Develop Bugs

possible to return phone after rootiing?

Has anyone tried returning the phone after rooting it? How about after flashing a different ROM? Any differences before the 30 days and after as far as the same questions above go?
I'm curious before I decide to root my phone.
Thanks!

You can just run the stock RUU to go back to the shipped rom. Check the wiki if you need it.

damn this question has been asked alot

I'm more interested in if you can't flash it back to stock Ruu. For example if you have an issue and need to return it or send it in for warranty repair and switching back to stock isn't possible.

bigdogdan2 said:
I'm more interested in if you can't flash it back to stock Ruu. For example if you have an issue and need to return it or send it in for warranty repair and switching back to stock isn't possible.
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By rooting you have voided your warranty. So no, if you root and leave it rooted then your warranty is void. I just restored my rooted phone to factory so I can return it due to the screen separation issue.

if the unit powers on you can RUU, else you cant. if sprint/radioshack whomeever cant power the unit on and you've not opened it or water damaged it, then it should be fine to replace. they arent going to hunt you down, at least i dont think they will.

yeah my evo was in a boot loop while rooted, with damagecontrol 3.2 rom, and a new radio update and i got a new one, within the 30 days of course. but i learned my lesson and bought a security plan XD

everyones still within the 30 days

Last week I was in the BB I bought my phone from, trying to get a replacement for a few issues. When the rep walked away I took a peek at his monitor, as he was searching for any memos on the issues i had.
He had one email open that pertained to Rooted devices and how to test if the device was rooted or not, and instructions on NOT to accept any returns if the device was rooted considering it does void the warranty and changes the original item itself.
Just a heads up lol.

That's kinda dumb. Rooting is just software change it's not any change to the hardware itself, it should be fine to return.

strung said:
That's kinda dumb. Rooting is just software change it's not any change to the hardware itself, it should be fine to return.
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But rooting can also brick your phone if you do it wrong.

Yes, but if you get it back to stock RUU then any such risk has been neutralized.

[Q] do i void my warenty if i flash a rom

i was just wondering if i void my waranty if i flash a rom which i already did is there a way to undo it im a noob of course

Technically, Yes. As soon as you hardspl it, you void your warranty. But theres of course a wayy around it. When it comes time that you would need to do a warranty exchange of any kind, you can flash the original SPL and ROM. The first post on this thread has the files attached to restore the stock SPL. and then you can always get the origianl stock ROM. just do a search on google specific to your carrier. If its att, i can provide you a link. Let me kno
And BTW, since you have already flashed the custom ROM and HardSPL'ed it, might as well enjoy it till the day comes when u might have to warranty exchange. It doesnt make any difference now

Ive actually had to return my device for warranty exchange. The relocker and original ROM MUST be installed or ATT (If thats who u use) will charge u around $400.00 for the device. I dont think HTC has the original ROM anymore yet there r many ppl on here who have it. Me being one.

panthersdzynes said:
Ive actually had to return my device for warranty exchange. The relocker and original ROM MUST be installed or ATT (If thats who u use) will charge u around $400.00 for the device. I dont think HTC has the original ROM anymore yet there r many ppl on here who have it. Me being one.
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Well i recently had to send my phone back and it was Hard-SPL and flash to an different rom all i did was flash back to T-mo ROM and package it up. But i heard if your phone been tampered with they wuld send you a notice and charge you the price of the phone like you said.. but at the same time i don't believe it cause i tampered with my T-mo shadow 3 time and left it with the cooked rom and nothing happen.
Just to be on the safe side flash back to the original ROM, and don't forget to remove your memory card. ^_^

Technically... yes. But I have sent back 3 phones so far (one original Tilt and two Fuze's) with non OEM ROM's installed and have yet to have an issue. Not saying that it won't happen but when it's a hardware issue and not a software issue, I don't think that can be argued.
Although anything could happen!

[Q] Voided Warranty clarification

Yes yes, tampering with the hardware of a device voids the warranty. But does it actually make a difference? Cant you just unroot your device, and send it back into the store for a brand new one (if something breaks, etc etc)? I feel kind of stupid asking this question but i honestly dont understand the difference between the two. Answer please?

Depends, I'm not sure if you can unroot the Evo. My Moment I could unroot. If the phone doesn't start up, then you're okay.

The first Evo (rooted) I bought fell in the toilet, the right side of the screen stopped working, all I did was uninstall Superuser and any rooted apps via ADB and they never suspected a thing.
You could still boot into recovery though but they never tried I guess

sW333t11 said:
Yes yes, tampering with the hardware of a device voids the warranty. But does it actually make a difference? Cant you just unroot your device, and send it back into the store for a brand new one (if something breaks, etc etc)? I feel kind of stupid asking this question but i honestly dont understand the difference between the two. Answer please?
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Yes, you can just Unroot but just make sure to flash the S-ON zip first. They are big to say it voids your warranty, but I don't think they really go through phones all that much to check for evidence of rooting. But, don't take advantage of this being an option. It gets old seeing all the people on here who brick their phones because they don't know what they are doing then just returning it for replacement because they didn't read something closely enough. These antics only hurt all of us in the end, just more excuses for Sprint to jack it to us on insurance etc.

Thread moved to Q&A.

Nah its not me with the problems, my phone is perfectly fine. I was just wondering because one of my friends wants me to root their phone and such, but they're kind of hesitant because of the whole waranty being voided thing. With the S-On zip though, this unroots the enitre phone back to stock? I forgot to mention this before but the phone that would possibly need unrooting is an Evo purchased a couple weeks ago.

The if you used unrevoked, the s-on tool sets your nand security back to s-on, and then running a ruu with reflash all stock software. Doing these two things will completely unroot you and make the phone eligible for warranty stuff.

Got it. Thanks a bunch.

yea when we root its all software crap and so with software its easily taken on and off just gotta know what your doing. As for as hardware mods if you take your phone apart that voids the warranty .

Warranty Claim OEM Versions

I have a rooted phone, and currently in the troubleshooting process of trying to get a free upgrade due to the speakerphone issue. The tech ask for the version, and I hung up because its rooted, and against warranty. I know I have to eventually convert it back to stock, but I don't want to convert it, and be wasting time.
Could someone give me the current firmware information so I could tell them when prompted?
I see this: http://forum.xda-developers.com/showthread.php?t=1895400
but what else do I need to tell the tech when asked? Thank you.

Wrong section. However...
Did you flash a custom rom? did you flash a different radio? If you've answered no to both these questions then you are still running the stock firmware except for the recovery.

I'm so limited to posts on xda, this was the only place I could. It is a custom. slimstar. Custom kernel and rom

adreano17 said:
I'm so limited to posts on xda, this was the only place I could. It is a custom. slimstar. Custom kernel and rom
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Did you get it from T-Mobile or the Telus/Koodo one?
Also when did you buy it?

Koragg618 said:
Did you get it from T-Mobile or the Telus/Koodo one?
Also when did you buy it?
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tmo. last febuary. I have the extended warranty as well

adreano17 said:
tmo. last febuary. I have the extended warranty as well
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your best bet is to reset the flash counter and unroot the phone and then its back to stock

mycars12 said:
your best bet is to reset the flash counter and unroot the phone and then its back to stock
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I know lol. I don't want to go through that hassle right now though. Thought it would be better if I just knew the info lol.

adreano17 said:
I know lol. I don't want to go through that hassle right now though. Thought it would be better if I just knew the info lol.
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yeah either way your gonna have to go through the "hassle". If you are going to warranty the phone they will ask for the you to send them in your current phone and if the warranty is voided by say custom roms you can be charge up to the value of the phone.
MIght as well get it over with and back up your info and odin that ish up. Honestly it doesn't take that long and do you really need root for the next 2 -3 days....

[Q] warranty root

I saw a similar question on this but is my warranty really voided if I rooted my sprint galaxy s3 and I could get it back by going back to 100% stock? I rooted it shortly after getting this phone. This morning I went into download mode and saw the flash count 1 and 2 lines say custom and go into about device and it says modified.

There are ways to reset those. Search qbking77 on youtube.
As far as warranty, no they will charge you your deductible for a new/refurb phone. But a Sprint store can refuse to honor their TEP program and work on a rooted device.
And that's because after a tech fixes w/e is wrong, you walk out the door and it bricks because you flash something your not suppose to. They don't want the blame to fall back on them.
Sent from a planet far far away.

Kenny301 said:
I saw a similar question on this but is my warranty really voided if I rooted my sprint galaxy s3 and I could get it back by going back to 100% stock? I rooted it shortly after getting this phone. This morning I went into download mode and saw the flash count 1 and 2 lines say custom and go into about device and it says modified.
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You can always go back to stock and triangle-away the flash counter. I'd recommend using the Toolkit by mskip. It has the option of returning to stock unrooted and getting rid of the flash count.
As far as your primary question about warranty. Yes, your warranty is voided. That being said, I've never really heard of it being an issue. Most Sprint Tech's are pretty chill when it comes to this. You can, of course, get an uptight one who will complain and even refuse your return. But yeah, I haven't really heard of that happening too often.

Usually all carriers would check the flash tick and they'd tell you that you can not have a warranty for your phone.
But it's other times that you'd be really lucky to obtain one for your device if they won't look into it ( And they will )
and they'll look at the status of the device as well. If you want to fully go back to stock TW and get your warranty
it'd be advised to flash this.
http://forum.xda-developers.com/showthread.php?t=1904099
Thank billar412 for that.
Take note this is the MB1 update, if you how ever don't like MB1 there should be an LJ7 in the forums somewhere
or just look up qbking77 guide to unroot for stock TW and he should also have a flash counter reset under his threads as well.

Thanks for the quick replies. So that quick return to stock one would bring back the warranty then? That's the one I got my eye on plus I'm craving some custom rom goodness.

Kenny301 said:
Thanks for the quick replies. So that quick return to stock one would bring back the warranty then? That's the one I got my eye on plus I'm craving some custom rom goodness.
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I don't want to be the legalistic guy, but I wanted to point out something.
By flashing a custom recovery (i.e. gaining root access), you are voiding your claim on the warranty. There's no getting around that. But, by returning to stock and resetting your flash counter, you are making it so that no one can tell you voided the warranty.
I know it's a slight difference from what you said and many people may say I'm nit-picking, but I want people to take responsibility for flashing ROMs. It bugs me when people don't read everything, brick their phones, then try to get the carrier to pay for their mistakes (case in point).

Hey -
my question is in a similar vein.
I am "stock" but rooted and with CWM recovery.
I'm getting bugged to death with the OTA update notifications, and of course it won't run under CWM...
Best method to get it to install seems to be to restore factory recovery?
Or do you guys have other suggestions?

Bigjohn_S said:
Hey -
my question is in a similar vein.
I am "stock" but rooted and with CWM recovery.
I'm getting bugged to death with the OTA update notifications, and of course it won't run under CWM...
Best method to get it to install seems to be to restore factory recovery?
Or do you guys have other suggestions?
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http://forum.xda-developers.com/showthread.php?p=32152586
Transmitted with a portable device using Xparent Blue Tapatalk 2

You never mentioned where you got your phone. I buy mine at Best Buy, and purchase their insurance. It covers EVERYTHING except loss. No deductible. No limit on number of claims. I was flashing my GS3 back and forth between a few roms, and somehow messed it up. It was stuck in a boot loop. They couldn't get it to boot either. They sent it out, and I had a new one 4 days later. Only new because they had just come out, and didn't have refurbs yet
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