I wanna ask if anyone knows what phone is Asurion giving if you don't want your phone because the problems the phone is giving you are not ending.
I had this problem with the Evo 3D they send me 3 replacements with diferent issues, a the end I told them that I don't want this phone, if it is possible to have a other phone and they gave me the Epic Touch 4G(Galaxy SII ).
I want to know what phone Asurion gives to the Original EVO if they are out of stock or you simple need another.
Last i heard they have plenty of refurbished og evo to go around.
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rockypr said:
I wanna ask if anyone knows what phone is Asurion giving if you don't want your phone because the problems the phone is giving you are not ending.
I had this problem with the Evo 3D they send me 3 replacements with diferent issues, a the end I told them that I don't want this phone, if it is possible to have a other phone and they gave me the Epic Touch 4G(Galaxy SII ).
I want to know what phone Asurion gives to the Original EVO if they are out of stock or you simple need another.
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That's what they're replacing the EVO 3D's with.
Anyone know if its the same for an in store replacement. Brought the wife's phone in and they said they should have the replacement by Thursday
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Related
I dropped original evo and broke the screen. I'm getting EVO replaced, steps needed to get rooted again. I have rom backed up with rom manager, apps with titanium. any easy way to root new phone? Please help...
Sent from my Sprint HTC EVO 4G using Tapatalk
Sent from my Sprint HTC EVO 4G using Tapatalk
Sent from my Sprint HTC EVO 4G using Tapatalk
Can anyone help?
Sent from my Sprint HTC EVO 4G using Tapatalk
There are multiple threads on how to do this, simply search or google it.
Also this is posted in the wrong section (Q&A or the rooting threads)if your looking for help.also shows that your lazy and want your hand held instead of spending some time reading or researching your how to needs just like the test of us do...=)
Sent from my PC36100 using Tapatalk
If you take your phone to a sprint store with repair service they fix cracked screens for $35 without insurance. FYI Happened to me.
imex99 said:
I dropped original evo and broke the screen. I'm getting EVO replaced, steps needed to get rooted again. I have rom backed up with rom manager, apps with titanium. any easy way to root new phone? Please help...
Sent from my Sprint HTC EVO 4G using Tapatalk
Sent from my Sprint HTC EVO 4G using Tapatalk
Sent from my Sprint HTC EVO 4G using Tapatalk
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Click to collapse
Hey, I work for sprint as a service manager. If you have a cracked screen you can get just the screen replaced for free if you have the insurance, if you don't then just pay the 35$ to get it fixed. When they replace your phone you get a referb. Most times those still have issues, if you live up around my area i'll even do it for ya. (i need the tickets lol)
worst case scenerio is you pay the 35 dollars.
They don't care if you are rooted vs unrooted, they make their money or you use your insurance.
I was fully rooted on Fresh's rom and dropped my phone in a parking lot, 35 dollars later it was fixed.
Funny enough -- I got it fully replaced a week later for a lingering issue with my 4G keys. I'm incredibly impressed with sprint's service -- I didn't ask for any special treatment (unrooted and returned to stock)
The refurb I got in return has been flawless. I was a convert from Apple after 4 years. Sprint IMO has really stepped up the game in terms of customer satisfaction and value.
Makdasamurai said:
Hey, I work for sprint as a service manager. If you have a cracked screen you can get just the screen replaced for free if you have the insurance, if you don't then just pay the 35$ to get it fixed. When they replace your phone you get a referb. Most times those still have issues, if you live up around my area i'll even do it for ya. (i need the tickets lol)
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Click to collapse
Live in central, ohio....
Sent from my Sprint HTC EVO 4G using Tapatalk
agreed with previous comments with regards to sprint.. AWESOME customer service. And the 35 fix is rediculously awesome! My dog chewed on my my wifes NN screen (no i am not joking)... no questions, no nothing. They gave me a "new" phone for 35!! A-MAZING!
Anyway... to the OP...
Here is a link for rooting again...
http://tinyurl.com/3yojsfd
Pretty much borked myself out of 4G, I just unrooted my phone back to stock, ready to take it to Sprint tomorrow. Just a few questions before I do so.
Q1: When i first got my evo they gave me one with a broken volume down button, i went back and they replaced it, telling me i can't get a refund now. =_= Does this mean i cant return my current Evo? (2nd one)
Q2: How do i come at them about replacing my phone? Do i say i updated to the most recent OTA and now my 4G doesnt work? or Do i report it stolen or lost? I dont know what to do. I just dont want to end up paying for a brand new one or refurbished one.
Q3: Should i just switch over to Boost mobile and cancel my account with sprint since i dont have 4G anymore? This would be more positive thinking if i cant get a free Evo replacement again.
Q4: Just reassuring myself, Theres no way to create a wimax image using the RSA key info from my RSA_oem.key file? I read some where that you can use the hex editor to change info on a wimax template to work with your phone.
It was dumb of me, i remember it like it was yesterday. I had no 4G connection, but i had my Keys. (not backed up of course) So i figured it was my Wimax/Radio, next i formatted Wimax and lost my keys. (Eternally screwed) Dont EVER do this if you're reading this. First thing I'm gunna do when i get my new Evo is back up my RSA keys.
Do you have insursance on it? If not then your SOL. I had same issue with my 4g and I told them I had been updating my profile and prl (after flashing stock rom) and it dropped and shut off, then after reboot I couldn't get 4g. They took it for testing and I came back and got a new phone. I had insurance
Yes i have insurance thank god. Did they make you pay a deductible? sorry for the late post i had forgotten of this post. I talked to a customer at my local sprint store and he told me i should just pay the 100$ deductible and write it off as damage cuz they'll give me an Evo 3D they're not handing out evos anymore, but i still want to try :3
jasmnjosh said:
Yes i have insurance thank god. Did they make you pay a deductible? sorry for the late post i had forgotten of this post. I talked to a customer at my local sprint store and he told me i should just pay the 100$ deductible and write it off as damage cuz they'll give me an Evo 3D they're not handing out evos anymore, but i still want to try :3
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Click to collapse
Sprint store reps won't know if you would be getting a 3D for insurance replacement, you would have to contact Asurion about that. Some people have been getting the 3D, but some have still been getting the OG Evo. All depends on what they have in stock when you make your claim.
Sent from my SPH-D710 using Tapatalk
quick idea, instead of paying $100 for a replacement thru your insurance for a refurbished phone, you could go onto craigslist and buy a new evo slightly used for the same price thats probably in better condition. Just throwing the idea out there.
JollyGrnReefer said:
quick idea, instead of paying $100 for a replacement thru your insurance for a refurbished phone, you could go onto craigslist and buy a new evo slightly used for the same price thats probably in better condition. Just throwing the idea out there.
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I have a rooted evo with a new LCD for sale.
Sent from my PC36100 using xda premium
I just "lost " my old evo and they sent me a new one that's what I would do and its brand new
sent from my fresh a$$ EVO
slaterdahater said:
I just "lost " my old evo and they sent me a new one that's what I would do and its brand new
sent from my fresh a$$ EVO
Click to expand...
Click to collapse
You only have to pay a deductible if theatre physical damage. If your wimax is damage just flash a stock rom and when you bring it in say you were updating the prl or profile and it dropped and when you turned it on 4g wasn't working. They will take it for testing then give you a new one.
Positively works
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OK got a question..... about a month ago my wife lost her ep4gt. So she called sprint and call asurion to file a insurence claim that it was lost and paid 100$ for a new e4gt ...well 1 week later we find her old e4gt so now she has two.... my question is would I be able to hook up her old e4gt to replace my HTC EVO or is the old e4gt just a paper weight now???we both are on the same contract.......
You're better off selling the phone on craigslist and using the money towards a new phone.
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radrian92 said:
You're better off selling the phone on craigslist and using the money towards a new phone.
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now what if the buyer tries to verify the ESN what would sprint tell him......cause i sold my old HTC HERO and when i meet with guy he called sprint to verify that the ESN was good and wich is was cause i upgraded to my EVO
The exact same situation happened to me with my Nexus S 4g. I will give you a heads up...its an absolute hassle.
Reason is that Asurion flagged the phone ESN as "lost/stolen"
It took almost a week between calls to Sprint and Asurion to get the matter solved.
Good Luck.
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HCdroid said:
The exact same situation happened to me with my Nexus S 4g. I will give you a heads up...its an absolute hassle.
Reason is that Asurion flagged the phone ESN as "lost/stolen"
It took almost a week between calls to Sprint and Asurion to get the matter solved.
Good Luck.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
will they make me send one of the phones back to them??? or can me and my wife be rockin the e4gt??? lol
yotie said:
will they make me send one of the phones back to them??? or can me and my wife be rockin the e4gt??? lol
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The 1st et is useless as the esn is now reported lost/stolen and can't be activated with sprint. Shoot me a pm and I may take it off your hands
yotie said:
OK got a question..... about a month ago my wife lost her ep4gt. So she called sprint and call asurion to file a insurence claim that it was lost and paid 100$ for a new e4gt ...well 1 week later we find her old e4gt so now she has two.... my question is would I be able to hook up her old e4gt to replace my HTC EVO or is the old e4gt just a paper weight now???we both are on the same contract.......
Click to expand...
Click to collapse
1. you shouldn't tell them you found your old phone. they might want it back
2. you can't use your phone on spint anymore. but i heard it can be used to flashed on boost mobile
3. you can sell it on criaglist as a bad esn phone. people will still buy it. or you can donate to one of our developers on xda.
yotie said:
OK got a question..... about a month ago my wife lost her ep4gt. So she called sprint and call asurion to file a insurence claim that it was lost and paid 100$ for a new e4gt ...well 1 week later we find her old e4gt so now she has two.... my question is would I be able to hook up her old e4gt to replace my HTC EVO or is the old e4gt just a paper weight now???we both are on the same contract.......
Click to expand...
Click to collapse
You can try to activated...but if assurion flag the esn as lost or stolen it's not going to work with sprint no more you can try to remove the flag but most then likely it's not going to work...you can try to sell it on Ebay for cricket...
Sent From My SAMSUNG GALAXY S II
In my past experience from earlier this year I lost my phone at the Airport. The airport ended up finding my package after like 3 weeks... I had reported it lost, so i got a new phone (Evo 3D). The ESN on the lost phone was clean for activation. I ended up playing it safe and selling it on Craigslist when I went on a trip like across the USA at new york lol! far away from Oregon.... Anonymous style to keep it freshly away from me.
If you processed the claim through sprint they will lock the esn specific to that phone from use. If you called assurion directly they don't always follow policy and may not have locked the "lost" phone.
Sent from my SPH-D710 using xda premium
Go to checkesnfree.com if it clears you're good to go
Sent from my SPH-D710 using Tapatalk 2 Beta-4
U should.sell.it
well I call sprint to check the esn..
FLAGGED..... lol... .oh well...guess I'll use it for a mini tablet at home or tether it off of my evo....thank-you for all your replys......
Being that u called asurion plus sprint its definately flagged. Next time just deal with asurion and leave sprint out of it. Asurion wont flag the esn unless u say its stolen. With my original epic i had a friend slap it out my hand by accident and i couldnt get sprint service center to fix it and it was only 2 days old. I was tight so i felt like why should i send it back if im coming out of pocket anyways? So i went online filed a claim put that i lost it and gave it to my friend so he can try it out. He activated it no problem but decided he'll stick to his evo. Now my bro has it and even got it fixed free by sprint when they started the in store repair thing. Too bad sprint ended that in like a month. My bro still has the phone on his line tho lol
Sent from my SPH-D710 using XDA
If you have the account owner(you or your gf) call sprint they can verify you were the purchaser and pull the flag off of it if you're nice, they will just pull up the esn to verify it was indeed the device you originally purchased and lost and then clear it out I've had it done a few times in the past when I've lost devices, actually had my evo flagged as lost twice and removed from my 5 year old hiding the damn thing up inside the couch where i couldn't see it and then I'd find it a few weeks later when I'd.move the couch to vacuum under it or once he stuffed it down into the back seat of the car and my wife found it when her purse spilled and her wedding ring fell in the same slot between the bottom and back of the seat. Just be warned its a bit of a hassle and may require calling several times til you get a rep willing to do it for you
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Sell it on ebay. Epic touches with bad esns sell for at least 250. They can be flashed to boost, virgin, cricket, etc. I am running my epic touch on virgin. Can't beat $25 a month for service.
Sent from my SPH-D710 using XDA
yotie said:
So she called sprint and call asurion to file a insurence claim that it was lost and paid 100$ for a new e4gt ....
Click to expand...
Click to collapse
This is how I get all my new phones... You can hook it up no problem. An esn swap on you EVO line is all it takes.
As soon as you file the claim, it becomes the property of Asurion. In every replacement box they send out, they give you a return envelope to send your old unit back in case you should find it again. Technically attempting to reactivate or sell it would be insurance fraud if they decide to pursue it. Its better off being flashed to another provider that doesn't care where an ESN comes from.
aznssaiyan said:
As soon as you file the claim, it becomes the property of Asurion. In every replacement box they send out, they give you a return envelope to send your old unit back in case you should find it again. Technically attempting to reactivate or sell it would be insurance fraud if they decide to pursue it. Its better off being flashed to another provider that doesn't care where an ESN comes from.
Click to expand...
Click to collapse
How would Asurion know the person didn't just find it laying around somewhere? My old phone i reported lost is activated with no problem on my brothers account for about a year now..
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aznssaiyan said:
As soon as you file the claim, it becomes the property of Asurion. In every replacement box they send out, they give you a return envelope to send your old unit back in case you should find it again. Technically attempting to reactivate or sell it would be insurance fraud if they decide to pursue it. Its better off being flashed to another provider that doesn't care where an ESN comes from.
Click to expand...
Click to collapse
^^^^ Wow went through the whole thread looking for this guy and not till the very end did he pop up.... LOL
@OP, this is what you do- hold on to your phone or you can sell or donate to one of the developers in here if you are a chronic flasher. Most of the posts in here are spot on. If you only contact Asurion then your phone wont be flagged by Sprint since apparently the two don't talk all the time.
I am sitting on two phones that I purchased from people who thought it was a bad ESN but I have since turned one on to Sprint and the other I had checked and its also good.
I let the kids play with them, an Evo and a Evo 3D - I just made up a Google voice number for them and while in the home they can call all their friends or whatever. Then if we go out I just turn on the Hotspot and they can get market apps or make a call while I control everything. Also they can watch netflix - whatever it takes for a dad to get some PEACE and QUIET!
Ok so my htc evo 4g got damaged and was wondering if i go through the insurance will i get another evo or will i get a different phone since the evo is end of life.
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You will probably get a refurb Evo. I just got a replacement through asurion 3 weeks ago. The Evo is EOL, but I still think it is too soon for them to be completely out.
my neighbor just got another refurb evo og last week on his replacement...so i guess nothing different just yet....
you can go through the process and ask. They will tell you what they will send you. If they do not have any evos then you will know and can choose to decline the repairs and the new phone.
I was just wondering if anyone new if tmo was still replacing this phone? I have the S2 and it needs to be sent in under my insurance. I was just wondering if they will actually replace the S2 with another S2 or have they stopped carrying it? If so, what would they upgrade it to? I've run into this problem before where they stopped carrying a phone and tried to replace it with something "similar". I'm just wondering if anyone has run into this yet?
Thanks!
well if in stock they will and if it is not they might try to talk you into grabbing an S4 or S3 if you dont want to wait if you do wait it could take upto a week for the replacement
Thanks for the advice! I really really like the S2 and don't know if I would want to trade up to the others. That was my problem. Before calling tmo and dealing with the time it takes to explain the problem and go through the fixes unlit they bring up replacement options; I didn't want to waste that time if they were going to give me a nexus or something.
I'll have to call them and leave them on speaker to truly find out. Thanks again!
no problem glad to give some advice anytime let me know how it goes for you tmobile is actually coming around so hey you might get lucky you never know good luck
Are you using insurance or is it a warranty replacement? If insurance its not tmobile, its asurion and if they dont have the device then they offer something with equal or "similar" specs. Warranty replacement is pretty much the same minus the 130 deductible you need for insurance claim.
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Yes they are still sending out this phone... I just got mine replaced on the 13th
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