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We run Exchange 2003 here. Push sync is apparently not working on our T-Mobile HTC Desires. The device makes no attempt to sync unless and until you visit the Mail app. We're due to be upgrading to Exchange 2010 this year but until then I'm wondering if anyone else has similar experiences or ideas for a workaround (other than changing to a 5 minute poll frequency).
Actually this seems to be just one of many things (e.g. buggy IMAP implementation) that's broken with the stock Mail app. Haven't tried a reboot yet but even if that fixes this for our phones, it's hardly a "fix"...
Go to Settings > Accounts & Sync and make sure 'Auto-sync' is checked. I was stumped for the better part of a week before I figured out why my Gmail/exchange push wasn't working - this was the reason.
Have you tried Touchdown to see if that works ok? Whilst it is a paid app, it is better suited to a corporate environment than the standard HTC offering.
Regards,
Dave
@carrige: 'fraid not. Syncing is all set up correctly.
@foxmeister: Yes, TouchDown is on my radar. So far however, none of my users require Task syncing, which as far as I can see is the only particular feature advantage that TouchDown has over the HTC app (assuming the app works). Plus, TouchDown is uglier.
I appear to have found the solution though. It's obscure, so bear with me.
Ever since we started using DirectPush, our Exchange server has been logging errors along the following lines:
Event Type: Error
Event Source: Server ActiveSync
Event Category: None
Event ID: 3005
Date: 13/05/2010
Time: 11:32:22
User: OURDOMAIN\joe.bloggs
Computer: OURSERVER
Description:
Unexpected Exchange mailbox Server error: Server: [ourserver.ourdomain.local] User: [[email protected]] HTTP status code: [400]. Verify that the Exchange mailbox Server is working correctly.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
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Push email and Outlook Web Access always worked fine, so I just filed this under "annoyances". Well, it transpires that the problem is down to a misconfiguration within IIS. From EventID.net:
Removed this error message by removing all host headers from the Default Website in IIS. Go to Properties for the default Website for IIS:
- Click on ''website'' tab.
- Click on ''advanced'' next to IP Address.
- Remove all headers except an entry for ''Default 80'' with no host header value.
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Now, this doesn't make sense, since we enforce HTTPS on a custom port. Nevertheless, making this change has simultaneously stopped the annoyance logging, and resolved the push email problem on the HTC mail app.
Result!
Exchange Active Sync on HTC Desire stopped pushing
Hi Rob - got a similar problem that only started on Tuesday this week 11th and haven't been able to figure it out. Guess it must be EAS on 2003 on my home server as I haven't lost any other functionality on the phone (eg internet access data connection, SMS etc)
However I don't have the error 400 code on my server admin and trying the fix you suggested didn't work as there were no header to delete.
Any clues? Seems to be a widespread problem...? Thanks.
If you force a sync and look in your application/security logs, can you see the connection being made by the phone?
Fixed it
Rob - thanks for advice. I seem to have fixed the problem by deleting the acount and re-instating it. Not very scientific and doen't help understand whay it broke in the first place, but at least it work now.. Lets see how long it lasts.
BTW called Orange and whilst they were very helpful, they weren't aware of a generic problem.
Also, have now changed the APN setting which were mostly blanks so could have been these (or lack of them( that might have caused the problem.
Southbarn said:
Rob - thanks for advice. I seem to have fixed the problem by deleting the acount and re-instating it. Not very scientific and doen't help understand whay it broke in the first place, but at least it work now.. Lets see how long it lasts.
BTW called Orange and whilst they were very helpful, they weren't aware of a generic problem.
Also, have now changed the APN setting which were mostly blanks so could have been these (or lack of them( that might have caused the problem.
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Interesting that you resorted to removing the account, I had to do the same when my HTC Desire stopped being able to send emails. Receiving was fine, but impossible to send. Deleted account and re-installed, problem resolved.
Only issue now, which is what I was searching for when I came across this thread, is that occassionally I get emails that simply will never arrive on the handset. At home I mix between WIFI and GSM connection, and push appears to work perfectly. Today I discovered that 3 or 4 internal corporate emails of 20 or more received during my manual sync off-peak period, just will not come down to the phone. They are on the server, on my laptop, but not on the phone. Touchdown, running in paralll to Android mail client, has them perfectly.
Any ideas anyone?
For me unfortunately the conclusion is absolutely inescapable. In a corporate environment, the niggles with the stock HTC mail app are unacceptable.
But the good news is that Touchdown is only $20, which really isn't that much to pay if you take into account the overall cost of whatever package your users are on. After a short trial of Touchdown, I'm going to start deploying it to my user base shortly.
Shame on HTC for releasing the phone to market with so many bugs. But I suppose that's what we get for being early adopters...
I just installed the official Froyo build. Unfortunately, it looks like multiple exchange accounts is not supported.
Do any of the other 2.2 roms (e.g., Sky Raidar) support multiple exchange accounts (preferably with sense - I actually like it)?
Also, assuming another ROM will work, what is the best way to flash the ROM without losing my settings. The official build updated without the need to wipe (only issue I found so far is I had to uninstall/reinstall swype). If I install another ROM, does titanium backup do a good job of restoring the phone's app and settings? (don't want to have to redo all my screens, etc).
Thanks
I've never known any device to sync multiple exchange accounts. But this is my first Android device coming from iPhone.
Unfortunately, the HTC Mail application in general does not allow for multiple exchange accounts...
Is there a way to get the non HTC stock mail application installed (or do any of the vanilla roms support multiple accounts)? Unfortunately, I assumed Froyo would enable multiple accounts (I am already using touchdown and the native support to get 2 accounts, but I have a few additional ones).
Thanks
You know what they say when you assume. My only recommendation would be using Touchdown which you already do. Depending on what you use your exchange accounts for (work or personal) you can setup some forwarding rules to have everything come into one spot. Only thing with that is it is against businesses policy (or it should be) to forward company property like that.
The stock Email.apk in /system/app from CM6 works fine on the incredible. The ONLY PROBLEM is that when you read an email from somewhere else, the notification is not removed from the status bar, and it stays there until you re-open the application. My only gripe.
Interesting. I am awaiting the OTA and use the stock 2.1 for accessing an exchange server. Hotmail is setup as a separate account. I heard Hotmail will go live this week with Activesync support, so will this mean I will have to choose which one I want, giving up one, beig hotmail obviously.
Thanks.
No just setup your Hotmail as POP or IMAP, whichever it supports.
Berzerker7 said:
The stock Email.apk in /system/app from CM6 works fine on the incredible. The ONLY PROBLEM is that when you read an email from somewhere else, the notification is not removed from the status bar, and it stays there until you re-open the application. My only gripe.
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How would I go about installing this? Is it as simple as installing other apps? I used the CM6 ROM for a couple weeks and loved it but random reboots forced me back to my previous ROM.
Incredibl_E said:
No just setup your Hotmail as POP or IMAP, whichever it supports.
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Hotmail doesn't support IMAP which is a large part of why people want to set it up as an activesync account. Pop just sucks...
It's sad that the HTC client doesn't support more than one activesync account, the Pre they gave me at works handles up to 8 I believe (have 3 currently setup on it).
That is not to say that the Pre's activesync implementation is better, I wish it would let me choose which parts of the account I want to sync rather than forcing an all or nothing approach, but it is nice to have real push email on all my accounts with it.
The Pre can sync tasks as well... I wish HTC would implement this.
Has anyone figured out an acceptable work-around that doesn't involve non-working notifications or paying for touchdown?
nmyeti said:
Hotmail doesn't support IMAP which is a large part of why people want to set it up as an activesync account. Pop just sucks...
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Why I don't use hotmail, it sucks....
nmyeti said:
Has anyone figured out an acceptable work-around that doesn't involve non-working notifications or paying for touchdown?
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If you google the second part of your question you can find it......I'm just saying.
Improved Email App
I installed Improved Email from the marketplace. It supports multiple Exchange accounts and syncs email, calendar and contacts.
Am I the only one who's disenchanted with the Gmail app on Android? I was hoping it would be better with my Nexus, but nothing has changed.
It doesn't seem like true push. If I set Gmail up as an exchange account in the mail app, it receives my e-mail and notifies me within seconds of sending a test message. The Gmail app randomly notifies me within about 15 minutes or so. Call me anal, but I like to receive my e-mail as soon as possible (sometimes it's important) and I don't see why there's a delay on the official Gmail app.
I know this has been an ongoing issue for some time with Android and my co-worker claims that he's perfectly happy just using the Gmail app, but my experience is that the Email client receives e-mail faster and that's important to me.
I've been using the gmail app for a while on 4 different devices (N1,G2,Sensation,GNex), and I've never noticed more than a couple second lag receiving emails. I have noticed something since 4.0.4 or possibly the latest gmail update. When I mark an email as read on my computer, the notification no longer clears itself on my phone. I have to manually clear it.
It can be strange, and in some cases frustrating. More often than not, my emails come really quick (as they should). There has been a few occurances where an email was delayed by several hours.
And it does seem as though the mail app works better than the gmail app for push email.
Edit: I only use the gmail app, but have used the mail app in the past.
Never had more than a 30 second delay personally.
See, my co-worker swears he doesn't notice a delay either, but I have tested it over and over. When I have notifications on for both the default e-mail client and Gmail, I will get a notification immediately from the e-mail client and nothing from Gmail. More troubling, when I open Gmail, the e-mail is not there yet. It's like it's on periodic check, instead of push.
Currently, I have notifications turned off for the Gmail app and use it to sync everything, then have Gmail set up as an exchange account and only have it pulling in e-mail (no contacts or calendar). It still seems a tad redundant, but its' the only way to ensure that I get my e-mail reliably.
I've not noticed any delay with using the app.
Sent from my Galaxy Nexus using XDA
No delays here either. I relay email from POP3 accounts to Gmail for the push functionality and it works flawlessly.
All good here too. Matches my desktop Gmail timing. Btw I love the Gmail app its the best damn email experience I've ever seen on a phone, I use it constantly.
I can't be the only one having this issue. Is it possible that no one here knows any different simply because they haven't tried it as an exchange account through the regular e-mail app? Again, I have had this issue on pretty much every Android phone I have owned. And I can duplicate it any time.
Would anyone care to add Gmail as an Exchange account through the e-mail app and then send themselves a test message? Let me know if you get it in both apps around the same time. In my case, it shows up instantly in the e-mail app and won't show up for several minutes in the Gmail app unless I push the sync button manually.
i've noticed delays too. really frustrating because i have no idea what can be done about it...
bengrulz said:
i've noticed delays too. really frustrating because i have no idea what can be done about it...
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Nothing that I know of, because it only seems to affect a small percentage of users. I can find a few posts on the internet with other users complaining about the same issue, but most people who reply say they have no problem (just like this post). It makes me wonder if I created a completely new Gmail account and tied it to my phone, if I'd get e-mail instantly on that account.
Unfortunately, that's not an option. I've had this address for years.
How long is your delay, less than a minute? I send myself a test email from my corp work email and it comes thru in less than a minute.
RogerPodacter said:
How long is your delay, less than a minute? I send myself a test email from my corp work email and it comes thru in less than a minute.
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The delay varies. Sometimes it's instant, other times it's anywhere from a 5-15 minute delay. I always get the e-mails instantly in the e-mail app when Gmail is set up as an exchange account.
The moral of the story is, it's not reliable. I can never count on getting my e-mail in a timely manner in the Gmail app.
Sign in to the Google Talk application and make sure you're always signed in. I believe that the gTalk-connection is used for push-messages, so if you're signed in into gTalk, push should work.
I also had the delay once, after I restored a backup of the gmail data after a factory reset(actually, yakjuxw -> yakju). I deleted the gmail data and re-configured it. That fixed the problem for me.
fifarunnerr said:
Sign in to the Google Talk application and make sure you're always signed in. I believe that the gTalk-connection is used for push-messages, so if you're signed in into gTalk, push should work.
I also had the delay once, after I restored a backup of the gmail data after a factory reset(actually, yakjuxw -> yakju). I deleted the gmail data and re-configured it. That fixed the problem for me.
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I'm glad you mentioned this. I have the gmail issue (won't ever recieve push email...have to manually sync) AND I cannot sign into GTalk from my phone.
I wish I could fix.
Sorry to revive a dead thread, but was there ever a resolution to this? I'm having the exact same problem on my HTC One X (AT&T).
Gmail or Gtalk delays are due to router (firewall issues). Just forward the necessary Google ports, and you'll be good to go.
tibere86 said:
Gmail or Gtalk delays are due to router (firewall issues). Just forward the necessary Google ports, and you'll be good to go.
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This occurs when I'm connected to AT&T's lte network too
Sent from my HTC One X using XDA
I am struggling with this issue as well
Me too, lately it's been brutal for me
Hi,
I have been searching around and can't find the answer I'm looking for.
Can someone advise if they have managed to sync their hotmail.co.uk to their HOX (or any other Android device) specifically using the MS Hotmail mail option (which defaults to server m.hotmail.com) or via the exchange option??
Hotmail.com addresses sync ok, just can't get my UK address to work. Just to add the hotmail.co.uk mail account is succesfully added however no mails are synced. Looking at the account under sync options the sync icon is red and at the bottom there is an error which highlights something like 'experiencing difficulties at this time - please try again later'. This error appears to be constant.
I know syncing hotmail.co.uk addresses is possible via the 'other' mail account option (which defaults to POP3 settings) and also alternatively by using the MS Hotmail app but would prefer the above - just would like to know if it's possible or not.
Thanks in advance,
GW
It just start happening yesterday so its not anything to worry about yet, I have the same problem.
Sent from my HTC One X using xda premium
UPDATE - I've just stumbled across something on Microsoft Answers where one user suggests to configure the account manuallly which you can only do through the exchange option (when you select the MS Hotmail option, various fields including the server name are greyed out).
Advises to use prefixes snt-m, dub-m, bay-m or debug-m in front of .hotmail.com in the server however unfortunately none of these work for me.
west2cool said:
It just start happening yesterday so its not anything to worry about yet, I have the same problem.
Sent from my HTC One X using xda premium
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Not the case for me, I've been trying to do this for over a week now.
Did this use to work then but now it doesn't?
Hi
Gulioth said:
Not the case for me, I've been trying to do this for over a week now.
Did this use to work then but now it doesn't?
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There are on-going problems it seems, mine periodically stopped sycning several weeks ago, would be okay for a bit, then eventually never sync'd at all. Microsoft don't seem to be bothered helping people fix this.
I then started using debug-m.hotmail.com and that got it working, then seeing the same advice others have mentioned I used the letter prefix I see when I log into Hotmail on a PC browser, and it has been working since.
There also seems to be another issue related to individual accounts that can only be fixed by Microsoft, so I'm thinking there are two issues.
Try logging into Hotmail on a PC and going into your calendar, a few weeks ago I was offered to upgrade to a new calendar, I think this has the effect of moving your account to a new server, which might help kick start everything again.
All in all though it is a mess from Microsoft.
Regards
Phil
PhilipL said:
Hi
There are on-going problems it seems, mine periodically stopped sycning several weeks ago, would be okay for a bit, then eventually never sync'd at all. Microsoft don't seem to be bothered helping people fix this.
I then started using debug-m.hotmail.com and that got it working, then seeing the same advice others have mentioned I used the letter prefix I see when I log into Hotmail on a PC browser, and it has been working since.
There also seems to be another issue related to individual accounts that can only be fixed by Microsoft, so I'm thinking there are two issues.
Try logging into Hotmail on a PC and going into your calendar, a few weeks ago I was offered to upgrade to a new calendar, I think this has the effect of moving your account to a new server, which might help kick start everything again.
All in all though it is a mess from Microsoft.
Regards
Phil
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Hi Phil,
Thanks for the reply.
Can you just confirm that you actually got it working (previously) with a hotmail UK address with debug-m.hotmail.com as the server? If so I assume you setup a manual MS exchange account under the mail account options to do this?
Just loaded up MSN calendar on desktop but there was no option to upgrade or anything :-s.
I've raised a question on MS answers site, hoping someone from MS will look at it and check out my account to see if they can do anything. Other than that I guess it's just a waiting game or switch to POP3!
GW
Anyone experiencing issues with hotmail UK email addresses?
Hotmail.co.uk addresses still not working with the m.hotmail.com server - anybody got this working or has an alternative solution, except using POP3 or forwarding?
Sent from my HTC One X
Hi everyone!
No matter how many times I try I can't get my g3 to connect to my work exchange email account.
I'm 100% sure all the info is correct. Works fine on my galaxy s4.
Anyone else having this issue? Might be a deal breaker for me if I can't get this working.
swagooo said:
Hi everyone!
No matter how many times I try I can't get my g3 to connect to my work exchange email account.
I'm 100% sure all the info is correct. Works fine on my galaxy s4.
Anyone else having this issue? Might be a deal breaker for me if I can't get this working.
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I just got a G3 today and had the same issue trying to setup my corporate email account. It looks like the email client is broken.
I downloaded "MailWise" from the play store and was up and running in a few minutes. I don't like having to use an additional email client, but at least it works.
Turns out my problem was related to my being an admin account on the exchange server. Had to enable permissions inheritance ok my account. Works now.
swagooo said:
Turns out my problem was related to my being an admin account on the exchange server. Had to enable permissions inheritance ok my account. Works now.
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Oddly enough I tried it again this morning and it worked for me. I don't why I kept failing yesterday.
Exchange issues...
Hi all,
I got a very similar issue: I got my frame repaired (LG G3 case broke at microphone hole) with some potential upgrade to the latest software. Since then I can't access my exchange server anymore through the "built-in" email program! Access is still easy through all of my other devices (S3, Note 10.1)...
Only solution I found: The "Nine" app works very nicely (14 days free, US$9.99 therafter) and easily connects to the exachange server and leads to synchronization of emails, contacs, calendar, notes and tasks! So the problem lies within the Android 4.4.2 email program!
Let's cross fingers that Google is addressing / solving that issue soon!
Best regards, UP
grandpa_moses said:
Hi all,
I got a very similar issue: I got my frame repaired (LG G3 case broke at microphone hole) with some potential upgrade to the latest software. Since then I can't access my exchange server anymore through the "built-in" email program! Access is still easy through all of my other devices (S3, Note 10.1)...
Only solution I found: The "Nine" app works very nicely (14 days free, US$9.99 therafter) and easily connects to the exachange server and leads to synchronization of emails, contacs, calendar, notes and tasks! So the problem lies within the Android 4.4.2 email program!
Let's cross fingers that Google is addressing / solving that issue soon!
Best regards, UP
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Have you manually updated to the latest Google exchange apk? It's available in this post regarding the new Gmail 5.0 and Exchange 5.0 apks. http://www.androidpolice.com/2014/1...-support-material-design-landed-apk-download/
Keep in mind that there is an ever newer version of the Gmail 5.0 apk that has been released, so double check your version number before updating that specific apk. But the exchange apk is the latest that has been released.
These updates have allowed me to connect to my work's Exchange server through gmail. So not only does the exchange connection seem to be working, the gmail app has been updated to allow these types of accounts to be added. It's nice to have one gmail interface where I can access all my gmail and exchange (and Imap, pop, etc) email accounts.
Exchange problems
sic0048 said:
Have you manually updated to the latest Google exchange apk? It's available in this post regarding the new Gmail 5.0 and Exchange 5.0 apks.
Keep in mind that there is an ever newer version of the Gmail 5.0 apk that has been released, so double check your version number before updating that specific apk. But the exchange apk is the latest that has been released.
These updates have allowed me to connect to my work's Exchange server through gmail. So not only does the exchange connection seem to be working, the gmail app has been updated to allow these types of accounts to be added. It's nice to have one gmail interface where I can access all my gmail and exchange (and Imap, pop, etc) email accounts.
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Click to collapse
____________
Hi,
I updated the email and the exchange APK files - all POP/IMAP access works fine but the exchange server is not reachable (it is, however, reachable via the browser app) - so I am still locked into the NINE app that works pretty nicely (I wonder why Google is not able to provide a similarly easy and functional app...).
Best, UP