I purchased a Galaxy s3 on ebay, SGH-i747 AT&T. ICS 4.0.4 Stock ROM
I used the sim from my old phone and chopped it down, everything worked except MMS. Here is what I've done to try to resolve the issue in order. I searched around the forums and many of the solutions that have been posted were for other types of phones or carriers, the rest didn't work for me.
1. I disabled some of the apps in the stock rom (I haven't flashed a new ROM)
2. I went to an AT&T store and got a micro sim to see if this would resolve it, nope...
3. Installed "SIM Info" from the play store and it shows "SIM Operator Name: Unknown" and "Network Operator Name: Unknown". I have another active AT&T phone (S2 with Paranoid) and SIM Info on it shows "AT&T" where the S3 shows "Unknown". Wondering if this might be the issue, but how can I fix that?
4. I checked the APN and all seems in order, I even copied the APN settings from my other phone. When I go into the network operators and search, no search option comes up, just a grayed out "default settings" thing. I'm not sure if this is normal for a stock ROM.
5. I rooted the phone and put TWRP and SuperSU on it.
6. Installed gApps (first I put on the JB edition by mistake lol, but I fixed that).
Also, I'm not sure if this is a stock rom thing, but the signal bar is always gray, not sure if it is supposed to go blue or not. I do get indicators that 4G is connecting when trying to send MMS. So what can I do? I don't want to install a new ROM on this phone because it is for my wife, but out of the box with the stock ROM MMS isn't working. Is this something that I need to take into the AT&T store and just tell them it is broken and hope they have a solution?
p0wd3r said:
I purchased a Galaxy s3 on ebay, SGH-i747 AT&T. ICS 4.0.4 Stock ROM
I used the sim from my old phone and chopped it down, everything worked except MMS. Here is what I've done to try to resolve the issue in order. I searched around the forums and many of the solutions that have been posted were for other types of phones or carriers, the rest didn't work for me.
1. I disabled some of the apps in the stock rom (I haven't flashed a new ROM)
2. I went to an AT&T store and got a micro sim to see if this would resolve it, nope...
3. Installed "SIM Info" from the play store and it shows "SIM Operator Name: Unknown" and "Network Operator Name: Unknown". I have another active AT&T phone (S2 with Paranoid) and SIM Info on it shows "AT&T" where the S3 shows "Unknown". Wondering if this might be the issue, but how can I fix that?
4. I checked the APN and all seems in order, I even copied the APN settings from my other phone. When I go into the network operators and search, no search option comes up, just a grayed out "default settings" thing. I'm not sure if this is normal for a stock ROM.
5. I rooted the phone and put TWRP and SuperSU on it.
6. Installed gApps (first I put on the JB edition by mistake lol, but I fixed that).
Also, I'm not sure if this is a stock rom thing, but the signal bar is always gray, not sure if it is supposed to go blue or not. I do get indicators that 4G is connecting when trying to send MMS. So what can I do? I don't want to install a new ROM on this phone because it is for my wife, but out of the box with the stock ROM MMS isn't working. Is this something that I need to take into the AT&T store and just tell them it is broken and hope they have a solution?
Click to expand...
Click to collapse
Doesn't work...
Doesn't send?
Error after sending?
Recipient doesn't get it but your phone says sent?
Stock MMS?
3rd party app?
Sent from my SGH-I747 using xda app-developers app
KorGuy123 said:
Doesn't work...
Doesn't send?
Error after sending?
Recipient doesn't get it but your phone says sent?
Stock MMS?
3rd party app?
Sent from my SGH-I747 using xda app-developers app
Click to expand...
Click to collapse
Does not send. Eventually fails, and I can't see any error message.
Does not receive, the download button is there, but it never downloads.
No one receives any MMS from this phone, nor any kind of indicator that a message has been sent from it.
Stock MMS and third party app (handscent) both act the same.
Bump
Any ideas? Would logs help? Where can I find them?
You chopped down the sim? As in you cut a big sim down to size?
That might be your problem...
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
luc.highwalker said:
You chopped down the sim? As in you cut a big sim down to size?
That might be your problem...
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Click to expand...
Click to collapse
As mentioned, I got a new sim from AT&T after I cut the old SIM down to the micro size and the problem is still there. However, I cannot rule out the SIM being the issue, since SIM Info shows the newtwork operator info as "Unknown". So I guess I should go to the carrier again and get another SIM? Internet, SMS and calls work great on it, just MMS fails. Very puzzling...
p0wd3r said:
I purchased a Galaxy s3 on ebay, SGH-i747 AT&T. ICS 4.0.4 Stock ROM
I used the sim from my old phone and chopped it down, everything worked except MMS. Here is what I've done to try to resolve the issue in order. I searched around the forums and many of the solutions that have been posted were for other types of phones or carriers, the rest didn't work for me.
1. I disabled some of the apps in the stock rom (I haven't flashed a new ROM)
2. I went to an AT&T store and got a micro sim to see if this would resolve it, nope...
3. Installed "SIM Info" from the play store and it shows "SIM Operator Name: Unknown" and "Network Operator Name: Unknown". I have another active AT&T phone (S2 with Paranoid) and SIM Info on it shows "AT&T" where the S3 shows "Unknown". Wondering if this might be the issue, but how can I fix that?
4. I checked the APN and all seems in order, I even copied the APN settings from my other phone. When I go into the network operators and search, no search option comes up, just a grayed out "default settings" thing. I'm not sure if this is normal for a stock ROM.
5. I rooted the phone and put TWRP and SuperSU on it.
6. Installed gApps (first I put on the JB edition by mistake lol, but I fixed that).
Also, I'm not sure if this is a stock rom thing, but the signal bar is always gray, not sure if it is supposed to go blue or not. I do get indicators that 4G is connecting when trying to send MMS. So what can I do? I don't want to install a new ROM on this phone because it is for my wife, but out of the box with the stock ROM MMS isn't working. Is this something that I need to take into the AT&T store and just tell them it is broken and hope they have a solution?
Click to expand...
Click to collapse
there's your problem. It doesn't communicate with google servers (grey vs blue). a little google search (or xda search) will give you the ''how to fix''. Just last week, I made a post about it here but can't remember the solutions specificly.
BWolf56 said:
there's your problem. It doesn't communicate with google servers (grey vs blue). a little google search (or xda search) will give you the ''how to fix''. Just last week, I made a post about it here but can't remember the solutions specificly.
Click to expand...
Click to collapse
Ok cool, I thought it should be blue... Is this the thread you are talking about? http://forum.xda-developers.com/showthread.php?t=2102674
If so, your steps are as follows...
BWolf56 said:
1- Just restart the phone without the SIM card, and connect to some WiFi network, so you can login to your Google Account. It will log you into the account, and then you can put the SIM card back.
2- Add YouTube app and login with gmail account
Go into Gmail App and add account if needed.
Sign into Gmail account wither username and password
Go through login process
3- Hard reset your phone. You will lose all information that is currently on your phone when you do this.
Select Settings -> Security -> Factory Data Reset
Once the phone reboots, input your google account information when the phone asks for it.
Click to expand...
Click to collapse
I'm not sure if this will help, but I will give it a try. I am able to open all of the google apps including the play store and gmail and they are synced up correctly. The calendar seems to be having issues though, so it might also be related. Will this correct the SIM Info message of unknown network?
I tried Step 1 and 2, both passed fine, signal still gray, and still no MMS.
I am reluctant to do a hard reset, only because it is my wife's phone, and she gets annoyed when having to get her wall papers n stuff again. lol I might tell her to just deal with it at this point though. However, pending step 3, if it still doesn't work, and the SIM card still shows unknown network, what options are left? Go to the carrier?
Possible that the phone is bad, maybe that's why the seller sold it, knowing it was a bunk phone. Worst case you can send it in for warranty. Curious, are either of the water marks on the phone pink? My wife dropped a phone in the bath a while back and started having issues with the SIM randomly not being recognized and then not having data (it wasn't her s3,I think it was a vivid.)
Sent from my SAMSUNG-SGH-I747 using xda premium
p0wd3r said:
I tried Step 1 and 2, both passed fine, signal still gray, and still no MMS.
I am reluctant to do a hard reset, only because it is my wife's phone, and she gets annoyed when having to get her wall papers n stuff again. lol I might tell her to just deal with it at this point though. However, pending step 3, if it still doesn't work, and the SIM card still shows unknown network, what options are left? Go to the carrier?
Click to expand...
Click to collapse
Carrier will either factory reset your phone or give you another SIM. One last thing I can think of is that your MMS are blocked (not in your contract). So that could be something to check with your carrier (or on contract).
theraffman said:
Possible that the phone is bad, maybe that's why the seller sold it, knowing it was a bunk phone. Worst case you can send it in for warranty. Curious, are either of the water marks on the phone pink? My wife dropped a phone in the bath a while back and started having issues with the SIM randomly not being recognized and then not having data (it wasn't her s3,I think it was a vivid.)
Sent from my SAMSUNG-SGH-I747 using xda premium
Click to expand...
Click to collapse
I doubt it's the case here as everything else but MMS works. A damaged SIM or connector won't only block those and let the rest work :silly:
BWolf56 said:
I doubt it's the case here as everything else but MMS works. A damaged SIM or connector won't only block those and let the rest work :silly:
Click to expand...
Click to collapse
Just speaking from experience, I've seen it happen first hand... voice and sms will gimp over a connection sans data, mms on the other hand won't. It was confirmed that the issue my wife had with her phone was a shorted out contact point in the SIM tray. Additionally, the op said he cut down the original SIM, it's possible he didn't do something right and physically damaged something.
I work in an profession that requires me to trouble shoot issues constantly, I learned long ago never to assume that something, regardless of how silly or implausible it may seem, May not be the culprit... we know a few facts...
the phone was purchased second hand.
The SIM card was cut and the phone is not correctly reporting the status of the SIM.
SIM has been replaced, not correcting the issue.
Apn settings have been verified.
No factory reset has been performed.
Now, SIM cards and trays can be very finicky, I have seen a couple phones with bad SIM ports... the issue the op is having may not be related to water damage, but I have seen it happen and there is no reason to discount it until verified.
Sent from my SAMSUNG-SGH-I747 using xda premium
Are you sure it isn't an APN issue? You might want to go into Settings -> Mobile Networks -> and Network Operators and run a search. Then you can check the APN to make sure it is set correctly for MMS.
thacounty said:
Are you sure it isn't an APN issue? You might want to go into Settings -> Mobile Networks -> and Network Operators and run a search. Then you can check the APN to make sure it is set correctly for MMS.
Click to expand...
Click to collapse
True, if it's Straight Talk, you'll need to manually add the MMS APN. I have to do this with pretty much any phone I use, though some ROMs will include ST APN settings.
Thank you all for your input. I'm going to do a factory reset on the phone tonight (if she'll ever get off of the damn thing! lol) and I'll post an update after that. If the SIM still reports that the network is unknown, I'll get a replacement SIM. If it still doesn't work, I'll go on the hunt for a SIM port replacement, but first things first. thanks again, I'll be updating shortly.
Oh, and it hasn't gotten wet, at least the indicators don't show that it has.
p0wd3r said:
Thank you all for your input. I'm going to do a factory reset on the phone tonight (if she'll ever get off of the damn thing! lol) and I'll post an update after that. If the SIM still reports that the network is unknown, I'll get a replacement SIM. If it still doesn't work, I'll go on the hunt for a SIM port replacement, but first things first. thanks again, I'll be updating shortly.
Oh, and it hasn't gotten wet, at least the indicators don't show that it has.
Click to expand...
Click to collapse
Check APN's before factory reset.
I had a similar issue, I had to call AT&T and have them give me the correct settings to put in under the "message setting" option under the messaging app settings.
TehWez said:
I had a similar issue, I had to call AT&T and have them give me the correct settings to put in under the "message setting" option under the messaging app settings.
Click to expand...
Click to collapse
Can you tell me what settings those are? Also, what APN settings do you have?
Funny, MMS suddenly started working, both outgoing and incoming, but SIM Info still shows network operator unknown. :S I'm afraid that this issue is going to come back... I'm still leaning toward going into an AT&T store and getting a third SIM...
Related
Hello everyone!
i just got my HTC One X last night.
This morning i got a new sim from T-Mobile and popped it in.
Everything was well except for the data. When I go to access point name menu it says sim card not detected but i can make calls and text.
I don't know what's wrong. I'm am running NRGZ rom if that helps. Yet to try it with the stock rom. I'm running it on the T-Mobile US network.
I tried rebooting and re flashing, but it still isn't detecting the sim card in the access point names menu.
I have no idea what to do.
Whenever i enter the T-Mobile APN settings, it does not save. it says APN Saved, but it does not show up in the list.
Thanks in advance for any help
So i was browsing through the Q and A here
and i found this link
http://forum.xda-developers.com/showthread.php?t=1699347
does this apply to me?
Exact same issue here!
AndG404 said:
Hello everyone!
i just got my HTC One X last night.
This morning i got a new sim from T-Mobile and popped it in.
Everything was well except for the data. When I go to access point name menu it says sim card not detected but i can make calls and text.
I don't know what's wrong. I'm am running NRGZ rom if that helps. Yet to try it with the stock rom. I'm running it on the T-Mobile US network.
I tried rebooting and re flashing, but it still isn't detecting the sim card in the access point names menu.
I have no idea what to do.
Whenever i enter the T-Mobile APN settings, it does not save. it says APN Saved, but it does not show up in the list.
Thanks in advance for any help
Click to expand...
Click to collapse
I have been experiencing the exact same issue.
Yesterday I went to T-Mobile store and picked up a micro-SIM. Tried programming the APN by hand but had the same results as you described.
When I interacted with T-Mobile support last night, they tried to send in a message that supposedly would auto-configure the phone, but the message never arrived.
I got in touch with the ebay reseller, who suggested that the phone does not work on 1700MHz network provided by T-Mobile. I think it's not exact that, it has to do with the SIM itself.
I will pester T-Mobile store clerk tomorrow and post you results.
Guys, you have to fully read these threads. This issue has been discussed over several threads now.
The current micro SIM cards provided by T Mobile do not play nice with our One X. You have to search the retail stores for a non GBA micro SIM. The non GBA micro SIM cards allow for voice and data and your One X will auto configure.
The newer micro SIMs from T Mobile will only allow for voice. I don't exactly know why that is but that's what it is. Don't bother calling customer care as they cannot order the older/non GBA micro SIM for you. You have to call the physical stores and ask.
Also, you will currently only get 2g data until T Mobile USA switches 3g data to the 1900 MHz band in your area.
Good luck with your search!
AndG404 said:
So i was browsing through the Q and A here
and i found this link
http://forum.xda-developers.com/showthread.php?t=1699347
does this apply to me?
Click to expand...
Click to collapse
Dude, you quoted a thread that I started, and you posted on that thread and I gave you a reply there and now here.
Take the time to read the post. Some of us may be going through what you are going through and are willing to share advice and experiences that may help you but you have to read the post/reply's.
Good luck with your One X.
Hello my name is Stanley, I recently bought a Galaxy Note 2, I'm from the Dominican Republic so I'm using Claro Dominicana, which uses the same baseband as AT&T, basically instead of the signal bar, I get a circle with a straight line on it, I don't have data, I can't make calls, I can't send sms, when I try to call I get no network access message, I believe it does recognize sim because I don't get any type of error when my cellphone boots up, when I bought this cellphone it wasn't rooted, so I decided to root it and flash a rom, I'm having same issues.
Can you guys help me out please? I already have my APN information but it's not helping, I've tried flashing roms and it's not helping, I really don't know what to do, when I first bought it, I tried my sim out and it did have internet, I decided to do a factory reset through settings menu and after that I haven't been able to get any type of signal, I would deeply appreciate your help guys, I'm getting kind of desperate here.
No signal bars means no modem or a sim card for a dead account. Did you pay for any airtime?
stanleyacosta said:
Hello my name is Stanley, I recently bought a Galaxy Note 2, I'm from the Dominican Republic so I'm using Claro Dominicana, which uses the same baseband as AT&T, basically instead of the signal bar, I get a circle with a straight line on it, I don't have data, I can't make calls, I can't send sms, when I try to call I get no network access message, I believe it does recognize sim because I don't get any type of error when my cellphone boots up, when I bought this cellphone it wasn't rooted, so I decided to root it and flash a rom, I'm having same issues.
Can you guys help me out please? I already have my APN information but it's not helping, I've tried flashing roms and it's not helping, I really don't know what to do, when I first bought it, I tried my sim out and it did have internet, I decided to do a factory reset through settings menu and after that I haven't been able to get any type of signal, I would deeply appreciate your help guys, I'm getting kind of desperate here.
Click to expand...
Click to collapse
Did you try the free network unlock?
Might just not be unlocked
rangercaptain said:
No signal bars means no modem or a sim card for a dead account. Did you pay for any airtime?
Click to expand...
Click to collapse
My service is active, I already tried the sim on another cellphone, I can do everything on the other cellphone, I have data, I can make calls, etc, thanks for answer.
crixley said:
Did you try the free network unlock?
Might just not be unlocked
Click to expand...
Click to collapse
I did try it, I'm pretty sure is unlocked because it was just working before factory reset, I guess I can try to do it again, but I'm pretty sure is unlocked.
I tried several roms and modems and nothing worked, the last thing I did was going back to stock through Odin, but I still get same circle with the line on it, a stop sign, right now I'm on 4.1.1 stock..
stanleyacosta said:
I tried several roms and modems and nothing worked, the last thing I did was going back to stock through Odin, but I still get same circle with the line on it, a stop sign, right now I'm on 4.1.1 stock..
Click to expand...
Click to collapse
i don't know if this might be an issues or not, but check your IMEI. T-Mobile webpage has a method to confirm if it been blocked or not.
http://www.t-mobile.com
As of August 8th of 2013, they've re-designed their webpage.
http://www.t-mobile.com/bring-your-own-phone.html
following that link, scroll down until you see this: "Don’t see your device?" and under that, a search box. click on the link below that search box. it'll bring up a screen within the webpage. input the IMEI from your phone (*#06#) and avoid adding "/ ##" as those aren't part of the IMEI. If it report as stolen, chances are, they probably blocked it. If not, then maybe your provider doesn't support the phone itself. you might have to call customer service from your area.
Ziken said:
i don't know if this might be an issues or not, but check your IMEI. T-Mobile webpage has a method to confirm if it been blocked or not.
http://www.t-mobile.com
As of August 8th of 2013, they've re-designed their webpage.
http://www.t-mobile.com/bring-your-own-phone.html
following that link, scroll down until you see this: "Don’t see your device?" and under that, a search box. click on the link below that search box. it'll bring up a screen within the webpage. input the IMEI from your phone (*#06#) and avoid adding "/ ##" as those aren't part of the IMEI. If it report as stolen, chances are, they probably blocked it. If not, then maybe your provider doesn't support the phone itself. you might have to call customer service from your area.
Click to expand...
Click to collapse
I couldn't find information about my imei using that webpage, it wasn't able to locate it, I used this webpage which said is clean http://swappa.com/esn I don't know if that page is good, but it says it's clean and ready for activation.
Try a friends sim card to rule that out
If the phone worked on your network before you rooted and flashed the new rom, then I imagine you must have flashed an incompatible modem. If you flashed stock back via Odin and that didn't fix it, I'm scratching my head. Try stock again. Then remove and insert the sim or toggle airplane mode. If it worked before, stock should fix it.
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
Hello guys, in this case it was actually a hardware problem it seems that the internal antenna of the cellphone which receives the network signal was damaged, I'm already getting it replaced, I'll let you guys know the results.
stanleyacosta said:
Hello guys, in this case it was actually a hardware problem it seems that the internal antenna of the cellphone which receives the network signal was damaged, I'm already getting it replaced, I'll let you guys know the results.
Click to expand...
Click to collapse
Do you know what was damaged. Is it the wire connecting the USB flex or is it the antenna built into the back housing?
I have installed slimcat on my Canadian Rogers Note 3 sm-n900w8.
I randomly get the message: mobile network not available.
I can't make a call and sms doesn't send.
I have been rebooting to get past this.
Any ideas how to resolve this?
Versions:
W03-Slim-V14-hlte,
kernel cm11-hlte-temasek-v3.51
Also see screenshots of version info.
One place to start is.
Check your Access Point Names (APN). Go to settings find More Network; Mobile Networks ; Access Point Names. You will see one or more settings. These need to match your carrier.
There is an app called Tweakker that may help you with finding the correct settings. Or do google search for APN settings for your carrier.
Google luck
Sent from my SM-N900T using XDA Premium 4 mobile app
smaisonville said:
One place to start is.
Check your Access Point Names (APN). Go to settings find More Network; Mobile Networks ; Access Point Names. You will see one or more settings. These need to match your carrier.
Click to expand...
Click to collapse
I only get this message sometimes. Most of the time everything works. Also I am referring to voice call and sms. These don't use APN.
david1212 said:
I only get this message sometimes. Most of the time everything works. Also I am referring to voice call and sms. These don't use APN.
Click to expand...
Click to collapse
Try these:
1) Check SIM card, try different SIM, see it is inserted properly
2) Check the SIM slot (can be combined with previous test)
3) Factory reset (just to make sure you tried everything)
rahulisola said:
Try these:
1) Check SIM card, try different SIM, see it is inserted properly
2) Check the SIM slot (can be combined with previous test)
3) Factory reset (just to make sure you tried everything)
Click to expand...
Click to collapse
I have done what you suggested above. Thanks.
Also, I have tried several roms. I am still getting the message once on some days. For example on slimkat 15 I got it on May 18th and today.
I am now toggling airplane mode on and off to get the call/text to work again.
Randomly gives the message "mobile networks not available" and call/text don't work at that time.
-cm11
-slimkat 15 with kernel it came with.
Doesn't give the message.
-Resurrection rom
-no name rom
-stock rom
I really like slimkat and I would like to resolve this.
My thoughts:
-It only happens on some roms.
-it seems to be related to CM11 since slimkat is based on CM11?
-maybe Resurrection rom has some library or package that slimkat doesn't?
I wish I knew how to troubleshoot this.
I find it puzzling that others don't seem to get this problem. Nobody has indicated in the poll that they too get the problem.
Anyone have any other suggestions?
I've have recently upgraded to HTC One M8 and as such transferred my number over to a new micro sim.
The transfer was from a micro Tmobile sim to a Nano Tmobile sim (UK) - this was done in store.
Problem - only some apps recognise the WCDMA (3G) connection as a legitimate connection. Google Play Store, Spotify, Google Now, Google Now Voice and a few others will not connect to internet reporting back a "no connection" error or timing out.
Other streaming apps such as youtube, vimeo, vevo, facebook all work fine.
I have tried:
WCDMA Only - no effect on problem.
GSM Only - all apps work.
WCDMA GSM Auto - no effect.on problem.
:good: I have also bought a 3 UK pay as you go sim - this works perfectly with no errors. :good:
The conclusion im coming to is I may have some issues with the APN settings for Tmobile UK (which in reality is EE-Everywhere) - however on the HTC One M8 the APN settings are locked, they can not be edited. I can add a new APN connection but it can not be selected.
Does anyone know how to unlock the APN options. I have tried Tweakker APN from Google Play but this has no effect.
Any guidance would be appreciated.
Never heard of locked apns,though the first thing I did was flash a custom Rom, maybe that's your answer? Get viper rom on there and never look back!
XDA app on m8 running venom
samsamuel said:
Never heard of locked apns,though the first thing I did was flash a custom Rom, maybe that's your answer? Get viper rom on there and never look back!
XDA app on m8 running venom
Click to expand...
Click to collapse
Custom rom is on the list, as last resort, in-case I have to send phone back. Trying to ascertain if its the sim thats locking the APN, if I put in different networks sim card the APN is not locked.
Have you selected the correct network operator first in network settings ?
ashyx said:
Have you selected the correct network operator first in network settings ?
Click to expand...
Click to collapse
Yep definately.
The apns are stored in an xml file in the rom, the rom identifies the sim and finds the corresponding apn info. There is a reasonably easy way around this: decrypt your framework-res.apk and change the apns.xml file and then reencrypt the file and push it back to the phone. There is a guide somewhere on xda that covers it in detail.
lampel said:
The apns are stored in an xml file in the rom, the rom identifies the sim and finds the corresponding apn info. There is a reasonably easy way around this: decrypt your framework-res.apk and change the apns.xml file and then reencrypt the file and push it back to the phone. There is a guide somewhere on xda that covers it in detail.
Click to expand...
Click to collapse
Update: I've rooted and installed several Roms (Viper, InsertCoin). The Viper rom allowed me to change the APN settings. This had no effect on the issue.
So I've accertained:
1. Its not the phones hardware as other networks sims work perfectly.
2. Its not the APN settings - I have managed to change them they have no effect.
3. It is not Sense 6.0 as I have tried Google Play Edition Rom.
4. It is not my Tmobile account - I have spoke to them several times on the phone.
Leading me to the conclusion it must be the new nano sim and the way its communicating with phone. I have bought a nano sim adapter to that I can try it in my old phone to see if this is the case.
As a side note - i had a bizarre conversation with HTC support, the guy tried to convince me my "Google Account was corrupted" and this was causing the issue. I said to him this is not a real thing and he is talking out of his backside. It also doesn't explain why I can't connect to spotify. But I humored him and signed in with a fresh google account - no difference. Just for my piece of mind - is there any such thing as a corrupted google account?
UPDATE
After much searching around I found an article indicating that Google play and Google play services may have a bug when your data and time is set to automatic.
I switched the date and time to manual and the play store, Google now, search all started working for the first time.
Does anyone know why date and time would be an issue?
Howdy,
About 3 weeks ago, I bought two refurbished SGH-M919 phones off eBay to replace mine and my wife's broken/old phones. Her phone was worse off, so the first one I set up was to be hers. Rooted, installed TWRP, and flashed Mokee with no issues. Put her SIM in, put her data back on, she's good to go.
I go to set the next one up for myself, do everything the exact same way, and came to realize after I put my SIM in that the phone is not connecting to LTE. Call/SMS/Wifi all work fine. I didn't notice whether or not it was doing this before rooting, recovery, and ROM.
It's giving me a "Sign-in to network" notification. I tap it, it takes me to a T-Mobile ConnectMe screen. It gives me a "Get Started" button, which I tap, and it says "We're sorry, you have switched your SIM card between different devices, so you will need to manage your account through My T-Mobile or the MyAccount app. Once you have replaced the original SIM card, you may resume managing your account through on-device account maintenance." I can only tap close. My wife's phone didn't give me this "error". I made sure the APN settings were identical between the phones, they were.
I called T-Mobile, they gave me a bit of runaround, said everything looked fine from their end, and "rebooted the connection" which didn't improve anything. They also had me verify my APN settings with them. They had me enter some different values, but it didn't change anything. They also advised me against purchasing phones from less than reputable sources. Great, thanks, that was helpful.
I switched the SIM cards between the two phones and this one is still not connecting to LTE, the other phone is. This led me to think maybe it was a hardware issue, and looked into the modem as a possibility. I found that T-Mobile updated the baseband last month on the stock 4.4.4 ROM, so I flashed that baseband and no change. Both phones were on NH7 when I received them.
I happened to notice on my T-Mobile account page that the device status is listed as "locked/unknown." So, I called T-Mobile twice today for an unlock code. The first guy was less than helpful but the second person did enter an unlock request for me, theoretically, I am currently waiting for that email to show up sometime in the next 24 hrs. But, the phone so far has not given me an unlock prompt so I'm not quite sure what I'm going to do with that unlock code once I get it. I'm also not 100% clear on whether the code is for a SIM unlock (which I shouldn't need) or what exactly. It is just the next in a series of ideas which I'm rapidly running out of. A check of the IMEI number revealed it was clean on all US carriers, with the exception of T-Mobile and Sprint which both come up as "unknown." Don't know if that means anything or not.
I'm getting ready to jam this eBay store up, but I'd really rather the phone just start working. I've been dinking with this for weeks and my frustration is mounting, especially since I can't seem to find anyone else who has had/posted about this problem before. I'm not a cell phone hobbyist or anything, and I'm just going off what I can find on Google and places like this. Any ideas/help would be appreciated.
Thanks,
Tony
I am not familiar with the issue, just some extra troubleshooting ideas...
Have you checked under the battery and confirmed the model number is SGH-M919 and the IMEI matches matches what is on the phone?
Have you checked your APN settings?
Have you tried flashing a complete full stock firmware -
http://forum.xda-developers.com/showthread.php?p=64431358
lumin30 said:
I am not familiar with the issue, just some extra troubleshooting ideas...
Have you checked under the battery and confirmed the model number is SGH-M919 and the IMEI matches matches what is on the phone?
Have you checked your APN settings?
Have you tried flashing a complete full stock firmware -
http://forum.xda-developers.com/showthread.php?p=64431358
Click to expand...
Click to collapse
IMEI under the battery matches what comes up with *#06#.
I did check on the APN settings, forgot to mention that. I edited it into the first post, added text in red:
dauntless89 said:
It's giving me a "Sign-in to network" notification. I tap it, it takes me to a T-Mobile ConnectMe screen. It gives me a "Get Started" button, which I tap, and it says "We're sorry, you have switched your SIM card between different devices, so you will need to manage your account through My T-Mobile or the MyAccount app. Once you have replaced the original SIM card, you may resume managing your account through on-device account maintenance." I can only tap close. My wife's phone didn't give me this "error". I made sure the APN settings were identical between the phones, they were.
I called T-Mobile, they gave me a bit of runaround, said everything looked fine from their end, and "rebooted the connection" which didn't improve anything. They also had me verify my APN settings with them. They had me enter some different values, but it didn't change anything. They also advised me against purchasing phones from less than reputable sources. Great, thanks, that was helpful.
Click to expand...
Click to collapse
I didn't flash a full stock firmware. I had issues flashing the non-hlos.bin to the phone, which as I understand it is the more important of the two files for my issue since it does the LTE. However, Wifi works perfect with transfer rates equal to the other phone. So, I don't know.
I'm downloading OK3 now. I read about a guy updating his modem by backing up his custom ROM, flashing a stock rom, and restoring his custom ROM. Will TWRP back up my current NH7 non-hlos.bin? If so, can I manually remove it from the recovery image without borking anything?
For your situation, just flash the full firmware. Don't remove anything from the tar. OK3 is the newest modem. Get your phone working and go from there.
Yeah, I think I'll do that when I get home, unless someone has a better idea. :fingers-crossed:
dauntless89 said:
Yeah, I think I'll do that when I get home, unless someone has a better idea. :fingers-crossed:
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=3276231
Try to flash the latest stock... Before flashing reset your device (take data/photo etc backup).... Hope that should resolve the issue....
Also what is it showing in settings > network? Is it LTE or 2G or 3G???
Sent from my SGH-M919 using Tapatalk
Thanks, that's the one I'm downloading and I'll try flashing it when I get home. It looks like it will replace TWRP and everything, bringing the phone completely back to stock?
In the mobile network settings > mobile network menu, it shows the preferred network as LTE.
Yes. It will be completely stock. If it works, you can then root and put TWRP on and go from there.
Alright, flashed the afore-linked OH3 ROM and the LTE is still broken. The phone shows up as connected to LTE, but nothing works. Play Store times out, both stock internet browsers time out. I still get the same T-Mobile nag that I got before and it still doesn't let me do anything.
Also got the unlock email from T-Mobile:
[FONT="]Thank you for taking the time to contact T-Mobile. We have received your SIM Unlock Request. Unfortunately, we are unable to process your request at this time because we are only able to provide unlock codes for T-Mobile USA handsets. Please refer your unlock request for this equipment directly to the carrier that the handset was purchased from.[/FONT]
Click to expand...
Click to collapse
Is there anything left to troubleshoot, or do I return it as defective?
If data works for your sim card in your wife's phone and not for your sim card in your phone, it would have to be a phone issue. You can double check if data works with your wife's sim card in your phone.
If your APN settings match your wife's phone with her data working, the last thing I can think of to try is go to Settings, under Connections go to More networks > Mobile networks and check Data roaming just in case your phone is roaming for whatever reason.
If your phone was locked on a different carrier, I don't think you would have cell service. If your IMEI was blacklisted or borked, I don't think you would have cell service.
I'd return the phone.
lumin30 said:
If data works for your sim card in your wife's phone and not for your sim card in your phone, it would have to be a phone issue. You can double check if data works with your wife's sim card in your phone.
If your APN settings match your wife's phone with her data working, the last thing I can think of to try is go to Settings, under Connections go to More networks > Mobile networks and check Data roaming just in case your phone is roaming for whatever reason.
If your phone was locked on a different carrier, I don't think you would have cell service. If your IMEI was blacklisted or borked, I don't think you would have cell service.
I'd return the phone.
Click to expand...
Click to collapse
I will check on those two things when I get home, but my thought process was similar to yours. Both my wife's new phone and the LTE Wifi hotspot we use for our internet service have full signal on LTE everywhere in the house, so my best guess at this point is there's a hardware issue with the modem in the phone. I might look into replacing whatever board the modem is on. If it's relatively cheap, I'd rather just pay for the part instead of waiting 2-3 weeks for turnaround on the return/exchange, but I think that's probably what we're gonna end up doing.
Thanks for the help, fellas. I appreciate it.