Develop Bugs

GN on T-mobile

For some reason when I loaded my sim it keeps telling me I have a voice mail even though my account is empty. I tried installing google voice since thats my mail voice mail account and the icon is still there.
Anyone experience this? Anyone find a way to get rid of it?

Is this your first time starting? They send you a voicemail notification so that you'll dial your T-Mobile voicemail and set it up. Until you set it up it won't go away.

Call your number and leave yourself a message. Then delete that voicemail. It should go away.

El Daddy said:
Call your number and leave yourself a message. Then delete that voicemail. It should go away.
Click to expand...
Click to collapse
+1
when i had this issue, i tried this months ago and worked fine.
to make sure you understand.
make sure you DO NOT set up google voice for your voice mail yet.
make sure you still have tmobile voice mail set as default.
call yourself from home phone/ girls phone/ bf's phone ect..
dial tmo's voice mail number. delete voice mail.
BOOM Shakalaka!!!
you're set.

I'm having a similar issue as the OP. I just got my sim card swapped out by T-Mobile, and now I have a new voicemail notification that I can't get rid of.
I actually have my voicemail completely disabled, so I have no way of leaving myself a message or anything (I have it setup this way so my carrier's voicemail doesn't pickup any of my voicemails).
Any recommendations on how to get rid of this? It has been driving me crazy.
---------- Post added at 08:32 PM ---------- Previous post was at 07:49 PM ----------
I just tried online chat, but they weren't really any help:
Code:
Me: I just traded in my sim card for a new one at the local store, and put the new sim card into my phone. My phone now shows a new voicemail notification that I am unable to get rid of. I have voicemail completely disabled on my plan, so I know that I have no new messages. This notification is irritating, and I would like to get rid of it.
%Noel M: Welcome to T-Mobile live Chat. I’m Noel and I'll be glad to help you, for your reference my ID number is 853274.
%Noel M: Would this be for prepaid account?
Me: correct
%Noel M: Let me find ways to remove that notification off the phone, one moment please.
Me: Thank you
%Noel M: You're welcome.
%Noel M: I'm still on it, one more minute please.
%Noel M: Have you restarted the phone and checked if the voicemail icon is still on the phone? Cna you tell me the make and model of the phone?
Me: Yeah, I have tried restarting the phone, taking the sim card out, and putting it back in, etc.
Me: It's a Galaxy Nexus.
Me: I don't think the issue is related to the phone, as it started as soon as I turned on the phone with the new sim card.
%Noel M: Did the phone came from T-Mobile or from a 3rd paty reseller?
Me: 3rd party reseller - directly from Google.
%Noel M: As a courtesy for non T-Mobile phones, we can attempt to troubleshoot internet, picture message, or network issues but please be aware that we cannot guarantee the functionality.
Me: ok. Thanks.
Me: It has something to do with them switching the sim card - with the old sim card, I had zero issues, and as soon as I put the new one in the issue showed up.
%Noel M: Can you open the notification? Do we have options about it for example is by deleting it?
Me: The notification says: "New voicemail Dial +1-805-637-7243".
Me: And when I click on it it places a call to that number (the TMobile voicemail system).
Me: But I can't actually do anything once I dial the number since I do not have a voicemail account setup.
%Noel M: Let me check if there are documents about this, if not I'll let you know once I'm done.
%Noel M: Please try this steps:
Call your number and leave a voicemail
Once you recieve the notification, access your voicemail
Listen to the entire message and then press 7 to delete it
Press the * key to return to the main menu
Hang up and check for the icon
If it is still there, powercycle your phone
Me: I can't leave myself a voicemail because my voicemail is completely disabled. When I call my phone number, it just keeps on ringing, and the voicemail never picks up.
%Noel M: I understand. Unfortunately, we have already exhausted all troubleshooting steps available here. Since we have limited info about your device, we need you to call the manufacturer of the phone to get assistance about this matter.
Me: okay.
%Noel M: Thank you for using T-Mobile live Chat. Have a great night!
Is there any way to completely disable voicemail notifications? I use Google Voice, so I do not care about carrier voicemail notifications at all.

xur17 said:
I'm having a similar issue as the OP. I just got my sim card swapped out by T-Mobile, and now I have a new voicemail notification that I can't get rid of.
I actually have my voicemail completely disabled, so I have no way of leaving myself a message or anything (I have it setup this way so my carrier's voicemail doesn't pickup any of my voicemails).
Click to expand...
Click to collapse
Enable your voicemail and leave a message, then delete the message. You don't need to have your voicemail disabled for GV to work correctly. As long as you setup GV correctly, it will enable call forwarding so your carrier voicemail does not interfere.

bozzykid said:
Enable your voicemail and leave a message, then delete the message. You don't need to have your voicemail disabled for GV to work correctly. As long as you setup GV correctly, it will enable call forwarding so your carrier voicemail does not interfere.
Click to expand...
Click to collapse
But call forwarding uses my minutes. So each call that goes to voicemail costs me minutes, and I am on the 100 minutes a month plan, so I don't really have a bunch to share.

xur17 said:
But call forwarding uses my minutes. So each call that goes to voicemail costs me minutes, and I am on the 100 minutes a month plan, so I don't really have a bunch to share.
Click to expand...
Click to collapse
If you really want to go the prepaid route I would just use your google voice number (in other words don't give out your "real number") and disable the voice mail that comes with whatever prepaid service you use.

jimmyz said:
If you really want to go the prepaid route I would just use your google voice number (in other words don't give out your "real number") and disable the voice mail that comes with whatever prepaid service you use.
Click to expand...
Click to collapse
That's exactly what I am doing...
My voicemail is completely disabled for my account. The problem is that I swapped out my sim card at TMobile, and now my phone says it has a new voicemail with no way of clearing it, since my voicemail is completely disabled.

xur17 said:
That's exactly what I am doing...
My voicemail is completely disabled for my account. The problem is that I swapped out my sim card at TMobile, and now my phone says it has a new voicemail with no way of clearing it, since my voicemail is completely disabled.
Click to expand...
Click to collapse
I hate to say it but you may have to call support. I initially had the voicemail symbol that I couldn't get rid of until I set up the voicemail. Then I had the voicemail disabled.

jimmyz said:
I hate to say it but you may have to call support. I initially had the voicemail symbol that I couldn't get rid of until I set up the voicemail. Then I had the voicemail disabled.
Click to expand...
Click to collapse
I did contact support... Not to be rude, but did you read this thread? I posted a log of my chat with support, and posted that I have my voicemail disabled.
I may end up reactivating my voicemail, setting up voicemail, and then disabling voicemail again. Unfortunately I think I have to talk to support for each of those steps.

I was told that using VM doesn't use minutes. I'm on the 100 minute plan too. Just a thought. That or you could try calling from SIPDroid but I never have gotten it to work with Google Voice.
Sent from my XT862 using XDA

MrObvious said:
I was told that using VM doesn't use minutes. I'm on the 100 minute plan too. Just a thought. That or you could try calling from SIPDroid but I never have gotten it to work with Google Voice.
Sent from my XT862 using XDA
Click to expand...
Click to collapse
Calling my voicemail box definitely uses my minutes. I'm not sure if calls forwarded use minutes, but I am pretty sure they do.

I have an HTC One S, but I think it should still be the same. Go to Settings>call> Clear voicemail notification.

xur17 said:
I did contact support... Not to be rude, but did you read this thread? I posted a log of my chat with support, and posted that I have my voicemail disabled.
I may end up reactivating my voicemail, setting up voicemail, and then disabling voicemail again. Unfortunately I think I have to talk to support for each of those steps.
Click to expand...
Click to collapse
Sorry, I meant call which will likely be more painful than chat
Sent from my cm_tenderloin using Tapatalk

jimmyz said:
Sorry, I meant call which will likely be more painful than chat
Sent from my cm_tenderloin using Tapatalk
Click to expand...
Click to collapse
Ah. My bad then. I'll give that a shot in a few days. Google is sending me a replacement device for other issues, so I am going to try and see if that fixes it for some reason first.

Update: I was having an issue with a voicemail notification displaying on my phone even though I had voicemail completely disabled on my phone after I got a new sim card. I solved the issue by re-enabling the voicemail for my account (via online chat), and then disabling it again a day later (again via online chat).
I'm just posting this in case someone else has the same issue as me. I didn't even have to leave myself a voicemail and delete it or anything like people above were saying (probably because my voicemail system was initially completely disabled).

Thanks everyone! Calling myself and leaving a voicemail fixed it!

Has anybody gotten Google Voice to work properly?

I have an AT&T SGS3, when I try to set up Google Voice as the default voicemail, it crashes when it tries to change the voicemail settings. I get an error through the Phone app and also through Google Voice's setup wizard. Any ideas or legit work arounds?

spierson1337 said:
I have an AT&T SGS3, when I try to set up Google Voice as the default voicemail, it crashes when it tries to change the voicemail settings. I get an error through the Phone app and also through Google Voice's setup wizard. Any ideas or legit work arounds?
Click to expand...
Click to collapse
What happens exactly? I was having a problem where it said something to the effect of not being able to retrieve the forwarding number (I don't remember exactly). As a work-around, I ended up configuring call forwarding (to my google voice number) for when the call is not answered which worked for me.

spierson1337 said:
I have an AT&T SGS3, when I try to set up Google Voice as the default voicemail, it crashes when it tries to change the voicemail settings. I get an error through the Phone app and also through Google Voice's setup wizard. Any ideas or legit work arounds?
Click to expand...
Click to collapse
You have to do it manually. Visit voice.google.com, settings, and click "Activate GVoice on this phone" for the popup that gives you the dialcode similar to: "*004*<insertGoogleVoiceNumberGoesHere>#"
(It'll work, but, it now takes 60 seconds to forward to voice mail, and can't change it)

spierson1337 said:
I have an AT&T SGS3, when I try to set up Google Voice as the default voicemail, it crashes when it tries to change the voicemail settings. I get an error through the Phone app and also through Google Voice's setup wizard. Any ideas or legit work arounds?
Click to expand...
Click to collapse
I'm having the same issue. I've tried to see if there was a conflict with AT&T Messages and AT&T visual Voicemail, removed both, no progress. I will keep messing with it until I get something to work. I'll keep you posted.

Known issue... Its all over this forum if you use the search function.
Sent from my SAMSUNG-SGH-I747 using xda premium

spierson1337 said:
I have an AT&T SGS3, when I try to set up Google Voice as the default voicemail, it crashes when it tries to change the voicemail settings. I get an error through the Phone app and also through Google Voice's setup wizard. Any ideas or legit work arounds?
Click to expand...
Click to collapse
I'm having the same issue, I also got it to work by manually changing the forwarding numbers but the phone still thinks "my carrier" is the voicemail service, so long pressing 1 on the dialer doesn't take me to google voice and the voicemail integration with the system dialer isn't working either. I also tried entering the *004*<insertGoogleVoiceNumberGoesHere># in the dialer, which seemed to work since there were no errors but the phone still lists "my carrier" as the voicemail service.
I called both AT&T and Samsung tech support and neither were able to "fix it". This was working fine on my cappy with CM9, so I may just move on to CM10 cause I suspect it is something with the Samsung touchwiz framework causing the issue.

I too am having the same problem, both stock rom and Ultimatum rom.
I can forward my number from the website version of Google voice from my computer, but required device voicemail configuration doesn't work. When you click configure it thinks for a second, then it says com.android.phone has crashed.
I tested the voicemail by calling myself, and it did go to my Google Voicemail and I left a message, however it never notifies me that I have a voicemail, even when I open the app, I have to actually hit refresh within the app.
When holding 1 on the keypad it goes to my AT&T voicemail, not like I'd ever use this method with Google voice being all it actually does is calls yourself, but this confirms it's not fully working.
When I go into the phone app, go to menu and click call settings, I scroll down toe voicemail service and choose Google Voice, hit yes when it asks to change to new provider, and I get an error saying "Forwarding number change failed"

After doing the forwarding it should work fine. If you have issues with it try doing it again and clearing data on Google voice.

Also see if you got visual voicemail allocated to your line. If you do, call att to revert you back to regular voicemail... it'll work then.
task/ktoonsez AOKP Jelly

Easy way to do it :
1. Go to Phone and then Call Settings
2. Go to Call Forwarding and then Voice Calls
3. Change the number for every type of forward except the first one (that's all calls) to your Google Voice number
4. Go to Voice mail Settings and tap number so you can change it to GV number
Now GV will handle voice mails and hitting 1 will dial GV.
Enjoy.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2

After manually editing all the call forward options and voicemail number, GV is mostly working now including long press on 1 and use of the voicemail icon on the dialer however, the one remaining issue I'm having is with the call log showing the GV bridge number instead of the person I actually called.

rifleman2 said:
After manually editing all the call forward options and voicemail number, GV is mostly working now including long press on 1 and use of the voicemail icon on the dialer however, the one remaining issue I'm having is with the call log showing the GV bridge number instead of the person I actually called.
Click to expand...
Click to collapse
Did you chose an option to use GV for ALL calls?
Regarding what ID to show - check from your computer on voice.google.com settings page (Calls tab) in section Caller ID (both incoming and outgoing) - is it what you want?

EugeneR said:
Did you chose an option to use GV for ALL calls?
Regarding what ID to show - check from your computer on voice.google.com settings page (Calls tab) in section Caller ID (both incoming and outgoing) - is it what you want?
Click to expand...
Click to collapse
This is a GS3 issue not a GV issue.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2

droid4sale said:
Big issues i hate im glad i sold mine too many problems.
Sent from nokia i350
Click to expand...
Click to collapse
Lol, sorry that made me lol.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2

Artimus009 said:
Also see if you got visual voicemail allocated to your line. If you do, call att to revert you back to regular voicemail... it'll work then.
task/ktoonsez AOKP Jelly
Click to expand...
Click to collapse
After removing it do you know if AT&T will give it back to you later if you ask for it again without charge?

magistrateee said:
After removing it do you know if AT&T will give it back to you later if you ask for it again without charge?
Click to expand...
Click to collapse
Absolutely.. It's a free feature with any 4G smartphone plan.

Artimus009 said:
Also see if you got visual voicemail allocated to your line. If you do, call att to revert you back to regular voicemail... it'll work then.
Click to expand...
Click to collapse
You don't have to remove ATT Visual Voicemail to have Google Voice work. I had it on my old phone, and my current phone, and GV works fine (except for the fixed 60 delay) using the manual dialcode forwarding method.

I have Google Voice working on my SIII. As many of you have seen, if you try to set up Google voice via their app, you eventually get an error message.
To get around this message, simply set up Google Voice online (on your computer). It works like a charm.

^^^ what Death&Co said. You cannot do it through the phone. You need to log into your voice account online, deactivate the phone. It will tell you to type in some numbers on your phones dialer. When that is done, restartour phone and then go back to the web and activate the phone for Google voice. Again it will tell you to enter in some numbers on your dialer. Once you do that it will be setup correctly.
DO NOT USE THE APP ON YIUR PHONE TO SET UP GOOGLE VOICE.

ecapox said:
^^^ what Death&Co said. You cannot do it through the phone. You need to log into your voice account online, deactivate the phone. It will tell you to type in some numbers on your phones dialer. When that is done, restartour phone and then go back to the web and activate the phone for Google voice. Again it will tell you to enter in some numbers on your dialer. Once you do that it will be setup correctly.
DO NOT USE THE APP ON YIUR PHONE TO SET UP GOOGLE VOICE.
Click to expand...
Click to collapse
ecapox's method worked for me. One thing though - the number I put in the call-forwarding settings on my phone is NOT my GV number, but the number the GV website shows when I log in and click activate (ie the *004*<somenumber># - which isn't my GV number).
The voicemail number - the one to designate when you long-push 1 on the phone - is the GV number.
Hope that helps someone!

Google Voice not ringing

I have Google Voice since it's inception. Works well with AT&T and Verizon.
Now I got T-Mobile, I've been having tons of issues. More often than not, my phone no longer ring when call mage to Google Voice.
Anyone see this issue? And yes, I stop Google Voice app and the Web interface with T-Mobile number.

Not only do you have to uninstall google voice back to Carrier you must go on your Google account and disconnect from your account.
Of course google doesn’t make it easy to find. I cannot remember the correct spot to change the options and the help was not very good.
If you don't change google then when anyone calls the caller gets a message that the google subscriber is not available. That is why your phone doesn't ring.
Make sure all phone settings have T-Mobile number. Sometimes google voice doesn’t clean up nicely.
Sent from my SM-N900T using XDA Premium 4 mobile app

lanwarrior said:
I have Google Voice since it's inception. Works well with AT&T and Verizon.
Now I got T-Mobile, I've been having tons of issues. More often than not, my phone no longer ring when call mage to Google Voice.
Anyone see this issue? And yes, I stop Google Voice app and the Web interface with T-Mobile number.
Click to expand...
Click to collapse
go to a laptap, go to the google voice page. now look where u usually go to logout, look underneath that blue contact picture and youll see a settings button now go click that. now be carefule, now under the phones tab make sure your mobile number you want connected is selected and if its not listed then add it. once your mobile number appears up, delete the old number. make sure the new number is selected. click save. and your set now. i hope that helped you

Thanks all. Followed the instructions and so far the phone rings when someone called my Google voice number.
But now all voice mail goes to T-Mobile and SOMETIMES the same message goes to Google Voice. Aaagghh... This is so frustrating. I never had this problem with AT&T.

I don't know if this will help you.
Check your call forwarding options.
If call forwarding is set on check what number it is using. T-MOBILE or Google number.
Sent from my SM-N900T using XDA Premium 4 mobile app

And what plan do you have? If you have prepaid, you can't do the call forwarding for voicemail. There is an option though. Call 611 and tell them to disable voicemail completely. They will ask you a few times if you REALLY want that, but will do it. Now Google Voice can get the voicemail.

ttabbal said:
And what plan do you have? If you have prepaid, you can't do the call forwarding for voicemail. There is an option though. Call 611 and tell them to disable voicemail completely. They will ask you a few times if you REALLY want that, but will do it. Now Google Voice can get the voicemail.
Click to expand...
Click to collapse
I have Simple Choice Plan, a regular postpaid plan.
smaisonville said:
I don't know if this will help you.
Check your call forwarding options.
If call forwarding is set on check what number it is using. T-MOBILE or Google number.
Sent from my SM-N900T using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Yes, it's already setup in Google Voice website.
I don't know what I did, but today it is working just fine. Phone ring, voicemail goes to Google Voice. Really weird. ... Don't know if something changes on T-Mo side.
I'll keep monitoring.

Google Voice Not Working on AT&T

Hello fellow Nexus 5Xers,
Just got the 5X and have been getting everything up and running these last few days. Previously, I had the old Nexus 5 on AT&T and am getting things set up on the new phone, also with AT&T. My goal is to try to get Google Voice VM set up.
I went through the normal voicemail set up on the Google Voice app, but noticed that I was not getting voicemails when people called. I tried calling my number on another line and got the "This number is out of order error message". I called AT&T and got set up with a carrier VM just to make sure I had something that worked.
I went back to the Google voice settings page on the website and re-registered my phone and tried to run the code that would forward calls to my Google Voice number. When I entered the code, it says "MMI Code started" and then comes back with "Call forwarding Connection problem or invalid MMI code".
I then tried re-doing set up on the Google Voice App on Android and still no luck. Then I tried setting up a conditional forwarding in the settings menu of the Phone under "Calls>Call Forwarding" to my google voice number and I get a "Call settings error, Unexepcted response from network".
Anyone else experiencing this? Any ideas on what to do to get Google Voice VM set up?

I'm getting the same exact problem and also on ATT. Can't seem to figure out what the issue is...

Works fine here just check on computer to forward calls use your at&t number

Try putting your SIM in another phone in order to issue the conditional call forwarding command, then put it back in the 5X. This is a network dependent feature which should continue to be in force until you cancel it (regardless of which phone you are using).

tlopez1973 said:
Works fine here just check on computer to forward calls use your at&t number
Click to expand...
Click to collapse
Thanks for the reply, TLopez. Are you using AT&T? When I go on my account page for AT&T, it says you have to enter a set of codes on the phone to set it up and can't set it up on-line.

charmcitybryan said:
Hello fellow Nexus 5Xers,
Just got the 5X and have been getting everything up and running these last few days. Previously, I had the old Nexus 5 on AT&T and am getting things set up on the new phone, also with AT&T. My goal is to try to get Google Voice VM set up.
Anyone else experiencing this? Any ideas on what to do to get Google Voice VM set up?
Click to expand...
Click to collapse
I am in the same boat as you. As far as I can tell the problem is with the way AT&T configured the account when we swapped SIM's. (Since you went from a Nexus 5 to the 5X, I'm assuming that you had AT&T give you a new Nano-SIM to replace the Micro-SIM that was in your 5).
From what I have been able to piece together all Smart Phone Voicemail accounts being provisioned now by AT&T are setup with Visual Voicemail and that setup is not allowing the provisional forwarding that Google Voice requires to become the Voicemail provider for the number.
When I look on my 5X under Dialer App -> Menu -> Settings -> Calls -> Call Forwarding
the Settings for "When busy", "When unanswered ", & "When unavailable" are "Off", "Off", & "Disabled".
When I look at these setting on an AT&T phone that was provisioned a few years ago, those setting show the AT&T voicemail access number.
I've talked to three different CSR's on the business account line and they had no useful information.

Same issue
I am also having the same issue. I switched from Nexus 4 to Nexus 5X and it seems AT&T network is not allowing call forwarding to be enabled.
Here is what I have tried but still now fix:
1.) Uninstall and reinstall Google Voice app.
2.) Uninstall, reboot, and reinstall Goofle Voice app.
3.) Deactivate and reactivate using instructions on voice.google.com
4.) Try programming forwarding number under Call Settings menu.
5.) Talk to AT&T chat support. No luck...insist the phone is unsupported on network data protocols or some other BS.
Any information would be helpful.

I remember from the past that even if att set has errors on the phone, that it worked anyway. I have been using gv since the nexus one and it was sketchy back then. I havent' had any problems for a couple years. The new sim might F it up. But it works for me. I have been involved in many GV threads in the past. It might help to read some of those. The web interface GV is the key. It has mostly to do with the settings on your end, not att. They don't know **** all anyway.
I'm going to search and see what I can find. I have used GV and att exclusively since 2010, and It's never really failed.
To be clear, I'm using a 5x with an Att SIM, I do not have GV installed on the N5X and things work normally, both GV # and SIM associated att # both go to GV VM and Notifications come through hangouts and both numbers ring the handset.
post here for Q's about web interface. I never touched the n5x voicemail settings. on the handset. it just worked from the beginning.

jbrinkley said:
I never touched the n5x voicemail settings. on the handset. it just worked from the beginning.
Click to expand...
Click to collapse
But you didn't change SIMs when you moved to your 5X, correct?
That has been my experience with GV and new phones in the past. As long as the account was configured correctly on the previous phone, there was nothing that needed to be done on the new phone, since all the conditional forwarding was already setup on the network side.

yes, correct. I was just trying to say that it's possible and you don't need to call att to make it happen. Under my forwarding menu
always forward =off
when busy, unanswered, unreachable = my gv #

jbrinkley said:
yes, correct. I was just trying to say that it's possible and you don't need to call att to make it happen. Under my forwarding menu
always forward =off
when busy, unanswered, unreachable = my gv #
Click to expand...
Click to collapse
Yea, if I go into that menu and try to change the values it just returns an error, I am not able to change the values from "off" and "disabled". And even with those showing "off" and "disabled" AT&T's voicemail works correctly.

what about voicemail setting? I have "your carrier" not gv.

jbrinkley said:
what about voicemail setting? I have "your carrier" not gv.
Click to expand...
Click to collapse
I have tried both setting, it makes no difference.
I even have had AT&T turn off VM on the network side, that didn't help at all.
At this point I'm not sure if "Conditional forwarding" is not available on newly provisioned lines or that the Nexus 5X doesn't have the tools to setup conditional forwarding.
I have a SIM adapter on order, when that comes in I will try to do the GV configuration on my old HTC M7 to see if that makes any difference. I don't really think that it will, but it sounds like a less frustrating step than calling into AT&T repeatedly until I happen across a CSR that knows how to setup conditional forwarding on the network side. (Or that knows conclusively that it is not possible on new SIM activations.)

read this page. it's something easy, it has to be. I have set up other people on gv with the same phones. Never had a problem but its in the details.
I do wish you good luck.
https://productforums.google.com/forum/#!msg/voice/aYqCm2rIPd4/mpv3OmKVEyUJ

jbrinkley said:
yes, correct. I was just trying to say that it's possible and you don't need to call att to make it happen. Under my forwarding menu
always forward =off
when busy, unanswered, unreachable = my gv #
Click to expand...
Click to collapse
So yes, in this case, I can't seem to add my Google Voice number to those fields. When I go in, all fields are "off" and if I try to input my GV number for any of them, I get an error that states "Unexpected response from network"
Even if I try to input another number altogether, i.e. my home or work number, I get the same response.

I was having this same issue with my Nexus 5X using a new At&t nano sim. To resolve it, I had to call and speak with Customer Service. I explained that I wanted to setup Conditional Call Forwarding for all three conditions (busy, unreachable, unanswered) and they were able make the changes. I checked the Call Forwarding Settings screen immediately after hanging up and confirmed the correct Forwarding # was in place.

letM3in said:
I was having this same issue with my Nexus 5X using a new At&t nano sim. To resolve it, I had to call and speak with Customer Service. I explained that I wanted to setup Conditional Call Forwarding for all three conditions (busy, unreachable, unanswered) and they were able make the changes. I checked the Call Forwarding Settings screen immediately after hanging up and confirmed the correct Forwarding # was in place.
Click to expand...
Click to collapse
I have changed phones between iOS and Android several times, never had issues with GV until my first Nexus (which is the 5x). The MMI codes that GV gives would not work, and from the call screen, if i clicked on the (...) in the top right corner i could go to 'settings', but it still wouln't take my GV number.
I spent 2 hours with ATT, she was very very helpful and got "advanced support" to help. Eventually, ATT changed all 3 of my "conditional call forwarding" to my GV number, but it still went to my ATT voicemail. ATT lady started to conference Google in for help. I had to leave the call, but several hours later i started getting VM thru GV. I'm not sure if the conditional call forwarding numbers just needed time to activate across the network (ATT Lady said that it didn't), or if when she spoke to Google they figured something out.
Good luck everyone. The problem is resolvable with ATT help, I wish I had more details to provide.

I just called my 5X and I got my GV message for when a call is missed. I am coming from a Moto X 2014 that had GV setup as the VM and all I did was move my sim from that phone to the 5X. Not that this helps anyone with a problem, but figured I would chime in on my scenario that does work.

I was having same issue... Seems the only way to resolve is to contact Att. The CSR I spoke with on chat was very knowledgeable of this issue and resolved it in less than 5 minutes. Even still... It's an unnecessary inconvenience

I've had this issue in the past, it randomly started happening on my prior M8. Nothing worked...no MMI codes, online meetings, manual call forward numbers, nothing...I ended up getting it resolved by having ATT advanced technical support manually edit the forwarding scenarios and numbers on the back end. Even they were confused as to why it was happening, and I had to get to the second level of advanced support before the technician had the correct access rights to edit the numbers. This was back in July-ish, and they had been apparently going through some significant "non-cystomer-facing" changes to their backbend VM systems.. All GV working fine for me asof now, and I'm still using the same Nano-SIM card on my 5X that cane from that M8.

Google Voice - anyone else having issues?

I have used google voice for my business for the past 8 years or so and never had issues w/ GV voicemails until recently. Now, when I get a call on my GV # and don't answer, the call goes directly to my carrier voicemail w/ no way to fix - I've tried everything. Anyone else? Is this a back-end issue w/ Google?
edit: the verizon call forwarding does work but it forwards all calls to my GV voicemail now w/ no way to seperate between personal and business.

in_dmand said:
I have used google voice for my business for the past 8 years or so and never had issues w/ GV voicemails until recently. Now, when I get a call on my GV # and don't answer, the call goes directly to my carrier voicemail w/ no way to fix - I've tried everything. Anyone else? Is this a back-end issue w/ Google?
edit: the verizon call forwarding does work but it forwards all calls to my GV voicemail now w/ no way to seperate between personal and business.
Click to expand...
Click to collapse
I haven't had any issues, I use google voice as a second phone number and it's been working fine. I just popped my sim out of my old phone, put it in the new pixel 3 and installed google voice and I was back up and running, didn't do a thing else. I also use it for my voicemail though, so I actually want the situation in your edit...
Are you somehow forwarding from google voice back to your carrier number? Without any forwarding at all it should behave as 2 totally separate lines, carrier # to carrier voicemail, gv # to gv voicemail, so if gv is going to carrier voicemail then there's something somewhere telling it to... I'm not aware of any backend problems with Google in this stuff, mine seems to be working fine, but you could try their support maybe...

kerobrat said:
I haven't had any issues, I use google voice as a second phone number and it's been working fine. I just popped my sim out of my old phone, put it in the new pixel 3 and installed google voice and I was back up and running, didn't do a thing else. I also use it for my voicemail though, so I actually want the situation in your edit...
Are you somehow forwarding from google voice back to your carrier number? Without any forwarding at all it should behave as 2 totally separate lines, carrier # to carrier voicemail, gv # to gv voicemail, so if gv is going to carrier voicemail then there's something somewhere telling it to... I'm not aware of any backend problems with Google in this stuff, mine seems to be working fine, but you could try their support maybe...
Click to expand...
Click to collapse
Thanks for chiming in. Yeah I didn't port my number so I have the gv # forwarded to my carrier number. Is there another way to keep them both separate?

I'm not sure, I think just forwarding one to another is the only way to get them commingled like that...

Same issue here. Worked fine for the last 5+ years. As soon as I got the 3 that was the end of that. Can't get it working no matter what I try.

I have the same issue: calls don't ring and go straight to voicemail. Do Not Disturb is off. Verizon is my carrier.
I've used GV for years with several phones: 2XL, Moto X, LG G3.
As an aside, I'm noticing missed notifications using other apps, too. I'm wondering if it has to do with Android 9 notifications?

I ported my number to GV about a year ago. I use it for everything, calls, texting , and voicemail. I knew it was working, but I just tested to double check, and all is well.

Go to voice.google.com on a web browser. Click side menu select legacy. Click settings gear. Deactivate Google voicemail on this phone (your mobile). Then activate Google voicemail mail on said phone. Dial the code and it should work. I had to do this yesterday on att
Sent from my Pixel 3 XL using Tapatalk