Petition for HTC to address screen scratches! - HTC One X

Dear all,
After having experienced scratches on my phone's screen and reading countless of similar complaints by others, I have decided to petition HTC to do something about it.
The phone is supposed to have Gorilla Glass 2 which is scratch-resistant (not scratch-proof, I know) and so should resist the kind of scratches normal glass would endure from being in a pocket with keys. But it seems that HTC One X users are divided into two camps: The 'My screen is crazy durable! I can put it in the tumble dryer, take a hammer to it, etc.' camp and the 'I've got a scratch within an hour of having it. It was just in my pocket!' camp.
There is cause to believe some batches were simply defective.
Please take the time to sign this petition! Thank you.
Petition HTC One X Screen Scratches
PS - Don't bother saying:
1. It is not invincible or scratch-proof. It is only scratch-resistant.
Yes we all know this, but these scratches have occurred through normal use.
2. If you care so much, then why didn't you use a screen protector?
Because the whole point of having Gorilla Glass 2 is for users not to have to resort to using screen protectors which detracts from the beauty of the graphics.
3. You must have done something to it, MY screen is perfectly fine!
No, majority of those who have complained have either taken extreme care in using their phone, or used it in a way any other person would have. Most have also used HTC phones previously with no such problems.
Full credit for this post goes to
Mirlina

First off, thanks Sebianoti for helping me post the thread. I hope this will garner enough support and attention.
Corning have responded to me and this is what they said:
Good Day!
We are sorry to hear that you've had a problem with your device. While Corning® Gorilla® Glass is better able to survive the real-world events that most commonly cause glass to scratch, chip or break, if subject to enough damage, Gorilla Glass, like all glass, can break. We recommend you contact your device manufacture to review your warranty and their repair program.
Thank you
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Click to collapse
I have emphasied in bold the crucial part - that it is better able to survive real-world events i.e. normal use.

I just want to say something, and it's purely for clarifications sake...
If I view my phone under a light (with the screen off) and move it about I can see hash marks over the entire phone screen - almost like the pixel arrangement of the screen. I'm assuming this is NOT what you're on about and you have actual scratches on the screen? If so, then I'm in the 'I have a perfect phone' camp but good luck...although I don't know if it'll do any good

EddyOS said:
I just want to say something, and it's purely for clarifications sake...
If I view my phone under a light (with the screen off) and move it about I can see hash marks over the entire phone screen - almost like the pixel arrangement of the screen. I'm assuming this is NOT what you're on about and you have actual scratches on the screen? If so, then I'm in the 'I have a perfect phone' camp but good luck...although I don't know if it'll do any good
Click to expand...
Click to collapse
Yes, that is not what I mean. I actually have three types of scratches on my screen:
1. Light tiny scratches which can't be caught on camera and aren't bothersome;
2. Big, long scratches which can be captured and don't bother use of the screen but is obvious; and
3. One 1cm vertical scratch which distorts the colour of the screen.

Hi
Mirlina said:
Yes, that is not what I mean. I actually have three types of scratches on my screen:
1. Light tiny scratches which can't be caught on camera and aren't bothersome;
2. Big, long scratches which can be captured and don't bother use of the screen but is obvious; and
3. One 1cm vertical scratch which distorts the colour of the screen.
Click to expand...
Click to collapse
I think what we are seeing is scratching of the oleophobic coating which is on top of the Gorilla Glass, previous HTC phones didn't have this coating and so maybe that is why owners of previous models are saying they didn't get scratched so easily.
I'm sure someone posted they used an abrasive polish to try and remove the scratch and this then caused a bigger change in the glass appearance as they removed the coating from a larger area, so then continued to polish the whole screen to remove the coating. I'm not sure cosmetically what the final outcome was.
If I'm honest the oleophobic coating is a waste of time, it still gets covered in grease from fingers, and if it just means the screen appears to get scratched easily as the coating is softer than the glass, they should stop using it.
This problem isn't unique to the HTC One X, I found several references to similar issues, the iPhone 4S/iPad is prone to the same problem it seems. The difference is here we are incorrectly blaming HTC for inferior Gorilla Glass screens, in some cases it is suggested HTC haven't even used Gorilla Glass, when elsewhere it is recognised it isn't the glass getting scratched but the coating.
http://forums.macrumors.com/showthread.php?t=1293714
http://voices.yahoo.com/why-cant-remove-scratches-iphone-4s-screen-11037376.html
http://forums.macrumors.com/archive/index.php/.../t-1133703.html
http://forum.xda-developers.com/archive/index.php/t-1140954.html
http://apple.stackexchange.com/ques...hones-oleophobic-screen-coating-once-its-worn
http://forum.xda-developers.com/archive/index.php/t-1602032.html
Regards
Phil

I think there's a percentage of people on this forum that are nuts. First, because their expectations are totally unrealistic. Second, for thinking a small group of people with unrealistic expectations are going to be able to garner enough support to force a multi-billion dollar company to change a devices design based on their whim. HTC puts out a product designed to serve the needs of millions and made choices in its design along the way. Don't like the choices they made? Don't buy the product. If you bought a Sony TV and didn't like the layout of the remote would you go on to a forum to start a campaign to have it redesigned? Why people feel that they should have some sort of say or control over how companies like Samsung and HTC design their mobile devices baffles me. The best way to send them a message is to simply stop buying their products.

First off, Would like to agree with point 1,2 and 3.
Secondly, I have no scratches since owning this device from release day.
Thirdly, what do you hope to achieve with a vote? Nothing will change. 1% of people with scratches will vote, 0.0001% of people without scratches will vote. 72% of statistics are made up. Getting a proportional representation is HARD.
Fourthly, This thread is pointless.
Fifthly, HTC, me, and 99% of the readers of your post don't care.
Sixthly, meh.

BarryH_GEG said:
I think there's a percentage of people on this forum that are nuts. First, because their expectations are totally unrealistic. Second, for thinking a small group of people with unrealistic expectations are going to be able to garner enough support to force a multi-billion dollar company to change a devices design based on their whim. HTC puts out a product designed to serve the needs of millions and made choices in its design along the way. Don't like the choices they made? Don't buy the product. If you bought a Sony TV and didn't like the layout of the remote would you go on to a forum to start a campaign to have it redesigned? Why people feel that they should have some sort of say or control over how companies like Samsung and HTC design their mobile devices baffles me. The best way to send them a message is to simply stop buying their products.
Click to expand...
Click to collapse
Look mate, this is about the quality...
If you get a phone would you be happy if it started getting scratches even tho it uses the best screen that protects against that?,
i don't think so, another aspect to look at this is, many of those who purchased the One X got it on a 2 year contract, if it starts
getting scratches due to no fault of your own then imagine what it will look like in a year or so,

BarryH_GEG said:
I think there's a percentage of people on this forum that are nuts. First, because their expectations are totally unrealistic. Second, for thinking a small group of people with unrealistic expectations are going to be able to garner enough support to force a multi-billion dollar company to change a devices design based on their whim. HTC puts out a product designed to serve the needs of millions and made choices in its design along the way. Don't like the choices they made? Don't buy the product. If you bought a Sony TV and didn't like the layout of the remote would you go on to a forum to start a campaign to have it redesigned? Why people feel that they should have some sort of say or control over how companies like Samsung and HTC design their mobile devices baffles me. The best way to send them a message is to simply stop buying their products.
Click to expand...
Click to collapse
I think the guys concerned over scratches that have happened that basically shouldn't of IF it was using GG2
therefore in the UK at least if a product is sold with certain claims and those claims are proven to be untrue they are liable.
different strokes for different folks but you gotta fight for your right to party

Sebianoti said:
Look mate, this is about the quality...
If you get a phone would you be happy if it started getting scratches even tho it uses the best screen that protects against that?,
i don't think so, another aspect to look at this is, many of those who purchased the One X got it on a 2 year contract, if it starts
getting scratches due to no fault of your own then imagine what it will look like in a year or so,
Click to expand...
Click to collapse
There are reports of the same issue (microscopic scratches) with GG2 on the SGS3 forum. The difference is no one there would even think about starting a petition. In fact, most of the stuff people post on the One X forum would be run-off the SGS3 forum soon after it was posted. They have a far more serious issue. The edge-to-edge glass on the front of the SGS3 is easily cracked under stress or when it's dropped. They discuss cases and ways of preventing it from happening, not starting campaigns to get Samsung to change the design.
By all means carry on with your crusade. But think about this, if HTC were to admit there was a fault with the display it would affect 100% of phones produced. Every owner could demand a new display. At HTC's cost of $150 per phone, assuming they've sold 500K so far, that's $75MM in profit lost. Do you honestly see that happening? They'd gladly accept you and a percentage of others never buying an HTC product before absorbing that type of expense.
Back to a more constructive note, after hearing about the possibility of scratches I started investigating screen protectors. I bought this one. The full body protection version also comes with a protector for the camera lens. That to me is a more serious design issue then the performance of GG2 which is out of both Samsung and HTC's control.
http://www.bestskinsever.com/htc-one-x-skin
Its wet apply, incredibly easy to put on perfectly, covers the curves of the display, is crystal clear once on, and feels almost the same as the naked display. I’m very picky about my display and I’d highly recommend it.

BTW, who and where find out that HOX (international version) got Gorilla Glass 2? i cant find such info

My phone has been through quite a bit, dropped spend all day in my work pants and no scratches at all. Maybe I just lucky but my last phone htc desire been through same treatment and that was scratched bad.
Sent from my HTC One X using xda premium

AdamLange said:
BTW, who and where find out that HOX (international version) got Gorilla Glass 2? i cant find such info
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BarryH_GEG said:
http://img.tapatalk.com/2e074af4-c0eb-a680.jpg
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Click to collapse
What?... the frustration... god damn it HTC get your facts together,
I emailed HTC a number of times, each reply said the same thing...
HTC One X is using Gorilla glass 1.

Yep, that's right csj85, no less. Wait, what? Some random dude on the internet? Is that what proof is these days? When I studied for my degree, nothing from the internet was allowed to be submitted as evidence or research material; yeah, not even Wikipedia!

I have an EVO LTE and I can assure you..this things scratches easily. I have a nasty mark directly in the center of my screen. Followed by minor marks along it. I take care of my stuff so this is insulting.
Sent from my EVO using xda premium

Steven 1 said:
I have an EVO LTE
Click to expand...
Click to collapse
Wrong forum?

BenPope said:
Yep, that's right csj85, no less. Wait, what? Some random dude on the internet? Is that what proof is these days? When I studied for my degree, nothing from the internet was allowed to be submitted as evidence or research material; yeah, not even Wikipedia!
Click to expand...
Click to collapse
You guys amaze me. So you're actually suggesting that to prove a point about something as minor as whether a phone does or doesn't have GG2 someone photoshopped a tweet from HTC? There's an old adage, "people that can't trust, can't be trusted." Ponder that for a minute.

Mine has a small crack along one edge, I didn't drop it and no-one uses it but me. It's with HTC at the mo over the poor wifi issue but I'm hoping they'll sort the screen out too. I'm very careful with my phone, don't even take it out much but I'm thinking maybe there was a slight imperfection which I didn't notice and it propagated.
Sent from my GT-P7310 using xda app-developers app

BarryH_GEG said:
You guys amaze me. So you're actually suggesting that to prove a point about something as minor as whether a phone does or doesn't have GG2 someone photoshopped a tweet from HTC? There's an old adage, "people that can't trust, can't be trusted." Ponder that for a minute.
Click to expand...
Click to collapse
Sir i can assure you that the picture in question is in fact fake... I have the original right here!
Seriously though the screen can't scratch itself, it's glass! Look after it.
lol you guys...

Related

Pro Guard LFC (Liquid Fluorine Coat) Anti-Fingerprint

Hi there,
After dealing with all (decent) screens protector on the market I decided to remove them all even the crappy Sony film and use just an liquid.
I don't care about scratches. I mean our glass should be quite resistant.
My big big problem are fingerprints so I felt particular confident about our Japanese friends and I bought this: http://www.amazon.com/dp/B00CEE913M/ref=cm_sw_r_udp_awd_HCxQsb168QMCN
Tonight I'm going to apply it if someone of you is interested about results lemme know and I'll keep you updated.
UDATE:
So for the record I removed the sony original film protector, this how it was before:
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Here after I applied the Liquid after 12 hours of use without clean it:
Just to compare, I took a picture of my GF iPhone:
As you can see, still finger prints, but much less than before, and now seems a bit easier to clean too.
Here a neat video that show that (at the moment hehe) is really oleophobic:
https://dl.dropboxusercontent.com/u/5747628/IMG_0652.MOV.mov
Will I buy it again?: Quite expensive, that's true but now I'm quite satisfied, so currently yep I'll buy it again.
Sent from my C6903 using XDA Premium 4 mobile app
Sure tell us how it goes
Sent from my C6903 using Tapatalk
Yeah, I'd like to know as well.
This how was before:
Right now seems much better, but honestly I'll wait to use it all the day to compare.
Stay tuned!
DAddYE said:
This how was before:
Right now seems much better, but honestly I'll wait to use it all the day to compare.
Stay tuned!
Click to expand...
Click to collapse
Looks pretty nice. I'm using the Nillkin 9H on front and back and it looks and feels good. I get some smudges, and thats about it.
Hey, is that a landyard attached to the phone?
If so, which one is that?
Thanks
bhagiratha said:
Looks pretty nice. I'm using the Nillkin 9H on front and back and it looks and feels good. I get some smudges, and thats about it.
Hey, is that a landyard attached to the phone?
If so, which one is that?
Thanks
Click to expand...
Click to collapse
I got it from my old Lumia 1020
DAddYE said:
I got it from my old Lumia 1020
Click to expand...
Click to collapse
Definitely keep us updated, I'm interested in seeing how this works out for you. I'm also curious about those other nano coatings that I keep seeing.
Quick update. I'll post some pictures later. But so far, I'm quite satisfied. I mean is not the silver bullet but my display looks much more clean of finger prints. Sure some are there but quite normal also in phones with a native oleophobic coating. The surface looks also smoother. Keep in mind that I'm also not sure if I applied it fully correctly
Sent from my C6903 using XDA Premium 4 mobile app
Guys, updated the main thread with before/after.
Check the video too!!!
DAddYE said:
I don't care about scratches. I mean our glass should be quite resistant.
Click to expand...
Click to collapse
Quite resistant does not mean you won't get scratches. Corning glass 3 gets scratched. If you don't care then its your call.
It only takes a little bit of sand to do it. Going naked is not worth it.
Fingerprints is not a big deal compared to scratches, at least they come off.
DAddYE said:
My big big problem are fingerprints so I felt particular confident about our Japanese friends and I bought this
Click to expand...
Click to collapse
So it creates an oleophobic coat. That coat will wear out over time just like with other finger print resistant protectors.
So i wonder what the frequency for reapplying the coat will be ? 3 months ? 6 months ? less....
I've found precious little info as to durability of these oleophobic coats, people seem to be over the moon when they get the product and then seem to fall silent.
DAddYE said:
Will I buy it again?[/U][/B]: Quite expensive, that's true but now I'm quite satisfied, so currently yep I'll buy it again.
Click to expand...
Click to collapse
Wait...you get just one coat with this product ?
One 5ml bottle (about 140 sprays) with 30 polishing cloths, and one washable microfiber cloth
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Click to collapse
How many coats does this translate into for $27 ?
How many coats are you supposed to apply in one session ?
One Twelve said:
Quite resistant does not mean you won't get scratches. Corning glass 3 gets scratched. If you don't care then its your call.
It only takes a little bit of sand to do it. Going naked is not worth it.
Fingerprints is not a big deal compared to scratches, at least they come off.
Click to expand...
Click to collapse
You're absolutely right, I usually take quite care of my phones, never applied covers or screen protector, the first is just because I usually buy a phone more for the balance between features and esthetic so cover this phone to me means: okay go and buy a Samsung.
The latter because I'm unable to find a good one (without sensor/len holes) which doesn't ruin the colors and the display experience overall.
Fingerprints makes the phone (especially at the end of the day) a dirty bag, which is ashamed to me
One Twelve said:
So it creates an oleophobic coat. That coat will wear out over time just like with other finger print resistant protectors.
So i wonder what the frequency for reapplying the coat will be ? 3 months ? 6 months ? less....
I've found precious little info as to durability of these oleophobic coats, people seem to be over the moon when they get the product and then seem to fall silent.
Click to expand...
Click to collapse
I read that too, obviously like for other phones which comes it a native anti fingerprint coating you should not use alcoholic liquids to clean your screen. This will absolutely help, but right now I can't say if will fall within 1 week, 1 month or 1 year. I'll keep you updated.
One Twelve said:
Wait...you get just one coat with this product ?
How many coats does this translate into for $27 ?
How many coats are you supposed to apply in one session ?
Click to expand...
Click to collapse
It's supposed to offer some like 130 coats, on the amazon page there aren't many instructions, on their youtube channel they show (IIRC) 1 or 2.
I put A LOT of them, 3 exactly which was huge so IMHO you can have easily at least 50 coats, but again it depends to you. As my GF aways says to me, I tend to exaggerate, so next time I'll try with just 1.5
DAddYE said:
You're absolutely right, I usually take quite care of my phones, never applied covers or screen protector, the first is just because I usually buy a phone more for the balance between features and esthetic so cover this phone to me means: okay go and buy a Samsung.
Click to expand...
Click to collapse
Phone esthetic is probably #1 or #2 reason many people went with Z1. So here is the contradiction or let's say conundrum.
You want a good looking phone. You also want to use this phone. If there is no protection it will get scratches.
But you want a good looking phone. So what do you do if it gets scratched. How can you program your brain to ignore those scratches.
Cases there are one or two that look good but the choice is limited otherwise with Z1 for now.
DAddYE said:
The latter because I'm unable to find a good one (without sensor/len holes) which doesn't ruin the colors and the display experience overall.
Click to expand...
Click to collapse
Nilkin tempered glass has cutout for proximity sensor. I find people are very happy with this one. Brando also has it. Glass-M i'm not sure.
This cutout is essential for proper proximity sensor operation.
For the front facing camera its not required.
DAddYE said:
Fingerprints makes the phone (especially at the end of the day) a dirty bag, which is ashamed to me
Click to expand...
Click to collapse
This is personal. But i find that it does not interfere with viewing too much. It's when you look at it at an angle that it looks bad. But guess what Z1 will not work too well at an angle anyway so fingerprints is not problem with this model :laugh:
DAddYE said:
It's supposed to offer some like 130 coats, on the amazon page there aren't many instructions, on their youtube channel they show (IIRC) 1 or 2.
I put A LOT of them, 3 exactly which was huge so IMHO you can have easily at least 50 coats, but again it depends to you. As my GF aways says to me, I tend to exaggerate, so next time I'll try with just 1.5
Click to expand...
Click to collapse
Question is what happens when the coating wears out ? Does anybody know ?
Does the screen catch your finger where the coating was before. So its smooth in areas where coating is good and in other areas its little more sticky. This can get a bit annoying after some time.
The advanatage i see with this product is you clean the screen, put another coat and its new again. With the other protectors, once it wears out, then there is no way to apply another coat.
I don't think any phone comes with oleophobic layer on the screen OOTB. It's only on tempered glass protectors or in this case you apply it yourself.
One Twelve said:
Going naked is not worth it.
Click to expand...
Click to collapse
Difference in preference
One Twelve said:
So it creates an oleophobic coat. That coat will wear out over time just like with other finger print resistant protectors.
So i wonder what the frequency for reapplying the coat will be ? 3 months ? 6 months ? less....
I've found precious little info as to durability of these oleophobic coats, people seem to be over the moon when they get the product and then seem to fall silent.
Click to expand...
Click to collapse
That all depends on how much you dry hump your screen.
I'm two months in now ("Liquid Glass Shield"), and ready for a second coat to see if I can notice any improvement. That will give me a pretty accurate reading (seeing as I'm the only one who knows aprox how much I've been using it day to day.
One Twelve said:
Question is what happens when the coating wears out ? Does anybody know ?
Does the screen catch your finger where the coating was before. So its smooth in areas where coating is good and in other areas its little more sticky. This can get a bit annoying after some time.
Click to expand...
Click to collapse
Not getting that.
It becomes a very thin layer, so you sort of wear it down, very miniscule with each time you glide your finger over it.
I suspect the changes are just to slow for you to catch on, and you will just after a long while realize that it has in fact become less smooth.
For me this is no issue, as I will stay ahead of it by re-applying "sooner than later"
I do change the outlook of my phone pretty often, so my movements on the screen are fairly varied.
If you have extremly repetitive movements on the same spot all the time, maybe what you speak of can occur.
Inconclusive without rigid testing I would say
One Twelve said:
I don't think any phone comes with oleophobic layer on the screen OOTB. It's only on tempered glass protectors or in this case you apply it yourself.
Click to expand...
Click to collapse
And this is not true
benziii said:
Difference in preference
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Not a very wise one. Come across many people that decided to get protectors because the last one they cared for very carefully ended up getting scratched. These phones lose half their value in a year, if its scratched your resale price goes down further. Up to you.
Do you not see the irony here, how can you say you care about looks and go naked at the same time
You care about the phone in the initial weeks after that you forget about it, other things on your mind. It becomes a daily tool, a means to an end. A bumper with something for the back & front is a minimum. A pouch is another alternative. The ergonomics of these devices really does my head in, first you find something that is comfortable or close to it then you got to do the same with a case.
Another thing is i'm not too bothered about showing off the looks, i don't want to attract attention. Sometimes yes but most times its unnecessary. Say on the street when you're clicking stuff, last thing i'm going to do is show it to a stranger.
benziii said:
That all depends on how much you dry hump your screen.
I'm two months in now ("Liquid Glass Shield"), and ready for a second coat to see if I can notice any improvement. That will give me a pretty accurate reading (seeing as I'm the only one who knows aprox how much I've been using it day to day.
Not getting that.
It becomes a very thin layer, so you sort of wear it down, very miniscule with each time you glide your finger over it.
I suspect the changes are just to slow for you to catch on, and you will just after a long while realize that it has in fact become less smooth.
For me this is no issue, as I will stay ahead of it by re-applying "sooner than later"
I do change the outlook of my phone pretty often, so my movements on the screen are fairly varied.
If you have extremly repetitive movements on the same spot all the time, maybe what you speak of can occur.
Inconclusive without rigid testing I would say
Click to expand...
Click to collapse
Am speculating as to what will happen. Have seen liquid applicaiton products being sold as scratch guards but i think the idea is to prevent fingerprints.
benziii said:
And this is not true
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Click to collapse
Its not clear whether this comes standard or not as corning offers bare glass too.
Corning offers the option to have an oleophobic coating. Now whether the phone manufacturer chose it or not., which devices have this ez to clean layer or not is unclear.
The docs mention 'easy to clean' but the word oleophobic does not appear. maybe it was not in fashion in 2010 which is when this doc was made.
Complimenting Corning Gorilla Glass is a fluorosilane coating available to promote wipability for removal of fingerprints and residue to re-attain optical clarity.
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How durable is cornings easy-to-wipe coating ?
The ability for easy-to-clean coatings to survive repeated wiping is paramount. As such, a test to repeatedly wipe or rub the surface and test functionality after suitable iterations is required.Testing incorporates the use of a textile instrument used to wipe one cloth across another, to test the resistance of a cloth dye from rubbing off, referred to as a“crock meter”. This was suggested to Corning, as well as the generic use of the textile industry’s standard woven cotton cloth for testing.The test comprises of wiping the cloth across the coated glass surface in a reciprocating manner for the intended duration of wipes, with a load of ~ 1.5 PSI applied to the cloth. After attaining the intended number of wipes, the surface is tested for changes in static contact angle, which indicates coating degradation with severe changes in angles from initially high values for the coating (>100° for water) towards much lower values for base glass (typically <10° for clean, bare glass).
Conceptually this method of wiping imitates the approximate pressure a user would apply to a hand-held device when wiping the device across their shirt or slacks to remove fingerprint oil. Simple calculation suggests that ~10 wipes per day for three years compares to ~10,000 wipes, thus the target value of 20,000 wipes was identified to dictate suitable durability for offering to customers.
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Corning glass 3 specs, no mention of easy to wipe layer in there at all.
One Twelve said:
Do you not see the irony here, how can you say you care about looks and go naked at the same time
Click to expand...
Click to collapse
This sentence to me, IS ironic.
I'll flip it for you.
If you care about how your device looks, why would you wrap it up in a clunky case?
People threat their stuff in conjuction with how they care about it.
I'm fortunate enough to be able to go buy another one.
I threat it it very carefully, and if something unforeseen still were to happen, than that is the risk I have taken.
People want to protect their investment, and make it resellable, I get that.
Doesn't mean everyone who don't are reckless.
It's like buying a classy expensive couch, then laying a cheesy plastic on top of it.
Had it for like ten weeks now, and no, still not sick of it
Not important to show it off, but the feel in the hand, and myself admiring it is enough for me.
I wear a skin on the back, so I can put it down on unwelcoming surfaces.
Also get rid of the branding this way, which make it look more sleek imo.
One Twelve said:
Am speculating as to what will happen. Have seen liquid applicaiton products being sold as scratch guards but i think the idea is to prevent fingerprints.
Click to expand...
Click to collapse
This seems like a common misconception.
Alot of the products I have checked out, have explained to people in their faq's that it does not make the screen scratch proof.
It's for easier removal of grease, and for a untreated screen, it makes it smooth.
Without it, it will feel jittery, and your finger will start skipping all over.
As for the rest, I will not go into it, as it is beside topic.
I'm not a chemical engineer either, and these semantics serve noe purpose to the thread.
You seem however, interested in knowing how long these products lasts.
I used a crystalusion wipe on the previous Z I had.
Shortly after giving it away to my friend for his birthday, I tested how the screens felt next to each other.
Mine was clearly more smooth with its's fresh layer.
The layer on the Z was then maybe five months old.
So If you think it will last like half a year or more, then you might be dissapointed.
Products differ though, and their might be a better one out there that I have not tried of course
Well I don't use any protectors on my phones except for the very odd time that I don't have either a shirt with a pocket or a jacket on, for those times I use a pouch. At least that way when I'm using the phone it feels nice. I have tried a screen protector but not for me. I see friends that use screen protectors and I have yet to see a good one.
Also I find that without any protection on my phone I am more carfull with it.
I remember back in the day when I had an iphone 4s people used to spend so much on bumpers that they used to put protection on their bumpers. Funny.
very interesting
very nice product!
i will try to find in Brazil.
it has some cons?
DAddYE said:
(...) The latter because I'm unable to find a good one (without sensor/len holes) which doesn't ruin the colors and the display experience overall.(...)
Click to expand...
Click to collapse
One Twelve said:
(...) Nilkin tempered glass has cutout for proximity sensor. I find people are very happy with this one. Brando also has it. Glass-M i'm not sure.
This cutout is essential for proper proximity sensor operation.
For the front facing camera its not required.(...)
Click to expand...
Click to collapse
Hey there guys. You might be interested in a research I've done on Tempered Glass protectors for Z1, currently available on market: http://forum.xda-developers.com/showthread.php?t=2519604
One of the most recent finds is the Crystal Armor's Luxury Edge 0.2mm Screen Protector (http://www.crystal-armor.com/#!/items/5291cf428a56105df40007b0). I believe it is the only protector without any cut-out (neither for camera nor for the proximity sensor).
I've also thought that the cutout for the proximity sensor is the essential element, but it seems that it is not after all. I'm not sure if the phone behavior stays the same after the application of the protector, so someone would have to buy it and test it. Since my Glass-M glass protector cracked (phone fell on bathroom tiles literally face down, so the protector most likely saved my screen), I think I will give it a try.
Anyone tried the IMOS screen protector?
Sent from my awesome Sony Xperia Z1
Shander said:
I've also thought that the cutout for the proximity sensor is the essential element, but it seems that it is not after all. I'm not sure if the phone behavior stays the same after the application of the protector, so someone would have to buy it and test it.
Click to expand...
Click to collapse
It gets quirky if the sensor is covered. The solution is to re-calibrate the proximity sensor. The Z Ultra lets you do it, i'm not sure if the Z1 can do it. yet.
Shander said:
Since my Glass-M glass protector cracked (phone fell on bathroom tiles literally face down, so the protector most likely saved my screen), I think I will give it a try.
Click to expand...
Click to collapse
heh, this is life isn't it. Unpredictable. You took the time to get a good protector and broke it shortly after. But maybe it saved you from worse and that is why you took the trouble to find one

Cheap Lens?

I'm not sure if I'm correct in assuming it is a lens, however has anyone noticed just what awful quality the glass covering the camera on the back of the phone is? The depth sensing camera seems to be a completely different glass to the glass the actual shooting camera.
I have noticed that it picks smudges up so easy, and it is near impossible to clean them off. Even with a fibre cloth, is still leaves marks on there! Also, it's super easy to scratch. I have kept my phone in a case since day one, and it's got multiple hairline scratches on it. A lot of the time people report the HTC One M8 as taking bad pictures, in reality it's because the lens is smudged because when you clean it up it looks better. It seems like HTC have literally just slapped a piece of untreated glass on there, it's worse than a mirror for marks!
jaaystott said:
I'm not sure if I'm correct in assuming it is a lens, however has anyone noticed just what awful quality the glass covering the camera on the back of the phone is? The depth sensing camera seems to be a completely different glass to the glass the actual shooting camera.
I have noticed that it picks smudges up so easy, and it is near impossible to clean them off. Even with a fibre cloth, is still leaves marks on there! Also, it's super easy to scratch. I have kept my phone in a case since day one, and it's got multiple hairline scratches on it. A lot of the time people report the HTC One M8 as taking bad pictures, in reality it's because the lens is smudged because when you clean it up it looks better. It seems like HTC have literally just slapped a piece of untreated glass on there, it's worse than a mirror for marks!
Click to expand...
Click to collapse
You may want to add that the 4UP camera we are having can see stuff that other cameras can't see. In example dust where you can see that we can see dust more than any other camera in the market when taking a picture in a dusty surface. Yes I agree with you I always wipe my lens before wanting to take a good picture.
jaaystott said:
I'm not sure if I'm correct in assuming it is a lens, however has anyone noticed just what awful quality the glass covering the camera on the back of the phone is? The depth sensing camera seems to be a completely different glass to the glass the actual shooting camera.
I have noticed that it picks smudges up so easy, and it is near impossible to clean them off. Even with a fibre cloth, is still leaves marks on there! Also, it's super easy to scratch. I have kept my phone in a case since day one, and it's got multiple hairline scratches on it. A lot of the time people report the HTC One M8 as taking bad pictures, in reality it's because the lens is smudged because when you clean it up it looks better. It seems like HTC have literally just slapped a piece of untreated glass on there, it's worse than a mirror for marks!
Click to expand...
Click to collapse
I agree about the smudging, alot of times I will pull out my phone to shoot something and notice alot of glaring on lights and 99% of it is because of the lens being smudges.
I wonder if a oleophobic coating will help it resist smudging.. I also am thinking of grabbing the Nilkin Glass screen protector since it has a camera cover as well
Definitely used the cheapest type of glass for the lens covers and even optical glass..color fringing, vignetting and ghosting plague this camera..guess they spent all of their costs on the metal build and speakers..just sad
Sent from my HTC One_M8 using XDA Free mobile app
Do your 'scratches' look like this?
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UgXvibe said:
Do your 'scratches' look like this?
View attachment 2728935
Click to expand...
Click to collapse
Yeah, exactly like that. You need the light to see them, but I'm sure they are affecting image quality. It's actually making me consider switching to the Galaxy S5. I use my camera a lot, but for things like Instagram and Social Sharing so the megapixel count was never a big deal to me, what is a big deal is treating my phone with all the love and care I can and ending up with ridiculous scratches like that!
jaaystott said:
Yeah, exactly like that. You need the light to see them, but I'm sure they are affecting image quality. It's actually making me consider switching to the Galaxy S5. I use my camera a lot, but for things like Instagram and Social Sharing so the megapixel count was never a big deal to me, what is a big deal is treating my phone with all the love and care I can and ending up with ridiculous scratches like that!
Click to expand...
Click to collapse
I hear ya. I am anal about keeping all my phones pristine. Seems that its dangerous to post about this on forums because it turns into "People need to take more care of their phone" posts which is enraging. If I did it, I would admit it..
The fact that it is getting worse over time even though I am completely keeping it away from anything that would even remotely scratch it is annoying..
I opened a case with HTC and I will send it to them. If they say it's abuse I'm not sure what I'll do.
UgXvibe said:
I hear ya. I am anal about keeping all my phones pristine. Seems that its dangerous to post about this on forums because it turns into "People need to take more care of their phone" posts which is enraging. If I did it, I would admit it..
The fact that it is getting worse over time even though I am completely keeping it away from anything that would even remotely scratch it is annoying..
Click to expand...
Click to collapse
It's unacceptable, I had the M7 last year and it didn't scratch like this, and look carefully at your second camera... the lens seems a lot stronger.
Glad someone feels the same!
jaaystott said:
It's unacceptable, I had the M7 last year and it didn't scratch like this, and look carefully at your second camera... the lens seems a lot stronger.
Glad someone feels the same!
Click to expand...
Click to collapse
I compared it to my M7 that I had over a year and not a scratch.. I carry this phone the exact same way. Puzzling to say the least.
UgXvibe said:
I compared it to my M7 that I had over a year and not a scratch.. I carry this phone the exact same way. Puzzling to say the least.
Click to expand...
Click to collapse
Has it caused noticeable effect to your pictures?
jaaystott said:
Has it caused noticeable effect to your pictures?
Click to expand...
Click to collapse
Yes, completely unusable at this point. >> http://forum.xda-developers.com/showpost.php?p=52461742&postcount=422
I am a strong defender of the 4MP camera on this phone and have advertised my pics everywhere.. can't do that anymore.
My M8 album.. https://www.flickr.com/photos/[email protected]/sets/72157643182480033/
UgXvibe said:
Yes, completely unusable at this point. >> http://forum.xda-developers.com/showpost.php?p=52461742&postcount=422
I am a strong defender of the 4MP camera on this phone and have advertised my pics everywhere.. can't do that anymore.
My M8 album.. https://www.flickr.com/photos/[email protected]/sets/72157643182480033/
Click to expand...
Click to collapse
I'm going to contact my Carrier tomorrow and see if I can get a replacement, just tell them the device is faulty or something and in the meantime I'm going to try and get a rear screen protector. I think HTC really did skimp on the quality of the lens here. Not good.
jaaystott said:
I'm going to contact my Carrier tomorrow and see if I can get a replacement, just tell them the device is faulty or something and in the meantime I'm going to try and get a rear screen protector. I think HTC really did skimp on the quality of the lens here. Not good.
Click to expand...
Click to collapse
If HTC denies repairs I may go the Verizon route and see what can be done.. I have insurance on the phone so we'll see..
I saw someone advertise these today.. http://www.slickwraps.com/HTC-One-M8-Lens-Protector-p/sw-htconem8-lenspro.htm
I will definitely do this with a new lens.
UgXvibe said:
If HTC denies repairs I may go the Verizon route and see what can be done.. I have insurance on the phone so we'll see..
I saw someone advertise these today.. http://www.slickwraps.com/HTC-One-M8-Lens-Protector-p/sw-htconem8-lenspro.htm
I will definitely do this with a new lens.
Click to expand...
Click to collapse
Good luck, I hope you manage to resolve it. Not to go off topic, but in your Album how did you manage to get that close-up of the moon? It looks awesome, but I'm scratching my head here as to how you did it!
In regards to the protectors, for $3 they are more than worth it, I just find it ridiculous that I'm having to.
jaaystott said:
Good luck, I hope you manage to resolve it. Not to go off topic, but in your Album how did you manage to get that close-up of the moon? It looks awesome, but I'm scratching my head here as to how you did it!
Click to expand...
Click to collapse
Through a telescope. :cyclops:
UgXvibe said:
Through a telescope. :cyclops:
Click to expand...
Click to collapse
Of course!! My bad :highfive::silly:
I had the same problem. I spoke with ATT (30 days after having the phone) and complained about the lens and how it affects my pictures greatly. I had told them that HTC referred me to my carrier (which they did). ATT said all they can do was refer me to the warranty department, as i did not want to have to pay a $199 deductible on insurance for a build quality issue. I called and explained to the warranty guy that the phone is in EXCELLENT condition with the exception of the lens. All bezels around both DUO lens and rear camera are in perfect condition, no scratches on the screen, no water damage etc. He went and got confirmation that it did fall within warranty policy, stating that "the lens scratches are okay per the examiners". They shipped me a "like new" phone Thursday night. i received it yesterday and pretty sure the phone is brand new. I had ordered a Nillkin screen/camera protector and applied it last night. I also ordered the new lens protectors from Slick Wraps. I sent my old phone back today.
They did give me an option to go to a nearest ATT warranty facility and swap phones, but i did not feel like driving about 30 miles.
its_dale said:
I had the same problem. I spoke with ATT (30 days after having the phone) and complained about the lens and how it affects my pictures greatly. I had told them that HTC referred me to my carrier (which they did). ATT said all they can do was refer me to the warranty department, as i did not want to have to pay a $199 deductible on insurance for a build quality issue. I called and explained to the warranty guy that the phone is in EXCELLENT condition with the exception of the lens. All bezels around both DUO lens and rear camera are in perfect condition, no scratches on the screen, no water damage etc. He went and got confirmation that it did fall within warranty policy, stating that "the lens scratches are okay per the examiners". They shipped me a "like new" phone Thursday night. i received it yesterday and pretty sure the phone is brand new. I had ordered a Nillkin screen/camera protector and applied it last night. I also ordered the new lens protectors from Slick Wraps. I sent my old phone back today.
They did give me an option to go to a nearest ATT warranty facility and swap phones, but i did not feel like driving about 30 miles.
Click to expand...
Click to collapse
So you got a new phone through ATT and not HTC correct? I am shipping mine off to HTC tomorrow. I spoke with Jason Mackenzie from HTC about my issue and he assures me it will be taken care of.. we'll see.
Thank God there are people who still talk about actual problems. If I didn't find this topic I would have gone on and buy it on 11th, Jeez! This is a childish thing, it's beyond me how on earth hTC released a phone with some cheap plastic / glass or whatever that bloody thing is.
Still asking, this is happening with all devices right? I mean it's just not a defective batch, but the whole package of M8, worldwide?
devilsdouble said:
Thank God there are people who still talk about actual problems. If I didn't find this topic I would have gone on and buy it on 11th, Jeez! This is a childish thing, it's beyond me how on earth hTC released a phone with some cheap plastic / glass or whatever that bloody thing is.
Still asking, this is happening with all devices right? I mean it's just not a defective batch, but the whole package of M8, worldwide?
Click to expand...
Click to collapse
Im thinking this lens thing is not an epidemic. There aren't many people with this concern. I bet it was a batch of phone lenses that didn't get treated or something. Besides this i have no problems at all with the phone.. Cant wait to get it back actually.
Sent from my Xoom using Tapatalk

Skinomi Screen Protectors

Here is a review I posted on Amazon about my terrible experience with Skinomi that I wanted to share.
I purchased this protection kit after reading through many reviews, and looking around for something simple that also protects my device from scratches. Little did I know what was going to happen after installing the screen protector.
The rear panels have a texture to the 3M film that gives you a little better grip than the aluminum of the G Pad, and the installation instructions are not great, but a few videos on their youtube page will help out with this.
The problems started when I installed the screen protector as directed in the instructions both on their webpage and youtube page. I powered the device off and cleaned it as stated (you obviously can't remove the battery on the device and this is an optional step) then I proceeded to lightly spray the solution onto the film and screen after washing my hands and installed it. I used a plastic card along with a microfiber cloth to squeegee out the bubbles and liquid as directed. The only problem was that the LG G Pad got the liquid inside of it because my device would no longer power on (the screen would just flicker and it would shut off) I charged it and tried to boot the device to no avail. Keep in mind I did not douse the device in the spray, I used the amount that was stated I.E. lightly spray as is shown in the video.
I also did not get any liquid near the SD card slot, charging port or headphone jack (these are the only openings on the devices besides the back speakers. I am to say the least extremely upset that my brand new tablet was destroyed by the product that was bound to protect it. I am not new to screen protectors, let alone wet application ones. I have owned many over the years from the Zagg ones to a tempered glass protector and everything in between. This product cleary is at fault for their process involved, and I would not recommend it to anyone!
I contacted customer support via a phone call and I was told that its not their responsibility and there is a disclaimer on the box and inside. I looked high and low and could not locate the "disclaimer". I even took pictures and emailed it to them. I was met with a rude representative (4 actually) who constantly spoke over what I was saying, jumped to conclusions and otherwise were unhelpful. When I requested a supervisor I was told that all of them are in a meeting. I asked when the meeting would be over (but no one knew) clearly the representatives didn't want to address the actual issue. I am disgusted by the lack of support and the blatant disrespect that the company has shown toward its customers. I will be pursuing a solution through whatever means possible and spreading the word of their terrible products and practices. I wanted to share this story so others do not fall to the same fate or have their devices become inoperable due to a faulty product and a terrible company.
EDIT: Mods can you please move this over the the accessories section. I accidentally posted it in the wrong section. Thank you
Update: I tried to call them back to speak with a supervisor but they blocked my cell number. When I call it says "the number can not be reached from your area code" this is a terrible company that blacklists any customers who call them out. I called from another phone at it went through.
I'm sorry to hear about your bad experience, I personally don't use screen protectors anymore. Gorilla glass and its competitors have become so good that as long as I don't keep my device in the same pocket with my keys everything is fine, and it looks much much better than with a screen protector that will always be scratched and have bubbles, it also feels much less smooth.
Sent from my iPhone using Tapatalk
EdenGottlieb said:
I'm sorry to hear about your bad experience, I personally don't use screen protectors anymore. Gorilla glass and its competitors have become so good that as long as I don't keep my device in the same pocket with my keys everything is fine, and it looks much much better than with a screen protector that will always be scratched and have bubbles, it also feels much less smooth.
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
I feel the same way, I have a tempered glass on my Note 3 and I really like the feel of just glass. I use the G pad for my text books so I don't have to carry around 1000 page engineering books all day at school. I usually use one because I don't want to completely destroy the tablet with all f the constant moving around in my backpack. Thankfully I had a warrantee through SquareTrade which will cover the damages, but I still feel that other people should know.
I really like my G Pad and I wish that I did further research about the Skinomi protectors and wet application for the G pad so I could have avoided this. Hopefully if it can't be fixed I will have another one in a week or two, but I would be much more upset if I didn't have coverage for this. I am really meticulous when I apply these things so I am just disappointed that the G pad isn't sealed well and the fluid (soapy solution provided) is "very thin" in terms of its viscosity so it just goes into the tiniest of crevices. I might just throw my new one back into its TPU case and get a sleeve for it even though my backpack has a padded felt like pouch to prevent damaging the screen. The carbon back panels were really nice and not hard to install ones you figured out how to do the corners, but I will never use another wet application protector on a non water proof device.
Pilz474 said:
I feel the same way, I have a tempered glass on my Note 3 and I really like the feel of just glass. I use the G pad for my text books so I don't have to carry around 1000 page engineering books all day at school. I usually use one because I don't want to completely destroy the tablet with all f the constant moving around in my backpack. Thankfully I had a warrantee through SquareTrade which will cover the damages, but I still feel that other people should know.
I really like my G Pad and I wish that I did further research about the Skinomi protectors and wet application for the G pad so I could have avoided this. Hopefully if it can't be fixed I will have another one in a week or two, but I would be much more upset if I didn't have coverage for this. I am really meticulous when I apply these things so I am just disappointed that the G pad isn't sealed well and the fluid (soapy solution provided) is "very thin" in terms of its viscosity so it just goes into the tiniest of crevices. I might just throw my new one back into its TPU case and get a sleeve for it even though my backpack has a padded felt like pouch to prevent damaging the screen. The carbon back panels were really nice and not hard to install ones you figured out how to do the corners, but I will never use another wet application protector on a non water proof device.
Click to expand...
Click to collapse
I recall one of the guys on here had the same problem with another wet application screen protector. At the time it swayed me to buy a dry application Protector, but I've never been over the moon about it.
My youngest scratched it an hour after fitting when she drew across the screen with a kids pencil, which was shocking as kids pencils are so soft.
I bought a zagg in the sale last week and got it yesterday. You've made me nervous now.
Hope you get this sorted,
All the best rich
Sent from my LG-V500 using XDA Premium HD app
Pilz474 said:
EDIT: Mods can you please move this over the the accessories section. I accidentally posted it in the wrong section. Thank you
Click to expand...
Click to collapse
The mods don't have time to read every post in detail. The best things to do is to report the thread to bring it to their attention by clicking the report button on the top right of the post:
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whoamigriffiths said:
I recall one of the guys on here had the same problem with another wet application screen protector. At the time it swayed me to buy a dry application Protector, but I've never been over the moon about it.
My youngest scratched it an hour after fitting when she drew across the screen with a kids pencil, which was shocking as kids pencils are so soft.
I bought a zagg in the sale last week and got it yesterday. You've made me nervous now.
Hope you get this sorted,
All the best rich
Sent from my LG-V500 using XDA Premium HD app
Click to expand...
Click to collapse
I did get a refund for the protector (obviously since it broke my G Pad) and Amazon wasn't too happy with the way that Skinomi handled the situation. I can't call their number since I'm they blocked it, and their email response to me was "sorry we can't help you" and that was all.
Their customer service is on par with that of Comcast who time and time again have been rated as the worst company for customer service. Amazon told me to file a complaint against them so it can be investigated and if necessary they will take action. I am still shocked at how rude the representatives were, if you asked a question the rep would cut you off mid sentence with an answer to something that wasn't completely asked yet. Then if you ask then to please stop, the rep will say you are uncooperative and hang up or transfer you to another equally rude person. Also when I inquired as to why I couldn't speak to any supervisor I was met with a sarcastic/childish response. I always strive to be as polite as possible, but when you are constantly rude to a customer and belittle them, its understandable that I would be upset. (in their eyes if you weren't whispering you were yelling at them and it was "unprofessional")
I will definitely be taking my business elsewhere, but I wanted to get the word out about their lack of customer service and support for their own products. Especially when in my box there are no disclaimers (which were 'supposed to be in there'). I'm not blind, or dumb, but apparently I need to be able to read the invisible words on the box.
Lets hope that either the company changes for the better or people stop supporting them if this is how they act.
Shocking behaviour,
Hopefully Amazon will investigate, so it's definitely worth pursuing this.
I wouldn't be surprised, if they find in your favour, that they suspend or even ban Skinomi from their site.
I'm not sure how you would go about it but it would be great if this made it to the xda news /portal.
All the best rich
Ps I still haven't manned up and installed the zagg
Sent from my LG-V500 using XDA Premium HD app
sorry to hear that happen to you. wow that crazy how it got in your screen because i just installed a skinomi screen protector that i won on there facebook contest and i didn't get that problem. so do you know how did the liquid get in the screen because there is actually a gap on the screen between the plastic casing. best of luck to you.
Personally, I think that screen protectors are a waste of money and they degrade the use of the device. The real threat to these devices is a cracked screen, and screen protectors won't prevent that. Unless you wear sandpaper gloves or you're very careless, you're not likely to scratch these screens.
I went with a $10 armorsuit protector from Amazon that was a perfect fit and looks good.
I like that it makes the display a little more matte and provides a little resistance. I also hate hate hate scratches of any kind, so I never feel bad about going with a screen protector or replacing one if it gets messed up. It does absolutely stop a screen from getting cracked, but the only screen I've ever cracked was when I accidentally left it in a pocket and knelled down on it, so that's not my biggest fear.

Please check your phone for this build quality issue. See picture and details.

With your phone on a white webpage in a dark room, and with the brightness turned up fully....Look directly at the side of the phone above the volume buttons and along the length of the webpage on the screen....Do you see a small gap with light coming through below the black paint on the glass and the metal? See pic.
This is not a reflection due to the curved glass, and it is not a simple build quality issue due to black painted area not going down far enough.
Mine is an actual gap that I can stick a corner of a piece of paper into quite far. It also disappears when I press down on that side of the screen.
My wife got the same phone at the same time, and hers is the same!
Who else has this issue?
I have this issue. It makes the phone look absolutely disgusting. I actually thought it was a glass reflection thing though so it hasnt bothered me until now.
I noticed a huge increase in dirt/grime throughout the edge areas lately.. How does sending the phone back work? I'm unable to drive anywhere near the only Samsung store (in TO -_-)
Add a poll to this thread!!
P.S. Like OP says... You should be in a dark room with the screen at max brightness to CLEARLY see this. It really shows when im watching movies at night -_-
Yep....i saw some specs of dust in there as well. I wonder if this means the phone itself is no longer resistant to water and dust?
Damn. I will likely be taking both of mine back to Best Buy tomorrow.
cmilviper said:
Yep....i saw some specs of dust in there as well. I wonder if this means the phone itself is no longer resistant to water and dust?
Damn. I will likely be taking both of mine back to Best Buy tomorrow.
Click to expand...
Click to collapse
Yea I thought that as well and it scared the **** out of me. If I stick a piece of paper in the gaps, I can actually feel the rubber adhesive coating thats about 5mm in.. If you think about it... Thats a HUGE gap. HUUGE. And thats completely all around the edges.. Its even worse at the corners.
If you look at pictures of the S7 Edge screen at night, you will NOT see any of this. This is absolutely a defect.
I agree!
I may try to tape it off, and smear some black silicone in the side gaps, clean it up, and see if I can be happy with it.......otherewise they are going back.
Oh and I heard this is mainly only affecting black Note 7's?
cmilviper said:
I agree!
I may try to tape it off, and smear some black silicone in the side gaps, clean it up, and see if I can be happy with it.......otherewise they are going back.
Oh and I heard this is mainly only affecting black Note 7's?
Click to expand...
Click to collapse
Idk. After looking it up, I noticed that the black S7 Edge wasnt having this issue, so either this is a defect, or a horrible, horrible design flaw.
Pics of the black S7E with mid brightness:
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---------- Post added at 07:52 AM ---------- Previous post was at 07:39 AM ----------
Here are a few pics of the light bleeding on my Note 7:
THIS IS THE LIGHT BLEEDING, ITS NOT THE METAL REFLECTION.
Heres a picture of the top and bottom edges (screen on but blocked with cards so you can actually see the light bleeding due to the gaps):
I think everyone has this issue. Maybe only about painting job not cover all of the edges.
But I don't think it will make the phone lose water resistant
thanhhungtn1 said:
I think everyone has this issue. Maybe only about painting job not cover all of the edges.
But I don't think it will make the phone lose water resistant
Click to expand...
Click to collapse
This has never happened on any other phone I have had. Keep in mind this happens on the top and bottom.. Which means it is nut a curved screen related issue. This is a gap issue that causes the edge of the glass panel to be exposed that creates travelling light to bleed out of the edges.
imatts said:
This has never happened on any other phone I have had. Keep in mind this happens on the top and bottom.. Which means it is nut a curved screen related issue. This is a gap issue that causes the edge of the glass panel to be exposed that creates travelling light to bleed out of the edges.
Click to expand...
Click to collapse
Yes, I know. Every note7 has that issue. It's just the painting job problem. Normally the painting must cover all of the edges to not allow the lights from the back lid come out.
Mine have this issue too but still can swim under water.
thanhhungtn1 said:
Yes, I know. Every note7 has that issue. It's just the painting job problem. Normally the painting must cover all of the edges to not allow the lights from the back lid come out.
Mine have this issue too but still can swim under water.
Click to expand...
Click to collapse
Being afraid of the phone not having proper IP rating is one thing, but what bugs me the most is how it makes a $1,200 phone feel like a $200 phone.
imatts said:
Being afraid of the phone not having proper IP rating is one thing, but what bugs me the most is how it makes a $1,200 phone feel like a $200 phone.
Click to expand...
Click to collapse
yes. it's a little bit annoying when in the dark room.
But it doesn't bother me at all when in the bright room and under sunshine. Actually I use S-cover so most of the time I didn't notice it lol.
Samsung better has an announcement for this.
I can confirm I have the same issue, but only on the S pen side; didn't notice any gaps with the other 3 sides so certainly seems like a defect.
I have a uniform space all around the device between the glass and the inner metal frame. The space is enough for a piece of paper to be slid in. I would suspect, I don't know, that bonding metal to glass needs some form of expansion gap due to heat?
I have just looked at my Samsung galaxy S6 Edge+ and this has no such space BUT this does not mean that the S6 Edge doesn't have an expansion gap. Such expansion factors can be achieved in different ways.
I doubt dust will enter between that space and get in-between the glass and screen?
I will go to the store today and speak with the manager and request he contact Samsung regarding this matter. I will also call Samsung myself latter in the day.
It would indeed be a major blunder IF this was a design or manufacturing fault on the part of Samsung. At present I cant really see the quality control being so poor, not as all phones appear to have this space no matter what continent we live on? The sheer scale, if this is a problem, would be hyper damaging to not only the reputation of Samsung but also its finances.
I also have a gut feeling that trying to receive an honest sensible response from Samsung is going to be a problem, still I shall be discussing this with the store manager so IF, in the future, this is a genuine problem, he will respond accordingly.
I could do without this at present. Still has to be sorted.
Thanks to the OP for having the eyes of a hawk and giving us the heads up. I SUGGEST THIS THREAD BE PINNED.
Ryland
I have contacted Samsung mobile technical and they said they would call me back. Hmmm, didn't say what year though.
I shall visit the retailer very shortly.
I must add I have visited the Samsung site and the photo's of the note 7 clearly show a space between the glass and the metal frame?
Ryland
Ryland Johnson said:
SUGGEST THIS THREAD BE PINNED.
Ryland
Click to expand...
Click to collapse
I suggest binned instead of pinned
Reason being is that I don't want to now make the screen full white brightness and look at the sides in the dark, just in case I spot something that will then make me constantly obsess about it
Sent from my SM-N930F using Tapatalk
There is a little gap in all of the units I have seen, its a fair assumption that its that gap that creates this light leak.
EarlZ said:
There is a little gap in all of the units I have seen, its a fair assumption that its that gap that creates this light leak.
Click to expand...
Click to collapse
So they should be painting/coating these edges in order to stop this from happening. Should have been like this to begin with -_-
I havent had improper light leaks since 2010 lol
Seems OK on my coral blue, I'll try in darker room later
cmilviper said:
With your phone on a white webpage in a dark room, and with the brightness turned up fully
Click to expand...
Click to collapse
How often do you stare at the side of your phone at 100% brightness in a dark room? This reminds of a thread in the GT-i9100 forum where people saw gray blotches on the display if it was at 10% brightness while displaying a gray background in a dark room. Since I never do either of those two things put me on the not concerned list. And I know, a gazillion dollar device should be "perfect."
tonymy01 said:
I suggest binned instead of pinned
Reason being is that I don't want to now make the screen full white brightness and look at the sides in the dark, just in case I spot something that will then make me constantly obsess about it
Sent from my SM-N930F using Tapatalk
Click to expand...
Click to collapse
Oh brother how I hear you :highfive:
The LAST thing I want or need is a performance with my Note 7 however....I vividly recall owning the Asus Transfomer Prime tablet with key board some years ago. I am a long term fan of Asus products. Wow did they drop the ball with the Prime. Problem was/is the casing was all metal so the GPS didn't work at all and the net signal strength was near zero too. This was THE cutting edge tablet of its time and also the most expensive and very hard to find one.
The end result from Asus after petitions and court cases was to place a sticker on the boxes saying the device had no GPS? What they did about the other issues I dont know, mine went back! Point is big brand names DO make some truly awful blunders.
A blunder in itself is not the problem its getting brands like Asus, Sony Samsung etc to acknowledge such a blooper has been made. This is why I am taking this thread with caution but also treating the matter seriously.
Until I had read this thread I had not noticed any such phenomena as my mobile is in a flip case.
When the OP said he could slip paper into the gap that concerned me and still does until I can be assured that this is not a design problem.
I totally agree we must not be OCD but a cautious responsible investigation is not going to harm us. :highfive:
Better to be safe than sorry and find after 14 days one is stuck with a mobile with a possible problem.
Ryland
---------- Post added at 01:26 PM ---------- Previous post was at 01:19 PM ----------
BarryH_GEG said:
How often do you stare at the side of your phone at 100% brightness in a dark room? This reminds of a thread in the GT-i9100 forum where people saw gray blotches on the display if it was at 10% brightness while displaying a gray background in a dark room. Since I never do either of those two things put me on the not concerned list. And I know, a gazillion dollar device should be "perfect."
Click to expand...
Click to collapse
I respect your posts and enjoy reading them.
Provided this 'gap' does not affect the devices water-dust resistance I am also satisfied.
I am not given to flights of fancy nor do I panic about such material things. I do desire to ensure my investment is taken care of though and a little careful research with caution can but be a good thing. After all if there is a blunder we will all benefit from the OP's post. :fingers-crossed:
I will keep a million miles away from turning this gap into a 'bendgate'. Such matters also peeve me.
I can slide a piece of paper in-between my screen and the body. I cannot do this on my Edge S6+. Its needs sorting.
Ryland

Question Google Pixel 6 Pro "Spontaneous" Screen Cracks

Pixel 6 and Pixel 6 Pro owners are reporting "spontaneous" screen cracks​BY SCOTT SCRIVENS
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who else has had their google pixel 6 pro screen crack on them while charging or while it wasnt used - Google Pixel Community
Another reported example (Source)
A cracking phone in more ways than one​​In an ideal world, expensive tech products would all be perfect right out of the gate and we'd never have to report on any issues. Sadly, that's not the world we live in, and every device will have the odd problem. Google's Pixel 6 and Pixel 6 Pro are no stranger to this — the latest unfortunate defect relates to the display. Several owners have reported cracks appearing on the front glass of their new Google phones, and they're at a loss when it comes to explaining why.
Numerous bewildered Pixel owners have taken to Reddit and Google's support forum to express their displeasure, with reports stretching back a couple of months. The more expensive Pixel 6 Pro, with its curved glass screen, is at fault in the majority of cases, but the regular Pixel 6 is also implicated by some. Both phones are built using Gorilla Glass Victus front and back, which is said to be the toughest phone glass on the market. This hasn't stopped units from developing cracks, with most examples starting in the corners of the display or from one of the sides. Using a case or screen protector doesn't seem to make this any more or less likely to happen.
​
Examples taken by Pixel owners (Source)
Spontaneous screen cracks like this aren't uncommon in smartphones, and they usually stem from a small manufacturing defect that causes pressure to build up in the display glass that eventually gives in and splits. Dramatic changes in temperature can also be a cause. It's more likely that there was simply a bad batch of Pixels that went out with a particular hardware fault, rather than this being a problem that every phone might face. So there's little reason to worry if you own a Pixel 6 and this hasn't yet happened to you yet. If it has, you're sadly just very unlucky since it probably affects a minuscule percentage of all the Pixels out there.
Examples taken by Pixel owners (Source)
From reading the customer complaints, it doesn't appear that the company has yet acknowledged this as a manufacturing defect — instead, the company line appears to be that these display cracks are the fault of the owners and that it isn't an issue that will be covered by the warranty. "Screens don't just crack" was the Google response reported by one disgruntled customer. This means they are having to shell out for screen replacement repairs themselves. Some are also finding that carrier insurance claims will only replace the entire phone at additional cost rather than just the screen, which is understandably very frustrating.
According to some reports, Google has said it is actively investigating the issue, so we hope they'll provide more clarity for owners and potentially free replacements if it's confirmed that there's a manufacturing defect to blame. With this many reports, it seems unlikely that user error is at fault.
We've reached out to Google for comment and will add any statement we get to this post.
Uh oh, some Pixel 6 and Pixel 6 Pro owners are reporting spontaneous screen cracks
A cracking phone in more ways than one
www.androidpolice.com
fake news. you can tell they dropped their phones hence why the pictures are showing cracks on the corners
every few years. same thing is reported. doesn't matter if its Pyrex, Ovens or Smartphones. Been (falsely reported) since 1994. next...
and what happened to "all those" reports on "reddit" that were able to unlock their pixel 6's with a different fingerprint ...hmmm... nothing. nada. zip. or all these reports of "Google unlocking phones and accessing nudes!" at the warranty depot. jeez. what times we live in.
Pretty sure that those corner cracks are deliberate/drop damage. Many people that destroy their phone want a free new one, so they claim a "defect".
Of course it's entirely possible that some cases here are indeed caused by a defect - Phones these days are crammed to the top with stuff and since materials expand/decrease in size when they get colder/hotter, some cracks/damages might be caused even without user interaction - but it's hard to differentiate and find out the freeloaders that lie.
I did a bit of research on the topic and it seems that if tempered glass "randomly" explodes/cracks, usually the entire glass gets damaged/breaks, as you can see here.
I tried to find some genuine people on reddit that suffered these random glass going kaput problems, and the ones I found confirm my assumption
https://www.reddit.com/r/gadgets/comments/2mpyfv
Pictures of Samsung Galaxy S20 Ultra users that reported the camera glass shattering also experienced these "grand scale" breaks because of a weakpoint.
Examples
So I'd say these two phones here linked in this thread are probably fakenews, but then again I am not an expert and their stories might be genuine.
hello00 said:
fake news. you can tell they dropped their phones hence why the pictures are showing cracks on the corners
Click to expand...
Click to collapse
That!!!
While it doesn't prove that it never happens, EVERY ONE of those images in OP's post show evidence of being dropped.
The guy didn't even bother to wipe off the dirt off his screen xD.
Staged
If the could at least stopped dropping the phone...
I have never cracked a screen and I've given my phones plenty of opportunities.
Between a TPU case (or even something more rugged) and a tempered glass screen protector, it should never happen. Always glad to replace a screen protector when it does its job.
People tend to think their cheap plastic or silicon bumper or flexible screen protector is enough.
LLStarks said:
I have never cracked a screen and I've given my phones plenty of opportunities.
Between a TPU case (or even something more rugged) and a tempered glass screen protector, it should never happen. Always glad to replace a screen protector when it does its job.
People tend to think their cheap plastic or silicon bumper or flexible screen protector is enough.
Click to expand...
Click to collapse
Eh... "TPU" *is* "cheap plastic". Silicon is a much better case since it can actually dampen the shock. Its especially good when its a dual material, silicon + ABS or Aluminum.
And tempered glass screen protector... useless unless there is a soft layer between it and the phone screen, otherwise whatever force is received by the screen protector will be distributed directly to the actual screen below it. The only reason you see the screen protector break before the screen is because the screen is made out of a much more robust glass than your cheap fake-tempered glass.
LLStarks said:
I have never cracked a screen and I've given my phones plenty of opportunities.
Between a TPU case (or even something more rugged) and a tempered glass screen protector, it should never happen. Always glad to replace a screen protector when it does its job.
People tend to think their cheap plastic or silicon bumper or flexible screen protector is enough.
Click to expand...
Click to collapse
I forget what rugged case I had on my original HTC Droid Eris, but back then (and several phones after that before Android Auto was available), my phones would go shooting out of their mount in the car and bounce around the back when I had near misses and had to hit the brakes hard. LOL!
Definitely OtterBox Defender the last six years.
Those look like dropped phones, not spontaneous...
roirraW edor ehT said:
I forget what rugged case I had on my original HTC Droid Eris, but back then (and several phones after that before Android Auto was available), my phones would go shooting out of their mount in the car and bounce around the back when I had near misses and had to hit the brakes hard. LOL!
Definitely OtterBox Defender the last six years.
Click to expand...
Click to collapse
Ah heck, phones used to be built better. My HTC Dream (android developer phone 1) did a few leaps onto pavement from head height, and I even stepped on it once. With the sliding keyboard mechanism, you simply couldn't put a case on it. Couple of scratches, but functionally, its good as new.
I've dropped my phone in the garage on cement. No case and no cracks. I think I was lucky.
hello00 said:
fake news. you can tell they dropped their phones hence why the pictures are showing cracks on the corners
Click to expand...
Click to collapse
For those who think screens don't just crack, they do.My screen cracked and was never dropped. And it has been in an OtterBox since day 3 (early November). From the pics you can see the corner of the so called "drop" somehow didn't manage to even scratch or mark up the OtterBox. Google has a problem - either there is a manufacturing defect in the brand new Corning Gorilla Victus glass, a seating problem with the glass on the phone, or the phone is not sufficiently rigid allowing the face to flex - all of which is a manufacturing or design defect and should be covered under warranty. I'm not trying to "cheat" to cover up my mistake. I have the means to fix it - I just shouldn't have to.
HokansonInSandy said:
For those who think screens don't just crack, they do.My screen cracked and was never dropped. And it has been in an OtterBox since day 3 (early November). From the pics you can see the corner of the so called "drop" somehow didn't manage to even scratch or mark up the OtterBox. Google has a problem - either there is a manufacturing defect in the brand new Corning Gorilla Victus glass, a seating problem with the glass on the phone, or the phone is not sufficiently rigid allowing the face to flex - all of which is a manufacturing or design defect and should be covered under warranty. I'm not trying to "cheat" to cover up my mistake. I have the means to fix it - I just shouldn't have to.
Click to expand...
Click to collapse
You clearly have a screen protector on that phone that is peeling up/cracked. I'm guessing the real screen under it is perfectly fine. Try again.
HokansonInSandy said:
For those who think screens don't just crack, they do.My screen cracked and was never dropped. And it has been in an OtterBox since day 3 (early November). From the pics you can see the corner of the so called "drop" somehow didn't manage to even scratch or mark up the OtterBox. Google has a problem - either there is a manufacturing defect in the brand new Corning Gorilla Victus glass, a seating problem with the glass on the phone, or the phone is not sufficiently rigid allowing the face to flex - all of which is a manufacturing or design defect and should be covered under warranty. I'm not trying to "cheat" to cover up my mistake. I have the means to fix it - I just shouldn't have to.
Click to expand...
Click to collapse
That is a badly applied screen protector, no wonder that screen protector cracked.
It pains me every time I see one of those garbage edge-adhesive protectors with the dot matrix air gap. They don't work.
As much as I'd love a full-adhesive protector without the UV glue process, they don't exist.
I always pass on using screen protectors... never been a issue with prior devices using a case with lip! Cheers
HokansonInSandy said:
For those who think screens don't just crack, they do.
Click to expand...
Click to collapse
I don't doubt that. But I have yet to see evidence of this phenomenon, and your broken screen *protector* sure isn't it.

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