Develop Bugs

HOX - Bugs and Glitches in Hong Kong

Dear All,
I woke up this morning and found this news clip of the HOX in Hong Kong (it's in Cantonese). The translation as follows:
It is hailed as King of Smartphones for now but with bugs and glitches. It's gone mainstream and HTC is not looking good. So, the report states the bugs as one can see from the clip. It also states HTC will provide free replacement no matter what but at the end the report states HTC has not contacted the vendors for full replacement to the end user.
http://s.nextmedia.com/apple/a.php?i=20120419&sec_id=15335&s=15336&a=16261746

Will you be able to replace your phone due to these defects after your phone has an unlocked bootloader?

HTC
nicholaschum said:
Will you be able to replace your phone due to these defects after your phone has an unlocked bootloader?
Click to expand...
Click to collapse
chum,
You have to ask HTC HK. Do you have the bugs as stated in the video?

I have a yellow spot and the camera glitch ups (not often, just had it happen once during this one week experience)
Do you just go to the HTC HK website and ask them whether they will honor my exchange?

E-mail HTC
nicholaschum said:
I have a yellow spot and the camera glitch ups (not often, just had it happen once during this one week experience)
Do you just go to the HTC HK website and ask them whether they will honor my exchange?
Click to expand...
Click to collapse
chum,
Thanks for your reply. How long had you owned your HOX? You can e-mail HTC HK or give them a call to see what their response to you question will be....

I had it for about a week or two. Yeah sure, I'll give them a call when I get some free time.

i can't see the video without signing up so can u just summarize? or post some pics of it?

1) Yellow Spot Issue
2) Camera Glitch Up Issue (Barcoding?)

Sign up?
wai_lai416 said:
i can't see the video without signing up so can u just summarize? or post some pics of it?
Click to expand...
Click to collapse
Anyone can see the clip. You don't need to sign up.

fcng said:
Anyone can see the clip. You don't need to sign up.
Click to expand...
Click to collapse
hmm interesting lol mine won't load the video.. instead it'll show sign up or register to view the video in chinese -.- but thx for the pic. i have a HOX from hong kong and it's working flawlessly out of the box.. haven't had flickers or any of the bugs some ppl have yet so far.. finger crossed.. i bought the premium set if that makes a different

Okay, I sent my phone off two days ago.
I am yet to receive anything from them but they did say that they will try to reformat the entire system and relock the bootloader if you had those changed.
Anyways, it's in HTC's hands right now, so I'll update you guys as soon as I get my phone back.

Good luck...
nicholaschum said:
Okay, I sent my phone off two days ago.
I am yet to receive anything from them but they did say that they will try to reformat the entire system and relock the bootloader if you had those changed.
Anyways, it's in HTC's hands right now, so I'll update you guys as soon as I get my phone back.
Click to expand...
Click to collapse
Chum,
Hope everything works out with the phone. What bugs did you encounter that you had to take into HTC?

fcng said:
Chum,
Hope everything works out with the phone. What bugs did you encounter that you had to take into HTC?
Click to expand...
Click to collapse
Yeah I hope.
I had both the screen yellow spotting problem AND the camera glitch ups ><

After 2 replacements from Wilson, I have a very much perfect One X, no glitches or defects at all.
Sent from my HTC One X using XDA

That is great...
Albert Poon said:
After 2 replacements from Wilson, I have a very much perfect One X, no glitches or defects at all.
Sent from my HTC One X using XDA
Click to expand...
Click to collapse
Is it a HT23 or HT24?

fcng said:
Is it a HT23 or HT24?
Click to expand...
Click to collapse
SH23
Sent from my HTC One X using XDA

I got a response from HTC HK.
They called me and told me they could replace the screen for me for free.
But if they wanted a refurbished replacement, they will charge me $1800-1900HKD because I unlocked my bootloader. But no biggie....
As the camera issue is probably a software issue, and only happened to me once, I think it shouldn't be an issue, when I get my screen replaced, I'll update it to the latest HTC based ROM. This problem replicates itself with a probability of 1/50.

Good stuff...
nicholaschum said:
I got a response from HTC HK.
They called me and told me they could replace the screen for me for free.
But if they wanted a refurbished replacement, they will charge me $1800-1900HKD because I unlocked my bootloader. But no biggie....
As the camera issue is probably a software issue, and only happened to me once, I think it shouldn't be an issue, when I get my screen replaced, I'll update it to the latest HTC based ROM. This problem replicates itself with a probability of 1/50.
Click to expand...
Click to collapse
Chum,
That is great they will replace the screen. Hope there won't be anymore yellow spots and flickering.

Seems like it is the problem of the screen and not the camera...
Even high quality games have this problem too.
http://www.youtube.com/watch?v=3jZJfTAcq2g

Alright guys, I got a call from HTC Service Center just now.
They fixed my unlocked bootloader HTC One X's screen with a yellow spot for free.
They said they can't update the firmware for me because I unlocked the bootloader, but if I didn't, there should be a new firmware update which addresses the screen flicker/camera flicker issue.
All is good, yellow spot screen replaced and screen flicker solved.
If you have these problems, do what I did and you'll get it fixed

Update on HTC one x wifi antenna issue INDIA

Hey guys,
I've had this wifi antenna issue since long as my phone is from the first batch.
Been to HTC workshop but got a really stupid answer for my wifi antenna issue "he said we are coming up with a software upgrade and that night just fix your antenna issue" not arguing with him I just left and want to know if anyone of you guys have sent your fone to workshop a d what was the result repairing or replacing....
Hope to get a feedback from some Indians who are using HTC one x with wifi antenna issue.
Thanks
Dharam kapadia
Sent from my HTC One X using xda app-developers app

dharam.kapadia said:
Hey guys,
I've had this wifi antenna issue since long as my phone is from the first batch.
Been to HTC workshop but got a really stupid answer for my wifi antenna issue "he said we are coming up with a software upgrade and that night just fix your antenna issue" not arguing with him I just left and want to know if anyone of you guys have sent your fone to workshop a d what was the result repairing or replacing....
Hope to get a feedback from some Indians who are using HTC one x with wifi antenna issue.
Thanks
Dharam kapadia
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
I don't find that an issue at all..although never noticed it on my HOX..coz I am not in a habit of holding my HOX in such a way so that I can press the exact spot between Volume Up and Camera n watch my WiFi signal go down by 2 bars
Sent from my Stunning White HTC One X

And there was no need to create a new thread..u could have asked this in the Indian Owners thread..don't make the forum crowded n confusing..
PLEASE CLOSE THIS THREAD IMMEDIATELY ...
Sent from my Stunning White HTC One X

LakshayX said:
And there was no need to create a new thread..u could have asked this in the Indian Owners thread..don't make the forum crowded n confusing..
PLEASE CLOSE THIS THREAD IMMEDIATELY ...
Sent from my Stunning White HTC One X
Click to expand...
Click to collapse
and you should have read what the wifi fault is all about. wifi gets BETTER when you push the spot on the back. so its a hardware fault and no user fault.

Sorry buddy if u feel it's crowded but I really see the need to create a new thread.... Thanks for your awesome reply I am sure your answer is creating a confusion I clearly asked has one sent the fone to workshop and did not ask or an option on how to hold the phone and ignore a factory fault in the device.... So good luck holding your device and not pressing and be happy with your hox
Thanks for your time and reply
Sent from my HTC One X using xda app-developers app

Don't live in India, but have a HOX intended to be sold there. WiFi fluctuates at times, but the three times I've tried the squeeze test my signal actually dropped (good thing). Just give HTC a ring rather than going into the store
Sent from my HTC One X using xda app-developers app

Since there is a Indian owners thread, it would have made sense posting there.
As for your issue, its reverse death grip like N3m3515 mentioned. If your wifi improves on squeezing the region between volume and camera, you have the issue.
And for HTC Service center in India, just put a sofware like wifi analyzer on your phone to prove you're facing the reverse death grip and argue with them about it being a hardware issue and not software issue. I haven't dealt with them, I myself am facing this issue but my warranty is in the UAE and trying to get it fixed here(India) is chargeable by $35(cost of sending it to an international htc service center -_-)
So I have to wait till I go back to the UAE and hope they don't catch my phone having been unlocked by HTC Dev.

Hello, I am from india and looking for buying a new phone. Can you please tell me what are the problems and disadvantages of HTC ONE X.

Dr. Sheldon Cooper said:
Hello, I am from india and looking for buying a new phone. Can you please tell me what are the problems and disadvantages of HTC ONE X.
Click to expand...
Click to collapse
have you considered searching?

lawrence750 said:
have you considered searching?
Click to expand...
Click to collapse
yes, I searched there are issues with wifi and heating. Want to know personally what are the disadvantages by indian users.

dharam.kapadia said:
Hey guys,
I've had this wifi antenna issue since long as my phone is from the first batch.
Been to HTC workshop but got a really stupid answer for my wifi antenna issue "he said we are coming up with a software upgrade and that night just fix your antenna issue" not arguing with him I just left and want to know if anyone of you guys have sent your fone to workshop a d what was the result repairing or replacing....
Hope to get a feedback from some Indians who are using HTC one x with wifi antenna issue.
Thanks
Dharam kapadia
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
I had the WiFi issue and I got the same reply when I called HTC support. Subsequently, I went to the service center and explained the issue in detail. I was issued a DOA immediately. If this does not help, you can write to [email protected] and [email protected] explaining your problem and demanding that your phone be fixed or replaced. Also, make sure you are actually facing the problem.. a lot of people (like LakshayX) don't understand the issue and few others are simply paranoid. The only way you can get your phone fixed is to keep following customer support and escalating the issue till you get a satisfactory reply. Hope that helps.

HOX Screen problems, help !!! (video/photos attached)

Hi !!
I have a huge problem with my HOX. I've had this for a while and tried two factory resets and I just dont know what to do anymore. I contacted HTC but they said the problem was probably due to an app that I installed. I dont agree so I used the phone today after a factory reset and no installed apps and after a while I got the same problems. Here is a video that sums it all up...........
http://youtu.be/RoypOXbgWBI
Does anyone have a clue to whats wrong and is there a solution for it ???? I will contact HTC again and I want them to check out the phone because I just cannot use it anymore. Oh, and is anyone else having these problems and were they solved ???
Thanks !!

biancka said:
Hi !!
I have a huge problem with my HOX. I've had this for a while and tried two factory resets and I just dont know what to do anymore. I contacted HTC but they said the problem was probably due to an app that I installed. I dont agree so I used the phone today after a factory reset and no installed apps and after a while I got the same problems. Here is a video that sums it all up...........
http://youtu.be/RoypOXbgWBI
Does anyone have a clue to whats wrong and is there a solution for it ???? I will contact HTC again and I want them to check out the phone because I just cannot use it anymore. Oh, and is anyone else having these problems and were they solved ???
Thanks !!
Click to expand...
Click to collapse
Read here, this problem seems to be diffused http://forum.xda-developers.com/showthread.php?t=2276044 someone suggest to send the phone to Repairem.com ...

Mat08.cc said:
Read here, this problem seems to be diffused http://forum.xda-developers.com/showthread.php?t=2276044 someone suggest to send the phone to Repairem.com ...
Click to expand...
Click to collapse
Thank you for your reply. I have just seen at least 6 videos on youtube with the same problem and what I can tell from the comments........there are a lot of people with this problem. I've already send HTC an email and hopefully they are going to acknowledge the problem and replace my phone (fat chance, right ???).

Oh, and I am from The Netherlands so I dont think sending my phone to the USA is a good idea.........but thanks for the suggestion

If you haven't rooted your phone, send it in for warranty...
Sent from my HTC One X using xda app-developers app

Have you rooted your hox ? If you have could be a bad app like htc say, what i would do is make a backup of your current rom dl a rom (viperjb) do a full system wipe flash the zip file then go into fastboot flash the boot.img & dont forget to fastboot erase cache. Then without installing apps see if the problem is still there if it isnt install your apps one by one test again if its there before installing any apps it is proberly a hardware fault so either send it back to your provider or htc. Hope this helps in some way.
Sent from my HTC One X using xda premium

I havent rooted my HOX so I guess I better prepare myself to fight it out with HTC or Vodafone

biancka said:
I havent rooted my HOX so I guess I better prepare myself to fight it out with HTC or Vodafone
Click to expand...
Click to collapse
Good luck
sent from my N7 & having a Beer or 3

biancka said:
I havent rooted my HOX so I guess I better prepare myself to fight it out with HTC or Vodafone
Click to expand...
Click to collapse
Restore your HOX to the stock rom and relock the thing (lots of guides out there) and then contact HTC about your problem if it still exists. I've had good experiences with HTC warranty in the Netherlands (and yes, i was unlocked too). And with good I mean that they weren't whining about it being unlocked, their actual service was very bad..

WiiiLDFARMER said:
Restore your HOX to the stock rom and relock the thing (lots of guides out there) and then contact HTC about your problem if it still exists. I've had good experiences with HTC warranty in the Netherlands (and yes, i was unlocked too). And with good I mean that they weren't whining about it being unlocked, their actual service was very bad..
Click to expand...
Click to collapse
He's saying he hasn't rooted. So he must be on stock rom.
Sent from my HTC One X using xda app-developers app

Right now it's back to a factory reset and nothing else on it and the problem is still there so HTC cannot use the excuse that it's an app that is causing this problem.
Oh, and me is a she

biancka said:
Right now it's back to a factory reset and nothing else on it and the problem is still there so HTC cannot use the excuse that it's an app that is causing this problem.
Oh, and me is a she
Click to expand...
Click to collapse
Stand your ground with them
Sent from my HTC One X using xda premium

elsworth1983 said:
Stand your ground with them
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
I am going to give it my best !!

Well, just phoned HTC and they are not going to give me a new phone. They will only offer that after a third repair. So I am going to let them repair the phone. This will be my second repair so who knows.........I might have a new phone next month !!!

biancka said:
Well, just phoned HTC and they are not going to give me a new phone. They will only offer that after a third repair. So I am going to let them repair the phone. This will be my second repair so who knows.........I might have a new phone next month !!!
Click to expand...
Click to collapse
Well a repair should fix your HOX right? And if it won't then they cant do a whole lot more than offer you a new one right? Just to bad it takes up a lot of time to arrange everything...

Well, phone was picked up today........will keep you all updated. I also posted my youtube video to the facebook page of HTC Nederland. I wonder if anyone is going to reply to it

I just received my repaired HOX !! According to the included paperwork the display module was replaced. I hope that that solved the problem. I will keep you all updated

I cannot believe this !! Now I have a whole new problem !!!! Within one hour of getting the phone returned to me I found out this.......
http://youtu.be/8xbPCiNg148
Unbelieveable !!!!!!!!!!!!!!!!!!!!!!!!!!!! I have already send out a new email to HTC and they are probably going to tell me they are going to pick up the phone for another repair. I guess it's time to take legal action !!!

biancka said:
I cannot believe this !! Now I have a whole new problem !!!! Within one hour of getting the phone returned to me I found out this.......
http://youtu.be/8xbPCiNg148
Unbelieveable !!!!!!!!!!!!!!!!!!!!!!!!!!!! I have already send out a new email to HTC and they are probably going to tell me they are going to pick up the phone for another repair. I guess it's time to take legal action !!!
Click to expand...
Click to collapse
That's just bad man #HtcFail
sent from my N7. JD time with a splash of coke

Another update from me. To my surprise I received a new HOX today and sofar it is working like it should work. No silly black screens etc. Hopefully I can enjoy this phone till the end of april 2014....then it's time to say bye bye to HTC

Htc One X screen corruption & Flickering Issue

guys i am having serious problem with my HOX screen, yesterday i was having minor screen flickering issues but today the situation become more worse now i am having screen corruption issues too with flickering and sometime colors get faded or gets too warm or distorted pixels, i have attached various pictures & a video of my screen situation, please advice me this is a screen issue or motherboard issue ?
video link is http://youtu.be/oXcDingYRpQ

I say its the beginning of the board problem i had...my phone is now replaced from warrenty..
Sent from my HTC One X using xda app-developers app

Alex-V said:
I say its the beginning of the board problem i had...my phone is now replaced from warrenty..
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
but my phone don't have warranty as i have purchased it from ebay india from a guy who bought it from Vodafone UK. it seems i am in serious trouble right now.

urshobhit said:
but my phone don't have warranty as i have purchased it from ebay india from a guy who bought it from Vodafone UK. it seems i am in serious trouble right now.
Click to expand...
Click to collapse
Than try to get a phone from eBay with screen broken..and take the board...i had the same first they changed the display..after the phone..as the board is not so cheap
Sent from my HTC One X using xda app-developers app

I had the same problem on one with warranty. The service centre guys changed the board.

kkapoorr said:
I had the same problem on one with warranty. The service centre guys changed the board.
Click to expand...
Click to collapse
I am having HTC One X from 14 months, but from last one month I am too having the Blank Screen and Screen flickering problem. The problem has worsened in last one week. I have done hard reset and got the software reinstall from the service center but nothing helped. The HTC Service center guy is asking me to replace the Motherboard and quoting a price around 17000 Rupees (~ $280).
@kkapoorr, @others:
Can anyone confirm if replacing Motherboard has indeed solved this problem for them? As my phone is out of warrenty now, I don't want to spend money and see the problem recur..
Also, does the cost of 17K Rs seems reasonable for HTC One X motherboard? Any idea?
Please help guys.. I am getting sleepless nights due to my HTC phone now..

rrgupta said:
I am having HTC One X from 14 months, but from last one month I am too having the Blank Screen and Screen flickering problem. The problem has worsened in last one week. I have done hard reset and got the software reinstall from the service center but nothing helped. The HTC Service center guy is asking me to replace the Motherboard and quoting a price around 17000 Rupees (~ $280).
@kkapoorr, @others:
Can anyone confirm if replacing Motherboard has indeed solved this problem for them? As my phone is out of warrenty now, I don't want to spend money and see the problem recur..
Also, does the cost of 17K Rs seems reasonable for HTC One X motherboard? Any idea?
Please help guys.. I am getting sleepless nights due to my HTC phone now..
Click to expand...
Click to collapse
@rrgupta where are you from which service center quoted you 17k ? and i have pm'ed you the possible solution.

I feel it is too much to replace the motherboard at 17K. Better to sell your home for whatever you get and use that 17K to buy something new.

urshobhit said:
@rrgupta where are you from which service center quoted you 17k ? and i have pm'ed you the possible solution.
Click to expand...
Click to collapse
I am from Pune, India and it's Pune HTC Service center that quoted me this price.

Hello my friend i think this will solve the problem.i dont promise anything.but i tried this after the asked me to buy a new motherboard for 250 euros -_-
i thought what maybe be the problem.
go in the last page of this thread.
http://forum.xda-developers.com/showthread.php?t=1859339&page=18

rrgupta said:
I am from Pune, India and it's Pune HTC Service center that quoted me this price.
Click to expand...
Click to collapse
i can fix that problem.....i m also from pune....

sumeet922 said:
i can fix that problem.....i m also from pune....
Click to expand...
Click to collapse
How i can fix this problem! I'm from Brazil and HTC support here was discontinued! Can you talk more about this? Thx

mobo exchange 170 euros
Have exactly the same problem.
Bought two HOX's via ebay from abroad. It's been just after warranty expired when one phone displayed the same symptoms as everybody here describes: firstly power button not responding, black screen, flickering screen etc.
Exchange of mobo (as diagnosed) in my case was 170 euros.
Soon after I fixed my first HOX, the second started going through the same problems. Now it is still operational but less and less every day.
Will think very seriously before sending it for a repair. I loved the phone until now. Will think even harder before buying another HTC device.
Good luck.

same issue
urshobhit said:
@rrgupta where are you from which service center quoted you 17k ? and i have pm'ed you the possible solution.
Click to expand...
Click to collapse
hey... i have the same issue exactly..the service center at kurla quoted 17k..can u please tell me the solution..i guess u have shared the solution with someone!

Hey ...any solution for this...having the same issue with my hTC one V !

Screen cracked

Hello i would like if someone can guide me what should i do my HTC one x screen cracked 2 months ago .. i brought it were i purchasd the it .. i paid for the new screen but it took a lots of time to get the new screen .... so i brought it somewhere else where i could the Screen with touch panel,so i may use the phone quickly...they test the new screen but they said that it show blank screen :/ and they say it maybe a motherboard issues what should i do? is their anyway to fix it ? last time i saw a post on different HTC one x screen :/ i have the international version

virus_boy_18 said:
Hello i would like if someone can guide me what should i do my HTC one x screen cracked 2 months ago .. i brought it were i purchasd the it .. i paid for the new screen but it took a lots of time to get the new screen .... so i brought it somewhere else where i could the Screen with touch panel,so i may use the phone quickly...they test the new screen but they said that it show blank screen :/ and they say it maybe a motherboard issues what should i do? is their anyway to fix it ? last time i saw a post on different HTC one x screen :/ i have the international version
Click to expand...
Click to collapse
Screen repair is a complicated thing on HTC ONE X... I had the same problem, but not with the blank screen, just with different kinds of screen.. So, my advise is, if your motherboard wasn't defective before the screen repair, there are possibilites to be a different screen.. look, there are three screen producers for HTC.. maybe you got the wrong one... try to buy a screen from another HTC ONE X.. it's difficult to find, but the best way to have a original and functional screen! Good luck man..
Regards from BRazil

Rafael Cardoso said:
Screen repair is a complicated thing on HTC ONE X... I had the same problem, but not with the blank screen, just with different kinds of screen.. So, my advise is, if your motherboard wasn't defective before the screen repair, there are possibilites to be a different screen.. look, there are three screen producers for HTC.. maybe you got the wrong one... try to buy a screen from another HTC ONE X.. it's difficult to find, but the best way to have a original and functional screen! Good luck man..
Regards from BRazil
Click to expand...
Click to collapse
how do i know which screen am using ?

virus_boy_18 said:
how do i know which screen am using ?
Click to expand...
Click to collapse
You need to verify the color of your flat.. but, there's an easy way to look for it, without need of disassembly.. I'll search for it..xda has a forum with the explanation..
Regards from Brazil

Rafael Cardoso said:
You need to verify the color of your flat.. but, there's an easy way to look for it, without need of disassembly.. I'll search for it..xda has a forum with the explanation..
Regards from Brazil
Click to expand...
Click to collapse
if you are going to fix it yourself, or a repair shop? look at the lcd flex cable there is numbers on is. just look for the screen that matches with the old one. also, buy the lcd and digitizer as one assembly. good luck