Related
I have some screen glitches and it is pretty annoying...
I notice it especially when in the browser and when the menu of the browser comes on the screen... Is this a hardware or a software problem?
Saw it on the home screen too sometimes when i want to scroll the homescreens the status bar glitches while scrolling...
Anyone noticed this?
Also when entering system task manager I always only have like 200mb free space? When i choose end all, i have like 300. So there is almost always 3/4 in use? Is this normal?
Other question:
I was trying teeter earlier, and It isn't as smooth as on other devices. The ball doesn't run smooth on the screen, it stutters especially when you tilt the phone and the ball should go fast... Anyone notice this too?
Other questions and concerns can be placed here.
I will also try to make a movie of the screen glitches...
Thanks for the answers!
Edit: So someone else posted pictures of the problem in dropdown menu in the browser, it is exactly the same as mine.
Glitch pics
And a video also from the same user:
Glitch movie
And from another user who captured the status bar glitch(that i also have):
Status bar glitch
please describe your glitches and bad teeter is it only on low battery only?
hamdir said:
please describe your glitches and bad teeter is it only on low battery only?
Click to expand...
Click to collapse
No my battery is 55% now, I played it again, and when also when trying to move the ball slowly, sometimes the balls makes a little 'jump' instead of rolling smooth...
And the glitches is, that the there are horizontal lines of the things on the screen, i don't know what could cause it?? Is it hard or software... Will try to make a little clip of it tommorow when it happens again.
r_a_c said:
I have some screen glitches and it is pretty annoying...
I notice it especially when in the browser and when the menu of the browser comes on the screen... Is this a hardware or a software problem?
Saw it on the home screen too sometimes when i want to scroll the homescreens the status bar glitches while scrolling...
Anyone noticed this?
Click to expand...
Click to collapse
I only have my phone for a day but I definitely encountered those screen glitches, i think 3 times since. It usually happened on top of the screen. I think it's only software bug(let's hope).
I did test one in three store and found it was lagging. Scrolling through different screens s sluggish very surprising and poor. The phone also froze hopefully it was software issue!!!
Anybody noticed a small blue patch on the screen? A few cases are reported in Singapore.
It can only be seen if the screen has a black background. Try using the camera app and cover the lens with your hands.
Sent from my HTC One X using xda premium
most reviewers except two reported no glitches, faulty units?
Same problems as the OP here.
All software bugs I would say, there are plenty of small software bugs/glitches I have found so far.
I think they'll release an update soon, well.. they should.
Remember many reviews were based on later firmware than is (currently) publicly available. If reviewers saw bugs in earlier firmware, then saw it fixed in final firmware, it would be unlikely that they'd mention the bugs. They wouldn't have been expecting units to reach retail before the updates (and their reviews) were available...
Sent from my Transformer TF101 using XDA
i think a lot of apps need to update for ICS and tegra 3. i don't even know what teeter is. but yeah maybe HTC has some updating to do, too.
i posted this in the other thread but got no response
reviewers who faced this related it to applied pressure on screen, when the affected area is pushed the screen might move a bit or flex and the glitch appear, can you test?
owners with the glitches should immediately contact HTC the more you complain the sooner you get a solution
we have one feedback so far
engwee said:
in my case it's not from pressure
it appears random sometimes
before I updated it I had the issue in music app where the red album art is displayed.. it always used to glitch in the middle of it
can anyone try that?
maybe it's a software bug after all
Click to expand...
Click to collapse
Hi all... I have the same glitch issue on my HTC One X. Often, in the botton of the screen, there's a wobbles but it isnt joint with the pressure of the screen.
For example, the issue doesnt appaer in the lock screen with One X on.
So... software issue? I hope...
---------- Post added at 01:24 PM ---------- Previous post was at 01:18 PM ----------
Errata corrige... the problem appears also in the lock screen...
---------- Post added at 01:43 PM ---------- Previous post was at 01:24 PM ----------
Now I'm trying to reset to the factory the smartphone.
---------- Post added at 02:03 PM ---------- Previous post was at 01:43 PM ----------
Nope... also with a reset the problem persists.
There are anyone with this problem?
bye
stefano
steveweb said:
Hi all... I have the same glitch issue on my HTC One X. Often, in the botton of the screen, there's a wobbles but it isnt joint with the pressure of the screen.
For example, the issue doesnt appaer in the lock screen with One X on.
So... software issue? I hope...
---------- Post added at 01:24 PM ---------- Previous post was at 01:18 PM ----------
Errata corrige... the problem appears also in the lock screen...
---------- Post added at 01:43 PM ---------- Previous post was at 01:24 PM ----------
Now I'm trying to reset to the factory the smartphone.
---------- Post added at 02:03 PM ---------- Previous post was at 01:43 PM ----------
Nope... also with a reset the problem persists.
There are anyone with this problem?
bye
stefano
Click to expand...
Click to collapse
the problem is sticking now?
Is there anyone WITHOUT this problem? Someone who used the phone for more than a day?
hamdir said:
the problem is sticking now?
Click to expand...
Click to collapse
yes... the problem is always there :-(
By the way, I have sent an email to HTC.
steveweb said:
yes... the problem is always there :-(
By the way, I have sent an email to HTC.
Click to expand...
Click to collapse
mate now im thinking its hardware, try to push on the affected area and see if you create interference
steveweb said:
yes... the problem is always there :-(
By the way, I have sent an email to HTC.
Click to expand...
Click to collapse
yeah best reporting any issues to HTC
I'm still thinking is a software issue
The reply from HTC... It seems a tipically "all purpose" reply for any questions!
Dear Stefano Ferri,
Thank you for contacting HTC.
Dear Mr. Stefano, regarding your enquiry, kindly try the following steps:
Please try to: enter the safe mode on your phone and check if you still have the same issue . You can enter safe mode by:
Safe mode:
Press power key to switch off the device
1. Press " power key " for power on device
2. Wait until "HTC logo" appears on screen
3. Press and hold " Volume down key " until entering OS
4. " Safe Mode " text will appears on the lower left of screen Safe mode will disable all 3rd party apps and only preinstalled apps will work, this is done because some of 3rd party apps can interfere with your phone functionality.
5. If the device is working properly in "safe mode" please try to remove the 3 party applications, or remove the latest 3rd parties that you installed..
If this doesn't resolve your issue then you need to factory data reset your phone. You can do that by:
Warning: Resetting your phone will erase your phone completely. Remember to back up your phone information and settings.
Please press MENU on the Home screen, then tap Settings > Phone storage > Factory data reset > Reset phone.
NOTE: Resetting your handset to factory or manufacturer's default setting will delete all the data stored on your phone memory, please back up your files first.
If these steps don't resolve your issue, please, immediately take back your new device to the retailer where you bought it and ask for the replacement/new device.
If you have any other inquiries, don’t hesitate to contact us again.
For further details, please go to http://www.htc.com/europe/support.aspx
Thank you so much for using HTC products.
Respect & Regards,
HTC Technical Support Team
http://www.htc.com
Let me know if I have successfully answered your question, please click here to complete this.
To send a reply to this message, please click here.
Sincerely,
Nemanja
HTC
steveweb said:
The reply from HTC... It seems a tipically "all purpose" reply for any questions!
Dear Stefano Ferri,
Thank you for contacting HTC.
Dear Mr. Stefano, regarding your enquiry, kindly try the following steps:
Please try to: enter the safe mode on your phone and check if you still have the same issue . You can enter safe mode by:
Safe mode:
Press power key to switch off the device
1. Press " power key " for power on device
2. Wait until "HTC logo" appears on screen
3. Press and hold " Volume down key " until entering OS
4. " Safe Mode " text will appears on the lower left of screen Safe mode will disable all 3rd party apps and only preinstalled apps will work, this is done because some of 3rd party apps can interfere with your phone functionality.
5. If the device is working properly in "safe mode" please try to remove the 3 party applications, or remove the latest 3rd parties that you installed..
If this doesn't resolve your issue then you need to factory data reset your phone. You can do that by:
Warning: Resetting your phone will erase your phone completely. Remember to back up your phone information and settings.
Please press MENU on the Home screen, then tap Settings > Phone storage > Factory data reset > Reset phone.
NOTE: Resetting your handset to factory or manufacturer's default setting will delete all the data stored on your phone memory, please back up your files first.
If these steps don't resolve your issue, please, immediately take back your new device to the retailer where you bought it and ask for the replacement/new device.
If you have any other inquiries, don’t hesitate to contact us again.
For further details, please go to http://www.htc.com/europe/support.aspx
Thank you so much for using HTC products.
Respect & Regards,
HTC Technical Support Team
http://www.htc.com
Let me know if I have successfully answered your question, please click here to complete this.
To send a reply to this message, please click here.
Sincerely,
Nemanja
HTC
Click to expand...
Click to collapse
Sounds correct though, if your still having screen issues after a factory reset, even after a few days - I'd get a replacement, could be faulty.
Sent from my GT-I9100 using Tapatalk
I have been reading through some of the threads here trying to find solution for my problem and I cant seem to figure out which of the possibilties it is. Ever since I flashed Vicious 4.1.1, I have in call troubles. Sometimes I cant hear them sometimes they cant hear me The call will be going fine then the problem just randomly starts. I tried calling myself and making a steady noise and found that after about 2 sec I started cutting out. I always have 3 if not 4 bars. I read a thread that talked about a mic issue but being that I never had this before jelly bean I have trouble believing that to be the problem. Is there a radio update that is needed going to 4.1.1? Does anyone else have this problem? Does any one have a solution for me? Attached is my phone specs
bump
if problem exists when you are stock then it sounds like you are up for a warrantee replacement.
---------- Post added at 11:40 AM ---------- Previous post was at 11:34 AM ----------
or if you feel especially adventurous, you could try reseating the connector in this photo http://guide-images.ifixit.net/igi/D5VWDvSZo2D3VQQB.thumbnail
There are no waranttee seals. 8)
animal24 said:
if problem exists when you are stock then it sounds like you are up for a warrantee replacement.
---------- Post added at 11:40 AM ---------- Previous post was at 11:34 AM ----------
or if you feel especially adventurous, you could try reseating the connector in this photo http://guide-images.ifixit.net/igi/D5VWDvSZo2D3VQQB.thumbnail
There are no waranttee seals. 8)
Click to expand...
Click to collapse
the problem only started after installing JB
Received my phone yesterday, and when I was browsing it , the screen went crazy, and unresponsive. did a factory reset and the problem still persisted. Opened a return request at amazon so they can send me a new one. Don't know if anyone had the same issue or it was just me. Here is a video
https://dl.dropboxusercontent.com/u/12983778/VID_20150527_213832648.mp4
Please check if TalkBack is enabled. If this setting is enabled, the touch screen may behave differently and appear to be defective. Instead of one tap to open an item, you will need to tap once until it highlights with a green box around the selection, then double tap to open. Also when swiping it may require using two fingers instead of one. You may also be hearing voice prompts to every action made.
To disable go to Apps/Settings/Accessibility/Talkback - turn off.
Best regards,
ASUS_USA
Same problem
Hi,
I had the same issue! I getback the phone in guarantee to Taiwán. The seller says that the phone was repairde, the display was changed.... finally 2 weeks ago I reicived the Zenphone 2 (1.5moths since the deal). Now today the phone have the same issue, I try to clean the dipslay phone and suddenly the touch screen have the same issue, crazy and unresponsive screen!! I very frustaded about the ASUS Brand! tell me what's happened with your phone?
thanks
Xytrax
Try to delete user data,then factory reset and then wipe cache.If after this you're still in trouble simply use warranty:hardware problem,asus fault.
You must use 2 fingers when you type to get through the setup. I know its a pain but when you are able to get in, turn "TalkBack" off.
I bought a zenfone 2 64gb on amazon and I had the same random issues: unresponsive touch screen, unsensitive, ghost touches.
I guessed that it could be the screen protector but it was still happening after remove it.
So, I asked to amazon a replacement.
After a perfect week, I am starting to have the issues, again!
I sold my oneples one to avoid touch screen issues. I am very upset!
I'm having the same issue as you guys. I also noticed that cleaning the screen with a rag (especially the one for glasses) makes the touch screen go crazy. At first i tried to downgrade the firmware, unluckily i had the issue again. Then i upgraded the firmware from the phone and now it's all going apparently well. I'll update for any news.
Same here, wrote to customer care yesterday evening.
taldeital said:
Same here, wrote to customer care yesterday evening.
Click to expand...
Click to collapse
Please let us know if you have any answer, it is getting very annoying, thanks.
To anyone who have this issue: Try to test touch screen by SMMI's test option. Open calculator, type ",12345+" (with the comma), then "=" (equals). SMMI menu will show up. Now "single test", then "touch test".
In my case this process gives a straight line of unwanted touch inputs in the upper region of the screen ( sometimes multiple dots in a row forming a complete straight line). Do you guys have the same result?
Huge Pepo said:
To anyone who have this issue: Try to test touch screen by SMMI's test option. Open calculator, type ",12345+" (with the comma), then "=" (equals). SMMI menu will show up. Now "single test", then "touch test".
In my case this process gives a straight line of unwanted touch inputs in the upper region of the screen ( sometimes multiple dots in a row forming a complete straight line). Do you guys have the same result?
Click to expand...
Click to collapse
With the others, I have this one, also. It happens at every restart and the only workaround is turn off/on the display.
zatarra77 said:
With the others, I have this one, also. It happens at every restart and the only workaround is turn off/on the display.
Click to expand...
Click to collapse
Same as me.. But I think this is lcd controller firmware or driver problem on kernel . because yesterday I'm install custom rom on my zenfone (Cm12.1) then surprise ... this problem continue... I had change custom kernel but no chance ... if you have this problem open Asus glove mode this is temporarily solution for now. Asus will contuniue work on this problem. Now I waiting Asus response for this .. :
Huge Pepo said:
I'm having the same issue as you guys. I also noticed that cleaning the screen with a rag (especially the one for glasses) makes the touch screen go crazy. At first i tried to downgrade the firmware, unluckily i had the issue again. Then i upgraded the firmware from the phone and now it's all going apparently well. I'll update for any news.
Click to expand...
Click to collapse
It's a software related problem.. Because we're a lot of ppl suffering this problem. But, don't know why, ASUS is ignoring us.
I have sent my phone for repair. They say that they will replace the whole display.
Hi guys. I have almost identical issue and this seems like a hardware fault. I sold the Zenfone 2 to a friend and after 2 months she complains about the unresponsive touchscreen only at the top of the display..... I have the phone with me now, trying to fix it.. Did a factory reset, firmware upgrade, no results. Definitely a hardware issue and it is seems that lots of people are affected. So dissapointed by Asus......
If it's a hardware issue why is it so many people experiencing this now together all in the same time? Not earlier not later? My guess will be software problem. But I'm not sure
Any of you guys have a microsd card installed?
Sent from my ASUS_Z00AD using Tapatalk
ImjuzCY said:
If it's a hardware issue why is it so many people experiencing this now together all in the same time? Not earlier not later? My guess will be software problem. But I'm not sure
Click to expand...
Click to collapse
im 100% sure it is a software problem..
To me.. and to every1 i know who's facing the issue.. the problems started with the September Update..
Im guessing it is the touchscreen firmware version.. Hope ASUS check it..l
gREENNNNN said:
im 100% sure it is a software problem..
To me.. and to every1 i know who's facing the issue.. the problems started with the September Update..
Im guessing it is the touchscreen firmware version.. Hope ASUS check it..l
Click to expand...
Click to collapse
I'm going back to .59 to try. I don't think asus is aware about this. Need to post it to zentalk to get more attention from Asus. @ASUS_Khang
Sent from my ASUS_Z00AD using Tapatalk
---------- Post added at 11:12 AM ---------- Previous post was at 10:58 AM ----------
This is what I have. Video in the link. Previously only appear when phone is hot especially when charging.
These days it comes out randomly. Hot or not. Even in recovery.
https://drive.google.com/file/d/0BzA8N76_PxvsSkdjbEhFT0p0bFk/view?usp=sharing
---------- Post added at 11:36 AM ---------- Previous post was at 11:12 AM ----------
I've downgraded to .59 and the problem still persist. Maybe the touchscreen firmware isn't downgradable or it's hardware issue
ImjuzCY said:
I'm going back to .59 to try. I don't think asus is aware about this. Need to post it to zentalk to get more attention from Asus. @ASUS_Khang
Sent from my ASUS_Z00AD using Tapatalk
---------- Post added at 11:12 AM ---------- Previous post was at 10:58 AM ----------
This is what I have. Video in the link. Previously only appear when phone is hot especially when charging.
These days it comes out randomly. Hot or not. Even in recovery.
https://drive.google.com/file/d/0BzA8N76_PxvsSkdjbEhFT0p0bFk/view?usp=sharing
---------- Post added at 11:36 AM ---------- Previous post was at 11:12 AM ----------
I've downgraded to .59 and the problem still persist. Maybe the touchscreen firmware isn't downgradable or it's hardware issue
Click to expand...
Click to collapse
Hey everyone, thank you so much for sharing with me. I'll forward this to our service team. Sorry been away..it's Thanksgiving week here in the US...so I'll get to this on Monday!
So a couple of weeks ago my motor went out, completely dead. Then a couple of days ago it would come back for like 6 secs then it would go away. Is there a trick that I can do for it to make it stick? I don't really want another device because I have already paid over 100 in the past to s-off my previous phone lol. I know I could probably have it sent in but I can't be without a phone due to my job. Thanks guys
Have you used the HTC test mode to toggle and test the individual parts of the device ?
You mentioned s-off...which obviously means you have flashed software and/or firmware to the device..
That being said....a test session on the device may reveal a working motor....but your current software or OS condition may be causing a failure...
Another area you should check is powersave mode...when enabled will shut down your vibration mode...
Yet another area to check...
If rooted and running any application that affects battery or usage of the battery can trigger a false power save...
Wakelocks can also cause running issues..
A lot to ponder there...but a few areas need to be looked at before we decide that your device is defective...especially if it's modified at all...g
---------- Post added at 09:51 PM ---------- Previous post was at 09:49 PM ----------
Edit:
Could you tell us the current software you are running ??
Device model ?
Recovery ?
Basically a general overview of the device will help immensely...g
gregsarg said:
Have you used the HTC test mode to toggle and test the individual parts of the device ?
You mentioned s-off...which obviously means you have flashed software and/or firmware to the device..
That being said....a test session on the device may reveal a working motor....but your current software or OS condition may be causing a failure...
Another area you should check is powersave mode...when enabled will shut down your vibration mode...
Yet another area to check...
If rooted and running any application that affects battery or usage of the battery can trigger a false power save...
Wakelocks can also cause running issues..
A lot to ponder there...but a few areas need to be looked at before we decide that your device is defective...especially if it's modified at all...g
---------- Post added at 09:51 PM ---------- Previous post was at 09:49 PM ----------
Edit:
Could you tell us the current software you are running ??
Device model ?
Recovery ?
Basically a general overview of the device will help immensely...g
Click to expand...
Click to collapse
I'm running viper 4.2.1
Htc m9
Twrp - latest Verizon
I don't have any apps that affect the kernel or anything. I didn't think about wake locks. Thanks for the help!
Oh I have run the test, it won't vibrate. If I shake the device and run the test it will vibrate for a few seconds. Ugh.. I'm trying to get over it lol
Dang...
Looks like your homework is done on it..
Could be a genuine failure...
One last option...if you like a lot of work....lol
Flash a bone stock RUU...and you'll know for sure...
I did that last week when my prox sensor freaked out...
It was a dirty flash...and the reflash fixed it..
This M9 is the most finicky device I've ever used...
Your call of course...g
It's just the motor. I've read about loads of faulty ones especially on launch devices.
Mine works but barely. You can't ever feel it in your pocket or hear it if it vibrates on a table or anything.
For a flagship device....that motor should be a forever working deal...
HTC went cheap on several parts in this device it would seem...g
I just sent mine in for this. Covered by warranty they said. Supposedly they aren't going to use my uh oh replacement
Sent from my SM-N920T using Tapatalk
had the same problem, sent to htc repair to get it resolved
My OP3 starts randomly freezing for some reason and i have to boot it up again.
It happens every 15 minutes
Im on complete Stock without any changes on the latest oos.
Is there anyone experiencing anything simillar and got it fixed?
Happens to me too. Like the touch screen freezes but the buttons work... Is that the same for others?
Never happened for me on a stock build.
Have you tried clearing the cache?
---------- Post added at 01:03 PM ---------- Previous post was at 01:02 PM ----------
Chimechime said:
Happens to me too. Like the touch screen freezes but the buttons work... Is that the same for others?
Click to expand...
Click to collapse
This sounds like an ANR - Application not responding. Does this happen for a specific app?