Got in a motorcycle wreck on July 8th and ever since then voice calls have been impossible to hear or be heard clearly. I wrecked in the rain up in the North Carolina mountains and my phone took on a lot of water as I desperately tried to get a signal to call for help. I walked, but my bike was totaled.
Anywho, just filed my first claim ever with Asurion. Filing the claim was easy and they say they will overnight my new device on Monday and I should have it on Tuesday. I had them bill the $150 deductible to my Sprint bill. I'll post back with an update once I receive my phone. Hope it's painless. Well, less so than totaling my beloved Bandit 1250 at least.
Carnage:
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You walked thats awesome man could have been way worse!!!!!!!!! the phone claim is great too!
Thanks!
I'm an ATGATT guy... All The Gear All The Time
I would have easily had a broken leg and ankle if it wasn't for my boots.
My leg is still swollen 3 weeks later.
Ill take swollen over broke or even dead any day again glad your allright!
damn that sucks big time. I used motorcycles as my daily driver for about 8 years straight. And definitely had my fair share of wrecks.
Some of them I am surprised it wasn't ALOT worse. glad you made it out alright. good thing is, you get to replace with new shiny aftermarket parts =]
every time i went down, I made sure I bounced back twice as hard. Had 2 custom paint jobs and other goodies
They totaled her out and hauled her off.
I still have a 91 CB750 Nighthawk to get me to work. I'm going to upgrade the suspension and use that for mountain runs for the rest of this season. This winter or spring I hope to pick up a 2012 Ninja 1000 with ABS. ABS would have saved me in this instance.
Glad your ok.. but two things come to mind...
1) if the wreck was not your fault.. you might be able to get the other guys insurance (or even your own if you're claiming) to pay the deductible on the phone.. After all they'd pay for contents of a car to a reasonable amount, no reason why a cycle shouldn't get the same treatment.
2) Next time if you suspect the phone is only water damaged (no cracks , dents etc..) you can save yourself the deductible in many cases.
There's a great little trick you can do to dry out the phone in 1-2 days and usually make it good as new.
1) Place the phone in a plastic baggie, doesn't matter what kind.. you're going to leave the end open.
2) Place about 1 cup of dry instant white rice in a 2nd plastic baggie, this one must be able to seal shut.
3) Place your phone, in bag 1, inside the bag with the rice. (The bag 1 is so rice particles do not get into your phone). Make sure the end of bag 1 is not folded under or otherwise obstructed, you want air to get in bag 1.
4) Seal up back 2, so you now have a bag of rice, with another bag with phone inside it.
5) Place the bag in as much direct sunlight as possible.. such as on a window sill and wait
Over time, the moisture in the phone will be drawn into the rice. Typically this can take between 24 and 72 hours depending on level of moisture.
I have used this trick myself when my Evo 4G got drenched in water, as a coffee pot full of water exploded over top it I called Assurion paid the deductable and waited.. however they were OUT of my phone and it took them almost 7 days to get a new one shipped out overnight. I was so pissed (epecially knowing any store near me had them in stock) that i started looking online and found this trick... tried it and my original phone was working once again perfectly before the Assurion one arrived. Unfortunately once you make a claim you cannot cancel it, so I did end up sending mine back and keeping the 'new' one.
Anyway.. glad your OK.. maybe invest in one of those waterproof, crash proof cases/boxes for you to keep your phone in on the bike
lucky you walked away a live mate
I'm sorry to hear about your bike if there's anything I can assist with.. let me know I know some good mechanics and repair engineers
Sent from my SPH-L710 using xda premium
Yeah it's great that you survived. You could really have become "soupskin."
Too soon?
Sent from my SPH-L710 using xda app-developers app
You broke your phone? Bummer
Oh yeah, phone was the last thing I'm sure you were worried about was the phone although you did try to make a call for help
I have a total of four phones on my account, two months ago I made a claim and was able to bill the deductible to my Sprint account... a month later I made another claim on a different phone and I was unable to bill it to my Sprint account. I was told by Assurion and Sprint that they don't allow it to be bill to Sprint. I asked how long as the policy been in affect and they said for a year. I quickly called BS on it because I did it last month!
Anyway, glad you're doing good and that bodily injury was limited as much as it was...
Asurion has stated that due to demand they are setting a time frame of 1-3 business day to send me a replacement phone. Not shipping today and me having it tomorrow as previously stated.
On the bright side, hope this means I'll be getting new instead of refurb.
Got my replacement device today. It's new in a sealed box.
Overall, I give the process a thumbs up. :good:
Soupskin said:
Got my replacement device today. It's new in a sealed box.
Overall, I give the process a thumbs up. :good:
Click to expand...
Click to collapse
Well how is it working for you....does it work like new? I cracked my screen and want a repair so I won't chance getting a refurbed phone.lol
QWIKSTRIKE said:
Well how is it working for you....does it work like new? I cracked my screen and want a repair so I won't chance getting a refurbed phone.lol
Click to expand...
Click to collapse
I got my replacement almost 2 weeks ago and can assure you it's new. Order it now while you can cause this will more than likely change soon as more devices get turned in.
Sent from my SPH-L710
Related
I dropped my phone from about 2 feet up (fell out of pocket while getting out of the car). My screen shattered. I was shocked as I'd dropped it before without any problems. Also, I thought the screen protector that shipped with this was supposed to make it nearly shatterproof (or so I was told upon being sold).
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.
My question is whether this will be covered under warranty or not. I bought this at a rogers retail location in Canada and use it on the Rogers network in Canada as well.
Thanks.
I THINK THIS is not covered under warranty
u will have to pay for repair
abhisheak.bansal said:
I THINK THIS is not covered under warranty
Click to expand...
Click to collapse
+1, why would they pay for your clumsiness , and jesus, if I'd dropped it once already and got away with I certainly wouldn't be letting that happen again.
Warranty????You are not serious..
I drove my merc of a bridge into a lake and the damage wasn't for the merc dealer strangely enough, but hey, if you get warranty let me know, so I can sue my merc dealer
from my Arc or Optimus 2x
Thanks for the info all. I was only asking because when sold I was told that such small drops wouldn't result in this type of damage. If I'd known, I would have waited for something with gorilla glass. Taking from the car analogy, the dealer basically said I could drive the car into walls at slow speeds, just don't drive it off a bridge. I'll do everything I can to get a new one. I don't car if the dealer is out of pocket.
Any idea how much these things usually cost to get fixed?
Here in Holland you can get your screen fixed for around 100 euro, which is about 150$ US. But officially through the dealer they ask twice that amount, I scattered the screen of my x10 a few weeks before I get my arc by walking into a desk a bit painfully...
For the x10 the screens were for sale on ebay, I don't know if they are for the arc, also there are several people who wrote how to change the screen yourself.
The car example was just a cynical joke, mate, blame my black sense of humor for that....;-)
from my Arc or Optimus 2x
If you had paid for your initial subscription/sign up fee with a premium Visa (or any other premium credit card), you maybe able to get the credit company to cover your accident. I assume its not cheap and fast getting it repaired. Good luck!
Donkey3000 said:
Thanks for the info all. I was only asking because when sold I was told that such small drops wouldn't result in this type of damage.
Click to expand...
Click to collapse
That's a matter to take up with the retailer you purchased from - there is no such thing as a shatter-proof screen and you should never be sold a phone on that basis.
Donkey3000 said:
If I'd known, I would have waited for something with gorilla glass.
Click to expand...
Click to collapse
Gorilla Glass is just scratch-resistant, it's not shatter-proof either.
There'd be just as high a chance that the same drop would've cracked the screen on a Galaxy S or some other handset with Gorilla Glass as it did your Arc's screen.
Just say that the back cover is too slippery. May work
Sent from my LT15i using Tapatalk
007Arc said:
Just say that the back cover is too slippery. May work
Sent from my LT15i using Tapatalk
Click to expand...
Click to collapse
ha ha ha. I'll give it a shot. I'm already in a big argument with my provider (Rogers) over their quality of service which I'm probably going to leave them anyways. I get a whopping 0.05 Mbps where i live with 4 bars on 3g. tower issues near by they acknowledge but never fix (used to always force me back to 2g until I found test mode to set 3g only).
I really like this phone though and am willing to pay to get it fixed, which is where my stupid provider is going to screw me around. $25 to get it sent out to see how much its going to cost ... pay activation fee ($35?) to get my old phone activated while its gone, pay the cost of fixing the screen (shouldn't be more than, $200 they said but likely around $150), then pay an activation fee to get the phone back on again. Maybe the person telling me this didn't have a clue, but if that's the case, they've lost all business from me.
Anybody know of any third party repair places in Canada?
Thanks
Activation fee?
Surely you just put your SIM in the other handset and that's it?
As for third-parties, didn't I see someone say that Sony sells the handsets directly in Canada?
Is that's the case, they'll have some sort of repair service as well.
Why don't you visit one of the Sony Style stores.. I know they sell the Arc too
i used to work for a (private owned) rogers dealer and we send out all sony ericsson phones to Flextronics (details here). they are the only SE repair center in Canada. give them a call first to see if you are able to send your phone in directly (out-of-warranty repair) or if you have to go through a rogers dealer and have them send it in.
the repair estimate is usually around $35 and if you go through the dealer, the shipping is included. estimates can take up to 4 weeks. but definitely give them a call first and they'll fill you in on the details.
And please don't forget to get insurance next time. As they say here in the Philippines..
Once is enough. Twice is too much. Three's Stooges!
Had mine for accidental damage and cost me around US$20+.
I know Rogers offers Handsets Protection Guarantee. My device can get fixed when I break it or something for the first time. That's what they told me while I bought my Arc. Not sure how that works though. Maybe that will help you lower the costs.
P.S. I can always switch between my unlocked phones by just plugging in my SIM card without an activation fee.
So I am getting out of my car this morning and sneeze as I am putting my phone in my hoodie's front pocket. I thought Gorilla Glass was supposed to be tough.
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I guess the combination of cold pavement and face down is also bad for phones. Surprisingly the case stayed on and tried to do its job. Now I have to try to get the local Sprint store to do a screen replacement. Thank goodness for insurance but damn waiting for them to open.
Not sure if I should be happy or not that my SGP Steinhall Oleophobic screen protector isn't in yet.
Anyway, you guys know if they will try to push a refurb phone on me or just do the screen replacement?
ouch that's gota hurt
From what I've read in the forums it cost more to replace the screen than to do a warranty replacement. And a Sprint repair tech said Sprint doesn't have the screens.
Sent from my SPH-D710 using xda premium
Thats what I am afraid of. Anyone know of a link online to order it from. I would rather do it myself if necessary so I don't have to lose my phone setup. I know it is restoring a backup once i flash something else back onto it but ugh. Just want to keep it.
If you have the total equipment protection you can file the claim here:
https://portal.phoneclaim.com/Login.aspx
I used it to replace a cracked screen and got the replacement the next day.
Blasted from my EpicTouch con XDA-PA y Pibes Chorros
Yeah that is what the store directed me too as well. No replacement screens online yet either so oh well. Ordered and waiting now.
latinmaxima said:
Thats what I am afraid of. Anyone know of a link online to order it from. I would rather do it myself if necessary so I don't have to lose my phone setup. I know it is restoring a backup once i flash something else back onto it but ugh. Just want to keep it.
Click to expand...
Click to collapse
Actually, I just had my screen replaced at a Sprint store a couple of weeks ago. They did it the same day and did not reset my phone.
andygallo said:
Actually, I just had my screen replaced at a Sprint store a couple of weeks ago. They did it the same day and did not reset my phone.
Click to expand...
Click to collapse
Some Sprint stores also operate as repair centers. How much did it cost?
eao1991 said:
Some Sprint stores also operate as repair centers. How much did it cost?
Click to expand...
Click to collapse
$0
But mine was a more or less a screen defect. It had a heavy blue tint at off angles.
I was told that they aren't allowed to open the phone up for repairs for 3 months according to the agreement they have with Samsung. beyond a reset and battery replacement, they either give you a new phone for software malfunction or for physical damage refer you to an insurance claim. My buddy works in this repair center and tried to look for the screen part but nothing. I don't mind. I picked up a cheap screen protector to keep the glass shards out of my fingers til the replacement comes in. No biggie.
latinmaxima said:
I was told that they aren't allowed to open the phone up for repairs for 3 months according to the agreement they have with Samsung. beyond a reset and battery replacement, they either give you a new phone for software malfunction or for physical damage refer you to an insurance claim. My buddy works in this repair center and tried to look for the screen part but nothing. I don't mind. I picked up a cheap screen protector to keep the glass shards out of my fingers til the replacement comes in. No biggie.
Click to expand...
Click to collapse
Huh, weird, dunno about that. But they swapped out mine pretty quick.
Sucks what happened to yours, I've always been paranoid about dropping mine, seeing this doesn't help my paranoia at all...
At Sprint we will get you a free replacement for defects if you have TEP - but if it's your fault (like a cracked screen, or water damage) you have to pay a deductible to the insurance. You can call them and find out at 1-800-584-3666. Sorry, man.
Same thing happened to me. Phone fell about 3 feet, the screen cracked, but mine wouldn't even turn on. The Sprint repair store wouldn't touch it. The Corporate store wouldn't swap it out and I had to file a claim. The good part is, Asurion sent me a brand new phone instead of a refurb. ifixit.com did a tear down on the E4GT and the Super AMOLED + screens are fused to the midplane. They had to use tons of heat and guitar picks to get it off, which will make for an expensive replacement part or repair since it is fused like that. Sprint DOES NOT replace screens anymore under TEP which is unfortunate. I guess it got too expensive, so now if you crack your screen you will be referred to Asurion.
Sorry to hear that. Any hardened glass is going to be more scratch resistant, but more brittle as a result.
So I turn to xda in my time of need. Do you guys know of any way I could replace this one without having to pay (or at least, pay too much)?
If I took it to a Sprint store is there any (fake) story I could tell to get them to give me another one?
I was getting out of my car on my first day of school today and it hit the gravel, there appears to be only a small crack on the inside of the glass towards the top left of the screen yet the entire screen doesn't work. I can turn it on and what not and hear the start up noise.
Thanks for any assistance.
Generally, our guidelines regarding cracked screens are: 1 or 2 cracks an inch or under are eligible for repair or replacement. Anything over will be deemed DBR and will need to go through insurance.
You can post a pic up here and i'll tell you if i would deny or not. Even if you don't have TEP, if it's something they wouldn't deny then they'll do it for $35.
Sent from my SPH-D710 using xda premium
If you can get it fixed GET A HARD CASE! I didn't get insurance on my E4GT but got a nice case for it instead. Don't skimp.
Yea I believe in cases now since i've cracked two evo3ds in the past 3 months which is why i had to switch to the galaxy
After examining the screen closer, it appears as though the crack is on the inner part of the screen, the outside of the screen has no damage whatsoever. I can't post a picture sorry..but I'd say the crack (which is kind of a radial crack in all directions) spans an inch or two at the most.
Bacardi222 said:
After examining the screen closer, it appears as though the crack is on the inner part of the screen, the outside of the screen has no damage whatsoever. I can't post a picture sorry..but I'd say the crack (which is kind of a radial crack in all directions) spans an inch or two at the most.
Click to expand...
Click to collapse
You just got the best possible answer to your request, which was to post a pic, and you can't be bothered? Fail.
Gordon Ramsay said:
You just got the best possible answer to your request, which was to post a pic, and you can't be bothered? Fail.
Click to expand...
Click to collapse
Maybe he doesn't have a camera? Wow.
Use your front camera and a mirror.
Edit: Didn't see the part about it not working altogether... tough cookies bro. You could hose the whole system and try to take it back to the store and tell them it won't boot, and hope that since it isn't screen related they will take it back.
You dropped it without a case on it and it broke, and you want to have Sprint pay for it?
Take responsibility for your actions.
Bielinsk said:
You dropped it without a case on it and it broke, and you want to have Sprint pay for it?
Take responsibility for your actions.
Click to expand...
Click to collapse
No, he's begging for help in making up a story that will get Sprint to pay for his clumsiness. That means he's looking to scam them but is admittedly not smart enough to pull it off on his own.
Just sell it on eBay as "new in box" - should get you the same amount of karma points and some cash to boot!
Gordon Ramsay said:
You just got the best possible answer to your request, which was to post a pic, and you can't be bothered? Fail.
Click to expand...
Click to collapse
I don't have another camera...
Bielinsk said:
You dropped it without a case on it and it broke, and you want to have Sprint pay for it?
Take responsibility for your actions.
Click to expand...
Click to collapse
Pay? Not necessarily, just want it to be fixed. This was an accident. The action I took was getting out of my car, i take responsibility.
quick99si said:
No, he's begging for help in making up a story that will get Sprint to pay for his clumsiness. That means he's looking to scam them but is admittedly not smart enough to pull it off on his own.
Just sell it on eBay as "new in box" - should get you the same amount of karma points and some cash to boot!
Click to expand...
Click to collapse
I wouldn't say I was begging, I had a question and thought this forum would be a good resource.
I don't know why i've received so much flaming for this, i'm really not a bad person but working as a full time student at an honors college i do not have much money.
Bacardi222 said:
I don't know why i've received so much flaming for this, i'm really not a bad person but working as a full time student at an honors college i do not have much money.
Click to expand...
Click to collapse
Just to let you know why people are flaming you. When people break their stuff, and it's their own fault, then figure out a way to get the company to pay for the cost... that drives the prices up for everyone. So that's why some people are getting heated over this. I personally don't care, just letting you know their side of it.
Should've bought a case/Not be careless. This is why there are so many requirements and deductables, because people try to scam the company trying to help them. Just buy a new screen and fix it yourself.
Sent through the XDA App on my Samsung Vibrant running ICS Passion v10.6
Bacardi222 said:
I don't know why i've received so much flaming for this, i'm really not a bad person but working as a full time student at an honors college i do not have much money.
Click to expand...
Click to collapse
What!!!!! You don't know why you've received so much flaming.... Let me see if I can clear things up for you just a bit.
In a nut shell... You are asking us (the members of XDA) to perrty much help you comit "fraud"!!!
You want us to help you come up with a story that will help you get a new device or get your current device fixed for free!?!?!?
Man up their buddy... You were careless and got out of your car... Plan and simple.
Sorry to be rude but... It's not our problem you can't take care of "your" stuff.
Sorry guys but I've got to do it....
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Sent from my Galaxy10.1 TouchWiz/ADWex equipped Starship.
Take the phone to a full service and repair location and tell them the truth, they can tell anyways there's only two reasons the screen won't light up. Either the screen died out or its physical damage. Repair techs are under strict guidlines now days I know this because I am a technician for Sprint. They are going to examine the phone closely and will be able to identify the cracked screen even if it is underneath the glass. The good news is if you have TEP and they do an asurion claim, they can bill you the $100 charge on your sprint bill so you can pay it later.
Sent from my SPH-D710 using xda premium
Take it to sprint, but good luck they suck I have six lines and five of them been flagged with severe water damage. The techs will find every excuse not to replace your phone...
They kind of have to refuse a free replacement for water damage dude...they will get charged back almost full cost of the phone for your screw up, sounds pretty reasonable.
Sent from my SPH-D710 using xda premium
My niece has a epic4g her power button broke, I took it to sprint and the tech told me that was severe water damage that was the motherboard, I went to second sprint store and the tech almost gave me a new phone until she saw the report, and denied me a replacement too. I got a housing from ebay and fix it my self.
---------- Post added at 10:16 AM ---------- Previous post was at 09:44 AM ----------
And it was not water damage, she told me once a report is made can't be change by another tech rep and that she was sorry it happen to me.
I smashed my gs 2 today and was wondering if anyone knows how much it will cost to replace i have the premium handset protection plan
http://support.t-mobile.com/docs/DOC-1722
Looks like it'll cost you around 135.
You might be able to do better if you go to a corp store.
Lets all take a moment to say a prayer for a wounded SGSII
What? It costs $135 even with the "premium" protection plan?
I paid 165.00 including shipping but had to order two of them and that was out of china... took a couple of weeks too. You might find a better price for the screen somewhere but pretty much nobody actually has them here in the US yet...
I've still got an extra screen if you want to try to talk it out of me by PM...
I also work for a small computer store locally and we do screen replacements on cell phones....
OldeCrow said:
I paid 165.00 including shipping but had to order two of them and that was out of china... took a couple of weeks too. You might find a better price for the screen somewhere but pretty much nobody actually has them here in the US yet...
I've still got an extra screen if you want to try to talk it out of me by PM...
I also work for a small computer store locally and we do screen replacements on cell phones....
Click to expand...
Click to collapse
I think he meant replaced from our carrier, the whole phone. I had a tragedy last night so I'll be needing a screen asap to replace it, use to do this for years for everyone else I knew, starting with iPhones. I may be in touch. does the replacement have the double sided tape on it already?
Sent from my SGH-T989 using XDA App
I called T mobile and i am getting a replacement phone tomorrow! it was 130
Ill upload a pic of the phone tomorrow
don't feel bad brother. The wife was in one of her moods, I had a migraine, she kept nagging. Phone went flying to the wall. After I saw what Ive done, boy was i mad. Lol. Newho using a Sensation with 4.0.3 AOSP so no complaints here. Prolly file for replacement later this week.
ALSO dude remember to get ur pics off the phone if it still turns on. I used Droid Explorer. Works like a charm and noob friendly if you don't know what you are doing.
Sent from my HTC Sensation Z710e using Tapatalk
phoenix6 said:
I think he meant replaced from our carrier, the whole phone. I had a tragedy last night so I'll be needing a screen asap to replace it, use to do this for years for everyone else I knew, starting with iPhones. I may be in touch. does the replacement have the double sided tape on it already?
Sent from my SGH-T989 using XDA App
Click to expand...
Click to collapse
the screen has a foam base, no adhesive, most of the adhesive is at the edges and top and bottom of the screen and will stay on the phone frame if you are careful so you only have to worry about the LCD itself, I made a couple of 1mm tape strips and put them on the back of the LCD just to keep it from vibrating or getting broke loose from the screen (like that would actually happen)...
there is a light bar at the bottom of the screen for the buttons, it's easier to let it come out with the screen and then remove it later and set it back in the phone frame. The light bar has lots of adhesive on it too.
If you preserve enough of the original adhesive in the phone frame there is no reason why a bit of contact cement (rubber cement) wouldn't hold the LCD in just fine too.
I got my screens from globaldirectparts, you have to sign up to use them but they have quite a bit of sgsII parts...
So here is what it looks like
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Ouch....good luck with the new one...
Wow looks like a drop to that bottom left corner huh?
Deleted
Sent from my SGH-T989 using xda premium
OldeCrow said:
the screen has a foam base, no adhesive, most of the adhesive is at the edges and top and bottom of the screen and will stay on the phone frame if you are careful so you only have to worry about the LCD itself, I made a couple of 1mm tape strips and put them on the back of the LCD just to keep it from vibrating or getting broke loose from the screen (like that would actually happen)...
there is a light bar at the bottom of the screen for the buttons, it's easier to let it come out with the screen and then remove it later and set it back in the phone frame. The light bar has lots of adhesive on it too.
If you preserve enough of the original adhesive in the phone frame there is no reason why a bit of contact cement (rubber cement) wouldn't hold the LCD in just fine too.
I got my screens from globaldirectparts, you have to sign up to use them but they have quite a bit of sgsII parts...
Click to expand...
Click to collapse
I really appreciate all of the information. I was going to buy some 3m 2mm adhesive strips (probably a roll) and a screen and have at it. I used to repair iphone screens a LOT, so I have experience in the field, I just know this phone is a little more pain in the ass.
Sucks I can't call Tmo and just get insurance, wait a week and file for it :/
how long does that site take to ship?
EDIT: Looks like you have to be a business with a fed tax ID to sign up and order, they have what I want to, the screen already in a front housing :/
rob010 said:
I work at the store. It's $130 and you get a brand new phone in box. Call asurion or visit the website.
Sent from my SGH-T989 using xda premium
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Click to collapse
I thought there was no guarantee on whether or not you get a refurb or a brand new in box phone?
Directly from the T-mobile PHP information on their website.
If you receive a replacement wireless device, it may be new or remanufactured.
• If the same make and model you claim is not available, a similar make and model may be substituted.
• You may also receive generic manufacturer accessories.
Oh and I don't work at the store.
Sent from my SGH-T989 using XDA App
Excuse my mistake. you are correct. I wrote my response with past experience and not policy.
Sent from my SGH-T989 using xda premium
MissMayI said:
So here is what it looks like
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Click to collapse
that might need the light bar for the buttons across the bottom too...
@phoenix6
The tax id field on their site you can use your SS number for it, I would suggest changing at least a couple of numbers in it though as they have no need for that info for small purchases. The sign up form is automatic and not screened so you will have access as soon as you submit the information...
It took a threatening email to them to get them to ship but i had the parts in about three days once they did ship! I would guess they are a drop shipper or had to source the parts elsewhere... they do have a US distributor too but there doesn't seem to be any stock for sgs II parts from the US distributor...
OldeCrow said:
that might need the light bar for the buttons across the bottom too...
@phoenix6
The tax id field on their site you can use your SS number for it, I would suggest changing at least a couple of numbers in it though as they have no need for that info for small purchases. The sign up form is automatic and not screened so you will have access as soon as you submit the information...
It took a threatening email to them to get them to ship but i had the parts in about three days once they did ship! I would guess they are a drop shipper or had to source the parts elsewhere... they do have a US distributor too but there doesn't seem to be any stock for sgs II parts from the US distributor...
Click to expand...
Click to collapse
Thanks! All great info. I actually found what I wanted on eBay, screen already in the front frame (lcd, digitizer, button lights, etc.) for $189 shipped. It's from Hong Kong but they promise 7 day business for US customers and they have decent reviews and still at 100%. If they don't pan out, I'll go your route. May I ask why you had to use a threatening email for them to send?
Just ordered the eBay screen, $185 - LCD, Digitizer, Frame & Bezel with tools. Steep, but hell, it's gotta get done. I'll probably take pics and do a small tut for those interested.
Just hope it doesn't take a month to come in lol.
can i have your camera lol....i dropped my phone and the protective cover is cracked..lol...jk.....
Hi guys,
Last night I was browsing the forums when I noticed someone had reported a strange issue happening to the back of their Black One X. I took mine out of its case, that it's remained in since I got it, and was angry to see a similar issue happing to my phone.
I will attach a photo, but basically the back of the phone seems to have marks on it. It looks like someone has got oil on their fingers and has then touched the back of the phone, only there is no way to get this off.
It's my third device from The Carphone Warehouse, and I'm reluctant to take it back. I've been told that due to a 'Fair Returns Policy' I will have to send my HTC off for repair rather than getting a new one from in-store. They will allow me to switch to another phone, however there is nothing really the equivalent?
Is there any such thing as a 'Fair Returns Policy' because as far as I'm concerned when you get a phone that costs this much (well this much a month) you expect it to last. Previous phones that I've had that are not flagships have never had any issues like this. Should The Carphone Warehouse return my phone despite this being my 4th device or is it within their right to tell me where to go?
Also I keep experiencing problems with the performance, sometimes when turning on the device I'll just get to the HTC screen with the green text and it will take about 15 minutes to boot and will get extremely hot during the process. When it eventually loads, the battery will be below half from what was a full charge. This has happened to me about three times, I've had the device a week.
The device is running Software number 1.29. I feel like a bit of an idiot going into The Carphone Warehouse to try and get this problem solved, and also it will be my 5th time. They have told me that they have had no returns, but I find this hard to believe considering the amount of voice on these forums stating they have returned theirs due to the same issues.
What should I do?
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You should get a return. You've payed a lot of money to get a working device. If it doens't suit the demands you need to take it back and ask for a new device or a refund.
Seems fair. It doesn't matter if it's the 5th time or the 100th time that you returned the device. You've payed, you need a good/working device.
ctfTijG said:
You should get a return. You've payed a lot of money to get a working device. If it doens't suit the demands you need to take it back and ask for a new device or a refund.
Seems fair. It doesn't matter if it's the 5th time or the 100th time that you returned the device. You've payed, you need a good/working device.
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Click to collapse
I agree with this statement, however I got the phone for free as I got it on an early-upgrade on Orange in the UK.
Well, I paid for the upgrade as I had 6 months remaining contract, but nothing for the phone.
Just get your money back, then re-buy it again (If you really want to, or wait for Galaxy S3 maybe)
I'm a lucky one which haven't had any problem yet, I also bought mine at Carphone Warehouse.
MrPhilo said:
Just get your money back, then re-buy it again (If you really want to, or wait for Galaxy S3 maybe)
I'm a lucky one which haven't had any problem yet, I also bought mine at Carphone Warehouse.
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Click to collapse
Didn't pay for the device though...
Still doesn't matter though. You need a working/decent phone. It was included in the upgrade I guess? So in a way you still payed for the device.
my first white one had it as well, but not from being in a pouch. Just from lying on the table.
It is typically "polished" plastic. Happens to all kind of platic, usually at egdes where things rub against them. I guess your phone is rubbing against the pouch the whole time so it gets shiny polished there (no kidding)
It will give a shiny spot on matte surfaces and a matte spot on shiny surfaces.
fallenwout said:
my first white one had it as well, but not from being in a pouch. Just from lying on the table.
It is typically "polished" plastic. Happens to all kind of platic, usually at egdes where things rub against them. I guess your phone is rubbing against the pouch the whole time so it gets shiny polished there (no kidding)
It will give a shiny spot on matte surfaces and a matte spot on shiny surfaces.
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Click to collapse
That's impossible, my device fits super tight into my case and there is no way it could move in any way at all.
If you are moving and have the phone in your pocket, the case is still rubbing on the phone, you can't prevent it. Also some kind of pressure might have been in that spot for many times.
First things first, give it a good scrub with a damp toothbrush and soap. If they wont let you swap it they -must- by law offer a refund, which in your case means they must allow you to cancel your contract without any penalties.
JamesBarnes said:
First things first, give it a good scrub with a damp toothbrush and soap. If they wont let you swap it they -must- by law offer a refund, which in your case means they must allow you to cancel your contract without any penalties.
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Click to collapse
I tried that, it doesn't work. Saw that in a Yahoo suggestion about a Lumia. Are you sure this is the way it works?
I did not pay a penny for my phone, and as they are not Orange and I did an early upgrade I think the terms are different... They won't let me swap for an iPhone, I ok refer my One X but just sick of DOA devices!
Sent from my HTC One X using xda premium