Develop Bugs

Broke screen

I dropped my phone today for the first time which caused the screen to badly crack, it still runs good but obviously i'm not happy. i'm within the 30 day window for verizon, would this apply? Not sure what to do, help would be appreciated.
Sent from my ADR6300 using Tapatalk

I think that calling Verizon would get you the best answer. Hopefully, you got the phone with insurance.

Told the guy to add insurance and he didn't, his bad for not doing, my
bad for not checking. Considering adding insurance, dealing with a broken screen for 3 weeks or so, then filing a claim.
Sent from my ADR6300 using Tapatalk

There are places that replace screens on iphones, this one is very new, but should be available.
Email these people and see if they have it just not up on their site yet.
http://www.pdasmart.com/pda-phones-screen-center.htm
Also did you break the screen or the digitizer?
Was the phone in a case?
Did it have the screen protector?
This could be useful information for all of us.

Just the glass screen, lcd still perfect, no protector or case. Checking the website now, thank you all very much
EDIT: did not see anything on the site. Thinking of adding insurance tmrw, and getting a screen protector to cover glass so I don't risk cutting myself.
Sent from my ADR6300 using Tapatalk

Extended Warranty
Is there any possible excuse the warranty would cover regarding a broken screen? I can't think of anything that won't end up being my fault. If anyone good at legal garble could help I would greatly appreciate it. Thank you.
http://support.vzw.com/terms/products/extended_warranty.html

You can just tell them you dropped it. Make sure you get the total equipment protection. Being that the DI is so new you may get a new phone not a refirb. Without INS I still think you fall under the MFG warranty but it won't cover a dropped phone.

Added insurance, as a guideline, how long should I wait before filing a claim? Any ideas?
Sent from my ADR6300 using Tapatalk

It should say somewhere on the website. It is usually a 30 day waiting period to discourage people from doing what you are doing. From what I see, there is a 30 day wait and a $89 deductible.

Didn't see anything on the site, sadly my phone fell out of my pocket getting into a truck at work this morning, good thing I have insurance
Sent from my ADR6300 using Tapatalk

Here is the web site to file a claim...give it a go!
http://www.phoneclaim.com/verizon

I wanna see a picture of this cracked screen.. just curious.

UgXvibe said:
I wanna see a picture of this cracked screen.. just curious.
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Added a few pictures...Just glad the phone works as is, except for the slowly moving red blob moving across my screen...not good haha. Thanks for everyones help!
Was gonna make a joke about having root(I don't), but it's probably still to soon. lol

Ouch, I think I would cry.. good luck to ya.

Ouch is right.
I emailed HTC asking about replacement screens and they have not got back to me.
I know they will be available, but I don't know when.

Thanks for the sympathy guys, tried to file insurance claim today, not surprisingly I have to wait due to backorder.
Got an email from the guy at
http://www.pdasmart.com/pda-phones-screen-center.htm he will be getting screens for the DI next week, hopefully that can help someone else.
EDIT: Thanks for the site Lino.
Sent from my ADR6300 using Tapatalk

when i dropped my incredible i contacted Asurion (i think that is the name of the company i had insurance on the phone with) and i got a new phone the next day and only had to pay a $50 deductible

when i dropped my incredible i contacted Asurion (i think that is the name of the company i had insurance on the phone with) and i got a new phone the next day and only had to pay a $50 deductible
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Lucky you, I have to pay 90 for my deductible. Wonder why there is the difference
Sent from my ADR6300 using Tapatalk

tcberg2010 said:
Lucky you, I have to pay 90 for my deductible. Wonder why there is the difference
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You better get a good case and screen protector this time sir!

You better get a good case and screen protector this time sir!
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Click to collapse
Oh trust me I will be. Getting a zagg screen protector, still looking around for cases.
Sent from my ADR6300 using Tapatalk

Help me?

Ok i got an issue sprint wants me to pay 100 dollars cause i cracked my evo's screen..... I was thinking though what if i take it apart and fiddle with the micro usb port to make it not work that way i could use the manufactures warranty? What do yall think cause i reallllyyyyyy dont wanna fork out 100 dollars...

alainater said:
Ok i got an issue sprint wants me to pay 100 dollars cause i cracked my evo's screen..... I was thinking though what if i take it apart and fiddle with the micro usb port to make it not work that way i could use the manufactures warranty? What do yall think cause i reallllyyyyyy dont wanna fork out 100 dollars...
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Well, that's fraud.
But the fact is they can look at the phone and say "that drop that caused the screen to crack caused the usb failure" and it won't be covered.

mattykinsx said:
Well, that's fraud.
But the fact is they can look at the phone and say "that drop that caused the screen to crack caused the usb failure" and it won't be covered.
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Truetrue butttttttt what if i say that the usb port went bad about a month ago and i just cracked the screen yesterday?

lol if you DROPPED YOUR PHONE THEN PAY UP! People like you are the reason why insurance is so high! you screwed up, YOU PAY FOR YOUR MISTAKE! have a good day.
ps. OR YOU CAN SAY, "I WANT TO UPGRADE TO THE EVO 3D!" They will let you trade that phone in even if it is broke because they know they're making a sale. lol.

alainater said:
Truetrue butttttttt what if i say that the usb port went bad about a month ago and i just cracked the screen yesterday?
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Doesn't matter.

runcool said:
lol if you DROPPED YOUR PHONE THEN PAY UP! People like you are the reason why insurance is so high! you screwed up, YOU PAY FOR YOUR MISTAKE! have a good day.
ps. OR YOU CAN SAY, "I WANT TO UPGRADE TO THE EVO 3D!" They will let you trade that phone in even if it is broke because they know they're making a sale. lol.
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well im already pissed because i dropped it January and the screen broke. BUTTTTTTTTTTTTT i didnt have to pay anything they just got me a new one with no fees or anything. The person i talked to said that in January they used the manufacturers warranty to replace the screen and now apparently it's not covered..... Also how would i trade it for an evo 3d!?

They'll just say well why are you just bringing it in now, a month later? Also it'll be SO much more suspicious that it 'hasn't been working for a month' right after they said it'd cost 100$ to get it repaired, and mroe of a fact why didn't you say it was faulty then? Though it'll default to the drop that cracked the screen > broke the usb port > 100$ fix.

Ever heard the phrase "you break it, you buy it"? Guess what, you broke it. Now grow up & buy it.
If you don't want to spend the $100 for a replacement, you can try to fix it yourself. It'll still cost you, but not as much. It doesn't matter what else is wrong with the phone, you're going to have to pay the deductible since the screen is cracked, If you can't afford it, borrow someone's old flip phone or something.
Sent from my PC36100 using Tapatalk

plainjane said:
Ever heard the phrase "you break it, you buy it"? Guess what, you broke it. Now grow up & buy it.
If you don't want to spend the $100 for a replacement, you can try to fix it yourself. It'll still cost you, but not as much. It doesn't matter what else is wrong with the phone, you're going to have to pay the deductible since the screen is cracked, If you can't afford it, borrow someone's old flip phone or something.
Sent from my PC36100 using Tapatalk
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The only reason im *****ing about this is because it was covered in january and i never got a notice saying that is't not covered anymore. In january i walked into a sprint store told them i cracked the screen and they ordered me a new one for free.

alainater said:
The only reason im *****ing about this is because it was covered in january and i never got a notice saying that is't not covered anymore. In january i walked into a sprint store told them i cracked the screen and they ordered me a new one for free.
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It was NOT covered in January, that was a mistake/misinterpretation that was quickly changed back.

I can't wait until those new phones later this year. errrrrr. I want an Evo 3d quad core phone with 9 inch screen. :-D LOL! now back to the subject. lol. You got lucky in january. almost like when you make wild love to a super model *which I do on a daily basis*

mattykinsx said:
It was NOT covered in January, that was a mistake/misinterpretation that was quickly changed back.
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Yeah they said it was covered under the manufacturers warranty and they changed it
Sywped from mah Supasonic!

runcool said:
I can't wait until those new phones later this year. errrrrr. I want an Evo 3d quad core phone with 9 inch screen. :-D LOL! now back to the subject. lol. You got lucky in january. almost like when you make wild love to a super model *which I do on a daily basis*
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Hahahahahahahahahahahahha
Sywped from mah Supasonic!

When did you buy the phone ? Depending when you did, it was probably under the HTC warranty and that's why they replaced it. Now its under sprints tep and they want you to pay the deductible
Sent from my PC36100 using XDA App

Steven 1 said:
When did you buy the phone ? Depending when you did, it was probably under the HTC warranty and that's why they replaced it. Now its under sprints tep and they want you to pay the deductible
Sent from my PC36100 using XDA App
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I bought it July 2010. When I called sprint they told me that i'm still under warranty but that the warranty no longer covers screens
Sent from my PC36100 using Tapatalk

No it really was covered in January... it's not now.... no one got a notice of either changes.... The change was originally made in October of last year and they did say... "that a cracked screen was covered" and ALOT of people took advantage of that..... soooooo now the official policy is "Two or less cracks and no more than an inch on either" Official as of today but maybe not tomorrow you dig?

Ohh ya and as for which came first... once the screen is cracked..... no one cares it's just $100 please.

GO INTO A SPRINT STORE AND ASK IF YOU CAN DO AN UPGRADE TO THE EVO3D. ALSO NOTE THAT YOU WOULD LIKE TO TRADE YOUR CURRENT PHONE IN AND GET 100 BUCKS OFF. LOL! 50/50 chance of it working. lol. now if it is a lady, you can always say "I'll pleasure you like no guy before in the back room" you might get it for free. LOL!!!!! but of course that only works if they are black and fat. LMAO!!!!!! oh oh. I mean white and fat. LMAO!

Archalys said:
No it really was covered in January... it's not now.... no one got a notice of either changes.... The change was originally made in October of last year and they did say... "that a cracked screen was covered" and ALOT of people took advantage of that..... soooooo now the official policy is "Two or less cracks and no more than an inch on either" Official as of today but maybe not tomorrow you dig?
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Ok that actually makes sense haha
runcool said:
GO INTO A SPRINT STORE AND ASK IF YOU CAN DO AN UPGRADE TO THE EVO3D. ALSO NOTE THAT YOU WOULD LIKE TO TRADE YOUR CURRENT PHONE IN AND GET 100 BUCKS OFF. LOL! 50/50 chance of it working. lol. now if it is a lady, you can always say "I'll pleasure you like no guy before in the back room" you might get it for free. LOL!!!!! but of course that only works if they are black and fat. LMAO!!!!!! oh oh. I mean white and fat. LMAO!
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I'll probably just buy a new digitizer. I'm due for an upgrade in may so I'll probably sell my evo in June and get the next evo in June

exchange?

so i was wondering if i should exchange my note 2 for another note 2. today i saw on my screen a small scratch that you could only see when the screen is off. its nothing bad but considering i just got the phone less than 2 weeks ago its bothering my like crazy. i did not drop it and i think i got it when taking the phone in and out of my pocket. i ordered a screen protector last week but because of sandy (i live in nyc) most of my packages were delayed. so my question is should i return it to tmobile for a new one. i have up to nov 9 to return since thats the 14 day policy and i could just make up some bs about the bluetooth or wifi not working properly. (please i dont want a lecture about the moral issues of this but considering the price i paid and how new it is im sure most of you would second guess and consider this option)

If they notice it they won't take it more than likely

JFizDaWiz said:
If they notice it they won't take it more than likely
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thats the thing. you will only see if when the screen is off and at a certain angle. lol. its a very light scratch but i know its there and i cant help but keep looking at it and trying to "buff" it out. lol. i know im being anal about it but i hate scratches especially when i just got the phone.

the tmobile store in a mall in NYC said $50 restocking fee when i wanted to exchange my white note 2 for a titanium note 2

You aren't being anal. I would feel and be the same way.. I thought our phone had Gorilla Glass?.. My last phone the T-Mobile SGS4G had Gorilla Glass. I NEVER used a screen protector (love the feel/slide of the glass) and it didn't get the slightest scratch on the screen. I had that phone for over 2 years.. I would expect the same from this phone if it has Gorilla Glass.. Just saying

i would recommend that you instead of taking it to a store, call 611 and tell them that the speaker or w.e is not working. they will replace it with a new unit free of charge.

Good luck with that. My GNote2 showed up with a defective power button and I've been through four days of being on hold, different stories, denials, excuses and general corporate BS in an effort to get a replacement. I finally got another on the way (supposedly) but it was not easy and I hate to think how many hours I put into the effort.

OwenW71 said:
Good luck with that. My GNote2 showed up with a defective power button and I've been through four days of being on hold, different stories, denials, excuses and general corporate BS in an effort to get a replacement. I finally got another on the way (supposedly) but it was not easy and I hate to think how many hours I put into the effort.
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That's jacked up tmobile wouldn't take care of a defective phone they sent you. Poor CS! I hope you get a good one this time!
Sent from my SGH-T889 using xda premium

OwenW71 said:
Good luck with that. My GNote2 showed up with a defective power button and I've been through four days of being on hold, different stories, denials, excuses and general corporate BS in an effort to get a replacement. I finally got another on the way (supposedly) but it was not easy and I hate to think how many hours I put into the effort.
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Really? Hmm.. Not sure what to do now.. Lol. I mean it's not worth the hassle if I have to jump through that many hoops for a new phone.. Ughhh I just got my screen protector too.. You think it would be worth the hassle to try for a really light/fine/superficial scratch?
Sent from my SGH-T889 using Tapatalk 2

bapurado said:
Really? Hmm.. Not sure what to do now.. Lol. I mean it's not worth the hassle if I have to jump through that many hoops for a new phone.. Ughhh I just got my screen protector too.. You think it would be worth the hassle to try for a really light/fine/superficial scratch?
Sent from my SGH-T889 using Tapatalk 2
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Dude dont waste your time! Keep the phone you have! Tmobile will not replace a new one just bc your phone has a light scratch!!
Sent from my SGH-T889 using xda premium

I am waiting for the "I dont use screen protectors because the screens dont scratch" crowd to respond.
That being said, I doubt the screen was scratched when you got it. Not exactly sure why you would feel ok exchanging it for something you did, even if it was an accident.
Sent from my SGH-T889 using xda premium

My girl put a scratch on my phone by accident ... was very light but i couldnt deal with it.
Odin flashed a kernel and radio for another phone on my N2 and it wouldnt boot... took it to tmo (within the 14/30day period) got a brand new phone....Im keeping the plastic on it till my screen protector and case come this time

Broken plastic trim

Factory defect or are they going to say I caused this? the phone was never dropped and shows no signs of being dropped. I can only assume this is a result of taking my phone out of the case often. I have a tech21 case and I do take the phone out daily. Either way T-Mobile said they would credit me the charge if any. I just wanted to get some ideas on how this happened and what you think they will say caused it.
View attachment 2713012

Well it's plastic, weak plastic for that matter. I remember that my Note 2 trim was damaged from removing a stiff TPU case a few times.
Maybe Samsung should quit producing theses phones with plastic trims.

Mine broke in the exact same place yesterday. I haven't used a case much at all but I did think that when I have the taking in and out might be the reason.
I never got insurance with t mobile so didn't think about taking in. I guess I can live with it for now. Maybe put a case on
Grande Note 3

That type of breakage is from user error.
Sent from my SM-N900T using Tapatalk

princeasi said:
That type of breakage is from user error.
Sent from my SM-N900T using Tapatalk
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And that post was from an idiot. Unless you can prove your comments please leave them to yourself. Still laughing as I finish this post. I Used the phone to make calls improperly..... my kung fu grip is too strong?

.....but your the one with a broken note 3. Now it's ugly lolll good day to you sir ?
Sent from my SM-N900T using Tapatalk

True, I dinged my volume rocker to the point that it bent. Took it back to Costco (you get 90 days return there) and swapped it out for a new one. I hated just knowing my volume rocker was dinged on a brand new note 3.
My advice working for tmobile tech support (the guys that exchange your phone). Your worrying too much, this is a manufacturer defect. They will not charge you a out of warranty fee as long as the rep notes that it NOT user error.
Sent from my SM-N900T using xda app-developers app

princeasi said:
.....but your the one with a broken note 3. Now it's ugly lolll good day to you sir ?
Sent from my SM-N900T using Tapatalk
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Learn to read. My NEW one is coming today and I will not have to pay the deductible. troll feeding over.

hucesar1017 said:
True, I dinged my volume rocker to the point that it bent. Took it back to Costco (you get 90 days return there) and swapped it out for a new one. I hated just knowing my volume rocker was dinged on a brand new note 3.
My advice working for tmobile tech support (the guys that exchange your phone). Your worrying too much, this is a manufacturer defect. They will not charge you a out of warranty fee as long as the rep notes that it NOT user error.
Sent from my SM-N900T using xda app-developers app
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The Rep was some old lady that i have to repeat my name to 3 times. I don't even think she understood what the exact damage was. Good thing is she said i would be credited if i was charged.

flexte said:
Learn to read. My NEW one is coming today and I will not have to pay the deductible. troll feeding over.
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No matter how many times you may throw insults, the fact of the matter is, that damage is from user error, and now you'll be receiving a refurbished phone that someone else probably abused, like the one pictured in the 1st post lol. Good luck on your refurbished phone ?
Sent from my SM-N900T using Tapatalk

My first one did the same thing and I didn't know what happened. I sent it back and got a replacement
Sent from my SM-N900T using XDA Free mobile app

PrettyPryncess said:
My first one did the same thing and I didn't know what happened. I sent it back and got a replacement
Sent from my SM-N900T using XDA Free mobile app
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How's the new one you got?

Mine lasted 6 months not a scratch, no chipping and worked fine until this happened over the weekend. if it is happening it to everyone in the same place its a stress area that wasn't picked up during testing. I can only assume it had to do with case removal. Can someone else that did not have this problem confirm they did or did not remove the phone from a tight case on a regular basis? A store rep looked at mine and asked if i sat on the phone which I never have.

How did you get your phone replaced? Does t mobile have insurance for this sort of stuff?
Grande Note 3

Not trying to be a [email protected] but if you broke it from removing a "tight" case, then it's your fault. If the case was other than an official Samsung product, it's your fault. It's a defect if you open the box and the crack was there, or suddenly you looked at it and the breakage manifested before eyes without your intervention none whatsoever. Anything else, it's user error!
Sent from my SM-N900T using Tapatalk

I have a business account and have been with tmobile for years so the gave me a one time replacement free of charge. As far as explaining to them how it happened i have no clue. User error ks hard to phathom because these phones should me able to be taken in and out of the case i bought from tmobile. I am not even sure thats how it happened because it did not break in front of my eyes. Good luck. And to the troll if a refurbished phone bothers you how do uou have sex with women other than virgins. That beat up ***** has got to bother u more than a previously used phone.

Well now I wont be surprised in the future when this happens to my phone too.

flexte said:
I have a business account and have been with tmobile for years so the gave me a one time replacement free of charge. As far as explaining to them how it happened i have no clue. User error ks hard to phathom because these phones should me able to be taken in and out of the case i bought from tmobile. I am not even sure thats how it happened because it did not break in front of my eyes. Good luck. And to the troll if a refurbished phone bothers you how do uou have sex with women other than virgins. That beat up ***** has got to bother u more than a previously used phone.
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In my statements, I never implied any similarities between women and material objects, YOU did! I place women on a much higher pedestal than that! I'd also like to add that I've never had a problem accepting a refurbished phone over a new "only" and "only" if I know for a fact that it'll be a greater gain for me to trade in my original unit which I know has only been used by me. You on the other hand allowed your phone to get borked. Next you come here and post photos which clearly shows the breakage was caused from some type of stress or tension applied wrongly, which you are responsible for, and you wanna shift blame and yell defect! You defected the phone by not being careful as you should've. But hey there's no reason to be mad. You got you a refurbished Note 3 which more than likely most of its mileage are from the previous owner's bathroom usage, but I guess we'll never exactly know that, but hey as long as it works, right lol? ?
Sent from my SM-N900T using Tapatalk

flexte said:
... Can someone else that did not have this problem confirm they did or did not remove the phone from a tight case on a regular basis? A store rep looked at mine and asked if i sat on the phone which I never have.
Click to expand...
Click to collapse
I've not had this problem. I rarely take it out of the case. Pretty much the only time would be to do a battery pull which is seldom. Case was a slip on type which is fairly tight.
No breaks on any parts so far and I've had the phone since Oct. I don't use the Stylus often either though.

princeasi said:
In my statements, I never implied any similarities between women and material objects, YOU did! I place women on a much higher pedestal than that! I'd also like to add that I've never had a problem accepting a refurbished phone over a new "only" and "only" if I know for a fact that it'll be a greater gain for me to trade in my original unit which I know has only been used by me. You on the other hand allowed your phone to get borked. Next you come here and post photos which clearly shows the breakage was caused from some type of stress or tension applied wrongly, which you are responsible for, and you wanna shift blame and yell defect! You defected the phone by not being careful as you should've. But hey there's no reason to be mad. You got you a refurbished Note 3 which more than likely most of its mileage are from the previous owner's bathroom usage, but I guess we'll never exactly know that, but hey as long as it works, right lol? ?
Sent from my SM-N900T using Tapatalk
Click to expand...
Click to collapse
Hey tough guy check your PM

S6 Edge Plus Cracked By Itself!?

So I got my brand new Samsung Galaxy S6 Edge Plus from T-Mobile about 2 and a half days ago now. On the beginning of the second day I woke up to notice (With the phone sitting on my nightstand charging like any other phone I've had) that the phone was very very hot to the touch. Upon further inspection after I unplugged it I noticed (To my horror! 0.0) There is now a giant running crack along the left side of the phone. Being in a case from day 1 and NEVER being dropped, this is most definitely NOT accidental damage by any means. (At least in my opinion ). Since the incident I've contacted Samsung and they've provided me with a shipping label to have them take a look at the device. Was really hoping for this to be my best phone yet (Since the Note 4 ). Let's all hope Samsung pulls through and helps me out in this situation! I'll post pictures below and keep you guys updated on what's happening as far as the phone goes! :highfive:
s24.postimg.org/vanfncg05/20150904_220810.jpg
s24.postimg.org/jucfbkcg5/20150904_220902.jpg
s24.postimg.org/vxmccvcw5/20150904_220900.jpg
s24.postimg.org/3m0sftszp/20150904_220829.jpg
s24.postimg.org/vanfncg05/20150904_220810.jpg
UPDATE!!!: THEY FIXED IT, LOL I UPDATED THE FRONT THREAD TO SAVE YOU FROM SCROLLING

Hmmmm.....this is OP first ever post

It is certainly possible that the battery swelled like the nexus 6 batteries did. The pressure could have cracked the glass but it is likely that samsung would deny that claim. I would document everything and even charge it up again and record the temperature of the phone when it's over heating. Try to remember we all had one post once. I discovered XDA when I was having problems with my LG thrill.
Sent from my SM-G928T using XDA Premium HD app

knite75 said:
Hmmmm.....this is OP first ever post
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Lol yeah its my first post ^.^

Intub8 said:
It is certainly possible that the battery swelled like the nexus 6 batteries did. The pressure could have cracked the glass but it is likely that samsung would deny that claim. I would document everything and even charge it up again and record the temperature of the phone when it's over heating. Try to remember we all had one post once. I discovered XDA when I was having problems with my LG thrill.
Sent from my SM-G928T using XDA Premium HD app
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Thanks for the advice I charged it up for a second time and the phone didn't hear up as much. I'll keep you updated (I'm sending it in on Tuesday and living with it until then

knite75 said:
Hmmmm.....this is OP first ever post
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what does that mean other than it's the OP first post.

O_e
llynch7 said:
what does that mean other than it's the OP first post.
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I'm not sure what he meant by that

llynch7 said:
what does that mean other than it's the OP first post.
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More often than not, these first time posters will start a thread like this spreading FUD and drop out leaving everyone in a panic. Somehow those threads become a warzone. ? I'm not saying that is the case here though.

(Not the case here + Update on Phone)
(Whoever just said that this was to cause hype, it's not. It actually legit happened here).
UPDATE
I'm so pissed right now. Samsung called me back and gave me the runaround that this was accidental damage! :crying: . They've really pissed me off. This was not accidental damage and now they want to send it back to me. Going to try to contact their repair center on Monday and appeal this case but other than that I need other options!
If anyone else has any ideas on what to do please let me know!

mmyers0876 said:
(Whoever just said that this was to cause hype, it's not. It actually legit happened here).
UPDATE
I'm so pissed right now. Samsung called me back and gave me the runaround that this was accidental damage! :crying: . They've really pissed me off. This was not accidental damage and now they want to send it back to me. Going to try to contact their repair center on Monday and appeal this case but other than that I need other options!
If anyone else has any ideas on what to do please let me know!
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Click to collapse
The power of social media. Blast them on facebook, twitter etc.
Sent from my SM-G928T using XDA Premium HD app

this is one reason im going to the regular s6 than the curve, hope u resolve this issue

Call Tmobile they will replace it. My phone arrived damaged. Tmobile replaced it no issues. First I called Samsung. They wanted me to buy the protection plan

bklynsoulja said:
this is one reason im going to the regular s6 than the curve, hope u resolve this issue
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Yeah, this one reason of self-destructing curved glasses keeps me away too.
Samsung is being inundated with complains from customers of their Edge self-destructing.
I just hate it. HATE IT!

Help
Intub8 said:
The power of social media. Blast them on facebook, twitter etc.
Sent from my SM-G928T using XDA Premium HD app
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Good Idea But I feel like I don't have enough followers etc. So if I give you my twitter please "retweet it" Lmao, Matt_My3rs.
It'll be an $175 deductible for T-Mobile insurance.

Will try!
starscrean212 said:
Call Tmobile they will replace it. My phone arrived damaged. Tmobile replaced it no issues. First I called Samsung. They wanted me to buy the protection plan
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Thanks! I will give it a shot if this doesn't work out with Samsung!

Good news!
I called back Samsung and this time the agent is extremely helpful, they haven't even shipped my phone back yet so Im being transferred to Tier 2 support Might have a chance here!

Heat Test? 0_e
mmyers0876 said:
I called back Samsung and this time the agent is extremely helpful, they haven't even shipped my phone back yet so Im being transferred to Tier 2 support Might have a chance here!
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They've now decided to conduct a "Heat Test" and I should know the results via a call tomorrow. :/

No Info...On Phone Now
mmyers0876 said:
They've now decided to conduct a "Heat Test" and I should know the results via a call tomorrow. :/
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Still have no info from the technicians. (They apologized for not contacting me). So I'm being transferred to one live on the phone right now! cross your fingers!

They fixed it!
mmyers0876 said:
Still have no info from the technicians. (They apologized for not contacting me). So I'm being transferred to one live on the phone right now! cross your fingers!
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YAY! They're sending me a new one free of charge! Thanks Samsung for finally fixing my new phone!

call tmobile and play sob story