Hi all
My other half has just rung Vodafone to see what's going on with my non-working nexus. They said its on its way back but can not be repaired due to water ingress! I don't believe this for 1 minute, its never seen water or steam!
I have had loads of problems with this phone, soon after I got it the charging port went crazy and it thought it was on charge all the time. They 'repaired' it then when I got it back, it would not switch on. We managed to complain enough to get a replacement phone. Since then The phone sometimes didn't switch on and I had too do the USB + no battery trick to make it come to life again, and the charging port recently started playing up again, saying it was charging when it was not.
On the morning I took the phone in for repair, the battery went flat over night, but would not charge or switch on in the morning even trying the USB trick.
I still have about 12 months left on my contract so I guess they expect to give me back my faulty phone and for me to carry on paying £45 quid a month for nothing, I'm not prepared to do that at all. As an electronic engineer that has worked in customer returns departments before I don't trust Vodafone at all.
Has anyone got any advice for me before I go into the store to try and sort this mess out?
thanks
Related
My Evo won't power on at all... no lights on when plugged in, and my PC doesn't see it either. I've tried different USB cables, and I've tried charging from a regular outlet... still nothing. I pulled the battery for about 10 minutes, and still nothing.
It was working perfectly yesterday.. even consistently getting 30+ hours on a charge. I had about 10% battery left when I went to bed.. I plugged in my USB cable before going to bed, and I remember for sure seeing the charge light come on when I plugged it in. When I woke up (late because my phone is my alarm), it was dead.
I have a friend with an Evo, and I'd like to try his battery before taking it in..gonna do that in an hour or so. I just want to do all the troubleshooting I can before taking it in to let some idiot look at it. The phone shouldn't work with the power cord plugged in, but no battery.. right? So would a completely bad battery show the same symptoms I have?
And if it is a bad phone, does anyone have any experience with Radio Shack's warranty? I bought their 1 year warranty when I bought my Evo on launch day. Should I expect to walk out with a new Evo, or should I expect a loaner phone and a wait while they ship off my Evo? Is Radio Shack going to ask or care that it's rooted? Since it doesn't power on, they can't tell in the store.. but if they ask me, I'm not sure if I can lie with a straight face.
xviiivx said:
My Evo won't power on at all... no lights on when plugged in, and my PC doesn't see it either. I've tried different USB cables, and I've tried charging from a regular outlet... still nothing. I pulled the battery for about 10 minutes, and still nothing.
It was working perfectly yesterday.. even consistently getting 30+ hours on a charge. I had about 10% battery left when I went to bed.. I plugged in my USB cable before going to bed, and I remember for sure seeing the charge light come on when I plugged it in. When I woke up (late because my phone is my alarm), it was dead.
I have a friend with an Evo, and I'd like to try his battery before taking it in..gonna do that in an hour or so. I just want to do all the troubleshooting I can before taking it in to let some idiot look at it. The phone shouldn't work with the power cord plugged in, but no battery.. right? So would a completely bad battery show the same symptoms I have?
And if it is a bad phone, does anyone have any experience with Radio Shack's warranty? I bought their 1 year warranty when I bought my Evo on launch day. Should I expect to walk out with a new Evo, or should I expect a loaner phone and a wait while they ship off my Evo? Is Radio Shack going to ask or care that it's rooted? Since it doesn't power on, they can't tell in the store.. but if they ask me, I'm not sure if I can lie with a straight face.
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The phone does not work just hooked up to a charger without a battery so it's completely possible that your issue is the battery and it definitely sounds like it.
I don't have any history with Radioshack's warranty but I would suggest trying your friends battery first, if that resolves the issue then when you take it in they will just replace the battery which shouldn't require them to even boot the phone.
I tried my friend's battery and it worked. Went to Radio Shack and told them what was up, and after a 30 minute phone call, they were able to give me a replacement battery. Problem is, it's not an HTC battery and it's only 1100mAh. I mentioned the difference, and was told that's all they could do for me today and if I'm not happy with the battery I can come back and they'll take care of me. Had the guy not been so nice I probably would have thrown a fit, but either way, I have a working phone now so I'm happy. And unless I misunderstood, I think my 12 month plan got reset for the battery, so if the replacement dies within a year I can get another one.
xviiivx said:
I tried my friend's battery and it worked. Went to Radio Shack and told them what was up, and after a 30 minute phone call, they were able to give me a replacement battery. Problem is, it's not an HTC battery and it's only 1100mAh. I mentioned the difference, and was told that's all they could do for me today and if I'm not happy with the battery I can come back and they'll take care of me. Had the guy not been so nice I probably would have thrown a fit, but either way, I have a working phone now so I'm happy. And unless I misunderstood, I think my 12 month plan got reset for the battery, so if the replacement dies within a year I can get another one.
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Glad to hear it went well.
I would push getting a stock battery for two reasons:
1) That's 25% smaller and thus your battery life is going to be significantly less.
2) Batteries are not all created equal and it's likely that what they gave you could be a cheapie.
I've been running one of the chinese cheapies for five months. It's a 3500 and it last all day with heavy use. I think I paid 17 dollars for it. The extended seidio I bought for my treo fried in a month.
Sent from my PC36100 using XDA App
The battery they gave me is a Digital Energy brand. It came up for the first time at 54%. 4 hours of moderate use later, it's down to 39%. I'm going to run with it for a week and if I can make it 24 hours on a charge, I don't think I'm going to worry about it. If it can't get through a full day, I'll call and see what Radio Shack can do for me. If they give me any trouble, I'll probably just shell out the money for a good battery and keep this one as a spare.
I'll post an update once I've used this battery long enough to give it a fair review..
xviiivx said:
The battery they gave me is a Digital Energy brand. It came up for the first time at 54%. 4 hours of moderate use later, it's down to 39%. I'm going to run with it for a week and if I can make it 24 hours on a charge, I don't think I'm going to worry about it. If it can't get through a full day, I'll call and see what Radio Shack can do for me. If they give me any trouble, I'll probably just shell out the money for a good battery and keep this one as a spare.
I'll post an update once I've used this battery long enough to give it a fair review..
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Just keep in mind that the battery they gave you is 27% smaller and therefore will very likely not last as long as the stock battery.
My phone did this exact same thing this morning. I even had it plugged in last night and was charging fine. When I awoke my phone was off and would not turn on. After about an hout of trying to get it to charge with no luck. I then borrowed the wifes phone to call sprint. I left the phone plugged in and what do you know as soon as the lady answers the flashing orange light comes on and after a minuit of that a steady orange light. Haven't had any problems before or after this event. But the lady at sprint told me it was the charging port and i would need to take my phone in for a replacement.
I had the same problem: http://forum.xda-developers.com/showthread.php?p=16398845
Powered off the phone and went to bed. No sign of problems, battery life has been great, 50% charge on the phone. Woke up and it wouldn't budge. Took me a minute to figure out that it was the battery. Once I did, went to the Sprint store and they tested it, confirming it was dead. They replaced it quickly, no questions, no charge.
Wow, what a week for me. Long story short, my phone's ability to hold a charge started going down the drain, and then yesterday I got a "Voltage too high" message that caught me off guard, I unplugged my phone and forgot about it and went on about my business. This morning after unplugging my phone for its nightly charge while I slept, it started going wonky, thinking that it was plugged in and charging intermittently when it wasnt, and the charging LED kept coming on and off. Occasionally it would say "voltage too high" again even when it wasn't charging. So i did some searching and turns out the charging port has most likely gone bad. I purposefully did NOT get TEP for this phone just because I have been with sprint for over 7 years and have had TEP for every phone I have owned and have literally NEVER needed a repair, not once (i rarely even so much as drop my phone) and I found it scrupulous that I've paid $600+ dollars over these years for a service i don't need nor have I ever used. So surely, the one phone I DON'T insure is the first phone to need repair/replacement. Can someone tell me anything about sprint's policy/pricing for replacing/repairing non-insured phones?
Also, side-note. I have been doing some searching and I can't find a consensus on what the latest official build for the E4GT is, I wanna reflash my phone to stock before I send it in and I don't know what to put on it first.
bcparker said:
Wow, what a week for me. Long story short, my phone's ability to hold a charge started going down the drain, and then yesterday I got a "Voltage too high" message that caught me off guard, I unplugged my phone and forgot about it and went on about my business. This morning after unplugging my phone for its nightly charge while I slept, it started going wonky, thinking that it was plugged in and charging intermittently when it wasnt, and the charging LED kept coming on and off. Occasionally it would say "voltage too high" again even when it wasn't charging. So i did some searching and turns out the charging port has most likely gone bad. I purposefully did NOT get TEP for this phone just because I have been with sprint for over 7 years and have had TEP for every phone I have owned and have literally NEVER needed a repair, not once (i rarely even so much as drop my phone) and I found it scrupulous that I've paid $600+ dollars over these years for a service i don't need nor have I ever used. So surely, the one phone I DON'T insure is the first phone to need repair/replacement. Can someone tell me anything about sprint's policy/pricing for replacing/repairing non-insured phones?
Also, side-note. I have been doing some searching and I can't find a consensus on what the latest official build for the E4GT is, I wanna reflash my phone to stock before I send it in and I don't know what to put on it first.
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You should be able to add insurance to the phone, "If you're already a customer, just call 1-800-584-3666 to add it to your account." I would wait a couple of days and file a claim on the phone. The latest official release is FH13. You can get the Odin tar from here http://sxtp-forum.com/showthread.php?1-odin-tar-sph-d710.fh13.
Hi all
My other half has just rung Vodafone to see what's going on with my non-working nexus. They said its on its way back but can not be repaired due to water ingress! I don't believe this for 1 minute, its never seen water or steam!
I have had loads of problems with this phone, soon after I got it the charging port went crazy and it thought it was on charge all the time. They 'repaired' it then when I got it back, it would not switch on. We managed to complain enough to get a replacement phone. Since then The phone sometimes didn't switch on and I had too do the USB + no battery trick to make it come to life again, and the charging port recently started playing up again, saying it was charging when it was not.
On the morning I took the phone in for repair, the battery went flat over night, but would not charge or switch on in the morning even trying the USB trick.
I still have about 12 months left on my contract so I guess they expect to give me back my faulty phone and for me to carry on paying £45 quid a month for nothing, I'm not prepared to do that at all. As an electronic engineer that has worked in customer returns departments before I don't trust Vodafone at all.
Has anyone got any advice for me before I go into the store to try and sort this mess out?
thanks
Last night my phone died after 2 days off cable due to me having to use my cord for another device. I plugged it in today to find that it wasn't charging at all. I decided to give it a few minutes before trying, thinking it may not be turning on because it still needs some juice. I waited 30 minutes and it wouldn't turn on still, just gave me the little animation of a battery draining to indicate that it needs to be charged. After this, I figured that it's possible the cable is just dead, so I opted to borrow a cable from my brother. The cable charges his phone just fine, but it doesn't work with charging my phone. I took a shower while waiting for it to perhaps get the juice it needed, and still no dice. I tried several different outlets thinking perhaps the outlet was dead, and still nothing.
I've had the phone for a little over a month, so I'm not sure how long I have to turn it in or not; I'd hope it'd be 3 months for factory issues, but judging from how people mention 14 days, I'd assume that they're eager to push responsibility of broken devices onto the customer as fast as they can. Do you guys have any idea of what could be wrong? Perhaps if it's possible for me to get a replacement at this point?
I've been running the Lifeless v.11 Rom for a while with no issues, I haven't flashed anything in possibly a week or two, so I honestly doubt this is a software issue. It's never been exposed to water, but then again I really don't trust phones to detect if they've been damaged or not since it seems even a humid day is enough for those small water damage detection stickers to run pink.
WASSHOI said:
Last night my phone died after 2 days off cable due to me having to use my cord for another device. I plugged it in today to find that it wasn't charging at all. I decided to give it a few minutes before trying, thinking it may not be turning on because it still needs some juice. I waited 30 minutes and it wouldn't turn on still, just gave me the little animation of a battery draining to indicate that it needs to be charged. After this, I figured that it's possible the cable is just dead, so I opted to borrow a cable from my brother. The cable charges his phone just fine, but it doesn't work with charging my phone. I took a shower while waiting for it to perhaps get the juice it needed, and still no dice. I tried several different outlets thinking perhaps the outlet was dead, and still nothing.
I've had the phone for a little over a month, so I'm not sure how long I have to turn it in or not; I'd hope it'd be 3 months for factory issues, but judging from how people mention 14 days, I'd assume that they're eager to push responsibility of broken devices onto the customer as fast as they can. Do you guys have any idea of what could be wrong? Perhaps if it's possible for me to get a replacement at this point?
I've been running the Lifeless v.11 Rom for a while with no issues, I haven't flashed anything in possibly a week or two, so I honestly doubt this is a software issue. It's never been exposed to water, but then again I really don't trust phones to detect if they've been damaged or not since it seems even a humid day is enough for those small water damage detection stickers to run pink.
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wish i could help you man:/ only thing i can think of is taking of the back plating and make sure the connector is fine.it would suck if we have another evo 4g on our hands, especially without a removable battery
WASSHOI said:
Last night my phone died after 2 days off cable due to me having to use my cord for another device. I plugged it in today to find that it wasn't charging at all. I decided to give it a few minutes before trying, thinking it may not be turning on because it still needs some juice. I waited 30 minutes and it wouldn't turn on still, just gave me the little animation of a battery draining to indicate that it needs to be charged. After this, I figured that it's possible the cable is just dead, so I opted to borrow a cable from my brother. The cable charges his phone just fine, but it doesn't work with charging my phone. I took a shower while waiting for it to perhaps get the juice it needed, and still no dice. I tried several different outlets thinking perhaps the outlet was dead, and still nothing.
I've had the phone for a little over a month, so I'm not sure how long I have to turn it in or not; I'd hope it'd be 3 months for factory issues, but judging from how people mention 14 days, I'd assume that they're eager to push responsibility of broken devices onto the customer as fast as they can. Do you guys have any idea of what could be wrong? Perhaps if it's possible for me to get a replacement at this point?
I've been running the Lifeless v.11 Rom for a while with no issues, I haven't flashed anything in possibly a week or two, so I honestly doubt this is a software issue. It's never been exposed to water, but then again I really don't trust phones to detect if they've been damaged or not since it seems even a humid day is enough for those small water damage detection stickers to run pink.
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Click to collapse
Pull your battery, try again
Sent from my LG-LS970 using xda app-developers app
Yea, going to update this. Sprint was giving me issues and trying to cough up money from me, so I pulled the battery and cleaned the port with a q-tip and it charged fine again. I was in for a scare there, but it's back to life.
Same problem...didn't have to pull battery
WASSHOI said:
Yea, going to update this. Sprint was giving me issues and trying to cough up money from me, so I pulled the battery and cleaned the port with a q-tip and it charged fine again. I was in for a scare there, but it's back to life.
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Just wanted to chime in with my experience.
I had same issue. Battery completely drained with a visit to the relatives (low cell signal).
Got home and plugged it in for 5min, the "battery charging" animation came on when short pressing the power button.
Had to move the phone to a different charger for the night and noticed that I couldn't get it to even show the charging animation while on the charger. Indeed after 8 hours on the charger the next morning it still wouldn't turn on. I thought I would have to take it back to Best Buy. On a whim, I thought I would drain all of the capacitance from the system by pressing and holding the power button to see if that would allow it to restart the charge cycle. So I held the power button for about 30-45sec off the charger, then waited about 30min and plugged it in at work.
It worked. Not sure why, but I didn't have to return it to Best Buy, so I'm happy.
As the title says, my device has started doing this for about a week. I can even have a fully charged battery, but if I disconnect the charger, within 5 minutes, my device screen will make some weird glitchy thing and turn off. I've tried multiple ROMs with no dice, so it's a hardware problem. I'm hoping it's just a battery issue, as I can't really afford another device at the moment. Thank you for your time.
have you tried a different charger?,
battery issue an not hardware
I had the same problem. I bought the phone from craigslist an got an awesome deal on it. got it home started playing with it an it kept doin random reboots. after awhile it just wouldnt boot back up unless i took out the battery an reinserted it. However on the charger it worked fine. luckly i had insurance, i went to the sprint store they ran "tests" an determined the phone was bad. Cool im getting a new phone. 3 days later i go to pick up the replacement. They put my old battery in the new phone an low an behold same issue, i went on amazon bought a battery for $10, a samsung oem battery btw,, an the phone is perfect, Hope my insight helps with ur issue