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I just got off the phone with Verizon today and I'm getting my fourth gnex is anyone else having issues this abundantly? First it was two phones due to faulty screens then one dropped data every thirty seconds. Now I have a faulty charging port.
Sent from my Galaxy Nexus using XDA App
Gahh Its Lee said:
I just got off the phone with Verizon today and I'm getting my fourth gnex is anyone else having issues this abundantly? First it was two phones due to faulty screens then one dropped data every thirty seconds. Now I have a faulty charging port.
Sent from my Galaxy Nexus using XDA App
Click to expand...
Click to collapse
Another unsatisfied VZW user. You guys have it rough.
Four times? You must break the spell!
If I were you I'd buy the next one thru authorized Verizon's Witch Doctor.
I've been offered the razr Maxx or whatever the highest gig iPhone is from Verizon to fix my issues. I'm very satisfied. I love my gnex I've just had so many issues I was curious if its my magically horrible luck or what.
Sent from my Galaxy Nexus using XDA App
Sorry to hear about your troubles. I just got this gnex this weekend and have not had any problems. I upgraded from a Bionic. I'm just going through these forums to see what kind of problems to lookout for. I hope your luck gets better.
Sent from my Galaxy Nexus using Tapatalk
Thanks man. I'm glad to see the charging issue doesn't seem widespread.
Sent from my Galaxy Nexus using XDA App
I'm on my 3rd Nexus as well. First one the DAC half burnt out so I wasn't getting any audio through the earpiece and mic stopped working. Second one had faulty charging. Would charge it full and after in plugging it would still think it was charging and the phone would wake the screen by itself every so often causing huge battery drain.
The one I have now has a small problem but its tolerable. The speaker doesn't turn off immediately. There about a second or two of air and then when it does turn off it make a small pop sound.
Sent from my Galaxy Nexus using XDA App
My VZW Gnex has been fine. Every so often mine will drop a data connection, but so does every other LTE device. It's by no means wide spread.
I've been very pleased with mine so far. I'm glad to hear that Verizon is doing a good job of giving replacements to people with issues.
I have had charging issues where it thinks it is connected to charger, and keeped turning on the screen when idle. I also have problem with my headphone plug, where it sometimes thinks I have connected headphones which leads to no sound in the earspeaker and microphone turned off.
In addition I now have problems with sound only coming from one of the headphones when connected.
All this on the same phone, never returned it. Samsung QA really sucks...
Yea my charging issue is its just not charging 100% of the time. I have to do the BS bending the cord to the perfect spot
Sent from my Galaxy Nexus using XDA App
Guess I've been lucky.
I'm thinking pure coincidence unless VZW phones are made with different hardware and by someone else.
No hardware problems for me.
i have a big problem my galaxy nexus gsm dont get any network i try with att and tmobile and only say error while searching network i think is hardward problem stock android 4.0.2 not rooted.
titto503 said:
i have a big problem my galaxy nexus gsm dont get any network i try with att and tmobile and only say error while searching network i think is hardward problem stock android 4.0.2 not rooted.
Click to expand...
Click to collapse
Clearly hardware issue if you've tried multiple SIMs.
Mine doesn't work. I was playing about 2 hours, locked it, went to see a friend, and when I took the mobile again, it was on "Google" logo, and never again passed from there. No Roms, no root, now I'm waiting Vodafone brings me a new one (Only 1 week old)
Well so much for great customer support. I called to get the phone sent and then they told me I could choose to receive a brand new phone in store. One guy flat out lied to me and told me that no stores within 50 miles had the phone then they had me on the phone for six hours before someone says we can only send a refurb so take it or dont. Horrible service yesterday so beyond less than pleased.
Sent from my Galaxy Nexus using XDA App
Who just bought one?
I bet they sold a crap ton. I picked up a silver model.
I'm hoping that it's actually new, and without defects.
Supposedly it takes up to 3 Weeks to ship...
Sent from my HTC HD2 using XDA App
FriedSushi87 said:
Who just bought one?
I bet they sold a crap ton. I picked up a silver model.
I'm hoping that it's actually new, and without defects.
Supposedly it takes up to 3 Weeks to ship...
Sent from my HTC HD2 using XDA App
Click to expand...
Click to collapse
I just bought a Nexus yesterday form somewhere else for $100 more. But is a legit seller, super fast shipping, and I'm impatient so that 3 week wait would almost be worth $100.
Either way, if this deal works out good for you. I was just paranoid and actually paid a bit more to buy from a reputable seller and have peace of mind.
FriedSushi87 said:
Who just bought one?
I bet they sold a crap ton. I picked up a silver model.
I'm hoping that it's actually new, and without defects.
Supposedly it takes up to 3 Weeks to ship...
Sent from my HTC HD2 using XDA App
Click to expand...
Click to collapse
Yeah it's gonna take a hell lot of time for them to get it shipped to you. And don't worry, the phone will be new
arzbhatia said:
Yeah it's gonna take a hell lot of time for them to get it shipped to you. And don't worry, the phone will be new
Click to expand...
Click to collapse
I saw numerous recent reports from new egg stating that their "new phone" came with the seals broken, Chinese business cards loaded inside, finger prints, and reports of device tampering (setup program didn't launch, went straight to home screen)
Often on sites such as this, they sell at low prices because they acquire a large stock of cheap devices from an over seas distributor, and having some of the phones having been tampered with would lower the price for them significantly.
Let's hope the sale is legit, and maybe just an overstock of silver/white phones......
Sent from my HTC HD2 using XDA App
FriedSushi87 said:
I saw numerous recent reports from new egg stating that their "new phone" came with the seals broken, Chinese business cards loaded inside, finger prints, and reports of device tampering (setup program didn't launch, went straight to home screen)
Often on sites such as this, they sell at low prices because they acquire a large stock of cheap devices from an over seas distributor, and having some of the phones having been tampered with would lower the price for them significantly.
Let's hope the sale is legit, and maybe just an overstock of silver/white phones......
Sent from my HTC HD2 using XDA App
Click to expand...
Click to collapse
AFAIK, DailySteals is 90% legitimate! Don't worry and just hope for the best
arzbhatia said:
AFAIK, DailySteals is 90% legitimate! Don't worry and just hope for the best
Click to expand...
Click to collapse
More legitimate than newegg.com ?
I was surprised to read those reports actually....
Sent from my HTC HD2 using XDA App
First post! Got mine from dailysteals as well when they had their promo a few weeks back (got mine mid Jan). Wait was a little over two weeks. And yes it was brand new and I've had no issues whatsoever.
Sent from my Galaxy Nexus using Tapatalk
I also ordered one yesterday from daily steals. Hoping for the best. I can't wait till it comes in!
I've had my Galaxy Nexus for quite a while. Ordered from Daily Steals as well. No problems to report here. Shipping took longer than I would have liked though.
Oh and if it makes a difference to anyone the one I got from them was a yakju.
Sent from my Galaxy Nexus using XDA App
Is anyone else having issues with the phone they received from this deal?
My phone is stuck in a boot loop, and it's still unrooted and at stock ROM.
Samsung won't provide me support because it's international.
I have a $530 paperweight...
Sent from my HTC HD2 using XDA App
FriedSushi87 said:
Is anyone else having issues with the phone they received from this deal?
My phone is stuck in a boot loop, and it's still unrooted and at stock ROM.
Samsung won't provide me support because it's international.
I have a $530 paperweight...
Sent from my HTC HD2 using XDA App
Click to expand...
Click to collapse
Boot into the bootloader by holding down both volume up and down and power.
Scroll to recovery using the volume keys and select recovery.
When you see the android laying on his back press volume up and power. You might have to do it a few times. Eventually, it will show a menu.
Then clear user data and reboot.
Let me know if that works. You will lose your data but your phone will be functional again.
If that doesn't work we can try another method.
El Daddy said:
Boot into the bootloader by holding down both volume up and down and power.
Scroll to recovery using the volume keys and select recovery.
When you see the android laying on his back press volume up and power. You might have to do it a few times. Eventually, it will show a menu.
Then clear user data and reboot.
Let me know if that works. You will lose your data but your phone will be functional again.
If that doesn't work we can try another method.
Click to expand...
Click to collapse
I'm going to try to do this tonight most likely when I get home.
I'm hoping there is a way to access the internal memory without booting the device. Someone recommended adp connecting via the computer, and somehow accessing the internal flash memory.
I'm going to copy/paste a well written explanation that details what I've done, researched, ect. In case anyone else finds this thread and hopefully they'll find it useful..
I'm experiencing a similar issue with my international version unlocked gsm galaxy nexus. My device is still on the stock ROM, not rooted, and no modifications. It had been updated to the latest version of Android available for this device via an ota update. My carrier is Tmobile USA.
I got it a few weeks ago from daily steals.com unsubsidized, and had been experiencing intermittent and random restarts of the device. This started about four days after getting the device, and would happen 3-4 times a week, sometimes multiple times per hour.
I researched online and found that random restarts were a common issue with galaxy nexus devices, especially gsm versions, and that at the time there were no known solutions to fix this issue besides factory resetting. Some users claimed after a hard reset, the device continued to randomly reboot. Others noticed the reboot issue stop upon the reset, but only to manifest itself again over time.
After about a week or two of this intermittent reboot issue, the phone seemed to have stopped restarting, or at least if it was, I wasn't noticing it (i.e. It was in my pocket, or I was sleeping).
Now, after it performing perfectly (as far as I know) for about a week, I thought it might have been a fluke, and that uninstalling some programs and updating others solved the issue, and it was just a software conflict.
Unfortunately for me, I was wrong. This afternoon after unplugging my phone from the wall and turning it on, it begun to boot loop. The previous night, I had let the device's battery completely drain to the point where the phone shut off.
Now it's not even staying on for more than 10 seconds at a time before restarting. If I can manage to click into an app before it restarts, it loads up fine, then it freezes, and I hear a Pop sound from the device and it restarts.
I haven't tried hard resetting the device yet, as I'm hoping there's a way to recover some of my data on the device first.
I did however somehow manage to boot it into safe mode once accidentally, which didn't do much as it still rebooted within ten seconds.
Some possible explanations that I've read across the internet include
1) general Android OS error
2) issue with wifi being turned on
3) possible issue with corrupted Sim card?
I've managed to turn off wifi in the few seconds the device was last on, but it still rebooted.
I removed my Sim card entirely and tried to boot as well, to no avail.
I've contacted Samsung USA, but they don't provide support for my device because it's the international version. They gave me a phone number for the UK Samsung support office, but I cannot dial it, as I believe it might be restricted on my phone plan, and I need to get a calling card.
I sent daily steals an email regarding this issue, but I'm not really expecting much from them.
Have many other people experienced the boot loop issue? I've seen a few incidents so far. Is it software? Hardware related?
Evidently people with custom roms are experiencing this issue as well, meaning it's a hardware issue, a software issue that certain roms share the same code, or a driver issue.
What's sad it's that my HD2 with Android hacked onto it still works fine, even after going through the washing machine full cycle while on with a fully charged battery...
Any thoughts/advice?
Thanks in advance for responding.
Sent from my HTC HD2 using Tapatalk
Click to expand...
Click to collapse
Sent from my HTC HD2 using XDA App
Ordered a GN from dailysteals on the 21st. It arrived at my door 8 days later. No issues with the brand new phone.
Ordered mine with the most recent sale. Received in about a week with the factory seal almost broken, but it was hanging on by just a little bit. The unit is brand new and no problems. Only thing was the adapter that dailysteals included for the charger did not fit the Samsung Euro wall charger. Luckily had another one.
Battery life has been fantastic so far. I took it out of the package turned it on and the battery lasted over 12 hours without a charge!
It is not a jakju unfortunately and I don't want to mess around with it. The Google Play store website shows it as a T-Mobile Samsung Galaxy Nexus too.
I bought my nexus when they had it on March 1st and I have no complaints. The phone came brand new in the box with the factory seal and has worked just fine since the day I got it. Even though I paid a little more then it is in I'm very happy with the purchase.
Sent from my Galaxy Nexus using Tapatalk
Love this awesome phone but as of late the proximity sensor on this note has either broke or is buggy. First started to notice that the red light of the proximity sensor would not turn off. After a while as I make phone calls my screen will turn off but as I put my phone away from my face it doesn't turn back on. This may not seem like a big problem but if I can't have full control of my phone it is rather bothersome. For example I cannot properly end calls or switch to speaker phone or utilize my phone during the call. It is rather annoying talking while keeping the screen on because I end up click all sorts of things while my face is on the phone. Need help in fixing it. Tried rebooting, turning proximity sensor on and off, battery pulls but nothing. It sometimes returns back to normal after a while but due to my line of work I cannot afford to estimate when it's going to work. Any help would be great. I apologize in advance if this issue has already been addressed. Thanks!
Sent from my SPH-L900 using Tapatalk 2
is there a case or screen protector covering the sensor?
has the setting been changed in call settings?
Sent from my SPH-L900 using xda app-developers app
I do have a case but I tried taking it off and it still has same symptoms. I also tried turning the settings on and off. Maybe it's the screen protector but my sgp sits right below the sensor so I doubt it's that either.
Sent from my SPH-L900 using Tapatalk 2
bakarus said:
I do have a case but I tried taking it off and it still has same symptoms. I also tried turning the settings on and off. Maybe it's the screen protector but my sgp sits right below the sensor so I doubt it's that either.
Sent from my SPH-L900 using Tapatalk 2
Click to expand...
Click to collapse
it may be faulty.
is it rooted? I forgot if you mentioned trying a hard reset or reflash
Sent from my SPH-L900 using xda app-developers app
It happened while completely stock and also rooted as well. I also tried rebooting and battery pulls but same results. I think I'm going to bring it to the sprint store. The funny thing is I brought it in before and magically the tech got it to work again. I was thinking maybe it was the way I was holding it. But I tried holding it with either hand and it still occurs. Hopefully this time I can reproduce it again. I'm fed up trying to figure this out.
Sent from my SPH-L900 using Tapatalk 2
bakarus said:
It happened while completely stock and also rooted as well. I also tried rebooting and battery pulls but same results. I think I'm going to bring it to the sprint store. The funny thing is I brought it in before and magically the tech got it to work again. I was thinking maybe it was the way I was holding it. But I tried holding it with either hand and it still occurs. Hopefully this time I can reproduce it again. I'm fed up trying to figure this out.
Sent from my SPH-L900 using Tapatalk 2
Click to expand...
Click to collapse
Let me know. I have not seen any faulty ones yet but it could happen
Sent from my SPH-L900 using xda app-developers app
I have this exact same issue. Started out stock, continued rooted. I resently did a full reset and installed the Jelly Bomb Rom - same issue.
It does not appear to be software related.
amishbobinc said:
I have this exact same issue. Started out stock, continued rooted. I resently did a full reset and installed the Jelly Bomb Rom - same issue.
It does not appear to be software related.
Click to expand...
Click to collapse
Just an update:
I brought it back to my local Sprint store to have the device checked out a 2nd time last week. I was able to reproduce the problem to the CSR and they immediately took it in to get it repaired. Told me to come back in a hour to come pick it up. Hour came up and as I inquired about my phone, the Sprint technician told me there was nothing she could do since it was rooted and simply handed me back my phone without a single explanation. I asked them how rooting a phone physically caused my proximity sensor to not work, and they simply shrugged. I then asked the CSR to please tell me what I can do alleviate this problem and he simply said, "I never rooted my phone before, so I don't know what to tell you". I was shocked because I work in sales and never before have I ever said that to a customer. I decided not to argue even though I know I could have and asked for the manager. I then decided to unroot my phone and go back to stock to see if that would magically fix my problem and of course it didn't.
Today, I went to the Sprint store near my work place, and HOLY COW, it was different. No wait, no line, and when I went to talk to the CSR and technician they were friendly and took the time to try to fix the problem. The tech went to through all the basics, doing a battery pull, hard reset, and even suggested to take off my SGP screen protector (I KNOW! I really didn't want to!). Unfortunately it didn't work, and the CSR told me to come back in a few days so they would order me a new one. Excited to hear that, I then asked them to specify which day and probably not wanting to deal with me anymore, decided to give me a brand new one on the spot. They set everything up and even gave me the box and everything, so now I have an extra charger, cable, and earbuds. It just goes to show how different Sprint procedures are. Both stores were Sprint owned stores, and both had the same technical support yet I was treated so differently.
To anyone having the same problems, please do yourself a favor and just unroot it just in case. I find that some stores will do or say anything to not replace your phone. I have been a loyal Sprint customer for almost 6 years and I feel that they will still treat you like crap.
i would report the first store for sure
Sent from my SPH-L900 using xda app-developers app
bakarus said:
Love this awesome phone but as of late the proximity sensor on this note has either broke or is buggy. First started to notice that the red light of the proximity sensor would not turn off. After a while as I make phone calls my screen will turn off but as I put my phone away from my face it doesn't turn back on. This may not seem like a big problem but if I can't have full control of my phone it is rather bothersome. For example I cannot properly end calls or switch to speaker phone or utilize my phone during the call. It is rather annoying talking while keeping the screen on because I end up click all sorts of things while my face is on the phone. Need help in fixing it. Tried rebooting, turning proximity sensor on and off, battery pulls but nothing. It sometimes returns back to normal after a while but due to my line of work I cannot afford to estimate when it's going to work. Any help would be great. I apologize in advance if this issue has already been addressed. Thanks!
Sent from my SPH-L900 using Tapatalk 2
Click to expand...
Click to collapse
Glad I found this. .I have the exact same issue.
Swyped from my Samsung Galaxy Note™ II.
Glad I could help
Sent from my SPH-L900 using Tapatalk 2
mine works unless on speakerphone...at least once after turning speaker off it still did not work
Sent from my SPH-L900 using xda app-developers app
bakarus said:
Just an update:
I brought it back to my local Sprint store to have the device checked out a 2nd time last week. I was able to reproduce the problem to the CSR and they immediately took it in to get it repaired. Told me to come back in a hour to come pick it up. Hour came up and as I inquired about my phone, the Sprint technician told me there was nothing she could do since it was rooted and simply handed me back my phone without a single explanation. I asked them how rooting a phone physically caused my proximity sensor to not work, and they simply shrugged. I then asked the CSR to please tell me what I can do alleviate this problem and he simply said, "I never rooted my phone before, so I don't know what to tell you". I was shocked because I work in sales and never before have I ever said that to a customer. I decided not to argue even though I know I could have and asked for the manager. I then decided to unroot my phone and go back to stock to see if that would magically fix my problem and of course it didn't.
Today, I went to the Sprint store near my work place, and HOLY COW, it was different. No wait, no line, and when I went to talk to the CSR and technician they were friendly and took the time to try to fix the problem. The tech went to through all the basics, doing a battery pull, hard reset, and even suggested to take off my SGP screen protector (I KNOW! I really didn't want to!). Unfortunately it didn't work, and the CSR told me to come back in a few days so they would order me a new one. Excited to hear that, I then asked them to specify which day and probably not wanting to deal with me anymore, decided to give me a brand new one on the spot. They set everything up and even gave me the box and everything, so now I have an extra charger, cable, and earbuds. It just goes to show how different Sprint procedures are. Both stores were Sprint owned stores, and both had the same technical support yet I was treated so differently.
To anyone having the same problems, please do yourself a favor and just unroot it just in case. I find that some stores will do or say anything to not replace your phone. I have been a loyal Sprint customer for almost 6 years and I feel that they will still treat you like crap.
Click to expand...
Click to collapse
Thanks for the great info. I guess the next step is for me the install the stock rom and unroot....
bakarus said:
Glad I could help
Sent from my SPH-L900 using Tapatalk 2
Click to expand...
Click to collapse
Brought my phone in to a sprint repair center store. They fixed it by replacing the sensor. Before I left I inspected it thoroughly, they broke the volume rocker and now they're ordering me a new one since they didn't have the grey in stock and back ordered.
Oh wow well at least it goes to show they are aware of the problem and I guess it's better that you will be getting a new phone.
Sent from my SPH-L900 using Tapatalk 2
00mred00 said:
mine works unless on speakerphone...at least once after turning speaker off it still did not work
Sent from my SPH-L900 using xda app-developers app
Click to expand...
Click to collapse
I would bring it in. To me if something is working incorrectly it is every right for you to get an exchange. I mean I paid $300 for this phone, I better get one that works flawlessly.
Sent from my SPH-L900 using Tapatalk 2
bakarus said:
I would bring it in. To me if something is working incorrectly it is every right for you to get an exchange. I mean I paid $300 for this phone, I better get one that works flawlessly.
Sent from my SPH-L900 using Tapatalk 2
Click to expand...
Click to collapse
i work at sprint
Sent from my SPH-L900 using xda app-developers app
Lol well tell the employees at the flushing, ny store that they are doing something wrong and should handle customer services better
Sent from my SPH-L900 using Tapatalk 2
bakarus said:
Love this awesome phone but as of late the proximity sensor on this note has either broke or is buggy. First started to notice that the red light of the proximity sensor would not turn off. After a while as I make phone calls my screen will turn off but as I put my phone away from my face it doesn't turn back on. This may not seem like a big problem but if I can't have full control of my phone it is rather bothersome. For example I cannot properly end calls or switch to speaker phone or utilize my phone during the call. It is rather annoying talking while keeping the screen on because I end up click all sorts of things while my face is on the phone. Need help in fixing it. Tried rebooting, turning proximity sensor on and off, battery pulls but nothing. It sometimes returns back to normal after a while but due to my line of work I cannot afford to estimate when it's going to work. Any help would be great. I apologize in advance if this issue has already been addressed. Thanks!
Sent from my SPH-L900 using Tapatalk 2
Click to expand...
Click to collapse
The reason the red light stays on is because you have smotion on. With smotion the proximity sensor stays on the whole time. If you turn it off the red light will go off. Don't know if that will also fix your other problem. With the smotion on I don't have any issues.
Sent from my SPH-L900 using xda app-developers app
bakarus said:
Just an update:
I brought it back to my local Sprint store to have the device checked out a 2nd time last week. I was able to reproduce the problem to the CSR and they immediately took it in to get it repaired. Told me to come back in a hour to come pick it up. Hour came up and as I inquired about my phone, the Sprint technician told me there was nothing she could do since it was rooted and simply handed me back my phone without a single explanation. I asked them how rooting a phone physically caused my proximity sensor to not work, and they simply shrugged. I then asked the CSR to please tell me what I can do alleviate this problem and he simply said, "I never rooted my phone before, so I don't know what to tell you". I was shocked because I work in sales and never before have I ever said that to a customer. I decided not to argue even though I know I could have and asked for the manager. I then decided to unroot my phone and go back to stock to see if that would magically fix my problem and of course it didn't.
Today, I went to the Sprint store near my work place, and HOLY COW, it was different. No wait, no line, and when I went to talk to the CSR and technician they were friendly and took the time to try to fix the problem. The tech went to through all the basics, doing a battery pull, hard reset, and even suggested to take off my SGP screen protector (I KNOW! I really didn't want to!). Unfortunately it didn't work, and the CSR told me to come back in a few days so they would order me a new one. Excited to hear that, I then asked them to specify which day and probably not wanting to deal with me anymore, decided to give me a brand new one on the spot. They set everything up and even gave me the box and everything, so now I have an extra charger, cable, and earbuds. It just goes to show how different Sprint procedures are. Both stores were Sprint owned stores, and both had the same technical support yet I was treated so differently.
To anyone having the same problems, please do yourself a favor and just unroot it just in case. I find that some stores will do or say anything to not replace your phone. I have been a loyal Sprint customer for almost 6 years and I feel that they will still treat you like crap.
Click to expand...
Click to collapse
Well after a few hours of work/waiting I am sad to say that I did not benefit from the good customer service you got.
I went in today around 10 and dropped off my phone to be looked at by the Tech, who was not in until 11.
Around 12:15 I got a call (on my wifes phone) and they let me know that the phone would have to be entirely replaced. The tech told me he could not swap one out for me. I asked to speak to a manager.
Manager, "hello this is Matt"
Me: "Hi Matt, (explained issue again) and I was hoping you guys could replace my phone for me. "
Manager: "We don't have any phones available for that, we will have to order one from the depot"
Me: ' Oh, you don't have any note II's at the store?"
Manager: "We do, But they are for new customers and activation's only.
Oh... WAIT WHAT?
Ok ok. I understand that if he isn't allowed to and MUST order them from the depot....BUT HOW ARE YOU STUPID ENOUGH TO SAY THAT?
I have worked in various customer service capacities for most of my life, and here is what he said sounded like to me:
(not a real quote): "Here at Sprint and/or our store new customers and activation's are the priority."
What he should have said: "I am sooooo sorry. I am not allowed to do that, I absolutely would if I could. How about I order one from the depot for you and let you know as soon as I have an arrival date?"
sigh. So after all that, because I don't have TEP (sprints monthly insureance) I have to pay $35 to get a "new device"
They PROMISED me that it would be new and not refurb. So we will see how that works out.
Thank you for patiently hearing (reading?) my rant......
Hello, my Verizon One won't seem to charge. The other day I woke up, used my phone till it was at about 85%, then topped it off back to 100% before I left as I was going to be on the road most of the day. When I took it off the charger I noticed it was a bit warm, not excessively so but noticeable. A couple of minutes later (it had been off the charger) I noticed it was getting hotter. I restarted it hoping for the problem to sort itself out. Maybe 30 minutes later the battery had dipped to 25% and the phone was very warm. I started to get worried and turned it off. Hoping that would at least postpone the problem I put it aside and didn't mess with it. About another half hour later I picked up the phone to see if it had cooled off, only to find that it was even hotter! I got very worried and actually had to hold an ice cube to the back of the phone because I'd heard of bad things happening to overheating phones. That seemed to solve the problem and the battery seemed to have finally run out because it didn't heat up anymore. I got home and tried to charge it to no avail. The thing seems to be completely dead. I was running CM 11 but I hadn't messed with any processor settings. I thought it would be a software issue because of the beta version of CM but idk after it continued to overheat after it was shut down. Does anyone have any suggestions?
Also, if I should just send it to HTC support let me know. I've been reluctant to contact them since the phone is rooted and all...
I have heard to place the phone under a light with the charging cord hooked up. I know it sounds weird but people says it works. I have heard nothing but horror stories about cm11 and refuse to run that Rom. From issues that you describe to it breaking the lte radio and having to flash an ruu to get it working again. There are so many other Roms that are real good.
Sent from my HTC6500LVW using Tapatalk
Dark Jedi said:
I have heard to place the phone under a light with the charging cord hooked up. I know it sounds weird but people says it works. I have heard nothing but horror stories about cm11 and refuse to run that Rom. From issues that you describe to it breaking the lte radio and having to flash an ruu to get it working again. There are so many other Roms that are real good.
Sent from my HTC6500LVW using Tapatalk
Click to expand...
Click to collapse
Before all this CM11 worked great. No lag and everything seemed to work fine minus a couple occasional glitches. Could it be the ROM as it continued to heat when turned off?
I've had the phone on the charger for about a day now, no sign of life. What will happen if I send it to HTC support?
Where did you get the phone? Most likely if from Verizon you can contact their customer support line, tell them it isn't charging and they'll send you a refurb. I just don't mention to them that the phone is rooted and they have always exchanged mine without issue.
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MJL99 said:
Where did you get the phone? Most likely if from Verizon you can contact their customer support line, tell them it isn't charging and they'll send you a refurb. I just don't mention to them that the phone is rooted and they have always exchanged mine without issue.
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I got mine from Viva Movil as they had it on sale. Would it work the same way since it is a branch of Verizon?
Listerine611 said:
I got mine from Viva Movil as they had it on sale. Would it work the same way since it is a branch of Verizon?
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There's no harm in calling Verizon tech support, telling them your problem and asking for a replacement device. The worst they can say is no. But then you'd have other options. I don't see them telling you no. I had an issue with a phone a got off Craigslist and they replaced it. I didn't tell them I wasn't the original owner but it was only a few months old and shouldn't matter anyway. They didn't even ask tho.
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MJL99 said:
There's no harm in calling Verizon tech support, telling them your problem and asking for a replacement device. The worst they can say is no. But then you'd have other options. I don't see them telling you no. I had an issue with a phone a got off Craigslist and they replaced it. I didn't tell them I wasn't the original owner but it was only a few months old and shouldn't matter anyway. They didn't even ask tho.
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Thanks! I'll try tomorrow and see how it goes :fingers-crossed:
Listerine611 said:
Thanks! I'll try tomorrow and see how it goes :fingers-crossed:
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Click to collapse
The exact same thing happened to me about a month ago and I have been terrified to send it in to HTC or use my Squaretrade replacement program for fear they would figure out it was rooted and send me back my broken device with a voided warranty.
Finally I took it into verizon yesterday and they are now sending me a new one in the mail.
I have to send them my broken one after I receive the new one and I'm afraid they might detect its rooted and charge me the $600 for the new device they sent me.
Anyone gone through something similar?
Listerine611 said:
I got mine from Viva Movil as they had it on sale. Would it work the same way since it is a branch of Verizon?
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Click to collapse
I bought my HTS One from Viva Mobil too, and it clearly was shipped by Verizon.
Three weeks ago, it stopped booting or charging. I walked into a local VZW store and they couldn't wake it either, so they couldn't see I had rooted the phone. They ordered a warranty replacement for me.
I doubt that they're going to bother to see what ROM is on the returned unit..
jpradley said:
I bought my HTS One from Viva Mobil too, and it clearly was shipped by Verizon.
Three weeks ago, it stopped booting or charging. I walked into a local VZW store and they couldn't wake it either, so they couldn't see I had rooted the phone. They ordered a warranty replacement for me.
I doubt that they're going to bother to see what ROM is on the returned unit..
Click to expand...
Click to collapse
Just got back from the VZW store, they took it but said "if any software manipulation was detected" I would be charged $300 for the refurb phone. Better than $600 but I'm kinda worried.
I believe this is associated with running a non sense based rom on the phone. There was another guy who had his phone overheat and speakers blown when he was running AOSP, and I know the overheating thing happened to multiple people. I feel like for some reason it's too risky to run AOSP because of these horror stories so if I want an AOSP feel I'll just run a GPE rom with xposed to tweak it how I like. Never had bad luck since, and I predict I won't have any in the future since these roms are made for our hardware by HTC themselves.
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Hey everyone,
All of a sudden this afternoon I was struggling to respond via Facebook messenger and pull down the notification shade and then all of a sudden the phone was doing whatever it wanted selecting things on its own and generally ignoring my commands.
I did a factory reset but the issues remain and after doing a restore via a kdz file it seems that again the issues remain.
It seems like I can use the touch screen but everything requires me to hold the on screen selection down for a few seconds to get it to respond...
It's been working fine up to this point and I don't have a clue what's gone wrong...
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Faulty digitizer? Have you tried pulling the battery and letting it sit for a few minutes?
americasteam said:
Faulty digitizer? Have you tried pulling the battery and letting it sit for a few minutes?
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Click to collapse
Yeah done that but still nothing, was in a dialler a minute ago and all number keys worked fine but then other keys wouldn't and now number keys need holding down again too...
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If I press rapidly on buttons on the screen it will respond first time to app icons etc, for example if i rapidly press on the back button and then press on the app icons with another finger it works straight away.
Otherwise I have to hold on a button for a couple of seconds before the touch registers...
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Sounds like a defective unit, I'd return it asap.
Semantics said:
Sounds like a defective unit, I'd return it asap.
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I'm leaving it off and with the battery removed to try again in the morning, would I need to send it back to LG?
I got it off amazon...
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matw01 said:
I'm leaving it off and with the battery removed to try again in the morning, would I need to send it back to LG?
I got it off amazon...
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How long have you had the phone? What carrier? I would think you could contact the seller and let them know you need a replacement unit. You might even be able to bring it back to the carrier store if its branded by one of the US carriers.
Semantics said:
How long have you had the phone? What carrier? I would think you could contact the seller and let them know you need a replacement unit. You might even be able to bring it back to the carrier store if its branded by one of the US carriers.
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Click to collapse
A couple of weeks maybe and it's a sim free European model, I live in the uk...
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matw01 said:
A couple of weeks maybe and it's a sim free European model, I live in the uk...
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I would contact the seller immediately and let him know the unit is defective. This is the first time I've heard of anything like this happening, I can't find another instance on the forums here.
Semantics said:
I would contact the seller immediately and let him know the unit is defective. This is the first time I've heard of anything like this happening, I can't find another instance on the forums here.
Click to expand...
Click to collapse
I know, been working fine all day and then all of a sudden it went...
I will contact amazon, might have to go through lg though.
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Checked my phone after leaving it over night and its still not working although part of the touch screen seems more responsive now it's still definitely got issues.
Call Amazon support, explain the problem. They should send you a replacement for you to get tomorrow morning even before you sent yours to them. Happened to me in the past in the UK (with my Galaxy S3), I was impressed by their customer support. They even asked me if I wanted a refund or a replacement, and it was 8 or 9 months after I had bought it!
Please help: different strange behavior
Today while I was on the google now screen my phone stopped what it was doing, vibrated, and took 4-5 photos with the flash (at 11:45am). This same behavior happened yesterday also, though I'm not sure what time.
My phone is still unrooted, running the google now launcher (installed from a downloaded apk, but updated from play store) and all other apps directly from play store. I didn't have any apps running that had access to the camera, so I am nervous that something is wrong with the phone.
Anyone else seeing similar behavior? Thanks!!!
spoke to LG but they have to check my imdi number which they can't do till monday