I got a text message from a friend around an hour ago. I had my phone on charge at the time and it was about 25% charged. I started typing a reply when the screen froze, went black and the boot screen came on - classic crash and reboot, right. But when the boot screen came up, it only stayed on for a couple of seconds and then went off again and the phone has been completely dead since. Well I tried holding the power button for about 30 seconds and nothing happened. So I tried Vol Up+Pwr and the phone vibrated and the boot screen appeared for a split second and went off again and the phone has been dead ever since. I've had it on charge for about 40 minutes but no joy.
This doesn't seem to be the classic bootloop issue from what I know about it. So can anyone help me out with how I could revive it?
Does your device show up as 9008 Qualcomm if you connect it to your computer?
-gloim- said:
Does your device show up as 9008 Qualcomm if you connect it to your computer?
Click to expand...
Click to collapse
In Device Manager, under ports it does show as "Qualcomm HS-USB QDLoader 9008 (COM5). Now you're gonna tell me its f**ked, right?
I can fix it contact me [emoji39]
Try this here: https://forum.xda-developers.com/g4/development/unbrick-lg-g4-h815-9008-qualcomm-t3452853
-gloim- said:
Try this here: https://forum.xda-developers.com/g4/development/unbrick-lg-g4-h815-9008-qualcomm-t3452853
Click to expand...
Click to collapse
Cheers Gloim. I'll give this a try.
An update to what has been happening - I left the phone with the battery removed overnight. I came down this morning, put the battery in and tried turning it on. The boot screen came up, along with the blue led, which is hopeful as there were no led's last night. The boot screen stayed on the screen maybe 15 seconds before the phone turned off again. I removed/replaced the battery, turned it on, same thing. So I tried booting into download mode (hold Vol UP button, insert usb cable and hold Vol Up until Firmware Update screen.), but the phone started booting up normally. A bit into the boot animation, it rebooted again. So I tried a normal bootup and it got to the lock screen, where it rebooted again after about 15 seconds again. I booted normally again, lockscreen again. This time it refused to turn on again.
So it appears all may not be lost.
I said pm me i give solution
dev8987.tiwari said:
I said pm me i give solution
Click to expand...
Click to collapse
Yeah, I was giving the other "solution" a try before contacting you. Don't worry, I'll probably be giving you a shout soon.
dev8987.tiwari said:
I said pm me i give solution
Click to expand...
Click to collapse
why pm? isn't the idea of the forum to share this kind of solutions?
mickrick said:
Yeah, I was giving the other "solution" a try before contacting you. Don't worry, I'll probably be giving you a shout soon.
Click to expand...
Click to collapse
any news? It happened to me just a couple of hours ago, was reading some news, the the screen went black with 2 lines on top white and blue, took off the battery put it back on, it started booting but the LG animation hanged up, took the battery of again, and it never turned back on, tried charging the battery for some time, tried removing battery and pluging the charger to see if the screen waked up with the battery logo, tried vol up + pwr, vol down +pwr, it does not even vibrate : S
magatsu82 said:
why pm? isn't the idea of the forum to share this kind of solutions?
any news? It happened to me just a couple of hours ago, was reading some news, the the screen went black with 2 lines on top white and blue, took off the battery put it back on, it started booting but the LG animation hanged up, took the battery of again, and it never turned back on, tried charging the battery for some time, tried removing battery and pluging the charger to see if the screen waked up with the battery logo, tried vol up + pwr, vol down +pwr, it does not even vibrate : S
Click to expand...
Click to collapse
Ok bro but it voids forum. Rules are you going to pay for that
---------- Post added at 05:05 PM ---------- Previous post was at 05:04 PM ----------
But still i will provide a written solution to you all when im free
-gloim- said:
Does your device show up as 9008 Qualcomm if you connect it to your computer?
Click to expand...
Click to collapse
I'm experiencing the exact same issue. Not the bootloop error, phone just went off and it may or may not power up. Currently it's stuck on the LG splashscreen. Not being recognised by my PC, is there no hope?
Edit: Now recognised by the PC. I'll check the other thread.
magatsu82 said:
any news? It happened to me just a couple of hours ago, was reading some news, the the screen went black with 2 lines on top white and blue, took off the battery put it back on, it started booting but the LG animation hanged up, took the battery of again, and it never turned back on, tried charging the battery for some time, tried removing battery and pluging the charger to see if the screen waked up with the battery logo, tried vol up + pwr, vol down +pwr, it does not even vibrate : S
Click to expand...
Click to collapse
No joy at all. I do know its the very common CPU/EMMC problem as I put the phone in the freezer for 15 minutes (in a freezer bag of course) and it booted up, but froze almost immediately and turned off again.
I contacted LG who rang me the following day asking for details and the caller said it is definitely a hardware issue, and if I send proof of purchase showing it was bought from a retailer it would be repaired free of charge. I bought mine from an ebay seller, which I told him, and he said if its an ebay company and not a private sale, it was ok. But if bought from a private seller, its considered 2nd hand and warranty is void, even if it was still sealed in its box, which I think is a bit harsh. Anyway, I thought I had bought mine from a private seller, but it turns out it was an ebay shop. I forwarded the proof of purchase and seller details on Friday and I've just received a call to say they are accepting it for a repair only. Which is less than ideal but they could've just said no I suppose. So when I get it back I'll sell it and buy something with a similar spec instead. Its the best phone I've used up till now.
Ok try ILAPO fix by disabling the2 cores and your phone will be on
mickrick said:
No joy at all. I do know its the very common CPU/EMMC problem as I put the phone in the freezer for 15 minutes (in a freezer bag of course) and it booted up, but froze almost immediately and turned off again.
I contacted LG who rang me the following day asking for details and the caller said it is definitely a hardware issue, and if I send proof of purchase showing it was bought from a retailer it would be repaired free of charge. I bought mine from an ebay seller, which I told him, and he said if its an ebay company and not a private sale, it was ok. But if bought from a private seller, its considered 2nd hand and warranty is void, even if it was still sealed in its box, which I think is a bit harsh. Anyway, I thought I had bought mine from a private seller, but it turns out it was an ebay shop. I forwarded the proof of purchase and seller details on Friday and I've just received a call to say they are accepting it for a repair only. Which is less than ideal but they could've just said no I suppose. So when I get it back I'll sell it and buy something with a similar spec instead. Its the best phone I've used up till now.
Click to expand...
Click to collapse
Was it still in warranty? Mine only came with the 12 month LG warranty. I bought it in November 2015, so it's out of warranty. I did log a repair with LG and they tried to call me but I missed the call, they sent me an SMS earlier but their offices are closed today. Wondering whether they would consider an out of warranty repair as it's 509 serial number and they were known to be faulty.
tharweb said:
Was it still in warranty? Mine only came with the 12 month LG warranty. I bought it in November 2015, so it's out of warranty. I did log a repair with LG and they tried to call me but I missed the call, they sent me an SMS earlier but their offices are closed today. Wondering whether they would consider an out of warranty repair as it's 509 serial number and they were known to be faulty.
Click to expand...
Click to collapse
I bought mine at the end of December 2015 and I read on their website that there is a 24 month hardware only warranty on the H815. They accepted it for a repair only under warranty, so I'm pretty sure there is an extended warranty period due to these hardware problems. They have accepted that it is an inherent problem so they would be legally bound to offer some sort of extension to the original warranty.
The only problem I can see now is them seeing the bootloader is unlocked and a custom recovery installed. But there was a legal ruling made in the UK several months ago in a case taken by a Samsung customer, that unlocking and rooting a phone is not a breach of warranty where a claim is made for a totally unconnected fault, ie an inherent hardware fault. But if the phone was rooted and overclocked causing cpu or ram damage, or bricked due to flashing an unsupported rom, for example, that would be a breach of warranty. But I get the feeling they would use any excuse to get out of honouring the warranty.
I just hope I get it back soon though. I'm using my old quadcore mediatek N9500 Chinese phone in the meantime and it's driving me mad. I don't remember it being this slow and laggy when I first got it
mickrick said:
I bought mine at the end of December 2015 and I read on their website that there is a 24 month hardware only warranty on the H815. They accepted it for a repair only under warranty, so I'm pretty sure there is an extended warranty period due to these hardware problems. They have accepted that it is an inherent problem so they would be legally bound to offer some sort of extension to the original warranty.
Click to expand...
Click to collapse
Interesting thanks. The web site shows 12 months for me? I will definitely give them a call then and see what they say. Good luck with yours.
Just a quick update, I rang LG this afternoon. I was asked a few questions, where I'd purchased from etc., then the agent started to book the repair in. I stopped her to ask whether it would be done under warranty, and she said, yes of course, your warranty is still current. So despite their web site indicating it had a 12 month warranty, it is 2 years. What a relief!
Sent from my Nexus 6P using Tapatalk
Any solution with unlocked bootloader ?
gamzekal said:
Any solution with unlocked bootloader ?
Click to expand...
Click to collapse
It goes either way some claim since its hardware failure there still warantying some of them even with unlocked bl. A lot of cases after return people having to update their device id with lg to get a new unlock .bin. Which means theyre honering unlocked bls too
gamzekal said:
Any solution with unlocked bootloader ?
Click to expand...
Click to collapse
TheMadScientist420 said:
It goes either way some claim since its hardware failure there still warantying some of them even with unlocked bl. A lot of cases after return people having to update their device id with lg to get a new unlock .bin. Which means theyre honering unlocked bls too
Click to expand...
Click to collapse
Mine was picked up on Wednesday last week and delivered back today. 7 day turnaround, not too bad at all. I think they put a new board in it though. It's still marshmallow but it has been returned to O2 branding and the bootloader locked. My existing unlock.bin won't work with it either.
Related
Hi,
While on holiday I put my Desire HD on charge over night (was working fine at that point), but when trying to turn it on the next morning it just vibrated 7 times and that was it - the phone would do nothing. The phone doesn't respond to the hard reset process described on the HTC website and no lights come on at any point (not even when connected to the charger).
The only time the phone does anything, is when you eject the battery and re-insert it. At the point where the battery touches the contacts inside the phone, it vibrates 7 times again and nothing more. The phone has not been modified in any way and uses the original OS from HTC. All the phone does is vibrate 7 times when inserting the battery. Otherwise it's completely dead.
This would, I presume, normally be a simple warranty case (8 month old phone). However, in my desperation to reset/fix the phone, I tried pressing what I thought was a reset button underneath the SIM & memory card cover (with the tip of a pen). Instead of the 'click' that I expected though, it pierced what turned out to be a small black sticker - an action which HTC says has invalidated the warranty on my phone. They have now created a return reference for me, but I'm likely to be hit with a big bill for repair if/when I send the phone in.
I understand that confusing a sticker for a button is a stupid thing to do, but I can't change what I did and I genuinely thought that I was pressing a button on the back of the phone.
Is there any possible solution without having to send the phone in to HTC?
Thank you,
Craig.
craigspc said:
Hi,
While on holiday I put my Desire HD on charge over night (was working fine at that point), but when trying to turn it on the next morning it just vibrated 7 times and that was it - the phone would do nothing. The phone doesn't respond to the hard reset process described on the HTC website and no lights come on at any point (not even when connected to the charger).
The only time the phone does anything, is when you eject the battery and re-insert it. At the point where the battery touches the contacts inside the phone, it vibrates 7 times again and nothing more. The phone has not been modified in any way and uses the original OS from HTC. All the phone does is vibrate 7 times when inserting the battery. Otherwise it's completely dead.
This would, I presume, normally be a simple warranty case (8 month old phone). However, in my desperation to reset/fix the phone, I tried pressing what I thought was a reset button underneath the SIM & memory card cover (with the tip of a pen). Instead of the 'click' that I expected though, it pierced what turned out to be a small black sticker - an action which HTC says has invalidated the warranty on my phone. They have now created a return reference for me, but I'm likely to be hit with a big bill for repair if/when I send the phone in.
I understand that confusing a sticker for a button is a stupid thing to do, but I can't change what I did and I genuinely thought that I was pressing a button on the back of the phone.
Is there any possible solution without having to send the phone in to HTC?
Thank you,
Craig.
Click to expand...
Click to collapse
Can you post a pic of the black sticker you accidently clicked.. Also any other "void stick" there is
I'd like to know if it is obvious that you tried to open the phone up or not..
To me, if you cannot get into Recovery nor Bootloader, your pretty much screwed, try pulling battery out, insert it back in, hold the Volume down button, and while holding press Power button?
Found this aswell:
http://forum.xda-developers.com/showthread.php?t=879726
Others with your problem, but it seems Service is the only way..
Shidapu said:
Can you post a pic of the black sticker you accidently clicked.. Also any other "void stick" there is
I'd like to know if it is obvious that you tried to open the phone up or not..
Click to expand...
Click to collapse
I'll have access to a Digital SLR tonight and will post a photo tonight. Looking at the phone though, it is clearly visible that it has not been touched with anything other than the tip of a pen. There is another small sticker that I found in the battery compartment - this is completely in tact.
I don't think anyone looking at the phone would doubt that the one sticker was pierced with the tip of a pen, but unfortunately that doesn't seem to make any difference. The guy I spoke to from HTC was friendly and polite, but he insisted that it wouldn't make any difference - I broke the rules and that's it.
I suppose the only reason that I'm disappointed is that I've now had four HTC smartphones and I've never requested warranty support before. Oh well... :-(
Thanks for the links you provided. Lots of useful info, but unfortunately I can't find any solution - the phone is clearly dead.
Thanks,
Craig.
Shidapu said:
Can you post a pic of the black sticker you accidently clicked.. Also any other "void stick" there is
Here's the pic. I didn't bother taking a photo of the other sticker as it hasn't been touched or damaged at all. Would you say it's worth sending the phone and enclosing a note explaining what I did?
Click to expand...
Click to collapse
Sending it I believe is the only way the phone will get fixed. DO include a note explaining what you did but I dont know how useful it will be. You never know though. As the other one is still intact they may believe you and do it for free.
Repaired
I just wanted to say thanks for the replies. I sent my phone in and the repair was carried out under warranty.
Regards,
Craig.
Can you tell what was broken and repaired in your phone?I have the same problem since yesterday...
Without screenshot is more difficult solve :-(
gopiter said:
Can you tell what was broken and repaired in your phone?I have the same problem since yesterday...
Click to expand...
Click to collapse
Apparently it was a motherboard failure. The board was replaced and now it's working fine again.
Same......
craigspc said:
Apparently it was a motherboard failure. The board was replaced and now it's working fine again.
Click to expand...
Click to collapse
Exactly the same is happening to me... 8 months old too..
About to send it off for warrenty, but can you tell me if you lost all your information and number, apps on the handset, as I cant remember the last time I did a sync..
thanks..
I just got answer from HTC service that motherboard of my DHD is broken and they wont replace it because of unautorised firmware flashed...
gopiter said:
I just got answer from HTC service that motherboard of my DHD is broken and they wont replace it because of unautorised firmware flashed...
Click to expand...
Click to collapse
Lol...thats bad, This might be the first case which I have seen returned because of unauthorized firmware..., Don't leave it like that and read the full document which come with the phone. There will be some wording which might not be clear but should be enough to fight back...
Yep...I think I'm the first person who returned phone back from warranty because of no HTC firmware flashed...As soon as I get my DHD and documents back I'll report what they said.
online4yourmin said:
Exactly the same is happening to me... 8 months old too..
About to send it off for warrenty, but can you tell me if you lost all your information and number, apps on the handset, as I cant remember the last time I did a sync..
thanks..
Click to expand...
Click to collapse
Yes, if you send the phone in for repair, you will lose everything stored on the device that you haven't backed up. I think this will be the case even if they don't replace the motherboard. Any apps that you previously bought through Android Market can be restored though - you don't have to buy them again.
Craig.
gopiter said:
I just got answer from HTC service that motherboard of my DHD is broken and they wont replace it because of unautorised firmware flashed...
Click to expand...
Click to collapse
Hmm.. That's bad news... Trying to read between the lines a bit - Are they saying that they won't replace the motherboard because you have flashed the phone, or because they suspect that flashing the phone played a direct role in the failure?
If the motherboard has died surely they'd replace it? Then again, if the motherboard had died completely - how would they know that the phone had been flashed in the first place?
When exactly did the problem start for you?
Craig.
craigspc said:
Hmm.. That's bad news... Trying to read between the lines a bit - Are they saying that they won't replace the motherboard because you have flashed the phone, or because they suspect that flashing the phone played a direct role in the failure?
If the motherboard has died surely they'd replace it? Then again, if the motherboard had died completely - how would they know that the phone had been flashed in the first place?
When exactly did the problem start for you?
Craig.
Click to expand...
Click to collapse
A returned my phone to the seller so I don't have direct contact with HTC service but the seller got information from service that: motherboard is dead because of flashing unauthorized firmware/unauthorized firmware damaged motherboard...I'm waiting to get my phone back from service with documentation and then I'll fight back...
My phone works perfectly normal and when I tried to reebot it simply wont boot...it's strange and I wonder how firmware it self could damage motherboard?
Ok, DHD came back from HTC service with all documentation and statement that they will not repair it etc...and it normally boot into OS...But it couldn't boot into bootloader - just vibrates 3 times.So I booted it again into OS and flashed again the hboot and after that phone successfully boot into bootloader .So now my DHD is fully functional I just wonder why HTC claimed that motherboard is broken and wanted me to pay for replacement...?
Very strange - 8 month fault
I too have a DHD - this one is stock standard - got it back from employee today as he said it was not charging (worked right up till then). i plugged it in and got a flashing orange amber light. left if for a while noting would work. finally worked out if i inserted teh battery while plugged in it woud give me a solid charging light and vibrate 7 times.
Seems strange that they are all faulting at 8 months. Mine was an import, so it might have to go back to singapore or malaysia or where ever it cam from.
Checked battery it is at 3.8V so ok.
gopiter said:
Ok, DHD came back from HTC service with all documentation and statement that they will not repair it etc...and it normally boot into OS...But it couldn't boot into bootloader - just vibrates 3 times.So I booted it again into OS and flashed again the hboot and after that phone successfully boot into bootloader .So now my DHD is fully functional I just wonder why HTC claimed that motherboard is broken and wanted me to pay for replacement...?
Click to expand...
Click to collapse
My warranties over and i've got the same problem!
I just wanted to know if your phone wasn't working at all before you gave it in for service? And when it came back, it was working again?
And be not ready to repair it, they weren't ready to repair it for a fee either?
Omairss said:
My warranties over and i've got the same problem!
I just wanted to know if your phone wasn't working at all before you gave it in for service? And when it came back, it was working again?
And be not ready to repair it, they weren't ready to repair it for a fee either?
Click to expand...
Click to collapse
My phone wasn't working at all it didn't boot even display splash screen...just vibrates.I heared phone services have devices called "BOX" which can unbrick your dead phone.I think they did it with my phone and when it boots they saw my own boot screen instead of stock HTC...so it was clear to them they can void my warranty and offer motherboard replacement for fee (high fee ).I didn't agree for that and phone returned to me unbricked.I just had to reflash hboot again.
I bought my phone from second hand without guarantee documents!
A day, me and my OneX went to a restaurant and waiting for food.
I want to check my e-mails and turned on WiFi but the WiFi is can't turn on :S
Ok, restart... bootloop.... factory reset...
After factory reset, i had the menu of languages. I chose my language and the phone can't respond... ok i lock my screen and reunlock my screen. I locked but i can't unlock :S
Ok. I "drop" my phone to another gsm service. I waited 3 month for my phone and he "drop me back" with this message: You phone is unrepairable.
I said What the f***!?
1 month later....
_______
I contact with HTC support. He gave me a Service adress. I send the phone to this service 2013.02.26. ... Today the service sent me a message to my old phone "Your phone repaired, you can take it on our customer service. Have a nice day!".
My phone is fully repaired without documents for 0 price!
Thank you HTC!
WinnerB0Y said:
I bought my phone from second hand without guarantee documents!
A day, me and my OneX went to a restaurant and waiting for food.
I want to check my e-mails and turned on WiFi but the WiFi is can't turn on :S
Ok, restart... bootloop.... factory reset...
After factory reset, i had the menu of languages. I chose my language and the phone can't respond... ok i lock my screen and reunlock my screen. I locked but i can't unlock :S
Ok. I "drop" my phone to another gsm service. I waited 3 month for my phone and he "drop me back" with this message: You phone is unrepairable.
I said What the f***!?
1 month later....
_______
I contact with HTC support. He gave me a Service adress. I send the phone to this service 2013.02.26. ... Today the service sent me a message to my old phone "Your phone repaired, you can take it on our customer service. Have a nice day!".
My phone is fully repaired without documents for 0 price!
Thank you HTC!
Click to expand...
Click to collapse
i sended last friday also my phone in because of the faulty wifi and bad battery life, really bad battery life...ok and because of another repair center my screen wasn't really original anymore and what do i reading on their letter today as i got my phone back ....lcd screen changed ...now it's again new like it is a new phone ...wifi repaired and battery was changed because of overheating and poor battery life ...WITHOUT paying something i think htc was reading that this all was f*cking us up with the repair centers due to sh*t support and now ....i'm sooooo happy *_*
Well both of you are very lucky indeed. Mine broke over xmas, basically loads of system apps started to force close like android.com and so on. This went on for a week and I got really annoyed and installed ARHD then freeze...nothing. I force restart and it never turned on again, I plugged it into the pc and I got a message saying driver could not be installed and there was an exclamation mark over where the htc driver was. So basically I think it was in some low power state such as APX but I don't know. I think there is confusion over what APX mode is around here.
To OP what made you think you had APX as you claim in the title.
In the end my carrier charged me £ 76.00 because they said I voided my warranty due to me installing what they said was Illegal Software on it. You are so lucky mate.
Maximus78 said:
Well both of you are very lucky indeed. Mine broke over xmas, basically loads of system apps started to force close like android.com and so on. This went on for a week and I got really annoyed and installed ARHD then freeze...nothing. I force restart and it never turned on again, I plugged it into the pc and I got a message saying driver could not be installed and there was an exclamation mark over where the htc driver was. So basically I think it was in some low power state such as APX but I don't know. I think there is confusion over what APX mode is around here.
To OP what made you think you had APX as you claim in the title.
In the end my carrier charged me £ 76.00 because they said I voided my warranty due to me installing what they said was Illegal Software on it. You are so lucky mate.
Click to expand...
Click to collapse
i just made all to stock and yes...really lucky that htc germany/ the repair partner of htc made it ....i'm sooo happy....like i said..i made all to stock updated again to latest ota and all was fine only a few days which is REALLY good )
I was excited to see that one of my Nexus 7 tablets was getting the 4.4.3 update today. I started the update and let it go. When I came back I was at the lock screen. I only have the simple swipe to unlock. I couldn't unlock it at all. Held in the power button for several seconds until it shut off. Thought maybe something didn't load right. When I booted it back up, same thing. No touch screen.
Here is a little background. This is a Nexus 7 v2. Unlocked it and rooted it using the Nexus Root Toolkit version 1.8.2. During the process I did install the recommended recovery option. Everything worked great until the update today. Seems like I can't do anything. I can't use this toolkit to restore from the backup I made because I can't get into the tablet to turn on USB debugging or whatever it is asking me to do. I tried booting into recovery by holding the volume down and power button. The result was a picture of the android with a red triangle and an exclamation point. Not sure what else to do so I am posting this for all of you guys with more experience than me. Can anyone give me any suggestions?
opreda said:
I was excited to see that one of my Nexus 7 tablets was getting the 4.4.3 update today. I started the update and let it go. When I came back I was at the lock screen. I only have the simple swipe to unlock. I couldn't unlock it at all. Held in the power button for several seconds until it shut off. Thought maybe something didn't load right. When I booted it back up, same thing. No touch screen.
Here is a little background. This is a Nexus 7 v2. Unlocked it and rooted it using the Nexus Root Toolkit version 1.8.2. During the process I did install the recommended recovery option. Everything worked great until the update today. Seems like I can't do anything. I can't use this toolkit to restore from the backup I made because I can't get into the tablet to turn on USB debugging or whatever it is asking me to do. I tried booting into recovery by holding the volume down and power button. The result was a picture of the android with a red triangle and an exclamation point. Not sure what else to do so I am posting this for all of you guys with more experience than me. Can anyone give me any suggestions?
Click to expand...
Click to collapse
Once you are back at the android lying on its back, hold down power and tap the volume up key, this will get you a recovery menu, from there you can try to wipe cache and dalvik, and if need be, factory reset.
Touch screen is still dead.
Thanks for the quick update. I did all of the above and was able to reset the tablet. Not I am at the Welcome screen and tapping the screen does nothing I find it hard to believe that the touchscreen died during the update. I guess I will need to look on EBay for some parts. Can anyone suggest what parts to look for? Touch screen digitizer assembly is listing for around $65.
opreda said:
Thanks for the quick update. I did all of the above and was able to reset the tablet. Not I am at the Welcome screen and tapping the screen does nothing I find it hard to believe that the touchscreen died during the update. I guess I will need to look on EBay for some parts. Can anyone suggest what parts to look for? Touch screen digitizer assembly is listing for around $65.
Click to expand...
Click to collapse
I might suggest you open it up now (you're going to have to anyways to replace it), and make sure the cable is securely inserted.
opreda said:
Thanks for the quick update. I did all of the above and was able to reset the tablet. Not I am at the Welcome screen and tapping the screen does nothing I find it hard to believe that the touchscreen died during the update. I guess I will need to look on EBay for some parts. Can anyone suggest what parts to look for? Touch screen digitizer assembly is listing for around $65.
Click to expand...
Click to collapse
If touch works in TWRP then its not hardware related
Sent from my Nexus 4 using XDA Free mobile app
Tried the cables...
I found a tear down video on YouTube and was able to disconnect and then reconnect the long cable that goes across the battery connecting the 2 circuit boards. I believe this cable is connected to the digitizer. I was hoping that maybe this would fix my problem. No such luck.
Here is my question. This tablet was purchased on EBay and was sold as a refurbushed tablet with a 90 day warranty from Asus. I purchased it about a month ago so I should be in the warranty period. Since I unlocked the bootloader and rooted it, should I even try to send it to Asus for repair or should I just spend the $65 and buy the replacement parts on EBay? Instead of just buying the digitizer, I was thinking I would get the combo digitizer and lcd screen since it would save me having to use a heat gun to unglue the screen from the digitizer.
What do you think would be my best bet?
Thanks to everyone for all your suggestions.
opreda said:
I found a tear down video on YouTube and was able to disconnect and then reconnect the long cable that goes across the battery connecting the 2 circuit boards. I believe this cable is connected to the digitizer. I was hoping that maybe this would fix my problem. No such luck.
Here is my question. This tablet was purchased on EBay and was sold as a refurbushed tablet with a 90 day warranty from Asus. I purchased it about a month ago so I should be in the warranty period. Since I unlocked the bootloader and rooted it, should I even try to send it to Asus for repair or should I just spend the $65 and buy the replacement parts on EBay? Instead of just buying the digitizer, I was thinking I would get the combo digitizer and lcd screen since it would save me having to use a heat gun to unglue the screen from the digitizer.
What do you think would be my best bet?
Thanks to everyone for all your suggestions.
Click to expand...
Click to collapse
You can always unroot and relock the bootloader (you can use this to get it back to factory), if it's under warranty I'd go that route.
USB debugging...
Wouldn't this require me to have USB debugging enabled on the tablet? Since I went into recovery and restored it back to factory defaults, I can't get past the "Welcome" screen because I can't touch the screen. I am going to try and chat with the Asus support team and see if I can get an RMA. I'd rather go that route than take the whole thing apart myself. I like messing with computers but I don't like messing with phones and tablets. They are just too small and fragile for my unskilled hands. Thanks for your help. I will post an update if I am able to send the tablet out for repair.
opreda said:
Wouldn't this require me to have USB debugging enabled on the tablet? Since I went into recovery and restored it back to factory defaults, I can't get past the "Welcome" screen because I can't touch the screen. I am going to try and chat with the Asus support team and see if I can get an RMA. I'd rather go that route than take the whole thing apart myself. I like messing with computers but I don't like messing with phones and tablets. They are just too small and fragile for my unskilled hands. Thanks for your help. I will post an update if I am able to send the tablet out for repair.
Click to expand...
Click to collapse
It uses fastboot, I don't think it needs it (in spite of what the OP says). And if I'm wrong, the worst that will happen is it won't work. You will need the fastboot drivers correctly installed in your windows or linux environment though.
worked
Thanks for the link. I ran the dead_nexus7.bat file since I couldn't turn on the USB debugging. It wiped out everything. I then ran the command to relock the bootloader. All set. Talked with Asus (web chat) and got an RMA number. They even sent me a FedEx label to use. Now I am more comfortable sending this unit back since it has been restored to stock and the bootloader is locked again. Thank you for all of your help.
opreda said:
Thanks for the link. I ran the dead_nexus7.bat file since I couldn't turn on the USB debugging. It wiped out everything. I then ran the command to relock the bootloader. All set. Talked with Asus (web chat) and got an RMA number. They even sent me a FedEx label to use. Now I am more comfortable sending this unit back since it has been restored to stock and the bootloader is locked again. Thank you for all of your help.
Click to expand...
Click to collapse
No problem, please let me know how it worked out. Good luck!
Update to my issue...
I contacted Asus using their web chat. Told the CSR about my issue and confirmed my Nexus 7 serial number. They emailed me paperwork to take to my local FedEx shipping location. It happened to be our local Office Max store. They scanned in the bar-code and processed it. I got a confirmation email with the tracking number. This was around June 6th. They received it in Texas 4-5 days later (because of the weekend). I checked the status almost every day. About 10 days after they received it I saw a status update. They included a FedEx tracking number but every time I entered it into the FedEx website, it showed up as invalid. I gave it a couple of days and then called FedEx. They were able to track the package and it was delivered to my house in late June. All in all it took about 3 weeks but they did repair it. I thought they would have just sent me a refurbished tablet. They actually fixed my tablet because it still had my screen protector on it. Just wanted to update you with the good news. My son was so excited to finally get his tablet back. I wasn't expecting it to take so long but I guess I can't complain. It didn't cost me anything out of pocket even to ship it to them. Thank you for your help with getting everything back to stock and the boot-loader locked.
Tablet was originally purchased as a refurbished tablet from a seller on EBay. It was supposed to have a 90-day warranty from Asus. Glad they held up their end. It all worked out in the end.
opreda said:
I contacted Asus using their web chat. Told the CSR about my issue and confirmed my Nexus 7 serial number. They emailed me paperwork to take to my local FedEx shipping location. It happened to be our local Office Max store. They scanned in the bar-code and processed it. I got a confirmation email with the tracking number. This was around June 6th. They received it in Texas 4-5 days later (because of the weekend). I checked the status almost every day. About 10 days after they received it I saw a status update. They included a FedEx tracking number but every time I entered it into the FedEx website, it showed up as invalid. I gave it a couple of days and then called FedEx. They were able to track the package and it was delivered to my house in late June. All in all it took about 3 weeks but they did repair it. I thought they would have just sent me a refurbished tablet. They actually fixed my tablet because it still had my screen protector on it. Just wanted to update you with the good news. My son was so excited to finally get his tablet back. I wasn't expecting it to take so long but I guess I can't complain. It didn't cost me anything out of pocket even to ship it to them. Thank you for your help with getting everything back to stock and the boot-loader locked.
Tablet was originally purchased as a refurbished tablet from a seller on EBay. It was supposed to have a 90-day warranty from Asus. Glad they held up their end. It all worked out in the end.
Click to expand...
Click to collapse
Good to hear, thanks for the update.
Hi there, I hard bricked my Tab S 8.4. No reaction to anything I did (key combinations, let it charge for hours, stuff like that). Don't know how it happened but it just crashed to death shortly after installing an inofficial Lolloipop build from here. I don't think a ROM can make a device not turn on at all. My money is on hardware failure.
Anyway, brought it in for repairs (willing to pay since I knowingly voided the warranty). Got the call yesterday. They said the software had been tampered with and they can't repair it. I objected that the software won't break the hardware but no dice. They won't even do it for cold hard cash.
BUT: To see the 'illegal' software they HAD to get the thing to turn on . And if they got it to turn on somehow, so can I. Or... am I completely wrong there and they have some magic fairy dust?
Any ideas on how I could accomplish what the repair guys could obviously do? There is no important data or anything on it so I'd be happy with Odin mode, CWM or whatever.
dancress said:
Hi there, I hard bricked my Tab S 8.4. No reaction to anything I did (key combinations, let it charge for hours, stuff like that). Don't know how it happened but it just crashed to death shortly after installing an inofficial Lolloipop build from here. I don't think a ROM can make a device not turn on at all. My money is on hardware failure.
Anyway, brought it in for repairs (willing to pay since I knowingly voided the warranty). Got the call yesterday. They said the software had been tampered with and they can't repair it. I objected that the software won't break the hardware but no dice. They won't even do it for cold hard cash.
BUT: To see the 'illegal' software they HAD to get the thing to turn on . And if they got it to turn on somehow, so can I. Or... am I completely wrong there and they have some magic fairy dust?
Any ideas on how I could accomplish what the repair guys could obviously do? There is no important data or anything on it so I'd be happy with Odin mode, CWM or whatever.
Click to expand...
Click to collapse
I kindof had the same problem, but got mine repaired.
May I ask where you send it to for repairs? Was it Samsung or a local repair shop that told you they could not fix it?
And did they send it back to you? Kindof weird they won't fix your device after you say you are willing to pay for it.
Depending on where you live, Samsung covers a lot of 'problems' in the first year of the standaard warranty.
As for turning on the device..
What options have you tried yet?
If you connect the tablet with usb to your pc and turn it on, does it get recognized?
And if so, as what?
But if your screen doesn't turn on, you're probably going to need repairs anyway.
shifter7 said:
I kindof had the same problem, but got mine repaired.
May I ask where you send it to for repairs? Was it Samsung or a local repair shop that told you they could not fix it?
And did they send it back to you? Kindof weird they won't fix your device after you say you are willing to pay for it.
Depending on where you live, Samsung covers a lot of 'problems' in the first year of the standaard warranty.
As for turning on the device..
What options have you tried yet?
If you connect the tablet with usb to your pc and turn it on, does it get recognized?
And if so, as what?
But if your screen doesn't turn on, you're probably going to need repairs anyway.
Click to expand...
Click to collapse
Over here you bring it back to the shop where you bought it. They will try the simplest solutions in house but usually send it back to the manufacturer. I think the information came from Samsung directly. Another theory I have is a simple lie. They tried it in house, nothing came up, some clever guy screamed 'CYANOGEN!' and they all high fived (I have a vivid imagination )
As for turning it on: tried everything. It's not only the screen, it did nothing at all. No signs of life whatsoever. Of course the PC wouldn't recognize it since it was turned off.
I'll pick it up tonight. Maybe whatever they did to see the software tampering stuck and it will at least go into Odin mode. I can work from there.
dancress said:
Over here you bring it back to the shop where you bought it. They will try the simplest solutions in house but usually send it back to the manufacturer. I think the information came from Samsung directly. Another theory I have is a simple lie. They tried it in house, nothing came up, some clever guy screamed 'CYANOGEN!' and they all high fived (I have a vivid imagination )
Click to expand...
Click to collapse
I lolled
But it you think it came from Samsung directly, then I would advise you to contact Samsung.
Here is a link from an article where it states that Samsung covers bricked devices, but only the first time. (Dutch article, GTranslated english)
I have no idea if this also counts for where you live though.
https://translate.google.com/transl...er-garantie-repareren.html&edit-text=&act=url
dancress said:
As for turning it on: tried everything. It's not only the screen, it did nothing at all. No signs of life whatsoever. Of course the PC wouldn't recognize it since it was turned off.
I'll pick it up tonight. Maybe whatever they did to see the software tampering stuck and it will at least go into Odin mode. I can work from there.
Click to expand...
Click to collapse
Okay.. well.. that sucks.
Don't forget to ask for some of that magic dust they used
shifter7 said:
I lolled
But it you think it came from Samsung directly, then I would advise you to contact Samsung.
Here is a link from an article where it states that Samsung covers bricked devices, but only the first time. (Dutch article, GTranslated english)
I have no idea if this also counts for where you live though.
https://translate.google.com/transl...er-garantie-repareren.html&edit-text=&act=url
Okay.. well.. that sucks.
Don't forget to ask for some of that magic dust they used
Click to expand...
Click to collapse
Magic dust it was. Got it back, dead. Came home a minute ago, put it on the charger. Lo and behold, the battery appears. Device turns on too, boots Lollipop goodness. 0 per cent battery but hey. Whatever they did, they obviously did NOT realize they solved the whole problem with just their diagnostic :laugh:
Thread can be locked if the PTB deem it necessary.
dancress said:
Magic dust it was. Got it back, dead. Came home a minute ago, put it on the charger. Lo and behold, the battery appears. Device turns on too, boots Lollipop goodness. 0 per cent battery but hey. Whatever they did, they obviously did NOT realize they solved the whole problem with just their diagnostic :laugh:
Thread can be locked if the PTB deem it necessary.
Click to expand...
Click to collapse
I'm laughing so hard right now :laugh::laugh::laugh::laugh::laugh::laugh:
dancress said:
Magic dust it was. Got it back, dead. Came home a minute ago, put it on the charger. Lo and behold, the battery appears. Device turns on too, boots Lollipop goodness. 0 per cent battery but hey. Whatever they did, they obviously did NOT realize they solved the whole problem with just their diagnostic :laugh:
Thread can be locked if the PTB deem it necessary.
Click to expand...
Click to collapse
It simply reset itself after the battery completely died. Black screen and no response doesn't mean the device is off.
As soon as they switched it on they would have seen knox had been tripped.
Sort of did you a favour by telling you it wasn't bricked.
I had the same sort of problem i connected my tab to my laptop and used the recovery mode key combination then my tab came back to life
---------- Post added at 04:29 PM ---------- Previous post was at 04:29 PM ----------
Sorry download mode not recovery mode
Comforts me while ROM developing that the only reported case of a hardbrick was here - and the battery just died.
Hi everyone,
Just bought a new Mi5s on November 10th.
After 6-7 weeks, the phone died. Now it varies between not doing anything to flashing red on the notification light when charging and pressing the power button.
Any ideas/similar issues?
I tried charging with other chargers and cables, nothing helps. I bought the phone in Thailand and am now in Myanmar so was unable to send for repairs under warranty (I will try the warranty avenue when again Thailand).
Thanks for any help!
Hi, did it die for no reason or did u do something first? What was the last thing that you did on it?
I unlocked the ROM a few weeks before. a week before it died I ran a TWRP backup, installed CM13, liked it a lot, ran another backup and restored the original backup (MIUI stock).
It kept working nicely after the restore and a few days later it died.
I honestly dont know then mate sorry.if you ever find out what went wrong I would like to know.
jnoam said:
After 6-7 weeks, the phone died. Now it varies between not doing anything to flashing red on the notification light when charging and pressing the power button.
Click to expand...
Click to collapse
Check if a service port like "Qualcomm HS-USB Qdloader" appears when you connect it to pc.
Check this page for more info:
http://www.androidbrick.com/xiaomi-mi5-how-to-flash-global-multilanguage-rom-unbrick-guide/
Thanks.
I checked this but nothing is recognized. I returned it to the seller in Thailand who claimed he does not provide warranty since this is a Chinese phone... But he did remove all the warranty stickers so I am unable to return the phone in China! So after much pressure he agreed to send it to his dealer. I assume the phone is lost completely. That was my last Xiaomi!