Hi guys, hopefully someone can give me some advice on this issue or point me in the right direction.
I purchased a black HTC desire (8181) phone with Orange branding.
Now ... I use a 3 network sim card.
I have two problems .....
1. I cannot connect to the internet even though i have a data pack from 3. I have even called up their technical department and they have gone through some settings with me but im still unable to get it connecting.
2. I cannot send an MMS for some reason. It keeps on automatically trying but doesnt go through. Ive tried a couple of different files but with the same result.
I really miss my internet
Please help guys
Thanking you in advance
Nor can I, I think there's an issue with orange at the moment. Can't get through to customer service either and I'm a high user customer so I don't usually have much of a wait getting through. Some one elsewhere on tinternet. Thinks they are doing tests prior to merging with other operator
Sent from my HTC Desire using XDA App
Lobelle said:
Hi guys, hopefully someone can give me some advice on this issue or point me in the right direction.
I purchased a black HTC desire (8181) phone with Orange branding.
Now ... I use a 3 network sim card.
I have two problems .....
1. I cannot connect to the internet even though i have a data pack from 3. I have even called up their technical department and they have gone through some settings with me but im still unable to get it connecting.
2. I cannot send an MMS for some reason. It keeps on automatically trying but doesnt go through. Ive tried a couple of different files but with the same result.
I really miss my internet
Please help guys
Thanking you in advance
Click to expand...
Click to collapse
...does yout device try to establish a data connection?
Maybe you have no/false apn's.
Check your apns!
The device does try to load the internet but it doesnt.
According to 3 my APN settings should be "3services" and APN type is "default"
Lobelle said:
The device does try to load the internet but it doesnt.
According to 3 my APN settings should be "3services" and APN type is "default"
Click to expand...
Click to collapse
Never heard of that APN.
Try these.
Dave
foxmeister said:
Never heard of that APN.
Try these.
Dave
Click to expand...
Click to collapse
Unfortunately that will not work because i use 3 network Australia. So my APN settings are different.
Thanks for the interesting link anyways.
I cant seem to find anything on xda that helps me with this problem
Someone please?
Please ignore
Try the 3netaccess APN detailed here.
Regards,
Dave
Firstly, Hi, Just got this forum recomended by a friend and it looks great, glad I joined.
secondly, all answer's need to be in plain English cos I am completely new to any for of electronic engineering etc etc.
So, On to my Q.
I brought a Wildfire back in June for £100 as it had been superceded by a new model, it was sold through O2 and was locked. I had it unlocked by a friendly shop for £20.
I returned to Egypt (I teach Scuba in Sharm el Sheikh) and started using the phone, really good, I like it.
Then my network starts selling internet packages (basically for less than £3 a month I can access the net whenever I like as long as I dont kick the arse out of it).
So I registered and paid my cash.........
When I click on the Connect to the Internet button it goes to "Turning On" but does nothing else.
I have asked my mobile network and they say it is a software problem caused by the illegal unlocking.....
HELP!!!
Regards
Stevie H
Hi and welcome. I will try and help the best I can but my knowledge is limited and others may help better if I can't.
I very much doubt this is a software issue but more of an vpn or data settings issue. Now my friend once had pay as you go and couldn't connect to internet due to his vpn or data connection values/settings not being set for his network. It was a long time ago so can't remember exactly what we did but it involved googling his network providers vpn settings and manually putting values into his phone settings. I hope and think this issue is easily solvable for you.
sent from my emmaroid infected wilderbeast
It's not software problem....u just enter settings manually goto settings-->wireless and connection-->mobile network-->access point and see it is ticked at ur service provider not,if not then tick that...hope so it will work...
Sent from my HTC Wildfire using XDA App
Ankurcul said:
It's not software problem....u just enter settings manually goto settings-->wireless and connection-->mobile network-->access point and see it is ticked at ur service provider not,if not then tick that...hope so it will work...
Sent from my HTC Wildfire using XDA App
Click to expand...
Click to collapse
Thanks for the reply, but the settings are all as they should be, I had the guy at Mobinil check em for me and also googled them to check myself and all is good on that front.
I emailed HTC about my problem, complete with model and serial numbers etc - it was them that said the "illegal" unlocking had caused the problem
Stevie H said:
...
When I click on the Connect to the Internet button it goes to "Turning On" but does nothing else.
...
Click to expand...
Click to collapse
What exactly do you mean by "click on the Connect to the Internet button"?
It may be that my language on my phone is set to Swedish and it's different from your's, but I don't understand what you mean by that. Are you talking about the checkbox for Settings - Wireless & network - Mobile network?
My experience is that you have a problem with the settings for Mobile networks (roaming, networks, APNs) just like slymobi and Ankurcul already told you. But if you've made sure they are correct it seems strange...
It is really strange bt I don't think so its illegal unlocking problem...
Sent from my HTC Wildfire using XDA App
i have recently purchased wildfire S and activated gprs pack for my prepaid bsnl no. but now i cant get the settings on this phone
I have contacted bsnl CC and they say that this is a chinese phone and it doesnt have gprs
we all now how these bsnl cc [uneducated] people operate so no point wasting time asking them for settings
please help me with manual settings procedure
I am from north india , Lucknow , Uttar Pradesh
This should help.
http://www.upeast.bsnl.co.in/\files_for_download\gprs_setting.pdf
But seriously the settings should have already be there the first time you turn on the phone.
thanks for the help but still there is no positives from above pdf but while searching on internet i got the solution
just create new access point and under username type bsnlnet
under APN type bsnlnet
leave every thing untouched
thats it got it connected straight away
Try to enter "default" in the box for "APN type". I don't have any experience with BSNL, sorry.
BvOBart said:
Try to enter "default" in the box for "APN type". I don't have any experience with BSNL, sorry.
Click to expand...
Click to collapse
no problem but above settings worked for me so posted here
kartikoli said:
no problem but above settings worked for me so posted here
Click to expand...
Click to collapse
Ah, I guess I overlooked the "thats it got it connected straight away"-part. Oh, well, mistakes are human, right?
BvOBart said:
Ah, I guess I overlooked the "thats it got it connected straight away"-part. Oh, well, mistakes are human, right?
Click to expand...
Click to collapse
absolutely no issues we all are human and do make lot of mistakes. Your intention was to help so just keep up the good spirit
Cheers
what's the apn name for mtnl ...
but why bsnl?
hey you,
when u insert sim into mbile setting are automattically der.....so stop contacing CC....they are dumb asses moran....just google it where u r from?
just go to dis link and set ur apn setting according to it
ap.bsnl.co.in/mmsgprs/wap.asp
I purchased a Galaxy s3 on ebay, SGH-i747 AT&T. ICS 4.0.4 Stock ROM
I used the sim from my old phone and chopped it down, everything worked except MMS. Here is what I've done to try to resolve the issue in order. I searched around the forums and many of the solutions that have been posted were for other types of phones or carriers, the rest didn't work for me.
1. I disabled some of the apps in the stock rom (I haven't flashed a new ROM)
2. I went to an AT&T store and got a micro sim to see if this would resolve it, nope...
3. Installed "SIM Info" from the play store and it shows "SIM Operator Name: Unknown" and "Network Operator Name: Unknown". I have another active AT&T phone (S2 with Paranoid) and SIM Info on it shows "AT&T" where the S3 shows "Unknown". Wondering if this might be the issue, but how can I fix that?
4. I checked the APN and all seems in order, I even copied the APN settings from my other phone. When I go into the network operators and search, no search option comes up, just a grayed out "default settings" thing. I'm not sure if this is normal for a stock ROM.
5. I rooted the phone and put TWRP and SuperSU on it.
6. Installed gApps (first I put on the JB edition by mistake lol, but I fixed that).
Also, I'm not sure if this is a stock rom thing, but the signal bar is always gray, not sure if it is supposed to go blue or not. I do get indicators that 4G is connecting when trying to send MMS. So what can I do? I don't want to install a new ROM on this phone because it is for my wife, but out of the box with the stock ROM MMS isn't working. Is this something that I need to take into the AT&T store and just tell them it is broken and hope they have a solution?
p0wd3r said:
I purchased a Galaxy s3 on ebay, SGH-i747 AT&T. ICS 4.0.4 Stock ROM
I used the sim from my old phone and chopped it down, everything worked except MMS. Here is what I've done to try to resolve the issue in order. I searched around the forums and many of the solutions that have been posted were for other types of phones or carriers, the rest didn't work for me.
1. I disabled some of the apps in the stock rom (I haven't flashed a new ROM)
2. I went to an AT&T store and got a micro sim to see if this would resolve it, nope...
3. Installed "SIM Info" from the play store and it shows "SIM Operator Name: Unknown" and "Network Operator Name: Unknown". I have another active AT&T phone (S2 with Paranoid) and SIM Info on it shows "AT&T" where the S3 shows "Unknown". Wondering if this might be the issue, but how can I fix that?
4. I checked the APN and all seems in order, I even copied the APN settings from my other phone. When I go into the network operators and search, no search option comes up, just a grayed out "default settings" thing. I'm not sure if this is normal for a stock ROM.
5. I rooted the phone and put TWRP and SuperSU on it.
6. Installed gApps (first I put on the JB edition by mistake lol, but I fixed that).
Also, I'm not sure if this is a stock rom thing, but the signal bar is always gray, not sure if it is supposed to go blue or not. I do get indicators that 4G is connecting when trying to send MMS. So what can I do? I don't want to install a new ROM on this phone because it is for my wife, but out of the box with the stock ROM MMS isn't working. Is this something that I need to take into the AT&T store and just tell them it is broken and hope they have a solution?
Click to expand...
Click to collapse
Doesn't work...
Doesn't send?
Error after sending?
Recipient doesn't get it but your phone says sent?
Stock MMS?
3rd party app?
Sent from my SGH-I747 using xda app-developers app
KorGuy123 said:
Doesn't work...
Doesn't send?
Error after sending?
Recipient doesn't get it but your phone says sent?
Stock MMS?
3rd party app?
Sent from my SGH-I747 using xda app-developers app
Click to expand...
Click to collapse
Does not send. Eventually fails, and I can't see any error message.
Does not receive, the download button is there, but it never downloads.
No one receives any MMS from this phone, nor any kind of indicator that a message has been sent from it.
Stock MMS and third party app (handscent) both act the same.
Bump
Any ideas? Would logs help? Where can I find them?
You chopped down the sim? As in you cut a big sim down to size?
That might be your problem...
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
luc.highwalker said:
You chopped down the sim? As in you cut a big sim down to size?
That might be your problem...
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Click to expand...
Click to collapse
As mentioned, I got a new sim from AT&T after I cut the old SIM down to the micro size and the problem is still there. However, I cannot rule out the SIM being the issue, since SIM Info shows the newtwork operator info as "Unknown". So I guess I should go to the carrier again and get another SIM? Internet, SMS and calls work great on it, just MMS fails. Very puzzling...
p0wd3r said:
I purchased a Galaxy s3 on ebay, SGH-i747 AT&T. ICS 4.0.4 Stock ROM
I used the sim from my old phone and chopped it down, everything worked except MMS. Here is what I've done to try to resolve the issue in order. I searched around the forums and many of the solutions that have been posted were for other types of phones or carriers, the rest didn't work for me.
1. I disabled some of the apps in the stock rom (I haven't flashed a new ROM)
2. I went to an AT&T store and got a micro sim to see if this would resolve it, nope...
3. Installed "SIM Info" from the play store and it shows "SIM Operator Name: Unknown" and "Network Operator Name: Unknown". I have another active AT&T phone (S2 with Paranoid) and SIM Info on it shows "AT&T" where the S3 shows "Unknown". Wondering if this might be the issue, but how can I fix that?
4. I checked the APN and all seems in order, I even copied the APN settings from my other phone. When I go into the network operators and search, no search option comes up, just a grayed out "default settings" thing. I'm not sure if this is normal for a stock ROM.
5. I rooted the phone and put TWRP and SuperSU on it.
6. Installed gApps (first I put on the JB edition by mistake lol, but I fixed that).
Also, I'm not sure if this is a stock rom thing, but the signal bar is always gray, not sure if it is supposed to go blue or not. I do get indicators that 4G is connecting when trying to send MMS. So what can I do? I don't want to install a new ROM on this phone because it is for my wife, but out of the box with the stock ROM MMS isn't working. Is this something that I need to take into the AT&T store and just tell them it is broken and hope they have a solution?
Click to expand...
Click to collapse
there's your problem. It doesn't communicate with google servers (grey vs blue). a little google search (or xda search) will give you the ''how to fix''. Just last week, I made a post about it here but can't remember the solutions specificly.
BWolf56 said:
there's your problem. It doesn't communicate with google servers (grey vs blue). a little google search (or xda search) will give you the ''how to fix''. Just last week, I made a post about it here but can't remember the solutions specificly.
Click to expand...
Click to collapse
Ok cool, I thought it should be blue... Is this the thread you are talking about? http://forum.xda-developers.com/showthread.php?t=2102674
If so, your steps are as follows...
BWolf56 said:
1- Just restart the phone without the SIM card, and connect to some WiFi network, so you can login to your Google Account. It will log you into the account, and then you can put the SIM card back.
2- Add YouTube app and login with gmail account
Go into Gmail App and add account if needed.
Sign into Gmail account wither username and password
Go through login process
3- Hard reset your phone. You will lose all information that is currently on your phone when you do this.
Select Settings -> Security -> Factory Data Reset
Once the phone reboots, input your google account information when the phone asks for it.
Click to expand...
Click to collapse
I'm not sure if this will help, but I will give it a try. I am able to open all of the google apps including the play store and gmail and they are synced up correctly. The calendar seems to be having issues though, so it might also be related. Will this correct the SIM Info message of unknown network?
I tried Step 1 and 2, both passed fine, signal still gray, and still no MMS.
I am reluctant to do a hard reset, only because it is my wife's phone, and she gets annoyed when having to get her wall papers n stuff again. lol I might tell her to just deal with it at this point though. However, pending step 3, if it still doesn't work, and the SIM card still shows unknown network, what options are left? Go to the carrier?
Possible that the phone is bad, maybe that's why the seller sold it, knowing it was a bunk phone. Worst case you can send it in for warranty. Curious, are either of the water marks on the phone pink? My wife dropped a phone in the bath a while back and started having issues with the SIM randomly not being recognized and then not having data (it wasn't her s3,I think it was a vivid.)
Sent from my SAMSUNG-SGH-I747 using xda premium
p0wd3r said:
I tried Step 1 and 2, both passed fine, signal still gray, and still no MMS.
I am reluctant to do a hard reset, only because it is my wife's phone, and she gets annoyed when having to get her wall papers n stuff again. lol I might tell her to just deal with it at this point though. However, pending step 3, if it still doesn't work, and the SIM card still shows unknown network, what options are left? Go to the carrier?
Click to expand...
Click to collapse
Carrier will either factory reset your phone or give you another SIM. One last thing I can think of is that your MMS are blocked (not in your contract). So that could be something to check with your carrier (or on contract).
theraffman said:
Possible that the phone is bad, maybe that's why the seller sold it, knowing it was a bunk phone. Worst case you can send it in for warranty. Curious, are either of the water marks on the phone pink? My wife dropped a phone in the bath a while back and started having issues with the SIM randomly not being recognized and then not having data (it wasn't her s3,I think it was a vivid.)
Sent from my SAMSUNG-SGH-I747 using xda premium
Click to expand...
Click to collapse
I doubt it's the case here as everything else but MMS works. A damaged SIM or connector won't only block those and let the rest work :silly:
BWolf56 said:
I doubt it's the case here as everything else but MMS works. A damaged SIM or connector won't only block those and let the rest work :silly:
Click to expand...
Click to collapse
Just speaking from experience, I've seen it happen first hand... voice and sms will gimp over a connection sans data, mms on the other hand won't. It was confirmed that the issue my wife had with her phone was a shorted out contact point in the SIM tray. Additionally, the op said he cut down the original SIM, it's possible he didn't do something right and physically damaged something.
I work in an profession that requires me to trouble shoot issues constantly, I learned long ago never to assume that something, regardless of how silly or implausible it may seem, May not be the culprit... we know a few facts...
the phone was purchased second hand.
The SIM card was cut and the phone is not correctly reporting the status of the SIM.
SIM has been replaced, not correcting the issue.
Apn settings have been verified.
No factory reset has been performed.
Now, SIM cards and trays can be very finicky, I have seen a couple phones with bad SIM ports... the issue the op is having may not be related to water damage, but I have seen it happen and there is no reason to discount it until verified.
Sent from my SAMSUNG-SGH-I747 using xda premium
Are you sure it isn't an APN issue? You might want to go into Settings -> Mobile Networks -> and Network Operators and run a search. Then you can check the APN to make sure it is set correctly for MMS.
thacounty said:
Are you sure it isn't an APN issue? You might want to go into Settings -> Mobile Networks -> and Network Operators and run a search. Then you can check the APN to make sure it is set correctly for MMS.
Click to expand...
Click to collapse
True, if it's Straight Talk, you'll need to manually add the MMS APN. I have to do this with pretty much any phone I use, though some ROMs will include ST APN settings.
Thank you all for your input. I'm going to do a factory reset on the phone tonight (if she'll ever get off of the damn thing! lol) and I'll post an update after that. If the SIM still reports that the network is unknown, I'll get a replacement SIM. If it still doesn't work, I'll go on the hunt for a SIM port replacement, but first things first. thanks again, I'll be updating shortly.
Oh, and it hasn't gotten wet, at least the indicators don't show that it has.
p0wd3r said:
Thank you all for your input. I'm going to do a factory reset on the phone tonight (if she'll ever get off of the damn thing! lol) and I'll post an update after that. If the SIM still reports that the network is unknown, I'll get a replacement SIM. If it still doesn't work, I'll go on the hunt for a SIM port replacement, but first things first. thanks again, I'll be updating shortly.
Oh, and it hasn't gotten wet, at least the indicators don't show that it has.
Click to expand...
Click to collapse
Check APN's before factory reset.
I had a similar issue, I had to call AT&T and have them give me the correct settings to put in under the "message setting" option under the messaging app settings.
TehWez said:
I had a similar issue, I had to call AT&T and have them give me the correct settings to put in under the "message setting" option under the messaging app settings.
Click to expand...
Click to collapse
Can you tell me what settings those are? Also, what APN settings do you have?
Funny, MMS suddenly started working, both outgoing and incoming, but SIM Info still shows network operator unknown. :S I'm afraid that this issue is going to come back... I'm still leaning toward going into an AT&T store and getting a third SIM...
I have installed slimcat on my Canadian Rogers Note 3 sm-n900w8.
I randomly get the message: mobile network not available.
I can't make a call and sms doesn't send.
I have been rebooting to get past this.
Any ideas how to resolve this?
Versions:
W03-Slim-V14-hlte,
kernel cm11-hlte-temasek-v3.51
Also see screenshots of version info.
One place to start is.
Check your Access Point Names (APN). Go to settings find More Network; Mobile Networks ; Access Point Names. You will see one or more settings. These need to match your carrier.
There is an app called Tweakker that may help you with finding the correct settings. Or do google search for APN settings for your carrier.
Google luck
Sent from my SM-N900T using XDA Premium 4 mobile app
smaisonville said:
One place to start is.
Check your Access Point Names (APN). Go to settings find More Network; Mobile Networks ; Access Point Names. You will see one or more settings. These need to match your carrier.
Click to expand...
Click to collapse
I only get this message sometimes. Most of the time everything works. Also I am referring to voice call and sms. These don't use APN.
david1212 said:
I only get this message sometimes. Most of the time everything works. Also I am referring to voice call and sms. These don't use APN.
Click to expand...
Click to collapse
Try these:
1) Check SIM card, try different SIM, see it is inserted properly
2) Check the SIM slot (can be combined with previous test)
3) Factory reset (just to make sure you tried everything)
rahulisola said:
Try these:
1) Check SIM card, try different SIM, see it is inserted properly
2) Check the SIM slot (can be combined with previous test)
3) Factory reset (just to make sure you tried everything)
Click to expand...
Click to collapse
I have done what you suggested above. Thanks.
Also, I have tried several roms. I am still getting the message once on some days. For example on slimkat 15 I got it on May 18th and today.
I am now toggling airplane mode on and off to get the call/text to work again.
Randomly gives the message "mobile networks not available" and call/text don't work at that time.
-cm11
-slimkat 15 with kernel it came with.
Doesn't give the message.
-Resurrection rom
-no name rom
-stock rom
I really like slimkat and I would like to resolve this.
My thoughts:
-It only happens on some roms.
-it seems to be related to CM11 since slimkat is based on CM11?
-maybe Resurrection rom has some library or package that slimkat doesn't?
I wish I knew how to troubleshoot this.
I find it puzzling that others don't seem to get this problem. Nobody has indicated in the poll that they too get the problem.
Anyone have any other suggestions?