Warranty Claim OEM Versions - T-Mobile Samsung Galaxy S II SGH-T989

I have a rooted phone, and currently in the troubleshooting process of trying to get a free upgrade due to the speakerphone issue. The tech ask for the version, and I hung up because its rooted, and against warranty. I know I have to eventually convert it back to stock, but I don't want to convert it, and be wasting time.
Could someone give me the current firmware information so I could tell them when prompted?
I see this: http://forum.xda-developers.com/showthread.php?t=1895400
but what else do I need to tell the tech when asked? Thank you.

Wrong section. However...
Did you flash a custom rom? did you flash a different radio? If you've answered no to both these questions then you are still running the stock firmware except for the recovery.

I'm so limited to posts on xda, this was the only place I could. It is a custom. slimstar. Custom kernel and rom

adreano17 said:
I'm so limited to posts on xda, this was the only place I could. It is a custom. slimstar. Custom kernel and rom
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Click to collapse
Did you get it from T-Mobile or the Telus/Koodo one?
Also when did you buy it?

Koragg618 said:
Did you get it from T-Mobile or the Telus/Koodo one?
Also when did you buy it?
Click to expand...
Click to collapse
tmo. last febuary. I have the extended warranty as well

adreano17 said:
tmo. last febuary. I have the extended warranty as well
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Click to collapse
your best bet is to reset the flash counter and unroot the phone and then its back to stock

mycars12 said:
your best bet is to reset the flash counter and unroot the phone and then its back to stock
Click to expand...
Click to collapse
I know lol. I don't want to go through that hassle right now though. Thought it would be better if I just knew the info lol.

adreano17 said:
I know lol. I don't want to go through that hassle right now though. Thought it would be better if I just knew the info lol.
Click to expand...
Click to collapse
yeah either way your gonna have to go through the "hassle". If you are going to warranty the phone they will ask for the you to send them in your current phone and if the warranty is voided by say custom roms you can be charge up to the value of the phone.
MIght as well get it over with and back up your info and odin that ish up. Honestly it doesn't take that long and do you really need root for the next 2 -3 days....

Related

How to get back to stock rom

Hi,
I want to sell my Hero in a few days.
I've got MoDaCo ROM and Amon Ra Recovery on it.
Is it possible to get that back?
I want to have the Hero so, as it is if it come out of the box.
Can anybody please explain, whats to do?
afaik you can make it as stock as possible with an ruu update.
but you wouldn't do the buyer a favor if he wants to hack it, as he would have to go through the goldcard process, so maybe just leave as is and flash a stock update.zip over it?
OK, but then, the Hero doesn't have any guarantee in germany, right?
Formel-LMS said:
OK, but then, the Hero doesn't have any guarantee in germany, right?
Click to expand...
Click to collapse
i am not really sure about the whole "losing warranty (which is the right word btw ) by modding it" thing... probably htc will charge you if your phone is bricked from software modding, they shouldn't do it if it was modded and then the hardware breaks in an unrelated matter... how old is your hero, the warranty is only 6 months anyway.
if you want to be on the safe side flash an ruu, if you want to be nice ask the buyer first...
Yeah, I wan't to ask. That's best.
Warranty, yes, I don't think about it long enough.
Thank you for reply, kendong!
Formel-LMS said:
Yeah, I wan't to ask. That's best.
Warranty, yes, I don't think about it long enough.
Thank you for reply, kendong!
Click to expand...
Click to collapse
no problem, and it is kendon, i had to put the g2 (as in t-mobile g2 touch) at the end since kendon was already taken (probably be me in a former life...), and of course i wasn't smart enough to put a _ in between...
:rofl:
Very good!

Rooted via Toast - How to unroot?

How do you unroot? I'm going to be returning this phone (Sprint got me angry for certain reasons). How do I unroot so that I can return it and not have it seen as out of warranty
flash a stock ROM. done
timothydonohue said:
flash a stock ROM. done
Click to expand...
Click to collapse
It's that easy? If so, thank you very much.
Just be careful which one you flash. If you flash a rom that closes the ability to root you are screwed if you ever want to go back. Back a page or two someone posted the original Ruu from sprint which has the shipping EVO rom. Thats what you need to use to go back to stock and don't accept updates if you want to preserve your future root.
Aridon said:
Just be careful which one you flash. If you flash a rom that closes the ability to root you are screwed if you ever want to go back. Back a page or two someone posted the original Ruu from sprint which has the shipping EVO rom. Thats what you need to use to go back to stock and don't accept updates if you want to preserve your future root.
Click to expand...
Click to collapse
all roms are rootable. if you did the update its still rootable through toast.
p-slim said:
all roms are rootable. if you did the update its still rootable through toast.
Click to expand...
Click to collapse
For now yes, that may not always be the case. In the event some poor soul searches the forum like a good noob and sees that its not a big deal, flashes a Sprint RUU that breaks root and ends up screwed.
Well I'm returning the phone so future root's isn't a concern but thank you!
Where did you find the Stock ROM? I can't find one. All I can find is the RUU. I'm sorry if these are dumb questions but I am new to this.
lopezpm said:
Where did you find the Stock ROM? I can't find one. All I can find is the RUU. I'm sorry if these are dumb questions but I am new to this.
Click to expand...
Click to collapse
the ruu is a rom.

[Q] Downgrade 2.3 back to 2.2?

Need to downgrade latest, 2.3.3 back to 2.2. anyone got anything for me?
There are countless threads on this subject in the Q&A forum. Please remember the forum rules before posting in the development board.
Thank you.
b0ricua said:
There are countless threads on this subject in the Q&A forum. Please remember the forum rules before posting in the development board.
Thank you.
Click to expand...
Click to collapse
Not again?! Sorry, will have better judgement next time. Good day mida'!
just sent email to admin to please remove..
Tekn010933 said:
Need to downgrade latest, 2.3.3 back to 2.2. anyone got anything for me?
Click to expand...
Click to collapse
Simply flash a 2.2 ROM...
Sooks said:
Simply flash a 2.2 ROM...
Click to expand...
Click to collapse
depends on what he's wanting to do..if he's rooted trying to go stock or keep froyo with root, also, if he's stock GB and wants to go back to froyo, won't happen, hBoot versions different and will pop up with a message saying the update is too new or something like that.
so a little info on his part will help us out by helping him out!
Tekn010933 said:
Need to downgrade latest, 2.3.3 back to 2.2. anyone got anything for me?
Click to expand...
Click to collapse
latest one, it's a pain getting out..
You didn't answer pnewgaards question. Most important one to know.
Tekn010933 said:
latest one, it's a pain getting out..
Click to expand...
Click to collapse
Sent from my PC36100 using XDA App
Sorry, just so frustrated getting out of the latest. 2.3.3 / 4.24.651.1 was a new device and came preinstalled and updated. Been trying again today unsuccessfully, I feel so out of place with the only one in here unrooted?? LOL
Anyhows was really looking into on just delparting it(networkingskills) starting to take over my thoughts. Hell with it, delpart it n ,get dos boot disk made from win2000 to recreate Rom from cmd prompts?
Is there such a wipe? Mean just wipe all clean without it going back to recovery to reboot from?
Sent from a very EvoMan
pnewgaard said:
depends on what he's wanting to do..if he's rooted trying to go stock or keep froyo with root, also, if he's stock GB and wants to go back to froyo, won't happen, hBoot versions different and will pop up with a message saying the update is too new or something like that.
so a little info on his part will help us out by helping him out!
Click to expand...
Click to collapse
Sorry, just so frustrated getting out of the latest. 2.3.3 / 4.24.651.1 was a new device and came preinstalled and updated. Been trying again today unsuccessfully, I feel so out of place with the only one in here unrooted?? LOL
Anyhows was really looking into on just delparting it(networkingskills) starting to take over my thoughts. Hell with it, delpart it n ,get dos boot disk made from win2000 to recreate Rom from cmd prompts?
Is there such a wipe? Mean just wipe all clean without it going back to recovery to reboot from?
Sent from a very EvoMan
Sooks said:
Simply flash a 2.2 ROM...
Click to expand...
Click to collapse
http://www.youtube.com/watch?v=YUcja3jNRW0
i tried that last week and its not gonna work because the new software doesnt allow for the downgrade and theres no root method for the new ota yet. im in the same boat as you and theres plenty of other people dealing with the same issue. all we you can is just sit tight and wait for someone to come up with something...sry dude
OdayAllDday said:
i tried that last week and its not gonna work because the new software doesnt allow for the downgrade and theres no root method for the new ota yet. im in the same boat as you and theres plenty of other people dealing with the same issue. all we you can is just sit tight and wait for someone to come up with something...sry dude
Click to expand...
Click to collapse
Don't know if you heard the GREAT News?
http://news.cnet.com/8301-1035_3-20078309-94/htc-gives-timeline-for-unlocking-bootloaders/
Tekn010933 said:
Don't know if you heard the GREAT News?
http://news.cnet.com/8301-1035_3-20078309-94/htc-gives-timeline-for-unlocking-bootloaders/
Click to expand...
Click to collapse
Whats the good news? They dont mention the EVO4G in there, and they wont unlock it either. Its almost to its EOL, they want us to buy new phones so why unlock it?
My 2¢
if you have another sprint phone.....
Call sprint, swap esn to other phone.
Sell yours on craigslist.
Buy another one on craigslist that's rooted (call and swap esn to phone to make sure it works)
Go home, install whatever you want.
knightwolf123 said:
My 2¢
if you have another sprint phone.....
Call sprint, swap esn to other phone.
Sell yours on craigslist.
Buy another one on craigslist that's rooted (call and swap esn to phone to make sure it works)
Go home, install whatever you want.
Click to expand...
Click to collapse
MY 2 cents
Buy another one on craigslist that's rooted (call and swap esn to phone to make sure it works)
Call sprint, swap esn to other phone.
Sell yours on craigslist.
install whatever you want
ok u want to try this
use a stock 2.2 ota rom not a RUU just a .zip 2.2
go into recovery
remember vol up + power
on the blue letters and black screen select flash .zip
select install .zip from sdcard
please let me know what happens
i'm currently rooted...
just trying to help u
pretty sure that wont work fennix, if you are S-on and hboot 2.16 , pretty sure its been tried before and not working , but perhaps somone might be luckier
dont have a nanoid backup for old roms i do

[REQ] Return to stock unrooted

Hello all. Sorry if I missed this somewhere but do we have a return to stock method yet? It is not for me personally but I have been asked if there was a method. It seems that we should have one if we have root, for backup purposes and incase someone needs to return a phone to vzw, etc.
I have a back up I pulled of stock if its usefull it its my personal
Sent from my ADR6350 using XDA Premium App
stelv said:
Hello all. Sorry if I missed this somewhere but do we have a return to stock method yet? It is not for me personally but I have been asked if there was a method. It seems that we should have one if we have root, for backup purposes and incase someone needs to return a phone to vzw, etc.
Click to expand...
Click to collapse
At this point, you can downgrade fully if you have used AlphaRevX, with one exception: you retain S-OFF. You lose recovery, you go back to stock, but you still retain S-OFF.
I'm playing with it now, so hopefully I'll find any more issues soon.
Thanks guys. It's no big deal. Just wondered if there was something I could post over at droidforums for some people.
If one downgrades can't they just except the ota for stock gb? Won't that put s back on?
sent from my inc2
stelv said:
Thanks guys. It's no big deal. Just wondered if there was something I could post over at droidforums for some people.
If one downgrades can't they just except the ota for stock gb? Won't that put s back on?
sent from my inc2
Click to expand...
Click to collapse
That I don't know... I tried checking for the update, but nothing ever happened. The problem though is that I know it hasn't been pushed/rolled out to everyone. So I don't know if they can get OTA.
Asked this in the irc earlier today and was told you can not go back to s-on. Hopefully this will be an option in the future. Wouldn't want any problems with verizon on a warranty or insurance claim.
maniac2k said:
Asked this in the irc earlier today and was told you can not go back to s-on. Hopefully this will be an option in the future. Wouldn't want any problems with verizon on a warranty or insurance claim.
Click to expand...
Click to collapse
Insurance I wouldn't think would be an issue.. If it's broke, it's broke. Warranty claim would be an issue, that's for sure.
Some people were talking about Ruus but I'll just tell them to stick with root for now.
sent from my inc2

[Q] warranty root

I saw a similar question on this but is my warranty really voided if I rooted my sprint galaxy s3 and I could get it back by going back to 100% stock? I rooted it shortly after getting this phone. This morning I went into download mode and saw the flash count 1 and 2 lines say custom and go into about device and it says modified.
There are ways to reset those. Search qbking77 on youtube.
As far as warranty, no they will charge you your deductible for a new/refurb phone. But a Sprint store can refuse to honor their TEP program and work on a rooted device.
And that's because after a tech fixes w/e is wrong, you walk out the door and it bricks because you flash something your not suppose to. They don't want the blame to fall back on them.
Sent from a planet far far away.
Kenny301 said:
I saw a similar question on this but is my warranty really voided if I rooted my sprint galaxy s3 and I could get it back by going back to 100% stock? I rooted it shortly after getting this phone. This morning I went into download mode and saw the flash count 1 and 2 lines say custom and go into about device and it says modified.
Click to expand...
Click to collapse
You can always go back to stock and triangle-away the flash counter. I'd recommend using the Toolkit by mskip. It has the option of returning to stock unrooted and getting rid of the flash count.
As far as your primary question about warranty. Yes, your warranty is voided. That being said, I've never really heard of it being an issue. Most Sprint Tech's are pretty chill when it comes to this. You can, of course, get an uptight one who will complain and even refuse your return. But yeah, I haven't really heard of that happening too often.
Usually all carriers would check the flash tick and they'd tell you that you can not have a warranty for your phone.
But it's other times that you'd be really lucky to obtain one for your device if they won't look into it ( And they will )
and they'll look at the status of the device as well. If you want to fully go back to stock TW and get your warranty
it'd be advised to flash this.
http://forum.xda-developers.com/showthread.php?t=1904099
Thank billar412 for that.
Take note this is the MB1 update, if you how ever don't like MB1 there should be an LJ7 in the forums somewhere
or just look up qbking77 guide to unroot for stock TW and he should also have a flash counter reset under his threads as well.
Thanks for the quick replies. So that quick return to stock one would bring back the warranty then? That's the one I got my eye on plus I'm craving some custom rom goodness.
Kenny301 said:
Thanks for the quick replies. So that quick return to stock one would bring back the warranty then? That's the one I got my eye on plus I'm craving some custom rom goodness.
Click to expand...
Click to collapse
I don't want to be the legalistic guy, but I wanted to point out something.
By flashing a custom recovery (i.e. gaining root access), you are voiding your claim on the warranty. There's no getting around that. But, by returning to stock and resetting your flash counter, you are making it so that no one can tell you voided the warranty.
I know it's a slight difference from what you said and many people may say I'm nit-picking, but I want people to take responsibility for flashing ROMs. It bugs me when people don't read everything, brick their phones, then try to get the carrier to pay for their mistakes (case in point).
Hey -
my question is in a similar vein.
I am "stock" but rooted and with CWM recovery.
I'm getting bugged to death with the OTA update notifications, and of course it won't run under CWM...
Best method to get it to install seems to be to restore factory recovery?
Or do you guys have other suggestions?
Bigjohn_S said:
Hey -
my question is in a similar vein.
I am "stock" but rooted and with CWM recovery.
I'm getting bugged to death with the OTA update notifications, and of course it won't run under CWM...
Best method to get it to install seems to be to restore factory recovery?
Or do you guys have other suggestions?
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?p=32152586
Transmitted with a portable device using Xparent Blue Tapatalk 2
You never mentioned where you got your phone. I buy mine at Best Buy, and purchase their insurance. It covers EVERYTHING except loss. No deductible. No limit on number of claims. I was flashing my GS3 back and forth between a few roms, and somehow messed it up. It was stuck in a boot loop. They couldn't get it to boot either. They sent it out, and I had a new one 4 days later. Only new because they had just come out, and didn't have refurbs yet
**Feed on your nothing,
You'll never live up to me**

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