I recall a lengthy thread warning users not to obtain a replacement Gnex through VZ due to software issues. Well my hardware issues are about to make me lose it, so is it safe to exchange my phone yet?
:fingers-crossed:
My girlfriend and I got ours a little over three weeks ago and haven't had any issues. We both got IMM76Q, so I would guess that is what's going to be on any replacement device. I hear ya' on the hardware issues. I loved my Evo, but the failing HW was more than I wanted to put up with anymore.
Sent from my Galaxy Nexus using xda premium
Pierceye said:
My girlfriend and I got ours a little over three weeks ago and haven't had any issues. We both got IMM76Q, so I would guess that is what's going to be on any replacement device. I hear ya' on the hardware issues. I loved my Evo, but the failing HW was more than I wanted to put up with anymore.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Did you root yours and apply customs roms?
Yes, I just got mine yesterday, And I rooted it it came with IMM76Q. But I put the Verizon Jelly Bean Update/ROM and no issues yet I like it the link for more information is here: http://forum.xda-developers.com/showthread.php?t=1858998 It was leaked yesterday and one random user got it as an update on one of his replacement devices.
UTXPHANT0M said:
Yes, I just got mine yesterday, And I rooted it it came with IMM76Q. But I put the Verizon Jelly Bean Update/ROM and no issues yet I like it the link for more information is here: http://forum.xda-developers.com/showthread.php?t=1858998 It was leaked yesterday and one random user got it as an update on one of his replacement devices.
Click to expand...
Click to collapse
Nice. I think I'll go ahead and get the process underway. This will be my 3rd or 4th Gnex.
maw230 said:
Did you root yours and apply customs roms?
Click to expand...
Click to collapse
Haven't rooted yet. Been waiting for a VZW stock JB ROM, and doing alot of reading here on XDA. I guess yesterday was a good day with the JRO03O leak! Just watching the threads to make sure there aren't any major problems.
Sent from my Galaxy Nexus using xda premium
Lol man this is my 3rd Nexus... I just hope this is the time I have to do this
Sent from my Nexus 7 using xda app-developers app
I'm on #6 from Verizon, I'm sick of this. I love the Nexus itself but the signal/radio issues are terrible. I think I'm gonna attempt to get a SIII as a replacement. It's technically a better phone, but I'll be sad to leave the Nexus
My replacement is perfect.
Sent from my Galaxy Nexus using xda app-developers app
My first replacement through asurion was a dud. I had a Chinese manufactured model and it kept losing signal. Second replacement went perfectly well and the unit had no signs of defect (korean model). Rooted it right away, installed cm10 and the new radios. With stock battery, I'm getting 16-18 hours of battery life, 1hr talk time, 1-2 hrs of screen time.
Sent from my Nexus 7 using xda premium
theredspecial said:
I'm on #6 from Verizon, I'm sick of this. I love the Nexus itself but the signal/radio issues are terrible. I think I'm gonna attempt to get a SIII as a replacement. It's technically a better phone, but I'll be sad to leave the Nexus
Click to expand...
Click to collapse
The only thing they would offer me was a RAZR. Which even that surprised me, because before they wouldn't even do that. So I said **** it and got a RAZR for me and my girlfriend. I'm just too sick of getting these piece of **** Nexi. I will miss the **** out of it, but I'm ready for a phone that works.
maw230 said:
The only thing they would offer me was a RAZR. Which even that surprised me, because before they wouldn't even do that. So I said **** it and got a RAZR for me and my girlfriend. I'm just too sick of getting these piece of **** Nexi. I will miss the **** out of it, but I'm ready for a phone that works.
Click to expand...
Click to collapse
Same case with mine. Went thru 2 replacements. I asked for S3, but they would only offer me RAXR or Rezound or 'many other excellent' phones.
Anyone has luck getting an S3 as a replacement?
hkk said:
Same case with mine. Went thru 2 replacements. I asked for S3, but they would only offer me RAXR or Rezound or 'many other excellent' phones.
Anyone has luck getting an S3 as a replacement?
Click to expand...
Click to collapse
There is a huge thread over in the RAZR forum of people who got S3's when replacing RAZR's, but not sure about Gnex.
maw230 said:
There is a huge thread over in the RAZR forum of people who got S3's when replacing RAZR's, but not sure about Gnex.
Click to expand...
Click to collapse
Thanks. I guess you are referring to this one...
http://forum.xda-developers.com/showthread.php?t=1828482
hkk said:
Thanks. I guess you are referring to this one...
http://forum.xda-developers.com/showthread.php?t=1828482
Click to expand...
Click to collapse
That's the one. They used the "flash is broken now" excuse to get an S3.
Edit: If the RAZR turns out to be a p.o.s. as well I may have to do the same.
I have been offered a RAZR every time I've called, I told them a removable battery is a must. The Rezound is the only other option and that is a downgrade in my opinion. I spoke to a great rep last time who really knew his ****, he told me the SIII has the same screen problems and headset issues as the Nexus, but if I kept having problems he would look into it. I'm not going to play any games/lie to get one either.
Like I said I don't really want a SIII, I just want a Nexus that works.
theredspecial said:
I spoke to a great rep last time who really knew his ****
Click to expand...
Click to collapse
wut... these exist...
The one I talked to told me the RAZR shipped with JB...I doubted it very much when he said it, but I held out hope until I looked it up this morning.
Either way, the cons of owning my piece of **** Nexus outweighed the cons of the RAZR and having a new phone is always fun for a while. If it's a piece of **** maybe the day will come when they will give me an S3.
maw230 said:
wut... these exist...
The one I talked to told me the RAZR shipped with JB...I doubted it very much when he said it, but I held out hope until I looked it up this morning.
Either way, the cons of owning my piece of **** Nexus outweighed the cons of the RAZR and having a new phone is always fun for a while. If it's a piece of **** maybe the day will come when they will give me an S3.
Click to expand...
Click to collapse
Ha, I flat out told him I've never spoke to a level 2 tech that actually was honest with me and knew what was going on. He gave me his extension also, I'm gonna give him a call back.
I loved my OG Droid and Moto quality seems to be the best, but like I said, there is no way I'm getting something with a non-removable battery.
Well, my camera stopped working on my current GNex(#2). I'm wary of exchanging it. It baffles me, though, that cell phone carriers only offer refurb devices when you pay about $7/month for insurance while retail stores would exchange your faulty item for a new one when you have insurance. It doesn't seem right since we pay good money for these devices.
But I digress. I have a question, though. Would I be able to send it to Samsung to see if they can fix the camera(video chip) or should I just call Verizon to exchange?
Sent from my Galaxy Nexus using xda premium
You can call Samsung and try going through them. The CSR suggested this because I really didn't want to get rid of my Nexus for another phone.
The problem is you would be without your phone, with no loaner for however long it takes to repair. It could be 2 weeks, could be a month. I assume you would also have to pay for shipping. And my experience with OEM repair has never been a positive experience. I wouldn't trust them to fix the right thing. You also run the risk of damage to the phone when they open it up. Maybe someone else with a GSM model can comment on the quality/ease of Samsung repair.
Related
I've been reading in forums that people have done this with ease, i would like to do this, any tips??
ericerk said:
I've been reading in forums that people have done this with ease, i would like to do this, any tips??
Click to expand...
Click to collapse
Not quite sure what you've been reading, but these are two completely different physical devices. You're not gonna be sticking a 4 inch SLCD into an Incredible anytime soon, nor swapping out SoC's.
If you mean swapping the ROM for something running Sense 2.1, that's easy. Just find any Sense 2.1 ROM and you'll basically be having the same experience, albeit slower, as a dInc2.
loonatik78 said:
Not quite sure what you've been reading, but these are two completely different physical devices. You're not gonna be sticking a 4 inch SLCD into an Incredible anytime soon, nor swapping out SoC's.
If you mean swapping the ROM for something running Sense 2.1, that's easy. Just find any Sense 2.1 ROM and you'll basically be having the same experience, albeit slower, as a dInc2.
Click to expand...
Click to collapse
I think he means how people are getting their Inc replaced by Asurion for an Inc 2. For that, your Inc would have to have a hardware failure or something and you'd have to be lucky enough for Asurion to be out of Inc 1's in your area. Then you'll probably pay a premium of like $100 or so to get an Inc 2.
Sent from my ADR6300 using xda premium
Zalatorisaurus said:
I think he means how people are getting their Inc replaced by Asurion for an Inc 2. For that, your Inc would have to have a hardware failure or something and you'd have to be lucky enough for Asurion to be out of Inc 1's in your area. Then you'll probably pay a premium of like $100 or so to get an Inc 2.
Sent from my ADR6300 using xda premium
Click to expand...
Click to collapse
I don't have insurance... so i'd do it through verzion, I just go it from a friend, and it has a blown speaker, i just wanted to get something fresh, and new, i never even thought about sticking a 4 inch screen in that phone, i just was thinking something global xDDD,
Thanx for the responses!!
ericerk said:
I don't have insurance... so i'd do it through verzion, I just go it from a friend, and it has a blown speaker, i just wanted to get something fresh, and new, i never even thought about sticking a 4 inch screen in that phone, i just was thinking something global xDDD,
Thanx for the responses!!
Click to expand...
Click to collapse
Most likely, Verizon will just give you a refurbished Inc 1. Also, he was being sarcastic about putting a 4 inch screen in the Inc. Lol
Sent from my ADR6300 using xda premium
Unless you bought the phone from Verizon, they have no obligation to honor the warranty that would usually cover hardware issues like a blown speaker, etc.
Zalatorisaurus said:
Most likely, Verizon will just give you a refurbished Inc 1. Also, he was being sarcastic about putting a 4 inch screen in the Inc. Lol
Sent from my ADR6300 using xda premium
Click to expand...
Click to collapse
In that case... LOLOLOOLOLOOLLOL
k_nivesout said:
Unless you bought the phone from Verizon, they have no obligation to honor the warranty that would usually cover hardware issues like a blown speaker, etc.
Click to expand...
Click to collapse
My friend got it through verzion... so... idk
By all means, see what they say. I just know what I've been told by Verizon, although they can choose to make an "exception" and help you out. Happened to me when I got a D2 from a friend with a faulty camera. They did end up replacing it, but made sure to let me know that since I didn't actually get the phone from them, they didn't "have" to help me.
It never hurts to try. Sometimes they'll throw you a bone and help you out, and other times they won't. It's all in the luck of the draw.
Sent from my ADR6300 using xda premium
k_nivesout said:
By all means, see what they say. I just know what I've been told by Verizon, although they can choose to make an "exception" and help you out. Happened to me when I got a D2 from a friend with a faulty camera. They did end up replacing it, but made sure to let me know that since I didn't actually get the phone from them, they didn't "have" to help me.
Click to expand...
Click to collapse
I'd love for them to be like oh yeah you don't need this or that but we will, any ways...
Good luck. Verizon is a bunch of bastards. I went through 4 Droid Eris' and they never did anything but send me another refurb, over and over. We got lucky tho, had one early upgrade and there was a Buy 1 get 1 on the Dinc. Then again I had heard of people breaking their Eris intentionally and Verizon swapped it for a Dinc on their first go....
So it all depends. If your phone is in good working condition, do you want to risk breaking it and possibly getting a phone in worse condition than your current one? Or do you just want to wait the 2 years for your contract to be up and get the latest hot phone?
A year from now the Inc 2 will be old like the Inc is now. Then you'll have the saaammeee dilemma my friend.
Zerox8610 said:
Good luck. Verizon is a bunch of bastards. I went through 4 Droid Eris' and they never did anything but send me another refurb, over and over. We got lucky tho, had one early upgrade and there was a Buy 1 get 1 on the Dinc. Then again I had heard of people breaking their Eris intentionally and Verizon swapped it for a Dinc on their first go....
So it all depends. If your phone is in good working condition, do you want to risk breaking it and possibly getting a phone in worse condition than your current one? Or do you just want to wait the 2 years for your contract to be up and get the latest hot phone?
A year from now the Inc 2 will be old like the Inc is now. Then you'll have the saaammeee dilemma my friend.
Click to expand...
Click to collapse
I know what you mean, my primary is an x2, but its too locked down, i'm not gonna try to break it,so i got my incredible... i'm gonna call verzion, i'll try to get one in refurb'd condition, i'd like the inc2 for 4inch screen and global, thats about it, ya know, but i mean wish me luck! I should be getting it any day now xD
cvbcbcmv said:
Referring to the blown speaker, I had one too, and replacing it is WAY easier than you'd think. Trust me, it's really easy. Please refer to my thread replacing speakers, just do a simple search, sorry, I'd link you, but I'm very tired.
Click to expand...
Click to collapse
Will deff check out
Yeah good luck getting that Inc replaced by VZW...unless that phone was purchase by your friend new within the past year.
I've read somewhere about people getting their Incs replaced with Inc2s if they received the OTA GB update and had issues. That's a different case though.
Marcismo55 said:
Yeah good luck getting that Inc replaced by VZW...unless that phone was purchase by your friend new within the past year.
I've read somewhere about people getting their Incs replaced with Inc2s if they received the OTA GB update and had issues. That's a different case though.
Click to expand...
Click to collapse
1. Its out of warranty...
2. if i activate it voids my warranty...
i'm screw'd time to contemplate oem housing units, and speaker replacement
Hey,
So i did like 3 warranty exchanges with T-mobile for my galaxy s2, and they still haven't sent me a working device. So they said that i had 2 options, either get a different phone or get another galaxy s 2, BUT, they said if i get another galaxy s 2 they won't replace it for a different phone if it doesn't work. And they say that there are "no phones available that are not a downgrade from your current device." I need help. What do i do? should i get another galaxy s 2 and just jeep getting those, or should i wait for a new phone to come out? And by the way, they won't send me a white one either
Thanks for your help!
First of what were all 3 problems with the phone. Sgs2 seem to be a good phone. I can't really see amother comparison except amaze.
Sent from my SGH-T989 using xda premium
Try calling and going through tmobile. The warranty is done by Tmobile as a free service to their customers however the true warranty is through Samsung. They might be able to ensure that you get a new replacement rather than a refurbished one. What other two phone options did they give you? When did you buy your phone?
all three phones had terrible lines on the screen and the third one couldn
t keep a call and rebooting alot. weird i know.
I did try calling T-mobile and they said that the amaze was a "drown grade" which makes no sense. The only options they gave were to keep getting galaxy s2's (which i didn't want to do cause it would suck if they all have the lines and stuff) or to wait it out for a new phone to come out. If i went the route of getting the galaxy s 2 again, then they said that they wouldn't be able to end up giving me a different model phone. All of the reps i talked to said the same thing.
That is not fair.. Have you tried talking to Samsung directly and hear what they say..yeah. I would keep the Samsung. Been using it for 2 weeks one and am loving it..
Sent from my SGH-T989 using xda premium
Yeah i tried samsung, but they only repair and from the things i have heard on the forums they don't do the best work...
you probably heard that from me. well they said its guarenteed to work this time. the priority is higher on my phone now. they said they are gunna replace the whole back. so technically a new phone
My gs2 shipped today, they're sending me a brand new one. Thanks for your help and replies everyone! Can't wait to be back on the gs2 and gs2 forums.
Sent from my T-Mobile myTouch 3G Slide using Tapatalk
I have in-call sound problems and I have had the phone since day 1. What are my options as far as returning for a new one? I have the best insurance plan and I payed full price if that matters. What would be my best options. Thank you in advance. I have been wanting to get this phone replaced for a few months now. Can't Stand the earpiece sound quality....
Sent from my SGH-T989 using xda premium
dave2metz said:
I have in-call sound problems and I have had the phone since day 1. What are my options as far as returning for a new one? I have the best insurance plan and I payed full price if that matters. What would be my best options. Thank you in advance. I have been wanting to get this phone replaced for a few months now. Can't Stand the earpiece sound quality....
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
Um, call T-Mobile?
---------- Post added at 08:41 AM ---------- Previous post was at 08:39 AM ----------
kkg720 said:
Yeah i tried samsung, but they only repair and from the things i have heard on the forums they don't do the best work...
Click to expand...
Click to collapse
You must have the worst luck I've ever heard of. I'm one of the lucky ones I guess, zero issues here. I've even dropped mine a few times. Dented the bezel on the front but everything is fine.
I would go with calling Samsung anyways. Process though them. Maybe better luck?
Well it's a story known all to well. I had the bionic. (I know, Big mistake) Every time I would call Verizon they would tell me to wait for the new update that was around the corner or they would just replace the phone with another Bionic. The new. 905 update just made the phone unusable. I finally broke down and called verizion yet again not expecting any real help. I was very kind and basically killed em with kindness. After explaining that I have had issues since day one and that I required a working smartphone for work and there was a history of me calling all the time, they finally moved me to what they called level 2 support. Had to explain the whole process from day one to now again. The man was very kind as I was and offered me a thunderbolt. I asked him if there was any way to change out to a different dual core 4g phone cause the thunderbolt was a step backwards. He then said he could give me a razr. OK I guess but I then asked if he could do any dual core 4g that wasn't a Motorola. He said no at first cause phone companies are cracking down on the exchange phone issue. As I started to say OK send me the razr, he asked if I would hold for about 10min. I said sure. When he came back he said I can tell you are not happy with Motorola at all and in general not happy with the way things have been handled. He said he asked his boss if something could be done and got approved the Galaxy Nexus for me. Now I am waiting on it to arrive. (If you are willing to take a total of an hour and a half and be extra kind and not demand stuff they will work with you. Key is to keep talking till they offer a phone and never say no if they offer a phone you don't want. Just ask if its possible for something else in an indirect way) So I can't wait to start being part of this forum and am very excited to be getting a phone with an unlocked bootloader again. My Incredible was just that. Incredible. I am hoping the nexus will be the same. If anybody has any suggestions of ware to start, besides unlocking bootloader and flashing recovery, I would be greatly appreciative. Thank you and can't wait to get started!!
Sent from my POS DROID BIONIC
TLDR
Welcome
Sent From My Toro+ via SkyBlue Tapatalk
Thank you.
Sent from my DROID BIONIC using Tapatalk
So, does anybody have any suggestions on where to start? Rom's, kernels, dev tools??
I just came from the Rezound about two weeks ago. I had the Bionic too before that. Biggest POS i have ever used! I liked my Rezound but the dev world is dead. This helped me out a lot.
http://forum.xda-developers.com/showthread.php?t=1400871
I did the same with a droid charge . It got terrible WiFi connection and got them to send me a nexus. They offered me a thunderbolt, lg revolution, bionic... No no no, kept calling till I got the answer I wanted. And boom a galaxy nexus didn't hurt that I've had a family plan for 11 years either
Sent from my Galaxy Nexus using xda app-developers app
Try my combination in my signature.
Fstall303 said:
I did the same with a droid charge . It got terrible WiFi connection and got them to send me a nexus. They offered me a thunderbolt, lg revolution, bionic... No no no, kept calling till I got the answer I wanted. And boom a galaxy nexus didn't hurt that I've had a family plan for 11 years either
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
Ya, It probably didn't hurt that I have been with Verizon for over 15 years. showing my age
Sent from my DROID BIONIC using Tapatalk
Usually not, but damn. Last week my original GNex had it's radio's take a dump. After 11 solid months, I rebooted one night and had data, but voice never came back. So I put everything back stock and walked into Verizon and paid $15 to have a replacement overnighted to me.
Now, a week later, I've come to the conclusion that my replacement is fubared. I've never seen a device experience sleep of death + turning into an oven so quickly and consistently before. It's good for 30, maybe 60 minutes tops before it craps out. This is awesome when your phone is your alarm clock.
So here I go again, getting ready to waltz back into the Verizon store and do the same song and dance again. Pay $15, get a phone on Tuesday, probably have something massively wrong, rinse and repeat. Hey, devices take a crap from time to time, and luckily mine did while still under warranty, but I'm taking picks on how many replacement units I have to go through before one finally sticks.
My guess is the 3rd replacement is a charm. Who wants the over?
Those of you who have gone through the replacement fiasco with Samsung, how many tries did it take you to get a good one?
Why do you pay when you have still warranty?
Sent from my Galaxy Nexus using xda premium
mariosraptor said:
Why do you pay when you have still warranty?
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Shipping to have it overnighted. It's also awesome that my local store doesn't toss out loaner phones while you wait (It'd make it easy to avoid that whole shipping thing). Maybe I'll call Verizon Tech Support just to bug them about.
no issues at all with mine...
I love Samsung personally
OOOh, free overnight shipping. Thanks Big Red!
Hopefully the next one is a charm because honestly, I don't know what I'd do without a Nexus device on Verizon's network. The alternatives make me cringe.
why is there no option for none
Read the last line of the OP.
I'm just curious to know if getting bum replacements is a "normal" thing because for a phone that went through a "100 point inspection", well, they dropped the ball on this one.
KWKSLVR said:
Read the last line of the OP.
I'm just curious to know if getting bum replacements is a "normal" thing because for a phone that went through a "100 point inspection", well, they dropped the ball on this one.
Click to expand...
Click to collapse
Getting my third in the mail tomorrow Last one had ridiculous sensitivity issues, we'll see what the next one brings.
And why don't you just call em up instead of going in to the store? I keep my phone and they send me a refurb in the mail. The first phone was USPS, but after that one was crap they began overnighting it via FedEx.
Sent from my Galaxy Nexus using Tapatalk 2
I went through 4 before I got my refurb, then I promptly sold it for a GSM model. That's one thing that I have to hand it to Verizon for, they were really good once I got the 1st defective one. I had 4 at one time, most overnighted at no cost and no fees or holds.
They did try everything they could to not send me one though... Unlike Google who were more then happy to send me multiple N7's.
Sent from my Nexus 7 using Tapatalk HD
I had to replace one because of dirt under the screen even though its new and heat issues, the replacement was perfect and never get hot under normal use. I also bought one recently and it has heat issue and poor screen as well, but I'll live with it for the price. Its sort of a luck thing with this device, especially a lottery with AMOLED screen. I was going to get the N4 but it seem to also have lots of little issues on its own, such as getting too hot, I really hate phones getting overheat.I'm still waiting on confirmation on the USB OTG too.
After reading this it makes me think I need to bug Asurion tomorrow, I had to get an insurance replacement so I have to go through them for warranty now, they are definitely more strict on some things but like 3 minutes of complaining about signal got me a new one once already. The current one gets EXTREMELY hot under even normal use, so hot that it is uncomfortable to hold and definitely would be uncomfortable up against your face.
thesoldier said:
Getting my third in the mail tomorrow Last one had ridiculous sensitivity issues, we'll see what the next one brings.
And why don't you just call em up instead of going in to the store? I keep my phone and they send me a refurb in the mail. The first phone was USPS, but after that one was crap they began overnighting it via FedEx.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
The first time I went in, I was hoping that they'd have one in the back they could swap out for me, or a loaner phone (fat chance, I know). My job pretty much requires a working cell phone. I'm kind of surprised that Verizon was so willing to send a replacement out in just a few minutes. Granted, I don't know what alternative they'd have. There's no real way to troubleshoot SOD issues. My main concern is just not having to go through a massive fiasco running through multiple devices, especially with an 8 day vacation coming up.
bose301s said:
After reading this it makes me think I need to bug Asurion tomorrow, I had to get an insurance replacement so I have to go through them for warranty now, they are definitely more strict on some things but like 3 minutes of complaining about signal got me a new one once already. The current one gets EXTREMELY hot under even normal use, so hot that it is uncomfortable to hold and definitely would be uncomfortable up against your face.
Click to expand...
Click to collapse
Well, if it's still under warranty, I'd jump on it.
Let's see... My first nexus has a seriously bad screen. I shipped it out the same day I got it. Got my replacement (#2) and the screen was worse than the first one. So I sent that bad and got another one (#3). This one had the same issue as OP. Radios wouldn't work....no voice or data and the phone got really hot. Enough to where I couldn't hold it to my face. So I sent that one in and they sent me a Samsung Stratosphere (#4 replacement). Sent that in and got the nexus I currently have making 5 replacements (4 with nexuses). I also went through Verizon...
Good luck
I had to replace one about ~8 months ago for screen ghosting. I was really satisfied with the replacement until now because the ghosting is back on the replacement. I'm contemplating switching to T-Mobile though, so I dunno if I'm going to attempt to replace this one.
Sent from my Galaxy Nexus using xda app-developers app
RoyJ said:
Let's see... My first nexus has a seriously bad screen. I shipped it out the same day I got it. Got my replacement (#2) and the screen was worse than the first one. So I sent that bad and got another one (#3). This one had the same issue as OP. Radios wouldn't work....no voice or data and the phone got really hot. Enough to where I couldn't hold it to my face. So I sent that one in and they sent me a Samsung Stratosphere (#4 replacement). Sent that in and got the nexus I currently have making 5 replacements (4 with nexuses). I also went through Verizon...
Good luck
Click to expand...
Click to collapse
Well that sucks. My screens have been great. Well, that, or I'm not picky. The second replacement seems rock solid so far. Good data speeds, strong signal, solid screen, solid GPS and no SOD/Overheating. Maybe I've lucked out...but I'm not uncrossing my fingers.
I've been through 5+ Nexi already. Tec Asurion is totally worth the $6.99 per month! Free overnight shipping FTW.
Well, so much for Replacement #2. I highly doubt it's the sim card.
Sent from my Galaxy Nexus using xda app-developers app
KWKSLVR said:
Well, so much for Replacement #2. I highly doubt it's the sim card.
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
Lol why? Seems to me that 2 separate pieces of one HW with a common issue (signal) and only one other thing in common (SIM card) makes the one other thing the most likely suspect...
Sent from my Nexus 7 using Tapatalk 2
Because I'm not that lucky.
KWKSLVR said:
Because I'm not that lucky.
Click to expand...
Click to collapse
Thinking you're missing the forest for the trees.
Sent from my Nexus 7 using Tapatalk 2
Hello all!
I read somewhere on the internet (not sure if it was XDA or not) that someone was able to get
their VZW Galaxy Nexus replaced or swapped with a totally different phone.
I've had my Gnex for well over a year so I can't get a Certified Pre-Owned replacement at no cost anymore.
(FYI, I've had it replaced twice due to radio issues)
My current Nexus also has the notorious radio issue (consistently bad signal, signal drop, complete service loss etc..)
and I would like to get it replaced with a different phone. I read somewhere that Verizon would compensate you with a different
phone if you had insurance. Which I do..
So my question is, what phones would they offer as a viable replacement? (hopefully one with better radios and possibly more up to date )
Thanks!
U would need to call the insurance place and ask them.
Sent From My Miui Powered Galaxy Nexus
Esteway.619 said:
U would need to call the insurance place and ask them.
Sent From My Miui Powered Galaxy Nexus
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Indeed. I'll shall do this tomorrow.
By the way, nice work on the MIUI port. Pretty smooth stuff :good:
iOSfails said:
Indeed. I'll shall do this tomorrow.
By the way, nice work on the MIUI port. Pretty smooth stuff :good:
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Once you do find out, could you please post your result here as well? I'm basically in the same boat as you and have been a little curious about that.
raddacle said:
Once you do find out, could you please post your result here as well? I'm basically in the same boat as you and have been a little curious about that.
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Will do! I haven't been able to do it. I have free time tomorrow so hopefully I'll get some answers.
It's going to depend on what's in stock at the warehoues. If they have the GN in stock, you are getting a GN. You may be able to get something "similar" if you have had a few GNs replaced, and they have all had issues that are not your fault. But you will need to plead your case. Or you may get something else if there is no stock of the GN in the Asurion warehouses.
tokuzumi said:
It's going to depend on what's in stock at the warehoues. If they have the GN in stock, you are getting a GN. You may be able to get something "similar" if you have had a few GNs replaced, and they have all had issues that are not your fault. But you will need to plead your case. Or you may get something else if there is no stock of the GN in the Asurion warehouses.
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Yeah I talked to a rep today at a store and he told me to file a claim at phoneclaim.com. he told me it wasn't Asurion though. But it clearly is. Also, I don't really trust Asurion. I've heard bad news about them. I plan on calling Customer Care tonight after work to get a little more info. The rep seemed kind of ill-knowledged about replacements and such.
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This is my thread from a month or so ago http://forum.xda-developers.com/showthread.php?t=2317537
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cornelious1212 said:
This is my thread from a month or so ago http://forum.xda-developers.com/showthread.php?t=2317537
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Haha that's the thread I got the idea from! It is weird that they'd deprive you of a battery and battery door. I feel like Verizon makes plenty of money. Enough to provide sufficient replacement services. Anyway, I talked to a rep earlier today (actually a tech support rep) and he did a trouble ticket and had "network specialists" check the towers around me. Then they call back and ask me if the problem persists -_- what a drag! The tech rep was really nice. I just think they're afraid to pull some strings for us some (most) of the times..
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iOSfails said:
Haha that's the thread I got the idea from! It is weird that they'd deprive you of a battery and battery door. I feel like Verizon makes plenty of money. Enough to provide sufficient replacement services. Anyway, I talked to a rep earlier today (actually a tech support rep) and he did a trouble ticket and had "network specialists" check the towers around me. Then they call back and ask me if the problem persists -_- what a drag! The tech rep was really nice. I just think they're afraid to pull some strings for us some (most) of the times..
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It's not that they are depriving him of a battery and a door. It's that all insurance replacements are the phone only. When you send the "damaged" phone back, you take out any sd cards, batteries, etc, and just send them the shell. Although I'm pretty sure the Galaxy Nexus I was sent in error when I sent a Droid DNA back did indeed have the battery door, although I never took it out of the sleeve it's shipped in, since I knew I wasn't going to use it.
That's the one good thing about having a non-removable battery...you get the complete phone (in the case of the Droid DNA I had for a bit)
iOSfails said:
Haha that's the thread I got the idea from! It is weird that they'd deprive you of a battery and battery door. I feel like Verizon makes plenty of money. Enough to provide sufficient replacement services. Anyway, I talked to a rep earlier today (actually a tech support rep) and he did a trouble ticket and had "network specialists" check the towers around me. Then they call back and ask me if the problem persists -_- what a drag! The tech rep was really nice. I just think they're afraid to pull some strings for us some (most) of the times..
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Is this you're first device? I was on my third for radio issues. I just told them I would keep getting replacements all they wanted, one after another until I got a working one. I had to call back once to get a rep who would give me an S3. I have to say the S3 I noticeably snappier, especially noticeable when installing apps. I immediately put CM on the S3 and am a happy camper.
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cornelious1212 said:
Is this you're first device? I was on my third for radio issues. I just told them I would keep getting replacements all they wanted, one after another until I got a working one. I had to call back once to get a rep who would give me an S3. I have to say the S3 I noticeably snappier, especially noticeable when installing apps. I immediately put CM on the S3 and am a happy camper.
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It is my third device. All of them have had radio issues. I haven't heard from Verizon in 2 days so when Monday rolls around I'll give them a call back and hopefully get something going.
My friend has an S3 on T-Mobile and he has it rooted and its so snappy and smooth. I want.
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cornelious1212 said:
Is this you're first device? I was on my third for radio issues. I just told them I would keep getting replacements all they wanted, one after another until I got a working one. I had to call back once to get a rep who would give me an S3. I have to say the S3 I noticeably snappier, especially noticeable when installing apps. I immediately put CM on the S3 and am a happy camper.
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I am on my 3rd Gnex for the same various issues like radio and also charging problems. Did you call an 800 numbers? If so, do you have it handy and wouldn't mind PMing me details? TIA
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