Develop Bugs

Dust under screen

I've got some dust under my desires screen i know this is a problem on some htc phones but thought htc had sorted it on the desire.
Has anyone else got the issue and if so is it covered on warranty? How long do htc take to repair as i go away in 2 weeks and need my phone for sat nav
Ta in advance chris
Sent from my HTC Desire using XDA App

Got the same issue and would be interested if someone knew a way to clean it up...

I had this and HTC did repair it under warranty. The took about 10 days from collection to delivery but it is a bit hit and miss.

i read since the beginning that some have this problem.
Thank god, i don't have it. And i don't use a case and have it most of the time in my dusty pockets. So, it seems that some phones just work right, no dust under screen, and some not. This should be fixed by the warranty, don't try to fix it yourself.
I had this 3 times with other phones (non HTC), and it always looked like it's not between the cover and the display, it looked like it's in the display. I got it fixed on one, they replaced the whole display ...

defo can be hit and miss. some people got the phone back with more dust in it since the repair guys tried to clean it in a non-clean room.
if its not very bad I would leave it. I have small bit of dust bit only visible in direct sunlight. thought about sending it back. they would not give me a new phone but said they would try and repair it. it would take 3 weeks. I decided to live with it.

mancuk29 said:
I've got some dust under my desires screen i know this is a problem on some htc phones but thought htc had sorted it on the desire.
Has anyone else got the issue and if so is it covered on warranty? How long do htc take to repair as i go away in 2 weeks and need my phone for sat nav
Ta in advance chris
Sent from my HTC Desire using XDA App
Click to expand...
Click to collapse
I have a small particle of dust under my screen which is only visible when the phone is off or in standby mode.
It is probably worth bearing in mind that I have had three Desires and all suffered from this problem.
It's on visible if you really look for it, but once you know it is there it does become annoying.
You can send it away to be cleaned, but as others have mentioned, some have reported their phone being returned with even more dust. This is why I have refrained from sending mine away to be cleaned.
I think the dust gets under the screen during the manufacturing process as all three handsets I have had have suffered from dust under the screen upon removal from the box and none of them got any extra dust under the screen as time went on.
Sent from my HTC Desire using XDA App

Screen Flex answer

This is just for you guys info so take it as you will but if you have screen flex you are advised to have it replaced, he tells me IT SHOULD NOT HAPPEN lol
Please wait while we find an agent to assist you...
You have been connected to Steve.
Steve: Hi Chris, thank you for contacting HTC Support. How may I help you today?
Chris Hail: Hi Steve, i purchased a new HTC one x but have had to have it replaced 3 times due to backlight flicker
and screen flex, can you please give me a answer as to whether the screen flex is a design floor and should be
replaced again ?
Steve: I understand you are experiencing issues with the screen of your HTC One X.
Steve: I am very sorry for this consistent problem.
Steve: I would suggest having this device replaced again. I understand this may be frustrating and I apologise -
however as you can appreciate, this should not happen.
Chris Hail: Ok so you are confirming that if i press the edges of the screen ( not hard ) it should not flex or
cause a rainbow effect on the display ?
Steve: Are you pushing the corners independently and this effect is happening?
Chris Hail: if i press either the left or right edges of the display it causes a rainbow effect, this also happens
if i press and slide my finger along the edge the rainbow effect follows my finger
Steve: This shouldn't happen. I
Steve: I would recommend having this device replaced once more.
Chris Hail: Ok, well thanks for answering my question i think i will get a refund though and buy a different phone
as this is happening too much it will be my 4th One X
Steve: I can appreciate your concern, Chris. However I am confident that your 4th HTC One X will work normally and
you will be very impressed with the functionality of the device.
Chris Hail: I really like the device and am very impressed but it seems to me the first batches that are currently
in stores near me have manufacturing problems, if it happened once or maybe twice then ok it happens but to be going
for a 4th device from the same store is not great
Steve: I can appreciate that, Chris.
Steve: I hope you change your mind and try the HTC One X once more. I do not believe there is a comparable handset
on the market at the moment.
Chris Hail: Thankyou, i do agree but until HTC sort out the manufacturing issues i think i will wait a few months
Steve: I understand Chris. I'm sorry to hear that.
Steve: Is there anything else I can help you with today?
Chris Hail: no thats it thankyou for your help

Hmm confident your 5th one will be fine. Maybe we're all meant to buy five and send the four failures back.

lol i know yea, the one x is gonna have to wait for me now i just cant seem to get a faultless one so back to the sensation or maybe go for the one s who knows. At least HTC state that the screen flex should NOT occur.

I have never had the rainbow affect when using my HOX normally but if i press harder than i normally would along the edges of the HOX i can get the rainbow affect, and hear a creaking sound, but as the screen is not glued in place after seeing the tear-down photo`s , and it can be removed in a way similar to the sensation, is this not normal? , we are talking about extremely thin layers that make up the screen.
My screen is perfectly white no yellow tint or spots
John.

Iff u press hard on any screen ull get that what OP is talking about is sum u just touch normal flex
Mod Or Die

The tree that does not bend in the wind breaks.
John.
snowwhite007 said:
Iff u press hard on any screen ull get that what OP is talking about is sum u just touch normal flex
Mod Or Die
Click to expand...
Click to collapse

Tinderbox (UK) said:
The tree that does not bend in the wind breaks.
John.
Click to expand...
Click to collapse
I like that quote might make it my signature
Sent from my HTC One X using XDA

My replacement (second handset) seems to be perfect TOUCH WOOD.

Yea if i press HARD on my sensation i can create the same effect but on all the HOX i have had so far i only have to press gently and slide my finger up to create the problem, which as HTC have said there it should not happen

Not having any problems with mine.
Sent from my HTC One X using Tapatalk 2

Steve: I understand you are experiencing issues with the screen of your HTC One X.
Steve: I am very sorry for this consistent problem.
Steve: I would suggest having this device replaced again. I understand this may be frustrating and I apologise -
Click to expand...
Click to collapse
yup they know about it, then give an iffin statement!!!!
---------- Post added at 09:55 AM ---------- Previous post was at 09:52 AM ----------
wizard123 said:
Yea if i press HARD on my sensation i can create the same effect but on all the HOX i have had so far i only have to press gently and slide my finger up to create the problem, which as HTC have said there it should not happen
Click to expand...
Click to collapse
its not in all but like half of them lol! my cousin have one without the ripple but yes it creaks too but not in a bothering way

I am certain these issues will not be gone until retailers start receiving stock which is built in May. Any stock built before then are manufactured using the same process so nothing will change until next month at least.

Please wait while we find an agent to assist you...
You have been connected to Eleanor.
Eleanor: Hi leon, thank you for contacting HTC Support. How may I help you today?
leon thrift: Hi i have my 4th HTC One X but i have flex in the screen on this one too, is this a global problem or specific batch problems ?
Eleanor: I understand you are currently experiencing difficulties with the screen on your HTC One X.
Eleanor: I am sorry to hear this, can I please start by taking your Serial/IMEI number of your device, you can find this on a sticker on the box.
leon thrift: I dont have it with me i left it at home while i am at work, what would you need these for ?
Eleanor: So I am able to look at the details of your device. Can I please ask if you returned your device back to the same retailer as before?
leon thrift: Hi yes all of them from the same store www.theorder.co.uk BUT i have also been into Carphone Warehouse this morning and their phones also have this problem
Eleanor: Okay thank you, with regards to this issue, I would advise you to contact where you brought your device from and ask them for a replacement device from another batch.
leon thrift: Okay, i did ask for one from another batch, i received HT23 and HT24 versions and both have the issues. Is there a later batch than HT24 ?
Eleanor: I apologise but I am unable to say for defiant if there is. The only next option we have is to investigate this further for you and escalate it.
leon thrift: How would this be investigated and escalated ?
Eleanor: I will pass this onto our escalations department and they will be able to investigate the issue you are experiencing.
leon thrift: Ok how do we proceed with this ?
Eleanor: I will need to take some details from you.
Eleanor: Can I please take your full name, contact telephone number, email address and the IMEI or serial number of the mobile phone. You can get the IMEI by dialling *#06# on the phone.
leon thrift: As i said i do not have the phone with me so am i able to supply you with this information later today ?
Eleanor: Yes this is not a problem, sorry for my mistake. Do you want me to email you with the information that is needed?
Eleanor: Please can you let me know if there is anything else that I can help you with? If I have not received a response from you, your session will automatically timeout soon.

Just spoke to HTC customer support and they deny any knowledge of devices having screen flex problems, mine only causes a ripple effect on the left edge when crimped between thumb and finger under medium pressure.

snowwhite007 said:
Iff u press hard on any screen ull get that what OP is talking about is sum u just touch normal flex
Mod Or Die
Click to expand...
Click to collapse
not the case with my current phone (moto atrix). I'm hoping this is sorted once the HOX hits the US. I really like this phone.

hamdir said:
yup they know about it, then give an iffin statement!!!!
Click to expand...
Click to collapse
I dont get what you mean? Give a statement about what? That one of their customers has had issues with several handsets, or make a statement that there shouldn't be a rainbow effect when sliding your finger up the side of the screen?
Sent from my HTC One X using Tapatalk 2

Basil3 said:
I dont get what you mean? Give a statement about what? That one of their customers has had issues with several handsets, or make a statement that there shouldn't be a rainbow effect when sliding your finger up the side of the screen?
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
make a statement that there shouldn't be a rainbow effect when sliding your finger up the side of the screen !
Its also a lot more than one customer do you actually ready these threads lol?

Seems that most of the white one x's have the screen flex i'm just going to keep sending it back untill I get a solid one, I belive they do exist.

wizard123 said:
make a statement that there shouldn't be a rainbow effect when sliding your finger up the side of the screen !
Its also a lot more than one customer do you actually ready these threads lol?
Click to expand...
Click to collapse
Oh yes, I read these threads alright. All the constant moaning is starting to get to me though.
Surely HTC shouldn't have to make a statement to say that there shouldn't be a rainbow effect when applying normal pressure to the screen. Wouldn't common sense prevail? The amount of pressure I apply to my screen, particularly the sides, would be miniscule.
I'm convinced that threads like these will lead to loads of people squeezing the sh*t out of the side of their phones to see if they can get this rainbow effect and therefore start freaking out and send their phone back asap.
Sent from my HTC One X using Tapatalk 2

Does anyone have a HTC One X where this screen distortion problem is so bad that normal pressure being applied to the screen causes flex. Bear in mind that capacitive screens respond to touch and not resistance.
I had a white H1X, which distorted the screen even when tapping the capacitive buttons! Taiwan, HT23 etc. Slight pressure along either side also distorted the screen. It looked so bad I'd be afraid to subject it to the pressure of being bare in a pocket!
My grey one is doing well, needs a good bit of pressure to create distortion, like any LCD display! The glass is laminated onto the display and there is no gap, so pressing the glass hard is going to distort the display. You'll find touching your computer monitor or LCD TV requires very little force to distort.
I genuinely think that a lot of people who have reported the flex/distortion would never have known had they not read about it here!

Just got my one x back from HTC but shall I return it?

I sent my phone away last Friday to get the screen repaired as it was separating from the phone. I got it back today (quick turn around).
As soon as I took it out of the box my misses noticed that the screen on the bottom right corner of the phone was sticking out (pronounced). I put a little pressure on it and the screen clicked (popped) back into its proper place.
The screen now seems fine. It feels the slightest bit looser in the area of the recent apps button, and there is slight screen ripple in that area if I put excessive force on the recent apps button.
Should I send it back for repair. are problems likely to develop in the future in that area?
I assume that when they assemble the screens they are popped into place, and some numpty didn't do my phone all the way around.
Thanks
Sent from my Nexus 7 using Tapatalk 2

Send it back, better to be safe imo.
Sent from my HTC One X

I would you want a defect free device.

THanks for the replies. Problem I've got now is that my phone looks and feels perfect. I'll give them a ring later
Sent from my HTC One X using Tapatalk 2

Well explain what happened. But if its perfect now no point in returning it.
Sent from my HTC One X using xda app-developers app

I used the online chat with HTC. They said they will arrange for collection but if it's found that there is nothing wrong with the phone I will get charged for postage. I've decided against sending it off
Sent from my Nexus 7 using Tapatalk 2

due to the way its assembled, you're probably alright now it's popped in properly.
it was probably just not popped in properly in the first place, if it comes out again, leave it out and send it back

[Q] Does everyone have the lcd distortion issue at the sides when pressed?

Is there no such thing as a perfect HOX without issues on the screen when you apply pressure on the sides? Has anyone ever sent their phones for repair and had it back perfect?
Normally you won't notice this when operating the phone but say for example you're taking it out of the case or working out the gym and switching music you're definitely gonna apply more pressure and I can't help but feel that it's gonna break apart or cause permanent damage everytime it happens.

Yes happens to mine too, when I use my nail and press on the edge of the glass. It happens to my brothers One X too.

Mine is worse on the upper left side. So you' re just gonna live with the problem?

I don't have this.
Sent from my HTC One X using xda app-developers app

mine got this "issue" too.
but remember, this phone has a touchscreen, not a press-the-f**k-out-of-me-screen.

alutastisch said:
mine got this "issue" too.
but remember, this phone has a touchscreen, not a press-the-f**k-out-of-me-screen.
Click to expand...
Click to collapse
Completely derogatory reply, and unnecessary.
You're implying that every one who has this fault is squeezing the f**k out of the screen.
This is simply not true.
And lets be bloody honest here, what is the point of a touch screen device that if you put the slightest additional pressure on messes up the screen as though it's a bloody lcd monitor?
Seriously?
Am I supposed to put white gloves on when I use my HTC? Am I not supposed to put it in my pocket, just it case it gets' squeezed.
I'm on my SEVENTH f**king phone, and trust me, I don't have to squeeze the f**k out of it.
I've not come across ANY other phone that does this. ANY!
So STFU claiming you have to squeeze it hard. You don't. It's a f**king design flaw. And I'm sick the the bollocks in having to keep sending my units back. I don't want my TOUCH SCREEN phone to look like it's my f**king LCD Monitor when I'm using it.
---------- Post added at 10:50 PM ---------- Previous post was at 10:44 PM ----------
kingofthebraves said:
Mine is worse on the upper left side. So you' re just gonna live with the problem?
Click to expand...
Click to collapse
No. I'm getting rid now. This is my seventh unit. Absolutely appalling design flaw.
This phone is supposed to last me 2 years. It doesn't feel like it's going to last me 2 minutes.
How do you think that screen is going to hold up after 8 months of being in a pocket.
After 12 months?
After 18 months?
Yellow splodges everywhere because the screen has flexed too much? Having to hold it like a newborn in case it gets damaged even more.
Bollocks to that.
This is my final return.
I'm going to have to go with the S3. I don't like it compared to the HOX, I don't like TouchWiz.
But I much prefer that, then having a messed up screen in 12 months time.

Dude, you need a chill pill.
And stop punching your phone.
Get an S3 if it'll make you feel better, but I can assure you that jabbing instead of touching will net you a similar outcome.

luiejongen said:
I don't have this.
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
Sent from my HTC One X using xda premium

Bah! I got my phone without warranty so the most sensible thing for me to do is sell it now and get a new one hopefully without the issue. I've been asking some friends who have the phone and a lot of them don't have this problem. I really thought that everyone had this problem and just chose to live with it.

I have the same issue - but no problem with it.
At the beginning i had "ghost touches" but after i pressed the screen (left side) a little bit harder they're gone

kingofthebraves said:
Bah! I got my phone without warranty so the most sensible thing for me to do is sell it now and get a new one hopefully without the issue. I've been asking some friends who have the phone and a lot of them don't have this problem. I really thought that everyone had this problem and just chose to live with it.
Click to expand...
Click to collapse
I have 4 htc one x devices
all of them has it
And all of them are newly made
If u press little hard it will appear
but pressing softly it wont make the sides rends
Sent from my HTC One X using xda app-developers app

ayhamx360 said:
I have 4 htc one x devices
all of them has it
And all of them are newly made
If u press little hard it will appear
but pressing softly it wont make the sides rends
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
Has anyone reported it getting worse? Im worried about permanent damage but if it just stays like this then ill save me all the trouble and just keep it

awesome how agressive oliseo is. seriously, the screen is capacitive, what means that you have to touch it, not to press it.
the one x is some milimeters slim and you get a hd display, a quadcore cpu (actually 5 cores but offtopic) and you are trying to tell me that that´s a serious issue that the screen shows ghost if pressed? so, i guess your tft / lcd monitor has this issue too, i´ve got seven tube-monitors before i got my tft and all the other monitors didn't showed that epic-design-failure.
dude. seriously.

HTC ONE X Screen responsiveness issue?

Hi guys, MY HOX has recently been playing up in the centre of the screen it has no touch sensitivity, anything i try and press around that region does not work. However i installed a zagg last night and used the spray that came with it. Im wondering if that has effect my phone? I tryed to look for the water indicator in the sim slot to see if it got water inside their how ever i can not find it. im very worried because i used the zagg solution that when i try to take the phone back they will say it has been water damaged and will not replace/fix the issue.Any help would be great thanks.

You waited 24h after applying it didn't you?
You should wait it out.
There is no way you could've triggered the water indicators by only spraying on the screen.
Sent from my HTC One X using xda app-developers app

Thanks for the snappy reply i took the protector off shortly when i noticed the sensitivity issue.

So you still have touch problems without the protector?
Sent from my HTC One X using xda app-developers app

yea, but i did not have this problem before the protector.

No worries, normal usage of the solution shouldn't have done any damage.
To be on the safe side, put it to a bag of rice for 24h, that should get rid of moisture if there's any.
Then send it for repair and hope for best.
Best of luck for you.
Sent from my HTC One X using xda app-developers app

Thanks, i havnt currently got much rice ive got a small about for the phone to rest in and it goes up the sides but does not completly cover the phone do you think that'll be ok?

RagingBow said:
Thanks, i havnt currently got much rice ive got a small about for the phone to rest in and it goes up the sides but does not completly cover the phone do you think that'll be ok?
Click to expand...
Click to collapse
Looks like you have a defective screen. Dont worry about it. Mine started being unresponsive in the middle of the screen 2 weeks ago, so i called HTC and they booked UPS to pickup my phone on Monday morning and i got it back on thursday morning with a new screen and jelly bean installed(I had Coredroid ICS 5.1 installed). I also have two friends with One X's that had the same problem two months ago. Both screen replacement

Try wiping your phone. I had problems with my screen as well recently. Didn't know why, and seemed to come out if nowhere. I factory reset it and it was good after that.
Maybe you have a hardware issue, but this is at least one quick thing you can try before giving your phone to HTC.
Goodluck
Sent from my HTC One X using xda app-developers app

its not the zagg
I have the zagg on my hox since 4-5 months... May be your device is having faulty screen.. get it replaced.

Never had problem like that.