Help Greatly Appreciated: Phone cuts off. Possible power or WM6 problem. - P3300, MDA Compact III General

I used to own a T Mobile MDA Compact 3 which I believe is the same as the Artemis.
The phone worked fine for me over the 18 months I had it. However I've since sold this phone on ebay and the buyer has reported a problem where it keeps cutting off via email.
I don't know if he's pulling a fast one or if this is a genuine problem. If it is a genuine problem how do I fix it? Any help would be appreciated.
The only problem I've had with the phone is a screen problem on it in January and went back to T Mobile for repair. They sent it back with a replaced screen and WM6 on it which the buyer is saying is likely to be the cause of the power cut outs.
If it is WM6 does anyone know how to downgrade the device back to WM5? Any help appreciated.
Rather than paraphrase his emails I'll just list them in order received:
Email 1 received:
"hi.. this phone keeps switching off compeletely. each time i have to restart. sometimes its after 10mins other times its later. do you still have any warranty on it? if so can you post me paperwork and i can possibly have it repaired. if not then its faulty. it just keeps randomnly switching itself off. ive tried hard resets. even downloaded latest roms from tmobile website for compact 3 but still no success. ?? only other thing i can try is reinstalling windows mobile....."
I asked him for the link used to download the rom:
Email 2:
"tmobile direct.. under support and software.. i worked for 02 providing data support on pdas for 7 years and now own a 60 seater call centre in manchester and sell consumer and business mobile phones.. look at my feedback. ive bought and sold many pdas. im familar with them. backlight and power settings are unticked. it just completely shuts down. same as would when you would when you do a soft reset. after a hard reset the only thing you can really do is make sure the latest rom or software is installed. its an intermittent problem and i cant replicate it all the time. when it does it just switches off completely. no error messages at all. on standby it fine. its when your using the phone, any application or even on the internet. did wm6 come with the phone or did you install this yourself. ive noticed wm6 is not available on this model by tmobile. they have taken it off their websites.. ive used wm5 and have never experienced problems with them. if wm6 was an upgrade do you have wm5"
Email 3:
"i will try another battery as i have more mda compact 3's... if it works with another battery. no probs. i'll keep it. if it doesnt then i will have no option but to return as its faulty. could well be the battery if you have used it for about 18mths.. will keep you posted. thanks"
Email 4:
"i have done a little more testing and here is a problem that i can replicate every 5-10 mins.. the phone itself if not used does not switch off. its when its used that i have the problem. i have noticed in the about section the phone originally came with WM5. so maybe its the WM6 that is not fit for the phone? WM6 is not available and not supported on this model by Tmobile. Anyway. if i log onto to the internet via gprs and am physically browsing after a few mins the phone will reboot itself and switch off. so if im on the internet but not actually browsing and have just a gprs session active, the phone is fine. its only when i am actually browsing a site - it can be any randomn sites its not linked to any one site.. regards bash - hope the above makes sense.."
Email 5:
"i still have not had chance to try with a different battery but when i do i will let you know. i dont think you are a rip off merchant at all. im just letting you know the problems i am experiencing. its not just the internet. its also when i use my own 3rd party software which i use on other mdas orbits and spvs and works totally fine. i will speak to tmobile in the morning and see if i can get wm5 off them as i think its related to wm6. if the battery or wm5 does not fix it then i will have no choice but to return it. will keep you posted. regards"

bump.
Any help really appreciated.

I have the very same problem here !!!!
Dont think its the battery because it started from one moment to another with a FULL battery

I had the same problem with my phone turning off during use for no reason even when the battery was showing it was charged.
I replaced my battery and all seems to be OK now.
See thread http://forum.xda-developers.com/showthread.php?t=543194
Regards, Alistair

Related

O2 RELEASE ROM UPGRADE FOR XDA2S

I have been sent a link from O2 Data Support for downloading the new XDA2s ROM upgrade, which apparently will fix the Bluetooth problems.
The link is...
http://www.sourceo2.com/O2_Developers/Devices/O2_Xda_II/XdaIIs_launchROM.htm
Haven't done anything with it yet, but thought you guys might like to know...
regards,
Guy
Hmm I wonder if I can use this update on my O2 Xda2s.
I got it in Malasyia.
Noel
I installed it on my UK XDA 2s, I will report back later.
In the PDF it's saying that this version is only for devices sold by O² UK or O² Ireland... Not sure if I should give it a go on my version..
Noel
I think I might wait and see what others say about this before I install it myself. So many that have it already say it is great but then you hear others say it has caused problems.
That post is the launch rom, not an upgrade. LMAO It is intended for people who attempt to flash the XDA IIs with a different vendors rom and screw it up.
Mike
Nope, its not, click the link. O2 are obviously just too lazy to create a new page for a new rom!
Nigel
HAHA you are correct!!! LMAO oh well. :shock: :lol:
Hi..have installed the update..and have encountered several problems...was wondering if anyone could help me.
I hate the fact that the clock has disappeared from the top right so whe u are using applications its no longer visible. Is there any way of bring it back?
Also now when you click the o2 at the top it dosn't give the active connections anymore. Therefore whats the quickest way to disconnect the gprs? and is there any way of bringing that back to how it used to be?
I have also had to reset my phone more often that I had to before.
Was wondering if anyone had encountered the same problems and how to resolve them.
Thanks so much...
Bit the bullet and upgraded last night, wifi still works and as I use Corporate mode I don't get any issues with 02 active, icons or clocks. All seems normal, so far!
Have to agree with Dave. I finally bit the bullet and installed the update last night. Don't like the new O2 active and put the clock straight back with the registry key.
Other than the missing clock and poor O2 Active software which I never use anyway no real problems. Tom Tom still works fine with my Bluetooth GPS receiver. WIFI still works fine with WPA security and everything locked down on the access point.
Still receive SMS notification and its nice that you're not limited to 70 char when using ' in sms text messages now!
All ok.
har5ha:
Just get the old O2 active back. To to this, head to the xda-dev FTP site, find the old O2 XDA IIs extended rom, pull it, find the file install.ARM.CAB (O2 active)
Sync/backup yr stuff then hard reset the XDA IIs, and let it do its stuff. When leave it to install the extended rom, but be ready to soft reset it when you get asked the 'corporate/personal' question (you'll have to watch the screen since there is a timeout). Once it reboots, copy install.ARM.CAB to the machine, and execute it. It will soft reset yr device at the end.
I use 2 things from O2 active, the battery plugin and the O2 icon to kill connections. Shame billy did not think to include a disconnect dialogue as well really (he put on in for vpn).
There might be a way to install old over new, dunno. I tried and it locks loads of files (even if you prevent it from loading).
Nigel
thanks Nigel...I ended up installing gb soft for the disconnect button.
So its ok...still getting loads of crashing. I think am going to reinstall it and then use corporate mode..hopefully it will crash less!
can I get an update on xda iis rom update
Hi all, I'm still new to this whole thing but reading and researching all I can. Don't have an xda iis as of yet, but on the high streets waiting list. I like the phone and in one way, can't wait, but don't want problems when I get it, especially at the price. Can anyone on o2 that has purchased their phone from o2 let me know how you are getting on...problems...ect, before and after the update.? To be honest, I'm a bit afraid to bite the bullet and get one right now due to what I'm hearing...especially since I'm not very computer smart. I do understand that it depends a lot on the manufacturer of the phone but if I had problems like I'm hearing about it would really do my head in...(no patience). Thanks
Well I love my phone to bits...had issues with the update but now that I have hard reset it and put it corporate mode its not freezing anymore.
But you have to remember its a pocket pc...like a pc..will need to be reset every so often...I was resetting mine of average once a day. It just takes a minute.
There are some negative points..but the positive outweighs the negative I think. My old pda was palm os (clie) and this is windows which is really good! As well as the fact that it has a phone built in too!
Hi all.
Can you please post some more feedback on this rom.
How is the BT stability?
Range?
Crackling noise?
License Expired troubbles?
I know its Build 3500, but maybe something else in this rom makes a difference.
How about the problem with sound dissapering when you answer a call.
Any troubbles here? This is really a pain in the (_!_)
Running the New Rom for a couple of days now and it seems much better than the launch Rom, The O2 active stuff is just as pants as usual so remove that and the "Connections" exe from Windows\startup.
Best thing is that it's stopped the annoying bug of the GPRS settings being screwed up when you enable/disable Wi-Fi.
Recommend it myself
Password
Anybody knows the password for this rom
PDA2K Upgrade
Hi, Can this rom replace the i mate rom on the 2K.& If so will it then be sim locked to O2? as I want to use an O2 pay as you go, & T-mobile sim
many thanks in advance............

How I made my XDA IIs more stable....thanks to Wilesd

I saw a post on here about the progs in the windows/startup folder. Someone mentioned that removing the "connections" executable file had made their XDA more stable. It seems to be the exe that places the O2 icon on the task bar at the top of the screen.
I tried just that...moved the file out of startup to a temp backup folder and did a soft reset.
That was a couple of days ago and I haven't had to reset since Previously I was having to reset 3 or 4 times a day just through very light use!
Thanks for the suggestion Wilesd
Hmm not sure what .exe you are talking about in the windows\StartUp folder.
All I have there are:
Code:
aPerSaveStark.lnk
Camera_Detect.lnk
CheckAutoRun.lnk
ChgDfLnk.lnk
cPerSaveStar.lnk
IA_Caller_ID.lnk
nPerSaveStar.lnk
O2 Connect.lnk
poutlook.lnk
RegNotify.exe
Run_BTTrayCE_10.lnk
Spb GPRS Notify.lnk
STK.lnk
tPerSaveStar.lnk
As you can see.. The only .exe I have is the RegNotify.exe.
The closest that I get to O2 is the O2 Connect.lnk shortcut..
Is that the one you moved?
I don't have the "02 Connect" link in my startup. The file I moved was called "Connections". I can't see on my pda what the file extension is so I don't know if it was a .lnk or a .exe. The mention in the previous post I got the info from was that it was an executable though.
THIS is the post I saw it in.
Maybe it's a country specific thing ?
After all the crashing I was getting with the 1.31 ROM and O2 Active which I never used I decided to do the Corporate install that does not put on the O2 Active rubbish. My phone has not crashed since before I was getting at least 4-5 lockups a day!
Glad I could help, anyway I had to hard reset mine after i installed some dodgy camera upgrade Cab file so decided to give the "Corporate" option ago this time, just select Corporate during the Boot up and type 0506 when it asks for a corporate code.
No looking back now, basically you get a clean WM2003SE install without ANY O2 rubbish but all the GPRS configs etc.. intact. I have not had to do a single reset since.
Recommend this method to any fed up with the O2 active stuff screwing up your IIs. I can honestly say I can't fault the device now.
Thanks for the info guys.
I been holding back from doing the ROM update on my XDAIIs due to everyone saying they have to keep sot reseting their device.
I've just removed the connections.exe from startup folder on my existing setup - make sure i'm happy to carry on without the O2 icon at the top.
Will let you know how I get on.
Thanks again.
Great I shall try this tomorrow.
I've been getting regular crashes on my XDA 2s since I upgraded to the latest ROM.
D
Thanks, removed the O2 connections as suggested 2 days ago and have not needed to reset since.
Was having to reset 2 or 3 times a day since I'd upgraded.
difference between corporate and personal
Whats the difference between corporate and personal mode?
Corporate mode basically doesnt install O2 Active at all so you're left with the default windows screen (presumably so you could customise with your own corporate guff)
numanoids said:
Corporate mode basically doesnt install O2 Active at all so you're left with the default windows screen (presumably so you could customise with your own corporate guff)
Click to expand...
Click to collapse
Thanks and what do you mean "0506" as corporate code?
thanks ...yellow screen?
thanks guys the corp version seems to do the trick, look very stable now. who need o2 crap. however i can't fail that notice that the screen is slightly yellow from certain angles. it look whitish when you are right in front of it but from any other angle it looks yellowish...anyone else with similar screens? don't remember this to be the case with my previous trusted xda 2...it's a nice device though...
yanni
It seems to be a thing with the latest XDA2 "s" and "i" models as it didn't happen on the original XDA2. I did read that the original had Sony screens but the newer ones are made by someone else.
Regardless of this minor inconvenience, I do think the new screens are much brighter that the previous ones...Just my opinion of course :roll:
It seems to be a thing with the latest XDA2 "s" and "i" models as it didn't happen on the original XDA2. I did read that the original had Sony screens but the newer ones are made by someone else.
Regardless of this minor inconvenience, I do think the new screens are much brighter that the previous ones...Just my opinion of course :roll:
increase brightness levels
yes they are brighter indeed...also, the xda2s by default reduces the light of the screen to conserve power when used on a battery...if you fix this the yellowish feel goes almost away...why can't they get their sceens right, same probs with bloody apple products, don't they understand that their screen are the most important interface with their devices...
y
connections.exe in start up
I removed the connections as advised in my XDA IIs and yes it did improve the stability, but after several days I found that even though the PDA was working well the phone would not work properly, either the phone would lock or it would not dial out, or you would answer a call but the caller could not be heard. On two occasions my blue tooth connection was lost. though this only happened on the first day. This was solved by a soft reset. So I have come to the conclusion that yes connections is the trigger but also it dose serve some purpose. I am therefore going to use the corporate mode which seems to be a common solution on many forum topic subjects. I hope this feedback helps others.
I have only just got an XDA2s & noticed that I was resetting 5 or more times per day. I have now removed connections.exe from the startup folder and also removed all references to O2 Active from the Today program and the Start Menus
I'll post results in a few days
Re: connections.exe in start up
fvau72 said:
I removed the connections as advised in my XDA IIs and yes it did improve the stability, but after several days I found that even though the PDA was working well the phone would not work properly, either the phone would lock or it would not dial out, or you would answer a call but the caller could not be heard.
Click to expand...
Click to collapse
I tried corporate mode with removed connections.exe and installed beta of the new today screen.
I have noticed an issue with losing connections too, and your comment about not hearing caller reminds me that happened to me but I thought nothing of it at the time.
I have noticed a bit of a pattern to the not dialling out issue
Basically if the phone loses all connection for a while (not sure how long) then it seems to not get it back when you get to an area you can receive. A soft reset sorts this out.
But this is highly annoying for me, I live in London and go to work on the underground (subway to you yanks) and when I come out if I forget to reset my BA it will not receive calls or dial out.
XDA IIs Stability
What ROM version or versions are you all using?
I'm also having to reset my XDA a couple of times of day and would like to improve on the stability of the device. I've looked in my \Windows\startup and have various links (one is O2 Connect) and two executables (CommLoader.exe and RegNotify.exe).
Also, when I have had to do a hard re-set I have never gotten the option of 'Corporate or Personal'. Probably because of different ROM versions.
Also have any of you experienced problems with the Bluetooth no starting because of low memory on a regular basis?
Do any of you have an O2 XDA IIs from Asia?
Thanks
No resets in 3 days now I've removed connections.exe & stop using O2 Active UI Not using corporate mode though - I'm not brave enough yet to try upgrading my ROM

My new xdaIIs locks up about 5 to 10 times a day.

I just had to have my old xdaII replaced with the XDAIIS. Im not sure this is a good thing. I felt a better replacement would have been the XDAIIi , but the insurance wouldn't go for it. After getting it, I found it to be better than expected. I didn't like the keyboard feature at first and still havn't used it. I can say it does have a pretty blue lighted keypad, which I will probably never use.
What I don't like is the fact it locks up 5 to 10 times a day and has to be reset.. There seems to be no reson for this. I do use the old xdaII case, which might come in contact with some of the buttons ( not sure) probably not. I have ordered a new hard case that is made for this pda, in hopes this will solve the problem.
Has anyone else had this lockup problem???
Dave
David Vinyard said:
I just had to have my old xdaII replaced with the XDAIIS.
<snip>
Has anyone else had this lockup problem???
Dave
Click to expand...
Click to collapse
Have you loaded any other apps or today screen plugins etc?
Is it a vanilla device that is just locking up?
You'll get lots of people teeling you it's the O2 software - but mine works fine with it running.
I had exactly the same problem. The device would usually hang while I was using Wi-Fi or GPRS, and I'd have to reset at least 3 or 4 times a day.
The o2 active software constantly monitors the status of these types of connections, and is most likely the culprit. Believe me, you are much better off without it.
After removing the o2 software I've not had to reset device at all. Just disable the o2aui today plugin by unticking the item in the Today settings dialog. You'll also need to delete the shortcut called Connections in the \Windows\StartUp folder.
Let us know if this helps with the lock-ups.
-no1
how to remove the O2 software.
thanks very much

Artemis P3300 switches off

Hi!
I have the problem, that my HTC P3300 switches off, from self, alone.
Or it crashes since i do settings in tomtom or other programs.
I had the PDA 2 times !!! at my nearest service partner. And they means that the PDA is OK.
Now i have the newest software on the pda, I tried 2 different storagecards, but the problem is not solved.
So what can i do?
When the PDA crashes or switches off alone at standby, i had to give out the battery a few seconds. ONLY after that it´s possible to switch ON the PDA.
can anyone help me?
Flash it with a new rom ?
I had similar probs a while back. Cant remember which rom i had installed. But i have flashed back to vanilla and no issues since.
The cause could be a bad flash....
Hi, thanks for answering.
Where can i download other/older ROMS for the Artemis?
Just to let you know - you are not alone. My P3300 is switching itself off all the time. I tried to re-flash with the same rom, did not help (did not try older ones). But I suspect it is really a hardware issue - because it switches of more often in a hot environment.
Hi!
Oh, that´s nice, that i am not alone ;-)
I am sad that my HTC Service Point means my HTC is OK?!?!
Yesterday i tried an other SIM Card, from an other Mobilephone Provider.
Now the HTC is running since 16 hours without self switch off.
I am inquiring how long this runs OK.
But i also think its a hardware issue.
add me to the list. same phone, same issues. HELP!
Hi!
The last days i tested my phone.
Firs with an other SIM Card, and no Storagecard,.
Then without SIM Card, only with a storagecard
Since yesterday i had an other SIM AND the storagecard on board.
As yet no crash.
Tomorrow i would put my main SIM Card AND my main Storagecard in the HTC.
We´ll see what´s going on...
Very strange...
A suggestion - let us compare the versions of the roms we have. I had this:
Artemis_Touch_4.02_Full_with_4_sided_cube.zip
(I am currently testing with original rom to see if it solves something)
i had the latest ROM from the HTC Homepage
I had the latest dutch version (original) wm6 from the t-mobile website and now the english version (wm6) from the artemis wiki page.
I've noticed that today it crashed only 2 times (before +8). lets see what happens ...
Since the last 3 days my HTC won´t switched off itself.
BUT, when i play as sample with WLAN Settings, or with the "transcribe" settings, the HTC crashed. Black Display, no chance to restart.
After, press softreset, and put out the battery the HTC starts again.
I played again with WLAN Settings an nothings happens, the HTC runs.
It´s very strange, because my HTC runs over 1 Year perfectly.
And now i have such troubles. The question is why...
I also wrote to the HTC support, on the HTC Support page in the internet, but i become NO ANSWER!!!
I think i´d like to buy a Nokia Mobile Phone.
today my phone proved me wrong. it kept crashing and crashing. tomorrow ill go over to the t-mobile store and see what they have to say...
thorx, how is it going over there?
edit/update: i reflashed once more, this time without the storage card in (dunno if it matters) and another sim card. So far (1 hour) i had no crash. ill keep posting with updates.
Hi!
My HTC does NOT crashed the last days itself.
But it crashed often when i change some settings.
As sample: changes in the WLAN Settings, changes in the transcribe setting, and so on.
It´s not really comprehensible.
No one could help... -(
i gave it to t-mobile today. 10 days to get it fixed, im in waranty so its ok
I have the same problem with my Artemis. 2 weeks ago I've put new ROM (Original HTC WM6.0) and the problem occurred so I think maybe solution is downgrade to WM5. This week I'll check it.
One (maybe unrelated question) - do you have iGO 8 installed? My phone problems started after installing it.
Duplicate post
I do not think that it´s a softwareproblem.
My HTC runs over 1 Year with WinMobile 5.
From one day to the other, i have this curious error.
Then i gave it to my servicepartner. They installed me the newest SW, with WinMobile 6.
The problem isn´t solved.
Now i give my HTC third time to my service partner. :-(
The HTC Support doesn´t respond my emails. :-((
Perhaps i only could sell my phone as damaged on ebay...
My Orbit switched its self off randomly when it was in my pocket so I didn't know it was off! It was completely random and started happening when it was around 8 months old.
My solution was to cut up a credit card and use a strip of that to wedge in between the battery and housing. Previously I noticed the battery was a little loose and this solution has worked so far 5 months down the line it hasn't switched off since...
So, now my problem is solved.
I sended my HTC 3 times to my service partner.
After the third repair attempt, i become a replacement device.
They changed the hole pda, only the HTC case is my old one.
Now my HTC runs perfectly without errors.

Probelm with WiFi

Hello there,
What I Have: Att 8525 Herm100
Rom: Att's Mobile 6
Everything is stock but the extended life battery
The problem I am having is when ever I try to activate my WiFi the phone doesn't do anything. I am not sure if there is a wifi card or not but that's want I want to know. I have tried everything from activating it in com manager to going into the settings and activating it manually and nothing happens it acts like I didn't even hit the button to activate it. Is there a wifi card in the phone or is it integrated on the motherboard in the phone. Note: I bought this phone off e-bay and the wifi never worked when I received the phone.
I am new here and if there is a post about this already I am sorry.
I hate it when that happens.
To begin, there were two ATT OEM WM6 roms relevant to the 8525 that I noticed deep in the bowels of XGA.
I chose the later file (higher revision numbers) I found it here:
http://wiki.xda-developers.com/index.php?pagename=Available Original Shipped WM6 ROM Versions
From comm manager when I click the tower button on within a second the spinning windoze icon shows something is happening. It then starts "sniffing" for my preset wifi connection (ATT supplied 2wire portal 802.11g).
Now, if yours does not show the spinning windoze working icon when you turn on wifi? There obviously is a problem. This could be software, or hardware related (duh). If there is no error message related to "wifi is not an option, unavailable, or screwed" then my first guess is there is something missing or damaged in the ROM update that was applied to your device. As far as I know all 8525 (herm100) were shipped with wm5. It had been mentioned in the volumes of xda that the first AT&T WM6 rom was a little buggy. Try the later released AT&T WM6 update.
It was a run file so no muss no fuss. Sync the phone run the update from the pc, three minutes later the phone is flashed to ATT WM6 professional.
You could take it to a ATT shop? But, I think that without a doubt they would hand it back and say you need a new phone with a 20 year contract and 3g data plan even Obama would blush at.
Try the hard reset. take a picture of the startup screens so you have the numbers and see if the wifi startup is working after the reset. If not then compare the numbers to the above mentioned roms. If the indications are you have the first issue of WM6 from ATT try flashing the second release. If that still fails then your device could indeed have a hardware problem.
The wifi is indeed built into the system and if that chip on the board is not working it could be a overly expensive problem. Possibly a shop has a working board they would swap out cheap? Otherwise, it is a fun phone you can keep notes on, run gps software if you have a bluetooth gps receiver and software like tomtom.
To be honest the wifi on my 8525 has been convenient when around the house to check the local weather radar when I hear a thunder outside, or browse headlines from the porcelain room or even leave messenger turned on incase a gamer friend is looking for someone to get shot up in a game.
I have used the live search voice thing to amaze the neighbors once. But, the limited range of wifi is a real drawback to how truly wonderful that addition could be.
HELP Please! Wi-Fi not working!!!
Hi to XDA all users !!!
MY Hermes - HTC TyTN [Herm200]
I bought HTC Hermes myself year ago.
there was flashed a WM5.0, I've just downloaded from here HARD SPL & WM6,1 (Custom) Flashed.
Wi-Fi will works on WM5.0.
Well here I am at 6.1 flashed and now is not working Wi-Fi. When i pressed Power ON - loading long and nothing happens.
Other methods are also tried on Commanager and Settings - but did not help.
What do I need to do my dear.
HELP!
Thank you for your attention!
Hi Nurk.
Since the wifi worked on wm5 but failed after the 6.1 flash. I would guess the problem is in the 6.1 components. You might start with contacting the kitchen rom you employed for WM6.1 thread and see if this has happened to others. Next step would be to check the radio rom version. I did see on xda an assortment of Radio roms.
If your not totally in love with the current rom you have flashed? Try another 6.1 or even a 6.5 and see whats poppin.
and what you have in HKLM\Software\HTC\CommManager\WLAN\DeviceName?
utak3r said:
and what you have in HKLM\Software\HTC\CommManager\WLAN\DeviceName?
Click to expand...
Click to collapse
I have get this from registry:
HKLM\Software\HTC\CommManager\WLAN\DeviceName - {98C5250D-C29A-4985-AE5F-AFE5367E5006}\TIACXWLN1

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