Related
Hi,
While on holiday I put my Desire HD on charge over night (was working fine at that point), but when trying to turn it on the next morning it just vibrated 7 times and that was it - the phone would do nothing. The phone doesn't respond to the hard reset process described on the HTC website and no lights come on at any point (not even when connected to the charger).
The only time the phone does anything, is when you eject the battery and re-insert it. At the point where the battery touches the contacts inside the phone, it vibrates 7 times again and nothing more. The phone has not been modified in any way and uses the original OS from HTC. All the phone does is vibrate 7 times when inserting the battery. Otherwise it's completely dead.
This would, I presume, normally be a simple warranty case (8 month old phone). However, in my desperation to reset/fix the phone, I tried pressing what I thought was a reset button underneath the SIM & memory card cover (with the tip of a pen). Instead of the 'click' that I expected though, it pierced what turned out to be a small black sticker - an action which HTC says has invalidated the warranty on my phone. They have now created a return reference for me, but I'm likely to be hit with a big bill for repair if/when I send the phone in.
I understand that confusing a sticker for a button is a stupid thing to do, but I can't change what I did and I genuinely thought that I was pressing a button on the back of the phone.
Is there any possible solution without having to send the phone in to HTC?
Thank you,
Craig.
craigspc said:
Hi,
While on holiday I put my Desire HD on charge over night (was working fine at that point), but when trying to turn it on the next morning it just vibrated 7 times and that was it - the phone would do nothing. The phone doesn't respond to the hard reset process described on the HTC website and no lights come on at any point (not even when connected to the charger).
The only time the phone does anything, is when you eject the battery and re-insert it. At the point where the battery touches the contacts inside the phone, it vibrates 7 times again and nothing more. The phone has not been modified in any way and uses the original OS from HTC. All the phone does is vibrate 7 times when inserting the battery. Otherwise it's completely dead.
This would, I presume, normally be a simple warranty case (8 month old phone). However, in my desperation to reset/fix the phone, I tried pressing what I thought was a reset button underneath the SIM & memory card cover (with the tip of a pen). Instead of the 'click' that I expected though, it pierced what turned out to be a small black sticker - an action which HTC says has invalidated the warranty on my phone. They have now created a return reference for me, but I'm likely to be hit with a big bill for repair if/when I send the phone in.
I understand that confusing a sticker for a button is a stupid thing to do, but I can't change what I did and I genuinely thought that I was pressing a button on the back of the phone.
Is there any possible solution without having to send the phone in to HTC?
Thank you,
Craig.
Click to expand...
Click to collapse
Can you post a pic of the black sticker you accidently clicked.. Also any other "void stick" there is
I'd like to know if it is obvious that you tried to open the phone up or not..
To me, if you cannot get into Recovery nor Bootloader, your pretty much screwed, try pulling battery out, insert it back in, hold the Volume down button, and while holding press Power button?
Found this aswell:
http://forum.xda-developers.com/showthread.php?t=879726
Others with your problem, but it seems Service is the only way..
Shidapu said:
Can you post a pic of the black sticker you accidently clicked.. Also any other "void stick" there is
I'd like to know if it is obvious that you tried to open the phone up or not..
Click to expand...
Click to collapse
I'll have access to a Digital SLR tonight and will post a photo tonight. Looking at the phone though, it is clearly visible that it has not been touched with anything other than the tip of a pen. There is another small sticker that I found in the battery compartment - this is completely in tact.
I don't think anyone looking at the phone would doubt that the one sticker was pierced with the tip of a pen, but unfortunately that doesn't seem to make any difference. The guy I spoke to from HTC was friendly and polite, but he insisted that it wouldn't make any difference - I broke the rules and that's it.
I suppose the only reason that I'm disappointed is that I've now had four HTC smartphones and I've never requested warranty support before. Oh well... :-(
Thanks for the links you provided. Lots of useful info, but unfortunately I can't find any solution - the phone is clearly dead.
Thanks,
Craig.
Shidapu said:
Can you post a pic of the black sticker you accidently clicked.. Also any other "void stick" there is
Here's the pic. I didn't bother taking a photo of the other sticker as it hasn't been touched or damaged at all. Would you say it's worth sending the phone and enclosing a note explaining what I did?
Click to expand...
Click to collapse
Sending it I believe is the only way the phone will get fixed. DO include a note explaining what you did but I dont know how useful it will be. You never know though. As the other one is still intact they may believe you and do it for free.
Repaired
I just wanted to say thanks for the replies. I sent my phone in and the repair was carried out under warranty.
Regards,
Craig.
Can you tell what was broken and repaired in your phone?I have the same problem since yesterday...
Without screenshot is more difficult solve :-(
gopiter said:
Can you tell what was broken and repaired in your phone?I have the same problem since yesterday...
Click to expand...
Click to collapse
Apparently it was a motherboard failure. The board was replaced and now it's working fine again.
Same......
craigspc said:
Apparently it was a motherboard failure. The board was replaced and now it's working fine again.
Click to expand...
Click to collapse
Exactly the same is happening to me... 8 months old too..
About to send it off for warrenty, but can you tell me if you lost all your information and number, apps on the handset, as I cant remember the last time I did a sync..
thanks..
I just got answer from HTC service that motherboard of my DHD is broken and they wont replace it because of unautorised firmware flashed...
gopiter said:
I just got answer from HTC service that motherboard of my DHD is broken and they wont replace it because of unautorised firmware flashed...
Click to expand...
Click to collapse
Lol...thats bad, This might be the first case which I have seen returned because of unauthorized firmware..., Don't leave it like that and read the full document which come with the phone. There will be some wording which might not be clear but should be enough to fight back...
Yep...I think I'm the first person who returned phone back from warranty because of no HTC firmware flashed...As soon as I get my DHD and documents back I'll report what they said.
online4yourmin said:
Exactly the same is happening to me... 8 months old too..
About to send it off for warrenty, but can you tell me if you lost all your information and number, apps on the handset, as I cant remember the last time I did a sync..
thanks..
Click to expand...
Click to collapse
Yes, if you send the phone in for repair, you will lose everything stored on the device that you haven't backed up. I think this will be the case even if they don't replace the motherboard. Any apps that you previously bought through Android Market can be restored though - you don't have to buy them again.
Craig.
gopiter said:
I just got answer from HTC service that motherboard of my DHD is broken and they wont replace it because of unautorised firmware flashed...
Click to expand...
Click to collapse
Hmm.. That's bad news... Trying to read between the lines a bit - Are they saying that they won't replace the motherboard because you have flashed the phone, or because they suspect that flashing the phone played a direct role in the failure?
If the motherboard has died surely they'd replace it? Then again, if the motherboard had died completely - how would they know that the phone had been flashed in the first place?
When exactly did the problem start for you?
Craig.
craigspc said:
Hmm.. That's bad news... Trying to read between the lines a bit - Are they saying that they won't replace the motherboard because you have flashed the phone, or because they suspect that flashing the phone played a direct role in the failure?
If the motherboard has died surely they'd replace it? Then again, if the motherboard had died completely - how would they know that the phone had been flashed in the first place?
When exactly did the problem start for you?
Craig.
Click to expand...
Click to collapse
A returned my phone to the seller so I don't have direct contact with HTC service but the seller got information from service that: motherboard is dead because of flashing unauthorized firmware/unauthorized firmware damaged motherboard...I'm waiting to get my phone back from service with documentation and then I'll fight back...
My phone works perfectly normal and when I tried to reebot it simply wont boot...it's strange and I wonder how firmware it self could damage motherboard?
Ok, DHD came back from HTC service with all documentation and statement that they will not repair it etc...and it normally boot into OS...But it couldn't boot into bootloader - just vibrates 3 times.So I booted it again into OS and flashed again the hboot and after that phone successfully boot into bootloader .So now my DHD is fully functional I just wonder why HTC claimed that motherboard is broken and wanted me to pay for replacement...?
Very strange - 8 month fault
I too have a DHD - this one is stock standard - got it back from employee today as he said it was not charging (worked right up till then). i plugged it in and got a flashing orange amber light. left if for a while noting would work. finally worked out if i inserted teh battery while plugged in it woud give me a solid charging light and vibrate 7 times.
Seems strange that they are all faulting at 8 months. Mine was an import, so it might have to go back to singapore or malaysia or where ever it cam from.
Checked battery it is at 3.8V so ok.
gopiter said:
Ok, DHD came back from HTC service with all documentation and statement that they will not repair it etc...and it normally boot into OS...But it couldn't boot into bootloader - just vibrates 3 times.So I booted it again into OS and flashed again the hboot and after that phone successfully boot into bootloader .So now my DHD is fully functional I just wonder why HTC claimed that motherboard is broken and wanted me to pay for replacement...?
Click to expand...
Click to collapse
My warranties over and i've got the same problem!
I just wanted to know if your phone wasn't working at all before you gave it in for service? And when it came back, it was working again?
And be not ready to repair it, they weren't ready to repair it for a fee either?
Omairss said:
My warranties over and i've got the same problem!
I just wanted to know if your phone wasn't working at all before you gave it in for service? And when it came back, it was working again?
And be not ready to repair it, they weren't ready to repair it for a fee either?
Click to expand...
Click to collapse
My phone wasn't working at all it didn't boot even display splash screen...just vibrates.I heared phone services have devices called "BOX" which can unbrick your dead phone.I think they did it with my phone and when it boots they saw my own boot screen instead of stock HTC...so it was clear to them they can void my warranty and offer motherboard replacement for fee (high fee ).I didn't agree for that and phone returned to me unbricked.I just had to reflash hboot again.
My 6 months old HTC Desire HD suddently died yesterday. I tried every way to turn it on, it just does not work:
1. Recharge the battery for the whole night and it is not turned on. The recharging light is not on when it is recharged.
2. Try with a backup battery. I still does not turn on
3. Try to hard reset, still does not turn on.
The worst thing is that my phone was bought in South Korea, and I am currently in the US. Called HTC US customer service center, they just does want to help. The funny thing is one of its staffs spent 20 minutes trying to find a phone number for me but could not find it.
Does anybody know what the problem could be? Is it a hardware failure?
BTW, I will not buy ANY HTC product for its bad warranty and customer service.
dzshopping said:
My 6 months old HTC Desire HD suddently died yesterday. I tried every way to turn it on, it just does not work:
1. Recharge the battery for the whole night and it is not turned on. The recharging light is not on when it is recharged.
2. Try with a backup battery. I still does not turn on
3. Try to hard reset, still does not turn on.
The worst thing is that my phone was bought in South Korea, and I am currently in the US. Called HTC US customer service center, they just does want to help. The funny thing is one of its staffs spent 20 minutes trying to find a phone number for me but could not find it.
Does anybody know what the problem could be? Is it a hardware failure?
BTW, I will not buy ANY HTC product for its bad warranty and customer service.
Click to expand...
Click to collapse
So you can't boot to bootloader? Hold vol down and power it.
Even though you bought it from S Korea, you should be able to get it to warranty repair with your phones IMEI code only. You could also try contacting the store you bought the phone from if possible.
No, even I tried the hard reset at you mentioned, it didn't work.
Also, I have called HTC US customer service for few times. As I said Htc's customer service is so terrible. They just don't care about you at all. They let you to get it repaired where you buy it. But the problem is that I will stay in the US for few months so I don't have a chance to use the phone any more.
Maybe I will switch to iPhone on 10/4...
Thanks for your reply and the information.
ILD3O said:
So you can't boot to bootloader? Hold vol down and power it.
Even though you bought it from S Korea, you should be able to get it to warranty repair with your phones IMEI code only. You could also try contacting the store you bought the phone from if possible.
Click to expand...
Click to collapse
dzshopping said:
No, even I tried the hard reset at you mentioned, it didn't work.
Also, I have called HTC US customer service for few times. As I said Htc's customer service is so terrible. They just don't care about you at all. They let you to get it repaired where you buy it. But the problem is that I will stay in the US for few months so I don't have a chance to use the phone any more.
Maybe I will switch to iPhone on 10/4...
Thanks for your reply and the information.
Click to expand...
Click to collapse
You should e-mail the HTC customer support one more time. It's often better to email them so they can look into the problem better, without the need to talk on phone at the same time.
The mail could also be forwarded to a technical department. Instead of the mostly useless people on so called "front line" of the phone customer service.
I don't mean to insult anyone personally. Big companies just do hire almost anyone to "first wave" and all the people who are really experts on phones are on so-called "second wave" where to the problems are sometimes forwarded.
Thanks for your tips. I am going to send the e-mail right now.
ILD3O said:
You should e-mail the HTC customer support one more time. It's often better to email them so they can look into the problem better, without the need to talk on phone at the same time.
The mail could also be forwarded to a technical department. Instead of the mostly useless people on so called "front line" of the phone customer service.
I don't mean to insult anyone personally. Big companies just do hire almost anyone to "first wave" and all the people who are really experts on phones are on so-called "second wave" where to the problems are sometimes forwarded.
Click to expand...
Click to collapse
No useful information from your first post ? What happens when you turn on the phone ? White screen ? Can you go to bootloader mode ?
In my opinion two things are possible - the ROM memory is very badly damaged (hardware issue) and have to pay to repair it . The second - the ROM/Build is broken and have to preinstall it. Unfortunatelly I don't know is it possible only by cable. If the case was for the good old HD2 it's easy, but no easy way for DesireHD.
So, go to a service, pay to someone to flash the phone (in a special box). In Bulgaria that will cost you 20 euro (about 30$), but it USA - no idea.
P.S. I mean unofficial customer service. In official HTC service will take you much money and you may have a problems. Don't worry - in the official service can't realize, that the phone is flashed in unofficial way.
No, when the phone is turned on, there is just nothing shown on the screen. It is like a brick. That is really wired.
tihomirone said:
No useful information from your first post ? What happens when you turn on the phone ? White screen ? Can you go to bootloader mode ?
In my opinion two things are possible - the ROM memory is very badly damaged (hardware issue) and have to pay to repair it . The second - the ROM/Build is broken and have to preinstall it. Unfortunatelly I don't know is it possible only by cable. If the case was for the good old HD2 it's easy, but no easy way for DesireHD.
So, go to a service, pay to someone to flash the phone (in a special box). In Bulgaria that will cost you 20 euro (about 30$), but it USA - no idea.
P.S. I mean unofficial customer service. In official HTC service will take you much money and you may have a problems. Don't worry - in the official service can't realize, that the phone is flashed in unofficial way.
Click to expand...
Click to collapse
I have sent an e-mail to HTC support. Let's see what they will tell me.
If the answer is to bring the phone to Korea for servicing, send it via mail to a friend of you. It will cost you much lower, than paing in USA.
HTC DESIRE HD not turn on after replacement touch screen
Hi, I am have this device HTC DESIRE HD. This device not turn on after replacement touch screen. after pressing the power button is activated vibrator, but the display does not light up. Please help me
SKmacintosh said:
Hi, I am have this device HTC DESIRE HD. This device not turn on after replacement touch screen. after pressing the power button is activated vibrator, but the display does not light up. Please help me
Click to expand...
Click to collapse
If HTC replaced your touch screen send it back to them,if you replaced the touch screen then you have to open again and make sure that everything is well connected or may be your new screen is bad
Sent from my Desire HD using xda premium
You say the led doesn't come on when charging?
Have you tried another charger?
Sent from my HTC Desire HD A9191 using xda app-developers app
Try connecting the phone to the computer via USB. If it enumerates under QHUSB_DLOAD then you either need JTAG or motherboard replacement.
Maybe someone can help me with my DHD, i could't find a thread with my problem....
My DHD wo't turn on, but it happend in another way...
I just wanted to go back to Stock via PD98IMG.zip. So I put the file on sdcard and booted into Bootloader.
When it started installing the zip, it just got freezed after updating the Bootloader, so I took out the battery.
Now the DHD won't start,not normaly, not bootlaoder and not recovery, and when i try to do a hard reset, the phone is vibrating 5 times an the led is getting green, but the screen is black -.-
I can charge the phone, but it just don't start.
Any solution for this problem??
MisterPlus said:
Maybe someone can help me with my DHD, i could't find a thread with my problem....
My DHD wo't turn on, but it happend in another way...
I just wanted to go back to Stock via PD98IMG.zip. So I put the file on sdcard and booted into Bootloader.
When it started installing the zip, it just got freezed after updating the Bootloader, so I took out the battery.
Now the DHD won't start,not normaly, not bootlaoder and not recovery, and when i try to do a hard reset, the phone is vibrating 5 times an the led is getting green, but the screen is black -.-
I can charge the phone, but it just don't start.
Any solution for this problem??
Click to expand...
Click to collapse
What PD98IMG.zip did you use?
This one is which I used to flash it: http://forum.xda-developers.com/showthread.php?t=905003
But I also just found a video on youtube which might help me, but I am not sure... : http://www.youtube.com/watch?v=5LUmUaxwue4
Edit:
Oh, the solution I found on Youtube is just to hard to make.... I thougt it would be easier, but it seems I can't do anything to repair it....
---------- Post added at 06:26 PM ---------- Previous post was at 05:33 PM ----------
Now I know what happend to our Phone!!!
The HBOOT on our phone is damaged or it had an incorrect installation of it, so that the phone is bricked.
The solution for this problem is, that you can send your phone to mobiletechvideos (just google it) and they have the necessary components and software, which can repair your phone. But it will cost you some dollars, but at least it isn't so expensive so that you can live with it, so I think.
MisterPlus said:
This one is which I used to flash it: http://forum.xda-developers.com/showthread.php?t=905003
But I also just found a video on youtube which might help me, but I am not sure... : http://www.youtube.com/watch?v=5LUmUaxwue4
Edit:
Oh, the solution I found on Youtube is just to hard to make.... I thougt it would be easier, but it seems I can't do anything to repair it....
---------- Post added at 06:26 PM ---------- Previous post was at 05:33 PM ----------
Now I know what happend to our Phone!!!
The HBOOT on our phone is damaged or it had an incorrect installation of it, so that the phone is bricked.
The solution for this problem is, that you can send your phone to mobiletechvideos (just google it) and they have the necessary components and software, which can repair your phone. But it will cost you some dollars, but at least it isn't so expensive so that you can live with it, so I think.
Click to expand...
Click to collapse
Ok, chill. didn't you read this?: DO NOT USE THIS IF YOUR PHONE CAME WITH GINGERBREAD
So you messed the bootloader. There is no jtag for HTC devices. Hboot fix is not easy nor fast. Pull the battery and put it back. Keep pressing power + volumen down until you get to the white splash screen. That might take a while, but you will eventually get to hboot. If you manage to get to hboot just let me know and i will lend you a hand.
glevitan said:
Ok, chill. didn't you read this?: DO NOT USE THIS IF YOUR PHONE CAME WITH GINGERBREAD
So you messed the bootloader. There is no jtag for HTC devices. Hboot fix is not easy nor fast. Pull the battery and put it back. Keep pressing power + volumen down until you get to the white splash screen. That might take a while, but you will eventually get to hboot. If you manage to get to hboot just let me know and i will lend you a hand.
Click to expand...
Click to collapse
Okay, I'll give it a try to enter HBOOT... I will post then if i could get in there
---------- Post added at 08:54 PM ---------- Previous post was at 08:30 PM ----------
Now I've tried to get into HBOOT for 20 min and the phone didn't react only one time... Is there any chance to fix it?
My hair is almost getting grey because of that smartphone
MisterPlus said:
Okay, I'll give it a try to enter HBOOT... I will post then if i could get in there
---------- Post added at 08:54 PM ---------- Previous post was at 08:30 PM ----------
Now I've tried to get into HBOOT for 20 min and the phone didn't react only one time... Is there any chance to fix it?
My hair is almost getting grey because of that smartphone
Click to expand...
Click to collapse
Does your phone do anything? or is plain dead?
It just do only some little actions like:
-When I put the cable into the phone, the led is orange
-When I try to do a hard reset it just vibrates 5 times and the led is green
That is all my phone is doing
Hi guys,
Today my desire suddenly turned itself off, and reloaded into HBOOT. None of the volume buttons work when trying to navigate the menu. HBOOT says:
BRAVO PVT3 SHIP S-ON
HBOOT-0.93.0001
MICROP-051d
TOUCH PANEL-SYNW0101
RADIO-5. 17. 05. 23
Aug 10 2010, 17:52:10
I've tried using the PB99IMG.zip method with older versions of android, but I'm running oxygen 2.3.3 rom, and the process fails every time. I've looked on the htc dev site for the 2.3.3 RUU, however when I try and download it it says file is cannot be found. Does anyone know where the RUU can be downloaded from?
Any help greatly appreciated.
Cheers,
Tom
There's the place where I downladed the one for my Desire. As I'm new user to his forum can't put links but have a look to shipped-roms.com
Thanks very much, I've managed to find the RUU. So it gets somewhere when I try and use the PB99IMG.zip method, but it just says parsing with a list of ten numbers and nothing happens :/
Try running RUU.exe when phone is booted into fastboot (and connected to PC obviously)
Also http://www.htcdev.com/process/legal_download/152
My main problem is that I can't boot into fast boot :/ when I hold the back button and turn the phone on it still goes to HBOOT. I have also ripped off my volume rocker to make sure its not the down button stuck If I plug it into my computer using HBOOT my computer picks up and Android 1.0 device. However if I go into a cmd and use "adb devices" it still says no devices found :/ and the RUU doesn't pick up the phone either when its plugged in.
Even though I've had clockworkmod installed, the phone is showing S-ON, does this mean I can send it back to HTC and it would still be in warranty?
Thanks for all of the help
Yeah the warranty should still cover it HOWEVER, from past experience, this sort of situation happened if the phone suffered from water damage, so I'm not sure whether you'd be okay. If you want I suppose it'd be worth a try, but if it turned out not to be covered by warranty you'd be looking at a hefty repair fee or a £20 return fee. It's up to you, if it's not water damage then you'd definitely be covered, shouldn't have ripped off the buttons though lol, don't know what they'll say to that.
bortak said:
Yeah the warranty should still cover it HOWEVER, from past experience, this sort of situation happened if the phone suffered from water damage, so I'm not sure whether you'd be okay. If you want I suppose it'd be worth a try, but if it turned out not to be covered by warranty you'd be looking at a hefty repair fee or a £20 return fee. It's up to you, if it's not water damage then you'd definitely be covered, shouldn't have ripped off the buttons though lol, don't know what they'll say to that.
Click to expand...
Click to collapse
Hmm it could be water damage from the amount of sweat produced when I was running as it was about half an hour after that that it broke. I've got a One X in the post anyway (luckily) so I may as well send the desire off to see if its salvageable, and if the cost is too much I can just leave it with them. I can put the buttons back on so that they work fine. So hopefully they'll be able to repair it (or send a new one ) and I can sell it If not, I'll be at no loss. Thanks for the help bortak
willmott1992 said:
Hmm it could be water damage from the amount of sweat produced when I was running as it was about half an hour after that that it broke. I've got a One X in the post anyway (luckily) so I may as well send the desire off to see if its salvageable, and if the cost is too much I can just leave it with them. I can put the buttons back on so that they work fine. So hopefully they'll be able to repair it (or send a new one ) and I can sell it If not, I'll be at no loss. Thanks for the help bortak
Click to expand...
Click to collapse
The HOX? Should've waited for the SGS3 like I am
Oh I wish I could but I was offered the One X for ten quid cheaper a month, so being a student it had to be taken..
Solved
Just thought I'd say, sent it back for warranty repair (even though it was S-OFF, rooted and had a custom rom, HTC fixed it and sent it straight back
Hi ...
Sympthoms are these....
The device does not boot - it shows HTC brilliance screen forever (until battery permits)
when in SAFEBOOT mode - the recovery and factory reset are not working for me (recovery shows some black screen with some dark-light HTC image on it, then screen goes black and the phone vibrates several times and then silences)
Attempts to "factory reset" go to nowhere - it just hangs.
The device is seen in FASTBOOT mode and is seen from PC via USB, and accepts commands,
I can issue FASTBOOT commands, and can see partitions and even read sectors out from it.
The command "fastboot oem get_identifier_token" isn't in the list, hovewer, so it responds as unknown subcommand.
Attempts to flash an image from fastboot command fail.
Is it became a brick?
Here are versions that I see on its FASTBOOT screen:
Code:
VISION PVT SHIP S-ON
HBOOT-0.85.0013
MICROP-0425
RADIO-26.10.04.03_m
eMMC-boot
Apr 11 2011 23:36:27
ahh, almost forgot... I brought the device to HTC official service, they agreed to repair it, by overwriting software version, but they returned the deviced back to me as it could be re-programmed back to life.
They proposed to replace a motherboard, so I took a moment to chat with my friends before I come to a decision.
(its a pity thing... the keyboard is really nice on the device.....)
I will be very grateful for an advices on the matter, especially to those who will guide me on what else to try.
Thanks!.
Are they going to charge you to replace the logicboard? If not do it for sure, if they're going to charge less than 50$ its a fair deal, otherwise you could buy a used one a do it yourself
http://forum.xda-developers.com/showthread.php?p=43195539
See this link for further testing options and more, but if HTC says they need to swap the board chances are your emmc is shot
Sent from my Nexus 4 using Tapatalk 2
demkantor said:
Are they going to charge you to replace the logicboard? If not do it for sure, if they're going to charge less than 50$ its a fair deal, otherwise you could buy a used one a do it yourself
http://forum.xda-developers.com/showthread.php?p=43195539
See this link for further testing options and more, but if HTC says they need to swap the board chances are your emmc is shot
Click to expand...
Click to collapse
thanks for your helpful and valid link,
I will give it a try.....
in our HTC repair service (I am in russia, there are an awful lot of stranger bears drinking vodka on streets and other strangenesses) they asked me to pay 150$ for replacement of board... (an update - not 150, rather 200$ - I miscalculated first time.........sorry)
this isn't fair, IMO.
I very much suspect that internal flash memory gives sporadic failures, that is why device became out of order...
My suspicion is based on previous usage history - namely, several times (3-5) I used "reset to factory", which I fail to explain otherwhise.
All in all,
your advice on finding used device is probably a best way, I afraid.
Thanks! :laugh:
I got a text message from a friend around an hour ago. I had my phone on charge at the time and it was about 25% charged. I started typing a reply when the screen froze, went black and the boot screen came on - classic crash and reboot, right. But when the boot screen came up, it only stayed on for a couple of seconds and then went off again and the phone has been completely dead since. Well I tried holding the power button for about 30 seconds and nothing happened. So I tried Vol Up+Pwr and the phone vibrated and the boot screen appeared for a split second and went off again and the phone has been dead ever since. I've had it on charge for about 40 minutes but no joy.
This doesn't seem to be the classic bootloop issue from what I know about it. So can anyone help me out with how I could revive it?
Does your device show up as 9008 Qualcomm if you connect it to your computer?
-gloim- said:
Does your device show up as 9008 Qualcomm if you connect it to your computer?
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In Device Manager, under ports it does show as "Qualcomm HS-USB QDLoader 9008 (COM5). Now you're gonna tell me its f**ked, right?
I can fix it contact me [emoji39]
Try this here: https://forum.xda-developers.com/g4/development/unbrick-lg-g4-h815-9008-qualcomm-t3452853
-gloim- said:
Try this here: https://forum.xda-developers.com/g4/development/unbrick-lg-g4-h815-9008-qualcomm-t3452853
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Click to collapse
Cheers Gloim. I'll give this a try.
An update to what has been happening - I left the phone with the battery removed overnight. I came down this morning, put the battery in and tried turning it on. The boot screen came up, along with the blue led, which is hopeful as there were no led's last night. The boot screen stayed on the screen maybe 15 seconds before the phone turned off again. I removed/replaced the battery, turned it on, same thing. So I tried booting into download mode (hold Vol UP button, insert usb cable and hold Vol Up until Firmware Update screen.), but the phone started booting up normally. A bit into the boot animation, it rebooted again. So I tried a normal bootup and it got to the lock screen, where it rebooted again after about 15 seconds again. I booted normally again, lockscreen again. This time it refused to turn on again.
So it appears all may not be lost.
I said pm me i give solution
dev8987.tiwari said:
I said pm me i give solution
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Yeah, I was giving the other "solution" a try before contacting you. Don't worry, I'll probably be giving you a shout soon.
dev8987.tiwari said:
I said pm me i give solution
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why pm? isn't the idea of the forum to share this kind of solutions?
mickrick said:
Yeah, I was giving the other "solution" a try before contacting you. Don't worry, I'll probably be giving you a shout soon.
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any news? It happened to me just a couple of hours ago, was reading some news, the the screen went black with 2 lines on top white and blue, took off the battery put it back on, it started booting but the LG animation hanged up, took the battery of again, and it never turned back on, tried charging the battery for some time, tried removing battery and pluging the charger to see if the screen waked up with the battery logo, tried vol up + pwr, vol down +pwr, it does not even vibrate : S
magatsu82 said:
why pm? isn't the idea of the forum to share this kind of solutions?
any news? It happened to me just a couple of hours ago, was reading some news, the the screen went black with 2 lines on top white and blue, took off the battery put it back on, it started booting but the LG animation hanged up, took the battery of again, and it never turned back on, tried charging the battery for some time, tried removing battery and pluging the charger to see if the screen waked up with the battery logo, tried vol up + pwr, vol down +pwr, it does not even vibrate : S
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Ok bro but it voids forum. Rules are you going to pay for that
---------- Post added at 05:05 PM ---------- Previous post was at 05:04 PM ----------
But still i will provide a written solution to you all when im free
-gloim- said:
Does your device show up as 9008 Qualcomm if you connect it to your computer?
Click to expand...
Click to collapse
I'm experiencing the exact same issue. Not the bootloop error, phone just went off and it may or may not power up. Currently it's stuck on the LG splashscreen. Not being recognised by my PC, is there no hope?
Edit: Now recognised by the PC. I'll check the other thread.
magatsu82 said:
any news? It happened to me just a couple of hours ago, was reading some news, the the screen went black with 2 lines on top white and blue, took off the battery put it back on, it started booting but the LG animation hanged up, took the battery of again, and it never turned back on, tried charging the battery for some time, tried removing battery and pluging the charger to see if the screen waked up with the battery logo, tried vol up + pwr, vol down +pwr, it does not even vibrate : S
Click to expand...
Click to collapse
No joy at all. I do know its the very common CPU/EMMC problem as I put the phone in the freezer for 15 minutes (in a freezer bag of course) and it booted up, but froze almost immediately and turned off again.
I contacted LG who rang me the following day asking for details and the caller said it is definitely a hardware issue, and if I send proof of purchase showing it was bought from a retailer it would be repaired free of charge. I bought mine from an ebay seller, which I told him, and he said if its an ebay company and not a private sale, it was ok. But if bought from a private seller, its considered 2nd hand and warranty is void, even if it was still sealed in its box, which I think is a bit harsh. Anyway, I thought I had bought mine from a private seller, but it turns out it was an ebay shop. I forwarded the proof of purchase and seller details on Friday and I've just received a call to say they are accepting it for a repair only. Which is less than ideal but they could've just said no I suppose. So when I get it back I'll sell it and buy something with a similar spec instead. Its the best phone I've used up till now.
Ok try ILAPO fix by disabling the2 cores and your phone will be on
mickrick said:
No joy at all. I do know its the very common CPU/EMMC problem as I put the phone in the freezer for 15 minutes (in a freezer bag of course) and it booted up, but froze almost immediately and turned off again.
I contacted LG who rang me the following day asking for details and the caller said it is definitely a hardware issue, and if I send proof of purchase showing it was bought from a retailer it would be repaired free of charge. I bought mine from an ebay seller, which I told him, and he said if its an ebay company and not a private sale, it was ok. But if bought from a private seller, its considered 2nd hand and warranty is void, even if it was still sealed in its box, which I think is a bit harsh. Anyway, I thought I had bought mine from a private seller, but it turns out it was an ebay shop. I forwarded the proof of purchase and seller details on Friday and I've just received a call to say they are accepting it for a repair only. Which is less than ideal but they could've just said no I suppose. So when I get it back I'll sell it and buy something with a similar spec instead. Its the best phone I've used up till now.
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Was it still in warranty? Mine only came with the 12 month LG warranty. I bought it in November 2015, so it's out of warranty. I did log a repair with LG and they tried to call me but I missed the call, they sent me an SMS earlier but their offices are closed today. Wondering whether they would consider an out of warranty repair as it's 509 serial number and they were known to be faulty.
tharweb said:
Was it still in warranty? Mine only came with the 12 month LG warranty. I bought it in November 2015, so it's out of warranty. I did log a repair with LG and they tried to call me but I missed the call, they sent me an SMS earlier but their offices are closed today. Wondering whether they would consider an out of warranty repair as it's 509 serial number and they were known to be faulty.
Click to expand...
Click to collapse
I bought mine at the end of December 2015 and I read on their website that there is a 24 month hardware only warranty on the H815. They accepted it for a repair only under warranty, so I'm pretty sure there is an extended warranty period due to these hardware problems. They have accepted that it is an inherent problem so they would be legally bound to offer some sort of extension to the original warranty.
The only problem I can see now is them seeing the bootloader is unlocked and a custom recovery installed. But there was a legal ruling made in the UK several months ago in a case taken by a Samsung customer, that unlocking and rooting a phone is not a breach of warranty where a claim is made for a totally unconnected fault, ie an inherent hardware fault. But if the phone was rooted and overclocked causing cpu or ram damage, or bricked due to flashing an unsupported rom, for example, that would be a breach of warranty. But I get the feeling they would use any excuse to get out of honouring the warranty.
I just hope I get it back soon though. I'm using my old quadcore mediatek N9500 Chinese phone in the meantime and it's driving me mad. I don't remember it being this slow and laggy when I first got it
mickrick said:
I bought mine at the end of December 2015 and I read on their website that there is a 24 month hardware only warranty on the H815. They accepted it for a repair only under warranty, so I'm pretty sure there is an extended warranty period due to these hardware problems. They have accepted that it is an inherent problem so they would be legally bound to offer some sort of extension to the original warranty.
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Interesting thanks. The web site shows 12 months for me? I will definitely give them a call then and see what they say. Good luck with yours.
Just a quick update, I rang LG this afternoon. I was asked a few questions, where I'd purchased from etc., then the agent started to book the repair in. I stopped her to ask whether it would be done under warranty, and she said, yes of course, your warranty is still current. So despite their web site indicating it had a 12 month warranty, it is 2 years. What a relief!
Sent from my Nexus 6P using Tapatalk
Any solution with unlocked bootloader ?
gamzekal said:
Any solution with unlocked bootloader ?
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It goes either way some claim since its hardware failure there still warantying some of them even with unlocked bl. A lot of cases after return people having to update their device id with lg to get a new unlock .bin. Which means theyre honering unlocked bls too
gamzekal said:
Any solution with unlocked bootloader ?
Click to expand...
Click to collapse
TheMadScientist420 said:
It goes either way some claim since its hardware failure there still warantying some of them even with unlocked bl. A lot of cases after return people having to update their device id with lg to get a new unlock .bin. Which means theyre honering unlocked bls too
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Click to collapse
Mine was picked up on Wednesday last week and delivered back today. 7 day turnaround, not too bad at all. I think they put a new board in it though. It's still marshmallow but it has been returned to O2 branding and the bootloader locked. My existing unlock.bin won't work with it either.