Develop Bugs

[Q] Incoming calls straight to voicemail

On my wife's GSM Galaxy Nexus, running JB 4.1.1, all incoming calls are getting forwarded directly to voicemail. I've tried quite a few things to remedy the issue, but to no avail. Here are some of the relevant details.
Phone worked fine for at least a week after the JB update.
She can place calls without any problem.
She can receive email and browse the web without issue, both on WiFi and on 3G/H.
I can forward her phone to our home number and the forwarding works perfectly.
We use Google Voice for our voicemail service. When I try to reset voicemail settings to our cellular carrier (AT&T), the phone does NOT seem to reset the voicemail numbers (they still appear as her Google Voice number). However, when I do remove Google Voice and then call the phone, I get a message that her voicemail is not set up. Which makes sense: we've never set up AT&T voicemail.
I've done a factory reset: calls still go straight to voicemail. And the voicemail number after a factory reset is STILL her Google Voice number.
Any help would be greatly appreciated!

Did you port the # to Google voice? I that would explain the settings sticking after reset.. It sounds like a GV issue and not a phone issue
Sent from my Galaxy Nexus using xda premium

KevinAlbrecht said:
Did you port the # to Google voice? I that would explain the settings sticking after reset.
Click to expand...
Click to collapse
No, we did not. I'd agree with you that it's a Google Voice issue...except everything was working fine up until one or two days ago. Calls both in and out worked without issue, as did voicemail.
Very strange. I'm going to contact AT&T to get their take on things.

AT&T seem to think its a bad SIM card. I'm going to pick up a new one tomorrow.

last time this happened my girlfriend somehow added me to the auto reject list lol

Crittias said:
AT&T seem to think its a bad SIM card. I'm going to pick up a new one tomorrow.
Click to expand...
Click to collapse
I'm not sure if you said calling to google voice number wouldn't work or calling the mobile number...
If it's the mobile, its not a gvoice issue..
I really would not think that a sim card would cause the problem itselt, but it might reset your forwarding options... I dont know.. you can try this if it doesn't work...
dial #002#
this will reset ALL of your call forwarding options just in case something is wrong / corrupt there... after you verify that calls to the number work, then you can setup the conditional call forwarding..

pdxtechdoctor said:
I really would not think that a sim card would cause the problem itselt, but it might reset your forwarding options... I dont know.. you can try this if it doesn't work...
dial #002#
this will reset ALL of your call forwarding options just in case something is wrong / corrupt there... after you verify that calls to the number work, then you can setup the conditional call forwarding..
Click to expand...
Click to collapse
Great idea. I thought something similar, but when I try to enter any call forwarding codes (like the one above), I get "Call forwarding connection problem or invalid MMI code." Again, this leads me to think that perhaps the sim card really is the problem. If not, it's an AT&T network setup issue.
I'll post again later today with whatever progress I've made. Thanks for trying to help!

Picked up a new sim card, and it completely resolved the problem. Strange, but whatever. As long as the wife's phone is working, all is well!

Google Voice issues.

Wasn't quite sure where this would go in the forum. Feel free to move it Mods.
I recently purchased a Nexus 4 from the Play Store and started a Monthly4G prepaid plan through T-Mobile. Everything works perfectly except for Google Voice. I add the T-Mobile number to the forward settings in Voice and it sets up calling just fine, but when I attempt to send text messages I get nothing but messages being "queued." I attempt to view messages in my inbox on the device I get an error saying "Network Error." Ever since adding this number I haven't been receiving notifications for new texts in Growl Voice and the Google Voice website doesn't load my inbox or settings either. Any ideas?
Thank you.

I may be wrong here, but I thought I read somewhere in the forums that Google Voice doesn't work with pre-pay T-Mo
Sent from my Galaxy Nexus using xda premium

Did you update Google Voice to the latest version yet? Google Voice had an issue with texting on 4.2 until an update got released recently.

d_phekt said:
I may be wrong here, but I thought I read somewhere in the forums that Google Voice doesn't work with pre-pay T-Mo
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
This ^^^^ is your problem. You won't get gvoice to set up on tmo prepaid. Sorry man. Unless something has changed in the past 3 weeks.
DARKSIDE

I'm using it on mine no problem. Must use latest 4.2 compatible version. Also have to call Tmo and tell them to disable voicemail on your prepaid account then all messages will forward.
Sent from my Nexus 7 using Tapatalk 2

I've already called T-Mo and all that. I've had my voicemail disabled. It is more of an issue with the site's inbox not loading. It gives me an error "There was an error with your request. Please try again" and messages are constantly being queued on my Nexus 4 and 7, more so than usual. This all started when I added the N4 to my Voice call forwarding register.

What? Google voice works just fine with monthly 4g. You don't get conditional call forwarding but that's not the issue the OP is referencing.
Sent from my Nexus 7 using Tapatalk 2
---------- Post added at 07:07 PM ---------- Previous post was at 07:06 PM ----------
Heartbreak said:
I've already called T-Mo and all that. I've had my voicemail disabled. It is more of an issue with the site's inbox not loading. It gives me an error "There was an error with your request. Please try again" and messages are constantly being queued on my Nexus 4 and 7, more so than usual. This all started when I added the N4 to my Voice call forwarding register.
Click to expand...
Click to collapse
I have this issue when my internet is out
Sent from my Nexus 7 using Tapatalk 2

Yeah, my internet certainly isn't out. I'm not quite sure what it is. I sign into my friend's account on my computer and it accesses the inbox just fine. It appears to be an account specific problem.

Anyone else having problems where Google voice keeps giving notifications for old voice mails when the option to show voice mails in the native phone app is enabled?
So annoying. Every 12 or so hours, it pops up with a notification for 6 voice mails or something, all of which are old. I even make sure they were shown as read in the ap, and I played all of them and made sure they were read in the phone app.
Sent from my Nexus 4 using Tapatalk 2

InvalidUsername said:
Anyone else having problems where Google voice keeps giving notifications for old voice mails when the option to show voice mails in the native phone app is enabled?
So annoying. Every 12 or so hours, it pops up with a notification for 6 voice mails or something, all of which are old. I even make sure they were shown as read in the ap, and I played all of them and made sure they were read in the phone app.
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
Yep, I get this too. Assuming I have to call TMO like the other people stated above.

madj42 said:
Yep, I get this too. Assuming I have to call TMO like the other people stated above.
Click to expand...
Click to collapse
What does T-Mobile have to do with it?
Sent from my Nexus 4 using Tapatalk 2

I just got a group MMS on Google voice from an AT&T user.... This shouldn't be possible right? What just happened?
I am in the process of porting my number away from Google Voice cause I hate the lack of MMS support, maybe a glitch?
I'm posting here because I want someone else to check without making a dedicated thread...I have so little faith Google has done anything ... Its probably a glitch
Sent from my Nexus 7 using Tapatalk 2

At this point there's no way to use Google voice text messaging and voicemail services for TMobile pre-paid? Such a shame if so.

RobertMunch said:
At this point there's no way to use Google voice text messaging and voicemail services for TMobile pre-paid? Such a shame if so.
Click to expand...
Click to collapse
YES YOU CAN. Why is this rumor getting started. I 100% use Google Voice on my Pre-paid TMO $30 a month plan.
Disable voicemail by calling T-mobile. That way your T-mobile voicemail doesn't kick in before your GVoice mail does.
Use the Google Voice app to send and receive text messages. This way you 100% know things are getting to you. I by-pass the built in messenger app which may be why some people are having issues.
That is it.

y0bailey said:
YES YOU CAN. Why is this rumor getting started. I 100% use Google Voice on my Pre-paid TMO $30 a month plan.
Disable voicemail by calling T-mobile. That way your T-mobile voicemail doesn't kick in before your GVoice mail does.
Use the Google Voice app to send and receive text messages. This way you 100% know things are getting to you. I by-pass the built in messenger app which may be why some people are having issues.
That is it.
Click to expand...
Click to collapse
+1 here. Was on s3 with Google voice and now on the n4. Works just as it should. I had called T-Mobile to turn off my voicemail so I can let the voice voicemail get it instead

y0bailey said:
YES YOU CAN. Why is this rumor getting started. I 100% use Google Voice on my Pre-paid TMO $30 a month plan.
Disable voicemail by calling T-mobile. That way your T-mobile voicemail doesn't kick in before your GVoice mail does.
Use the Google Voice app to send and receive text messages. This way you 100% know things are getting to you. I by-pass the built in messenger app which may be why some people are having issues.
That is it.
Click to expand...
Click to collapse
+2 been using it since the plan launched.
When you first get the plan call T-Mobile. Ask to have voice mail disabled (there is no conditional forwarding, as has said), and also have them remove web-guard. When someone calls your phone, if you don't answer, google voice should time-out after x rings and take the voice mail (this is the reason you disable it on T-Mobile, or else T-Mobiles system will take the call).

y0bailey said:
YES YOU CAN. Why is this rumor getting started. I 100% use Google Voice on my Pre-paid TMO $30 a month plan.
Disable voicemail by calling T-mobile. That way your T-mobile voicemail doesn't kick in before your GVoice mail does.
Use the Google Voice app to send and receive text messages. This way you 100% know things are getting to you. I by-pass the built in messenger app which may be why some people are having issues.
That is it.
Click to expand...
Click to collapse
When I try to enable GV voicemail by entering the code *004*GV Number here# I get a error message. I got this on two different Android devices. What am I missing? Are you saying once I disable the TMo voicemail this code should go through next time?
The google voice number is not the same as my mobile number if that makes a difference.
Unfortunately, i'm unable to send text messages and i'm wondering if it has to do with entering that code number through your dialer. Worked like a charm before when I was not on a prepaid plan.

RobertMunch said:
When I try to enable GV voicemail by entering the code *004*GV Number here# I get a error message. I got this on two different Android devices. What am I missing? Are you saying once I disable the TMo voicemail this code should go through next time?
The google voice number is not the same as my mobile number if that makes a difference.
Unfortunately, i'm unable to send text messages and i'm wondering if it has to do with entering that code number through your dialer. Worked like a charm before when I was not on a prepaid plan.
Click to expand...
Click to collapse
You just don't worry about any of that. No need to dial anything or enter any codes.
Someone dials your google voice number, it rings until your google voicemail picks up. Simple as that.
If someone dials your pre-paid number, it will ring and ring and ring and ring.
To send texts just use the Google Voice app.

Luxferro said:
+2 been using it since the plan launched.
When you first get the plan call T-Mobile. Ask to have voice mail disabled (there is no conditional forwarding, as has said), and also have them remove web-guard. When someone calls your phone, if you don't answer, google voice should time-out after x rings and take the voice mail (this is the reason you disable it on T-Mobile, or else T-Mobiles system will take the call).
Click to expand...
Click to collapse
Do I have to port my number through Google Voice for this to happen successfully? Right now my google voice number is different than my mobile number.

fatttire said:
I just got a group MMS on Google voice from an AT&T user.... This shouldn't be possible right? What just happened?
I am in the process of porting my number away from Google Voice cause I hate the lack of MMS support, maybe a glitch?
I'm posting here because I want someone else to check without making a dedicated thread...I have so little faith Google has done anything ... Its probably a glitch
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Hey fattire! I'm also a Google voice user - I'd be happy to pm you my number if you want to investigate MMS functionality.
Sent from my Nexus 7 using xda app-developers app

Straight Talk w/ GV Voicemail

Does anyone have straight talk working with google voice lite for Visual Voicemail use only not ported number to GV

you need to use conditional call forwarding still.

Zepius said:
you need to use conditional call forwarding still.
Click to expand...
Click to collapse
how is that done?

*004*1yourgvoicenumber#

Straight Talk offers T-Mobile and AT&T SIM cards. If you get an AT&T SIM, conditional call forwarding WILL work.
All T-Mobile prepaid SIMs, whether direct through T-Mo or through an MVNO like Straight Talk, do NOT allow conditional call forwarding.
I had T-Mo prepaid and mostly use Google Voice and it was weird. Rejected calls went to the T-Mo voicemail, calls to GV# that I just let ring went to GV voicemail, it was hard to figure out, and one of the main reasons I switched. I use both my regular cell # and GV # because of the MMS issues and occasional reliability issues. (GV texts don't work with minimal coverage, like no data minimal, etc.)

mau006 said:
Straight Talk offers T-Mobile and AT&T SIM cards. If you get an AT&T SIM, conditional call forwarding WILL work.
All T-Mobile prepaid SIMs, whether direct through T-Mo or through an MVNO like Straight Talk, do NOT allow conditional call forwarding.
I had T-Mo prepaid and mostly use Google Voice and it was weird. Rejected calls went to the T-Mo voicemail, calls to GV# that I just let ring went to GV voicemail, it was hard to figure out, and one of the main reasons I switched. I use both my regular cell # and GV # because of the MMS issues and occasional reliability issues. (GV texts don't work with minimal coverage, like no data minimal, etc.)
Click to expand...
Click to collapse
I am trying to get CCF to work, but am having so success. I am on ST with an ATT SIM, I enter *004*1xxxxxxxxxx# but all I get back is "Connection problem or invalid MMI code" I called ST, but they said they couldn't help me. What you do I need to do to get it to work?
-Thanks
-Seth

MrSethT said:
I am trying to get CCF to work, but am having so success. I am on ST with an ATT SIM, I enter *004*1xxxxxxxxxx# but all I get back is "Connection problem or invalid MMI code" I called ST, but they said they couldn't help me. What you do I need to do to get it to work?
-Thanks
-Seth
Click to expand...
Click to collapse
thats my exact issue too and ST was no help..

adrianr514 said:
thats my exact issue too and ST was no help..
Click to expand...
Click to collapse
I'll say I have the same problem. I've tried adding a comma at the end like some have suggested with no luck. Someone please update us if you figure this out.
---------- Post added at 04:25 AM ---------- Previous post was at 04:17 AM ----------
BurtonSnol3order said:
I'll say I have the same problem. I've tried adding a comma at the end like some have suggested with no luck. Someone please update us if you figure this out.
Click to expand...
Click to collapse
Just got it figured out. Uninstall the GV app. Re-install the app. During setup process make sure you actually go through the setup steps and change the voicemail provider to GV from carrier. then the code from google works perfectly. Hope this helps

BurtonSnol3order said:
I'll say I have the same problem. I've tried adding a comma at the end like some have suggested with no luck. Someone please update us if you figure this out.
---------- Post added at 04:25 AM ---------- Previous post was at 04:17 AM ----------
Just got it figured out. Uninstall the GV app. Re-install the app. During setup process make sure you actually go through the setup steps and change the voicemail provider to GV from carrier. then the code from google works perfectly. Hope this helps
Click to expand...
Click to collapse
That did it for me, or at least it came back with a "successful" message. Thanks, I didn't even know those settings were there.

BurtonSnol3order said:
I'll say I have the same problem. I've tried adding a comma at the end like some have suggested with no luck. Someone please update us if you figure this out.
---------- Post added at 04:25 AM ---------- Previous post was at 04:17 AM ----------
Just got it figured out. Uninstall the GV app. Re-install the app. During setup process make sure you actually go through the setup steps and change the voicemail provider to GV from carrier. then the code from google works perfectly. Hope this helps
Click to expand...
Click to collapse
att or tmo sim?

BurtonSnol3order said:
Just got it figured out. Uninstall the GV app. Re-install the app. During setup process make sure you actually go through the setup steps and change the voicemail provider to GV from carrier. then the code from google works perfectly. Hope this helps
Click to expand...
Click to collapse
Hey! Thanks for this. I didn't understand what the app was asking of me the first time I installed it. Your description got me over the hump as well.
The only issue I'm still having is that actively passing on a call (swipe left) isn't sending the call to voicemail. It just rings again until finally after the set number of rings, it forward to voicemail. My Galaxy Nexus worked fine with Google voice in this regard.

Just got it figured out. Uninstall the GV app. Re-install the app. During setup process make sure you actually go through the setup steps and change the voicemail provider to GV from carrier. then the code from google works perfectly. Hope this helps
Click to expand...
Click to collapse
This worked for me as well (Nexus 4 / at&t sim on straightalk) Thanks!

Yeah, reinstalling GV is all that's needed on AT&T SIM cards. I also noticed with straight talk that I only paid for a month, and it was due to be disconnected around the holidays, but it stayed active until last week or so. Like the Hanukkah story or a Christmas miracle, but with much slower data than T-Mobile. And when I called to pay up today I found I have to wait to be mailed a new Sim card. Still, pretty awesome though.
Sent from my Galaxy Nexus using Tapatalk 2

ATT sim, Straight Talk. Deleted GV, restarted phone. Installed gv.
Select current gv (my gmail acc) "sign in"
you can now access your gv inbox blah blah blah.. "next"
"do not use google voice to make any calls" "next"
in order to configure your vmail we need .... "next"
we will not try to set up gv as the vm profider on your phone.... "configure"
pop up message "voicemail service" (dialogue box) my provider or google "select google"
Pop up "error" change to new provider? no, yes "yes"
pop up "error" forwarding number change failed "OK"
kicked back to "set up voicemail" screen OPTIONS skip, back, configure.
I have had this phone for 3 months and no luck, am I choosing the wrong options or missing something?
adrianr514 said:
att or tmo sim?
Click to expand...
Click to collapse

apathetic said:
ATT sim, Straight Talk. Deleted GV, restarted phone. Installed gv.
Select current gv (my gmail acc) "sign in"
you can now access your gv inbox blah blah blah.. "next"
"do not use google voice to make any calls" "next"
in order to configure your vmail we need .... "next"
we will not try to set up gv as the vm profider on your phone.... "configure"
pop up message "voicemail service" (dialogue box) my provider or google "select google"
Pop up "error" change to new provider? no, yes "yes"
pop up "error" forwarding number change failed "OK"
kicked back to "set up voicemail" screen OPTIONS skip, back, configure.
I have had this phone for 3 months and no luck, am I choosing the wrong options or missing something?
Click to expand...
Click to collapse
It worked for me on att sim and it pretty much did it on its own
Sent from my HTCONE using Tapatalk 4 Beta

apathetic said:
ATT sim, Straight Talk. ... pop up "error" forwarding number change failed "OK"
Click to expand...
Click to collapse
I had a similar problem recently. Two calls to customer service and 8 emails back and forth got me nowhere - everyone insisted that they don't offer call forwarding with their BYOP plans. While this is true, since they now only offer T-Mobile SIMs, it should still w work for anyone using an AT&T SIM. This morning I called and said I had an open email ticket and was told to call and ask for a manager. A few minutes later the problem was fixed - they had to turn call forwarding on.
Sent from my Galaxy Nexus using Tapatalk 2

can you please help me
BurtonSnol3order said:
I'll say I have the same problem. I've tried adding a comma at the end like some have suggested with no luck. Someone please update us if you figure this out.
---------- Post added at 04:25 AM ---------- Previous post was at 04:17 AM ----------
Just got it figured out. Uninstall the GV app. Re-install the app. During setup process make sure you actually go through the setup steps and change the voicemail provider to GV from carrier. then the code from google works perfectly. Hope this helps
Click to expand...
Click to collapse
Hey Im trying to see how to do it but its not working at all. Does this only work for other phones and not Samsung Galaxy note 2. if not can you take me step by step please .PLEASE HELP ME PLEASE

t-mobile fail
I'm trying to get this to work on a Nexus 5 with tmo sim card. I'm pretty sure I'm out of luck here since I'm seeing the following on the google voice site.
"Note: This feature does not work with T-Mobile prepaid phone plans."
Don't know why t-mobile is screwing people like this, but... I guess I'm going to get an att sim.

BurtonSnol3order said:
I'll say I have the same problem. I've tried adding a comma at the end like some have suggested with no luck. Someone please update us if you figure this out.
---------- Post added at 04:25 AM ---------- Previous post was at 04:17 AM ----------
Just got it figured out. Uninstall the GV app. Re-install the app. During setup process make sure you actually go through the setup steps and change the voicemail provider to GV from carrier. then the code from google works perfectly. Hope this helps
Click to expand...
Click to collapse
That didn't work for me. When I reinstalled Google Voice it got an error and failed.

Google Voice Not Working on AT&T

Hello fellow Nexus 5Xers,
Just got the 5X and have been getting everything up and running these last few days. Previously, I had the old Nexus 5 on AT&T and am getting things set up on the new phone, also with AT&T. My goal is to try to get Google Voice VM set up.
I went through the normal voicemail set up on the Google Voice app, but noticed that I was not getting voicemails when people called. I tried calling my number on another line and got the "This number is out of order error message". I called AT&T and got set up with a carrier VM just to make sure I had something that worked.
I went back to the Google voice settings page on the website and re-registered my phone and tried to run the code that would forward calls to my Google Voice number. When I entered the code, it says "MMI Code started" and then comes back with "Call forwarding Connection problem or invalid MMI code".
I then tried re-doing set up on the Google Voice App on Android and still no luck. Then I tried setting up a conditional forwarding in the settings menu of the Phone under "Calls>Call Forwarding" to my google voice number and I get a "Call settings error, Unexepcted response from network".
Anyone else experiencing this? Any ideas on what to do to get Google Voice VM set up?

I'm getting the same exact problem and also on ATT. Can't seem to figure out what the issue is...

Works fine here just check on computer to forward calls use your at&t number

Try putting your SIM in another phone in order to issue the conditional call forwarding command, then put it back in the 5X. This is a network dependent feature which should continue to be in force until you cancel it (regardless of which phone you are using).

tlopez1973 said:
Works fine here just check on computer to forward calls use your at&t number
Click to expand...
Click to collapse
Thanks for the reply, TLopez. Are you using AT&T? When I go on my account page for AT&T, it says you have to enter a set of codes on the phone to set it up and can't set it up on-line.

charmcitybryan said:
Hello fellow Nexus 5Xers,
Just got the 5X and have been getting everything up and running these last few days. Previously, I had the old Nexus 5 on AT&T and am getting things set up on the new phone, also with AT&T. My goal is to try to get Google Voice VM set up.
Anyone else experiencing this? Any ideas on what to do to get Google Voice VM set up?
Click to expand...
Click to collapse
I am in the same boat as you. As far as I can tell the problem is with the way AT&T configured the account when we swapped SIM's. (Since you went from a Nexus 5 to the 5X, I'm assuming that you had AT&T give you a new Nano-SIM to replace the Micro-SIM that was in your 5).
From what I have been able to piece together all Smart Phone Voicemail accounts being provisioned now by AT&T are setup with Visual Voicemail and that setup is not allowing the provisional forwarding that Google Voice requires to become the Voicemail provider for the number.
When I look on my 5X under Dialer App -> Menu -> Settings -> Calls -> Call Forwarding
the Settings for "When busy", "When unanswered ", & "When unavailable" are "Off", "Off", & "Disabled".
When I look at these setting on an AT&T phone that was provisioned a few years ago, those setting show the AT&T voicemail access number.
I've talked to three different CSR's on the business account line and they had no useful information.

Same issue
I am also having the same issue. I switched from Nexus 4 to Nexus 5X and it seems AT&T network is not allowing call forwarding to be enabled.
Here is what I have tried but still now fix:
1.) Uninstall and reinstall Google Voice app.
2.) Uninstall, reboot, and reinstall Goofle Voice app.
3.) Deactivate and reactivate using instructions on voice.google.com
4.) Try programming forwarding number under Call Settings menu.
5.) Talk to AT&T chat support. No luck...insist the phone is unsupported on network data protocols or some other BS.
Any information would be helpful.

I remember from the past that even if att set has errors on the phone, that it worked anyway. I have been using gv since the nexus one and it was sketchy back then. I havent' had any problems for a couple years. The new sim might F it up. But it works for me. I have been involved in many GV threads in the past. It might help to read some of those. The web interface GV is the key. It has mostly to do with the settings on your end, not att. They don't know **** all anyway.
I'm going to search and see what I can find. I have used GV and att exclusively since 2010, and It's never really failed.
To be clear, I'm using a 5x with an Att SIM, I do not have GV installed on the N5X and things work normally, both GV # and SIM associated att # both go to GV VM and Notifications come through hangouts and both numbers ring the handset.
post here for Q's about web interface. I never touched the n5x voicemail settings. on the handset. it just worked from the beginning.

jbrinkley said:
I never touched the n5x voicemail settings. on the handset. it just worked from the beginning.
Click to expand...
Click to collapse
But you didn't change SIMs when you moved to your 5X, correct?
That has been my experience with GV and new phones in the past. As long as the account was configured correctly on the previous phone, there was nothing that needed to be done on the new phone, since all the conditional forwarding was already setup on the network side.

yes, correct. I was just trying to say that it's possible and you don't need to call att to make it happen. Under my forwarding menu
always forward =off
when busy, unanswered, unreachable = my gv #

jbrinkley said:
yes, correct. I was just trying to say that it's possible and you don't need to call att to make it happen. Under my forwarding menu
always forward =off
when busy, unanswered, unreachable = my gv #
Click to expand...
Click to collapse
Yea, if I go into that menu and try to change the values it just returns an error, I am not able to change the values from "off" and "disabled". And even with those showing "off" and "disabled" AT&T's voicemail works correctly.

what about voicemail setting? I have "your carrier" not gv.

jbrinkley said:
what about voicemail setting? I have "your carrier" not gv.
Click to expand...
Click to collapse
I have tried both setting, it makes no difference.
I even have had AT&T turn off VM on the network side, that didn't help at all.
At this point I'm not sure if "Conditional forwarding" is not available on newly provisioned lines or that the Nexus 5X doesn't have the tools to setup conditional forwarding.
I have a SIM adapter on order, when that comes in I will try to do the GV configuration on my old HTC M7 to see if that makes any difference. I don't really think that it will, but it sounds like a less frustrating step than calling into AT&T repeatedly until I happen across a CSR that knows how to setup conditional forwarding on the network side. (Or that knows conclusively that it is not possible on new SIM activations.)

read this page. it's something easy, it has to be. I have set up other people on gv with the same phones. Never had a problem but its in the details.
I do wish you good luck.
https://productforums.google.com/forum/#!msg/voice/aYqCm2rIPd4/mpv3OmKVEyUJ

jbrinkley said:
yes, correct. I was just trying to say that it's possible and you don't need to call att to make it happen. Under my forwarding menu
always forward =off
when busy, unanswered, unreachable = my gv #
Click to expand...
Click to collapse
So yes, in this case, I can't seem to add my Google Voice number to those fields. When I go in, all fields are "off" and if I try to input my GV number for any of them, I get an error that states "Unexpected response from network"
Even if I try to input another number altogether, i.e. my home or work number, I get the same response.

I was having this same issue with my Nexus 5X using a new At&t nano sim. To resolve it, I had to call and speak with Customer Service. I explained that I wanted to setup Conditional Call Forwarding for all three conditions (busy, unreachable, unanswered) and they were able make the changes. I checked the Call Forwarding Settings screen immediately after hanging up and confirmed the correct Forwarding # was in place.

letM3in said:
I was having this same issue with my Nexus 5X using a new At&t nano sim. To resolve it, I had to call and speak with Customer Service. I explained that I wanted to setup Conditional Call Forwarding for all three conditions (busy, unreachable, unanswered) and they were able make the changes. I checked the Call Forwarding Settings screen immediately after hanging up and confirmed the correct Forwarding # was in place.
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I have changed phones between iOS and Android several times, never had issues with GV until my first Nexus (which is the 5x). The MMI codes that GV gives would not work, and from the call screen, if i clicked on the (...) in the top right corner i could go to 'settings', but it still wouln't take my GV number.
I spent 2 hours with ATT, she was very very helpful and got "advanced support" to help. Eventually, ATT changed all 3 of my "conditional call forwarding" to my GV number, but it still went to my ATT voicemail. ATT lady started to conference Google in for help. I had to leave the call, but several hours later i started getting VM thru GV. I'm not sure if the conditional call forwarding numbers just needed time to activate across the network (ATT Lady said that it didn't), or if when she spoke to Google they figured something out.
Good luck everyone. The problem is resolvable with ATT help, I wish I had more details to provide.

I just called my 5X and I got my GV message for when a call is missed. I am coming from a Moto X 2014 that had GV setup as the VM and all I did was move my sim from that phone to the 5X. Not that this helps anyone with a problem, but figured I would chime in on my scenario that does work.

I was having same issue... Seems the only way to resolve is to contact Att. The CSR I spoke with on chat was very knowledgeable of this issue and resolved it in less than 5 minutes. Even still... It's an unnecessary inconvenience

I've had this issue in the past, it randomly started happening on my prior M8. Nothing worked...no MMI codes, online meetings, manual call forward numbers, nothing...I ended up getting it resolved by having ATT advanced technical support manually edit the forwarding scenarios and numbers on the back end. Even they were confused as to why it was happening, and I had to get to the second level of advanced support before the technician had the correct access rights to edit the numbers. This was back in July-ish, and they had been apparently going through some significant "non-cystomer-facing" changes to their backbend VM systems.. All GV working fine for me asof now, and I'm still using the same Nano-SIM card on my 5X that cane from that M8.

Verizon Voicemail not working on 5X.

Anyone else having issues with their Verizon Voicemail on the 5X? Whenever I get a voicemail, instead of the regular notification that I have a new voicemail, I'm getting a text message with a bunch of gibberish, like this:
Code:
//VZWVVM:SYNC:ev=NM;id=4;c=1;t=v;s=xxxxxx;dt=27/10/2015 09:30 -0500;l=7;dev_t=5
Of course I just got off the phone with Verizon level 2 technical support and they told me that its my phone and it isn't compatible with the way their voicemails are handled in their system, which is just their way of passing blame to someone else.
Anyway, I'm still able to receive and check my voicemails, I just don't get the proper notifications anymore, just a text message with gibberish. I've tried the default google messenger and also Textra, and both do the same thing (thinking maybe it was my SMS app).
I also don't have visual voicemail, and told the verizon rep i just want basic voicemail, and they told me their free voicemail is some sort of basic visual voicemail now, which I think is part of the problem.
Any suggestions, or can anyone verify their voicemail notification icon is working correctly??

Jexx11 said:
Anyone else having issues with their Verizon Voicemail on the 5X? Whenever I get a voicemail, instead of the regular notification that I have a new voicemail, I'm getting a text message with a bunch of gibberish, like this:
Code:
//VZWVVM:SYNC:ev=NM;id=4;c=1;t=v;s=xxxxxx;dt=27/10/2015 09:30 -0500;l=7;dev_t=5
Of course I just got off the phone with Verizon level 2 technical support and they told me that its my phone and it isn't compatible with the way their voicemails are handled in their system, which is just their way of passing blame to someone else.
Anyway, I'm still able to receive and check my voicemails, I just don't get the proper notifications anymore, just a text message with gibberish. I've tried the default google messenger and also Textra, and both do the same thing (thinking maybe it was my SMS app).
I also don't have visual voicemail, and told the verizon rep i just want basic voicemail, and they told me their free voicemail is some sort of basic visual voicemail now, which I think is part of the problem.
Any suggestions, or can anyone verify their voicemail notification icon is working correctly??
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Click to collapse
Same issue when setting up my sister's 5X. I had the issue initially when getting my Nexus 6 on Verizon very early. There will be an updated verizon visual voicemail app for nexus phones on Verizon in the future just as Motorola came out with one for the Nexus 6 IMO. There was one for the Samsung Galaxy Nexus on Verizon as well back in the day. Until then, your best bet is to use Google voice to handle Voicemail. Works really well once you have it set up. If you dont use your google voice number for anything else; set it to do not disturb in the settings on your desktop so that it goes right to voicemail once your Verizon line is not picked up.....

elreydenj said:
Same issue when setting up my sister's 5X. I had the issue initially when getting my Nexus 6 on Verizon very early. There will be an updated verizon visual voicemail app for nexus phones on Verizon in the future just as Motorola came out with one for the Nexus 6 IMO. There was one for the Samsung Galaxy Nexus on Verizon as well back in the day. Until then, your best bet is to use Google voice to handle Voicemail. Works really well once you have it set up. If you dont use your google voice number for anything else; set it to do not disturb in the settings on your desktop so that it goes right to voicemail once your Verizon line is not picked up.....
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Thank you for this information, I will definitely give it a try for a workaround. Do I also need to install the Google Voice app on my phone for this to work?

Jexx11 said:
Thank you for this information, I will definitely give it a try for a workaround. Do I also need to install the Google Voice app on my phone for this to work?
Click to expand...
Click to collapse
No, you will not need the google voice app. You will need to access settings in google voice on your desktop. You can create a greeting through there and set the google voice line to do not disturb if you are not going to utilize it for normal calls. You will need to utilize hangouts to access the voice mails. They will come as texts and you can also listen to them through the hangouts app. Works really well in my opinion.

elreydenj said:
No, you will not need the google voice app. You will need to access settings in google voice on your desktop. You can create a greeting through there and set the google voice line to do not disturb if you are not going to utilize it for normal calls. You will need to utilize hangouts to access the voice mails. They will come as texts and you can also listen to them through the hangouts app. Works really well in my opinion.
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Ah yes I remember I played around with Hangouts and Voicemail back when the Hangouts Dialer was first released, I remember now that I had the option of listening to voicemails through Hangouts.
I think I have it all set up now, just have to find another phone to call my number and test it out lol.
Thanks again for the help!

Call Verizon and ask for disable visual voicemail. Ask for standard voicemail and block both standard and advanced visual voicemail. Then the old school voicemail indicator will work again.
This is the same issue CM users have had on Verizon with their visual voicemail.

wpbear said:
Call Verizon and ask for disable visual voicemail. Ask for standard voicemail and block both standard and advanced visual voicemail. Then the old school voicemail indicator will work again.
This is the same issue CM users have had on Verizon with their visual voicemail.
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Click to collapse
I was told that would work as well when on the phone with Verizon.....

Just did a test on my 5x (Verizon) and it went into my VM and after I left a test message and hang up, it gave me the notification icon and sound. I never had visual VM before, so I don't know if that is the reason. Otherwise, working fine for me.

GertBFrobe said:
Just did a test on my 5x (Verizon) and it went into my VM and after I left a test message and hang up, it gave me the notification icon and sound. I never had visual VM before, so I don't know if that is the reason. Otherwise, working fine for me.
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Click to collapse
That is correct. However, did you make sure you have advanced calling activated on your account so that you can do data over voice..... Voice over LTE? Call in and activate it with Verizon if you dont. Sometimes with the activation of that , it automatically enters you into basic visual voicemail which can then be a problem.

elreydenj said:
That is correct. However, did you make sure you have advanced calling activated on your account so that you can do data over voice..... Voice over LTE? Call in and activate it with Verizon if you dont. Sometimes with the activation of that , it automatically enters you into basic visual voicemail which can then be a problem.
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Click to collapse
This must be what happened with me, I activated advanced calling and I'm guessing that triggered basic visual voicemail which is the problem.
And the tech I talked to told me there was no way to remove basic free visual voicemail and go back to standard voicemail. Maybe she is wrong, I'm not sure, but either way I'm content with using Google Voice for now.
Sent from my Nexus 5X using XDA Free mobile app

Isn't there a second file for Verizon services?
Sent from my Nexus 5X using Tapatalk

wpbear said:
Call Verizon and ask for disable visual voicemail. Ask for standard voicemail and block both standard and advanced visual voicemail. Then the old school voicemail indicator will work again.
Click to expand...
Click to collapse
Yes, do this, for now anyway, until Visual Voicemail catches up with M. I still have Advanced Calling enabled, as well as HD calling, so VoLTE should work. With the Visual Voicemail removed (by VZW via chat in my case), I just get the old school simple voicemail notification on the status bar and dial *86 to retrieve.

Verizon Wireless Fixed my Issue
I had this issue since I got my Nexus 5X 2 months ago, and Verizon Wireless just fixed it over the phone and now it works fine. I don't use visual voicemail or anything fancy, although I used to use Google Voice up until a year ago.
He basically reinitialized the voicemail, so I had to set it up again from scratch, re-recording my outgoing message etc.
I should also mention my texts didn't work sometimes either... some MMS messages would just say "Downloading" and never download, and this happened often on my old Droid Maxx HD. The workaround was to disable wireless and wait for it to download over the data connection. Anyway this started happening on my new Nexus 5X also, but they reprovisioned the phone and fixed that also. :victory:

You can turn this off yourself from the My Verizon app or the website. No need to call Verizon. It's listed under "manage features".

jackdubl said:
You can turn this off yourself from the My Verizon app or the website. No need to call Verizon. It's listed under "manage features".
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Click to collapse
Just did this and it worked flawlessly. Thank you sir.