Develop Bugs

Acer replacement/spare parts?

Hi all, my refurbished tab suddenly decided to stop charging, so I'm looking to see where I can get spare parts for it? Either the battery, the charger, and/or the AC-in port are bad. I already contacted the vendor, and it's still in the 90 day period... but I wanted to have a back up plan.
For argument's sake, The original charger seems dead, I connect it and nothing. I have a car charger, plugged into a DC-AC adapter that starts to charge it briefly, but then it starts acting crazy (it rapidly changes from charging to not charging). I think the AC port might be messed up since there's a faint smell of burned circuits when I sniff the little "port" (was going to use hole )
The tab does turn on, and if I leave it connected to the DC charger it should eventually charge (it charged about 3% with the tab off in about 4 hours).
Ideally I will get a positive response from the vendor (only reason I haven't opened the tab up), but as I said, I rather have a backup plan.

I'm sorry but did you say you kept charging it even after sniffing its (I'll do it) hole and smelling burning? I hope I Mis understood that part. However to offer some kind of help, do you smell anything using the stock charger, and have you wiggled it at all to see if it picks up? Also I would check that other adapter output, 12v and 1.5a iirc. Lower may account for the switching of charging and not, also slow charging. To high may be the smell and you toasting your tablet.
Sent from my LG-P999 using Tapatalk 2

Yes I did try to charge it after I smelled the burning. I only noticed that the tab wasn't charging when I heard it whine about low battery even though it was still connected. I then tried plugging it in, and out multiple times and wiggling the connector about to see if it would make proper contact. By the time I got around to sniffing stuff, if something were going to happen I'm sure it would have happened, but just in case I haven't pushed the issue with the stock charger, though it's pretty clear it's as dead as a sexually active teenager in a Friday the 13th movie.
I'm actually tempted to buy a replacement charger if I find one around locally; I'm not going to order it online and wait for "X" amount of days.
In any case, I got enough of a charge to restore it to stock ICS, no unlocked bootloader, no root.... *SIGH* these things are really NOT fun in their stock state.

OK...one last thing to check....the charger has 2 parts on the wall plug side. There's a tab you push down and the blades slide off, under that on the plug side will be 2 metal tabs, check those. I don't know if you had to put that on when you got it, but its something worth checking out. Maybe lightly pull the tabs up, don't get crazy just a little, slide the blades back on and give it a shot.
I would suggest checking the middle pin, however it takes a charge from the other charger you tried, so I doubt that's it, but maybe something worth checking anyways.
I know this isn't the point of the thread, but why replace if its a simple fix?
Sent from my A100 using Tapatalk 2

masr1979 said:
Hi all, my refurbished tab suddenly decided to stop charging, so I'm looking to see where I can get spare parts for it? Either the battery, the charger, and/or the AC-in port are bad. I already contacted the vendor, and it's still in the 90 day period... but I wanted to have a back up plan.
For argument's sake, The original charger seems dead, I connect it and nothing. I have a car charger, plugged into a DC-AC adapter that starts to charge it briefly, but then it starts acting crazy (it rapidly changes from charging to not charging). I think the AC port might be messed up since there's a faint smell of burned circuits when I sniff the little "port" (was going to use hole )
The tab does turn on, and if I leave it connected to the DC charger it should eventually charge (it charged about 3% with the tab off in about 4 hours).
Ideally I will get a positive response from the vendor (only reason I haven't opened the tab up), but as I said, I rather have a backup plan.
Click to expand...
Click to collapse
If you smelt a burnt smell coming from the tablet power port i would not recommend using it and replace it. The charger port is available on ebay as i was searching for other things for this tablet.

Well tried to inspect the charger... the thing looks brand new (well it is only a month old) pins are fine, and the contacts look fine as well. Believe me whenever possible I try to fix things more because I just like tinkering with stuff than anything else, but what I was thinking is that while I'm messing around with that I won't be able to use the tab. I will admit that messing around with power sources/adapters/etc isn't my strong suit... but that makes it even more exciting LOL!
dslayer83, I guess my searching skills have been found wanting. Before posting anything I did some searches but could not find anything through google, or ebay. Just about the only thing I found was the vache's thread where he uploaded the service manual, which has a slew of part #s, but sadly google searches for the parts that interest me don't turn up much.
In any case, I was contacted by the seller today asking if I wanted a refund or a replacement, so maybe I won't have to resort to plan"B". Still curious as to what the hell happened that made the tab go crazy, this is the first time I've had what appear to be hardware related issues with any of my electronics (coming from somebody who owned and abused a 3rd revision PS2, that's quite the statement), so it's all so new. Oh well, guess I'll ignore my curiosity this one time.
Thanks guys.

I would exchange it for sure. Or return, up to you. Aside from battery life and learning to use the screen around that 1 horrid angle, this tab has been amazing, coming.from a nook color to nook tab to kindle fire to a100. For 7" I'm not sure anything comes close for the money.
As for what happened, its hard to say. Could be something stuck in the port burned off, the charger wasn't regulating properly before it died, any number of things. The tab seems alright aside from hole sniffing and charging...anyways if you plan to exchange, make sure you get a new charger too.
Sent from my LG-P999 using Tapatalk 2

pio_masaki said:
I would exchange it for sure. Or return, up to you. Aside from battery life and learning to use the screen around that 1 horrid angle, this tab has been amazing, coming.from a nook color to nook tab to kindle fire to a100. For 7" I'm not sure anything comes close for the money.
As for what happened, its hard to say. Could be something stuck in the port burned off, the charger wasn't regulating properly before it died, any number of things. The tab seems alright aside from hole sniffing and charging...anyways if you plan to exchange, make sure you get a new charger too.
Sent from my LG-P999 using Tapatalk 2
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Ditto on the return or exchange. Why tempt to repair something that can be replaced. I love my a100 and its the first tablet ive owned and only paid $80 for it. I know i got my money worth out of it already.

pio_masaki, you like this tab more than the Nook Tablet? I don't particularly like the design, but I thought the NT would be the better tablet... then again that just might be because I'm not a die hard Nvidia fan. I know I definitely like it better than the Kindle Fire since I've dealt with those (no SDCARD?... who came up with that?) I do agree though, that for what I paid nothing comes remotely close... though I paid $100 more than dslayer83 (lucky bastard).
Anyways, yeah I'm going for the exchange. If the seller was going to start giving me too much grief I was ready to repair it myself, but they seem to be complying so maybe there will be no need.

It doesn't really have anything to do with me liking nvidia, actually I don't care for nvidia for a few reasons, however the performance and price can't be beat. The nook tablet is just a bootloader locked color with dual core, imo not worth its price. The a100 is a true tablet, cameras, GPS, etc for the same price new.vs new last I looked. Plus now that ics dropped the sources will propel the a100 way beyond the others for performance and rom/kernel deving.
When I had the NT they could only root the stock, no cwm or custom roms available, it may be different now,but for me and what I want from my devices the a100 couldn't be beat. The fire would be second for me, my mom uses it now and it runs fine on ics for the most part.
Sent from my LG-P999 using Tapatalk 2

Sorry didn't mean to imply you where an nvidia fan, just that I don't really like them and usually go out of my way to evade them, whenever possible. That said, I just think the Ti chips on the NT and the Fire is better than the Tegra2, plus I hear wonders about the NT screen which I will say is the one area that the A100 didn't really feel great (despite me saying that the Ti chips are better I'm in no way complaining about this tabs power, not by a long shot). It looks super indoors but outdoors it's closed to impossible to read; still that's not a biggie.
Tomorrow I'm sending it back to get replaced, so fingers crossed I get a replacement by the end of next week, or sooner
On a side note, last I checked the NT had CWM, CM9 and the whole thing, though CM9 didn't seem like it wasn't at the daily driver level. I think devs were concentrating on porting the 3.0 kernel to it. I was really interested in getting one, but due to it's shape it wasn't a good fit with what I needed.

I completely agree on the nvidia thing, I have quite a beef about their drivers, also a laptop that has burned out 3 $600 replacement video cards, the last took the motherboard with it. That aside, for my money the t2 offered the performance I wanted vs price and.development at the time. I'm glad they cracked.open the NT, its going to be a very tough unit to beat once 3.0 gets going on it.
Im pro TI by far, and my next phone will likely be one sporting their hardware, or rather anything not tegra like my g2x. The a100 certainly fails screen wise, and if I decide to move from my Acer the NT is definitely on the list again.
Back on topic I'm glad to hear the seller is stepping up and handling business in a professional manner, so many stories about sellers flaking on their products makes hearing of a good one kind of rare. If you don't mind, who did you go through? It may help others looking for a good deal and a seller they can trust will do the right thing.
Sent from my LG-P999 using Tapatalk 2

masr1979 said:
though I paid $100 more than dslayer83 (lucky bastard).
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Heh, well i work in a cellphone repair shop and we buy and sell as well. I see plenty of knock offs come through the door but this puppy was well worth the buy. Im enjoying exploring what all i can do with it. Already using my Infuse wireless hotspot for its internet when im not around wifi. Might just get a car mount and use it for long trips for gps instead of tying up my phone.

pio_masaki said:
...Back on topic I'm glad to hear the seller is stepping up and handling business in a professional manner, so many stories about sellers flaking on their products makes hearing of a good one kind of rare. If you don't mind, who did you go through? It may help others looking for a good deal and a seller they can trust will do the right thing.
Sent from my LG-P999 using Tapatalk 2
Click to expand...
Click to collapse
I'm also hoping to get a phone using TI hardware in the future, but since I'll probably be going to republic wireless in a few months my options will be limited... *SIGH* In the mean time I'm probably buying a pandaboard at some point, though I'm not even sure for exactly what yet. I'd use it for an htpc, but I'm going to use a Raspberry Pi I'm supposed to be getting in June to run XBMC, maybe I'll just shove the pandaboard, instead of the a100, in the car, so many plans, so little money to do them all LOL!
Anyways, the seller is 1saleaday down side it's not a constant stock thing, they'll have deals for well... 1 day. A lot of the times their electronics are refurbished, but despite that everything that I've ordered has come to me looking not "like" new, but brand spanking new. This tablet in particular was refurbished by Acer themselves according to a little label... and while it did crap out, I'm perfectly aware that "sh*t happens". On the topic of shiesty sellers, my attitude until I heard from them should indicate what I think about most stores and their services, but glad to be pleasantly surprised this time.
dslayer83 said:
Heh, well i work in a cellphone repair shop and we buy and sell as well. I see plenty of knock offs come through the door but this puppy was well worth the buy. Im enjoying exploring what all i can do with it. Already using my Infuse wireless hotspot for its internet when im not around wifi. Might just get a car mount and use it for long trips for gps instead of tying up my phone.
Click to expand...
Click to collapse
Well I'm not hating dude more power to you if you can get cheap toys... still that only further reiterates my previous statement... lucky bastard (LOL)

I'm considering a rpi for the bedroom, but the living room has an atv1 with Ubuntu and a crystal decoder for HD playback and the other bedroom an atv2 both running xbmc, been running since my dash on my Xbox lol. Glad to meet another user. Now if only I could get xbmc for my tablets....
Sent from my LG-P999 using Tapatalk 2

pio_masaki said:
I'm considering a rpi for the bedroom, but the living room has an atv1 with Ubuntu and a crystal decoder for HD playback and the other bedroom an atv2 both running xbmc, been running since my dash on my Xbox lol. Glad to meet another user. Now if only I could get xbmc for my tablets....
Sent from my LG-P999 using Tapatalk 2
Click to expand...
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That would be epic... but in the mean time it's cool using the tab as a control

masr1979 said:
That would be epic... but in the mean time it's cool using the tab as a control
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Click to collapse
Yeah the tab does make a very nice remote lol
Tapatalked from my A100 - Flex Reaper RF1.

Battery swollen... Will Sprint replace it?

Today I noticed that the back of my Epic Touch is pushed out. Popped the cover and my battery is swollen. It wasn't like this yesterday. What drew my attention to it was the fact is was much hotter then normal. Also, it keeps resetting now too I've noticed a few times today.
I had noticed my phones battery life took a noise dive the past couple weeks but I figured it was something I had installed or done. I went from about 24~30 hours on Gingerbread to like...... 10~12 hours?
I've had my phone about a year, maybe a little less..? I assume it's not safe to keep using this battery but I really do NOT want to invest money into another one when I really want to find a way to get the GS III anyway. Problem is, I need a battery like today, I use my phone for work.

Take it to the sprint store. as long as it isn't water damaged they will swap it for you.

latinmaxima said:
Take it to the sprint store. as long as it isn't water damaged they may swap it for you.
Click to expand...
Click to collapse
Fixed that for ya.
Since it is a year old, it is out of warranty. If it is not quite a year old, they can tell you to contact Samsung for a new battery or it will just be luck of the draw who you talk to and if they have any batteries laying around.

Brand new Samsung OEM battery, no questions asked. They never even asked my name.
I walked in, asked to speak with the tech about my battery, battery was already out of the phone and when the tech saw it he said, "you need a new battery don't you"!?
He didn't even bother with their "tests", he just went into the back and got one still in the plastic baggy and handed it to me.
Was much easier then I expected. Never even asked how long I'd had the phone.

nice!!!!!!!!!!!!!!!

kdoggy said:
Brand new Samsung OEM battery, no questions asked. They never even asked my name.
I walked in, asked to speak with the tech about my battery, battery was already out of the phone and when the tech saw it he said, "you need a new battery don't you"!?
He didn't even bother with their "tests", he just went into the back and got one still in the plastic baggy and handed it to me.
Was much easier then I expected. Never even asked how long I'd had the phone.
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Click to collapse
What store did you go to? At my store, I have to beg, flip, bark, and do a cartwheel for something like that to happen...

deedscreen said:
What store did you go to? At my store, I have to beg, flip, bark, and do a cartwheel for something like that to happen...
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Click to collapse
go to a different store............ In my location their are corporate locations every 10 miles.
Sent from my SPH-D710 using xda app-developers app

did you go to a corporate store, do you happen to know?
Sent from my SPH-D710 using xda app-developers app

I have never had them question me about a battery as long as it didn't have water damage. My stores must be different cause we talk about rooting and everything. When I was running AOKP the tech asked which build and everything. I like my Sprint store. It is a corporate one if it matters.

tgruendler said:
Fixed that for ya.
Since it is a year old, it is out of warranty. If it is not quite a year old, they can tell you to contact Samsung for a new battery or it will just be luck of the draw who you talk to and if they have any batteries laying around.
Click to expand...
Click to collapse
This phone can't be a year old it was released September 16th 2011
Sent from my Nexus 7 using xda app-developers app

Battery was replaced with no questions asked
Figured I'd bring this back up in case anyone was having this problem again. Anyway, I recently noted my battery was swollen too and after reading this post I figured I'd try going to the sprint store and see what happens.
I walked in, one of the workers there saw me holding the battery and asked if i needed to have it checked. I said yes. He checked it, confirmed that it was swollen and told me that the machine that measures its electrical properties said the battery was bad. He proceeded to give me another battery that he said was better, and I left happy.
I don't think the battery he gave me was new, but it definitely performs better than my old one. I do happen to have a week left on my 1 year warranty, but it was my impression that the guy at the store didn't even check my records. Finally, this was a corporate store and it is one of the stores that is marked on sprint's website as capable of doing repairs.
Basically what I'm trying to say is, if you think you're battery's bad, go ahead and try to take it into the store. Worst case scenario you get nowhere, but if you're lucky you could end up leaving with a better battery without much hassle.

I went to three different corporate stores with my swollen battery, and got nada. One store tried hard to sell me an extend battery at full retail. I mentioned that my phone was less than a year old, and all said the warranty does not cover the battery, and I would need to contact Samsung.

fonseca898 said:
I went to three different corporate stores with my swollen battery, and got nada. One store tried hard to sell me an extend battery at full retail. I mentioned that my phone was less than a year old, and all said the warranty does not cover the battery, and I would need to contact Samsung.
Click to expand...
Click to collapse
I went to a corporate store that is listed as a repair center as well. They logged me in, and he could tell my battery was swollen before I even took the cover off the back of the phone. They gave me a battery from a demo phone as they didn't have any in store and they ordered a new battery that was delivered to my house a few days later. I do have TEP so I don't know if that makes a difference.

I just found out my battery was swollen and I decided to purchase an extended battery instead. I'd rather not have to deal with Sprint.

At just over a year I had a swollen battery...took it into a non-corporate store and they wanted 40 bucks for a new one. Made a 10 minute call to sprint and I've got a new one on the way. Even though I am out of warranty the TEP kicked in to cover it. Definitely worth the call if you've got the protection plan.

Ha I have the same problem. My phone started resetting its self every time I would try to use my 3g / wifi if I didn't turn data on it was fine. I checked the battery and it was swollen. Went to a sprint store and they said they were outta batteries and I could try buying one...damn them!!

spent 30 minutes at a sprint store in Philly- I got nothing! Im outside of the 1yr warranty and do have Insurance.
I ended up buying an Anker battery

I just picked up a new one from sprint last night after work they had ordered it on Monday. I didn't have TEP but I still had warranty and they wanted to charge me 35$ but luckily I went in with a friend who also has the same phone and she has insurance so what they did is placed the order under her phone even though it's actually for me and there was no charge at all so I was lucky she came along with me lol.
Sent from my SPH-D710 using xda premium

Does anyone have a picture of their "swollen" battery? I think mine might be ever so slightly starting to, but that could just be my eyes playing tricks on me. If anyone does, please share. Thanks in advance.
SuperG03

SuperG03 said:
Does anyone have a picture of their "swollen" battery? I think mine might be ever so slightly starting to, but that could just be my eyes playing tricks on me. If anyone does, please share. Thanks in advance.
SuperG03
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Click to collapse
I don't have one but you can start noticing by taking your battery out and try to put it back in you'll notice when pushing the battery in its not going to be flat it will feel like there's something in between the battery and the phone also the back cover will start to be difficult to put on because of the thickness of the battery.
Sent from my SPH-D710 using xda premium

[Q] N7100 Suddenly Won't Charge - Ideas?

Hi all, I'm pretty lost here. My Note II (N7100) suddenly won't charge. Earlier today it charged just fine. I've only ever run stock with root on it. It's not the charger, it's not the cable. I've tried many of both, all of which worked before, none of which work now. I flashed back to stock recovery and did a factory reset, and the problem persists.
When I plug it into a charger while off, briefly a gray battery screen with what looks like a stationary 'wait spinner' will pop up and then the screen will turn back off again. I know the USB port is not totally FUBARed, because I can flash it with heimdall in Linux. It shows up in lsusb when in the bootloader, but not otherwise. The port is pretty much spotless, especially compared with that on my GNex, which still works fine.
I've tried leaving the battery out for an hour, holding the power button, etc. It almost seems like a problem that could be solved by discharging some capacitors, but battery pulls always solved those on my Galaxy Nexus.
Any thoughts on other things I can try?
I can't even figure out how to contact Samsung support in case this is somehow a warranty/hardware issue. At least on their US site the N7100 isn't even an option in the pulldowns they want me to go through.

After some calls to Samsung USA and Canada, I gave up. Apparently the phone is from the UAE, for which Samsung USA has no phone number, and their repair centers won't touch it if it's international. This is really stupid and I plan to write to Samsung about it. It had only been three weeks since I ordered it, so I am returning it to the Amazon seller for a refund. I'll let them deal with their supplier in UAE I guess. I hate to do that, but it seems to be a hardware problem and I have no other recourse at this point.

I cant really help here but i wanted to let you know i had the same problem with a white note 2 from Carphone Warehouse in the UK, just stopped charging after owning the phone for 2 days (i had also only rooted and running stock rom).
Carphone warehouse replaced the handset for me and havent had a problem with the new one so far but its made me take extra care when plugging or unplugging the usb cable ( i use Airdroid for file transfers now). I guess there must be a defect with a limited few usb ports on the note 2.
I thought it might be a 3rd party usb cable to blame (i use a blackberry usb cable at work but ive stopped that now and only use the official Samsung cable).
Sorry i cant help just wanted to share my experiences, hope you get it sorted, good luck!

Thanks for chiming in Steve, good to know I'm not the only one. I saw another post on here like that too, maybe it was yours? There was no discussion. The strange thing is ODIN worked just fine. Maybe a loose connection only on one/both of the power pins?

Nah it wasn't me mate, I had just put it down to me being heavy handed and thought nothing more of it till I saw your post.
I've seen a post in the Jellybam thread today about the charging being down to software but I don't know how true this is as i've yet to check the facts.
Did you manage to get it replaced? I remember it was the worst feeling in the world when the realization hit that my phone wouldn't charge.
Sent from my GT-N7100 using xda app-developers app

mynamesteve said:
Did you manage to get it replaced? I remember it was the worst feeling in the world when the realization hit that my phone wouldn't charge.
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Click to collapse
Yeah I just invoked the Amazon.com return policy, sent it back for a refund, and ordered another one. It was supposed to arrive today, but apparently UPS had some kind of mechanical issue and now it's delayed until tomorrow. I just need it to get here before my next month's Verizon plan bills so I can cancel before paying another month.

Sorry to drag up an old thread but this has just happened to me, EXACTLY the same as OP.
I've reset it, wiped everything, re-flashed latest stock firmware. Tried 3 different cables and two different chargers.
Pretty sure the battery is good because if I take it out of the phone and charge it on the dock, it works fine. If I then put the battery back into the phone, the phones works in every way except it wont charge
I have most of my digital life on this thing, I am so screwed without it. Look like its a warranty repair job then? Ive had the phone about 3 months from Phones 4U :crying:

Looks like hardware issue..
Sent from my GT-N7100 using xda app-developers app

UtkarshGupta said:
Looks like hardware issue..
Sent from my GT-N7100 using xda app-developers app
Click to expand...
Click to collapse
Happened to mine to T-mobile version. Never dropped it, never got it wet, only 1.5 months old.
WTF? Seriously?
Behavior:
Charges sometimes.
Charge sometimes stops at 70% or less.
Screen sensitivity screws up sometimes.
Data constantly being transmitted whether WiFi or cell network.
Never dropped.
Never wet.
Never harshly impacted.
Never rooted.
Tried factory reset.
Tried pulling battery.
Tried different chargers and cables.
Wondering if the trident aegis case put too much pressure on the charger cable by pushing it sideways with the flap.
Any ideas?

Hardware problem.
Sent from my GT-N7100 using xda app-developers app

brocktice said:
After some calls to Samsung USA and Canada, I gave up. Apparently the phone is from the UAE, for which Samsung USA has no phone number, and their repair centers won't touch it if it's international. This is really stupid and I plan to write to Samsung about it. It had only been three weeks since I ordered it, so I am returning it to the Amazon seller for a refund. I'll let them deal with their supplier in UAE I guess. I hate to do that, but it seems to be a hardware problem and I have no other recourse at this point.
Click to expand...
Click to collapse
Check in the box, and if you have an EROS Group sticker on it that means it's covered under warranty here in Dubai, UAE as they are the main distributor here for Samsung products.
Sent from the rabbit hole.

This happened to me yesterday after spilling tea on it. I took the device apart as per this video, checked the connectors and reassembled it. Voila, the charger is working again. Obviously I take no responsibility etc etc.

My Samsung Galaxy Note 2 wont charge
I have also had this problem where my galaxy note 2 wont charge. I have tried all the chargers i have used successfully in the past and none of them will charge it now. I had the problem some weeks ago and now it has happened again. I only purchased the phone in January 2013. It is very frustrating. I have never dropped my phone or damaged it in any way what so ever. I have no idea what the problem could be but i will be taking it back to Telstra as i need it sorted out.

Same problem here - is this a generic problem with the Note 2??
I always put my phone on charge overnight , woke up yesterday and it hadn't charged. Swapped batteries - no problem - then put original battery back in, hey presto, charging!
But since then both batteries have run out and I couldn't get either to take any charge. Got it plugged in now and just like other people I've got a static charging ring showing, And no power.
Bought an external charger to try and get round this, but has anyone come up with a proper solution??
-StuPC

Strange...
a mate of mine just mentioned to me today that his note was charging strangely recently, apparantly he took an air gun (on low setting) to the charging port to blast out any miniscule dust n stuff and that fixed it!
Seems they're very sensitive and the smallest thing can make it act strange

PavPev said:
a mate of mine just mentioned to me today that his note was charging strangely recently, apparantly he took an air gun (on low setting) to the charging port to blast out any miniscule dust n stuff and that fixed it!
Seems they're very sensitive and the smallest thing can make it act strange
Click to expand...
Click to collapse
Thanks for the tip, Pavpev - I gave it a try but still nothing. Perhaps my phone is super-sensitive!

It happne to my note 2 as well
I had to give it for repair to service center now i just want to know what triggered it and how to prevent it..................

PavPev said:
a mate of mine just mentioned to me today that his note was charging strangely recently, apparantly he took an air gun (on low setting) to the charging port to blast out any miniscule dust n stuff and that fixed it!
Seems they're very sensitive and the smallest thing can make it act strange
Click to expand...
Click to collapse
Can confirm this is the case! Tried everything, but the blowing air into the USB socket worked :good:

Quality of certified like new replacement from VZW?

Hey all,
Having some charging issue with my device that will likely necessitate a replacement device. I've been hesitant to make the move given the quality issues of CLNR with Verizon in the early months of the GNex existence.
For those who have recently received replacements, did you encounter much problem? It seemed like the issues were mainly related to the screen or reception issues. I had my Gnex since day 1 and never had any dropped calls or weak/fluctuating 4G signal. I'm hesitant to give it up!!
Thanks in advance!

I just got a replacement 2 weeks ago and mine has been great. No issues at all. But every device is different
Sent from my Galaxy Nexus using xda premium

Its probably the charger cable,battery the USB port is broke. I suffered similar issues with a CLN HTC incredible. Try switching batteries cables or adapters. If all else fails take it back

I had similar issues with my original galaxy nexus after owning it for 8 months. The replacement they shipped me the ear piece on it didn't work. Sent that one back and the one after it I've had for almost 4 months now with no problems. A lot of it is just random bad luck, if I was you I'd send the old one in and hopefully your luck will hold up.
Sent from my Galaxy Nexus using xda app-developers app

It might be a good time for a refurb, considering VZW just retired the phone.. Is it possible the remaining Gnex stock was pulled for refurbs?

About two weeks ago I got mine replaced by verizon due to my phone having charging issues as well. I went into the store, didn't call before hand.
I had flashed back to stock before i went in. Told the girl there that it wasnt charging right and i have multiple batteries and they all do the same. she went to look up on some database if others were reporting similar issues (there were none). after giving her my phone number and 5 minutes later she said a replacement is on the way and to mail my old one back in the same box (shipping was paid for)
I was very pleased by how quick and painless it all was. She never touched or looked at my phone at all and asked hardly any questions. my phone also had a chip in the screen (about 2 cm at the bottom right, no cracks though)
the replacement phone had a sticker saying "like new" replacement but it was absolutely pristine. absolutely 100% perfect cosmetically and works great as ever (screen colors seemed better than my original one imo).

Thanks for the heads up. Went ahead with the replacement. Will wait and see.
Sent from my Nexus 7 using Tapatalk HD

Just realiezd there's a scratch on the screen of the device I'm sending back... Any advice on what to do? I don't wanna get burn... I heard that VZW can charge an arm and a leg for returns that have damage...

kl323 said:
Just realiezd there's a scratch on the screen of the device I'm sending back... Any advice on what to do? I don't wanna get burn... I heard that VZW can charge an arm and a leg for returns that have damage...
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Nothing to worry about. Mine also had a chip in the bottom right corner (about 1/4 in long and 1/8 in high) as well as light scratches near the top of the screen. Luckily the chip did not develop a crack, but none-the-less, the lady at the VZW store didnt say anything of it even when i pointed it out, and my return was accepted with no charges incurred.

Defective Mophies...Anyone else?

What's up folks...I've got an issue with three different Mophie's and wanted some opinions.
Upon getting the cases, all works well. Lights are working/displaying, power button is active, switch works great, etc.
On all 3 cases (2 black cases from Best Buy and 1 silver from mophie directly) they randomly become unresponsive and dead to world at random times.
The only way I have found to "revive" them is to plug them in and the lights will show fully charged and ready to roll...only to do the exact same thing less than a minute later.
I've reached out to Mophie, and they had no idea what I was talking about...and I've returned the 2 black cases to Best Buy. I'm due to send the silver one back tomorrow, but was really hoping to avoid doing this, as it's the only case I've come across that I actually like...aside from this lovely little issue, that is.
So yeah...any best practices or anything would be ultra helpful.
Only thing I can really think of at this point would be either my phone or there is just something wrong in general with the packs...but I just find that so hard to believe, as there are countless out there that aren't having these issues. And if they are, I haven't been able to fid anything on line just yet.
Thanks again for any help, I really appreciate it.

I actually had the exact same issue on my first Mophie for the One. I had to kind of "jump start" it even though it was charged. Wouldn't light up or charge. Then I exchanged it after a couple days, and the micro-usb port on the replacement was bent (badly enough that the case wouldn't seal.) The third unit I got works perfectly, I love it. Thankfully I work at Best Buy and exchanging it only took a couple minutes.
I would recommend you swap it out until you get a good one.

Right on. That's kind of what I was afraid of. Good to know it's nothing on my end, just sucks that it might be one of those revolving door issues until I get lucky enough to find one that jives.
Thanks.
Sent from my HTC One using xda premium

Bought my 4th juice pack today. Seemed fine for a few hours...then it hit again. I'm going to just their in the towel, as all these returns are a pain.
Hope others aren't having these same issues
Sent from my HTC One using xda premium

I don't know about dead in minutes, but I've definitely felt the batteries are draining out much, much faster than they should. I'm considering doing a return or exchange to Best Buy (across the street from work, great stuff) soon. At least they price-matched against Amazon post purchase.

Mine does it on occasion, I just deal with it. Over all the case is a lifesaver.

Yeah, I've loved them in the past. But sadly a case that gives me 5% and then is useless until I can give it a jump start from a wall charger for another 5%.
I mean, if I was around a wall charger all the time, I wouldn't need the case.
Really a bummer.
Sent from my HTC One using xda premium

Going through the exact same issue. 4th case from best buy. I'm sending this 4th one to Mophie in hopes that it actually might work.
Sent from my HTC One using xda premium

xderekaustinx said:
Yeah, I've loved them in the past. But sadly a case that gives me 5% and then is useless until I can give it a jump start from a wall charger for another 5%.
I mean, if I was around a wall charger all the time, I wouldn't need the case.
Really a bummer.
Sent from my HTC One using xda premium
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Click to collapse
I had a definite scare where mine wouldn't do jack for the first few days, but now things have evened out, and some error messages on my work computer yesterday tipped me off that the USB port I'd been using to charge was just flat out faulty. I think I'll run caseless for now (or buy a slimmer case), but definitely going to hold onto this for a trip.

Mine is doing the same thing. I bought it and the phone last Friday and used it Saturday but it did not seem to work. This is my fist Mophie and I could not remember what exactly to expect from reading the instructions. I took it home and charged it and all was good, or so I thought. I tried using it Monday and it showed to start charging my phone only for me to start hearing the phone warning of low battery every few seconds. I messed with it and it started working but only charged the phone for an hour than was dead. had to plug in to get a responce from it. I will take it back to BB and try another,.

I've got a replacement phone coming in tomorrow for other reasons...so I'm curious to see if anything changes. I REALLY want to keep this silver mophie, but it isn't looking likely.
Really hope someone from Mophie can voice on the matter, as I'm curious to see how widespread these issues are
Sent from my HTC One using xda premium

One last reply. Replacement phone didn't make any difference. Same issues as before.
Really tempted to keep trying the best buy method, but returning x amount of phones in hope of getting a good one...man.
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I'm having the same issue. I already exchanged one case and number two does the same thing. I bought this specifically for a trip I'm going on tomorrow. Not sure I even want a third one now
Sent from my HTC One using xda app-developers app