Has anyone tried returning the phone after rooting it? How about after flashing a different ROM? Any differences before the 30 days and after as far as the same questions above go?
I'm curious before I decide to root my phone.
Thanks!
You can just run the stock RUU to go back to the shipped rom. Check the wiki if you need it.
damn this question has been asked alot
I'm more interested in if you can't flash it back to stock Ruu. For example if you have an issue and need to return it or send it in for warranty repair and switching back to stock isn't possible.
bigdogdan2 said:
I'm more interested in if you can't flash it back to stock Ruu. For example if you have an issue and need to return it or send it in for warranty repair and switching back to stock isn't possible.
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By rooting you have voided your warranty. So no, if you root and leave it rooted then your warranty is void. I just restored my rooted phone to factory so I can return it due to the screen separation issue.
if the unit powers on you can RUU, else you cant. if sprint/radioshack whomeever cant power the unit on and you've not opened it or water damaged it, then it should be fine to replace. they arent going to hunt you down, at least i dont think they will.
yeah my evo was in a boot loop while rooted, with damagecontrol 3.2 rom, and a new radio update and i got a new one, within the 30 days of course. but i learned my lesson and bought a security plan XD
everyones still within the 30 days
Last week I was in the BB I bought my phone from, trying to get a replacement for a few issues. When the rep walked away I took a peek at his monitor, as he was searching for any memos on the issues i had.
He had one email open that pertained to Rooted devices and how to test if the device was rooted or not, and instructions on NOT to accept any returns if the device was rooted considering it does void the warranty and changes the original item itself.
Just a heads up lol.
That's kinda dumb. Rooting is just software change it's not any change to the hardware itself, it should be fine to return.
strung said:
That's kinda dumb. Rooting is just software change it's not any change to the hardware itself, it should be fine to return.
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But rooting can also brick your phone if you do it wrong.
Yes, but if you get it back to stock RUU then any such risk has been neutralized.
Related
Yes yes, tampering with the hardware of a device voids the warranty. But does it actually make a difference? Cant you just unroot your device, and send it back into the store for a brand new one (if something breaks, etc etc)? I feel kind of stupid asking this question but i honestly dont understand the difference between the two. Answer please?
Depends, I'm not sure if you can unroot the Evo. My Moment I could unroot. If the phone doesn't start up, then you're okay.
The first Evo (rooted) I bought fell in the toilet, the right side of the screen stopped working, all I did was uninstall Superuser and any rooted apps via ADB and they never suspected a thing.
You could still boot into recovery though but they never tried I guess
sW333t11 said:
Yes yes, tampering with the hardware of a device voids the warranty. But does it actually make a difference? Cant you just unroot your device, and send it back into the store for a brand new one (if something breaks, etc etc)? I feel kind of stupid asking this question but i honestly dont understand the difference between the two. Answer please?
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Yes, you can just Unroot but just make sure to flash the S-ON zip first. They are big to say it voids your warranty, but I don't think they really go through phones all that much to check for evidence of rooting. But, don't take advantage of this being an option. It gets old seeing all the people on here who brick their phones because they don't know what they are doing then just returning it for replacement because they didn't read something closely enough. These antics only hurt all of us in the end, just more excuses for Sprint to jack it to us on insurance etc.
Thread moved to Q&A.
Nah its not me with the problems, my phone is perfectly fine. I was just wondering because one of my friends wants me to root their phone and such, but they're kind of hesitant because of the whole waranty being voided thing. With the S-On zip though, this unroots the enitre phone back to stock? I forgot to mention this before but the phone that would possibly need unrooting is an Evo purchased a couple weeks ago.
The if you used unrevoked, the s-on tool sets your nand security back to s-on, and then running a ruu with reflash all stock software. Doing these two things will completely unroot you and make the phone eligible for warranty stuff.
Got it. Thanks a bunch.
yea when we root its all software crap and so with software its easily taken on and off just gotta know what your doing. As for as hardware mods if you take your phone apart that voids the warranty .
Apologies if this has been covered before- searched a couple of times with no joy...
Waiting for delivery of my Defy and still not sure what mods to do...Having read about a lot of UK models having the dreaded ear-piece fault, I'm just wondering:
1. what I can do that can be undone if my phone develops this fault?
i.e. Is it possible to root the phone, remove some of the Motoblur bloatware, overclock and scale, and still be able to return it to it's original state if the earpiece goes? (or at least make any mods undetectable!)
2. From what I've read it is possible to skip the Motoblur registration. Would I still be able to use the phone portal- what apps require the Motoblur registration?
Basically I'd love to tweak the phone but am paranoid about voiding the waranty!
Thanks in advance!
Once you are rooted and have recovery installed backup your system before doing anything else. If something happens restore the backup and unroot. Only problem might be if you have some type of hardware issue and can no longer boot the phone.
There is always risk, but that will help.
rbeier1221 said:
Once you are rooted and have recovery installed backup your system before doing anything else. If something happens restore the backup and unroot. Only problem might be if you have some type of hardware issue and can no longer boot the phone.
There is always risk, but that will help.
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Thanks. Is it the case that you can mod the phone any way you like as long as you backup, restore and unroot before returning the phone for any possible warranty claim? Would a Mototola tech be able to tell that the phone had been modded and then reset to it's original state? Just wondering if I'd be better to wait a couple of months for any possible fault to appear...Thanks again.
cwhiggs said:
...am paranoid about voiding the waranty!
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If that's your primary concern, tweaking isn't really an option.
As soon as you start fiddling with the software, you technically void your warranty.
That said, most fiddling can be undone and if the phone were to end up in a state that you couldn't boot it to fix your fiddling, there's a fairly good chance that the engineers wouldn't be able to boot it to discover what you've done.
Not to mention, from past personal experience, a lot of front-line engineers that actually deal with faulty handsets that are sent away for repair don't really care or may not be bright enough to be able to tell that you've messed with your phone.
Thanks. Think I'll go ahead and mod it. Been reading the relevent posts/stickies and from what I can see as long as I'm carefull and follow the various steps closely and in order, I'll be unlucky to brick it. Think I'd get pissed off waiting several months for any fault to show- just wary of the earpiece going and then being told I'm screwed coz I've played with the software! Thanks again.
Hi, Hope some1 can help me!
ok.. so i have been installing custom roms etc within the last couple of months.. the latest one i used was RCMIX3D Runnymede. This was working absolutely fine until one day the WIFI, the bluetooth, and the up and down volume keys all stopped working. When trying to turn on wifi it says Error. same with bluetooth... i have tried absolutly everything to sort this out. different roms etc.. the volume buttons don't even work in bootloader recovery mode!
I have now managed to install the RUU stock rom 1.32 using my laptop.. and still nothing works..
so i'm thinking must be a hardware problem?! and wanting to send to HTC for a repair... thing is.. i am wondering will they know i have rooted and installed custom roms etc?.. as i now have stock rom from RUU and will update to 2.3.5 via OTA on my 3g network..
Is there anything else i need to do? or have i messed up my chances to get my DHD repaired on the warranty?
Really hope somebody can help!! as this is doing my nut!
Cheers
Garry
hardware failure most likely if its not even working in recovery
my vol - doesnt work, im waiting for the day when the vol + goes kaput as well ,, a weak link in an other wise excellent phone
sometime i think engineers at htc went for lunch when it was time to make the volume rocker
Surely somebody would know if rooting etc would void the warranty?! i have stock rom and now unrooted......
I've just sent my phone back for replacement (long story short, HTC didn't repair my phone completely when they were supposed to, I had to take my phone back, didn't have time to replace it, and after some haggling I finally have got them to get a replacement sorted for me). I sent it back rooted, but with stock firmware (apparently Mac users don't exist, and I'm not installing a copy of Windows on my system just to unroot my phone).
Note that in the Nexus One warranty policy, there was a clause "h", which stated that rooting voided the phone's warranty. None of the phones since, whether that be the Desire or the Desire HD, have this clause. So it is safe to assume, and you have a strong point to argue, that rooting does not void your warranty, though if you come to brick your phone, of course, you won't be covered.
There is no other clause, apart from this clause "h", that covers software; it all covers hardware failure.
Finally, there are loads of stories that I've read of people sending off rooted phones for repair, and them coming back rooted, whereas there are few of phones being rooted, and being refused repair. Also, as you will know, to restore the phone to a standard, completely stock, factory fresh state, all you do is run the RUU; sending a phone back when a simple RUU restore is possible, to me at least, would not be economical, both in terms of time and money.
Get it back on s-on using Easy Radio tool v2_2 found here on xda http://forum.xda-developers.com/showthread.php?t=857537 and unroot and it should be fine.
However I understand you can´t use volume buttons, but well if you can root the device with visonary then you can do s-on using the tool I mentioned.
After that call HTC explain them your problem and send it for repair. I guess they will not find any traces that you used custom roms and also I heard from several people on www.tweakers.net who used custom roms and even didnt return it on s-on still got there warranty when they had it go for repair.
But most important don't mention about root or custom roms to HTC, aslong as you do that they will probably give the warranty and also HTC is not one doing the repairs it are external repair companies so it might be different for each country.
And yes if you would still have the custom rom on it would void your warranty, that's why I would always put it back to stock if possible, but about root I don't know, but before In returned in my phone for repair I just did a factory reset so that all data was gone and any traces off root.
Thanks for your responses,
I've since found a link on another site.. which shows somebody with the exact same problem and has got HTC to admit its this is a known fault.
http://androidforums.com/desire-hd-support-troubleshooting/300012-wifi-error-bluetooth-wont-connect-volume-button-not-responding.html
i'll crack on with the S-on thingy and call them tomorrow to send for repair or replacement
Cheers again for clearing that up
hey guys, so my kindle's micro USB port is defective, however i'm still under the warranty so I should be able to get a replacement right? But I have installed custom roms and recoveries and such, so the warranty is voided. Would flashing the stock rom get rid of all these things effectively, so that they wouldn't be able to tell? thanks
Not sure that actually voids the warranty. I was running CM9 and was able to do a full exchange 2 weeks ago.
They will actually send you your new kindle before you return the old one. But you can just revert to stock if you're really worried; it will get rid of everything. See the Sticky in the General forum for instructions.
And by all means wipe before flashing stock everything but your sdcard then flash it
mono feo0 said:
hey guys, so my kindle's micro USB port is defective, however i'm still under the warranty so I should be able to get a replacement right? But I have installed custom roms and recoveries and such, so the warranty is voided. Would flashing the stock rom get rid of all these things effectively, so that they wouldn't be able to tell? thanks
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Click to collapse
If you bought it from a brick and mortar store then I would suggest turning it off (or letting the battery die) then returning it. I have returned rooted Androids before and most of the time the customer service guys dont even check if its rooted. When it goes back to the factory Amazon is going to reflash the stock ROM anyhow so what difference does it make.
ghost_og said:
Not sure that actually voids the warranty. I was running CM9 and was able to do a full exchange 2 weeks ago.
They will actually send you your new kindle before you return the old one. But you can just revert to stock if you're really worried; it will get rid of everything. See the Sticky in the General forum for instructions.
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is it necessary to return the old one?
Yes
mono feo0 said:
is it necessary to return the old one?
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If you don't return the defective one, then they will charge you for the new one. If you don't already have a credit card on your Amazon account, then they will ask you for one to put on file prior to shipping the replacement.
I saw a similar question on this but is my warranty really voided if I rooted my sprint galaxy s3 and I could get it back by going back to 100% stock? I rooted it shortly after getting this phone. This morning I went into download mode and saw the flash count 1 and 2 lines say custom and go into about device and it says modified.
There are ways to reset those. Search qbking77 on youtube.
As far as warranty, no they will charge you your deductible for a new/refurb phone. But a Sprint store can refuse to honor their TEP program and work on a rooted device.
And that's because after a tech fixes w/e is wrong, you walk out the door and it bricks because you flash something your not suppose to. They don't want the blame to fall back on them.
Sent from a planet far far away.
Kenny301 said:
I saw a similar question on this but is my warranty really voided if I rooted my sprint galaxy s3 and I could get it back by going back to 100% stock? I rooted it shortly after getting this phone. This morning I went into download mode and saw the flash count 1 and 2 lines say custom and go into about device and it says modified.
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You can always go back to stock and triangle-away the flash counter. I'd recommend using the Toolkit by mskip. It has the option of returning to stock unrooted and getting rid of the flash count.
As far as your primary question about warranty. Yes, your warranty is voided. That being said, I've never really heard of it being an issue. Most Sprint Tech's are pretty chill when it comes to this. You can, of course, get an uptight one who will complain and even refuse your return. But yeah, I haven't really heard of that happening too often.
Usually all carriers would check the flash tick and they'd tell you that you can not have a warranty for your phone.
But it's other times that you'd be really lucky to obtain one for your device if they won't look into it ( And they will )
and they'll look at the status of the device as well. If you want to fully go back to stock TW and get your warranty
it'd be advised to flash this.
http://forum.xda-developers.com/showthread.php?t=1904099
Thank billar412 for that.
Take note this is the MB1 update, if you how ever don't like MB1 there should be an LJ7 in the forums somewhere
or just look up qbking77 guide to unroot for stock TW and he should also have a flash counter reset under his threads as well.
Thanks for the quick replies. So that quick return to stock one would bring back the warranty then? That's the one I got my eye on plus I'm craving some custom rom goodness.
Kenny301 said:
Thanks for the quick replies. So that quick return to stock one would bring back the warranty then? That's the one I got my eye on plus I'm craving some custom rom goodness.
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I don't want to be the legalistic guy, but I wanted to point out something.
By flashing a custom recovery (i.e. gaining root access), you are voiding your claim on the warranty. There's no getting around that. But, by returning to stock and resetting your flash counter, you are making it so that no one can tell you voided the warranty.
I know it's a slight difference from what you said and many people may say I'm nit-picking, but I want people to take responsibility for flashing ROMs. It bugs me when people don't read everything, brick their phones, then try to get the carrier to pay for their mistakes (case in point).
Hey -
my question is in a similar vein.
I am "stock" but rooted and with CWM recovery.
I'm getting bugged to death with the OTA update notifications, and of course it won't run under CWM...
Best method to get it to install seems to be to restore factory recovery?
Or do you guys have other suggestions?
Bigjohn_S said:
Hey -
my question is in a similar vein.
I am "stock" but rooted and with CWM recovery.
I'm getting bugged to death with the OTA update notifications, and of course it won't run under CWM...
Best method to get it to install seems to be to restore factory recovery?
Or do you guys have other suggestions?
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Click to collapse
http://forum.xda-developers.com/showthread.php?p=32152586
Transmitted with a portable device using Xparent Blue Tapatalk 2
You never mentioned where you got your phone. I buy mine at Best Buy, and purchase their insurance. It covers EVERYTHING except loss. No deductible. No limit on number of claims. I was flashing my GS3 back and forth between a few roms, and somehow messed it up. It was stuck in a boot loop. They couldn't get it to boot either. They sent it out, and I had a new one 4 days later. Only new because they had just come out, and didn't have refurbs yet
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