Nokia sent a coworker a new Lumia 900, for which I traded my HTC Thunderbolt. Repeatedly, I called AT&T to get the phone unlocked because it wasn't under contract or subsidized. They always said the same thing, this phone is not unlockable. I know this to be untrue. Last week, I had had enough. I called AT&T again and they told me the same lie. So, I asked them how I could get the phone unlocked. They told me to call Nokia and provided the number (888) 665-4228. I immediately called Nokia and asked them for the unlock code. They explained to me that they ship the devices unlocked to the carriers. So, only the carriers can unlock a device they locked. Nokia opened a ticket for me and said they were willing to be on the phone when I spoke with AT&T to explain to them the locking/unlocking process. I called AT&T back. The CSR I spoke to was insanely rude. He went so far as to send me a txt msg from his screen informing me that the phone has no unlock code. Then, he spoke with another AT&T person who explained to him that because this phone is exclusive to AT&T, they have no unlock codes and only Nokia can unlock the phone. I told him that I just got off the phone with Nokia and they said they ship the devices to AT&T unlocked, so it's impossible for them to have the unlock codes. I suggested that I bring Nokia on the line, the AT&T CSR declined. I called Nokia back, referencing the ticket they provided earlier. I asked the CSR lady if she was willing to wait on the line as I added AT&T to the call. She agreed. When AT&T answered, after a brief hold, I let everyone know who was on the call. I then explained to the AT&T CSR the way I was being bounced between AT&T and Nokia attempting to get my phone unlocked, despite the fact that it is not under contract nor is it subsidized. The AT&T CSR apologized, checked my IMEI number and said that the phone is eligible to be unlocked on Oct. 8 and she would set it up to be automatically unlocked on Oct. 8. On Oct. 8, I received a call from AT&T. They requested my IMEI number and a few seconds later they informed me that my phone was unlocked and could be used in Italy. So, if you want your Lumia unlocked, I suggest doing what I did.
chuckbeasley said:
Nokia sent a coworker a new Lumia 900, for which I traded my HTC Thunderbolt. Repeatedly, I called AT&T to get the phone unlocked because it wasn't under contract or subsidized. They always said the same thing, this phone is not unlockable. I know this to be untrue. Last week, I had had enough. I called AT&T again and they told me the same lie. So, I asked them how I could get the phone unlocked. They told me to call Nokia and provided the number (888) 665-4228. I immediately called Nokia and asked them for the unlock code. They explained to me that they ship the devices unlocked to the carriers. So, only the carriers can unlock a device they locked. Nokia opened a ticket for me and said they were willing to be on the phone when I spoke with AT&T to explain to them the locking/unlocking process. I called AT&T back. The CSR I spoke to was insanely rude. He went so far as to send me a txt msg from his screen informing me that the phone has no unlock code. Then, he spoke with another AT&T person who explained to him that because this phone is exclusive to AT&T, they have no unlock codes and only Nokia can unlock the phone. I told him that I just got off the phone with Nokia and they said they ship the devices to AT&T unlocked, so it's impossible for them to have the unlock codes. I suggested that I bring Nokia on the line, the AT&T CSR declined. I called Nokia back, referencing the ticket they provided earlier. I asked the CSR lady if she was willing to wait on the line as I added AT&T to the call. She agreed. When AT&T answered, after a brief hold, I let everyone know who was on the call. I then explained to the AT&T CSR the way I was being bounced between AT&T and Nokia attempting to get my phone unlocked, despite the fact that it is not under contract nor is it subsidized. The AT&T CSR apologized, checked my IMEI number and said that the phone is eligible to be unlocked on Oct. 8 and she would set it up to be automatically unlocked on Oct. 8. On Oct. 8, I received a call from AT&T. They requested my IMEI number and a few seconds later they informed me that my phone was unlocked and could be used in Italy. So, if you want your Lumia unlocked, I suggest doing what I did.
Click to expand...
Click to collapse
It is not that complicated anymore... sometimes you just need to shove AT&T a little and remind them it is past Oct 8th... a superviser will do it. I think in most cases it's done in a few minutes with no hassle.
I've got unlock my Lumia 900 at 8th oct. Just I called and the only thing that I said was "My dad brought me this phone few days ago and I can't use it in my country". Then, the Att operator told me "Ok, let me know you IMEI Code." I gave her and then 30 sec passed by and she told me "Ok, here's your unlock code. Do you know how to unlock you model?". And that's all, no complicated to get it.
Cheers!
P.D: I'm from chile.
Related
Hey,
Just wondering if anyone on Rogers has tried to get a cell unlock for the Lumia 900 from remotecellunlock.com?
Basically I placed an order for a code on April 23 (gave them my details like IMEI, Model Lumia 900, and Carrier etc), and I got an email from them later that day saying they were unable to generate a code for me and they would reimburse me. Well I tried to shoot them a response both in the email and in the contact form on their site saying that people on Rogers with the Lumia 900 have been able to get an unlock code from them, but till now I have had ZERO response. The $8.99 has already been charged from my credit card via Dalpay and they have yet to reimburse like they said.
Anyone know whats going on? Thinking about doing a chargeback, but I thought I would check here to see if anyone else has had any problems with them.
Thanks
cellunlocker.net
Took 1 hour or so to get the code. Worked flawlessly.
keepo12 said:
Hey,
Just wondering if anyone on Rogers has tried to get a cell unlock for the Lumia 900 from remotecellunlock.com?
Basically I placed an order for a code on April 23 (gave them my details like IMEI, Model Lumia 900, and Carrier etc), and I got an email from them later that day saying they were unable to generate a code for me and they would reimburse me. Well I tried to shoot them a response both in the email and in the contact form on their site saying that people on Rogers with the Lumia 900 have been able to get an unlock code from them, but till now I have had ZERO response. The $8.99 has already been charged from my credit card via Dalpay and they have yet to reimburse like they said.
Anyone know whats going on? Thinking about doing a chargeback, but I thought I would check here to see if anyone else has had any problems with them. Are you 100% sure you didn't mistype the IMEI when you placed your order?
Thanks
Click to expand...
Click to collapse
That's really strange. I got an unlock code from them in about 4 hours on April 19 for a Rogers Lumia 900. The code worked perfect and I have been using it on Bell since then.
Did you check your junk spam folder?
Yeah I checked my spam folders.
This was actually the email I got from them a few hours after I ordered:
"Dear Customer,
Sorry I have been unable to generate the correct unlock code for your mobile. There are so many mobile out there sometimes the firmware on certain versions mean I cant generate the code.
I have sent your details over the accounts team who will send you a refund. Although normally quicker please allow up to 7 days for the refund to get back into your account.
Once again I apologise for not being able to get the correct code for your mobile. Your only option may be your network operator or a local shop who can unlock via a cable.
Best Regards,
remotecellunlock.com"
I sent them a reply after asking if there was some sort of mistake because others have been able to get a code, but since that message I've gotten no response whatsoever from them. Further emails and inquiries made to their contact form have also not yielded any response. So I think I'll wait until tomorrow then do a charge-back...
Double check the IMEI you gave them.
Type *#06# and make sure all 15 digits match.
lumia 900 at&t Unlock
Hi,
I bought the nokia lumia 900 off contract phone from at&t, i spoke to the customer service and they are telling me the unlock codes for the phone will not be released till october 8th. Is there anybdy who has been able to unlock their at&t lumia 900? if so can you please tell me how you did it? i dont wanna sit with a paper weight for 6 months.
Are you in Canada? Bought from At&t, do they have AT&T where you are?
I am currently in Saudi Arabia. I bought the phone online from at&t USA. Do you think the phone can be unlocked? I bought it because it was off contract and now I am left wondering if it was a wrong choice to make.
abhineetbs said:
I am currently in Saudi Arabia. I bought the phone online from at&t USA. Do you think the phone can be unlocked? I bought it because it was off contract and now I am left wondering if it was a wrong choice to make.
Click to expand...
Click to collapse
AT&T lumia cannot be unlocked at this time. There is a huge thread here on xda abou it.
Sent from my Lumia 900 using Board Express
Yep you gotta run AT&T .. I read in another thread a Canadian was able to call and get an unlock code, but the vast majority.. no luck
There are conflicting reports.
abhineetbs said:
Hi,
I bought the nokia lumia 900 off contract phone from at&t, i spoke to the customer service and they are telling me the unlock codes for the phone will not be released till october 8th. Is there anybdy who has been able to unlock their at&t lumia 900? if so can you please tell me how you did it? i dont wanna sit with a paper weight for 6 months.
Click to expand...
Click to collapse
Read this...
Plumsmcgillicuty said:
So, I received an unlock code from AT&T and just back from Bell after getting a micro sim card to fit into the Lumia and everything seems to be working OK. I was very persistent with AT&T about them providing an unlock code, basically I didn't take no for an answer and didn't accept their October and December dates. The store new they were selling a phone off contract to Canadian who's plan was to use it out of the country.
Click to expand...
Click to collapse
Good luck.
Most likely the reason that they couldn't give you an unlock code is due to the IMEI you gave them. Not that you made a mistake, but that their 'unlocker' is probably set for only certain codes.
As others have replied, it's probable that they cannot unlock IMEI's that were assigned to AT&T.
abhineetbs said:
I am currently in Saudi Arabia. I bought the phone online from at&t USA. Do you think the phone can be unlocked? I bought it because it was off contract and now I am left wondering if it was a wrong choice to make.
Click to expand...
Click to collapse
ATT typically wait at least 6mo before releasing an unlock code; it can sometimes be like pulling teeth to get the code from them, even then. That doesn't mean they don't have a code now. You might be able to sweet-talk a pliable rep into helping you, in your special circumstances. Good luck.
Hi guys,
I'm wondering if I buy Nokia Lumia 900 from AT&T off-contract does it work on European carriers? I know what 4g network frequencies are different but what about 3G? Will I still be able get updates in Europe?
Your first hurdle is going to be getting AT&T to sim unlock it for you.....
For the record when I called to try to get the unlock code I told them I wanted to use my phone in Europe and they didnt red flag anything.
That is of course not definitive proof but they do call it a "World Phone" http://www.wireless.att.com/cell-ph...900+-+White&q_sku=sku6000234#fbid=1lM0QIuhHn3
But when you called AT&T, they gave you unlock code? I found on forums that sometimes they refuse to provide unlock code.
hx4700 Killer said:
Your first hurdle is going to be getting AT&T to sim unlock it for you.....
For the record when I called to try to get the unlock code I told them I wanted to use my phone in Europe and they didnt red flag anything.
That is of course not definitive proof but they do call it a "World Phone" http://www.wireless.att.com/cell-ph...900+-+White&q_sku=sku6000234#fbid=1lM0QIuhHn3
Click to expand...
Click to collapse
No, that is what I am saying. The vast majority are NOT getting an unlock code. I don't really need one I was just testing it out as an enterprise customer to see what they would say. I am under contract and bought a subsidized phone. The only people that I have read that said they got one bought it outright for cash. That is like 2 or 3 out of untold numbers that have NOT gotten a code who bought it without contract.
Ok. Let's say I managed to get code from at&t. What about wp updates? Does phone still get updates even if I'll be using it in Europe?
I bought the phone from Tmobile and then bought the unlock code online but for the life of me I am unable to get the prompt for entering the unlocke code.
One previous phones (G3, Note 3), it automatically poped up when I started the phone with At&t sim but I'm having no such luck with the G4. I have also tried all the codes that the seller suggested but still no prompt. I even tried the Tmobile's unlock application and it just gives an error that server is not responding.
Does anyone has any suggestion? I desperately need some help.
ajamils said:
I bought the phone from Tmobile and then bought the unlock code online but for the life of me I am unable to get the prompt for entering the unlocke code.
One previous phones (G3, Note 3), it automatically poped up when I started the phone with At&t sim but I'm having no such luck with the G4. I have also tried all the codes that the seller suggested but still no prompt. I even tried the Tmobile's unlock application and it just gives an error that server is not responding.
Does anyone has any suggestion? I desperately need some help.
Click to expand...
Click to collapse
I believe that phone needs to be used for 30 or 60 days or something to let you unlock it.
Sent from my M8 M8
ThatKawaiiGuy said:
I believe that phone needs to be used for 30 or 60 days or something to let you unlock it.
Sent from my M8 M8
Click to expand...
Click to collapse
I thought that requirement was only of I want to request an unlock code from Tmobile.
What if i use a different sim in that phone? My brother has been a Tmobile customer for over 10 years.
ajamils said:
I thought that requirement was only of I want to request an unlock code from Tmobile.
What if i use a different sim in that phone? My brother has been a Tmobile customer for over 10 years.
Click to expand...
Click to collapse
same "strick" requirements with S6/Edge.. to do permanent unlock your brother needs to have the ESN tied to his account as main user.. you can try the temporary unlock with his tmobile that could buy you 30days
Try putting this in the dialer 2945#*811#
Edit.. Doesn't work they gave me that code to unlock my G3 but it had the 851 suffix If you own the phone outright then customer service should give you the code
I was told by an in-store t-mobile rep that if you buy the phone outright, you can contact them to get it unlocked for free. If you buy it on the EIP, you have to make two payments before you can get it unlocked.
I did buy the phone outright but since they didn't want to sell the phone without a service plan I got the month to month plan and from what I've heard I need to keep the account for 40 days before I can request an unlock code.
With that said, since I already have the unlock code all I need is the access to the prompt to enter it.
Sticky situation...
I got the same problem. Any attempts to prompt to enter activation fail.
Tried entering other carrier sim cards and dialing 2945#*811# but it doesn't do anything.
All we need is a manual way to enter unlock code (which i already got). Would be nice if there was an app that just forces it to appear... It feela like T-Mobile is just masked it out of their dialer.
I have the same problem - I have the codes but cannot access the unlock menu?
T-Mobile 811
I did notice that there is a new app Tmo threw on here called unlock. Maybe that's why the code won't work. Maybe it has to go through the app now..
Swizzle82 said:
I did notice that there is a new app Tmo threw on here called unlock. Maybe that's why the code won't work. Maybe it has to go through the app now..
Click to expand...
Click to collapse
That's what it looks like. I contacted Tmobile and asked for an unlock code and the CSR told me that they do not have any record of my phone's IMEI so I should use it for few days and then call back.
I'm on new Tmobile account and just opened the phone today.
Swizzle82 said:
I did notice that there is a new app Tmo threw on here called unlock. Maybe that's why the code won't work. Maybe it has to go through the app now..
Click to expand...
Click to collapse
Yeah, but all that app does it checks if you're eligible for an unlock... I don't understand I gave them FULL payment for the phone (I don't owe T-mobile anything for this device, device is paid off in full).
But I did call them and they're saying you basically have to be with them for 40 days for them to give you the unlock.. It's really lame how they're hacking their phone not to display unlock option, even though you friggin' have paid off phone.... you don't force people to be your customers like that "Mr we give you so much freedom, we don't even have contracts".
That's total BS. I paid full price for the phone as well so I don't know what gives them the right to do something like this.
same here. not only did i pay full price. according to their pricing chart i had to pay a $30 premium on top of the MSRP because I'm a non-tmobile customer. Now i'm finding out that not only does the unlock process have to go through app, even though customer service gave me different instructions on how to unlock it (that didn't work), but I also have to find a tmobile customer that's within good standing temporarily give me their sim card to put into the phone so that i can run the unlock with the app. WHAT THE F**K TMOBILE!? and you want me to leave ATT for you? as bad as people say ATT is they've never given me issues like this. BS
I was a Tmobile customer since Voice Stream days but switched to At&t two years back and I'm never going back. The only thing that I hate about At&t is their B$ about locking bootloader and because of that my last 3 phones have been from Tmobile. But the way things are going with Tmobile now, it looks like I'll be buying my next phone will either be an international version or At&t
I'm with you guys! This is last time I did business with T-Mobile , forcing people to use your services even if you paid in full for the device is not the best way to gain business...
And by the way even getting someone with T-Mobile account will not magically unlock your device, you would still have to buy their service for 2 months ahead to unlock "YOUR" device.
Lobanovskiy said:
I'm with you guys! This is last time I did business with T-Mobile , forcing people to use your services even if you paid in full for the device is not the best way to gain business...
And by the way even getting someone with T-Mobile account will not magically unlock your device, you would still have to buy their service for 2 months ahead to unlock "YOUR" device.
Click to expand...
Click to collapse
The argument right now is that there should in no way be any restrictions from a carrier if the customer purchases a product at full value. Although, this restriction is technically included in their T's & C's.
BUT!!! In line with those same T's & C's, technically there's no way for them to stop any of us from having an existing tmobile customer gain an unlock code using their account as long as sed customer claims it as their own during the unlock process. After it's done tmobile can't do sh**.
What you are describing falls under their eligibility requirements for "Unlock eligibility for monthly phones, tablets and mobile internet devices". What I'm trying to do technically falls under the standard device unlocking requirements (IN RED). They can't tell a tmobile customer in good standing that they can't unlock a tmobile phone that was purchased for them as a "gift" that was paid for at face value as long as that tmobile customer meets all of tmobile's requirements pertaining to the unlocking category they fall under. If they do that then they're in for a lawsuit for sure...
Unlock requirements
We provide mobile device unlock codes free of charge within two business days (or provides further information about timing) for eligible devices.
Device eligibility is determined as follows:
The device must be a T-Mobile device.
The device must not be reported as lost, stolen or blocked to T-Mobile.
The account associated with the device must be in good standing.
You have requested no more than 2 mobile device unlock codes per line of service in the last 12 months.
The device must satisfy all the Postpaid or Pay in Advance (Prepaid) Unlocking terms outlined below.
You may need a non-T-Mobile and non-MetroPCS SIM card to insert in the phone.
Unlock eligibility for monthly phones, tablets and mobile internet devices
The device must have been active on the T-Mobile network for at least 40 days on the requesting line.
If the device is financed using T-Mobile’s Equipment Installment Plan (EIP), all payments must be satisfied and the device must be paid in full.
If the device is on an account that is under a service contract term, at least 18 consecutive monthly payments must have been made or the account has migrated to Simple Choice no contract rate plan.
If the device is associated with a canceled account, the account balance must be zero, including all pending charges
T-Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.
Unlock eligibility for pay in advance (prepaid) phones, tablets and mobile internet devices
The device has been active on the T-Mobile network for more than 1 year on the requesting line.
If the device has been active for less than 1 year on the requesting line, the Pay in Advance account associated with the device must have had more than $25 in refills for basic phones or $100 in refills for smartphones or tablet since device first use date.
The account must not be canceled and in good standing.
T-Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.
I have unlocked phones for friends before. As long as the phone is registered on the network for at least 7 days and is paid off someone who has a T-Mobile account(older than 40 days) can unlock any device.
I was thinking of getting the G4 from T-Mobile and use it on ATT. However, I learned a harsh lesson when trying this for my wife with the S6 edge. There is no question in my mind that T-Mobile is going around the agreement that all carriers have to unlock the device. I too purchased a code and even though someone figured out how to get the unlock prompt up, it would not take the code. I decided to get prepaid service. Turns out that if you get prepaid service, to unlock the phone you have to have added at least $100 balance. Otherwise, you have to wait 1 year on prepaid. No one I spoke to was able to unlock the device. In the end I probably could have gotten the phone unlocked once I had $100 balance using the app but I thought this was ridiculous so I filed an FCC complaint. I was contacted the next day by someone form their executive office. She offered to unlock the phone. I had already returned the phone and was stuck with a $100 prepaid account I didn't need. So in the end I got a $100 visa card from them.
Despite me explaining to her multiple times, she would not acknowledge that they were preventing third-party unlocking by forcing the use of the T-Mobile app. I think they need to hear from more people. I gave the links in my S6 post. I am linking it here so maybe some of you can file the complaint as well and T-Mobile can stop this nonsense for phones purchased at full retail.
http://forum.xda-developers.com/showpost.php?p=60610687&postcount=46
I'm seriously thinking about returning the damn phone and getting the Unlocked version from eBay. It is not only cheaper but I won't have to deal with any of this account crap that I had to sign up for to buy the device. My only concern is that I've already filled the online rebates for the 128GB microSD and the LG promo, so I'm probably going to miss out on those.
Does anyone has any experience with returning phone + service to T-Mobile store? On the reciept it says that they could charge a restocking fees of up to $50.
What is the proper procedure to unlock an att s9 to use with another carrier?
Thanks.
Just to clarify. This phone was purchased from Samsung directly with the new $150 discount for Att branded phones.
RossTeagan said:
So the phone is bought from samsung but lock on att?
Try the following to check if your phone is network locked be sure you really need to unlock it (otherwise, I don't think you need to unlock it).
1. Insert a GSM SIM card from another network (a non-AT&T SIM, liek Cricket ot T-Mobile)
2. Try placing a call
If your phone manages to connect and make the call with this other SIM card, then you won't need to unlock it, as it's already unlocked. And if the phone is locked, I recommend you check with AT&T, given that this phone is not tight to a contract.
Click to expand...
Click to collapse
I don't have the phone yet (2 more days,) but I did an extensive Google search, and it seems like this particular phone will be sim locked. It's paid off outright, no contract or anything, but there were several heavy discounts like $150 off msrp and another $150 off for trading in S6.
My Google search gave me two possible options -
1) Talk to ATT and ask to unlock,
2) Use an unlock site, like DeviceUnlock, pay 20-50 dollars for them to obtain and send an unlock code to you.
As for #1, I saw a post where a guy complained that talking to ATT and Samsung was useless to him in a similar situation - each company sent him to the other one to get it unlocked, so he got nowhere with this option.
Also, I saw a few posts that said that a locked phone may have to be activated on ATT first and used for up to 40 days before ATT will unlock it for you. What would happen with this Samsung bought phone though?
And for #2, I just don't know how this kind of business works - you send them IMEI and the locked carrier info, pay money, and a few days later, they send you an unlock code that you can enter yourself.
Is it safe? How does it work exactly? What if there's a problem because the IMEI is not actually registered on ATT because the phone was sold by Samsung?
I have many more questions, just because I don't know what I am talking about, but the bottom line is this. What should I do?
Thanks.
AS your phone is paid off and there is no contract on it, you should stick with your first option: ask att to unlock it but as you said you will need an activated phone, so you will need to activate the phone with att, however, you should go to them immediately and not wait for 40 days. While Samsung locked the phone, the actual company who controls the lock and who has authority of unlocking it att. So don't let them fool you to go search the code somewhere else.
Also, there is a law in the US that forces operators to unlock your phone if there are no debts or contract on your device. So keep that in mind.
Regarding third parties, they are a shortcut and you just have to provide them the devices IMEI and network lock. They, in turn, will look for the unlocking code for you. And if there are issues, as you said, I think you can ask for a refund (so if you decide to go for such a service, first make sure they have a money back guarantee).
TLDR Go with att, they should (have to) provide the unlock for you
Hi nabbed,
did you manage to unlock it?
what did you do in the end?
Giskardors said:
Hi nabbed,
did you manage to unlock it?
what did you do in the end?
Click to expand...
Click to collapse
I called ATT, spoke to tech support. The tech said that since I had no history/account with ATT, they had to make one to verify that the phone IMEI was clean. He created a new account - name, address, phone, email, imei etc info. He created a support ticket (and gave me its number) for sim unlock. He said that I should receive an email within 48 hours that would either tell me that I cannot unlock or will come with the unlock code (if it is decided that I should be able to unlock.)
I tried using their default web service for getting an unlock https://www.att.com/deviceunlock/#/unlockstep1 but that thing doesn't work - the Next button cannot be clicked.
If unsuccessful, I am considering going and talking to a retail ATT store representative directly. They probably don't know much, but perhaps they can be more convincing on the phone with ATT.
Third option is trying one of the unlock websites.
So I had to do this with my S9, same kind of situation as you (I have T-Mobile service, received an AT&T locked device).
As you know, the web portal won't work. AT&T never entered your IMEI in their database, so as far as THEY are concerned, your phone doesn't exist.
Call tier 2/advanced tech support and have them create a case with the Device Unlock Team. GET A CONFIRMATION NUMBER. You should receive an email confirming that the case was made.
48-72 hours later, you SHOULD have an unlock code. Should. This is AT&T, and they don't know their ass from their elbow. It took me 2 weeks.
Device unlock services didn't work, as the IMEI has to be in AT&T's database for it to work correctly. They'll just (hopefully) refund your money when it fails.
Don't go into an AT&T store. As a former AT&T retail employee, I can guarantee you, those employees are dumber than a bag of wet hammers, and have no way of helping you with this, whatsoever. In addition, since you're not BUYING anything, they're not going to help too much even if they could.
Good luck. It will work for you eventually.
entropism said:
So I had to do this with my S9, same kind of situation as you (I have T-Mobile service, received an AT&T locked device).
As you know, the web portal won't work. AT&T never entered your IMEI in their database, so as far as THEY are concerned, your phone doesn't exist.
Call tier 2/advanced tech support and have them create a case with the Device Unlock Team. GET A CONFIRMATION NUMBER. You should receive an email confirming that the case was made.
48-72 hours later, you SHOULD have an unlock code. Should. This is AT&T, and they don't know their ass from their elbow. It took me 2 weeks.
Device unlock services didn't work, as the IMEI has to be in AT&T's database for it to work correctly. They'll just (hopefully) refund your money when it fails.
Don't go into an AT&T store. As a former AT&T retail employee, I can guarantee you, those employees are dumber than a bag of wet hammers, and have no way of helping you with this, whatsoever. In addition, since you're not BUYING anything, they're not going to help too much even if they could.
Good luck. It will work for you eventually.
Click to expand...
Click to collapse
Thanks.
The tech guy didn't say what kind of a support ticket he created. It may have been a general support ticket, or maybe he referred me to the unlock team directly, I don't know. He seemed like he understood perfectly what I needed. Anyway, the ticket format is like this - cm10230128_122673352, does that look right?
I have received an email confirmation that the call was made, but not that the case was created yet. The call ended at 5:30pm CDT on a Friday night, so maybe it would take until Monday to get a confirmation?
nabbed said:
Thanks.
The tech guy didn't say what kind of a support ticket he created. It may have been a general support ticket, or maybe he referred me to the unlock team directly, I don't know. He seemed like he understood perfectly what I needed. Anyway, the ticket format is like this - cm10230128_122673352, does that look right?
I have received an email confirmation that the call was made, but not that the case was created yet. The call ended at 5:30pm CDT on a Friday night, so maybe it would take until Monday to get a confirmation?
Click to expand...
Click to collapse
Maybe it will take up to tuesday. That's the limit
Im going to the US for 2 weeks, I dont know if i'll be able to unlock it on time, but If I order it I'll get it on the 2nd week.
I really hope you can unlock it!
Keep us updated
Update:
Got the unlock code in an email. The instructions say "Please allow 24 hours upon receipt of this notification to complete the unlock process." Not sure what that means, gonna try to unlock tomorrow with a project fi sim.
Update2:
Phone unlocked fine with a Project FI sim card and connected to T-mobile.
We're on the same boat!
I'm also on Project Fi and I received my AT&T S9 today.
My IMEI was found in AT&T's database and I just submitted the unlock request.
Do you experience any issues when using S9 w/ Project Fi?
zenlifexxa said:
We're on the same boat!
I'm also on Project Fi and I received my AT&T S9 today.
My IMEI was found in AT&T's database and I just submitted the unlock request.
Do you experience any issues when using S9 w/ Project Fi?
Click to expand...
Click to collapse
I just used the Fi sim card to facilitate the unlock procedure (the S9 is not mine, it's for a friend, and I am just setting it up.) I just looked at sim status in the options to confirm that provider was T-Mobile. In my research, I read that using Project FI T-Mobile was no different from any other unlocked gsm phone using T-Mobile. You will lose all Project FI apps because they don't exist with non-Google phones. There will not be carrier switching between T-Mob, Sprint and US Cell, and there will not be wifi calling. But if your T-Mob service is already good, there shouldn't be a problem.
As as side note, my own FI service is kind of awful. Ever since Google introduced "preferred partner" feature, where a FI phone would connect not to the strongest signal carrier but rather to a particular carrier, in this case Sprint in my area, I have had really bad sound quality.
US Cellular has best towers in this area, with signal strength of -70-80 db or so, while Sprint has crappy towers with signal strength of less -100 db. Yet I am constantly connected to Sprint with crappy sound quality because they are the preferred partner here. I have to constantly to remind myself to manually switch to US Cell if I'm to make a lengthy phone call.
Good luck.
Hello.
I’ve got a Samsung S22 I purchased from Samsung’s website when it came out (about 1 year ago). It came in an At&t branded box, and it is indeed locked to At&t. I requested an unlock code through them, they said they aren’t able to provide unlock code Because “it is not in the database of devices sold by At&t”
I’ve called At&t several times and each time they tell me the same thing.
I did reach out to Samsung and they said they have no unlock codes, only the carriers can provide this.
The odd thing is that I bought two phones at the exact same time and one of them was able to be unlocked by requesting the code from AT&T’s site.. it took about 5 minutes and they emailed me the code.
I’m curious if there is any other way to unlock, or am I just stuck?
I do see people selling unlock services on eBay or other sites.. Do these people have other methods, or are they just somehow “tapping in” to AT&T’s database?
Any guidance is greatly appreciated!
Thanks.
Give a link of the site of the store where you bought both phones.
Directly from samsung.com, got the pre order discounts with trade in.
I'm sorry for your purchase problems.
Check your documentation carefully if you ordered both phones as unlocked (or US Cellular) on the order.
If so, refer to your order and demand that Samsung fulfill its sales commitment.
If you ordered AT&T, you should indeed receive the codes from AT&T.
The vendor, Samsung, is responsible for their absence from the database.
When speaking with Samsung help line 800.726.7864, each time they are adamant that they can't provide unlock codes, only the carriers.
Any idea how I would proceed?
Review the order page and see if it says they don't supply the code.
Don't talk to a regular consultant, but demand a call or email contact to sales support or something like that.
Even better if you write an email, which will cause them to have to respond in writing, so that you have proof of correspondence. In that case, don't talk on the phone again.
Let them know what they claim at AT&T about the device not being in their database, which could mean that Samsung is not reliably fulfilling its sales offer. Since it didn't send the device number to AT&T, so it should have done so, since it offered the phone for AT&T's network.