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Hi all,
Having some problems with my verizon wirelss galaxy nexus that I just received from amazon wireless. After activating and getting my number transferred from my straight talk account, I've experienced the following problems:
1) Inability to make phone calls - when doing so either nothing happens, I get some error, or I get some automated verizon message that acts like I'm not already activated. Only once has an outgoing call worked.
2) Hit or miss 4g. It works (and works well, I might add) getting speeds up to 5-6mbps two minutes for every ten minutes it doesn't work.
I have called verizon regarding the issue. They made me
1) First, shut off my phone and take my sim card out and put it back in.
2) Then tried reactivating my phone and doing stuff on their end
3) Eventually replace my sim card by going to the verizon store and getting a new one, citing the fact that sometimes amazon wireless can be known to send out bad sim cards.
I then reset my phone to factory defaults when nothing was fixed. Still the same problems persist.
Amazon is sending my a new phone which will be here next week, saying that I may have just gotten a defective phone. Could anyone here on xda help me out with my issues in the mean time? Perhaps there is something you can recommend for me to do to remedy my problems that nobody has mentioned thusfar.
Note: I live in a good verizon area. All verizon phones at my house get great service, except this one.
Thanks xda community
Hello guys. I have some major issues with my S3. In general it has very weak reception compared to my S1. I've had two providers KPN HI and Tele 2, the latter uses t-mobile's network. With both providers and several different sim cards I encounter the same problems. Not only is reception in general weaker than my S1, it also drops calls very frequently. Mind you, I live in central Amsterdam, where I've never had reception problems with any provider at all. Sometimes when signal drops it comes back after 10 to 20 seconds. Sometimes it's completely gone and I have to reboot the phone to get service again. On average, I have to reboot the phone 6 to 8 times a day. The phone is on stock rom, latest firmware.
My s3 has been to samsung repair two times. The first time they checked for software issues. After a week they told me they couldn't find anything wrong, but they updated to the latest firmware. The problems were still there. They then took my phone for 3 weeks. When I got it back they couldn't say if they found the problem, but the phone went through general inspection (?) so it should be fine. Wrong. Literally one hour after having back my phone I tried calling someone. I was standing outside, had 4 bars of reception, but got dropped out of the conversation after 3 seconds. The no service symbol was showing. I rebooted and tried to call again. This time it worked. After an hour I checked my phone and surely, the no service symbol was showing again.
I'm getting very tired of this. I have a 550 euro phone that doesn't make me do phone calls 2 out of 3 times. People calling me have complained that they get voicemail instantly. I called Samsung and they told me they couldn't do anything but take the phone in for repair again. The shop where I purchased the phone says the same thing. I have no choice but to send it to repair, which means that I will lose my phone for at least 3 weeks again.
If someone can offer me advice, please, I would appreciate it very much. I wish I didn't gave away my s1...
Edit: Should've posted this in the general s3 sub.
Ask them for expedited repair and shipping, Samsung does a pretty good job and helping out when you're nice and friendly with them.
Let them know the situation, tell them you don't want to cause any problems, but that this is the third time you've sent the phone, if they can kindly either do a more thorough review of the phone and figure out what's wrong with it and fix it or give you a different new/refurbished phone. Or something.
Hi and thanks for any help that you can provide me.
I bought an Galaxy Note 2 SGH-T889 Tmobile version like 7 months ago from a store or reseller in Toronto Canada, the phone was in theory factory unlock, to use with the Wnmobile network which uses the same frequency as Tmobile. The phone was working until 2 days ago. Well always the phone has issue connecting to the network in some specific areas, specially because the Wind network it's not that good, but during the last 2 weeks I noticed more and more problems and some times it was just disconnected showing a circle with an slash or crossed out. After reboot the phone usually fixed the problem, until 2 days ago I had to do it every 2 hours and then the next day it just was permanent. I tried everything so far:
Remove battery and reboot
Remove battery and SIM card and reboot
Use a diiferent SIM card from my son's phone
Replace for a new SIM card
Clear Cache
Factory Reset
Reflash the modem with Odin
The phone has the latest stock ROM 4.1.2, BASE T889UVBMD1
The problem is Samsung say because it's a Tmobile they can not support it here, I have to send the phone to Samsung USA, I still fighting with the store because they said it will be covered locally, but that is another story.
I red many post talking about similar problems with the Galaxy S3 or S4 and one said that installing Jedi X14 fixed the problem, but to do that I think I have to root the phone, which not be a big problem.
The other weird thing is the phone works using other SIM card GSM, not tested with a LTE SIM.
There is any way to test if the radio/antenna for the WCMDA is disabled or broken
Thanks
fasterfoxy said:
Hi and thanks for any help that you can provide me.
I bought an Galaxy Note 2 SGH-T889 Tmobile version like 7 months ago from a store or reseller in Toronto Canada, the phone was in theory factory unlock, to use with the Wnmobile network which uses the same frequency as Tmobile. The phone was working until 2 days ago. Well always the phone has issue connecting to the network in some specific areas, specially because the Wind network it's not that good, but during the last 2 weeks I noticed more and more problems and some times it was just disconnected showing a circle with an slash or crossed out. After reboot the phone usually fixed the problem, until 2 days ago I had to do it every 2 hours and then the next day it just was permanent. I tried everything so far:
Remove battery and reboot
Remove battery and SIM card and reboot
Use a diiferent SIM card from my son's phone
Replace for a new SIM card
Clear Cache
Factory Reset
Reflash the modem with Odin
The phone has the latest stock ROM 4.1.2, BASE T889UVBMD1
The problem is Samsung say because it's a Tmobile they can not support it here, I have to send the phone to Samsung USA, I still fighting with the store because they said it will be covered locally, but that is another story.
I red many post talking about similar problems with the Galaxy S3 or S4 and one said that installing Jedi X14 fixed the problem, but to do that I think I have to root the phone, which not be a big problem.
The other weird thing is the phone works using other SIM card GSM, not tested with a LTE SIM.
There is any way to test if the radio/antenna for the WCMDA is disabled or broken
Thanks
Click to expand...
Click to collapse
If the phone is working fine with a friends sim card . There is nothing more then a issue with your sim. go to the store and have them to give you a new sim card or flash the one you have. I had that issue similar here with at&t all the time.. sims would just loose network.. The fix for me LEAVE AT&T
Good luck.
Yes, I replaced the SIM card and I got a new one.
Just trying to eliminate all the options, I just did a factory reset again, and put it back the SIM card, located outside in an area where I know there is a strong signal and the phone was able to connect to the network and I install the account ans the apps just to test the data connection and it works fine. I was outside for 20 minutes with no problem. Later go back in the building, as soon I was inside for a few minutes the phone lose connection and the circle is back, then reboot again several times, and the phone does not recognize any network, Searching and no network is available.
Aww you left out that it only does this inside but works outside.. I Would say something is blocking the signal. LIKE maybe the building..
i have two bars in my house 3 on the deck and full signal in my yard ...
its just how it is..
erica_renee said:
Aww you left out that it only does this inside but works outside.. I Would say something is blocking the signal. LIKE maybe the building..
i have two bars in my house 3 on the deck and full signal in my yard ...
its just how it is..
Click to expand...
Click to collapse
But he said it was working in side for many month then all a sudden it doesn't work? I understand I live in a mobile home and reception sucks but that from the start but his was working for couple months. I would say he's phone reception receiver w/e it is or something in the phone is screwing up and it will need repairment or replace or service just taking a dump and getting worse.
jcervantes11 said:
But he said it was working in side for many month then all a sudden it doesn't work? I understand I live in a mobile home and reception sucks but that from the start but his was working for couple months. I would say he's phone reception receiver w/e it is or something in the phone is screwing up and it will need repairment or replace or service just taking a dump and getting worse.
Click to expand...
Click to collapse
You could be right.. or maybe even the provider having issues with that tower .. its a tough thing to figure out..
Thanks for your ideas.
I get tired of trying to figure out was is the problem, so I got a SIM card from a diiferent provider which has the best network coverage and power, and i'ts happending the same, the majority of th etime the strength level is around -110 db even outside, with both providers, so it's the phone.
Now the question is could be possible that the antenna cable got disconnected or broken, (yes I dropped the phone a few times but nothing major) and it was working fine until few days ago. Another option it's some internal hardware is not working normally.
Now I have to find a way to repair becasue Samsung Canada does not want to do it becasue its a Tmobile phone.
Thanks, again.
fasterfoxy said:
Thanks for your ideas.
I get tired of trying to figure out was is the problem, so I got a SIM card from a diiferent provider which has the best network coverage and power, and i'ts happending the same, the majority of th etime the strength level is around -110 db even outside, with both providers, so it's the phone.
Now the question is could be possible that the antenna cable got disconnected or broken, (yes I dropped the phone a few times but nothing major) and it was working fine until few days ago. Another option it's some internal hardware is not working normally.
Now I have to find a way to repair becasue Samsung Canada does not want to do it becasue its a Tmobile phone.
Thanks, again.
Click to expand...
Click to collapse
Anybody with same provider as you? Invite them in you're home see if they have connection. It's best if the person have same phone and same company. Can you send directly to Samsung? I have bad phone service my area with s2 and note 2 but my friend with evo 3d has more bar then me and its made by htc but could be two things ur phone crapping out on you which need repairment or like the guy above said tower signal getting weaker. It is hard to find out. Maybe for now for a bit since it's screw up try a rom but then again rom doesn't control radio settings section but wouldn't harm. Good luck.
I'm having the same issue since last month... but with any SIM card.
The network signal strengh rests between -89 to -110 dBm. (Horrible)
The network type is always UNKNOWN:0.
What I already tried:
- Using other SIM.
- Flashing Stock ROM
- Flashing Custom ROM (CM 10.1)
- Flashing all 5 avaliable modems.
What happens:
When I get VERY close to a network antenna... I can make calls and stuff...
What can be happening:
Hardware issues - T-Mobile latest LTE unlocking update maybe burned my antenna (or some network signal related hardware).
Software issues - Can't see how since I used many variations of ROM/Modem.
I live in Brazil and my network is TIM 47. I have a Samsung Galaxy Note II T889.
If anyone can confirm perfectly to me what composes the T889 antenna components... that would be nice...
I want to buy those parts from eBay and trying fixing my phone.
Thanks for your feedback it's really valuable becasue it's almost the same situation. Today I cleared up the situation with Samsung, if I want to be service under the warranty I have to bring the phone to one of repair centres in USA which it's kind of problem because I can do it only in the weekends but not impossible or what I'm doing tomorrow is to have an assessment by one of the repair centres in Toronto and I have to pay in this case, if it's something reasonable.
In my case I did not update the phone in 2 months at least so it's not software in my case, but one difference could be I got a new job 3 months ago, in my previous job the majority of the time I got 5 bars , I guess the cell tower was close to that place, and in my house the coverage it's good. In my new job, my office it's in the middle of the building, far from the windows, so the signal always was really bad, 0-1 bar.
Wondering if could be possible that a bad connection can burn the antenna or the circuit that controls the connection.
The other thing is there are many customers specially for the Galay S4 complaining about a similar problem, and I did not find any answer on how to fix this problem.
I'll post any update just in case it can help someone else.
Thanks.
Did you try to disable lte and use 4g/3g/2g only?
Sent from my SGH-T889 using xda app-developers app
darekz said:
Did you try to disable lte and use 4g/3g/2g only?
Sent from my SGH-T889 using xda app-developers app
Click to expand...
Click to collapse
Well... I did... and the problem persists.
Try to enable and disable wifi calling.
Sent from my SGH-T889 using xda app-developers app
A also have this problem with T-Mobile Note 2 and have already tried everything you guys have...I guess I got no choice but to request a replacement which sucks because my phone was pristine and worked perfectly otherwise. It's just the damn weak to no signal that's driving me crazy. Especially since I'm paying for premium data coverage and it's pretty much money in the trash every month.
That's it. I made the call and the replacement arrives in a couple days. They offered me the "jump" program. Anyone on that? Is that worth doing on T-Mobile?
I traded an unlocked i317m for a g pro. I just picked up a unlocked t889 as welll. The person with my old i317m want my t889 since hes using simple mobile. Problem is when I went to trade I put his sim in my t899 it wont register on tmobile. Seems its only working with at&t as thats the service I have. Now with the i317m I gave him originally it works with any sim. How is this possible that a unlocked tmobile t889 wont register with his sim on tmobile network but the unlocked i317m works with any sim?
Yesterday I replaced the microUSB module that is connected with the antenna and replaced the SIM card module too.
That did NOT worked.
So... the problems is problably on the mainboard/chipset... too expensive to fix.
Another big hardware failure for Samsung's history.
I've had the replacement for about a week now. So far no signal problems. It's like when I first got my original phone. I'm sticking with the note 2 for at least another 6 months since I joined the jump program. Can't wait to see the note 3 next week
Update just to close this case
Well, after I sent the phone for repair to Samsung USA, I got it back and the problems happened again after a few days, then I sent it back for the second time to Samsung, got it back and the problem happened again after a few weeks. Basically, I'm getting rid of this phone, now the warranty is already expired and half of the time the phone was full of problems with the network.
The lesson in this case is to avoid getting hardware from the first batch (to wait a few months after the launch) or without a long term warranty (3 years), and probably will be my last Samsung device.
:crying:
Diesel-30 said:
Can't wait to see the note 3 next week
Click to expand...
Click to collapse
You mean Note 4, no?
Is anyone else having radio issues with their G-pro? AT&T model here and have been having very obnoxious issues with this device. I'm familiar with the common issues of losing 3g or 4g data while in buildings and such and have always had issues with my phones while in buildings but this phone is by far the worst so far. I'm not sure if it is only a network issue or this specific phone but I can barely get it to send and receive sms inside my house. MMS, forget about it. Calls get dropped immediately when I try to make them at home, etc... Last night I was driving home and on a phone call. Over the course of the 3 hour drive I got dropped at least a dozen times. I've never had these issues with a phone. Any suggestions? Should I try to get a warranty replacement or is this normal?
Could it be your SIM card? I have only had my phone for a week and haven't had problems getting a signal. However, on my old Galaxy Note, I had a similar issue and the SIM was to blame. Have you tried turning your phone off, taking out the SIM and reinserting it to make sure it's in there fully? You could also try cleaning the contacts (the gold part on the back of the SIM).
BTW...was reading your signature and had to LOL at the part about the Nokia Lumia. I tried a Lumia and only made it a month before Android withdrawals set in--so I sold it to help pay for my OG Pro.
Haha, yeah. I liked a lot about the Windows phone but just couldn't stick with it. I'm Android through and through!!!
I'll give that a shot or maybe get into the store and get a new SIM card today. Thanks for the suggestion!
Anyone....anyone...? Bueller....Bueller...?
Swapped the SIM and didn't fix anything. Wondering if it is an issue with the phone itself.
So my mom upgraded her original Note (i717) to the Note 4 (N910A). Came out of the box with the NK3 update.
The problem is that whenever she uses the phone, it will randomly drop the call; can be 20 minutes or 2 minutes before it drops. Sometimes there will be two beeps when attempting to call back. Also the signal bars will completely drop and the no signal icon will appear. HOWEVER, after ending the call, the signal miraculously comes back.
I've disable HD voice call, and that did absolutely nothing. Using the hidden menu and disabling LTE (thanks AT&T for butchering the regular settings) seems to have stabilize the calls now, but for a flagship phone, not having LTE is a big minus.
She has considered returning the Note 4 for the iPhone 6+, which is a complete step backwards in my book.
Anyone else having similar problems?
cee43ja1 said:
So my mom upgraded her original Note (i717) to the Note 4 (N910A). Came out of the box with the NK3 update.
The problem is that whenever she uses the phone, it will randomly drop the call; can be 20 minutes or 2 minutes before it drops. Sometimes there will be two beeps when attempting to call back. Also the signal bars will completely drop and the no signal icon will appear. HOWEVER, after ending the call, the signal miraculously comes back.
I've disable HD voice call, and that did absolutely nothing. Using the hidden menu and disabling LTE (thanks AT&T for butchering the regular settings) seems to have stabilize the calls now, but for a flagship phone, not having LTE is a big minus.
She has considered returning the Note 4 for the iPhone 6+, which is a complete step backwards in my book.
Anyone else having similar problems?
Click to expand...
Click to collapse
Replace Sim card or get back to store and get new phone.
Clicking from notecable N910A
norbarb said:
Replace Sim card or get back to store and get new phone.
Clicking from notecable N910A
Click to expand...
Click to collapse
Hopefully it's just the sim card. Pretty sure if it is the phone itself, my mom will switch to the 6+ immediately and not play the lottery game on getting a flawless Note 4.
Edit: After some more searching, the culprit may be the NK3 update. Which sucks because you cannot avoid the upgrade, and it will automatically install after the third dismissal.
cee43ja1 said:
Hopefully it's just the sim card. Pretty sure if it is the phone itself, my mom will switch to the 6+ immediately and not play the lottery game on getting a flawless Note 4.
Edit: After some more searching, the culprit may be the NK3 update. Which sucks because you cannot avoid the upgrade, and it will automatically install after the third dismissal.
Click to expand...
Click to collapse
You can flash back to NIE, regardless if your device came w NK3, and you can disable the updater service w the debloater program.*
Link to NIE firmware:*http://forum.xda-developers.com/showthread.php?p=56230799
Link to debloater:*http://forum.xda-developers.com/showthread.php?p=58068827
xlr8shun said:
You can flash back to NIE, regardless if your device came w NK3, and you can disable the updater service w the debloater program.*
Link to NIE firmware:*http://forum.xda-developers.com/showthread.php?p=56230799
Link to debloater:*http://forum.xda-developers.com/showthread.php?p=58068827
Click to expand...
Click to collapse
Much appreciated. Hopefully this will stop the random drops for good, until lollipop comes out.
Update: phone is still dropping calls, even with the NIE update. Time to head to the AT&T store now. Gonna have them look at the account and see if VoLTE is activated, and disable it completely.
Also, using the hidden menu, switching to GSM only will not stick. It somehow switches back to GSM/LTE on its own.
cee43ja1 said:
Update: phone is still dropping calls, even with the NIE update. Time to head to the AT&T store now. Gonna have them look at the account and see if VoLTE is activated, and disable it completely.
Also, using the hidden menu, switching to GSM only will not stick. It somehow switches back to GSM/LTE on its own.
Click to expand...
Click to collapse
Did you get to At&t store and replace sim card ? I had same problem all i got was sim with secure element , they seems to work little better.
norbarb said:
Did you get to At&t store and replace sim card ? I had same problem all i got was sim with secure element , they seems to work little better.
Click to expand...
Click to collapse
We haven't gone yet, but I am going to request a secure element sim card and have them look at VoLTE.
Even the AT&T forum users have the same problem.
https://forums.att.com/t5/Samsung-D...ropping-calls-and-losing-network/td-p/4197338
Edit: swapped the sim card with a new one, and it still drops the call. AT&T is saying that disabling VoLTE would permanently drop phone calls. I call BS, but who knows.
Edit 2: got off the phone with a knowledgeable AT&T tech. Told him that I rolled back to the NIE firmware, eliminating all traces of HD voice/VoLTE. He remoted into the phone to see it too. Confirmed that we are not in a VoLTE area, and that VoLTE is not active on the account. He also agrees that VoLTE is immature and buggy, and that the backbone needs to be mature and up to date before launching.
If it would drop calls again, we would have to call back immediately so they can see it in the system as it happens.
cee43ja1 said:
We haven't gone yet, but I am going to request a secure element sim card and have them look at VoLTE.
Even the AT&T forum users have the same problem.
https://forums.att.com/t5/Samsung-D...ropping-calls-and-losing-network/td-p/4197338
Edit: swapped the sim card with a new one, and it still drops the call. AT&T is saying that disabling VoLTE would permanently drop phone calls. I call BS, but who knows.
Edit 2: got off the phone with a knowledgeable AT&T tech. Told him that I rolled back to the NIE firmware, eliminating all traces of HD voice/VoLTE. He remoted into the phone to see it too. Confirmed that we are not in a VoLTE area, and that VoLTE is not active on the account. He also agrees that VoLTE is immature and buggy, and that the backbone needs to be mature and up to date before launching.
If it would drop calls again, we would have to call back immediately so they can see it in the system as it happens.
Click to expand...
Click to collapse
Well it's obviously not an across the board thing or everyone would be having the issue. I suspect it's probably a bad radio in the phone. I would definitely have them swap the sim and phone as well as look at the account to make sure all the correct a count codes are present. And disabling VoLTE is definitely a good idea
^^^^^^^ seems like something wrong with hardware.
Looks like it might have to be swapped out for a new Note 4 then. 6+ would be the route to go to after all of this, but I don't believe in sweeping the problem under the rug.
Big fail on Samsung on QC. Even the rep at the AT&T store flat out told me that she believes Samsung makes their product only last two years before they start to break apart or have problems. Sure, there may be a few lemons with any product, but I don't even know how this particular unit passed QC.
Edit: AT&T Device Support Center has authorized an order for a new Note 4 that will ship in 1-2 days. Representative also has a Note 4, a launch model, and has not experienced any dropped calls or loss of signal.
New unit is now displaying Out of Service Area and dropping signal when calling. Two lemons? I have it recorded on my phone showing when it drops.
Sim card is not a problem. I have tested it in my HTC One, and it did not drop at all. Using my sim card in the Note 4 dropped a voicemail call after a minute.
AT&T submitted a case ticket to us. It was completed and it was complete BS. They wanted us to get a microcell, but that won't fix anything if the phone can't hold a call in the first place. Now we're getting a THIRD unit.
I have same problem with my note 4. It's the same slec. I live in the UK usingthe Three network. What shall I do??