JUST MY LUCK, please help - Samsung Epic 4G Touch

Wow, what a week for me. Long story short, my phone's ability to hold a charge started going down the drain, and then yesterday I got a "Voltage too high" message that caught me off guard, I unplugged my phone and forgot about it and went on about my business. This morning after unplugging my phone for its nightly charge while I slept, it started going wonky, thinking that it was plugged in and charging intermittently when it wasnt, and the charging LED kept coming on and off. Occasionally it would say "voltage too high" again even when it wasn't charging. So i did some searching and turns out the charging port has most likely gone bad. I purposefully did NOT get TEP for this phone just because I have been with sprint for over 7 years and have had TEP for every phone I have owned and have literally NEVER needed a repair, not once (i rarely even so much as drop my phone) and I found it scrupulous that I've paid $600+ dollars over these years for a service i don't need nor have I ever used. So surely, the one phone I DON'T insure is the first phone to need repair/replacement. Can someone tell me anything about sprint's policy/pricing for replacing/repairing non-insured phones?
Also, side-note. I have been doing some searching and I can't find a consensus on what the latest official build for the E4GT is, I wanna reflash my phone to stock before I send it in and I don't know what to put on it first.

bcparker said:
Wow, what a week for me. Long story short, my phone's ability to hold a charge started going down the drain, and then yesterday I got a "Voltage too high" message that caught me off guard, I unplugged my phone and forgot about it and went on about my business. This morning after unplugging my phone for its nightly charge while I slept, it started going wonky, thinking that it was plugged in and charging intermittently when it wasnt, and the charging LED kept coming on and off. Occasionally it would say "voltage too high" again even when it wasn't charging. So i did some searching and turns out the charging port has most likely gone bad. I purposefully did NOT get TEP for this phone just because I have been with sprint for over 7 years and have had TEP for every phone I have owned and have literally NEVER needed a repair, not once (i rarely even so much as drop my phone) and I found it scrupulous that I've paid $600+ dollars over these years for a service i don't need nor have I ever used. So surely, the one phone I DON'T insure is the first phone to need repair/replacement. Can someone tell me anything about sprint's policy/pricing for replacing/repairing non-insured phones?
Also, side-note. I have been doing some searching and I can't find a consensus on what the latest official build for the E4GT is, I wanna reflash my phone to stock before I send it in and I don't know what to put on it first.
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Click to collapse
You should be able to add insurance to the phone, "If you're already a customer, just call 1-800-584-3666 to add it to your account." I would wait a couple of days and file a claim on the phone. The latest official release is FH13. You can get the Odin tar from here http://sxtp-forum.com/showthread.php?1-odin-tar-sph-d710.fh13.

Related

[Q] Is my phone bricked?

First off Happy New Years to everyone. Last night after returning home from our church's NYE service I decided to reflash my phone. The last thing I remember was using Viper's superwipe to wipe my phone (which i normally use and by NO means am I saying his software caused this). I woke up this morning and saw that the phone was off the charger and dead. I didnt think it was a problem so I put the phone on my charger and stared getting ready for church. I am now noticing that the orange charge light is blinking orange (it has for the past hour) and when I attempt to turn the phone on, nothing happens (usually after an hour and the phone being turned off my phone is charged or at least will turn on). I believe I remember seeing somewhere before about not flashing your phone with a low battery as you could brick your phone that way....did I do that when the phone died as I thinking I dont have a ROM on my phone since I flashed and thats the reason it wont turn on...is there a way I can get my phone on again or do I have to take this to Sprint (which im little worried about since it is rooted). Any advice is greatly appreciated.
Thanks and again Happy New Years
Mods please close this as I was able to resolve the issue. Thanks
elosogrande7076 said:
Mods please close this as I was able to resolve the issue. Thanks
Click to expand...
Click to collapse
So what did you do?
From the sound of his issue, he probably let the phone charge. At times the battery can get quite low on an Evo and can take some time to charge especially if you use an aftermarket power cord. (One lit supplied By HTC.)
Digitally transcribed from my Boosted OG EVO 4G Primed w/ Anthrax!
Follow me on Twitter @Bill_Dollar

Issue with Vodafone UK stating my nexus has 'water ingress'!

Hi all
My other half has just rung Vodafone to see what's going on with my non-working nexus. They said its on its way back but can not be repaired due to water ingress! I don't believe this for 1 minute, its never seen water or steam!
I have had loads of problems with this phone, soon after I got it the charging port went crazy and it thought it was on charge all the time. They 'repaired' it then when I got it back, it would not switch on. We managed to complain enough to get a replacement phone. Since then The phone sometimes didn't switch on and I had too do the USB + no battery trick to make it come to life again, and the charging port recently started playing up again, saying it was charging when it was not.
On the morning I took the phone in for repair, the battery went flat over night, but would not charge or switch on in the morning even trying the USB trick.
I still have about 12 months left on my contract so I guess they expect to give me back my faulty phone and for me to carry on paying £45 quid a month for nothing, I'm not prepared to do that at all. As an electronic engineer that has worked in customer returns departments before I don't trust Vodafone at all.
Has anyone got any advice for me before I go into the store to try and sort this mess out?
thanks

Issue with Vodafone UK stating my nexus has 'water ingress'!

Hi all
My other half has just rung Vodafone to see what's going on with my non-working nexus. They said its on its way back but can not be repaired due to water ingress! I don't believe this for 1 minute, its never seen water or steam!
I have had loads of problems with this phone, soon after I got it the charging port went crazy and it thought it was on charge all the time. They 'repaired' it then when I got it back, it would not switch on. We managed to complain enough to get a replacement phone. Since then The phone sometimes didn't switch on and I had too do the USB + no battery trick to make it come to life again, and the charging port recently started playing up again, saying it was charging when it was not.
On the morning I took the phone in for repair, the battery went flat over night, but would not charge or switch on in the morning even trying the USB trick.
I still have about 12 months left on my contract so I guess they expect to give me back my faulty phone and for me to carry on paying £45 quid a month for nothing, I'm not prepared to do that at all. As an electronic engineer that has worked in customer returns departments before I don't trust Vodafone at all.
Has anyone got any advice for me before I go into the store to try and sort this mess out?
thanks

Not charging

Last night my phone died after 2 days off cable due to me having to use my cord for another device. I plugged it in today to find that it wasn't charging at all. I decided to give it a few minutes before trying, thinking it may not be turning on because it still needs some juice. I waited 30 minutes and it wouldn't turn on still, just gave me the little animation of a battery draining to indicate that it needs to be charged. After this, I figured that it's possible the cable is just dead, so I opted to borrow a cable from my brother. The cable charges his phone just fine, but it doesn't work with charging my phone. I took a shower while waiting for it to perhaps get the juice it needed, and still no dice. I tried several different outlets thinking perhaps the outlet was dead, and still nothing.
I've had the phone for a little over a month, so I'm not sure how long I have to turn it in or not; I'd hope it'd be 3 months for factory issues, but judging from how people mention 14 days, I'd assume that they're eager to push responsibility of broken devices onto the customer as fast as they can. Do you guys have any idea of what could be wrong? Perhaps if it's possible for me to get a replacement at this point?
I've been running the Lifeless v.11 Rom for a while with no issues, I haven't flashed anything in possibly a week or two, so I honestly doubt this is a software issue. It's never been exposed to water, but then again I really don't trust phones to detect if they've been damaged or not since it seems even a humid day is enough for those small water damage detection stickers to run pink.
WASSHOI said:
Last night my phone died after 2 days off cable due to me having to use my cord for another device. I plugged it in today to find that it wasn't charging at all. I decided to give it a few minutes before trying, thinking it may not be turning on because it still needs some juice. I waited 30 minutes and it wouldn't turn on still, just gave me the little animation of a battery draining to indicate that it needs to be charged. After this, I figured that it's possible the cable is just dead, so I opted to borrow a cable from my brother. The cable charges his phone just fine, but it doesn't work with charging my phone. I took a shower while waiting for it to perhaps get the juice it needed, and still no dice. I tried several different outlets thinking perhaps the outlet was dead, and still nothing.
I've had the phone for a little over a month, so I'm not sure how long I have to turn it in or not; I'd hope it'd be 3 months for factory issues, but judging from how people mention 14 days, I'd assume that they're eager to push responsibility of broken devices onto the customer as fast as they can. Do you guys have any idea of what could be wrong? Perhaps if it's possible for me to get a replacement at this point?
I've been running the Lifeless v.11 Rom for a while with no issues, I haven't flashed anything in possibly a week or two, so I honestly doubt this is a software issue. It's never been exposed to water, but then again I really don't trust phones to detect if they've been damaged or not since it seems even a humid day is enough for those small water damage detection stickers to run pink.
Click to expand...
Click to collapse
wish i could help you man:/ only thing i can think of is taking of the back plating and make sure the connector is fine.it would suck if we have another evo 4g on our hands, especially without a removable battery
WASSHOI said:
Last night my phone died after 2 days off cable due to me having to use my cord for another device. I plugged it in today to find that it wasn't charging at all. I decided to give it a few minutes before trying, thinking it may not be turning on because it still needs some juice. I waited 30 minutes and it wouldn't turn on still, just gave me the little animation of a battery draining to indicate that it needs to be charged. After this, I figured that it's possible the cable is just dead, so I opted to borrow a cable from my brother. The cable charges his phone just fine, but it doesn't work with charging my phone. I took a shower while waiting for it to perhaps get the juice it needed, and still no dice. I tried several different outlets thinking perhaps the outlet was dead, and still nothing.
I've had the phone for a little over a month, so I'm not sure how long I have to turn it in or not; I'd hope it'd be 3 months for factory issues, but judging from how people mention 14 days, I'd assume that they're eager to push responsibility of broken devices onto the customer as fast as they can. Do you guys have any idea of what could be wrong? Perhaps if it's possible for me to get a replacement at this point?
I've been running the Lifeless v.11 Rom for a while with no issues, I haven't flashed anything in possibly a week or two, so I honestly doubt this is a software issue. It's never been exposed to water, but then again I really don't trust phones to detect if they've been damaged or not since it seems even a humid day is enough for those small water damage detection stickers to run pink.
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Click to collapse
Pull your battery, try again
Sent from my LG-LS970 using xda app-developers app
Yea, going to update this. Sprint was giving me issues and trying to cough up money from me, so I pulled the battery and cleaned the port with a q-tip and it charged fine again. I was in for a scare there, but it's back to life.
Same problem...didn't have to pull battery
WASSHOI said:
Yea, going to update this. Sprint was giving me issues and trying to cough up money from me, so I pulled the battery and cleaned the port with a q-tip and it charged fine again. I was in for a scare there, but it's back to life.
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Click to collapse
Just wanted to chime in with my experience.
I had same issue. Battery completely drained with a visit to the relatives (low cell signal).
Got home and plugged it in for 5min, the "battery charging" animation came on when short pressing the power button.
Had to move the phone to a different charger for the night and noticed that I couldn't get it to even show the charging animation while on the charger. Indeed after 8 hours on the charger the next morning it still wouldn't turn on. I thought I would have to take it back to Best Buy. On a whim, I thought I would drain all of the capacitance from the system by pressing and holding the power button to see if that would allow it to restart the charge cycle. So I held the power button for about 30-45sec off the charger, then waited about 30min and plugged it in at work.
It worked. Not sure why, but I didn't have to return it to Best Buy, so I'm happy.

Extreme battery drain

So my phone was at full charge. Took it off the charger and ate dinner. I was not using my phone and noticed it was extremely hot. Battery was down to 40 percent in less than an hour. I reboot phone thinking it was a wake lock issue. Phone battery dies and drains to 0 percent. I had to plug it into a charger in order to turn it on. From here I notice that the phone gets extremely hot and charges extremely slow. It's been charging for an hour and only 5 percent has been charged. I think maybe it was my ROM or a persisting wake lock. I wipe my phone and clean flash cyanogen. Phone still getting hot and charging extremely slow. Could I possibly have a malfunctioning battery or something?
Sent from my Nexus 7 using Tapatalk
Woke up in the middle of the night after about 4 hours of charging. Battery was at about 40% or so but the phone was the hottest it's ever been. I decided to turn it off and unplug it from the charger. Woke up this morning and it's officially dead dead. The orange/red LED won't turn on when plugged into the charger and I can't turn it on or try to boot into recovery.
I'm going to take it to Costco and see if I can get a replacement since I'm in my 90 day period. This certainly has to be a manufacturer's defect since I did not have water damage, drop my phone, overclock, or anything risky.
Sent from my Nexus 7 using Tapatalk
There have been a few people who have had the same issue. I haven't read of a fix or even what causes it.
Sent from the One and Only
Check and see what is using the battery. A day ago Google play store was the cause of battery drain for a lot of people.
It's not just a One its a tiKtaK One
Well my phone can't even turn on right now - it is literally a dead phone. I'll check one more time before trying to exchange it at Costco. I don't think it's Google play because I did a full wipe and fresh install of Cyanogen. I did not even setup my WiFi and put my phone on Airplane mode while charging. It was still running hot and charging extremely slow.
Cares said:
Well my phone can't even turn on right now - it is literally a dead phone. I'll check one more time before trying to exchange it at Costco. I don't think it's Google play because I did a full wipe and fresh install of Cyanogen. I did not even setup my WiFi and put my phone on Airplane mode while charging. It was still running hot and charging extremely slow.
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Click to collapse
I had this all happen to me a few weeks ago. Was inexplicable. Not sure how it happened while the phone was OFF. Brought into Verizon, they sent me a new one, without much hassle.
dbornack said:
I had this all happen to me a few weeks ago. Was inexplicable. Not sure how it happened while the phone was OFF. Brought into Verizon, they sent me a new one, without much hassle.
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Just got back from Costco. Got a brand new phone without questions asked. Great service.
This is happening to me again right now..
I'm in luck though, as I'm on a charger and around 50%.. I went from about 100% to 11% in 20 minutes this morning. I've been running SlimKat for about a week now, and have had no issues.
I have no idea why this just pops up at a seemingly random time.
Now, I've wiped the entire phone, installed BoneStock, and it's still persisting.
What can I try to get this fixed?
I've held PWR and Vol+/- to reset the phone.. but this is still occuring.
Anything? Anyone?
dbornack said:
I had this all happen to me a few weeks ago. Was inexplicable. Not sure how it happened while the phone was OFF. Brought into Verizon, they sent me a new one, without much hassle.
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Click to collapse
I'm having a similar issue. I'm worried that I won't have enough battery to return the phone to stock and relock the bootloader, which is what I meant in the other thread when I said unable to return to stock.
sdot_sd said:
I'm having a similar issue. I'm worried that I won't have enough battery to return the phone to stock and relock the bootloader, which is what I meant in the other thread when I said unable to return to stock.
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Click to collapse
Have you tried turning it off and plugging it into a wall outlet for a while?
What recovery are you using?
If I was you, I would probably plug it in with it off, hope that I get enough juice into it over a period of time, that I could flash the full odex stock rom.
The Faux Hboot in my Red Text Hex Edited hboot thread, so that it appears as though it's s-on and locked.
Flash stock recovery and warranty it to HTC. They should just take it apart and put a new battery in and send you the same device back.
Those are pretty much the steps I would take if I was in your shoes.
Hope that maybe that helps a little and that you can get enough of a charge to do so.
santod040 said:
Have you tried turning it off and plugging it into a wall outlet for a while?
What recovery are you using?
If I was you, I would probably plug it in with it off, hope that I get enough juice into it over a period of time, that I could flash the full odex stock rom.
The Faux Hboot in my Red Text Hex Edited hboot thread, so that it appears as though it's s-on and locked.
Flash stock recovery and warranty it to HTC. They should just take it apart and put a new battery in and send you the same device back.
Those are pretty much the steps I would take if I was in your shoes.
Hope that maybe that helps a little and that you can get enough of a charge to do so.
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Click to collapse
OK got it powered off and charging now. I've heard a lot of horror stories about HTCs customer service, any reason you would deal with them directly instead of VZW?
sdot_sd said:
OK got it powered off and charging now. I've heard a lot of horror stories about HTCs customer service, any reason you would deal with them directly instead of VZW?
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Click to collapse
I've heard good things about HTC's Customer service, compared to Verizon's especially.
Not to mention, Verizon will wanna know if you have Insurance, will maybe make you pay a deductible.
Even if they don't, you will likely get a refurbished CLN replacement, which may or may not exhibit it's own issues of some kind.
I would rather have my own device fixed and sent back to me, then receive someone else's fixed device that may have had a bigger issue or stress to parts not yet known.
Just how I feel about it, and I do not much care for Verizon, other then for actual phone service.
You are more then welcome to try your hand with Verizon if you would prefer.
I also have a Blue One, so Verizon wouldn't do much for me...
sdot_sd said:
OK got it powered off and charging now. I've heard a lot of horror stories about HTCs customer service, any reason you would deal with them directly instead of VZW?
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Click to collapse
My wife got a DNA with a bad cable and I called htc. They didn't fuss or ask any questions. They took my info and sent a new one. It was much easier than dealing with vzw.
Sent from my HTC6500LVW using Tapatalk

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