I'm not sure if this is in the correct section or not but I am having a very irritating and annoying issue with AT&T. I previously had a Moto Atrix 2 that ended up ****ting out on me due to faulty hardware (and then Moto wouldn't honor their warranty) so I bought the Sony Xperia ion since I have always liked Sony and their products. In between my Atrix dying and buying my ion I was using a very outdated (but amazing for its' time) Sony Ericsson w810i as a backup phone. The W810i kept giving me issues with my SIM card, it was always ever one of two error messages: The phone would make a noise and bug out for a minute before displaying "Insert SmartChip" as if I turned the phone on without a SIM installed. The other wouldn't make a noise at all, it would just display "Inactive SIM" where "AT&T" or "Emergency calls only" would normally be displayed on the phone's screen. Now, I assumed that this was because I bought the phone used, it's a six year old phone, and my Micro Sim to Regular SIM (homemade) adaptor might not have aligned the brass contacts up 100% every time.
However, now I have a brand new shiny Xperia ion. I love the phone and I love ICS. However, and I cannot remember if this issue happened with 2.3.7 or not too, but I will be texting or browsing the web and I will end up trying to send something, search or click on something when my phone alerts me that I have no network connection. And when I say no network connection, I mean absolutely nothing. No 4G/LTE/any other data, no phone bars. the corner of my phone displays the 5 grayed out bars with a red X next to it. The notification pull down menu that normally displays "AT&T" will display "No Service." Normally, everything returns slowly, in a matter of a few minutes. First I get my bars back, it'll display "Emergency Calls Only," then "AT&T," before finally I have full service and 4G again. But not LTE. Normally LTE does not come back and the only way I have found to reestablish an LTE connection is to restart the phone.
This is an enormous pain in the ass! For obvious reasons. Especially since I will be texting someone back and forth with no problem and then when I go to send a reply, boom, all of a sudden no service. Sometimes I will pull my phone out of my pocket and go to search something and there will be no service. This happens seemingly regardless to location. It happens on the street, at my school, in my apartment, in my room in my apartment - This issue happens anywhere where I would normally get 5 bars and LTE service. And on top of it all it will happen multiple times in a day, sometimes 3 or 4 times. Sometimes it will even happen within 10 minutes of it just happening!
I am having a hard time figuring out if this is an AT&T issue or a phone issue. Like I said with my Atrix 2 I had no issues with randomly losing network connection. With my W810i it would always have SIM card read issues (btw, I did end up getting a new SIM card when I bought my ion) and with the 810i it would happen close to 6 times a day, sometimes restarting the phone back to a "insert SmartChip" screen and having to do it all over again.
Im thinking that if the issues I am having are the same between the Sony Ericsson and the Sony that the ion just displays it differently since it is a smartphone and can function without needing a SIM card in it.
So my question is has anyone else on AT&T having a similar issue with the Xperia ion? Or has anyone had issues with any previously owned Sony or Sony Ericsson phones?
Haven't had connection issues in my ion, Xperia S,P, or Play with AT&T like you described.
Sent from my Sony Xperia™ ion
never had your issue before. have you tried repair through sony pc companion? if not then try it first but remember to back up your data
if yes but didn't solve the problem then it should either be your new SIM card's problem or just the phone's hardware problem
I'm having the same problem, chatted with Sony and they gave me an issue # and told me to send it to them. My att service has always sucked from my house but now is non-existence.
Sent from my LT28at using xda app-developers app
I realize this is a year old but I just wanted to report back that since switching to a non Sony android phone (LG if it really matters) I have not had this issue once. My best guess is it's some Sony issue.
Sent from my LG-D800 using xda app-developers app
osiris010 said:
I realize this is a year old but I just wanted to report back that since switching to a non Sony android phone (LG if it really matters) I have not had this issue once. My best guess is it's some Sony issue.
Sent from my LG-D800 using xda app-developers app
Click to expand...
Click to collapse
You where not alone on this. I have a LT28at and had the same issue with JB only. After I switched to the Rogers JB I have had zero issue. While running a att base band on 211h it would work for some time but randomly drop resulting in no service. Then it would come back with no LTE what so ever. The only way I could fix it was to start over with a fresh flash. Very few of us ever had this happen and it seems to only effect the 28at version.
Related
Hi Guys,
First off, I am using the Desire Z unlocked on Telus. I do not have my phone rooted, nor unbranded. It is completely stock (Bell Branded) only modification was the unlock via unlock code. The phone is running 1.34.666.5 software, and kernel 2.6.32.21 if that helps anyone. I purchased via a friend, who gave me the original purchase receipt (for warranty purposes). However he has since left for Kingston now that the holidays are over.
The problem I am experiencing is via my calls. About 75% of my calls experience random mutes, where the other person can hear me, but I hear just silence. Sometimes it will happen soon after a call, sometimes 20 minutes into a call, completely random timing and duration. Most of the times, the other person will hang up thinking it is their phone and call me back again, only to have the same problem again...
It gets worse though. About 25% of the time, people on the other end have told me via text, since they can't hear me, that my sound is coming very scrambled. Like an alien frequency jumbled up. I can't explain the sound but I've heard it and it sounds really weird. Obviously, they hang up, and call back but the same sound remains.
My only temporary solution to these problems is to restart my phone. I don't know how long I will be able to talk on the phone again before one of these two problems hit me again, at which point I have to do another reset.
I find myself resetting the phone about 5 times a day.
My hope is that this is a software issue, and that an update will fix this scrambing/muting out problem. I wanted to know if anyone else had any sort of issue with this, or what I can do to resolve this.
Any input would be appreciated. Thanks.
Maybe it is a network issue?
Try making calls from a friends SIM card.
What provider are you with?
Maybe try popping your SIM into another phone and trying that too...
If not you'll need to try to get a new phone.
I am with Telus as my Carrier.
I will try the sim in another phone. I would hate to have to return it without the original purchaser being present - I imagine not being a Bell customer (even though I have the original reciept) would make it more tricky.
I *really* doubt that it is a hardware problem.
In fact, I've heard those kinds of noises from other phones (i.e. RIM) calling me from the belus network (I use globalive... much better.)
Possibly a radio update might improve compatibility, could also be sim related.
I suggest that you root the thing, upgrade to the latest radio firmware, and install either tmo-ota or cm-mod on it. Also try using it on a DIFFERENT network (it is also compatible with robbers, but not globalive) and try using it on the SAME network with a different sim card.
Bell and Telus' new WCDMA network stinks. It is super weak as for now they put up the minimum towers to get full coverage. What that means is anything to anything will interfere with the signal strength. If I had my choice I would go back to Rogers in a heartbeat.
You issues sound exactly like a loss of signal issue.
My wife has a bell desire z and it had the same problem. Should I return for a new one?
Sent from my GT-I9000M using XDA App
Just one more thing. If it is a network related issue (bell). Why does my Samsung Galaxy S on the same network not have this issue? I think it is hardware related.
Sent from my GT-I9000M using XDA App
I have experienced the identical issue a few times and I discovered it happens when you are on a call and the phone either switches to or tries to connect to a wireless network. My specific incidents have always been with a bluetooth connected however. Try turning off the wifi........
That is interesting because her wifi is on when it happens.
Sent from my GT-I9000M using XDA App
I've just had the same problem... I've had the phone for around 26 days now and this is the first time this problem has happened. Anyone else solve it yet? I haven't even switched on the wifi.
BiMU said:
I've just had the same problem... I've had the phone for around 26 days now and this is the first time this problem has happened. Anyone else solve it yet? I haven't even switched on the wifi.
Click to expand...
Click to collapse
If you are certain that wifi was never on, then we need to call Bell.................
Desire call issue
Hey guys,
Having the same issue, this is my second desire for the same scrambled issue. it sucks. sounds like a transformer is in phone.
I'm leaning toward that it's a carrier issue, not a hardware issue. Seeing how there are several people posting they have tried it on different phones and still had the issue, it would show that the hardware is identical between the devices. Also, seeing how people are having issues are localized to the one carrier, that would also make a difference.
I would like to state that I think rooting the phone and flashing a new radio update may fix the issue. If it doesn't, it could be that the radio in the phone just isn't built to process the network. But since it can physically pick up the signal, it may be how the software is transferring it, which is why you're having the issue, which is why I am recommending a root/radio fix.
In regards to the Samsung Galaxy S being brought up, it's different hardware, different software. Though it runs on the Android OS, Samsung uses it's own hardware and scripting, so it may be built to handle the connection better. It's the reason why for the longest time they were having GPS issues and we weren't (at least for the Vibrant variation of the phone).
That's just my humble opinion from my own dealings with phones though
Can confirm it happens when wifi is off.
Sent from my GT-I9000M using XDA App
I have had it happen 4 or 5 times and I have owned the phone for 5 months. Twice BT was connected as well. It has only rarely occurred for me...
My room mate is having the Same issue, stock Bell Desire Z on Bell network. The only two ways I have found so far to fix the issue is ether re-boot the phone or put it into airplane mode and then out of airplane mode. Doing a power off and then back on does NOT fix the problem (using fastboot), i'm sure it would fix it with the fastboot feature turned off.
Turning the radio on and off again fixes the issue so I am guessing it is a software issue. The Desire Z is an upgrade from an iPhone 3GS using the same SIM card on the same account, the iPhone never had the issue over the period of 1 full year.
Same Problem...
Hi everyone,
I wish there were a simple solution to this problem. My phone is doing the same thing (unlocked on the Telus network). I've researched this issue and found out that many people have also had the problem with the alien gurgling noise regardless of which network they're on.
I've had this problem occur regardless of wifi being on or off. It has nothing to do with the type of phone you're calling (as one Bell rep suggested). The problem is with receiving and dialing out calls. I've had several different types of phones while on this network and have never had this problem before. As for letting the problem sort itself out on it's own over time, that also doesn't work.
I brought my phone into Bell to be looked at. They thought the problem was the speaker. So they changed it and returned the phone to me. The first day I turned it on and activated it, the problem was back and worse than before. Couldn't make a successful phone call all day. So now it's back in the shop...again! The Bell rep said he's heard of this problem quite a few times. Something like 1 in 10 Desire Z's has this problem (that number sounds quite high to me). But yet, it doesn't look like these guys have a fix for the issue.
I love my Desire Z but I'm more than fed up because it's practically useless. I'm stuck using my iPhone again (not crazy about it at all) while I hunt for a replacement phone that will be comparable to the Desire Z (that will also work on the Telus network). Any ideas or suggestions? I was considering the Motorola Droid 2 Global but it didn't stand up to the Desire in speed/keyboard feel.
Thanks for listening!
P.S. - My phone was never rooted. Just unlocked.
Your all holding it wrong D: . Jk but I havnt had this issue but my gf tells me that it happens to her
Sent from my HTC G2 using XDA App
I never had this issue, but I did upgrade to 1.72 and last week to 1.82.xxx
Are you on bell?
Bonusbartus said:
I never had this issue, but I did upgrade to 1.72 and last week to 1.82.xxx
Click to expand...
Click to collapse
Sent from my GT-I9000M using XDA App
Is anyone else having radio issues with their G-pro? AT&T model here and have been having very obnoxious issues with this device. I'm familiar with the common issues of losing 3g or 4g data while in buildings and such and have always had issues with my phones while in buildings but this phone is by far the worst so far. I'm not sure if it is only a network issue or this specific phone but I can barely get it to send and receive sms inside my house. MMS, forget about it. Calls get dropped immediately when I try to make them at home, etc... Last night I was driving home and on a phone call. Over the course of the 3 hour drive I got dropped at least a dozen times. I've never had these issues with a phone. Any suggestions? Should I try to get a warranty replacement or is this normal?
Could it be your SIM card? I have only had my phone for a week and haven't had problems getting a signal. However, on my old Galaxy Note, I had a similar issue and the SIM was to blame. Have you tried turning your phone off, taking out the SIM and reinserting it to make sure it's in there fully? You could also try cleaning the contacts (the gold part on the back of the SIM).
BTW...was reading your signature and had to LOL at the part about the Nokia Lumia. I tried a Lumia and only made it a month before Android withdrawals set in--so I sold it to help pay for my OG Pro.
Haha, yeah. I liked a lot about the Windows phone but just couldn't stick with it. I'm Android through and through!!!
I'll give that a shot or maybe get into the store and get a new SIM card today. Thanks for the suggestion!
Anyone....anyone...? Bueller....Bueller...?
Swapped the SIM and didn't fix anything. Wondering if it is an issue with the phone itself.
So for the past year or so I've seen instances where my phone shows 5 bars and data, however calls go to my voicemail. I find out when I do something with the phone that forces it to rejoin the network.
I've got a 3rd party number that my enterphone uses, that number rings both my wife's phone and my phone at the same time. However very often only her phone rings, both of us appear to have good signals.
It seems that my phone is falling off the network but not showing this fact. If I switch to and from airplane mode it seems to regain network, or if I try to make a call it will fail the first time but work afterwards.
Any suggestion? I already installed Cyanogen about a month back hoping that this would resolve the problem, however it didn't have any impact. Same problems as before...
I'm wondering if flashing the radio would help, if so which files should I use?
I actually gave up on this phone and ordered a oneplus one, however that one arrived completely broken so now I'm stuck with the note 2 until that RMA gets approved or I get frustrated and just buy another phone.
Thanks in advance.
Gary
My phone shuts down randomly, along with frequent network fluctutations. But when i remove the simcard the phone works fine. I recently flashed the .283 (4.4.4) US version while i am from India. Can it be the reason for this weird behavior? Do different ftf files have different basebands even for same model (c6502) ?
Also can anyone give me the indian baseband flashable by flashtool?
BLUF: Turn of Stamina mode (or whatever super battery saver program your phone has) and uncheck or disable Android Device Manager under Device Administrators.
Try turning off your stamina mode or what ever super battery saving program your phone has. I had the same problem. There is some sort of conflict with US SIMs. While a SIM is sending data (IE not while connected to wifi) and while the phone is sleeping, the SIM (i believe SIM Tool Kit) get stupid confused and tries to wake the phone and then just reboots. This is just a theory. What I do know is that I had random reboot problems when I switched from my European SIM to an American SIM. Same phone, the only change was the SIM. After several days, I found out that it only occurred when idling, with STAMINA mode activated, not connected to Wifi. I was able to constantly recreate the problem to confirm the conflict. It worked for me, I hope it works for you.
similar problem here
I am also facing similar problem. But this is now related to SIM at all.
My symptoms are -
1) Network signal drops and disconnects
2) Phone is not able to send/receive data, especially 2G data
3) Phone reboots randomly. This happens right after there are data send/receive issues
4) Lately, phone is not able to reboot at all. Sometimes SONY appears and phone goes off. Sometimes this happens after XPERIA, sometimes after boot is complete phone goes off.
I am not sure why this is happening. This started happening after gsam battery monitor was installed. I uninstalled that, but problem is not solved. And frequency of this seems to be increasing day by day.
I am trying repair in PC companion now, but not sure if this is useful.
Phone details - Xperia ZL, C6502, 4.4.4 build 10.5.1.A.0.283, 13 months old, India
Anybody else having similar issue? Any solutions?
Never buy sony again
Finally, my phone died.
Symptoms were not exactly like battery issue mentioned by others. But at the end this seems like battery issue only.
Phone works ok when connected to charger. Once you remove, it dies within 5 minutes.
Went to sony service center, they almost refused to repair it. Asking me to either buy refurbished one or buy another SONY with discount.
This is insane and utterly irresponsible.
They should be able to repair any phone released in last 2 years at minimum. They are saying that they cannot repair this specific model! I dont know how true this is.
This is extremely disappointing, I would never buy SONY product again. And would also appeal fellow members to do the same.
This phone lasted only for 14months. Warranty is only for 12 months, so my bad luck.
This battery issue is clearly a design flaw. Whats more shocking is that they are not ready to do anything to it, even when I am ready to pay for it. I am feeling like going to consumer court.
Compare this to Nokia 5800, which I repaired(broken lcd screen) after 3 years without any fuss, just 4k rs and 1 day! and it was ready to go...
I hate sony now and would ask fellow Indian users at least to refrain from Sony(as we buy phones off contract with meager 1 year warranty). I am so disappointed that now paying more than 10k for 1 year warranty seems very illogical to me! I am now all for micromax, xiomi and all such cheap phones! They are much much more value for money than this sony crap.
So my mom upgraded her original Note (i717) to the Note 4 (N910A). Came out of the box with the NK3 update.
The problem is that whenever she uses the phone, it will randomly drop the call; can be 20 minutes or 2 minutes before it drops. Sometimes there will be two beeps when attempting to call back. Also the signal bars will completely drop and the no signal icon will appear. HOWEVER, after ending the call, the signal miraculously comes back.
I've disable HD voice call, and that did absolutely nothing. Using the hidden menu and disabling LTE (thanks AT&T for butchering the regular settings) seems to have stabilize the calls now, but for a flagship phone, not having LTE is a big minus.
She has considered returning the Note 4 for the iPhone 6+, which is a complete step backwards in my book.
Anyone else having similar problems?
cee43ja1 said:
So my mom upgraded her original Note (i717) to the Note 4 (N910A). Came out of the box with the NK3 update.
The problem is that whenever she uses the phone, it will randomly drop the call; can be 20 minutes or 2 minutes before it drops. Sometimes there will be two beeps when attempting to call back. Also the signal bars will completely drop and the no signal icon will appear. HOWEVER, after ending the call, the signal miraculously comes back.
I've disable HD voice call, and that did absolutely nothing. Using the hidden menu and disabling LTE (thanks AT&T for butchering the regular settings) seems to have stabilize the calls now, but for a flagship phone, not having LTE is a big minus.
She has considered returning the Note 4 for the iPhone 6+, which is a complete step backwards in my book.
Anyone else having similar problems?
Click to expand...
Click to collapse
Replace Sim card or get back to store and get new phone.
Clicking from notecable N910A
norbarb said:
Replace Sim card or get back to store and get new phone.
Clicking from notecable N910A
Click to expand...
Click to collapse
Hopefully it's just the sim card. Pretty sure if it is the phone itself, my mom will switch to the 6+ immediately and not play the lottery game on getting a flawless Note 4.
Edit: After some more searching, the culprit may be the NK3 update. Which sucks because you cannot avoid the upgrade, and it will automatically install after the third dismissal.
cee43ja1 said:
Hopefully it's just the sim card. Pretty sure if it is the phone itself, my mom will switch to the 6+ immediately and not play the lottery game on getting a flawless Note 4.
Edit: After some more searching, the culprit may be the NK3 update. Which sucks because you cannot avoid the upgrade, and it will automatically install after the third dismissal.
Click to expand...
Click to collapse
You can flash back to NIE, regardless if your device came w NK3, and you can disable the updater service w the debloater program.*
Link to NIE firmware:*http://forum.xda-developers.com/showthread.php?p=56230799
Link to debloater:*http://forum.xda-developers.com/showthread.php?p=58068827
xlr8shun said:
You can flash back to NIE, regardless if your device came w NK3, and you can disable the updater service w the debloater program.*
Link to NIE firmware:*http://forum.xda-developers.com/showthread.php?p=56230799
Link to debloater:*http://forum.xda-developers.com/showthread.php?p=58068827
Click to expand...
Click to collapse
Much appreciated. Hopefully this will stop the random drops for good, until lollipop comes out.
Update: phone is still dropping calls, even with the NIE update. Time to head to the AT&T store now. Gonna have them look at the account and see if VoLTE is activated, and disable it completely.
Also, using the hidden menu, switching to GSM only will not stick. It somehow switches back to GSM/LTE on its own.
cee43ja1 said:
Update: phone is still dropping calls, even with the NIE update. Time to head to the AT&T store now. Gonna have them look at the account and see if VoLTE is activated, and disable it completely.
Also, using the hidden menu, switching to GSM only will not stick. It somehow switches back to GSM/LTE on its own.
Click to expand...
Click to collapse
Did you get to At&t store and replace sim card ? I had same problem all i got was sim with secure element , they seems to work little better.
norbarb said:
Did you get to At&t store and replace sim card ? I had same problem all i got was sim with secure element , they seems to work little better.
Click to expand...
Click to collapse
We haven't gone yet, but I am going to request a secure element sim card and have them look at VoLTE.
Even the AT&T forum users have the same problem.
https://forums.att.com/t5/Samsung-D...ropping-calls-and-losing-network/td-p/4197338
Edit: swapped the sim card with a new one, and it still drops the call. AT&T is saying that disabling VoLTE would permanently drop phone calls. I call BS, but who knows.
Edit 2: got off the phone with a knowledgeable AT&T tech. Told him that I rolled back to the NIE firmware, eliminating all traces of HD voice/VoLTE. He remoted into the phone to see it too. Confirmed that we are not in a VoLTE area, and that VoLTE is not active on the account. He also agrees that VoLTE is immature and buggy, and that the backbone needs to be mature and up to date before launching.
If it would drop calls again, we would have to call back immediately so they can see it in the system as it happens.
cee43ja1 said:
We haven't gone yet, but I am going to request a secure element sim card and have them look at VoLTE.
Even the AT&T forum users have the same problem.
https://forums.att.com/t5/Samsung-D...ropping-calls-and-losing-network/td-p/4197338
Edit: swapped the sim card with a new one, and it still drops the call. AT&T is saying that disabling VoLTE would permanently drop phone calls. I call BS, but who knows.
Edit 2: got off the phone with a knowledgeable AT&T tech. Told him that I rolled back to the NIE firmware, eliminating all traces of HD voice/VoLTE. He remoted into the phone to see it too. Confirmed that we are not in a VoLTE area, and that VoLTE is not active on the account. He also agrees that VoLTE is immature and buggy, and that the backbone needs to be mature and up to date before launching.
If it would drop calls again, we would have to call back immediately so they can see it in the system as it happens.
Click to expand...
Click to collapse
Well it's obviously not an across the board thing or everyone would be having the issue. I suspect it's probably a bad radio in the phone. I would definitely have them swap the sim and phone as well as look at the account to make sure all the correct a count codes are present. And disabling VoLTE is definitely a good idea
^^^^^^^ seems like something wrong with hardware.
Looks like it might have to be swapped out for a new Note 4 then. 6+ would be the route to go to after all of this, but I don't believe in sweeping the problem under the rug.
Big fail on Samsung on QC. Even the rep at the AT&T store flat out told me that she believes Samsung makes their product only last two years before they start to break apart or have problems. Sure, there may be a few lemons with any product, but I don't even know how this particular unit passed QC.
Edit: AT&T Device Support Center has authorized an order for a new Note 4 that will ship in 1-2 days. Representative also has a Note 4, a launch model, and has not experienced any dropped calls or loss of signal.
New unit is now displaying Out of Service Area and dropping signal when calling. Two lemons? I have it recorded on my phone showing when it drops.
Sim card is not a problem. I have tested it in my HTC One, and it did not drop at all. Using my sim card in the Note 4 dropped a voicemail call after a minute.
AT&T submitted a case ticket to us. It was completed and it was complete BS. They wanted us to get a microcell, but that won't fix anything if the phone can't hold a call in the first place. Now we're getting a THIRD unit.
I have same problem with my note 4. It's the same slec. I live in the UK usingthe Three network. What shall I do??