Related
Hi guys,
Some of you may have seen my other thread. Basically, I can't boot my phone into recovery due to a broken volume down button and so I'm looking to get that button repaired. Can anyone advise of either a good Desire HD repairer in Melbourne, or elsewhere in Aus that I can mail too? It's an industry with a lot of sharks and dodgies, so I was hoping someone on here might have dealt with a good crowd and could pass on a recommendation. I'll certainly post my feedback after dealing with them for everyone else too.
Thanks in advance.
Ethicistabdiel said:
Hi guys,
Some of you may have seen my other thread. Basically, I can't boot my phone into recovery due to a broken volume down button and so I'm looking to get that button repaired. Can anyone advise of either a good Desire HD repairer in Melbourne, or elsewhere in Aus that I can mail too? It's an industry with a lot of sharks and dodgies, so I was hoping someone on here might have dealt with a good crowd and could pass on a recommendation. I'll certainly post my feedback after dealing with them for everyone else too.
Thanks in advance.
Click to expand...
Click to collapse
A broken volume button can be annoying but there are many other ways to get in to recovery if that's the only reason for getting it repaired.
You could download 4ext recovery control app. There's an option to boot in to recovery from inside the app, and you can even use the new touch recovery so there's no need to use the hardware buttons.
Or if you're comfortable with adb commands, "adb reboot recovery" works.
As for phone repairs, I used Phone Doctor and they were really good. But i'm in Sydney. Not sure if they have a store in Melbourne.
http://forum.xda-developers.com/showthread.php?t=1445357
There's the original thread discussing it.
Believe me, sadly it seems the only option I'm left with. It appears USB debugging was turned off, I can't get the phone to do much via USB cable. I've tried ADB reboot recovery - no dice, it doesn't see the device. Probably should have been clearer in my original post that it's not just about not being able to boot into recovery, that in of itself wouldn't bother me, if my phone wasn't in a boot loop . Therefore I'm guessing it might be too late for the stuff you advise.
I'll have a look at the things you mentioned but yeah, nothing else has worked so I think it may have to go down the hardware repair road. If you can advise anything you think might work in the phones current state though, I'm all ears and I would be as grateful as all get out.
Cheers for the Phone Doctor tip. What are their prices like? Cheaper is obviously better, though I don't mind paying a bit extra to avoid dodgies. Some of the reviews I've seen for mobile repair places on google are frankly scary! Don't suppose you mean these guys? http://www.fonedoc.com.au/repairs.php Similar name.
Just posting two of the quotes I've received in case they're of use or interest to someone down the track.
Fone Doc;
Dear xxx xxx
Re:htc desire hd
Repair ID:899
Our technicians should be able to complete this.
The quotation to complete this job would be $130
*Fone Doc will arrange a free courier pick up for you handset Australia Wide if the quote above is over $60.00. Then we will e-mail you a Con Note which you can print send with the phone. (If you would like this free service please phone us)
Or feel free to drop into our repair centre.
*Jobs sent in or picked up by our courier generally are completed within 24 hours (Once Received)
*Jobs brought into our walk in repair centre Monday to Friday can usually be done within 40mins.
*Fone Doc does not charge any quotation fees. And does not charge a service fee if your phone is un-repairable.
* If the job is going to cost more than the quote above, we will always notify you before hand and you can accept or decline the quote without cost!
* All jobs come with Fone Docs 90 day warranty
*Fone Doc only uses Original manufacturers parts unlike most competitors
Please click the following link to send in your phone if the quote is below $60.00 http://www.fonedoc.com.au/send.php
If your quote is above $60.00 we will arrange a free courier pick up for you!
Please call us on (02) 9548 0088 then print out the job sheet to send with the phone here http://www.fonedoc.com.au/send.php
(Note down your REPAIR ID above for further reference, and send it with the phone)
Kind
Regards,
Repairs Team
Aonemobiles;
Hi Joshua,
Unfortunately we have to send this repair to our Melbourne technician.
Cost to do so is $80 and a 1-2 week process.
Hope this information helps
Kind Regards,
Sarah
hey mate you might have already taken your phone somewhere, sorry about the lack of reply. the place i went to was actually drphone.com.au, they fixed it on the spot but when they put it back together it didn't exactly look seamless. what can you expect though right?
i don't know about the places you posted quotes from, but i would recommend going in to the store to get it done, don't send it anywhere cos you never know when you'll get it back.
also i had a quick read through your other thread, it seems like you've tried everything you could have, and a hardware repair is what you need to do.
On the off chance that your adb setup was the problem and not your phone, try this zip I've attached. It comes from leith51's radio flash guide, but i use it as a quick start for all adb commands. (credit to jkoljo as well)
Unpack the zip anywhere on your pc, doesn't matter. Go in to the folder and click "Start here", it will open a command prompt. With your phone plugged in, type "adb devices" - it should give you a printout of the phone's serial number. If not, the phone isn't recognised and you're back to getting it repaired. But if it did work, the next step is "adb reboot recovery", then full wipe, install a new rom.
Good luck!
edit: removed zip, find it here: http://forum.xda-developers.com/showpost.php?p=10259622&postcount=1
Thanks heaps dude, appreciate the time taken to reply and REALLY appreciate you taking the time to read the other thread to see if you could help. Hoping I can learn enough stuff to be helpful to others down the line rather than just leeching, this seems a pretty good community here.
Not sent her away yet no, I'll give that file a go and let you know if it does the trick.
I think I may go with the Fone Doc guys, they seem pretty legit compared to a lot of others I've seen, gonna do a bit more research first though. Sadly I can only find two reviews for them and they're fairly contradictory of one another, lol; http://www.truelocal.com.au/business/fone-doc/caringbah
Tried your version of ADB - unfortunately with the phone either on and stuck in the ICS bootloop or off, adb is still not picking up on a device. Cheers much for the attempt though, it really is appreciated, looks like I'm not fixing this without forking out cash though. Considering I paid $100 for the phone but, I can't complain too much .
Ethicistabdiel said:
Thanks heaps dude, appreciate the time taken to reply and REALLY appreciate you taking the time to read the other thread to see if you could help. Hoping I can learn enough stuff to be helpful to others down the line rather than just leeching, this seems a pretty good community here.
Not sent her away yet no, I'll give that file a go and let you know if it does the trick.
I think I may go with the Fone Doc guys, they seem pretty legit compared to a lot of others I've seen, gonna do a bit more research first though. Sadly I can only find two reviews for them and they're fairly contradictory of one another, lol; http://www.truelocal.com.au/business/fone-doc/caringbah
Click to expand...
Click to collapse
No worries, I leeched a lot at first too but this forum is great, I've learnt so much in a short space of time so now i'm trying to return the favour, so i'm happy to help out.
Sucks that it really is a hardware issue now. But mate, if you only paid $100 for the phone just go for it! the repairs could be $200 and you'd still be coming out ahead!
I'd be interested to know how it goes. Hopefully a new volume rocker fixes it for you
I had some research yesterday, yet I still can't find a proper answer to most of my questions about the following subject. Hoping some of the experts here can contribute some of their knowledge and hopefully I will edit this thread to a guide, or at least spare others the need for wondering around the web as I did.
Well, Few days ago I turned off my phone, and it wont turn on or response to any physical key combination, usb connection (Except for charging the battery) or even that famous Samsung jig (301KΩ Between pin 4 and 5 on the usb connection). It is not recognizable by any device while connected through usb interface. It is permabricked. The worst thing that can happen to a phone while the hardware is intact.
Although the name indicates otherwise, some things can be done in order to get the device working again.
It is a process in which the phone's main bored is exposed, than a special device (e.g riff box) is connected to certain areas on the pcb that were made that way for the initial configuration of the phone back in the factory. The pinout of the connection varies in each model, but the interface is the same and called "Jtag". Than, that device connects to a pc through usb interface.
So the first step would be to get that device and to connect it to both pc and phone's motherboard through a certain pinout that is mostly hard to get. You'll need a driver for that jtag flashing device and a compiled file which you would like to flash in to your phone. I don't know if that file is specific to each model or to the certain chip the phone is using (Can different models with the same chip be flashed the same way? Reply if you know and I'll edit it here).
By what I know, after flashing that file the phone will be accessible through usb interface for further flashing of the rom.
Alternatively, There are some companies that offer that kind of service. I couldn't find any who work with T989, and prices for that kind of service.
I would like to have as much information as possible and maybe eventually I'll be able to get my phone fixed. In that case I'll add some photos and document the process.
Michael.fri said:
I had some research yesterday, yet I still can't find a proper answer to most of my questions about the following subject. Hoping some of the experts here can contribute some of their knowledge and hopefully I will edit this thread to a guide, or at least spare others the need for wondering around the web as I did.
Well, Few days ago I turned off my phone, and it wont turn on or response to any physical key combination, usb connection (Except for charging the battery) or even that famous Samsung jig (301KΩ Between pin 4 and 5 on the usb connection). It is not recognizable by any device while connected through usb interface. It is permabricked. The worst thing that can happen to a phone while the hardware is intact.
Although the name indicates otherwise, some things can be done in order to get the device working again.
It is a process in which the phone's main bored is exposed, than a special device (e.g riff box) is connected to certain areas on the pcb that were made that way for the initial configuration of the phone back in the factory. The pinout of the connection varies in each model, but the interface is the same and called "Jtag". Than, that device connects to a pc through usb interface.
So the first step would be to get that device and to connect it to both pc and phone's motherboard through a certain pinout that is mostly hard to get. You'll need a driver for that jtag flashing device and a compiled file which you would like to flash in to your phone. I don't know if that file is specific to each model or to the certain chip the phone is using (Can different models with the same chip be flashed the same way? Reply if you know and I'll edit it here).
By what I know, after flashing that file the phone will be accessible through usb interface for further flashing of the rom.
Alternatively, There are some companies that offer that kind of service. I couldn't find any who work with T989, and prices for that kind of service.
I would like to have as much information as possible and maybe eventually I'll be able to get my phone fixed. In that case I'll add some photos and document the process.
Click to expand...
Click to collapse
1st off, it's "taboo" not tabu. Secondly there is already a pretty good amount of threads that have covered this in detail, I'm certain because I have posted in them. Lastly, please SEARCH the existing threads before creating a new one; the answers to all your questions are already there.
1. Thanks, Changed to "Taboo".
2. I searched, I really did. I went all over google with many key words and covered up this forum as well. All I got is some articles about the jtag protocol, which is good for knowledge but too general for the application I need, and some threads in which people writing that their phone is bricked and asks what to do about it. Not a single post is about how to fix that independently, and what does it require. If you could give me link to these threads you say that covers up the subject, I'll delete this thread at once.
Michael.fri said:
1. Thanks, Changed to "Taboo".
2. I searched, I really did. I went all over google with many key words and covered up this forum as well. All I got is some articles about the jtag protocol, which is good for knowledge but too general for the application I need, and some threads in which people writing that their phone is bricked and asks what to do about it. Not a single post is about how to fix that independently, and what does it require. If you could give me link to these threads you say that covers up the subject, I'll delete this thread at once.
Click to expand...
Click to collapse
don't pay attention to that guy he like to troll every where he goes. Try to google search for mobile tech or Adam Outler, and check if he get the Jtag service for our phone. If I'm not wrong the charge for the Vibrant was $50.00 plus shipping and handling. I hope you can fix your phone.
Sent from my SGH-T989 using xda premium
Do you know what caused the brick?
Sent from my SGH-T989 using xda premium
Searched, and yet no result. Sending the phone to the U.S is quite risky. I have no idea how they're intended to pack it before sending it back. I would rather doing this in Israel.
I saw on ebay several devices associated with Jtag. the price starts from 10$ for a simple usb dongle, through 30$ devices, which is the price of most of the jtag devices I found, to the 150$ riff box that is associated with phone unbricking.
By what I know Jtag is a simple serial protocol. I just need sort of "bridge" to translate the logic 1's and 0's with the right voltage level and certain clock speed to a usb interface or even RS232. How expensive can that be?
I also contacted several ebay sellers which offer a jtag repair service. they all answered this model is not supported.
I would go to Samsung labs in Israel and see what they can do to get it working.
I just thought to invest 20$, get that sort of device and to get it done by my own.
Another issue is the pinout. The pinoput of the Jtag connection is not shown in any website, so I have no way of knowing how to connect on this specific PCB.
Last thing I need is that new bootloader I can flash, and a software to flash it through. Where can I download it?
About the reason for bricking the phone, I have no Idea. As I said, last time I've installed new rom was more than a week prior to the incident. I've used some overclocking app mostly to underclock my phone, cause it drained the battery like hell before, even while it was running on stock and after changing the rom several times.
I also used some usb otg device which worked normally, but was not plugged to the device even few hours before it was bricked.
Hopefully we can figure out the cause of these permabricks so we can prevent it from happening to more people.
Sent from my SGH-T989 using xda premium
I gotta say, this is quite alarming. That the phone can just hard brick itself like this spontaneously.
I've had some scary experiences with the phone myself. Like a couple of random reboots that required the long power press for the phone to power back on. At least it always came back on.
I'm also from Israel myself so a similar scenario can bring me to the same situation as you.
Good luck with getting any kind of solution.
Sent from my SGH-T989 using xda premium
parusia said:
don't pay attention to that guy he like to troll every where he goes. Try to google search for mobile tech or Adam Outler, and check if he get the Jtag service for our phone. If I'm not wrong the charge for the Vibrant was $50.00 plus shipping and handling. I hope you can fix your phone.
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
Troll for advising to follow the posted rules of membership ? WOW
I just contacted Adam and still no jtag for this device .
Sent from my Galaxy Nexus using XDA App
did you look for a service manual?
- the manual may cover schematics for jtag device.
Been flashing phones since the Razr and never bricked a phone I couldn't repair myself. That is until I tried to flash my GSII back to stock through odin. Sent it to Samsung and they had to replace motherboard. Now I'm a little nervous about using odin.
reocej said:
Been flashing phones since the Razr and never bricked a phone I couldn't repair myself. That is until I tried to flash my GSII back to stock through odin. Sent it to Samsung and they had to replace motherboard. Now I'm a little nervous about using odin.
Click to expand...
Click to collapse
I recommend splurging on the $2-3 for a jig, I have had moments where I thought I was SOL & the jig saved my arse.
Michael.fri said:
Last thing I need is that new bootloader I can flash, and a software to flash it through. Where can I download it?
Click to expand...
Click to collapse
Did you solve your problem?
I was looking at using QPST
QPST is a program often frowned upon here at xda. It is commonly used to flash phones, and has little to do with android coding. The software is made for Qualcomm (or by them) and this device has a chip from them in it. This has tools for building and installing bootloaders and partition tables. Our device after a hard brick (and still serviceable by JTAGing) has a com port open still and if you load the driver in windows you will see a port number as others here on XDA have said. The driver allows ODIN to see the device but not connect. QPST does connect, but I have not attempted to flash anything to it since I have not built any files to load. I'm kind of stuck creating the needed xml that makes the partition table and headers and file that are to be loaded to partitions. This is really a softbrick, in my opion, but nobody has the knowledge for this level of building and coding, with this tool, here at XDA. If somebody does, it may make those selling JTAG services mad, but that would mean we could fix our phones on our own. On my own, I'm a few weeks away from this solution, with some help from people here that know how to write xml for partition tables and can help me locate files for a build, I can generate the files, test them, make a write up and post the solution in just a few days.
By the way, this is a multi-device solution in the long run. We get one fixed and we can start on the others with this same issue, where the only life left in the device is the Qualcomm download mode driver showing in windows device manager.
Michael.fri said:
I had some research yesterday, yet I still can't find a proper answer to most of my questions about the following subject. Hoping some of the experts here can contribute some of their knowledge and hopefully I will edit this thread to a guide, or at least spare others the need for wondering around the web as I did.
Well, Few days ago I turned off my phone, and it wont turn on or response to any physical key combination, usb connection (Except for charging the battery) or even that famous Samsung jig (301KΩ Between pin 4 and 5 on the usb connection). It is not recognizable by any device while connected through usb interface. It is permabricked. The worst thing that can happen to a phone while the hardware is intact.
Although the name indicates otherwise, some things can be done in order to get the device working again.
It is a process in which the phone's main bored is exposed, than a special device (e.g riff box) is connected to certain areas on the pcb that were made that way for the initial configuration of the phone back in the factory. The pinout of the connection varies in each model, but the interface is the same and called "Jtag". Than, that device connects to a pc through usb interface.
So the first step would be to get that device and to connect it to both pc and phone's motherboard through a certain pinout that is mostly hard to get. You'll need a driver for that jtag flashing device and a compiled file which you would like to flash in to your phone. I don't know if that file is specific to each model or to the certain chip the phone is using (Can different models with the same chip be flashed the same way? Reply if you know and I'll edit it here).
By what I know, after flashing that file the phone will be accessible through usb interface for further flashing of the rom.
Alternatively, There are some companies that offer that kind of service. I couldn't find any who work with T989, and prices for that kind of service.
I would like to have as much information as possible and maybe eventually I'll be able to get my phone fixed. In that case I'll add some photos and document the process.
Click to expand...
Click to collapse
Mobile Tech offers the JTag service. There is even a discount for XDA members. They offer the service for all variants of the S2
Here you go!
http://mobiletechvideos.mybigcommerce.com/samsung-galaxy-s-ii-jtag-brick-repair/
daxxone said:
QPST is a program often frowned upon here at xda. It is commonly used to flash phones, and has little to do with android coding. The software is made for Qualcomm (or by them) and this device has a chip from them in it.*snip* On my own, I'm a few weeks away from this solution, with some help from people here that know how to write xml for partition tables and can help me locate files for a build, I can generate the files, test them, make a write up and post the solution in just a few days..
Click to expand...
Click to collapse
Any word on a fix using QPST?
Bricked my Nexus 4 flashing a wrong ROM. Since i'm in EU and the phone USA probably will not get warrantly either
Now it won't even go to recovery, is there anything i can try?
Razer(x) said:
Bricked my Nexus 4 flashing a wrong ROM. Since i'm in EU and the phone USA probably will not get warrantly either
Now it won't even go to recovery, is there anything i can try?
Click to expand...
Click to collapse
Is it going into fastboot?
(with phone off, press power and volume down)
EDIT: This is in wrong section. Should be in Q&A / Troubleshooting
Tought i was in Q/A, yes should be moved/closed
Unfortunately no fastboot
OK is anything happenning when you plug into computer?
Is USB recognising anything? What did you try to flash?
N10AP said:
OK is anything happenning when you plug into computer?
Is USB recognising anything? What did you try to flash?
Click to expand...
Click to collapse
When i connect it to the pc it tries to install drivers, but then nothing happens
try getting into fastboot..
or try connecting it to the pc n install the toolkit n then use the option 16
OK you can try to install the qualcomm drivers as the phone must be in download mode. That`s why its recognising it.
Then I think you need to flash a hex image or something.
Take a look:
http://forum.xda-developers.com/showthread.php?t=2108247
Maybe one of the kind members here (a regular) may let you send it to them in the states and you could RMA it from there?
N10AP said:
OK you can try to install the qualcomm drivers as the phone must be in download mode. That`s why its recognising it.
Then I think you need to flash a hex image or something.
Take a look:
http://forum.xda-developers.com/showthread.php?t=2108247
Maybe one of the kind members here (a regular) may let you send it to them in the states and you could RMA it from there?
Click to expand...
Click to collapse
Not sure what should i do
What rom did you flash?
Seroiusly mate. IMHO if you don`t have the qualcomm hex images (or whatever they are) or a means of JTAGing your phone, then only option is to send it to someone in the US who can RMA it. For the cost of postage and maybe a beer for the kind person, they could do it for you.
Assuming you ordered it from your Google account when you was in the US...
1) Find someone trustworthy in US
2) Ask if you can send your Nexus 4 to them
3) They RMA it using your account details
4) They send the new device to you in Europe when google drop it off.
Everyones happy.
sandy-achar said:
What rom did you flash?
Click to expand...
Click to collapse
An AOSP rom for Note
N10AP said:
Seroiusly mate. IMHO if you don`t have the qualcomm hex images (or whatever they are) or a means of JTAGing your phone, then only option is to send it to someone in the US who can RMA it. For the cost of postage and maybe a beer for the kind person, they could do it for you.
Assuming you ordered it from your Google account when you was in the US...
1) Find someone trustworthy in US
2) Ask if you can send your Nexus 4 to them
3) They RMA it using your account details
4) They send the new device to you in Europe when google drop it off.
Everyones happy.
Click to expand...
Click to collapse
Yeah, but shipping to US takes weeks, RMA takes weeks too
Might ask in Italy before
Razer(x) said:
An AOSP rom for Note
Yeah, but shipping to US takes weeks, RMA takes weeks too
Might ask in Italy before
Click to expand...
Click to collapse
as i seem to recall, even an unlocked bootloader wont give u access to boatloader partition and other important partitions..
which makes it still recoverable..
if u ask me, get a different pc with windows vista/7 *not windows 8*, download the nexus drivers from xda and install and then try flashing via fastboot..
and if i seem to recall, the installation scripts in the rom.zip dont format partitions numbers but use tags such as system or data which is predefined so you cant flash system in bootloader by mistake..
ofcourse, i can be wrong
Can't go in fastboot mode, that's the problem
I think the only option is to send it to a JTAG service, if sending to google aint possible. I remember reading it was around 60 USD to revive a nexus 4.
maybe its the charge?
leave it for charging for 30 min-ish
then try fastboot
or try holding power for 20 second-ish to make sure the phone's restarted
as in, maybe its semi-booted
Charging doesn't work, will need a JTAG service or ask LG support
Just noticed this on W8
Razer(x) said:
An AOSP rom for Note
Yeah, but shipping to US takes weeks, RMA takes weeks too
Might ask in Italy before
Click to expand...
Click to collapse
I know it may take a while, but it`s a means to an end. A bricked Nexus 4 is no good to anyone, unless you want to sell it for a pittance for parts...
Personally I wouldn`t care if it took weeks. You would be getting a brand new phone eventually.
http://mobiletechvideos.mybigcommerce.com/lg-nexus-4-jtag-brick-repair/
DOOOO ITTTTTTTTT !!!!
On a serious note, i bricked my nexus somehow a while back and these guys were able to fix my phone , they are very trustworthy.
BTW they do have international shipping too
EDIT: just checked , its 105 dollars in total for a repair, you have a couple choices: you can sell your phone for pieces (there is high demand for screens since everyone is cracking theirs, and as you know it doesnt work after being cracked), you can find someone local to repair, and your last choice is to just take the bullet and pay 105 dollars (+ shipping from your area to them) to send and repair your phone.
I'm sure there's another way to fix it bro.. It can't be that hard. Just search around
SneakyGuyDavid said:
there is high demand for screens since everyone is cracking theirs, and as you know it doesnt work after being cracked
Click to expand...
Click to collapse
Yeah, don't remind me.... (been there, done that)
But on a related note, sounds like a JTAG is definitely in order. If you're comfortable learning how to use a JTAG yourself, I believe they're about $150-200. You can fix your phone, and keep the JTAG to start fixing other phones in your spare time. After a few repairs, it would pay for itself! I've often considered going this route. Something I've thought of doing is buying bricked phones for cheap, fix them with a JTAG, and resell them for profit. Could be a fun little business and you'd learn a lot about several different devices. Look up the RIFF Box or Medusa Box - definitely do some research first, if you decide to go through with this. Just a suggestion at the very least...
I finally was forced to update to android 5.0.1. I updated at work but it failed halfway through and is now in a boot loop. I've tried every solution the internet can provide me. What do I do now? The device IMEI has a limited warranty until 2017. I purchased through swappa. I have original box but no documentation besides the barcode sticker on the side. Will AT&T replace this? It was their update that caused this anyway. Any experiences with this sort of thing please? I dropped a large chunk of change on this paperweight. Thanks
Wildstar34 said:
I finally was forced to update to android 5.0.1. I updated at work but it failed halfway through and is now in a boot loop. I've tried every solution the internet can provide me. What do I do now? The device IMEI has a limited warranty until 2017. I purchased through swappa. I have original box but no documentation besides the barcode sticker on the side. Will AT&T replace this? It was their update that caused this anyway. Any experiences with this sort of thing please? I dropped a large chunk of change on this paperweight. Thanks
Click to expand...
Click to collapse
The first thing to do is find a local Best Buy with a Samsung Experience shop. They can reflash the firmware or send the phone in for repairs. This would be the best and easiest option. Most likely, you'll be able to get everything fixed in around an hour max.
BTW, it doesn't matter if the device was purchased from somewhere other than Best Buy!
I'm not sure if ATT will replace the phone if you didn't buy it from ATT. You can contact them to see though. Call them and tell them that you bought the device from Swappa. Though, most likely, they'll turn you away unless they have some sort of business alliance with Swappa.
Do this as a Plan B.
The third option is to get in contact with Swappa. I don't know anything about that service though. Usually in order to claim warranty, you need the device and proof of purchase. If Swappa has an online receipt, or even just an online purchase history, that should work. They most likely would just need some sort of proof that you actually bought the device from or through them. Like I said, I don't know anything about Swappa, so you'll have to contact them to get specifics of what you'd need.
When all else fails, go directly to Samsung. Again, tell them that you got the device from Swappa. Though, this would basically be like the first option, except that it would take longer.
All options except the first one may result in you getting a refurbished replacement. Just an FYI. The only way that Best Buy will give you a refurbished replacement is if they were to send the phone back to Samsung and it was replaced.
PM me if needed!
Sent from my SM-P600 using Tapatalk
spexwood said:
The first thing to do is find a local Best Buy with a Samsung Experience shop. They can reflash the firmware or send the phone in for repairs. This would be the best and easiest option. Most likely, you'll be able to get everything fixed in around an hour max.
BTW, it doesn't matter if the device was purchased from somewhere other than Best Buy!
I'm not sure if ATT will replace the phone if you didn't buy it from ATT. You can contact them to see though. Call them and tell them that you bought the device from Swappa. Though, most likely, they'll turn you away unless they have some sort of business alliance with Swappa.
Do this as a Plan B.
The third option is to get in contact with Swappa. I don't know anything about that service though. Usually in order to claim warranty, you need the device and proof of purchase. If Swappa has an online receipt, or even just an online purchase history, that should work. They most likely would just need some sort of proof that you actually bought the device from or through them. Like I said, I don't know anything about Swappa, so you'll have to contact them to get specifics of what you'd need.
When all else fails, go directly to Samsung. Again, tell them that you got the device from Swappa. Though, this would basically be like the first option, except that it would take longer.
All options except the first one may result in you getting a refurbished replacement. Just an FYI. The only way that Best Buy will give you a refurbished replacement is if they were to send the phone back to Samsung and it was replaced.
PM me if needed!
Sent from my SM-P600 using Tapatalk
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Hey, thanks a lot. This may be the single most helpful forum post I've ever read. I will drive up to BestBuy tomorrow and give it a shot. I wasn't able to flash a AT&T stock rom through Odin, but I guess it's worth a shot. I believe the flash failure was due to the AT&T bootloader being locked?
Wildstar34 said:
Hey, thanks a lot. This may be the single most helpful forum post I've ever read. I will drive up to BestBuy tomorrow and give it a shot. I wasn't able to flash a AT&T stock rom through Odin, but I guess it's worth a shot. I believe the flash failure was due to the AT&T bootloader being locked?
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Click to collapse
Welcome!
Most likely something just went wrong during the installation. The bootloader is not a factor in this matter since all ATT Note 4s have it locked and the firmware is meant for this phone.
Now, if you had the phone rooted (permanently), installed a custom kernel and recovery, etc, then the update failure would be 100% explainable. But since you can't do any of that with this phone, then the most likely cause is just "sh1t happened" or the installation was interrupted (like battery died).
Sent from my SAMSUNG-SM-N910A using Tapatalk
Have you tried kies to reflash your phone?
floatingtrees said:
Have you tried kies to reflash your phone?
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Click to collapse
I used Kies, Kies3 and Swap Sync or whatever to do an emergency restore. All of them failed. Kies 3 recognized the phone and was 98% done downloading the firmware and then failed.
Also i am not rooted and never attempted a root (on this phone anyway).
Good news. Just got off the phone with AT&T and they have a replacement on the way. Thanks for your help everybody. We have achieved the best case senario for me as i was having problems with the volume buttons anyway
I would consider this case solved.
Wildstar34 said:
Good news. Just got off the phone with AT&T and they have a replacement on the way. Thanks for your help everybody. We have achieved the best case senario for me as i was having problems with the volume buttons anyway
I would consider this case solved.
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Awesome! Win-win for you (I guess?)
If the volume keys were messed up, then I wonder if there was some other problems with the phone too. Ones you couldn't see... ones that prevented proper firmware installation.
Sent from my SM-P600 using Tapatalk
Hi all. I am baffled as to what happened to my phone. It has no mods and is running stock android 11. It was absolutely fine, not having any issues at all, and I realized I hadn't rebooted it in a few weeks. So, I did a plain old restart.
And it died.
It won't do anything no matter how long I hold the power button down. The battery is fully charged.
Tried to get to the recovery screen by holding down volume up and power, which did nothing. Then I tried vol down and power and got a screen I've not seen before: SS RDX Watchdog Reset.
And here I am stuck. I plugged in a usb cable to my laptop and now there's a device connected on my laptop called msm_upload which I can only see from the windows Bluetooth and other devices panel.
I have no idea what to do from here and I'm desperate.
Any help would be greatly appreciated.
did you see this
https://www.reddit.com/r/galaxynote10/comments/k6c4l5
raul6 said:
did you see this
https://www.reddit.com/r/galaxynote10/comments/k6c4l5
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Yes I saw that. If you read the thread, the solution was to "play around with the buttons and it will eventually work." LOL.
mellie815 said:
Yes I saw that. If you read the thread, the solution was to "play around with the buttons and it will eventually work." LOL.
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yes. i thought if it is software issue than it might be timing issues with pressing correct keys combo. possibly wishful thinking. i assume you've seen one other thread on xda with similar issue with no direct resolution. Still try smart switch
raul6 said:
yes. i thought if it is software issue than it might be timing issues with pressing correct keys combo. possibly wishful thinking. i assume you've seen one other thread on xda with similar issue with no direct resolution. Still try smart switch
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Click to collapse
I've never used smart switch before. If my pc doesn't see the phone, how would that work? My phone doesn't show up in my laptop except as a Bluetooth device called msm_upload that I can't figure out how to interact with? I guess I'll need to install smart switch on the laptop and hopefully it will see the device?
mellie815 said:
I've never used smart switch before. If my pc doesn't see the phone, how would that work? My phone doesn't show up in my laptop except as a Bluetooth device called msm_upload that I can't figure out how to interact with? I guess I'll need to install smart switch on the laptop and hopefully it will see the device?
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That's true and who knows it might work. essentially trying anything to see if it will somehow make a difference. fingers crossed
Watchdog
Very strange.
Sort of sounds like it's bricked.
Play with new firmware/software, win new prizes. I could go on...
You need to navigate to the boot menu somehow. Keep playing with the buttons; sequence and ***timing*** is everything.
If you can drain the battery until it auto shutdown that might get it... much latter.
Disconnect the battery and force a hard reboot.
Otherwise it's repair shop time.
blackhawk said:
Watchdog
Very strange.
Sort of sounds like it's bricked.
Play with new firmware/software, win new prizes. I could go on...
You need to navigate to the boot menu somehow. Keep playing with the buttons; sequence and ***timing*** is everything.
If you can drain the battery until it auto shutdown that might get it... much latter.
Disconnect the battery and force a hard reboot.
Otherwise it's repair shop time.
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I went to a repair shop out of desperation. Had to drive over an hour to get to it as I live in the country, and he basically said it's dead. The fun part is, I called my warranty co and of course, they aren't honoring the warranty because "they don't insure phones that cost over $999" which mine did when I got it. But of course, there was nothing that said they didn't cover my phone, which is why I bought their lease/warranty plan.
So, basically, I have a brick that I owe $591 on yet, and they couldn't care less. At this point, I am willing to try anything at all because I have no other options. I already filed a BBB report against them after spending over an hour on the phone with them to no avail.
Any ideas at all would be very helpful at this point.
Also, I CAN still get to that SS RDX Watchdog Reset screen and it will scan an SD card (because I tried it). The problem is, I cannot for my life find a stock Note 10+ ROM anywhere that I can actually download. Wondering if I should just try to throw a custom ROM on it instead? It's obviously not going anywhere otherwise.
mellie815 said:
Also, I CAN still get to that SS RDX Watchdog Reset screen and it will scan an SD card (because I tried it). The problem is, I cannot for my life find a stock Note 10+ ROM anywhere that I can actually download. Wondering if I should just try to throw a custom ROM on it instead? It's obviously not going anywhere otherwise.
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Click to collapse
There's a stock rom for it, obviously.
If you can degrade to 10, do so.
The boot loader version will dictate if you can or can't.
I'm not experienced enough to advise you on this but that's what might be needed.
Again play with the button sequence/timing and try to get into the boot menu.
Just a slight difference in timing or the wrong sequence and it won't go to the boot menu.
It's not likely but possible the buttons were remapped.
Try taking out the Sim and SD card.
My guess is you can get it to go to the boot menu but until today I never heard of this happening.
A apk timed out because of not rebooting for so long? Don't do that again... at least reboot every couple days.
Malware is another possibility.
Last resort talk/send to Samsung.
Play with it... Androids wuv attention.
I'm having a RIDICULOUS time trying to find a clean copy of stock ROM for my Note. Every single one I've found either ends in a dead link or I download it and it ends up being corrupt. This is no small feat as I live in the middle of nowhere and the only ISP is Hughesnet, which is neither fast, nor unlimited. It literally took me 4 hours to download a 5gb alleged stock ROM only to have it be corrupt.
Isn't there anywhere to get a clean copy of stock??? I see a lot of mods here in XDA, but as far as regular stock SM-N975UI, either I'm totally missing something or there isn't one here.
Can someone please help me find one that is clean? SamMobile's download is limited to 15kbps for non paying members and their copy has been downloading literally since yesterday and is only at 900mb. Living in the country has its perks, but high speed internet isn't one of them. Nothing worse than checking on a download that was running all night to see it say it still has 2 days to go.
mellie815 said:
I'm having a RIDICULOUS time trying to find a clean copy of stock ROM for my Note. Every single one I've found either ends in a dead link or I download it and it ends up being corrupt. This is no small feat as I live in the middle of nowhere and the only ISP is Hughesnet, which is neither fast, nor unlimited. It literally took me 4 hours to download a 5gb alleged stock ROM only to have it be corrupt.
Isn't there anywhere to get a clean copy of stock??? I see a lot of mods here in XDA, but as far as regular stock SM-N975UI, either I'm totally missing something or there isn't one here.
Can someone please help me find one that is clean? SamMobile's download is limited to 15kbps for non paying members and their copy has been downloading literally since yesterday and is only at 900mb. Living in the country has its perks, but high speed internet isn't one of them. Nothing worse than checking on a download that was running all night to see it say it still has 2 days to go.
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You'll need a much faster connection; that slow, that much data, the download has a great chance of being corrupted.
Maybe have a 3rd party download it and send it to you by mail etc. Samsung could... if you could harang them into doing so.
blackhawk said:
You'll need a much faster connection; that slow, that much data, the download has a great chance of being corrupted.
Maybe have a 3rd party download it and send it to you by mail etc. Samsung could... if you could harang them into doing so.
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Click to collapse
According to the authorized service center I visited yesterday, they don't even have access from Samsung. They are directed to send the phone directly to Samsung, which just floors me. I asked the tech if he could at least flash stock and see if we could get it to load, since I definitely can get to the SD card from Watchdog and it will read it. His reply was nope. I called 2 other repair shops since I was in the city already and got the same story.
Back in the day, rooting Android 4 was easier than this! Do you know of any reputable sites for stock roms? SamMobile is definitely out. And many I've gone to will list my stock, but when you follow the links, the file is no longer available. This feels like a bad X files episode at this point. LOL.
mellie815 said:
According to the authorized service center I visited yesterday, they don't even have access from Samsung. They are directed to send the phone directly to Samsung, which just floors me. I asked the tech if he could at least flash stock and see if we could get it to load, since I definitely can get to the SD card from Watchdog and it will read it. His reply was nope. I called 2 other repair shops since I was in the city already and got the same story.
Back in the day, rooting Android 4 was easier than this! Do you know of any reputable sites for stock roms? SamMobile is definitely out. And many I've gone to will list my stock, but when you follow the links, the file is no longer available. This feels like a bad X files episode at this point. LOL.
Click to expand...
Click to collapse
Talk, write to Samsung and lean on them.
You'll probably end up sending it in. Take detailed pictures of the phone before boxing it and as boxing it. Double box it and pack/seal it well. Insure the package!
Fight with Samsung if they try to charge you more than $50. Expect trouble... Samsung's tech support is one of the worst on this planet.
Finding stock ROM should not be that difficult, by browsing through the forum, Guides, News & Discussions:
Links to US-firmwares: https://forum.xda-developers.com/t/n975u-and-n975u1-firmware-links-here.3957648/
Following thread describes how to download FW using Frija and flashing using Odin: https://forum.xda-developers.com/t/...-25-feb-21-galaxy-note10-sm-n975f-ds.3957812/
There's a YouTube video...,
https://www.youtube.com/watch%3Fv%3DQe94cBd_fSc&ved=2ahU
He shows you how to fix it. Has FB page "How to Solution"
Check it out
mellie815 said:
According to the authorized service center I visited yesterday, they don't even have access from Samsung. They are directed to send the phone directly to Samsung, which just floors me. I asked the tech if he could at least flash stock and see if we could get it to load, since I definitely can get to the SD card from Watchdog and it will read it. His reply was nope. I called 2 other repair shops since I was in the city already and got the same story.
Back in the day, rooting Android 4 was easier than this! Do you know of any reputable sites for stock roms? SamMobile is definitely out. And many I've gone to will list my stock, but when you follow the links, the file is no longer available. This feels like a bad X files episode at this point. LOL.
Click to expand...
Click to collapse
Did you ever get this fixed?
I have similar problem. N975u1 stuck in SS Rdx unknown mode. No way to gt to recovery or bootloader
mellie815 said:
I went to a repair shop out of desperation. Had to drive over an hour to get to it as I live in the country, and he basically said it's dead. The fun part is, I called my warranty co and of course, they aren't honoring the warranty because "they don't insure phones that cost over $999" which mine did when I got it. But of course, there was nothing that said they didn't cover my phone, which is why I bought their lease/warranty plan.
So, basically, I have a brick that I owe $591 on yet, and they couldn't care less. At this point, I am willing to try anything at all because I have no other options. I already filed a BBB report against them after spending over an hour on the phone with them to no avail.
Any ideas at all would be very helpful at this point.
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Click to collapse
File a complaint with your state attorney general's office.
Against the warranty company and especially the carrier.
Lean on the carrier, verbal breach of contract because the warranty company refused to repair it.
I'd stiff the carrier out of principle. It's likely they wouldn't bother to take it to small claims court.
Before you do that though lean on them like a cheap suit, call, call, call. Talk to their retainment group. Don't give them a moments peace. One time I called Verizon close to 30 times in a week before they finally issues a full credit over a Direct TV breach of contract. If I was you I be seeing red...