CIMO clear TPU case Revision 2 - Galaxy S III Accessories

I bought a CIMO TPU case and was disappointed that the volume rocker and power button were covered. It made them very hard to push. Other than that, I actually liked the case a lot. I just found this today:
http://www.amazon.com/Cimo-Flexible...&sr=8-12&keywords=galaxy+s+III+clear+tpu+case
They've put out a "revision 2" case with cutouts over the two buttons. It also says the hole around the USB port is bigger. On the Amazon page, it says to contact them for a replacement. I haven't figured out where to contact them, but I'm going to see what it's all about. Maybe I can get a freebie since I ordered the first one.
--EDIT--
I sent a message to the seller through Amazon asking what I needed to do to get the revision 2 case. He replied in less than half an hour saying they're shipping a new one out to me as soon as possible. I didn't even have to send in my old one!

Same here. Very good customer service. They responded within 10mins on a Sunday! I'm still waiting on my phone though :-/ .. Glad this is taken care of before hand..

Oh wow I bought one of these! What should I say to them? Because the buttons are so difficult to press. Haha
Sent from my SPH-L710 using xda premium

kingwp1 said:
I bought a CIMO TPU case and was disappointed that the volume rocker and power button were covered. It made them very hard to push. Other than that, I actually liked the case a lot. I just found this today:
<snip link cuz I'm a newbie>
They've put out a "revision 2" case with cutouts over the two buttons. It also says the hole around the USB port is bigger. On the Amazon page, it says to contact them for a replacement. I haven't figured out where to contact them, but I'm going to see what it's all about. Maybe I can get a freebie since I ordered the first one.
--EDIT--
I sent a message to the seller through Amazon asking what I needed to do to get the revision 2 case. He replied in less than half an hour saying they're shipping a new one out to me as soon as possible. I didn't even have to send in my old one!
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Click to collapse
Thanks for this info. I was a little irked with this case at first for this reason & because of the tight fit of the USB port hole. Now, after using it for a week, though, I find that I like having the buttons covered. Without a case, I kept changing the volume without meaning to just because of how I naturally hold the phone. The covered buttons eliminate that problem for me.
As for the tight fit at the USB port hole. It's a pain until you figure out how to get the case on so the hole is perfectly aligned, but it is doable.

Related

Ambitronic.com and TPU Fusion review

So I got my TPU fusion case from ambitronic.com today and let me say, the case is beautiful. Consider the amazing price and it's an unbeatable deal. With a 10% coupon code I found and adding a screen protector it was just under $7.00 shipped. I ordered it in the evening hours, it shipped the next day, and arrived 3 days later from California to Missouri, not bad at all. Unfortunately the screen protector I ordered didn't include the soft card and one of the stickers on the screen protector got stuck to it and left behind residue. Without the soft card I was unable to install it correctly and ended up tossing it in the trash, but at .95 cents I can't really complain, but wish I could have used it.
i have one too & it's a good case for the price...lame that it doesn't come with the card, good to know. for 95 cents, you really can't complain. you can always use a credit card or driver's license... (i'm in NY & they're pretty flexible...), for future reference.
Ordering one online now, hope that it's as good as everyone says it is!
I tried a debit card but it didn't really make a difference with the adhesive stuck on it, cause by the time I got that off, it was pretty much useless. The site says it comes with a soft card, so I assume most of them do, I just didn't have one in my package. Still loving the case tho. To hit the power button takes a little getting use to as you have to press it a little harder than normal with the case on, but it doesn't bug me that much after a couple days use.
i need to get one
quikclik2 said:
I tried a debit card but it didn't really make a difference with the adhesive stuck on it, cause by the time I got that off, it was pretty much useless. The site says it comes with a soft card, so I assume most of them do, I just didn't have one in my package. Still loving the case tho. To hit the power button takes a little getting use to as you have to press it a little harder than normal with the case on, but it doesn't bug me that much after a couple days use.
Click to expand...
Click to collapse
give the case some time to wear in, about a week or so. the buttons will get softer to press over time. Ive had my case for about 6 months now and its perfect
Good to know about the buttons getting softer. Just got an email from Ambitronic this morning, I sent a link to this thread to them, they apologized for taking a few days to get back to me, blaming the rush of Touchpad accessories, which I completely understand, and offered to either refund the .95 or send me another screen protector, so the only down side I had they are taking care of. Excellent customer service. Highly recommend anyone to order from them, I know I will in the future.
quikclik2 said:
Good to know about the buttons getting softer. Just got an email from Ambitronic this morning, I sent a link to this thread to them, they apologized for taking a few days to get back to me, blaming the rush of Touchpad accessories, which I completely understand, and offered to either refund the .95 or send me another screen protector, so the only down side I had they are taking care of. Excellent customer service. Highly recommend anyone to order from them, I know I will in the future.
Click to expand...
Click to collapse
Yes, their customer service is pretty stellar. I've never had a problem with them before.
I just ordered tons of stuff from them. Great prices great stock. Live the fusion cases,
Just a funny factor. The fusion case does not really work work the chargers they sell.. Had to trim the case for the chargers to fit lmao.. That's the only negative thing I've found so far...
Sent from my myTouch_4G_Slide using XDA App
This case is hands down the best bang for your buck case I have ever bought for any of my phones. I got it for about $5 on eBay, and its quality and performance is on par with $30 cases I've bought in the past. As for screen protectors, I've always bought from an eBay seller, XtremeGUARD. If anyone's interested, here's a link:
http://www.ebay.com/itm/XtremeGUARD-HTC-My-Touch-4G-Premium-Screen-Protector-/230605503209?pt=PDA_Accessories&hash=item35b128bae9
Best screen protector I've ever used. Easy to put on, crystal clear, and extremely durable. It uses a soap and water mix as an adhesive, so it's nearly impossible to put it on incorrectly.
this case is pretty awesome gotta say. when i saw it i was like "man i want this case" xD, looked so good. But yeah the only charger that really fits in is the one i got when i first had the phone, can't use any others really because they'll fit just enough to plug in but its' easy to dislodge the charger from the plug, but oh well not that big a deal to me
that screen protecter i might look into cuz i kinda messed up with the one i have now, it's placed on correctly now, but i didn't get it that great the first time so it's kinda dusty but you barely notice it unless the screen's off.
aznanimedude said:
this case is pretty awesome gotta say. when i saw it i was like "man i want this case" xD, looked so good. But yeah the only charger that really fits in is the one i got when i first had the phone, can't use any others really because they'll fit just enough to plug in but its' easy to dislodge the charger from the plug, but oh well not that big a deal to me
that screen protecter i might look into cuz i kinda messed up with the one i have now, it's placed on correctly now, but i didn't get it that great the first time so it's kinda dusty but you barely notice it unless the screen's off.
Click to expand...
Click to collapse
It's practically impossible to mess up the XtremeGuard protector. Since you cover the protector in the soap/water mix, it slides around on the surface of the screen, making it easy to align perfectly or redo if some dust gets on the screen. Once you're satisfied, just let it sit a little before you squeegee out the water bubbles, then let it sit and dry into place.
Sent from my HTC Glacier using XDA Premium
They made everything right with me, ordered a couple other things too for my touchpad and everything I've gotten from them is awesome quality for the price

Casemate tough case

Got a Casemate tough case for my one x had one on my DHD for two years and its still going strong fits good offers two parts of protection rubber inner case then hard plastic outer case protects the camera all cutouts are fine screen protected as front lip raised will post pics later
Sent from my HTC One X using xda premium
Who did you order it through in the UK ??
I got it from carphone warehouse my brother works there so got it cheaper than else where
Sent from my HTC One X using xda premium
Looking good, Casemate make good products. I had their Barely There case on my DHD
Yo,
I had one of these bad boys for my Incredible S so ordered one a few days back for the One X.
I've just realised something. With this case on, you lose the connectivity of the rear docking port (little metal dots) or I presume you do anyway.
E.G you wouldn't be able to use this dock I don't think
http://www.mobilefun.co.uk/htc-cr-s650-desktop-cradle-with-speakers-for-htc-one-x-p34381.htm
Can anybody clarify?
You can't use a dock with any case, so no point having holes
As HTC whore says you cant use any case with a docking station you would just remove the case to use the dock then put it back on when going out with your phone
I have this case, so hard to take it off!
Picked one up from the Blackpool store this morning, will be taking it back for a refund tomorrow. Daren't even fit it, it's that tight a fit. If it's tight to get on I doubt I'll get it off. The phone is pretty slim and I have visions of snapping it !!
It's not hard to take off at all, I've put mine on and off a few times
Sent from my iPad using Tapatalk HD
Indeed, the case isn't hard to take on and off. If anything I had to take it on and off only to line up the grooves for the speaker hole and made sure the edges weren't squished down. The case is nice but only drawback is how much lint/dust it attracts on the rubber/silicon part.
I agree only drawback is the dust etc om the rubber section but for the protection it offers I am happy
Sent from my HTC One X using xda premium
HTC whore said:
You can't use a dock with any case, so no point having holes
Click to expand...
Click to collapse
That's a very generalised statement, and you come accross pretty arrogant if I'm honest ........ If thats true why do the official HTC cases have a cut out for the Pogo port ?
Also, Mine isn't straight on the bottom edge. Is anybody elses like this?
The hard plastic part is almost wavey on the bottom, this stops the soft rubber sitting properly - Got pictures if needs be
deanfarnaby said:
That's a very generalised statement, and you come accross pretty arrogant if I'm honest ........ If thats true why do the official HTC cases have a cut out for the Pogo port ?
Also, Mine isn't straight on the bottom edge. Is anybody elses like this?
The hard plastic part is almost wavey on the bottom, this stops the soft rubber sitting properly - Got pictures if needs be
Click to expand...
Click to collapse
same with mine. it isn't flush with the rubber either, kinda bothers me sometimes.
deanfarnaby said:
Mine isn't straight on the bottom edge. Is anybody elses like this?
The hard plastic part is almost wavey on the bottom, this stops the soft rubber sitting properly - Got pictures if needs be
Click to expand...
Click to collapse
Full Size Images
deanfarnaby said:
Full Size Images
Click to expand...
Click to collapse
Yeah mine is like that too, little surprised to be honest but I can live with it.
email [email protected]
matw01 said:
Yeah mine is like that too, little surprised to be honest but I can live with it.
Click to expand...
Click to collapse
Please email [email protected] and we will be happy to replace it for you, as the case should not be warped.
CaseMate said:
Please email [email protected] and we will be happy to replace it for you, as the case should not be warped.
Click to expand...
Click to collapse
Well done Case-Mate in taking an interest in these forums. Very impressed with your customer support. Emailed you recently on a separate issue and it was sorted immediately.
It's appreciated.
Sent from my HTC One X using xda premium
CaseMate said:
Please email [email protected] and we will be happy to replace it for you, as the case should not be warped.
Click to expand...
Click to collapse
I have emailed you guys but I bought the case from Amazon so not sure where I stand there.
I have also noticed - the "Lock/Unlock" rubber on the inner case does not 100% line up with the actuall button on my phone. I would say its around 3-4mm over to the left, It still covers around half the button so it does press but it's not as responsive as it should be and I am always pressing my button on one side (Could eventually cause a problem)
I am begining to think my case may be a clone - Another thing I have notice is the hard plastic part is nowhere near as grippy as my last case mate case. It's kinda slippy.
Build quality on my last case mate case was amazing - this one is below average , at best.
I tried to get it on video - in the loo at work, sorry about that haha.
I had to use front camera and a mirror as I don't have another camera on me atm
I marked the CaseMate button A and the phone button B
It's quite hard to see but you can make it out
Anybody else's like this ?
deanfarnaby said:
I have emailed you guys but I bought the case from Amazon so not sure where I stand there.
I have also noticed - the "Lock/Unlock" rubber on the inner case does not 100% line up with the actuall button on my phone. I would say its around 3-4mm over to the left, It still covers around half the button so it does press but it's not as responsive as it should be and I am always pressing my button on one side (Could eventually cause a problem)
I am begining to think my case may be a clone - Another thing I have notice is the hard plastic part is nowhere near as grippy as my last case mate case. It's kinda slippy.
Build quality on my last case mate case was amazing - this one is below average , at best.
I tried to get it on video - in the loo at work, sorry about that haha.
I had to use front camera and a mirror as I don't have another camera on me atm
I marked the CaseMate button A and the phone button B
It's quite hard to see but you can make it out
Anybody else's like this ?
Click to expand...
Click to collapse
The power button on the tough case is misaligned and indeed the hard case is pretty slippery. I hope case-mate corrects these issues.

Spigen Neo Hybrid Lumi Review

I got my neo hybrid lumi case in the mail today ( I go the blue and grey) and wanted to do a quick review.
First off all let me say, that so far I haven't had any of the problems with the buttons some people have been talking about. The volume rocker is a bit sensitive, but I haven't had any problem with it changing on it's own. Also simply holding firm on the sides won't push my buttons either, I squeezed all around the edges and didn't have any problems.
This case looks awesome it is very sleek and doesn't add much bulk to the phone. The holes for ports are all cut smoothly and adequately. The port on the camera is the very slightest bit uneven but nothing anyone would probably notice unless they were really looking and definitely not anything that will effect the use of the camera or protection.
The TPU portion of this case is slightly different than I was expecting. It is a bit harder and less flexible than I expected. My biggest problem with the case is that the TPU is very slick. It offers very little if nothing at all in the way of grip.
As far as protection goes, I haven't dropped my case or done anything extreme, but the case seems to offer very decent protection especially considering how sleek it is. The back and corners are well protected and feel pretty confident that if I did drop it I wouldn't have any scratches or major damage on my phone. There is a nice lip around the front screen to give a buffer if it were to be set down on it's face. The case fits snug and I don' think would fall off if dropped.
Overall I am very happy with this case, I was hoping for a bit more grip, but I really can't complain considering how good it looks and the protection I'm getting
I had one of these for my iPhone 4 and the plastic shell snapped when I was taking it off.
How dangerous/sturdy is it on the GS3 version?
hiddengopher said:
I had one of these for my iPhone 4 and the plastic shell snapped when I was taking it off.
How dangerous/sturdy is it on the GS3 version?
Click to expand...
Click to collapse
It is fairly rigid, but I have taken mine on and off a couple times and no problems so far. I have been leaving the hard plastic attached to the tpu part which doesn't require it to bend much though
heh1987 said:
It is fairly rigid, but I have taken mine on and off a couple times and no problems so far. I have been leaving the hard plastic attached to the tpu part which doesn't require it to bend much though
Click to expand...
Click to collapse
Awesome. How's the screen protector that it comes with?
hiddengopher said:
Awesome. How's the screen protector that it comes with?
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Click to collapse
Awesome. Went on perfect. The slightest bit of tack compared to glass. Barely visible at all
My screen protector doesn't fit in the least. It covers part of the front facing camera and yet there is ample space at the right of the home button. If you can imagine that, you'll understand just how off mine is. It goes on well but my cut outs are quite off.
I also have the button issues. I just got mine today. Throwing an email to them tonight.
Sent from my SCH-I535 using xda app-developers app
Just got mine as well and it is beautiful but the buttons are super sensitive to the point it becomes quite annoying. I will be sending a small to sgp to see if they can do anything about it otherwise it's going back.
Sent from my SGH-T999 using Tapatalk 2
Ordered the exact same case yesterday, cant wait for it to arrive
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
I got this case a few days ago and immediatley noticed the volume button sensitivity issue as soon as I installed it. The issue I experianced is that any time I put any pressure anywhere near the volume rocker, it would depress the button and raise/lower the volume. I uninstalled and reinstalled it several times but no matter what I did the issue remained. Emailed SPG and they requested photos and or video of the problem. They also wanted to know which S3 varinat I had. Hopefully I just got a bad one because I think it is a nice case otherwise.
polarized said:
I got this case a few days ago and immediatley noticed the volume button sensitivity issue as soon as I installed it. The issue I experianced is that any time I put any pressure anywhere near the volume rocker, it would depress the button and raise/lower the volume. I uninstalled and reinstalled it several times but no matter what I did the issue remained. Emailed SPG and they requested photos and or video of the problem. They also wanted to know which S3 varinat I had. Hopefully I just got a bad one because I think it is a nice case otherwise.
Click to expand...
Click to collapse
Same issue, still waiting on their response :crying:
polarized said:
I got this case a few days ago and immediatley noticed the volume button sensitivity issue as soon as I installed it. The issue I experianced is that any time I put any pressure anywhere near the volume rocker, it would depress the button and raise/lower the volume. I uninstalled and reinstalled it several times but no matter what I did the issue remained. Emailed SPG and they requested photos and or video of the problem. They also wanted to know which S3 varinat I had. Hopefully I just got a bad one because I think it is a nice case otherwise.
Click to expand...
Click to collapse
Yup that's exactly what happened to me. I was the one who 1st posted the issue and now after a couple of days I got use to the sesnsativity of the buttons and where not to squeeze but I will be contacting them I think that's way to much for me to let slide for such a high quality case. I still slip at times and it's just annoying have to hit the back button every time you press the power button for to long and getting the shut off option when you are in the middle of something.
why dont you guys remove the case and push outward on the inside of the volume rocked portion to stretch it out a little bit.
use something small to get right in there
yeah i have the same color!! I thought I broke the case cuz it got dissembled. Have no problem with it so far.
hi from the uk....
love the look of this case,does anyone know were these are stocked or i can buy online...tried mobilefun with no joy,and i dont use ebay...
so any help would be great
monkey sausage said:
hi from the uk....
love the look of this case,does anyone know were these are stocked or i can buy online...tried mobilefun with no joy,and i dont use ebay...
so any help would be great
Click to expand...
Click to collapse
Amazon.co.uk mate they got the blue and green one last i checked
Cheers my friend will check that out...
And then bought...
Sent from my GT-I9300 using xda app-developers app
So can anyone genuinely recommend this case? Ive been in two minds about gettting it and from what Ive read elsewhere and here its had mixed reception, some people have no issues and love it others feel its just about bin worthy and recommend grabbing a cheap tpu one of ebay.
nae'blis said:
So can anyone genuinely recommend this case? Ive been in two minds about gettting it and from what Ive read elsewhere and here its had mixed reception, some people have no issues and love it others feel its just about bin worthy and recommend grabbing a cheap tpu one of ebay.
Click to expand...
Click to collapse
I will Let you know in the next few hours or so....totally honest opinion...
Sent from my GT-I9300 using xda app-developers app
nae'blis said:
So can anyone genuinely recommend this case? Ive been in two minds about gettting it and from what Ive read elsewhere and here its had mixed reception, some people have no issues and love it others feel its just about bin worthy and recommend grabbing a cheap tpu one of ebay.
Click to expand...
Click to collapse
I've had mine for about two weeks now and haven't had too many issues with the volume sensitivity. Occasionally it happens after I've taken the case off and put it back on but then I just adjust the case and it doesn't happen anymore. I can squeeze both sides near the rocker and power button and they will not activate and when changing the volume the controls don't stick.
I did think the case was going to be a little thicker than it is and I doubt the plastic frame adds much more protection. This is one reason I'm debating buying another case with a little more protection (commuter/aegis/active type case).
I do like the looks of the case, which is one of the reasons I bought one instead of sticking with the Diztronic cases I have which are also pretty good.
So I received this case today (I live in Australia, postage takes forever). I have issues with the sensitivity of the buttons as they often stick. I've emailed Spigen about what they will do but I'll probably just take a razor or something to the inside buttons and wear them down a little.
On a positive note though, the packaging is amazing and the case feels like it is sturdier than my cheap tpu case from Ebay. It also looks great.

Email from Spigen, ref: Slim Armor Case/Faulty Power Button

For those who have or may be looking to purchase the Spigen Slim Armor Case, mine came with a faulty power button which caused my N5 to do nothing but reboot. Spigeon response, then my original email...
(Please disregard my ramblings about the Hybrid case, its great and on my N5 right now)
NOV 09, 2013 | 02:41PM PST
Diana replied:
Dear Matthew,
Thank you so much for your interest our Spigen Nexus 5 Slim Armor Case.
We are very sorry to hear that you are having this issue with the power button. We noticed that some of the Slim Armor cases were not as perfect as they should have been. However, we will be sending you a brand new TPU to solve that issue! In addition, we want to include one of our Premium Nexus 5 Screen Protector with your replacement.
We thank you for your patience and understanding!
Your replacement will be shipping out within the next few days after it has been tested for quality assurance.
If you have any other questions, please email us.
Have a wonderful day!
Best Regards,
Diana
NOV 07, 2013 | 03:36PM PST
Original message
Matthew wrote:
Placed my order with Amazon (order ID 114-3434852-3204213) about a week ago and received the Ultra Hybrid and Slim Armor cases for my new Nexus 5 just moments ago. Upon removing the Ultra Hybrid from the packaging, I discovered that the clear plastic back already has three scratches on the inside of the case, two running about half the length, where the third runs almost the entire length of the plastic back panel. The Slim Armor also is faulty - the Nexus 5 does nothing but reboot with it on. By looking at the case, it seems that the power button is too tight and causing constant reboots (http://youtu.be/TgOzTCT9XQw).
EDIT: After reading more about your cases, I removed the plastic covers on the Ultra Hybrid. Recommend placing a piece of tape or info that it is there. As for the Slim Armor, it appears this is a known issue with the power button that customers are waiting on for a fix.
Please advise how to proceed
I was having the same issue and thought it was the way I installed it. Will be emailing them...
I contacted them via amazon without any reply...
What address did you email them?
SBOB123 said:
I contacted them via amazon without any reply...
What address did you email them?
Click to expand...
Click to collapse
I stick to emailing through Amazon so I have proof. I'm filing a complaint with Amazon. These people are ridiculous and the product is hit or miss.
firemedic1343 said:
I stick to emailing through Amazon so I have proof. I'm filing a complaint with Amazon. These people are ridiculous and the product is hit or miss.
Click to expand...
Click to collapse
I had to email them a couple of times and have only received what looks like an automated reply. At least it includes a case # so I know it's in the system.
My slim armor was very snug, TOOO snug - but over the last few days it seems to have someone become fairly usable. The power button isnt as sensitive but im curious to know if the newer cases are even better.
SBOB123 said:
I contacted them via amazon without any reply...
What address did you email them?
Click to expand...
Click to collapse
By the way, welcome to XDA. I see this was important enough to you to join the forums. Spigen is driving me crazy.
I just received my Slim Armor yesterday, my power button was fine but the back was raised at the bottom where the colored part hit the gray rubbery part. It seemed warped or something. Also I thought the case felt very strange with the odd sharp angles on the sides and back. I am returning mine.
AceKingNYC said:
I had to email them a couple of times and have only received what looks like an automated reply. At least it includes a case # so I know it's in the system.
My slim armor was very snug, TOOO snug - but over the last few days it seems to have someone become fairly usable. The power button isnt as sensitive but im curious to know if the newer cases are even better.
Click to expand...
Click to collapse
It took a while, but the only reply I received was one with my tracking numbers. Which I had already told them I had.
I think that their CSR might be more than slightly retarded.
Mine had the same power button issue. Spigen sent me the same email and i've been waiting since last week for it to ship out. Since i was getting a new tpu i figured i should see if i could fix the issue on mine and it actually was a pretty easy fix. I've got one of those horribly useless pedipaws (http://www.amazon.com/PediPaws-3269-6-Pet-Nail-Trimmer/dp/B001FMHZSC) devices that scares the crap out of my dogs. I pulled the gaurd off and used it to file down the piece of plastic/rubber on the inside that actually contacts the power button. I didnt have to remove much material at all. Doing that completely fixed the issue. It responds exactly like the volume buttons, so there's a satisfying click when pressed.
Jrob2k said:
Mine had the same power button issue. Spigen sent me the same email and i've been waiting since last week for it to ship out. Since i was getting a new tpu i figured i should see if i could fix the issue on mine and it actually was a pretty easy fix. I've got one of those horribly useless pedipaws (http://www.amazon.com/PediPaws-3269-6-Pet-Nail-Trimmer/dp/B001FMHZSC) devices that scares the crap out of my dogs. I pulled the gaurd off and used it to file down the piece of plastic/rubber on the inside that actually contacts the power button. I didnt have to remove much material at all. Doing that completely fixed the issue. It responds exactly like the volume buttons, so there's a satisfying click when pressed.
Click to expand...
Click to collapse
We use a Dremel on my German Shepherd's nails.
That's a good idea, I might do try that mod. If my case ever gets shipped.
firemedic1343 said:
It took a while, but the only reply I received was one with my tracking numbers. Which I had already told them I had.
I think that their CSR might be more than slightly retarded.
Click to expand...
Click to collapse
Back in college I worked in CS, so I want to sympathize with them but on the other hands when I'm paying for a product and it's defective and I've reached out a few times, then its on the company to get back to me - regardless of the influx of correspondences. They need to refocus resources (in this case, staff) to handle these emails asap. I hope I'm not the only one who feels that way
AceKingNYC said:
Back in college I worked in CS, so I want to sympathize with them but on the other hands when I'm paying for a product and it's defective and I've reached out a few times, then its on the company to get back to me - regardless of the influx of correspondences. They need to refocus resources (in this case, staff) to handle these emails asap. I hope I'm not the only one who feels that way
Click to expand...
Click to collapse
I was focused on their CS. But it seems the person who made the molds is probably also mildly retarded. And their QC department needs to get fired.
At this point, they could always hire a temp with decent references to email us. And hire some other temps to pack the boxes. They need to make this right and I don't want a lousy free screen protector or wasting my time.
I received my slim armor case last sat, the power button wont work so I filed a refund request through amazon uk straight away. I also ordered Ultra Hybrid version soon after.
they emailed back asked if I'd like to have the TPU part replaced or simply a refund. I replied with a refund confirmation since I've ordered the Ultra Hybrid one. they then refunded me on monday without asking for returns.:good:
johhn said:
I received my slim armor case last sat, the power button wont work so I filed a refund request through amazon uk straight away. I also ordered Ultra Hybrid version soon after.
they emailed back asked if I'd like to have the TPU part replaced or simply a refund. I replied with a refund confirmation since I've ordered the Ultra Hybrid one. they then refunded me on monday without asking for returns.:good:
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I wish I lived in the UK.
Maybe they just hate America.
5 days and no reply from them on either e-mail address. I called their HQ today and they said they have no phone lines for customer support so I would just have to wait until I receive an e-mail back. Just going to return it.
SBOB123 said:
I contacted them via amazon without any reply...
@SBOB123
What address did you email them?
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Their contact page on their website.
I just received my Ultra Hybrid case today and the power/volume buttons are way too sensitive. It just takes a light tap to activate them. I engaged my power button so many times just by holding the phone in my hand with the case on. I waited almost two weeks to receive it and what a disappointment this is.
I emailed them this past Friday about my faulty Slim Armor, and have yet to receive a response back. I contacted them via amazon and the contact on their website.
I got my replacement TPU, here is a comparison: Old one vs. new one.
As you can see, they did not cut the button from the rest of the case on one side which makes it hard to press. I might cut it myself as the lip inside the button has been shortened and so it should not be a problem anymore.
Ordered one myself 2 days ago... I hope it's not faulty like any ones...

Spigen replacement TPU case for Slim Armor (for defective ones)

Anyone receive the replacement TPU case for the Slim Armor from Spigen? I just received mine and I'm disappointed in it - I actually prefer the original one which had a slight defect. The power button on the new one requires alot of push to initiate the screenlock/unlock. The original was too sensitive at first, but after breaking it in and making sure it was properly fitted it was actually quite nice.
Anyone receive theirs? If so, feedback?
I feel the same exact way. Old one after broken in was perfect!
I just sliced the plastic on the bottom side of each button so that it's only attached by 1 flap like the original TPU piece. I find that this makes the buttons much better. Honestly, with this mod, I wish I could combine the new power button with the old volume buttons. Even with the mod, the volume buttons take a bit too much force and don't have the same feedback like the original one does.
Glad im not the only one. I thought I had just gotten so used to the old one that this one felt terrible
they sent me an email yesterday and said mine would ship soon. if the replacement sucks too, i'll just return it to amazon and get something different....i might wind up doing that anyway. inexcusable for a $18 case to have buttons that are defective.

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