Hey all,
Please bear with me
Here's the thing:
I got my factory unlocked Lumia 900 back in June from Amazon US... I'm really happy with the phone... no issues whatsoever.
My last update was about 3 weeks ago (forced through Zune {plug phone then disconnect from internet} to 8779.
On Thursday (Sep 20th), Zune suggested that a new update was available... So I did the update. I'm not sure there was any changes, but the firmware is still 8779.
On that same Thursday (after the update), I decided to convert from hotmail.com to outlook.com... So i had to reset (to factory settings) the phone.
After a couple of hourse, all apps (that were installed) were reinstalled and all accounts were created, linked... (in other terms, the phone was back to the same state... but with the outlook.com sign in)
Since then, my phone is rebooting on its own. It restarted once on Thursday, a couple of times on Friday... But on Saturday, It has rebooted more than 20 times already (many times when I'm not even using it).
- Since it worked fine for 3-4 months... I'm sure it's not a hardware problem... (and I'm not a US resident... so an exchange is not an easy option).
- Did anyone experience anything like that?
- If you have any advise/suggestion, please help me... anything!
Sorry for the long thread.
Thank you.
You should probably try the hard reset again. Sometimes when my phone is connected to the car or wall charger or any other type of charger and I try to reset it it will keep rebooting until I disconnect it, then it can reboot normally. Hopefully that helps or gives you some ideas.
detox8907 said:
You should probably try the hard reset again. Sometimes when my phone is connected to the car or wall charger or any other type of charger and I try to reset it it will keep rebooting until I disconnect it, then it can reboot normally. Hopefully that helps or gives you some ideas.
Click to expand...
Click to collapse
If all that fails, and you really don't want to try to exchange it under warranty, there's always the Nokia Care Suite. You can flash the Stock OEM ROM to the phone agian. It has helped Some people get their phones working normal again. If it is NOT a hardware issue, and you sent in for warranty, this is exactly what Nokia would do to it, then send it back to you. I Highly suggest you download the LATEST ROM shown in the Care Suite, don't use the ones I've left links for. They are not the latest. Using the care suite, find the ROM that matches your Product Code.
Thank you for the reply.
Actually, I re-did a hard reset on Sunday and all is working great now
So if someone is having a similar issue, a hard reset would solve it
Related
I was in the process of applying an upgrade to the ROM using my laptop.
Everything was going fine so I went to make a drink. When I returned the screen saver was active on the Laptop and the screen on the XDA 2 was grey showing a progress report of 55% complete. When I looked at my PC sdreen there was an error message saying that my USB connection had failed (not the exact words) and offered to try to re-connect or end connection. I tried both but couldn't get activesync to reconnect. I have since tried a soft reset and hard reset but all I have is the O2 start screen with the bubbles. I can not switch off without removing the battery. Please Help
Regards Peter
i had a problem with my ROM and DCS helped me..
download the ROM from here and try again
http://forum.xda-developers.com/viewtopic.php?t=12528
it worked fine for me.
hope this helps
regards
nya
ptopping said:
I was in the process of applying an upgrade to the ROM using my laptop.
Everything was going fine so I went to make a drink. When I returned the screen saver was active on the Laptop and the screen on the XDA 2 was grey showing a progress report of 55% complete. When I looked at my PC sdreen there was an error message saying that my USB connection had failed (not the exact words) and offered to try to re-connect or end connection. I tried both but couldn't get activesync to reconnect. I have since tried a soft reset and hard reset but all I have is the O2 start screen with the bubbles. I can not switch off without removing the battery. Please Help
Regards Peter
Click to expand...
Click to collapse
It looks like the screensaver screwed up the connection. Not to worry, your device can still be upgraded.
Put the device in boot loader mode by pressing and holding the jog button (bottom centre of device) and the power button at the same time and press reset button. This should show the bootloader screen (dark screen with Serial V1.0x displayed). Put the device in the cradle and it should then display USB V1.0x. You don't need Activesync as the upgrade process looks after its own connection.
Make sure that the cradle is connected directly to th USB port on your laptop and not to a HUB and that the power supply is connected to the cradle. Disable the screensaver on your PC , restart the upgrade and it should work OK.
Hi there, I am from Malaysia, have feel question:
1) I am currently using Rom 1.72 which WAXX posted it earlier. Should I upgrade to this version that dcs posted? Is it necessary?
2)What is Blckberry that u guys kept on mention?
Thanks you very much.
You are a STAR Sir
Thank you very much for your help. It is people like you that brighten up the dullest of Manchester days. Your advise worked a treat and saved me from returning, what was a paper weight, to the "O2 Service Dept" (who are subcontracted by O2). Why they couldn't have given me the same instructions I will never know.
Just to alert others to the incompetance of the whole system. Nowhere in the instructions does it tell you to switch off the screensaver, (I suppose with hindsite I should have checked it myself!!!).
I spent the best part of an hour on the phone being passed around different departments as I questioned why it should happen and why nothing was being done to rectify the matter.
I am informed by the O2 Service Dept that a memo highlighting the Number of people returning machines affected as mine, has been ciculating the offices of O2, and distributed to Dealers for the last week. Wouldn't it be easier to temporaraly remove the download or add a warning about screensavers, or is this just another way the Service Dept has to make money?
Once again Thank You
Re: You are a STAR Sir
ptopping said:
Thank you very much for your help. It is people like you that brighten up the dullest of Manchester days. Your advise worked a treat and saved me from returning, what was a paper weight, to the "O2 Service Dept" (who are subcontracted by O2). Why they couldn't have given me the same instructions I will never know.
Just to alert others to the incompetance of the whole system. Nowhere in the instructions does it tell you to switch off the screensaver, (I suppose with hindsite I should have checked it myself!!!).
I spent the best part of an hour on the phone being passed around different departments as I questioned why it should happen and why nothing was being done to rectify the matter.
I am informed by the O2 Service Dept that a memo highlighting the Number of people returning machines affected as mine, has been ciculating the offices of O2, and distributed to Dealers for the last week. Wouldn't it be easier to temporaraly remove the download or add a warning about screensavers, or is this just another way the Service Dept has to make money?
Once again Thank You
Click to expand...
Click to collapse
Thank you . To be fair though, until you had this happen, I never thought about the consequences of a screensaver activating. It is something I can add to the list of things to be aware of though .
From what I have read from different people on this forum, however, I agree that O2 support is sadly lacking in basic knowledge for these 'modern' devices, and one would now expect their installation instructions to contain the things they should have learnt from people like yourself. We will have to see .
I used to own a T Mobile MDA Compact 3 which I believe is the same as the Artemis.
The phone worked fine for me over the 18 months I had it. However I've since sold this phone on ebay and the buyer has reported a problem where it keeps cutting off via email.
I don't know if he's pulling a fast one or if this is a genuine problem. If it is a genuine problem how do I fix it? Any help would be appreciated.
The only problem I've had with the phone is a screen problem on it in January and went back to T Mobile for repair. They sent it back with a replaced screen and WM6 on it which the buyer is saying is likely to be the cause of the power cut outs.
If it is WM6 does anyone know how to downgrade the device back to WM5? Any help appreciated.
Rather than paraphrase his emails I'll just list them in order received:
Email 1 received:
"hi.. this phone keeps switching off compeletely. each time i have to restart. sometimes its after 10mins other times its later. do you still have any warranty on it? if so can you post me paperwork and i can possibly have it repaired. if not then its faulty. it just keeps randomnly switching itself off. ive tried hard resets. even downloaded latest roms from tmobile website for compact 3 but still no success. ?? only other thing i can try is reinstalling windows mobile....."
I asked him for the link used to download the rom:
Email 2:
"tmobile direct.. under support and software.. i worked for 02 providing data support on pdas for 7 years and now own a 60 seater call centre in manchester and sell consumer and business mobile phones.. look at my feedback. ive bought and sold many pdas. im familar with them. backlight and power settings are unticked. it just completely shuts down. same as would when you would when you do a soft reset. after a hard reset the only thing you can really do is make sure the latest rom or software is installed. its an intermittent problem and i cant replicate it all the time. when it does it just switches off completely. no error messages at all. on standby it fine. its when your using the phone, any application or even on the internet. did wm6 come with the phone or did you install this yourself. ive noticed wm6 is not available on this model by tmobile. they have taken it off their websites.. ive used wm5 and have never experienced problems with them. if wm6 was an upgrade do you have wm5"
Email 3:
"i will try another battery as i have more mda compact 3's... if it works with another battery. no probs. i'll keep it. if it doesnt then i will have no option but to return as its faulty. could well be the battery if you have used it for about 18mths.. will keep you posted. thanks"
Email 4:
"i have done a little more testing and here is a problem that i can replicate every 5-10 mins.. the phone itself if not used does not switch off. its when its used that i have the problem. i have noticed in the about section the phone originally came with WM5. so maybe its the WM6 that is not fit for the phone? WM6 is not available and not supported on this model by Tmobile. Anyway. if i log onto to the internet via gprs and am physically browsing after a few mins the phone will reboot itself and switch off. so if im on the internet but not actually browsing and have just a gprs session active, the phone is fine. its only when i am actually browsing a site - it can be any randomn sites its not linked to any one site.. regards bash - hope the above makes sense.."
Email 5:
"i still have not had chance to try with a different battery but when i do i will let you know. i dont think you are a rip off merchant at all. im just letting you know the problems i am experiencing. its not just the internet. its also when i use my own 3rd party software which i use on other mdas orbits and spvs and works totally fine. i will speak to tmobile in the morning and see if i can get wm5 off them as i think its related to wm6. if the battery or wm5 does not fix it then i will have no choice but to return it. will keep you posted. regards"
bump.
Any help really appreciated.
I have the very same problem here !!!!
Dont think its the battery because it started from one moment to another with a FULL battery
I had the same problem with my phone turning off during use for no reason even when the battery was showing it was charged.
I replaced my battery and all seems to be OK now.
See thread http://forum.xda-developers.com/showthread.php?t=543194
Regards, Alistair
I, like many have been eagerly waiting for the 'Nodo' update to appear in my Zune installation on my home PC. But unfortunately I've had no luck so far with Zune and my phone both reporting my phone is up to date, with 7.0.7008.0 as the latest.
However when I plugged in my phone into my work PC (with a different internet connection, OS, but same version of Zune) it detected there was an phone update. Unfortunately I can't install it because work block access to Windows Update service. Under the settings menu, my phone did then report there was an update.
However, when plugging it back into my home PC, my phone and Zune reverts back to saying there is no update and 7.0.7008.0 is the latest!
Weird.
Can you do a copy/paste ?
He just got done with his story about how he can't get the update and you ask him if he can copy/paste?!?!?!
ahahahaha....hahahaha
Confirmed.
After i have read your Thread i have try it with diffrent options.
I have try it many times, my personal computer have on three diffrent location no update receive.
My company Laptop have on two diffrent location no update receive, but after i logged into the Company Network via VPN i get the message update available.
I have try it many times disconnect "no update" VPN every time "Update available".
Very Strange, but now i happy (and i have now copy&Paste)
what what what????
i doooont understand!!!! XDDD
explain more clearly so i can replicate the procedure identically!!!
i got the update a couple of days ago,unbranded omnia,but i already had copy and paste since i got the device a couple of weeks ago.
So it will work with some random vpn?
kindly explain further the situation.. thanks!
Talking about weirdness... I got prompted for NoDo today, was busy so decided to postpone.
Came back an hour later on the same PC and nothing. Zune says I'm up to date with version 7.0 (7008).
Can you guys all mention a device name along with a carrier
country etc.?
I tend to get some false hope everytime I read a story of people getting NODO successfully.
magicsgram said:
Can you guys all mention a device name along with a carrier
country etc.?
I tend to get some false hope everytime I read a story of people getting NODO successfully.
Click to expand...
Click to collapse
Well these are not exactly succesful stories are they?
Just for the record I have an unbranded Omnia 7 still not updated.
there is a thread that specifies carriers and location already here..
http://forum.xda-developers.com/showthread.php?p=12401645#post12401645
Ok... Can you guys tell me how did you do the VPN so I can try and get the update... I dont have patience for this stupid update. I want it now!!! But seriously how did you guys do the VPN? =)
Well, theoretically you could use something like usaip.eu , which simply let's you vpn to places all over the world (with a free account only for 7 minutes before having to redial, but that should be enough).
I tried it and I still don't have nodo, only pre-NoDo (which I got the day it was released).
I have an LG Optimus 7, which originally was branded by vodafone, but I removed the branding via the registry (I tried the update with and without the carrier info). I live in Germany.
Good luck!
Peew971 said:
Talking about weirdness... I got prompted for NoDo today, was busy so decided to postpone.
Came back an hour later on the same PC and nothing. Zune says I'm up to date with version 7.0 (7008).
Click to expand...
Click to collapse
Lol, how is this even possible? Is MS having a time limit or something, like "here you go, the Nodo, take it while you have the chance, it will end in 5 minutes and then you'll have to wait another week until next chance shows up!"
Halle said:
Lol, how is this even possible? Is MS having a time limit or something, like "here you go, the Nodo, take it while you have the chance, it will end in 5 minutes and then you'll have to wait another week until next chance shows up!"
Click to expand...
Click to collapse
Yeah that's just ridiculous, I don't get it.
However I tried the freeVPN solution, with no luck. Maybe I should try om my GFs Macbook? You never know...
none of these VPN things work. I tried here in our office in IBM Philippines.. LOL nothing works...
I checked for updates several times and tried all tricks available without success, zune said I was up to date with 7008 firmware. I then did a factory reset, connected with zune and straight away I got the update. Omnia 7 unlocked (original 3 branded but flashed with XENJK1 firmware) on Telia in Sweden.
Hi there
Wondering if any of you kind folks can help me understand what is happening on my phone.
I've a new Nokia Lumia 900 which I've had for about 2 weeks. Unfortunately (rather fortunately!) I won it at a Microsoft event, so I can't exactly take it back to a retailer for repair or question.
My phone seems to intermittently crash. Most times it just reboots but occasionally it's just dead and I have hold down the power button to reset. Anecdotally it seems to happen most when I have WiFi turned on, though it does happen occasionally without WiFi on.
I have reset back to factory setting twice and also turned off all background process I can. Of course there are still a few applications that I can't turn off from running in the background.
Despite this, the phone still crashes A LOT with WiFi on (2 to 6 times a day) and occasionally with WiFi off (once every 2 or three days).
Does anyone know what is happening and how I can find a fix?
PS: Both the phone and Zune report that there are no updates applicable.
Cheers.
Look in settings/about and take note of the Firmware and OS versions and kindly write them down on here, If you have OS ver 8862 then you already have the latest version and need to take your phone to a Nokia Care centre or send for repair as it should not crash at all, If you have a lower ver ie: 8107, 8773 or 8858 then maybe you can force an update through Zune, Which may well fix your issue?
Tried that...
AndyFZ1S said:
Look in settings/about and take note of the Firmware and OS versions and kindly write them down on here, If you have OS ver 8862 then you already have the latest version and need to take your phone to a Nokia Care centre or send for repair as it should not crash at all, If you have a lower ver ie: 8107, 8773 or 8858 then maybe you can force an update through Zune, Which may well fix your issue?
Click to expand...
Click to collapse
Thanks for your reply Andy
I did exactly that, checked the OS version, and I discovered that I did NOT have the latest OS version but Zune reported I did.
As a result I contacted Nokia to explain the difference in OS version availability published on the Australian support site vs the fact that Zune reports the OS version is up to date. I was told that not all OS versions are available across all Lumia 900 phones and regions! Er... Whatever...
However, the support staff did recognise I'm having an issue and has lodged a ticket with the "appropriate department". Time will tell how response they are.
I guess I either have to wait for the OS update to be made available to have their support technicians contact me back to resolve the issue.
Either way I will update this thread with the results in case anyone else has a similar issue.
Fingers crossed they get it sorted for you,
However if you do decide to be cheeky there is a way of forcing the update via Zune, As you click update and before it tells you you already have the latest firmware etc you disconnect your lan cable, It is a bit tricky and timing is the key, You may have to try several times etc,
Or as a last resort http://forum.xda-developers.com/showthread.php?t=2128295
In either case I cannot guarantee it will fix your issue but it could save you from boredom as you await a fix.
AndyFZ1S said:
Fingers crossed they get it sorted for you,
However if you do decide to be cheeky there is a way of forcing the update via Zune, As you click update and before it tells you you already have the latest firmware etc you disconnect your lan cable, It is a bit tricky and timing is the key, You may have to try several times etc,
Or as a last resort http://forum.xda-developers.com/showthread.php?t=2128295
In either case I cannot guarantee it will fix your issue but it could save you from boredom as you await a fix.
Click to expand...
Click to collapse
Ha! Yes.... Well I've not heard anything from them yet. Day 2 so I'm not quite bored yet
However, on a positive note the updates came through tonight via Zune without pulling of LAN cables (ED: read hair), so all's good on that front. Time will tell if the updates solve the problem, but it did 3 cumulative updates so I guess there was a bit to do...
Thanks Andy
I bought my LG F20K in May and I was very happy with it since.
Worked as a charm and didn’t have any problems with it. Till last Tuesday.
I came back from holiday and unfortunately Wi-Fi in my phone stopped working.
No any symptoms or signs of problem before, just it didn’t connect once with Bluetooth in my car, that’s all.
After return home, any attempt of switching on Wi-Fi made phone frozen and warm back, sometimes it restarted itself but it didn’t see any Wi-Fi network. When I tried switch on Wi-Fi with Bluetooth together phone got completely frozen but Bluetooth itself works fine.
First I decided to restore factory settings. So I did. It didn’t help. After research on internet I decided to do it again ( factory settings) but by LG Mobile support Tool on computer .Unfortunately it didn’t help too … I wrote to seller who I bought phone from and He agreed to take phone from me and repair it . But He is in Korea and before I send it I try last attempt on this forum.
And now the most funny thing.
Yesterday evening I left phone with charger on for all night and today morning with cable charger still on I checked if maybe something changed regarding Wi-Fi (you know… I got habit to check it every few hours with stupid hope it will repair itself …) and it did! Phone discovered Wi-Fi network and after about 10 minutes of attempts connected to it!!! . However – Connection was very unstable and I had to manually connect it many times tostay connected. My happiness didn’t last long . After about 4 hours phone lost any interest to connect with Wi-Fi or even to see it …Now I hope it is just software bug and I could repair it somehow.
Any ideas about it? Did somebody tackle with similar problem? Maybe if I rooted phone it would help?
Software version in my phone is F240K10r .