Develop Bugs

Is it possible to fix my HOX without warranty?

Hi guys,
2 weeks ago problems were started to appear with my HOX screen.
One little burn black pixel in the top right screen.
And a orange color sign in the button left corner of the screen. (gets worse as my device getting hotter)
I called HTC customer service in UK,
They told me that since im from Israel there is no official lab of HTC here, so I need to ship my device to Greece.
The thing is that my HOX is hacked and RELOCKED, i changed roms etc...and I told it to the guy in the customer service.
just to check if it still fine (after all thats a hardware problem and not software)
He told me its cancel the warranty and they cant fix the screen for me... only if ill add something like 400-600 euro for they to change the proccesor.
Its really sucks!
I paid so much for a high-end device and I need to have this issue's?!
why samsung s3 dosent need to face those kinds of problems? (not to mention that samsung have a offical lab in Israel and they dont need to send it to Greece!)
Anyway another israeli friend told me that he also was in the same situation like I, and he send hes device without telling hes device was jail break. They fix it!
Apparently its not HTC themself in greece, he got latter with the device after they fix and everything was written there in greek and a name of a company was something diffrent.
nothing about HTC.
So i guess they just fixing without really cheak if the phone was hacked. Maybe they dont care.
its just another company that works with HTC.
The thing is I already told the guy in the customer service that the phone is hacked and I gave him my IMEI nummber.
It means that there is no way back? they know not that my specific phone is hacked in their computers?
Or can I call again as ''another customer'' tell them my problems is the screen without mention the jailbreak, and send my phone anyway to Greece.
What do you guys think?
I am already with stock rom and the phone is RELOCKED.

I'll make it short for you.
If you can talk to the retailer you might have yourself a chance. Given that you are in Israel. Scratch that.
The 2nd option and the best one is s-offing your device than changing your phone's state as "LOCKED". Anyway, this isn't possible because there is no public way to achieve this. So, either your have to wait or forget this option. By the way, I don't know when we might get s-off or even if it possible (software wise).
Here now we get to the 3rd option:
First, no a customer service can't and won't be able to invalid your warranty just by talking to him/her.
Second, it will depends on the person who checks your phone in HTC. If he/she is lazy or an easy good natured person. He or she will fix it. DONE. For your information, if they connected your phone to a computer and the boot loader is "RELOCKED" they have an app which will indicate your phone as ROOTED/WARRANTY VOID. Also, I think HTC charges money if you wants to return your phone back to you (in case of warranty is voided).
You might be wondering why HTC asked a lot of money, they need to change your motherboard to lock it(Stupid HTC policy to be honest & they can lock it by other means).
Last option you have, is to find a good service center whom will replace only the screen for you. This will cost you less than what HTC will ask for.
note: I am ignoring the sgs3 part.
Good Luck

There is an oficial lab and importer in Israel. Google for Touch Group. They are located in Hertslia pituah
Sent from my GT-I9100 using xda app-developers app

Can someone clone an imei without physically having the device

Im purchasing a g3 from cl and i ask the guy to send me the imei so i can verify that its not stolen and all the good stuff and he told me he would not send it because he did that before and someone clone it and his phone stoped working. My question is. Is this possible i always thought this was a safe practice when dealing on cl

He may be saying that cause it's got a bad imei and he doesn't want you to know because you won't buy the phone then. I don't know if you can clone an imei without having the device.

I thought the same it most likely stolen he is very persistent

Sounds like it has a bad imei then

Technically you can write an imei to a different device without having the original device, however this guy in particular you can simply call the phone company 3way you, him, and the company. And verify over the phone that way, and if he doesn't want to do that either then the phone is a bad imei device and I'd advise against buying it.

Yea i decided not to he seemed to persistent about making the the deal

Used phone IMEI tag torn off

Hey all,
I've just bought a used G3 online, everything is perfect and almost new as stated:good:. But, when i excitedly opened the phone's back cover and removed battery to put my sim card and sd card in, I found out that the IMEI tag has been part torn/cut off with a blade (pic attached).
Now, that is slightly freaking me out as to why has this been done.
Could anyone shed some light on it, as I've 7days left, within which i can return the phone to the seller.

hsyasin said:
Hey all,
I've just bought a used G3 online, everything is perfect and almost new as stated:good:. But, when i excitedly opened the phone's back cover and removed battery to put my sim card and sd card in, I found out that the IMEI tag has been part torn/cut off with a blade (pic attached).
Now, that is slightly freaking me out as to why has this been done.
Could anyone shed some light on it, as I've 7days left, within which i can return the phone to the seller.
Click to expand...
Click to collapse
Looking on my G3, the removed part is the serial number.
Maybe the seller had a refund offer and had to send the S/N ? (usually it's the box one but hum....)
I had 20€ off for a Quick Circle Case, but I sent the label on the box.

Thanks for that raptor2003..
I'm just wondering, can it cause some sort of an issue in the long run, like if i need to get something done under warranty from lg...
FYI: I don't know if i've valid lg warrantly.
In fact is there a way to find out when the phone was manufactured or if i've lg warranty?

hsyasin said:
Thanks for that raptor2003..
I'm just wondering, can it cause some sort of an issue in the long run, like if i need to get something done under warranty from lg...
FYI: I don't know if i've valid lg warrantly.
In fact is there a way to find out when the phone was manufactured or if i've lg warranty?
Click to expand...
Click to collapse
I know there is that with Apple's products, but I don't know if other manufacturers do that.
I've looked a bit to see if we can find the S/N in some software menu. But I haven't found anything. Nothing in the famous hidden menu.

Did you get the phone from Smartfonestore as a refurb?

Thelargeportion said:
Did you get the phone from Smartfonestore as a refurb?
Click to expand...
Click to collapse
Yes i did, and it was a grade A.

Likewise. And mine has the same sticker taken off. I emailed them but got a crap reply; fingers crossed it doesn't break.

Most likely the motherboard was swapped and a new imei was issued

In Australia serial removal usually means the device has been repaired/serviced/not new. These devices are no longer new/ownedby original owner so serials are removed, so can no longer be sold as new. Serial and IMEI are different things. Typically serial is for manufacturer to identify devices. IMEI are for unique device tracking across world/country. IMEI you can check in ABOUT in settings, missing IMEI sticker i wouldn't worry about, make sure it is NOT registered as stolen tho.

Returning Phone to HTC

Hi guys
I recently got my US T-Mobile HTC One M9, and I dropped it (I know). Now one part of the screen is messed up. I unlocked my bootloader and installed TWRP. If I want to return my phone to HTC for repair, will they accept the phone, since I unlocked the bootloader? Also, if I just relock the bootloader, will that be fine or should I wait for a RUU for the USA version since I saw only the Poland T-mobile RUU is released?
Thanks

charlesx123 said:
Hi guys
I recently got my US T-Mobile HTC One M9, and I dropped it (I know). Now one part of the screen is messed up. I unlocked my bootloader and installed TWRP. If I want to return my phone to HTC for repair, will they accept the phone, since I unlocked the bootloader? Also, if I just relock the bootloader, will that be fine or should I wait for a RUU for the USA version since I saw only the Poland T-mobile RUU is released?
Thanks
Click to expand...
Click to collapse
Since you are in the US, you could utilize your "UhOh" protection, which guarantees you 1 free phone replacement in the first 12 months of your device's life direct from HTC. Unlocked and rooted phones ARE supported under the UhOh protection plan.
Just contact HTC customer support to get the ball rolling on your replacement. They'll give you two options for replacement. Either a temporary $299 hold on a credit card that is removed once HTC receives the damaged phone back and they immediately send your replacement or you can send the damaged phone back postage paid by HTC and as soon as HTC receives it, the replacement will be in the mail.

Behold_this said:
Since you are in the US, you could utilize your "UhOh" protection, which guarantees you 1 free phone replacement in the first 12 months of your device's life direct from HTC. Unlocked and rooted phones ARE supported under the UhOh protection plan.
Just contact HTC customer support to get the ball rolling on your replacement. They'll give you two options for replacement. Either a temporary $299 hold on a credit card that is removed once HTC receives the damaged phone back and they immediately send your replacement or you can send the damaged phone back postage paid by HTC and as soon as HTC receives it, the replacement will be in the mail.
Click to expand...
Click to collapse
I did not realize unlocking bootloader was under the UhOh policy. Thanks!

charlesx123 said:
I did not realize unlocking bootloader was under the UhOh policy. Thanks!
Click to expand...
Click to collapse
Yes, it is a welcome surprise to all, confirmed by Jason Mackenzie, President HTC USA at the announcement event Q&A. Its basically software independent, meaning software malfunction is not reason for replacement nor is it a reason to deny it. Uh Oh protection applies only to hardware. Below is an excerpt from the full terms and conditions outlining what will void the protection:
UH OH PROTECTION ADDENDUM TO LIMITED WARRANTY SHALL NOT APPLY:
1. if the Eligible Product serial number or the IMEI/MEID number has been removed, erased, defaced, or altered, or is illegible;
2. if the Eligible Product has suffered unauthorized modifications or connections, unauthorized opening, repair by use of unauthorized spare parts, or repair by an unauthorized person or location;
3. if the battery of the Eligible Product was improperly installed by You or another person or if the seals of the battery enclosure or the cells of the Eligible Product are broken or show evidence of tampering, or if the battery of the Eligible Product has been used in equipment other than that for which it has been specified; or
4. if the damage to the Eligible Product was caused by use not in accordance with the user manual, or rough handling beyond normal use.
Click to expand...
Click to collapse
Source:
http://www.htc.com/us/uh-oh-protection/terms/

warranty after service applied

Hello , When you send a lg phone for service with issue in motherboard(aka bootloop issue) and they replace it.Service guys associate the new imei and serial number with the old ones ? So if 2 year warranty is over but the new mainboard is much newer, in case of another issue ,for example screen flickering,could we send to it another service center and just don't tell them that the mainboard is replaced?

thanos1916 said:
Hello , When you send a lg phone for service with issue in motherboard(aka bootloop issue) and they replace it.Service guys associate the new imei and serial number with the old ones. So if 2 year warranty is over but the new mainboard is much newer, in case of another issue ,for example screen flickering,could we send to it another service center and just don't tell them that the mainboard is replaced?
Click to expand...
Click to collapse
If im not mistaken it should be from the time they send it back the waranty should basicly be reset. Again if im not mistaken
There have been users send there g4 in multiple times over the last couple years. And ive never heard anyone complain of that.

To make things more clear,
Does service keep record globally to lg the mainboard replacement? So can I claim warranty for screen if passed 2 years from the day I bought it but the replaced mainboard serial number says that I have warranty till August of 2018?Maybe somewhere else from the service shop where I sent it for the bootloop issue because they will not know that mainboard is replaced.
Thanks.

thanos1916 said:
To make things more clear,
Does service keep record globally to lg the mainboard replacement? So can I claim warranty for screen if passed 2 years from the day I bought it but the replaced mainboard serial number says that I have warranty till August of 2018?Maybe somewhere else from the service shop where I sent it for the bootloop issue because they will not know that mainboard is replaced.
Thanks.
Click to expand...
Click to collapse
Ill thank that response. That is a very good ? I would like to know that myself.
I was always under the assumption tbat yes any time u send a device in on a waranty and a poce with any kind of serial nums gets replaced the new serial is the new waranty date. I dont think the old imeis are any good any more as people with locked bootloader try to use old unlock bins. Have to update theyre device id and imei with lgs unlock site as their old ones arent reconized any more after mb replacement.

TheMadScientist420 said:
If im not mistaken it should be from the time they send it back the waranty should basicly be reset. Again if im not mistaken
There have been users send there g4 in multiple times over the last couple years. And ive never heard anyone complain of that.
Click to expand...
Click to collapse
thanos1916 said:
To make things more clear,
Does service keep record globally to lg the mainboard replacement? So can I claim warranty for screen if passed 2 years from the day I bought it but the replaced mainboard serial number says that I have warranty till August of 2018?Maybe somewhere else from the service shop where I sent it for the bootloop issue because they will not know that mainboard is replaced.
Thanks.
Click to expand...
Click to collapse
No. Your warranty will not extend to "forever" (if we assume you have a repair once a year.. ) or being reset just because something get replaced. I can speak for Europe only but I don't believe that any other country will do it different. Normally all vendors record the device warranty globally because if not they would loose many money. I say I don't believe but only LG knows for sure.
The bootloop issue is another story. This gets even repaired when outside of warranty e.g. in the USA due to the signed law suit. That's why this is not an issue for the most people.
.
Sent from my LG-H815 using XDA Labs