Scartch enough to void warrenty? - AT&T, Rogers, Bell, Telus Samsung Galaxy S III

I was going to start the warranty process for my Galaxy S III today with AT&T. Upon inspecting the phone (after removing it from my PureGear DualTek case) I noticed a scratch on top of the phone near the top microphone. The scratch appears to be pretty deep. I am wondering what everybody's opinion is on this and whether or not you all think it is enough to void my warranty. If more or, clearer pictures are requested I can certainly take them. My camera which is a 14MP Sony CyberShot, had a lot of difficulty focusing on the phone so any advice on taking a picture of the scratch would be taken.
Side note: I generally have the phone in the case. I do not believe I have dropped it without the case on it. I am not sure if it was caused by the DualTek case, however, the case is pretty hard to remove and the scratch is angled in the direction that I slide the phone out of the case. I remove the phone from the case once in a while to change batteries because I am not always near a charger.

I highly doubt this would be enough reason to void your warranty.
What are you going to return the phone for?

CZ Eddie said:
I highly doubt this would be enough reason to void your warranty.
What are you going to return the phone for?
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My headphone jack is damaged. I can not hear sound out of the left side of any set of headphones I use. I ran OTA updater, tried factory reset, and PowerAmp / Google Play Music and nothing.

i'd ship it back and warrenty it , only a scratch , it's cosmetic :")

Can I directly contact Samsung support? Or does AT&T handle all warrenty claims for phone bought from them?

DarkredD14 said:
Can I directly contact Samsung support? Or does AT&T handle all warrenty claims for phone bought from them?
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U can go directly to att.
If it's bought withing 30 days any att store will provide warranty.
If it's over 30 days u have to go to att device support Centre. I can even call them or chat with them. But I will say go there personally if one is near by you so u can replace it quickly if they have it in stock.
I got mine replaced in 30 mins from device support Centre.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2

I exchanged mine through warranty with a scratch like that about 3 weeks ago. The issue with mine was the it stopped reading my SIM card. When the rep asked if there was any domestic damage, I mentioned the scratch and he (the rep) said that was fine. As long as the screen was great ..I'd be ok.
Sent from my SGH-I747 using xda premium

Related

[Q] Samsung warranty and DYI repairs

Hey guys, my camera seems to have a random "blob" in the preview window as well as after the image is taken. I personally think its a spec of dust.. But i went to T-Mobile and they are warrantying it out.. I kinda dont wanna warranty it out as i get a stupid refurb device.. When mine is BRAND new and flawless. Screen protector ALL the time, otterbox case ALL the time.. Plus in my past, i never had luck with refurb devices..
My question is this, since i have the know how to take apart the device and "clean" the actual camera iris, i am wondering if samsung would be able to tell if the device has been taken apart just incase a bigger issue comes down the line where it will cost me too much to fix and warranty will cover it. I do have all the proper tools to dissassemble the device without leaving pry marks or screw marks. Thanks guys!
elesbb said:
Hey guys, my camera seems to have a random "blob" in the preview window as well as after the image is taken. I personally think its a spec of dust.. But i went to T-Mobile and they are warrantying it out.. I kinda dont wanna warranty it out as i get a stupid refurb device.. When mine is BRAND new and flawless. Screen protector ALL the time, otterbox case ALL the time.. Plus in my past, i never had luck with refurb devices..
My question is this, since i have the know how to take apart the device and "clean" the actual camera iris, i am wondering if samsung would be able to tell if the device has been taken apart just incase a bigger issue comes down the line where it will cost me too much to fix and warranty will cover it. I do have all the proper tools to dissassemble the device without leaving pry marks or screw marks. Thanks guys!
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Click to collapse
they usually figure it out from the fairy dust that's left behind.
but seriously, how would they be able to find out it was taken apart until they have taken it apart themselves? will they leave a sock on the doorknob? you know how to take the device apart, shouldn't you know if there is a way? you are probably one out of 10,000 people that will read this that knows how or will take the time to actually "clean" the iris. if you know how to do THAT (?) you are better off doing any repairs yourself before bothering with warranty and getting a refurb. just my two cents
tony yayo said:
they usually figure it out from the fairy dust that's left behind.
but seriously, how would they be able to find out it was taken apart until they have taken it apart themselves? will they leave a sock on the doorknob? you know how to take the device apart, shouldn't you know if there is a way? you are probably one out of 10,000 people that will read this that knows how or will take the time to actually "clean" the iris. if you know how to do THAT (?) you are better off doing any repairs yourself before bothering with warranty and getting a refurb. just my two cents
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Thats what i thought.. And from my experience in my other devices (HD2, Touch Pro 2, Galaxy S2) i have seen screws that were covered by "Void" stickers where once you remove the "void" sticker it has "void" written where the sticker used to be.. Meaning well you guessed it, warranty now void.
I do enjoy warranty because i used to not have to pay a single cent for it, well now T-Mobile wants 20 bucks for shipping handling -.- (Seriously Tmo?) But somethings i do not enjoy taking apart.. Like say i dont know the EXACT issue, i would rather just get a refurb.. But i have the choice once the refurb gets here, i have seven days to send one of them back. If i do a once over of the device and figure its in worse condition than my current one, i'll fix the current one. Again im just hoping its as simple as dust on the iris..
Thanks for your reply though!!

n7100 owner in the USA, dropped my phone and cracked screen

Hello fellow n7100 owners. All input welcome, but especially from other US residents who own n7100s.
So I did something stupid this weekend. I wore these loose shorts with loose pockets and dropped my phone when I sat in my car.
The screen is cracked now at the top right. It turns on just fine, works as usual, and the touch sensitivity also seems to be normal in the area of the crack. So it seems like the problem is just cosmetic at this point, , and in a darkly lit room, it's hard to even see the cracks when the screen is own.
But it's bothering me to look at it, I really liked the way this phone looked and kept my screen and everything in absolutely immaculate condition before this. What are my options?
I figure I can't send it to samsung, since I bought it off ebay, and obviously it's not a domestic galaxy note 2.
I'm thinking self repair is a no go, unless it's very easy and doesn't require a lot of tools because I am not handy at all with those types of things. I was thinking of taking it to a local repair shop that I found online, but I don't know how much it's gonna cost...and if I do take it there, if I should buy the parts I need beforehand so they don't overcharge me on those.
Any thoughts?
Anyone? Someone?
I wouldn't even think of trying it yourself. I wouldn't even try it myself. Your out of luck when it comes to warranty as you bought the device second hand. Your best bet is to find a store like you have and get an estimate
If I am correct, I know you could go to Samsung and let them repair it. Just say you'll pay for it.
I changed only the glass on my 2nd s3 it cost me £15 for the glass and £20 for the heatgun. Check out youtube for tuts
Sent from my GT-N7105 using xda app-developers app
Call up mobiletechvideo.com. they're located in Texas. They swap out emmc chips in Samsung phones so I would assume they can do screens too unless they can't source them.
Sent from my GT-N7100
I got my note 2 as a gift, but when I received it, the screen near the front camera was cracked out the box. So, called Samsung service centre, they say they wouldnt repair it because it was out of their warranty, and if I wanna fix it, it will cost approximately $200 dollars (converted from Indonesian Rupiah).

[Q] Worrying Samsung repair service experience.

So,
Just got off the phone with Samsung customer services, and I've got to say it left me worried about the competence of their "engineers". There's a single hairline split on the glass originating at the receiver aperture. Fair cop, I can see why they would want to charge for that at first glance. However, according to them, the crack has damaged the LCD panel causing it to leak onto the main circuit board and damage that..... :laugh: Couple of problems with that - it doesn't have an LCD panel, it's OLED. Nor will an LCD (or an OLED) "leak" even when damaged. And finally, the main board is not damaged and is working 100% perfectly. Is this level of utter, utter incompetence, technical ineptitude and fraudulent behaviour normal for Samsung, or is it just Regenersis? What's been your experience with either? Have I just been unlucky, or are they better than this? What are my options, as they gave me none. Apparently their "engineers" are "highly trained" and their judgement cannot be over-ruled....
Cheers
Previously I was having Galaxy Fit and got my lock button damage somehow when I give them to repair they return it after 3 days and with no screws inside
I have no idea why such hurry then I mailed on customer support then they called and apologise on behalf and said to give phone again to service centre.
Just a Crap Experience
I have one more to share its still on will share when all done
Sent from my GT-N7100 using xda premium
When I lost my IMEI, first thing I did was to take it to the Samsung customer service, they took my phone inside and after about 5 minutes one of the stuff came back with the phone in the hand and told me that they have to change the entire motherboard and that will cost me $370 USD.!!
Something that I did it by myself and for free after googling around for couple of weeks or so and restored back my IMEI.
They also bent me over. Sent mine for repair, they charged me a rediculous ammount and then sent back somebody elses phone.
I'm anal when it comes to my phone, mine are always kept pristine. I knew as soon as I opened the JIFFY BAG (unprotected inside) that this wasn't my phone. The one they sent back was battered as hell. They swore it was mine and lucky for me I still had the original reciept that had the IMIE on it. When I sent them that they conceded and "found" mine. Then when I got mine back there were pick marks around the bezel where they had opened it. I'm not a happy buuny. The stories and lies I heard over the phone were incredible.
Love the phone.... don't trust the repair centre.
To add insult to loss all told I had to drive an accumulated 120 miles to and from the authorized repair centre.... which couldn't carry out the repair so they sent it off anyway.
danbst said:
They also bent me over. Sent mine for repair, they charged me a rediculous ammount and then sent back somebody elses phone.
I'm anal when it comes to my phone, mine are always kept pristine. I knew as soon as I opened the JIFFY BAG (unprotected inside) that this wasn't my phone. The one they sent back was battered as hell. They swore it was mine and lucky for me I still had the original reciept that had the IMIE on it. When I sent them that they conceded and "found" mine. Then when I got mine back there were pick marks around the bezel where they had opened it. I'm not a happy buuny. The stories and lies I heard over the phone were incredible.
Love the phone.... don't trust the repair centre.
To add insult to loss all told I had to drive an accumulated 120 miles to and from the authorized repair centre.... which couldn't carry out the repair so they sent it off anyway.
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Jesus Christ... What a bunch of gnarly assholes.
Sent from my GT-N7100 using Tapatalk 2

LG G3 - Cracked Lens after few hours out of the box

i just Bought my LG G3 Yesterday ,
it was used gently, as i appreciate the feeling of a new device in my hands like any geek,
i did not drop it ( no need to justify here )
i took my G3 to show off a friend and i asked people were in the room if anyone noticed that my phone fell in the past few minutes - one of them is working in a cellular shop and he immediately brought me the news that he already knows what happened by my response because some one who bought g3 from his store came back with the exact same crack and claim he did not drop the phone at all as well.
so i have a broken Lens, camera cant take photos right and i am Deeply disappointed By Lg as i was expecting a higher build quality,
i might be the first to report but just - wait for it ,
people will Google the problem and i am just the first to let you know.
photos added
I don't believe it. Your friends lied.
Sent from my LG-D850 using Tapatalk
It doesn't just crack I dropped mine off a balcony 3 floors onto some rocks and it broke the screen of my F400S and some other stuff, but the lens was fine. Hence why I have a D850 but lenses don't just crack.
Sent from my LG-D850 using XDA Premium 4 mobile app
I just had the same thing happen to mine. Not sure how or why it happened but it did. It was in my hot car turned off for an hour or so and then when I got home ours later, I noticed it. It has never been dropped or hit.
i think someone hijacked your phone... lol friends are friends...
Sent from from my LG-D855
It is a very, very small chance that it happened by itself - BUT if the glass was fitted in the phone, and was made with too high tension; it COULD technically brake "on its own". However, very rare for this to happen...
I just tried pressing my lens with my thumb, with quite a lot of pressure - didnt do anything
Anyone know where I can get a replacement lense or where to be looking for them when they come available? Talked to LG and they said they could repair but it would take 2 weeks and they could not tell me what it would cost. I can use my camera because my glass is completely gone over the camera, I would just like to get something over it to keep dust out.
Sent from my VS985 4G using Tapatalk
I just bought an LCD separator machine send it to me I need practice lol. I seen someone else say the sent there's into lg and cost $150 to fix. You could always get a square trade warranty and go that route
Sent from my LG-D850 using XDA Premium 4 mobile app
If I could just find a thin 1/2 inch diameter piece of glass, I could fix it myself. Problem is finding the glass. Would not be hard at all to fix and like I said my camera works perfectly fine.
I just had the exact same thing happen. Phone was fine last night. Set it on night stand before bed. Showered and got ready in the morning. No drops. Got in the car in the morning and touched something jaggedy when I was stopped at a light. Weiiiird. Looks exactly like OP's pic. Luckily I paid for insurance since it's included in T-Mobile's jump program, so hopefully they'll swap it out.
It is one of the areas of the phone which get hotter from use, but I find that an unlikely factor in causing that problem.
DroidApprentice said:
It is one of the areas of the phone which get hotter from use, but I find that an unlikely factor in causing that problem.
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Click to collapse
Yeah, I'm really at a loss. I kept it in the bathroom as I showered, but it doesn't get that hot/humid...not enough that one would think it'd make a substantial difference.
Hate to say it, but my lens just cracked as well about an hour ago. I went to take the phone off my desk, and it kinda slipped from my fingers. The phone never made it completely off the desk. The two bottom corners were still touching, and the top half maybe a few cm off. Nothing I would ever consider a drop. When I flipped the phone around, to my surprise the lens was cracked. I don't know what to say? Any other phone I've owned in the past this wouldn't have happened to it in this very same situation.
WilliamStern said:
Hate to say it, but my lens just cracked as well about an hour ago. I went to take the phone off my desk, and it kinda slipped from my fingers. The phone never made it completely off the desk. The two bottom corners were still touching, and the top half maybe a few cm off. Nothing I would ever consider a drop. When I flipped the phone around, to my surprise the lens was cracked. I don't know what to say? Any other phone I've owned in the past this wouldn't have happened to it in this very same situation.
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Click to collapse
Yeah, man. My old HTC M7...I always run skinless, treat my phones like dirt. Dropped it maybe three times onto concrete from waist height, nothing. So this is pretty gnarly.
Update on T-Mobile, they basically said that they'd take it back under warranty IF it's a manufacturer's defect. But because it's physical damage, they'll probably flag it as user error and charge me for it. I'm claiming manufacturer's defect because I swear this happened spontaneously without a drop whatsoever. So now I basically have to call LG directly, and I'd probably be up for a fight. If anyone here has experience or advice it'd be greatly appreciated.
Same Issue
Hey, I had the same issue with the AT&T version, ended up having to send it back along with my powermat (since I assumed that might have caused the crack). They repaired it without charge since they determined that it was indeed a manufacture defect. So if you have something similar it is probably a manufacture defect, and hopefully they will make a note of this soon.
julz05 said:
Hey, I had the same issue with the AT&T version, ended up having to send it back along with my powermat (since I assumed that might have caused the crack). They repaired it without charge since they determined that it was indeed a manufacture defect. So if you have something similar it is probably a manufacture defect, and hopefully they will make a note of this soon.
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Click to collapse
I just looked at my phone last night and I have the same issue. I'm on att and I'm going to call them today to see if they will repair it for me. I'm a bit upset honestly. The camera world buy the broken glass distorts the pictures and makes them look foggy. Julz05 who did you send it back to? LG or AT&T?
No matter what, I can never stay away from android for long.
idelgado782 said:
I just looked at my phone last night and I have the same issue. I'm on att and I'm going to call them today to see if they will repair it for me. I'm a bit upset honestly. The camera world buy the broken glass distorts the pictures and makes them look foggy. Julz05 who did you send it back to? LG or AT&T?
No matter what, I can never stay away from android for long.
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Click to collapse
I sent it back to LG. I called the LG service number and explained the problem, they issue a RA# and you have to send it to their warehouse. Took them almost 2 weeks to fix the phone, and they are just mailing it back now
I wanted to come back and post an update for my circumstance just in case any in the future needs to do the same.
Unfortunately I couldn't send my unit back to att or lg because my water damage sticker had been tripped. I had my phone in my pocket and I went on a ride in an amusement park and didn't realize we want under waterfalls! Needless to say I got soaked and water seeped into the phone but after sticking it in rice overnight I was lucky enough to not have water damage besides the tripped sensor. I went on a search and found a seller on eBay selling the top piece which includes the camera lens cover, power/volume rocker. It cost $38 plus $6 shipping and took about a week to get to me. To replace it was fairly easy. Removed 7 screws and unsnapped the old part and then applied the new piece.
One thing to note: the original piece States 850 in various areas and the new piece States 855. However it is the same exact part and for $44 I replaced itself myself without having to be without my phone. Here are some pictures :
Here's the link for the eBay auction http://pages.ebay.com/link/?nav=item.view&id=351144850263&alt=web
No matter what, I can never stay away from android for long.
Just found this thread after my UK D855 did exactly the same, I've had it several months. found Replacement parts on ebay
Exact Same Problem
Hi - today I found the exact same fault in my phone. Like other posts here, I did not drop it or get any impact on the phone.
I am in New Zealand and am really disappointed in what I thought was otherwise a great phone. I now have to waste my time trying to establish whether I have any cover for this problem and also realise that it looks like impact damage and technicians will claim it was my fault.
I think this is a manufacturing fault and reading here confirms that something is very wrong here.
Thanks.

Cracked Glass (camera cover)

Today I had the M9 in a window mount for GPS. After arriving, I took it from the holder to see the sapphire glass had a big crack through it. This phone is 6 days old, hasnt been dropped or anything. Always in a case and always in an inside pocket or on the sofa arm in my house when not in my hand.
It looks a clear case of insurance
Sent from a mobile gadget...
That's not good & one would expect the sapphire to hold up to even high temperatures.
Insurance & or return for replacement.
Duncan1982 said:
That's not good & one would expect the sapphire to hold up to even high temperatures.
Insurance & or return for replacement.
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Click to collapse
No insurance on it so far, but will be popping back to the store ASAP. Ive always loved HTC Build quality but this has left me baffled and frustrated
DjLukeW said:
No insurance on it so far, but will be popping back to the store ASAP. Ive always loved HTC Build quality but this has left me baffled and frustrated
Click to expand...
Click to collapse
Yeh can understand why, hopefully an isolated incident.
Get back as soon as you can & good luck.
Looks like the case is scratched and the camera glass looks like it has an impact point on it..
It definately isnt or hasnt. I sed to work in mobile retail so I know excactly how it looks and sounds. But can guarantee that it nothing has impacted it.
Also IRL the crack is perfect and there is no impact point visible
DjLukeW said:
It definately isnt or hasnt. I sed to work in mobile retail so I know excactly how it looks and sounds. But can guarantee that it nothing has impacted it.
Also IRL the crack is perfect and there is no impact point visible
Click to expand...
Click to collapse
you should be within the return/exchange period which would not use up your Uh-Oh claim.
shenye said:
you should be within the return/exchange period which would not use up your Uh-Oh claim.
Click to expand...
Click to collapse
In the UK we dont have that.
However, sensible staff in O2 Hanley sorted me out today and replaced my phone as they could see it was a definate quality issue.
Case closed
DjLukeW said:
In the UK we dont have that.
However, sensible staff in O2 Hanley sorted me out today and replaced my phone as they could see it was a definate quality issue.
Case closed
Click to expand...
Click to collapse
Well that's great news, now to enjoy what is a great device
Were you climbing trees? Bro you must be like Tarzan. Sorry to hear that.
That's crazy. The sapphire glass on that is supposed to be tougher than gorilla glass.
Sent from my 0PJA2 using XDA Free mobile app
I'm not am expert in this area, but don't assume too much about sapphire. Though its very scratch resistant due to its hardness, it is also very brittle, and can easily chip or crack especially when impacted on an edge or corner.
Did not know that. Thanks for the info. I really don't want a case but I might have to buy one.
Sent from my 0PJA2 using XDA Free mobile app
You aren't the only one to have this happen to their M9 friend. I was lucky enough to be a part of the HTC champions program and have had the HTC m9 since before it was available to buy. Somehow or another the glass on my camera lens cracked as well. The device had previously never been dropped (was in a case) and at the time was in a box. I'm now wondering if the glass is cracking due to some sort of heat issue.
I had to use the "uh-oh" insurance to have repaired unfortunately.
My htc one m9 dev edition was always in a case from day one never dropped or mishandled , I have been looking at the camera glass every time I put it down because of this post and I always lay it down on the face of the screen because temper glass protector and case keeps it from touching the table. I just came back to my phone and there is a clean crack from top to bottom almost in the center of the camera glass. Now I don't know what to do I ordered directly from HTC I guess I will be contacting them, I love the phone but I am not to happy about this.
update: Chatting with HTC Support they have no knowledge of this issue.
update: Only option given was to use my uhoh protection, I declined because if this is a common problem it should be fixed and what if it happens again, having reference number made so I can contact a supervisor when I get home.
update: 1-866-449-8358 is the number HTC has given me and it sends me directly to a operator saying to check the number and try again, I have really started to dislike this whole experience and seeing how its still under 30 days that I just got off the phone with their third party order center Digital River they said I will receive a shipping label in a few days to mail the device back, I really don't want to go to another device but after this I might, if I do stay with the One m9 Ill just order through my carrier to make a much less painless return if it happens again, but after all the wasted time there are other devices from manufactures that I never had any problems with.
My M9 camera cracked too
Hey guys, my camera cracked as well after 2 days of owning it with no sort of mishandling it at all. I just pulled it out once and noticed the camera is cracked. It would be really nice of HTC to recognize it is faulty hardware & offer to replace it for M9 owners...
Lens glass cracked within 24hrs of owning it
Lens glass cracked within 24hrs of owning it, took it back to Sprint. They won't replace it.
Well I am jumping ship, even though I really like this phone, I feel the company is becoming a joke, all tech support can do via chat is issue a uhoh protection and good luck reaching htc in the USA, seems they must have forgot to pay the phone bill. This issue needs to be proven and known but I am not going to spend my money on quality testing, hopefully they will revise the part, but without enough people complaining I doubt anything will be done. It almost feels like it is intentional to get us out of the uhoh protection.
Same thing happened to my phone a few weeks ago. I let my phone charge overnight, woke up & it was blazing hot. I thought nothing of it. I was looking at my phone & noticed a clean crack on the lens. I sent it back and it wasn't counted as a UH-OH protection. That's a plus.

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