Develop Bugs

GN on T-mobile

For some reason when I loaded my sim it keeps telling me I have a voice mail even though my account is empty. I tried installing google voice since thats my mail voice mail account and the icon is still there.
Anyone experience this? Anyone find a way to get rid of it?

Is this your first time starting? They send you a voicemail notification so that you'll dial your T-Mobile voicemail and set it up. Until you set it up it won't go away.

Call your number and leave yourself a message. Then delete that voicemail. It should go away.

El Daddy said:
Call your number and leave yourself a message. Then delete that voicemail. It should go away.
Click to expand...
Click to collapse
+1
when i had this issue, i tried this months ago and worked fine.
to make sure you understand.
make sure you DO NOT set up google voice for your voice mail yet.
make sure you still have tmobile voice mail set as default.
call yourself from home phone/ girls phone/ bf's phone ect..
dial tmo's voice mail number. delete voice mail.
BOOM Shakalaka!!!
you're set.

I'm having a similar issue as the OP. I just got my sim card swapped out by T-Mobile, and now I have a new voicemail notification that I can't get rid of.
I actually have my voicemail completely disabled, so I have no way of leaving myself a message or anything (I have it setup this way so my carrier's voicemail doesn't pickup any of my voicemails).
Any recommendations on how to get rid of this? It has been driving me crazy.
---------- Post added at 08:32 PM ---------- Previous post was at 07:49 PM ----------
I just tried online chat, but they weren't really any help:
Code:
Me: I just traded in my sim card for a new one at the local store, and put the new sim card into my phone. My phone now shows a new voicemail notification that I am unable to get rid of. I have voicemail completely disabled on my plan, so I know that I have no new messages. This notification is irritating, and I would like to get rid of it.
%Noel M: Welcome to T-Mobile live Chat. I’m Noel and I'll be glad to help you, for your reference my ID number is 853274.
%Noel M: Would this be for prepaid account?
Me: correct
%Noel M: Let me find ways to remove that notification off the phone, one moment please.
Me: Thank you
%Noel M: You're welcome.
%Noel M: I'm still on it, one more minute please.
%Noel M: Have you restarted the phone and checked if the voicemail icon is still on the phone? Cna you tell me the make and model of the phone?
Me: Yeah, I have tried restarting the phone, taking the sim card out, and putting it back in, etc.
Me: It's a Galaxy Nexus.
Me: I don't think the issue is related to the phone, as it started as soon as I turned on the phone with the new sim card.
%Noel M: Did the phone came from T-Mobile or from a 3rd paty reseller?
Me: 3rd party reseller - directly from Google.
%Noel M: As a courtesy for non T-Mobile phones, we can attempt to troubleshoot internet, picture message, or network issues but please be aware that we cannot guarantee the functionality.
Me: ok. Thanks.
Me: It has something to do with them switching the sim card - with the old sim card, I had zero issues, and as soon as I put the new one in the issue showed up.
%Noel M: Can you open the notification? Do we have options about it for example is by deleting it?
Me: The notification says: "New voicemail Dial +1-805-637-7243".
Me: And when I click on it it places a call to that number (the TMobile voicemail system).
Me: But I can't actually do anything once I dial the number since I do not have a voicemail account setup.
%Noel M: Let me check if there are documents about this, if not I'll let you know once I'm done.
%Noel M: Please try this steps:
Call your number and leave a voicemail
Once you recieve the notification, access your voicemail
Listen to the entire message and then press 7 to delete it
Press the * key to return to the main menu
Hang up and check for the icon
If it is still there, powercycle your phone
Me: I can't leave myself a voicemail because my voicemail is completely disabled. When I call my phone number, it just keeps on ringing, and the voicemail never picks up.
%Noel M: I understand. Unfortunately, we have already exhausted all troubleshooting steps available here. Since we have limited info about your device, we need you to call the manufacturer of the phone to get assistance about this matter.
Me: okay.
%Noel M: Thank you for using T-Mobile live Chat. Have a great night!
Is there any way to completely disable voicemail notifications? I use Google Voice, so I do not care about carrier voicemail notifications at all.

xur17 said:
I'm having a similar issue as the OP. I just got my sim card swapped out by T-Mobile, and now I have a new voicemail notification that I can't get rid of.
I actually have my voicemail completely disabled, so I have no way of leaving myself a message or anything (I have it setup this way so my carrier's voicemail doesn't pickup any of my voicemails).
Click to expand...
Click to collapse
Enable your voicemail and leave a message, then delete the message. You don't need to have your voicemail disabled for GV to work correctly. As long as you setup GV correctly, it will enable call forwarding so your carrier voicemail does not interfere.

bozzykid said:
Enable your voicemail and leave a message, then delete the message. You don't need to have your voicemail disabled for GV to work correctly. As long as you setup GV correctly, it will enable call forwarding so your carrier voicemail does not interfere.
Click to expand...
Click to collapse
But call forwarding uses my minutes. So each call that goes to voicemail costs me minutes, and I am on the 100 minutes a month plan, so I don't really have a bunch to share.

xur17 said:
But call forwarding uses my minutes. So each call that goes to voicemail costs me minutes, and I am on the 100 minutes a month plan, so I don't really have a bunch to share.
Click to expand...
Click to collapse
If you really want to go the prepaid route I would just use your google voice number (in other words don't give out your "real number") and disable the voice mail that comes with whatever prepaid service you use.

jimmyz said:
If you really want to go the prepaid route I would just use your google voice number (in other words don't give out your "real number") and disable the voice mail that comes with whatever prepaid service you use.
Click to expand...
Click to collapse
That's exactly what I am doing...
My voicemail is completely disabled for my account. The problem is that I swapped out my sim card at TMobile, and now my phone says it has a new voicemail with no way of clearing it, since my voicemail is completely disabled.

xur17 said:
That's exactly what I am doing...
My voicemail is completely disabled for my account. The problem is that I swapped out my sim card at TMobile, and now my phone says it has a new voicemail with no way of clearing it, since my voicemail is completely disabled.
Click to expand...
Click to collapse
I hate to say it but you may have to call support. I initially had the voicemail symbol that I couldn't get rid of until I set up the voicemail. Then I had the voicemail disabled.

jimmyz said:
I hate to say it but you may have to call support. I initially had the voicemail symbol that I couldn't get rid of until I set up the voicemail. Then I had the voicemail disabled.
Click to expand...
Click to collapse
I did contact support... Not to be rude, but did you read this thread? I posted a log of my chat with support, and posted that I have my voicemail disabled.
I may end up reactivating my voicemail, setting up voicemail, and then disabling voicemail again. Unfortunately I think I have to talk to support for each of those steps.

I was told that using VM doesn't use minutes. I'm on the 100 minute plan too. Just a thought. That or you could try calling from SIPDroid but I never have gotten it to work with Google Voice.
Sent from my XT862 using XDA

MrObvious said:
I was told that using VM doesn't use minutes. I'm on the 100 minute plan too. Just a thought. That or you could try calling from SIPDroid but I never have gotten it to work with Google Voice.
Sent from my XT862 using XDA
Click to expand...
Click to collapse
Calling my voicemail box definitely uses my minutes. I'm not sure if calls forwarded use minutes, but I am pretty sure they do.

I have an HTC One S, but I think it should still be the same. Go to Settings>call> Clear voicemail notification.

xur17 said:
I did contact support... Not to be rude, but did you read this thread? I posted a log of my chat with support, and posted that I have my voicemail disabled.
I may end up reactivating my voicemail, setting up voicemail, and then disabling voicemail again. Unfortunately I think I have to talk to support for each of those steps.
Click to expand...
Click to collapse
Sorry, I meant call which will likely be more painful than chat
Sent from my cm_tenderloin using Tapatalk

jimmyz said:
Sorry, I meant call which will likely be more painful than chat
Sent from my cm_tenderloin using Tapatalk
Click to expand...
Click to collapse
Ah. My bad then. I'll give that a shot in a few days. Google is sending me a replacement device for other issues, so I am going to try and see if that fixes it for some reason first.

Update: I was having an issue with a voicemail notification displaying on my phone even though I had voicemail completely disabled on my phone after I got a new sim card. I solved the issue by re-enabling the voicemail for my account (via online chat), and then disabling it again a day later (again via online chat).
I'm just posting this in case someone else has the same issue as me. I didn't even have to leave myself a voicemail and delete it or anything like people above were saying (probably because my voicemail system was initially completely disabled).

Thanks everyone! Calling myself and leaving a voicemail fixed it!

[Q] Incoming calls straight to voicemail

On my wife's GSM Galaxy Nexus, running JB 4.1.1, all incoming calls are getting forwarded directly to voicemail. I've tried quite a few things to remedy the issue, but to no avail. Here are some of the relevant details.
Phone worked fine for at least a week after the JB update.
She can place calls without any problem.
She can receive email and browse the web without issue, both on WiFi and on 3G/H.
I can forward her phone to our home number and the forwarding works perfectly.
We use Google Voice for our voicemail service. When I try to reset voicemail settings to our cellular carrier (AT&T), the phone does NOT seem to reset the voicemail numbers (they still appear as her Google Voice number). However, when I do remove Google Voice and then call the phone, I get a message that her voicemail is not set up. Which makes sense: we've never set up AT&T voicemail.
I've done a factory reset: calls still go straight to voicemail. And the voicemail number after a factory reset is STILL her Google Voice number.
Any help would be greatly appreciated!

Did you port the # to Google voice? I that would explain the settings sticking after reset.. It sounds like a GV issue and not a phone issue
Sent from my Galaxy Nexus using xda premium

KevinAlbrecht said:
Did you port the # to Google voice? I that would explain the settings sticking after reset.
Click to expand...
Click to collapse
No, we did not. I'd agree with you that it's a Google Voice issue...except everything was working fine up until one or two days ago. Calls both in and out worked without issue, as did voicemail.
Very strange. I'm going to contact AT&T to get their take on things.

AT&T seem to think its a bad SIM card. I'm going to pick up a new one tomorrow.

last time this happened my girlfriend somehow added me to the auto reject list lol

Crittias said:
AT&T seem to think its a bad SIM card. I'm going to pick up a new one tomorrow.
Click to expand...
Click to collapse
I'm not sure if you said calling to google voice number wouldn't work or calling the mobile number...
If it's the mobile, its not a gvoice issue..
I really would not think that a sim card would cause the problem itselt, but it might reset your forwarding options... I dont know.. you can try this if it doesn't work...
dial #002#
this will reset ALL of your call forwarding options just in case something is wrong / corrupt there... after you verify that calls to the number work, then you can setup the conditional call forwarding..

pdxtechdoctor said:
I really would not think that a sim card would cause the problem itselt, but it might reset your forwarding options... I dont know.. you can try this if it doesn't work...
dial #002#
this will reset ALL of your call forwarding options just in case something is wrong / corrupt there... after you verify that calls to the number work, then you can setup the conditional call forwarding..
Click to expand...
Click to collapse
Great idea. I thought something similar, but when I try to enter any call forwarding codes (like the one above), I get "Call forwarding connection problem or invalid MMI code." Again, this leads me to think that perhaps the sim card really is the problem. If not, it's an AT&T network setup issue.
I'll post again later today with whatever progress I've made. Thanks for trying to help!

Picked up a new sim card, and it completely resolved the problem. Strange, but whatever. As long as the wife's phone is working, all is well!

Changing Voicemail Number

Can we not use Google Voice for voicemail? I try to update the voicemail number but it's grayed out.

Do it from the Google voice website.. Use a different device.. Then go to settings devices and add a device.. Follow instructions.. Worked for me perfect.

Did it, said it was successful, phone still says carrier is still my VM client not GV, not good at all LG/T-Mobile, in fact its straight up bull****.

salamandar said:
Did it, said it was successful, phone still says carrier is still my VM client not GV, not good at all LG/T-Mobile, in fact its straight up bull****.
Click to expand...
Click to collapse
The VM client will say carrier but the call is correctly forwarded to GV. Check your call forwarding settings.

The problem with that is the extended rings, what caller waits through 8 to 10 rings to leave a VM, they just get annoyed and hang up, which is why the carriers block it.

Mine still says carrier.. Google voice is working.. I had someone call and test it.. Didn't seem like it was ringing any longer than normal.

I just tested, 9 rings with the 5th stating call was forwarded. Believe what ya want, its an issue, who waits through 9 rings?

Just tested mine again.. Didn't decline call to get it to voice-mail.. Rang 6 times and no forwarding message..
---------- Post added at 08:04 AM ---------- Previous post was at 08:03 AM ----------
Maybe deactivate your phone on Google voice. Com and reactivate it?

I just did the***004 number# thing and it worked like normal.
Sent from my LG-D851 using XDA Free mobile app

So...the only way I can switch this is to put my SIM into a different phone and set it up that way...then put the SIM back in my G3?

Google Voice Not Working on AT&T

Hello fellow Nexus 5Xers,
Just got the 5X and have been getting everything up and running these last few days. Previously, I had the old Nexus 5 on AT&T and am getting things set up on the new phone, also with AT&T. My goal is to try to get Google Voice VM set up.
I went through the normal voicemail set up on the Google Voice app, but noticed that I was not getting voicemails when people called. I tried calling my number on another line and got the "This number is out of order error message". I called AT&T and got set up with a carrier VM just to make sure I had something that worked.
I went back to the Google voice settings page on the website and re-registered my phone and tried to run the code that would forward calls to my Google Voice number. When I entered the code, it says "MMI Code started" and then comes back with "Call forwarding Connection problem or invalid MMI code".
I then tried re-doing set up on the Google Voice App on Android and still no luck. Then I tried setting up a conditional forwarding in the settings menu of the Phone under "Calls>Call Forwarding" to my google voice number and I get a "Call settings error, Unexepcted response from network".
Anyone else experiencing this? Any ideas on what to do to get Google Voice VM set up?

I'm getting the same exact problem and also on ATT. Can't seem to figure out what the issue is...

Works fine here just check on computer to forward calls use your at&t number

Try putting your SIM in another phone in order to issue the conditional call forwarding command, then put it back in the 5X. This is a network dependent feature which should continue to be in force until you cancel it (regardless of which phone you are using).

tlopez1973 said:
Works fine here just check on computer to forward calls use your at&t number
Click to expand...
Click to collapse
Thanks for the reply, TLopez. Are you using AT&T? When I go on my account page for AT&T, it says you have to enter a set of codes on the phone to set it up and can't set it up on-line.

charmcitybryan said:
Hello fellow Nexus 5Xers,
Just got the 5X and have been getting everything up and running these last few days. Previously, I had the old Nexus 5 on AT&T and am getting things set up on the new phone, also with AT&T. My goal is to try to get Google Voice VM set up.
Anyone else experiencing this? Any ideas on what to do to get Google Voice VM set up?
Click to expand...
Click to collapse
I am in the same boat as you. As far as I can tell the problem is with the way AT&T configured the account when we swapped SIM's. (Since you went from a Nexus 5 to the 5X, I'm assuming that you had AT&T give you a new Nano-SIM to replace the Micro-SIM that was in your 5).
From what I have been able to piece together all Smart Phone Voicemail accounts being provisioned now by AT&T are setup with Visual Voicemail and that setup is not allowing the provisional forwarding that Google Voice requires to become the Voicemail provider for the number.
When I look on my 5X under Dialer App -> Menu -> Settings -> Calls -> Call Forwarding
the Settings for "When busy", "When unanswered ", & "When unavailable" are "Off", "Off", & "Disabled".
When I look at these setting on an AT&T phone that was provisioned a few years ago, those setting show the AT&T voicemail access number.
I've talked to three different CSR's on the business account line and they had no useful information.

Same issue
I am also having the same issue. I switched from Nexus 4 to Nexus 5X and it seems AT&T network is not allowing call forwarding to be enabled.
Here is what I have tried but still now fix:
1.) Uninstall and reinstall Google Voice app.
2.) Uninstall, reboot, and reinstall Goofle Voice app.
3.) Deactivate and reactivate using instructions on voice.google.com
4.) Try programming forwarding number under Call Settings menu.
5.) Talk to AT&T chat support. No luck...insist the phone is unsupported on network data protocols or some other BS.
Any information would be helpful.

I remember from the past that even if att set has errors on the phone, that it worked anyway. I have been using gv since the nexus one and it was sketchy back then. I havent' had any problems for a couple years. The new sim might F it up. But it works for me. I have been involved in many GV threads in the past. It might help to read some of those. The web interface GV is the key. It has mostly to do with the settings on your end, not att. They don't know **** all anyway.
I'm going to search and see what I can find. I have used GV and att exclusively since 2010, and It's never really failed.
To be clear, I'm using a 5x with an Att SIM, I do not have GV installed on the N5X and things work normally, both GV # and SIM associated att # both go to GV VM and Notifications come through hangouts and both numbers ring the handset.
post here for Q's about web interface. I never touched the n5x voicemail settings. on the handset. it just worked from the beginning.

jbrinkley said:
I never touched the n5x voicemail settings. on the handset. it just worked from the beginning.
Click to expand...
Click to collapse
But you didn't change SIMs when you moved to your 5X, correct?
That has been my experience with GV and new phones in the past. As long as the account was configured correctly on the previous phone, there was nothing that needed to be done on the new phone, since all the conditional forwarding was already setup on the network side.

yes, correct. I was just trying to say that it's possible and you don't need to call att to make it happen. Under my forwarding menu
always forward =off
when busy, unanswered, unreachable = my gv #

jbrinkley said:
yes, correct. I was just trying to say that it's possible and you don't need to call att to make it happen. Under my forwarding menu
always forward =off
when busy, unanswered, unreachable = my gv #
Click to expand...
Click to collapse
Yea, if I go into that menu and try to change the values it just returns an error, I am not able to change the values from "off" and "disabled". And even with those showing "off" and "disabled" AT&T's voicemail works correctly.

what about voicemail setting? I have "your carrier" not gv.

jbrinkley said:
what about voicemail setting? I have "your carrier" not gv.
Click to expand...
Click to collapse
I have tried both setting, it makes no difference.
I even have had AT&T turn off VM on the network side, that didn't help at all.
At this point I'm not sure if "Conditional forwarding" is not available on newly provisioned lines or that the Nexus 5X doesn't have the tools to setup conditional forwarding.
I have a SIM adapter on order, when that comes in I will try to do the GV configuration on my old HTC M7 to see if that makes any difference. I don't really think that it will, but it sounds like a less frustrating step than calling into AT&T repeatedly until I happen across a CSR that knows how to setup conditional forwarding on the network side. (Or that knows conclusively that it is not possible on new SIM activations.)

read this page. it's something easy, it has to be. I have set up other people on gv with the same phones. Never had a problem but its in the details.
I do wish you good luck.
https://productforums.google.com/forum/#!msg/voice/aYqCm2rIPd4/mpv3OmKVEyUJ

jbrinkley said:
yes, correct. I was just trying to say that it's possible and you don't need to call att to make it happen. Under my forwarding menu
always forward =off
when busy, unanswered, unreachable = my gv #
Click to expand...
Click to collapse
So yes, in this case, I can't seem to add my Google Voice number to those fields. When I go in, all fields are "off" and if I try to input my GV number for any of them, I get an error that states "Unexpected response from network"
Even if I try to input another number altogether, i.e. my home or work number, I get the same response.

I was having this same issue with my Nexus 5X using a new At&t nano sim. To resolve it, I had to call and speak with Customer Service. I explained that I wanted to setup Conditional Call Forwarding for all three conditions (busy, unreachable, unanswered) and they were able make the changes. I checked the Call Forwarding Settings screen immediately after hanging up and confirmed the correct Forwarding # was in place.

letM3in said:
I was having this same issue with my Nexus 5X using a new At&t nano sim. To resolve it, I had to call and speak with Customer Service. I explained that I wanted to setup Conditional Call Forwarding for all three conditions (busy, unreachable, unanswered) and they were able make the changes. I checked the Call Forwarding Settings screen immediately after hanging up and confirmed the correct Forwarding # was in place.
Click to expand...
Click to collapse
I have changed phones between iOS and Android several times, never had issues with GV until my first Nexus (which is the 5x). The MMI codes that GV gives would not work, and from the call screen, if i clicked on the (...) in the top right corner i could go to 'settings', but it still wouln't take my GV number.
I spent 2 hours with ATT, she was very very helpful and got "advanced support" to help. Eventually, ATT changed all 3 of my "conditional call forwarding" to my GV number, but it still went to my ATT voicemail. ATT lady started to conference Google in for help. I had to leave the call, but several hours later i started getting VM thru GV. I'm not sure if the conditional call forwarding numbers just needed time to activate across the network (ATT Lady said that it didn't), or if when she spoke to Google they figured something out.
Good luck everyone. The problem is resolvable with ATT help, I wish I had more details to provide.

I just called my 5X and I got my GV message for when a call is missed. I am coming from a Moto X 2014 that had GV setup as the VM and all I did was move my sim from that phone to the 5X. Not that this helps anyone with a problem, but figured I would chime in on my scenario that does work.

I was having same issue... Seems the only way to resolve is to contact Att. The CSR I spoke with on chat was very knowledgeable of this issue and resolved it in less than 5 minutes. Even still... It's an unnecessary inconvenience

I've had this issue in the past, it randomly started happening on my prior M8. Nothing worked...no MMI codes, online meetings, manual call forward numbers, nothing...I ended up getting it resolved by having ATT advanced technical support manually edit the forwarding scenarios and numbers on the back end. Even they were confused as to why it was happening, and I had to get to the second level of advanced support before the technician had the correct access rights to edit the numbers. This was back in July-ish, and they had been apparently going through some significant "non-cystomer-facing" changes to their backbend VM systems.. All GV working fine for me asof now, and I'm still using the same Nano-SIM card on my 5X that cane from that M8.

AT&T Visual Voicemail on the OP3?

Can't seem to find a way to make it work... VZW had an app I used on my Nexus 6 that worked perfectly... is there an AT&T version that I can install and "read" my voicemails?
I hate having to call in and get them like it's 1997... LOL

Tried everything... Got the AT&T app from the Play Store but it won't connect. I have to manually dial into voicemail and listen and retrieve them like I am on a flip phone from the 1990's... Very annoying. There has to be a way to at least download them to my phone like an iPhone does, or actually read them. I would settle for the basic way the iPhone does where I can see a list of what numbers left a message and play them, pause them, delete, etc... without having to dial in old school like...

guys - you can use google voice for your voicemail service instead of AT&T voicemail and get visual voicemail that way, even if you don't intend to ever use your google voice number
this way you can see visual voicemail in the phone app, see your VMs in the hangouts app, see your VMs in the Google Voice app, and/or see your VMs online on your PC on hangouts or the GV website.
I did this for a friend who has Cricket Wireless

2x4 said:
guys - you can use google voice for your voicemail service instead of AT&T voicemail and get visual voicemail that way, even if you don't intend to ever use your google voice number
this way you can see visual voicemail in the phone app, see your VMs in the hangouts app, see your VMs in the Google Voice app, and/or see your VMs online on your PC on hangouts or the GV website.
I did this for a friend who has Cricket Wireless
Click to expand...
Click to collapse
How does one set this up?

Wildo6882 said:
How does one set this up?
Click to expand...
Click to collapse
You go to the Google voice site
Sign in with your Google voice account
Make a Google voice number
Follow instructions to set Google voice voicemail for your carrier (dial codes)
Use hangouts or Google voice app on your phone for visual voicemail

Yeah, you can do it this way but it is a little clunky and not nearly as clean as just using the AT&T app.
Anyone have any success in getting the AT&T app to work on this phone?

SquireSCA said:
Yeah, you can do it this way but it is a little clunky and not nearly as clean as just using the AT&T app.
Anyone have any success in getting the AT&T app to work on this phone?
Click to expand...
Click to collapse
I'm using that AT&T voicemail app. Would give instructions but I didn't do anything special.
It's worked for on the stock ROM and on OP3 light.

numbere said:
I'm using that AT&T voicemail app. Would give instructions but I didn't do anything special.
It's worked for on the stock ROM and on OP3 light.
Click to expand...
Click to collapse
Did you register your MEID for the OP3 with your account, or just drop the SIM from your last phone in there?

SquireSCA said:
Did you register your MEID for the OP3 with your account, or just drop the SIM from your last phone in there?
Click to expand...
Click to collapse
I received my device on June 20th and just dropped in my sim.
---------- Post added at 01:02 AM ---------- Previous post was at 12:58 AM ----------
SquireSCA said:
Did you register your MEID for the OP3 with your account, or just drop the SIM from your last phone in there?
Click to expand...
Click to collapse
Are you using this app?
https://play.google.com/store/apps/details?id=com.att.mobile.android.vvm

numbere said:
I received my device on June 20th and just dropped in my sim.
---------- Post added at 01:02 AM ---------- Previous post was at 12:58 AM ----------
Are you using this app?
https://play.google.com/store/apps/details?id=com.att.mobile.android.vvm
Click to expand...
Click to collapse
Yup, says setting up my account and then times out, says "Oops, we hit a snag, a notification for setup hasn't been received"...
I assume we have it set up on the account, as my wife has it working on her Note 5... Weird....

SquireSCA said:
Yup, says setting up my account and then times out, says "Oops, we hit a snag, a notification for setup hasn't been received"...
I assume we have it set up on the account, as my wife has it working on her Note 5... Weird....
Click to expand...
Click to collapse
Yeah weird. Sounds to me like an issue on AT&T's end.

SquireSCA said:
Yeah, you can do it this way but it is a little clunky and not nearly as clean as just using the AT&T app.
Anyone have any success in getting the AT&T app to work on this phone?
Click to expand...
Click to collapse
Google voice has far better transcription IMO

SquireSCA said:
Yup, says setting up my account and then times out, says "Oops, we hit a snag, a notification for setup hasn't been received"...
I assume we have it set up on the account, as my wife has it working on her Note 5... Weird....
Click to expand...
Click to collapse
Call AT&T. They provision the visual voicemail on iPhones different than other phones. I forgot I had that issue the last time I switched from an iPhone to an Android phone.