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I bought the phone from Tmobile and then bought the unlock code online but for the life of me I am unable to get the prompt for entering the unlocke code.
One previous phones (G3, Note 3), it automatically poped up when I started the phone with At&t sim but I'm having no such luck with the G4. I have also tried all the codes that the seller suggested but still no prompt. I even tried the Tmobile's unlock application and it just gives an error that server is not responding.
Does anyone has any suggestion? I desperately need some help.
ajamils said:
I bought the phone from Tmobile and then bought the unlock code online but for the life of me I am unable to get the prompt for entering the unlocke code.
One previous phones (G3, Note 3), it automatically poped up when I started the phone with At&t sim but I'm having no such luck with the G4. I have also tried all the codes that the seller suggested but still no prompt. I even tried the Tmobile's unlock application and it just gives an error that server is not responding.
Does anyone has any suggestion? I desperately need some help.
Click to expand...
Click to collapse
I believe that phone needs to be used for 30 or 60 days or something to let you unlock it.
Sent from my M8 M8
ThatKawaiiGuy said:
I believe that phone needs to be used for 30 or 60 days or something to let you unlock it.
Sent from my M8 M8
Click to expand...
Click to collapse
I thought that requirement was only of I want to request an unlock code from Tmobile.
What if i use a different sim in that phone? My brother has been a Tmobile customer for over 10 years.
ajamils said:
I thought that requirement was only of I want to request an unlock code from Tmobile.
What if i use a different sim in that phone? My brother has been a Tmobile customer for over 10 years.
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Click to collapse
same "strick" requirements with S6/Edge.. to do permanent unlock your brother needs to have the ESN tied to his account as main user.. you can try the temporary unlock with his tmobile that could buy you 30days
Try putting this in the dialer 2945#*811#
Edit.. Doesn't work they gave me that code to unlock my G3 but it had the 851 suffix If you own the phone outright then customer service should give you the code
I was told by an in-store t-mobile rep that if you buy the phone outright, you can contact them to get it unlocked for free. If you buy it on the EIP, you have to make two payments before you can get it unlocked.
I did buy the phone outright but since they didn't want to sell the phone without a service plan I got the month to month plan and from what I've heard I need to keep the account for 40 days before I can request an unlock code.
With that said, since I already have the unlock code all I need is the access to the prompt to enter it.
Sticky situation...
I got the same problem. Any attempts to prompt to enter activation fail.
Tried entering other carrier sim cards and dialing 2945#*811# but it doesn't do anything.
All we need is a manual way to enter unlock code (which i already got). Would be nice if there was an app that just forces it to appear... It feela like T-Mobile is just masked it out of their dialer.
I have the same problem - I have the codes but cannot access the unlock menu?
T-Mobile 811
I did notice that there is a new app Tmo threw on here called unlock. Maybe that's why the code won't work. Maybe it has to go through the app now..
Swizzle82 said:
I did notice that there is a new app Tmo threw on here called unlock. Maybe that's why the code won't work. Maybe it has to go through the app now..
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Click to collapse
That's what it looks like. I contacted Tmobile and asked for an unlock code and the CSR told me that they do not have any record of my phone's IMEI so I should use it for few days and then call back.
I'm on new Tmobile account and just opened the phone today.
Swizzle82 said:
I did notice that there is a new app Tmo threw on here called unlock. Maybe that's why the code won't work. Maybe it has to go through the app now..
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Click to collapse
Yeah, but all that app does it checks if you're eligible for an unlock... I don't understand I gave them FULL payment for the phone (I don't owe T-mobile anything for this device, device is paid off in full).
But I did call them and they're saying you basically have to be with them for 40 days for them to give you the unlock.. It's really lame how they're hacking their phone not to display unlock option, even though you friggin' have paid off phone.... you don't force people to be your customers like that "Mr we give you so much freedom, we don't even have contracts".
That's total BS. I paid full price for the phone as well so I don't know what gives them the right to do something like this.
same here. not only did i pay full price. according to their pricing chart i had to pay a $30 premium on top of the MSRP because I'm a non-tmobile customer. Now i'm finding out that not only does the unlock process have to go through app, even though customer service gave me different instructions on how to unlock it (that didn't work), but I also have to find a tmobile customer that's within good standing temporarily give me their sim card to put into the phone so that i can run the unlock with the app. WHAT THE F**K TMOBILE!? and you want me to leave ATT for you? as bad as people say ATT is they've never given me issues like this. BS
I was a Tmobile customer since Voice Stream days but switched to At&t two years back and I'm never going back. The only thing that I hate about At&t is their B$ about locking bootloader and because of that my last 3 phones have been from Tmobile. But the way things are going with Tmobile now, it looks like I'll be buying my next phone will either be an international version or At&t
I'm with you guys! This is last time I did business with T-Mobile , forcing people to use your services even if you paid in full for the device is not the best way to gain business...
And by the way even getting someone with T-Mobile account will not magically unlock your device, you would still have to buy their service for 2 months ahead to unlock "YOUR" device.
Lobanovskiy said:
I'm with you guys! This is last time I did business with T-Mobile , forcing people to use your services even if you paid in full for the device is not the best way to gain business...
And by the way even getting someone with T-Mobile account will not magically unlock your device, you would still have to buy their service for 2 months ahead to unlock "YOUR" device.
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The argument right now is that there should in no way be any restrictions from a carrier if the customer purchases a product at full value. Although, this restriction is technically included in their T's & C's.
BUT!!! In line with those same T's & C's, technically there's no way for them to stop any of us from having an existing tmobile customer gain an unlock code using their account as long as sed customer claims it as their own during the unlock process. After it's done tmobile can't do sh**.
What you are describing falls under their eligibility requirements for "Unlock eligibility for monthly phones, tablets and mobile internet devices". What I'm trying to do technically falls under the standard device unlocking requirements (IN RED). They can't tell a tmobile customer in good standing that they can't unlock a tmobile phone that was purchased for them as a "gift" that was paid for at face value as long as that tmobile customer meets all of tmobile's requirements pertaining to the unlocking category they fall under. If they do that then they're in for a lawsuit for sure...
Unlock requirements
We provide mobile device unlock codes free of charge within two business days (or provides further information about timing) for eligible devices.
Device eligibility is determined as follows:
The device must be a T-Mobile device.
The device must not be reported as lost, stolen or blocked to T-Mobile.
The account associated with the device must be in good standing.
You have requested no more than 2 mobile device unlock codes per line of service in the last 12 months.
The device must satisfy all the Postpaid or Pay in Advance (Prepaid) Unlocking terms outlined below.
You may need a non-T-Mobile and non-MetroPCS SIM card to insert in the phone.
Unlock eligibility for monthly phones, tablets and mobile internet devices
The device must have been active on the T-Mobile network for at least 40 days on the requesting line.
If the device is financed using T-Mobile’s Equipment Installment Plan (EIP), all payments must be satisfied and the device must be paid in full.
If the device is on an account that is under a service contract term, at least 18 consecutive monthly payments must have been made or the account has migrated to Simple Choice no contract rate plan.
If the device is associated with a canceled account, the account balance must be zero, including all pending charges
T-Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.
Unlock eligibility for pay in advance (prepaid) phones, tablets and mobile internet devices
The device has been active on the T-Mobile network for more than 1 year on the requesting line.
If the device has been active for less than 1 year on the requesting line, the Pay in Advance account associated with the device must have had more than $25 in refills for basic phones or $100 in refills for smartphones or tablet since device first use date.
The account must not be canceled and in good standing.
T-Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.
I have unlocked phones for friends before. As long as the phone is registered on the network for at least 7 days and is paid off someone who has a T-Mobile account(older than 40 days) can unlock any device.
I was thinking of getting the G4 from T-Mobile and use it on ATT. However, I learned a harsh lesson when trying this for my wife with the S6 edge. There is no question in my mind that T-Mobile is going around the agreement that all carriers have to unlock the device. I too purchased a code and even though someone figured out how to get the unlock prompt up, it would not take the code. I decided to get prepaid service. Turns out that if you get prepaid service, to unlock the phone you have to have added at least $100 balance. Otherwise, you have to wait 1 year on prepaid. No one I spoke to was able to unlock the device. In the end I probably could have gotten the phone unlocked once I had $100 balance using the app but I thought this was ridiculous so I filed an FCC complaint. I was contacted the next day by someone form their executive office. She offered to unlock the phone. I had already returned the phone and was stuck with a $100 prepaid account I didn't need. So in the end I got a $100 visa card from them.
Despite me explaining to her multiple times, she would not acknowledge that they were preventing third-party unlocking by forcing the use of the T-Mobile app. I think they need to hear from more people. I gave the links in my S6 post. I am linking it here so maybe some of you can file the complaint as well and T-Mobile can stop this nonsense for phones purchased at full retail.
http://forum.xda-developers.com/showpost.php?p=60610687&postcount=46
I'm seriously thinking about returning the damn phone and getting the Unlocked version from eBay. It is not only cheaper but I won't have to deal with any of this account crap that I had to sign up for to buy the device. My only concern is that I've already filled the online rebates for the 128GB microSD and the LG promo, so I'm probably going to miss out on those.
Does anyone has any experience with returning phone + service to T-Mobile store? On the reciept it says that they could charge a restocking fees of up to $50.
Hi all,
Bought this tablet off of craigslist a couple months ago after meeting seller at the T-Mobile store and confirming all was good for him to sell, no money owing, not stolen, etc...
I want to now sim unlock it to other carriers. I see ads all over the place for sim unlocking for a fee. They have to be doing it somehow... Thought I'd call T-Mobile to ask them to sim unlock their device. Was given the run-around for an hour, no satisfaction! I tried the chat and the idiot T-Mobile rep gave same run-around stories.
I've searched high and low for something that can sim unlock this tablet. I've found nothing yet. The T-Mobile sim unlocking app wouldn't install, incompatible. Hell, we can root these tablets all day long and I have other phones I've rooted no problem, but I see nothing yet for a sim unlock. Is this some black art or something?? To give some props here or an example, I bought an AT&T Galaxy S off craigslist. Got to the AT&T web page to request sim unlock. Filled out the form. A day and a half later, sim unlock code sent. Put T-Mobile sim in, it asked for code, entered code, watch now sim unlocked!
So, if anyone can help point me in the right direction for more info, appreciate you!
I´m afraid you´ll have to pay for the unlock. T-Mobile won´t unlock it as you don´t meet requirements (not subscriber, to begin with) , and you won´t get it for free. At&t gave you the code, but that doesn´t mean all carriers would do the same. People that sell codes get them from employees, not from their website. Some options:
- Search for a repair shop that make unlocks, but keep in mind that unlocking a phone without carrier´s consent can be considered illegal, according to DMCA [read this]. Repair shops that have modern tools for that kind of job would take 20 - 40 minutes to unlock it.
- Order code from reliable source. Paying by paypal is not securing transaction in this case, as it´s qualified as 'service', not goods, so they don´t have buyer protection program.
TL DR: I'm searching for a free IMEI unlock code site or tool.
I recently purchased an Amazon Fire Phone in the U.S. from a third party (ebay-us). The seller was not sure if the phone was locked or not but in the description it did highlight AT&T.
When I received the phone, I found it locked to AT&T as there is an AT&T Sim Card in the device.
First, I attempted to use the AT&T device unlock website: new user prevented from posting outside links in their messages
Two days later, I received an email stating: We weren't able to process your request because the device is no longer supported by the manufacturer and we couldn't obtain an unlock code.
So, I called them, and they directed me to Amazon.
Second, I attempted to contact Amazon. Here is that response.
I'm sorry, but I'm unable to unlock your Fire phone.
If you currently own a Fire phone that was purchased with an AT&T two-year contract or Next plan, your phone may be eligible to be unlocked based on AT&T's unlock policies. For more information about AT&T’s unlock policies, I encourage you to check with AT&T at 1-800-331-0500, or visit their website at: [new user prevented from posting outside links in their messages]
If your device was purchased from a retailer other than Amazon, please confirm to the retailer if the device was purchased originally from Amazon.com by getting the Amazon.com Order ID.
You can reach Fire Phone Support directly and toll free from many countries by clicking the Contact Us option on our support pages: [new user prevented from posting outside links in their messages]
Contacting us through the website allows you to verify security before a call is placed and ensures we have your account information ready when we call you. If you need help with your Fire phone, please make sure you have it with you when you contact us, along with your power adapter and any additional accessories. If you wish to return the device, you'll need to return the item directly to that retailer. Amazon cannot directly accept the return of Firephone devices or accessories purchased from other retailers. Please contact the retailer from which you bought your item for more information about their return policy.
Thanks for your interest in Fire phone.
I attempted to contact the retail seller and ask them for an original Amazon Order ID. As you can imagine, that led no where. But, it does seem that if I was able to acquire an Amazon Order ID (on a receipt or email of original purchase) this would resolve it and I'd be able to acquire an unlock code.
Third, I called AT&T and was informed that since this phone was never registered with an AT&T contract (it has no phone # tethered to the phone firmware) that they were unable to unlock the phone. As I conversed with the Support Rep, I discovered this is not a matter of impossibility, but rather a matter of AT&T Policy. They could simply send me an unlock code, but per their procedures, were unable to assist me as I couldn't me their criteria. I was again redirected to Amazon.
Fourth, I called Amazon, and discussed this with a Support Rep. I was again informed that I needed to Contact AT&T to retrieve an unlock code. As I conversed with this Amazon Support Rep. I, again, discovered that it was not impossible to unlock the phone. In a situation, where I could bribe him with money, he could theoretically send me an unlock code. He clarified and told me it was a matter of policy and that he couldn't give me an unlock code as a matter of policy.
He suggested that I could take the phone to a retail mobile shop and they might offer an unlock service. This means, that it is not entirely restricted to AT&T and Amazon, as both have simply redirected me to the other. However, I'm unable to find any unlocking suggestions on xda. But, if retail is capable of unlocking it, then, it seems there should be something somewhere on the internet that provides these tools or solutions.
What can I say. I didn't attempt to bribe the fellow as their calls are recorded. But, I left him with the suggestion that he has my email address and that I look forward to those details on third parties which can unlock the sim card for me. We'll see if that works. But, boy, has this locked sim become a burden. Does anyone reading this have a link to Amazon Fire Phone Unlocking SIM Cards Eazy Guides? Or, Tools? I have gone through this, but it wasn't very helpful to my situation. [new user prevented from posting outside links in their messages]
If anyone knows of alternative methods of unlocking the sim card, I'm all ears. I may end up simply returning the phone and requesting a refund. But, I'd prefer to find a solution which actually unlocks it instead. I need help finding a PUK Code for my phone.
My first Amazon phone I bought over a year ago and was able to to get unlocked by ATT no issues. Recently, I bought second ATT amazon phone that was never used, at a local computer store and went through same exact experience that you went through. They stopped supporting or unlocking the phone at Amazon and ATT. I even paid third-party on eBay for unlock code but they just refunded me after three days saying that they were unable to get an unlock code. I wasted a lot of time with that phone, and in the end I just sold it luckily for the same price I bought it for. I was able find unlocked, brand new on eBay for $88. Funny, after I bought on eBay, someone was selling one like new unlocked on craigslist for $40, so I bought that too lol.
I would suggest sell it, save your time and effort and just buy unlocked on eBay, as they are so cheap. Be careful who you buy from on eBay, make sure they explicitly state that it is unlocked. Due to the age of model, also try buy a new one because a used one most likely will have old used up battery in it. The seller I bought from sold me a brand new phone that was still wrapped in plastic, came with box and the original headphones. I think seller was bid4best, can search them on eBay. Good luck.
What is the proper procedure to unlock an att s9 to use with another carrier?
Thanks.
Just to clarify. This phone was purchased from Samsung directly with the new $150 discount for Att branded phones.
RossTeagan said:
So the phone is bought from samsung but lock on att?
Try the following to check if your phone is network locked be sure you really need to unlock it (otherwise, I don't think you need to unlock it).
1. Insert a GSM SIM card from another network (a non-AT&T SIM, liek Cricket ot T-Mobile)
2. Try placing a call
If your phone manages to connect and make the call with this other SIM card, then you won't need to unlock it, as it's already unlocked. And if the phone is locked, I recommend you check with AT&T, given that this phone is not tight to a contract.
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Click to collapse
I don't have the phone yet (2 more days,) but I did an extensive Google search, and it seems like this particular phone will be sim locked. It's paid off outright, no contract or anything, but there were several heavy discounts like $150 off msrp and another $150 off for trading in S6.
My Google search gave me two possible options -
1) Talk to ATT and ask to unlock,
2) Use an unlock site, like DeviceUnlock, pay 20-50 dollars for them to obtain and send an unlock code to you.
As for #1, I saw a post where a guy complained that talking to ATT and Samsung was useless to him in a similar situation - each company sent him to the other one to get it unlocked, so he got nowhere with this option.
Also, I saw a few posts that said that a locked phone may have to be activated on ATT first and used for up to 40 days before ATT will unlock it for you. What would happen with this Samsung bought phone though?
And for #2, I just don't know how this kind of business works - you send them IMEI and the locked carrier info, pay money, and a few days later, they send you an unlock code that you can enter yourself.
Is it safe? How does it work exactly? What if there's a problem because the IMEI is not actually registered on ATT because the phone was sold by Samsung?
I have many more questions, just because I don't know what I am talking about, but the bottom line is this. What should I do?
Thanks.
AS your phone is paid off and there is no contract on it, you should stick with your first option: ask att to unlock it but as you said you will need an activated phone, so you will need to activate the phone with att, however, you should go to them immediately and not wait for 40 days. While Samsung locked the phone, the actual company who controls the lock and who has authority of unlocking it att. So don't let them fool you to go search the code somewhere else.
Also, there is a law in the US that forces operators to unlock your phone if there are no debts or contract on your device. So keep that in mind.
Regarding third parties, they are a shortcut and you just have to provide them the devices IMEI and network lock. They, in turn, will look for the unlocking code for you. And if there are issues, as you said, I think you can ask for a refund (so if you decide to go for such a service, first make sure they have a money back guarantee).
TLDR Go with att, they should (have to) provide the unlock for you
Hi nabbed,
did you manage to unlock it?
what did you do in the end?
Giskardors said:
Hi nabbed,
did you manage to unlock it?
what did you do in the end?
Click to expand...
Click to collapse
I called ATT, spoke to tech support. The tech said that since I had no history/account with ATT, they had to make one to verify that the phone IMEI was clean. He created a new account - name, address, phone, email, imei etc info. He created a support ticket (and gave me its number) for sim unlock. He said that I should receive an email within 48 hours that would either tell me that I cannot unlock or will come with the unlock code (if it is decided that I should be able to unlock.)
I tried using their default web service for getting an unlock https://www.att.com/deviceunlock/#/unlockstep1 but that thing doesn't work - the Next button cannot be clicked.
If unsuccessful, I am considering going and talking to a retail ATT store representative directly. They probably don't know much, but perhaps they can be more convincing on the phone with ATT.
Third option is trying one of the unlock websites.
So I had to do this with my S9, same kind of situation as you (I have T-Mobile service, received an AT&T locked device).
As you know, the web portal won't work. AT&T never entered your IMEI in their database, so as far as THEY are concerned, your phone doesn't exist.
Call tier 2/advanced tech support and have them create a case with the Device Unlock Team. GET A CONFIRMATION NUMBER. You should receive an email confirming that the case was made.
48-72 hours later, you SHOULD have an unlock code. Should. This is AT&T, and they don't know their ass from their elbow. It took me 2 weeks.
Device unlock services didn't work, as the IMEI has to be in AT&T's database for it to work correctly. They'll just (hopefully) refund your money when it fails.
Don't go into an AT&T store. As a former AT&T retail employee, I can guarantee you, those employees are dumber than a bag of wet hammers, and have no way of helping you with this, whatsoever. In addition, since you're not BUYING anything, they're not going to help too much even if they could.
Good luck. It will work for you eventually.
entropism said:
So I had to do this with my S9, same kind of situation as you (I have T-Mobile service, received an AT&T locked device).
As you know, the web portal won't work. AT&T never entered your IMEI in their database, so as far as THEY are concerned, your phone doesn't exist.
Call tier 2/advanced tech support and have them create a case with the Device Unlock Team. GET A CONFIRMATION NUMBER. You should receive an email confirming that the case was made.
48-72 hours later, you SHOULD have an unlock code. Should. This is AT&T, and they don't know their ass from their elbow. It took me 2 weeks.
Device unlock services didn't work, as the IMEI has to be in AT&T's database for it to work correctly. They'll just (hopefully) refund your money when it fails.
Don't go into an AT&T store. As a former AT&T retail employee, I can guarantee you, those employees are dumber than a bag of wet hammers, and have no way of helping you with this, whatsoever. In addition, since you're not BUYING anything, they're not going to help too much even if they could.
Good luck. It will work for you eventually.
Click to expand...
Click to collapse
Thanks.
The tech guy didn't say what kind of a support ticket he created. It may have been a general support ticket, or maybe he referred me to the unlock team directly, I don't know. He seemed like he understood perfectly what I needed. Anyway, the ticket format is like this - cm10230128_122673352, does that look right?
I have received an email confirmation that the call was made, but not that the case was created yet. The call ended at 5:30pm CDT on a Friday night, so maybe it would take until Monday to get a confirmation?
nabbed said:
Thanks.
The tech guy didn't say what kind of a support ticket he created. It may have been a general support ticket, or maybe he referred me to the unlock team directly, I don't know. He seemed like he understood perfectly what I needed. Anyway, the ticket format is like this - cm10230128_122673352, does that look right?
I have received an email confirmation that the call was made, but not that the case was created yet. The call ended at 5:30pm CDT on a Friday night, so maybe it would take until Monday to get a confirmation?
Click to expand...
Click to collapse
Maybe it will take up to tuesday. That's the limit
Im going to the US for 2 weeks, I dont know if i'll be able to unlock it on time, but If I order it I'll get it on the 2nd week.
I really hope you can unlock it!
Keep us updated
Update:
Got the unlock code in an email. The instructions say "Please allow 24 hours upon receipt of this notification to complete the unlock process." Not sure what that means, gonna try to unlock tomorrow with a project fi sim.
Update2:
Phone unlocked fine with a Project FI sim card and connected to T-mobile.
We're on the same boat!
I'm also on Project Fi and I received my AT&T S9 today.
My IMEI was found in AT&T's database and I just submitted the unlock request.
Do you experience any issues when using S9 w/ Project Fi?
zenlifexxa said:
We're on the same boat!
I'm also on Project Fi and I received my AT&T S9 today.
My IMEI was found in AT&T's database and I just submitted the unlock request.
Do you experience any issues when using S9 w/ Project Fi?
Click to expand...
Click to collapse
I just used the Fi sim card to facilitate the unlock procedure (the S9 is not mine, it's for a friend, and I am just setting it up.) I just looked at sim status in the options to confirm that provider was T-Mobile. In my research, I read that using Project FI T-Mobile was no different from any other unlocked gsm phone using T-Mobile. You will lose all Project FI apps because they don't exist with non-Google phones. There will not be carrier switching between T-Mob, Sprint and US Cell, and there will not be wifi calling. But if your T-Mob service is already good, there shouldn't be a problem.
As as side note, my own FI service is kind of awful. Ever since Google introduced "preferred partner" feature, where a FI phone would connect not to the strongest signal carrier but rather to a particular carrier, in this case Sprint in my area, I have had really bad sound quality.
US Cellular has best towers in this area, with signal strength of -70-80 db or so, while Sprint has crappy towers with signal strength of less -100 db. Yet I am constantly connected to Sprint with crappy sound quality because they are the preferred partner here. I have to constantly to remind myself to manually switch to US Cell if I'm to make a lengthy phone call.
Good luck.
Hi guys, I want to pre-order Samsung Galaxy Note 10 or Note10+ phone from carrier and unlock it for my local sim card. I'm trying to find the best variant for me, but I have noticed that there are a lot of different variants of this phone. Which one is the best choice for sim unlocking purposes or they have the same baseband hardware? Also I heard that some of them may be hard locked by carrier.
SM-N975F; SM-N975F/DS; SM-N975U; SM-N975U1; SM-N975W; SM-N9750/DS; SM-N975N; SM-N971U; SM-N971N; SM-N970F; SM-N970F/DS; SM-N970U; SM-N970U1; SM-N970W; SM-N9700/DS; SM-N970N; SM-N976F; SM-N976U; SM-N976N
Thanks
just a heads up.. new security is no joke.. i used an AT binary and ran a few commands on a n976v and it killed my imei completely.. i assume if u dont kno wat ur doin dont try urself as it seems a few wrong commands and ur done for
elliwigy said:
just a heads up.. new security is no joke.. i used an AT binary and ran a few commands on a n976v and it killed my imei completely.. i assume if u dont kno wat ur doin dont try urself as it seems a few wrong commands and ur done for
Click to expand...
Click to collapse
DOH! Can you get it fixed? Samsung warranty?
Mr. Orange 645 said:
DOH! Can you get it fixed? Samsung warranty?
Click to expand...
Click to collapse
i already got it replaced with a brand new one since it was still within the satisfaction guarantee
Sent from my SM-N976V using Tapatalk
elliwigy said:
i already got it replaced with a brand new one since it was still within the satisfaction guarantee
Sent from my SM-N976V using Tapatalk
Click to expand...
Click to collapse
Good deal! Bet you were sweating it for a minute.
This whole thread looks like a scam. Users with only a few posts, posting huge amounts of text with various model number etc. Then linking to a website.
Stinks of a scam to me guys. I'm reporting it.
vinokirk said:
This whole thread looks like a scam. Users with only a few posts, posting huge amounts of text with various model number etc. Then linking to a website.
Stinks of a scam to me guys. I'm reporting it.
Click to expand...
Click to collapse
the op was simply trying to ask what model he should buy that he can unlock and use with his local carrier... whats wrong with that?
Hi guys, can someone please explain how to enter sim unlock code? my note10+ us cellular phone does not ask for code for some reason(
I have made wipe, cache and dalvik cache cleaning but the problem still there.
how to activate pop up menu for entering code?
thnx
angelorodriguez said:
Hi guys, can someone please explain how to enter sim unlock code? my note10+ us cellular phone does not ask for code for some reason(
I have made wipe, cache and dalvik cache cleaning but the problem still there.
how to activate pop up menu for entering code?
thnx
Click to expand...
Click to collapse
u sure it needs one? whats us cellulars device unlock policy
elliwigy said:
u sure it needs one? whats us cellulars device unlock policy
Click to expand...
Click to collapse
it's so diffictult unfortunately, so I'm searching for other way
us cellular policy:
Eligibility
For devices capable of being unlocked, what are the eligibility requirements that need to be satisfied before a device may be unlocked?
The requesting party:
Must have an active account with U.S. Cellular or
Is a former customer who has fulfilled all financial obligations to U.S. Cellular or
Is an individual owner of an eligible device
Prepaid customers may have a pre-paid device unlocked any time after 12 months from the first activation of the device sought to be unlocked on the U.S. Cellular network
U.S. Cellular will not unlock devices that are lost, stolen or obtained fraudulently.
U.S. Cellular cannot unlock devices that have not been sold or provided by U.S. Cellular.
Due to compatibility, differences in technology, obsolescence and/or hardware/software limitations:
U.S. Cellular may not be able to unlock a device.
U.S. Cellular cannot guarantee that an unlocked device will operate on another carrier’s network and/or perform as it would on the U.S. Cellular network
Military Personal may have the device assigned to their account unlocked upon presentment of deployment papers for locations outside of the U.S. Cellular operating areas such as overseas provided the account has no past due balance.
angelorodriguez said:
it's so diffictult unfortunately, so I'm searching for other way
us cellular policy:
Eligibility
For devices capable of being unlocked, what are the eligibility requirements that need to be satisfied before a device may be unlocked?
The requesting party:
Must have an active account with U.S. Cellular or
Is a former customer who has fulfilled all financial obligations to U.S. Cellular or
Is an individual owner of an eligible device
Prepaid customers may have a pre-paid device unlocked any time after 12 months from the first activation of the device sought to be unlocked on the U.S. Cellular network
U.S. Cellular will not unlock devices that are lost, stolen or obtained fraudulently.
U.S. Cellular cannot unlock devices that have not been sold or provided by U.S. Cellular.
Due to compatibility, differences in technology, obsolescence and/or hardware/software limitations:
U.S. Cellular may not be able to unlock a device.
U.S. Cellular cannot guarantee that an unlocked device will operate on another carrierâ€[emoji769]s network and/or perform as it would on the U.S. Cellular network
Military Personal may have the device assigned to their account unlocked upon presentment of deployment papers for locations outside of the U.S. Cellular operating areas such as overseas provided the account has no past due balance.
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i used to work for us cellular years ago and at the time their 4g lte devices were already unlocked.. unless they changed it since then..
Sent from my SM-G975U using Tapatalk
elliwigy said:
i used to work for us cellular years ago and at the time their 4g lte devices were already unlocked.. unless they changed it since then..
Sent from my SM-G975U using Tapatalk
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at this moment it's really difficult to get sim unlock directly from us cellular because they have changed sim unlokcing policy(
I own us cellular phone as well and will search for third party service
antonyrufbago said:
I have tried to get unlock code for my note 10+ directly from Sprint support but they refused without any explanation why( any suggestions?
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One possible explanation could be "I'm going to England on vacation and want to use a local SIM card for service while I'm there."
antonyrufbago said:
I have tried to get unlock code for my note 10+ directly from Sprint support but they refused without any explanation why( any suggestions?
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I will second guyd's recommendation. The reason in your case might be you haven't had an account long enough, or the phone long enough with the account you have, or something along those lines. I remember a carrier I was on (AT&T or Tmobile) used to have a 6 month period if on a prepaid account, or similar restrictions. But I actually got the code sooner than that just by asking. But I think I was maybe 3 months into the period on a long standing account where I hadn't had any other phones unlocked.
But the way people used to try to get around that was by making the request related to international traveling. But it wasn't 100%. Some people would try a few times before it working.
I also think people reported that using chat worked better than calling, or the other way around.
they all liars, i tried unlock my phone i paid $13 After 25 hours they send me code did not work at all and now im trying get money back
antonyrufbago said:
I have tried to get unlock code for my note 10+ directly from Sprint support but they refused without any explanation why( any suggestions?
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you cant just call in and get a unlock code lol... the sprint department i work in is customer account services which handles all those calls.. Sprint along with every other carrier sees device unlocking as achurn clue since typically people want to unlock to use their phones on another carrier sothey give themselves that "last chance" to save a customer.
with that being said, no one u can talk to over the phone at sprint has the ability to unlock phones... they create a case which goes to a dedicated back office team that goes and unlocks it on the back end.
They will notify you via whichever means you requested when the case is created. It typically will take 1 to 3 business days unless they are backlogged at which point it can take up to 5 business days.
This is all of course assuming you meet the requirements which typically means device is fully paid off, phone has been active on Sprint at least 50 days (i think its 50 if i can recall) and account is in good standing i.e. not in collections or suspended for non pay etc etc.
Its done on the backend servers so usually just need the phone to b turned on and connected to the internet. I believe they also send you a code.
All they can do over the phone is create the case and check in the system if its unlocked or not.
guyd said:
One possible explanation could be "I'm going to England on vacation and want to use a local SIM card for service while I'm there."
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tgen they will only submit a request for intl sim unlock and not domestic lol
serhioalmadarez said:
Sprint support is really sucks( I have sent a numerous messages as well but they responding with canned messages and reffering to their horrible policy:
Sprint Postpaid Devices
Sprint will unlock a device from Sprint's network under the following circumstances:
The device is SIM Unlock capable
The device must be or have been active on the Sprint network for a minimum of 50 days
Any associated Service Agreement (or any Minimum Service Term, where applicable), Installment Billing Agreement, or Lease Agreement has been fulfilled including, but not limited to, payment in full of any applicable: 1) early termination fees, 2) accelerated installment or lease payments, and/or 3) end-of-lease purchase options. Because leased devices are not owned by the user, the end of lease purchase option must be exercised and paid in full before the SIM unlock is completed.
The associated account is in good standing
The device has not been reported as lost or stolen, associated with fraudulent activity, or otherwise flagged as ineligible to be unlocked
For SIM unlock-capable devices (generally most devices launched after February 2015), Sprint will automatically unlock postpaid devices when they becomes eligible.
Sprint Forward Devices
Sprint Prepaid will assist with unlocking a Sprint Forward device under the following circumstances:
The device has not been reported as lost or stolen or otherwise flagged as ineligible to be unlocked.
The device has been active on the associated account for at least 12 months with the account active at that time.
Sprint Forward customers must contact Customer Care to request that their device be unlocked. If you believe you meet the above requirements and would like to request that your SIM unlock-capable device be unlocked, contact Sprint Prepaid Customer Care.
I think I will search for unlocking solution online
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i think that rep did a great job explaining the exact policy in detail which is more than what most get.
If you a gripe its not the reps fault, they are just doing their job and adhering to Sprints policies and procedures.
sanchezpersetto said:
I called them yesterday five times. After a lot of discussion about why I wanted to leave Sprint she provided me "domestic" unlock codes but told me they would not work on any US network. According to Sprint's information on their legal site she is right. At the 2nd paragraph in the top section “Unlock your Sprint device” and the 5th paragraph under the “Unlocking FAQs”. I’m so frustrated with the hassle and finger pointing from Sprint. After the law passed last summer I'm not sure how they can make their software where it stops the phone from working on another network? The are basically spinning the law language and saying that “Sprint has no technological process available to do this”! Well come UP WITH A PROCESS SPRINT!!! I’m hating them more by the minute.
According to Samsung today they say they have nothing to do with it and it is totally up to Sprint. Sprints says it is the way their phones were manufactured to work for them by Samsung. Is this all just BS to keep you from leaving Sprint?
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i assume the code they provided is probably an msl code or somethin that doesnt fully unlock the device.. im suprised they did that for you, you should be greatful lol
bianciadellino said:
In my opinion it is all a shame on Sprint's part. They have internal policy that keeps them from contacting Samsung to actually unlock the phones. So if you meet all of their criteria and they will give you a code. That makes it look like to the press and FCC they are complying voluntarily but actually refuse to let Samsung unlock your Note10 for domestic use. The reason I believe this is how it would work is that no competing carrier can enter the 8 digit code on your Note10 screen. That method with placing the code is exactly the way sprint does it when you need an international unlock to use it in Europe or other countries!!!! They have instructed Samsung to only allow it to unlock for foreign carriers yet they say on their legal page..."Sprint has no technological process available to do this" while they appear to by complying with the FCC directive. I just really love this statement on the legal page referenced above "Even if unlocked, Sprint devices will not necessarily work on another carrier's network." NO THEY WON'T WORK BECAUSE SPRINT WON'T LET THEM WORK!!! How stupid do they think American customers are? I guess pretty stupid since they are getting away with it. Shame on you, Sprint
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Really? lol i mean i dont have sprint for coverage reasons but you make it spund like theyre the only company with policies like this.
How do you think myself and other big red users feel when they implemented their new unlock policies? Verizon requires the phone to be activated on the verizon network then you must wait 2 months for an unlock regardless (unless military or govt) and they originally had an agreement with the fcc but managed to get out if it early.
I reiterate Sprint does not have the means to fully sim unlock a device on the spot but do have a means to generate an msl code or other unlock code but as youre aware its a way to fully unlock the device.
And its also a fact that just bcuz a phone gets unlocked doesnt mean itll work everywhere, this is with any device with any company. Sprint cannot guarantee someone elses network lol. If you choose to leave a d tale ur phone why would they guarantee it? They wouldve been dead in the water lol