don't find out
Sent from my HTC Desire Z using XDA Premium App
Who knows. I will say that I have never heard of anyone getting charged as long as there was no water damage. Please let us know how it goes.
Sent from my HTC Vision using XDA App
Worked for tmobile. They may charge you a restocking fee if the phone is flagged once it's repaired.
Sent from my PG06100 using XDA Premium App
Yup, if they notice your in deep doo doo sir.
Sent from my HTC Vision using XDA Premium App
shortlived said:
Who knows. I will say that I have never heard of anyone getting charged as long as there was no water damage. Please let us know how it goes.
Sent from my HTC Vision using XDA App
Click to expand...
Click to collapse
Aha my friend had to pay cause he rooted his droid and forgot to put it back to stock
Sent from my HTC Desire Z using XDA Premium App
i broke the screen on my Desire z a while back and had to send it to HTC while it was rooted cause i couldnt do a factory reset on it without the screen being on... they fixed it and sent it right back to me with no issues...
my understanding is that the very first thing they do is do a factory reset on the phone just in case the issue is software related...
so as long as u didnt go S-OFF i think you will be fine... make sure to let us know wt happens once u find out...
3 month bump: T-mobile didn't find out anything so I'm good, got a brand new rooted phone. S-off and everything; the screen just didn't work. I wonder what the person who fixed it was thinking....

[Q] G2 Warranty ?

okay so heres the thing......i have a rooted g2 with s-off on ultimate droid rom. but just today the power buttom stopped working and there no way to turn off the screen or anything that uses it. and when i take out the battery to turn it ff you can't turn it back on until its plugged into a charger to where it then goes to clockwork recovery mode. im sending it into warranty and there sending me a new phone. is there any way they can find out if its rooted or would they send my phone back? any thoughts?
My originally G2 was unlocked and rooted with custom roms. One day the screen was sort of crapping out on me. I took the chance and sent it to HTC, and they just sent back new or refurbished model.... all I know for sure it was not my original G2.
Unless you think you can fix it yourself, you might as well send it back to HTC to see if they'll fix it, worst case scenario, they'll return it back to you...
suwu10 said:
okay so heres the thing......i have a rooted g2 with s-off on ultimate droid rom. but just today the power buttom stopped working and there no way to turn off the screen or anything that uses it. and when i take out the battery to turn it ff you can't turn it back on until its plugged into a charger to where it then goes to clockwork recovery mode. im sending it into warranty and there sending me a new phone. is there any way they can find out if its rooted or would they send my phone back? any thoughts?
Click to expand...
Click to collapse
Okay... that's really hard. I forgot which rom let's you go straight to the bootloader. Anyways what method did you use for prem-root/ S-off?
Sent from my HTC Desire Z using XDA Premium App
Rage gfree. If you have insurance with your carrier let it get stolen and get a new one
Sent from my Vision using XDA Premium App
I would like to hear from anyone that has ever had a phone returned by htc because it was rooted...... Anyone? Water damage doesnt count i know they check for that.
Sent from my HTC Vision using XDA App

[Q] Desire HD won't boot or charge

Hi,
My Desire HD one morning didn't start when i tried and neither receive charging.
The only sign of life is a mille second of life from the screen as I insert the USD-micro cable. This sign of life is only when the battery is out and I insert the cable.
No LED light
No vibration
No sign of water damage (on battery at least)
What could be the problem, dead battery? Motherboard?
I have repaired a couple of HD2 before but hoped I wouldn't have to fix this one as well..
/Sam
Seems to be a hardware issue, maybe motherboard, you should try to un-root your device and send it for repairs if its still under warranty.
How can he un-root it if it doesn't start?
alex6vasy said:
How can he un-root it if it doesn't start?
Click to expand...
Click to collapse
Ask it nicely?
Sent from my HTC Desire HD using xda premium
You can try connecting it to your pc and see if you can communicate with it via adb.
How strict do you think htc are when it comes to the worst case scenario having to send a rooted device back under warranty repairs?
Sent from my HTC Desire HD using xda premium
I think it just depends on your luck, I recently sent mine in cause it didn't want to start and I couldn't unroot it but they repaired it without any hassle.
That's what I thought. Guessing it all depends on the repair guy whether it's worth the hassle for him to fill out paperwork saying its rooted and voids warranty or just fix it quick without any hassle.
Sent from my HTC Desire HD using xda premium

[Help]Sending my HOX to htc for repair

Well i am experiencing abnormal behaviour on my HOX....the network only show for 5 sec and then goes off....then again after sometime the signals come but again for 5 sec....so short story i want to send my hox to htc for repair...but the bootloader is unlocked...the phone is rooted and is running a custom rom...what should i do to make it look completely like stock....how do i relock my bootloader?? And which stock ruu should i flash..and after doing all this, will htc would know that my phone was ever rooted or the bootloader was unlocked.... Thanks..
Sent from my GT-N7000 using xda premium
I'm pretty sure you can't "relock" your bootloader, HTC keep records of which phones have been unlocked through htcdev.com so even if you do manage to go back to stock, they will still know that it has been unlocked at some point.
You can relock your bootloader, but it will say relocked so htc will know about it. Are you sure its hardware fault though? Have you tried flashing another ROM/kernel?
Sent from my HTC One X using Tapatalk 2
default if the phone itself will be fixed
I tried different roms and radios but no luck...it looks like my $600 phone will be turned into a high end android media device....any suggestions???? Is it worth to tell htc that my phone is unlocked and then ask what they can do to help me???
Sent from my GT-N7000 using xda premium
Anyone??
Sent from my GT-N7000 using xda premium
zainqaiser said:
I tried different roms and radios but no luck...it looks like my $600 phone will be turned into a high end android media device....any suggestions???? Is it worth to tell htc that my phone is unlocked and then ask what they can do to help me???
Sent from my GT-N7000 using xda premium
Click to expand...
Click to collapse
Have you tried asking the threads of the ROMs you have tried?
Sent from my HTC One X

Flashing blank screen witout any logo or boot screen.

I need help! My Wildfire won't turn on, screen and red light flashes but no boot screen???
I was updating my Wildfire S and all went well but when it try to reboot it stuck on flashing blank screen and flashing red light. I cannot get into anything (Bootloader, Recovery etc). Only way I can stop flashing is to take out the battery but when I insert it back and push power button it starts flashing again. I can't get into anything.
I searched for last three days and didn't see anybody having same problem. I would really appreciate any help. Hard brick has been described in Google as no respond from phone (no lights nothing etc.) so I am hoping (and praying) there could be something done based on the symptoms.
What kind of flashing? Does the phone vibrate at all? What was your bootloader version and were you s-off?
Sent from my HTC Sensation XE using xda premium
heavy_metal_man said:
What kind of flashing? Does the phone vibrate at all? What was your bootloader version and were you s-off?
Sent from my HTC Sensation XE using xda premium
Click to expand...
Click to collapse
it was s-on and I was doing official HTC upgrade. Screen backlight comes on and off. Also red light flashes too. I have been using custom Roms for while with my other phone and also with my xoom tablet but this was an official HTC update on my secondhand Wildfire. no wibration at all
ycayir said:
it was s-on and I was doing official HTC upgrade. Screen backlight comes on and off. Also red light flashes too. I have been using custom Roms for while with my other phone and also with my xoom tablet but this was an official HTC update on my secondhand Wildfire. no wibration at all
Click to expand...
Click to collapse
I would take it back to htc and tell them that it died during an official update. If you were s-off you might have been able to do something about it. Sorry bud
Sent from my HTC Sensation XE using xda premium
Same for me !
Exactly the same for me ... grey flashing screen with red LED after try to update with RUU_Marvel_S_HTC_Europe_2.26.401.3_Radio_47.23e.35.3038H_7.57.39.10M_release_261695_signed.exe
Any news ?:crying:
It's hardbrick. If u r soff u could jtag to fix it.
What happened is, u removed battery/some error caused not to update, after updating one radio/hboot the other hboot/radio. As radio hboot comes as pairs, one can't live without the other. So your radio is killed by the bootloader. And the phone is dead.
I posted around one hundred comments about this. Nobody listens.
Don't go to latest radio/ hboot from 0.90.0000. Do step by step. As the latest hboot/radio isn't compatible to oldest.
Sent from my HTC Wildfire S A510e using Xparent SkyBlue Tapatalk 2
finance.resat said:
It's hardbrick. If u r soff u could jtag to fix it.
What happened is, u removed battery/some error caused not to update, after updating one radio/hboot the other hboot/radio. As radio hboot comes as pairs, one can't live without the other. So your radio is killed by the bootloader. And the phone is dead.
I posted around one hundred comments about this. Nobody listens.
Don't go to latest radio/ hboot from 0.90.0000. Do step by step. As the latest hboot/radio isn't compatible to oldest.
Sent from my HTC Wildfire S A510e using Xparent SkyBlue Tapatalk 2
Click to expand...
Click to collapse
Thanks for that resat. Least I know now.
Sent from my MZ601 using XDA Premium HD app
You can JTAG without s-off. Its just the cost of one will probably outweigh the price of the phone. You could try taking it to a repair shop And asking if they do JTAG repairs. You might find someone willing to do it for a reasonable price.
Sent from my HTC Sensation using xda premium
heavy_metal_man said:
You can JTAG without s-off. Its just the cost of one will probably outweigh the price of the phone. You could try taking it to a repair shop And asking if they do JTAG repairs. You might find someone willing to do it for a reasonable price.
Sent from my HTC Sensation using xda premium
Click to expand...
Click to collapse
Not possible I think... One of the other xda users failed... My phone was s off it was fixed by jtag....
Now the s on phone.... He's still trying. And its been few weaks. No results... The phone won't turn on...
Sent from my HTC Wildfire S A510e using Xparent SkyBlue Tapatalk 2
finance.resat said:
Not possible I think... One of the other xda users failed... My phone was s off it was fixed by jtag....
Now the s on phone.... He's still trying. And its been few weaks. No results... The phone won't turn on...
Sent from my HTC Wildfire S A510e using Xparent SkyBlue Tapatalk 2
Click to expand...
Click to collapse
S-on cannot fight against the JTAG. It would be completely counter productive for htc to make their devices protected from the devices they use to fix damaged phones. JTAG takes control of the CPU and can force new firmware onto the nand. S-on or s-off, shouldn't make a difference as the JTAG is mounted to the motherboard of the device and can actually "trap" the processes that the CPU issues and issue them one at a time! JTAG is the man when it comes to bricked device revival
Sent from my HTC Sensation XE using xda premium
You guys don't know what you are talking about :d As for op question if you still got waranty go take it there. Otherwise I think it would cost around 30 euro to get it fixed. Nothing else can be done.
Sent from my HTC Wildfire S A510e using xda app-developers app
baluuu said:
You guys don't know what you are talking about :d As for op question if you still got waranty go take it there. Otherwise I think it would cost around 30 euro to get it fixed. Nothing else can be done.
Sent from my HTC Wildfire S A510e using xda app-developers app
Click to expand...
Click to collapse
Nooby post
Sent from my HTC Wildfire S A510e using Xparent SkyBlue Tapatalk 2
Cant u atleast go into boot mode?
If you got 3/5 vibrations then ur phone is in qualcomm diagnostic mode
here is a thread related to that:
http://forum.xda-developers.com/showthread.php?t=1345273&highlight=qualcomm+diagnostic

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