Develop Bugs

HOX - Bugs and Glitches in Hong Kong

Dear All,
I woke up this morning and found this news clip of the HOX in Hong Kong (it's in Cantonese). The translation as follows:
It is hailed as King of Smartphones for now but with bugs and glitches. It's gone mainstream and HTC is not looking good. So, the report states the bugs as one can see from the clip. It also states HTC will provide free replacement no matter what but at the end the report states HTC has not contacted the vendors for full replacement to the end user.
http://s.nextmedia.com/apple/a.php?i=20120419&sec_id=15335&s=15336&a=16261746

Will you be able to replace your phone due to these defects after your phone has an unlocked bootloader?

HTC
nicholaschum said:
Will you be able to replace your phone due to these defects after your phone has an unlocked bootloader?
Click to expand...
Click to collapse
chum,
You have to ask HTC HK. Do you have the bugs as stated in the video?

I have a yellow spot and the camera glitch ups (not often, just had it happen once during this one week experience)
Do you just go to the HTC HK website and ask them whether they will honor my exchange?

E-mail HTC
nicholaschum said:
I have a yellow spot and the camera glitch ups (not often, just had it happen once during this one week experience)
Do you just go to the HTC HK website and ask them whether they will honor my exchange?
Click to expand...
Click to collapse
chum,
Thanks for your reply. How long had you owned your HOX? You can e-mail HTC HK or give them a call to see what their response to you question will be....

I had it for about a week or two. Yeah sure, I'll give them a call when I get some free time.

i can't see the video without signing up so can u just summarize? or post some pics of it?

1) Yellow Spot Issue
2) Camera Glitch Up Issue (Barcoding?)

Sign up?
wai_lai416 said:
i can't see the video without signing up so can u just summarize? or post some pics of it?
Click to expand...
Click to collapse
Anyone can see the clip. You don't need to sign up.

fcng said:
Anyone can see the clip. You don't need to sign up.
Click to expand...
Click to collapse
hmm interesting lol mine won't load the video.. instead it'll show sign up or register to view the video in chinese -.- but thx for the pic. i have a HOX from hong kong and it's working flawlessly out of the box.. haven't had flickers or any of the bugs some ppl have yet so far.. finger crossed.. i bought the premium set if that makes a different

Okay, I sent my phone off two days ago.
I am yet to receive anything from them but they did say that they will try to reformat the entire system and relock the bootloader if you had those changed.
Anyways, it's in HTC's hands right now, so I'll update you guys as soon as I get my phone back.

Good luck...
nicholaschum said:
Okay, I sent my phone off two days ago.
I am yet to receive anything from them but they did say that they will try to reformat the entire system and relock the bootloader if you had those changed.
Anyways, it's in HTC's hands right now, so I'll update you guys as soon as I get my phone back.
Click to expand...
Click to collapse
Chum,
Hope everything works out with the phone. What bugs did you encounter that you had to take into HTC?

fcng said:
Chum,
Hope everything works out with the phone. What bugs did you encounter that you had to take into HTC?
Click to expand...
Click to collapse
Yeah I hope.
I had both the screen yellow spotting problem AND the camera glitch ups ><

After 2 replacements from Wilson, I have a very much perfect One X, no glitches or defects at all.
Sent from my HTC One X using XDA

That is great...
Albert Poon said:
After 2 replacements from Wilson, I have a very much perfect One X, no glitches or defects at all.
Sent from my HTC One X using XDA
Click to expand...
Click to collapse
Is it a HT23 or HT24?

fcng said:
Is it a HT23 or HT24?
Click to expand...
Click to collapse
SH23
Sent from my HTC One X using XDA

I got a response from HTC HK.
They called me and told me they could replace the screen for me for free.
But if they wanted a refurbished replacement, they will charge me $1800-1900HKD because I unlocked my bootloader. But no biggie....
As the camera issue is probably a software issue, and only happened to me once, I think it shouldn't be an issue, when I get my screen replaced, I'll update it to the latest HTC based ROM. This problem replicates itself with a probability of 1/50.

Good stuff...
nicholaschum said:
I got a response from HTC HK.
They called me and told me they could replace the screen for me for free.
But if they wanted a refurbished replacement, they will charge me $1800-1900HKD because I unlocked my bootloader. But no biggie....
As the camera issue is probably a software issue, and only happened to me once, I think it shouldn't be an issue, when I get my screen replaced, I'll update it to the latest HTC based ROM. This problem replicates itself with a probability of 1/50.
Click to expand...
Click to collapse
Chum,
That is great they will replace the screen. Hope there won't be anymore yellow spots and flickering.

Seems like it is the problem of the screen and not the camera...
Even high quality games have this problem too.
http://www.youtube.com/watch?v=3jZJfTAcq2g

Alright guys, I got a call from HTC Service Center just now.
They fixed my unlocked bootloader HTC One X's screen with a yellow spot for free.
They said they can't update the firmware for me because I unlocked the bootloader, but if I didn't, there should be a new firmware update which addresses the screen flicker/camera flicker issue.
All is good, yellow spot screen replaced and screen flicker solved.
If you have these problems, do what I did and you'll get it fixed

Anyone recently get a replacement device from Samsung/Google ?

Just got a advanced replacement setup from Samsung. New phone should arrive by Wednesday.
I want to know, has anyone recently gotten one, and is the quality better ? Mine has the whole purple hue/tint situation, and its getting worse by the day. Have had the phone 2 weeks exact today.
Thanks !

saadkhan07 said:
Just got a advanced replacement setup from Samsung. New phone should arrive by Wednesday.
I want to know, has anyone recently gotten one, and is the quality better ? Mine has the whole purple hue/tint situation, and its getting worse by the day. Have had the phone 2 weeks exact today.
Thanks !
Click to expand...
Click to collapse
Got my second vodafone hardware swap after crashing my phone to the ground 2 weeks ago, no problems like purple hue/tint or what so ever, but hadn´t with one of my first two models either. should be perfektly fine, even though they deliver on stock 4.0.1 which means you have to pull a few updates for android before you can fully enjoy this masterpice of a phone

real_becksaufex said:
Got my second vodafone hardware swap after crashing my phone to the ground 2 weeks ago, no problems like purple hue/tint or what so ever, but hadn´t with one of my first two models either. should be perfektly fine, even though they deliver on stock 4.0.1 which means you have to pull a few updates for android before you can fully enjoy this masterpice of a phone
Click to expand...
Click to collapse
Nice !
Ill probably put CWM on it right away ! :silly:

Got mine ! and it is MUCH better than my first. I think there is some minor banding, but that doesnt matter to me. Id rather have that then have purple ALLover

Thinking to let go T_T

Dear all ....
i have always been a HTC phone fan since day one i own my first HTC Legend then down to incredible S and to this One X... among all, the worst i had experience was the One X. I have it exchange for 3 time already in 6 month times and seeing the 4th unit coming the way. No doubt HTC Malaysia has done a good job by keep on replacing a brand new out off the box unit for me but it does not really solve my problem and my bad experience on the One X at all .
1st unit - Wifi issue, have to press the right top part of the screen in order to get full Wifi Signal eventho i'm sitting next to a router
2nd unit - Random system restart , very often drop call with a message saying preparing sim card , battery can only last you like 5 hours but on any other day it preforming very good , phone auto turn off indicating battery low eventho it clearly said remaining 20% to 40% battery life
3th unit ( current unit ) Drop call with preparing sim card message randomly will come out on the screen , Wifi issue , same problem with above have to press the right top of the screen in order to get good Wifi signal , out of the box the screen have a small patch around the size of 1 to 2 mm of something similar to dead pixel but it does not look like one
i love the One X a lot .. but with all this problem keep on coming i was thinking is it time i should have give up on this particular model and move on with some other phone ? is there anyone which is used to be or still a One X user care to share me what you think about the Samsung Galaxy Nexus ? was it a good phone to try out ?
Else I'm afraid that if i got my 4th sets replacement i might have encounter some other problematic symptom again. Is it wise for me to write to HTC to complain ? would it help at all ?
Thanks for your advice

Gnex is a step down imo. Inferior screen, worse camera, etc etc only good thing about it is that it will receive updates quicker than anyone else due to it being a Nexus phone!
Keep trying until you get a fully working unit. There is nothing at the moment that tops the HOX apart from the SGS3 which is just as good.

i went through 6 of them. on my 7th, its finally working now. thank the lord
im glad i waited until i got a working one. i love this phone, was totally worth holding out.
now everything works properly it is simply brilliant! wifi is fantastic, i was walking down the road, and about 100m from my house, the wifi connected! with a weak signal admittedly, but it was still connected!
my old dhd would disconnect as soon as i walk out the door...
trust me, keep replacing until you get a good one. even the iphone 5 released 5 months after hox is inferior spec-wise

Wow and i taught that i was the only person that keep on swapping until you came alone ! ! will take your advice for it
lawrence750 said:
i went through 6 of them. on my 7th, its finally working now. thank the lord
im glad i waited until i got a working one. i love this phone, was totally worth holding out.
now everything works properly it is simply brilliant! wifi is fantastic, i was walking down the road, and about 100m from my house, the wifi connected! with a weak signal admittedly, but it was still connected!
my old dhd would disconnect as soon as i walk out the door...
trust me, keep replacing until you get a good one. even the iphone 5 released 5 months after hox is inferior spec-wise
Click to expand...
Click to collapse

tangoone1 said:
Dear all ....
i have always been a HTC phone fan since day one i own my first HTC Legend then down to incredible S and to this One X... among all, the worst i had experience was the One X. I have it exchange for 3 time already in 6 month times and seeing the 4th unit coming the way. No doubt HTC Malaysia has done a good job by keep on replacing a brand new out off the box unit for me but it does not really solve my problem and my bad experience on the One X at all .
1st unit - Wifi issue, have to press the right top part of the screen in order to get full Wifi Signal eventho i'm sitting next to a router
Thanks for your advice
Click to expand...
Click to collapse
Ya, I know how you feel, I've got the same wifi isue, Problem is, I bought my phone
in another country so, I can't swap it like you guys
HTC really disspointed me with this problem. I've contected they're support and they
say I can ship it to them for fix for 30euros. (and wait 6-7 weeks!!)
after the HOX I think I'm done with HTC.

Actually i had the same issue with you ... i got mine from another country as well but lucky i can get someone to send it back for me every 1 or 2 month times
Doorman404 said:
Ya, I know how you feel, I've got the same wifi isue, Problem is, I bought my phone
in another country so, I can't swap it like you guys
HTC really disspointed me with this problem. I've contected they're support and they
say I can ship it to them for fix for 30euros. (and wait 6-7 weeks!!)
after the HOX I think I'm done with HTC.
Click to expand...
Click to collapse

Whatever you do, don't go for the galaxy nexus. I'm a bit surprised another issue seems to have appeared that's to do with my screen.
A friend of mine has a galaxy nexus, yes it's actually not that bad to be honest. But battery life is very bad.
I'd honestly wait or pick one of those (if you really want a phone now)
One X (so basically keep on trying and hope for the best) / Galaxy S 3/ Nokia lumia 920 (if you're willing to try a new os, probably nokia is best to choose from on windows) / wait for something better to come out (?)

shadehh said:
Whatever you do, don't go for the galaxy nexus. I'm a bit surprised another issue seems to have appeared that's to do with my screen.
A friend of mine has a galaxy nexus, yes it's actually not that bad to be honest. But battery life is very bad.
I'd honestly wait or pick one of those (if you really want a phone now)
One X (so basically keep on trying and hope for the best) / Galaxy S 3/ Nokia lumia 920 (if you're willing to try a new os, probably nokia is best to choose from on windows) / wait for something better to come out (?)
Click to expand...
Click to collapse
Actually I was thinking of selling my one x and getting the nexus.
The battery is bad enough the hox, how much worse can it be on
the nexus? (and I read mostly on Black Screens)
oh, You forgot about Motorola, and it's mighty Razr HD Maxx!
BTW, I've just asked a local phone shop to fix my hox,
they want 80-90$ for this! This sucks.

[Q] Primary Camera flash greenish tint problem

Hey,
I just purchased a HTC Desire 820 dual sim about 3 days back, and on clicking pictures with flash on from the primary 13MP camera, an evident greenish tint is noticed.
Is anyone else having the same problem, or should I opt for replacement? Is it a hardware or software problem?
Attaching samples.
Please help ASAP. Thanks!

same problem here with me
I have exactly the same problem, however i requested the new replacement model from the retail online site. It's a software glitch, because playing with the setting like using florescent option it solves, so it is complete software issue, but in a replacement warranty scenario i am asking for the replacement, lets c what happens next..

write2vivek86 said:
I have exactly the same problem, however i requested the new replacement model from the retail online site. It's a software glitch, because playing with the setting like using florescent option it solves, so it is complete software issue, but in a replacement warranty scenario i am asking for the replacement, lets c what happens next..
Click to expand...
Click to collapse
I have opted for a replacement myself, but I doubt that will solve the problem. It is not a small issue, I don't know if I should persist with the device. Will HTC rectify it? Was it there before the software update too?

Urgent!
Guys please test on your own devices and post the results.

Do surely tell us
amankothari30 said:
I have opted for a replacement myself, but I doubt that will solve the problem. It is not a small issue, I don't know if I should persist with the device. Will HTC rectify it? Was it there before the software update too?
Click to expand...
Click to collapse
Dear when getting phone, do first is take picture firing flash and see whether the problem remains, do not update the phone, do it before updating the phone, and do tell us here. My new replacement phone is on the way, whenever i will get it.. i will surely share the experience..

write2vivek86 said:
Dear when getting phone, do first is take picture firing flash and see whether the problem remains, do not update the phone, do it before updating the phone, and do tell us here. My new replacement phone is on the way, whenever i will get it.. i will surely share the experience..
Click to expand...
Click to collapse
Received the replacement unit, issue still exists. It is a problem with the device itself I feel.

Same greenish tint issue
Guys,
This might sound funny to you that i first purchased this device on 25th Jan 2015 and there were no greenish tint issues in that phone but it was automatically rebooting itself when i tried to click pics with the FLASH ON. This didn't happen when I purchased the device, happened at a later stage (after a day). So I went up to HTC and asked for the repair of the device (I knew i'll get the DOA bcoz it was a faulty piece) and I got the DOA after they tested it.
Got the replacement and I'm seeing this issue on my phone. Searched around the forum to find out that I'm not the only one facing this issue.
I first thought that it would be a hardware issue but its not guys, its a software issue. Change the settings to "Flourescent" and the greenish tint disappears, though you'll see a light blue effect on it.
Lets just hope HTC releases an update for this.

iamsidv said:
Guys,
This might sound funny to you that i first purchased this device on 25th Jan 2015 and there were no greenish tint issues in that phone but it was automatically rebooting itself when i tried to click pics with the FLASH ON. This didn't happen when I purchased the device, happened at a later stage (after a day). So I went up to HTC and asked for the repair of the device (I knew i'll get the DOA bcoz it was a faulty piece) and I got the DOA after they tested it.
Got the replacement and I'm seeing this issue on my phone. Searched around the forum to find out that I'm not the only one facing this issue.
I first thought that it would be a hardware issue but its not guys, its a software issue. Change the settings to "Flourescent" and the greenish tint disappears, though you'll see a light blue effect on it.
Lets just hope HTC releases an update for this.
Click to expand...
Click to collapse
Not software, hardware. It was there on my unit even before the software update. It's there only on a specific batch I guess. I returned it. Can't tolerate the faulty piece.

amankothari30 said:
Not software, hardware. It was there on my unit even before the software update. It's there only on a specific batch I guess. I returned it. Can't tolerate the faulty piece.
Click to expand...
Click to collapse
So, is it working fine? What was the color of your phone which had the greenish tint? Mine is grey.

iamsidv said:
So, is it working fine? What was the color of your phone which had the greenish tint? Mine is grey.
Click to expand...
Click to collapse
Mine WAS grey too. I returned it for refund.

amankothari30 said:
Mine WAS grey too. I returned it for refund.
Click to expand...
Click to collapse
Okay, As I suspected that it would be a SOFTWARE ISSUE and NOT a hardware issue was TRUE.
Today I went to the HTC Repair Center and opted for the issue to get fixed. One of its representatives pointed it to be software issue.
They took my phone and FIXED it and now the camera works perfectly fine with FLASH ON.
Hope this helps other guys out there.
:good:

iamsidv said:
Okay, As I suspected that it would be a SOFTWARE ISSUE and NOT a hardware issue was TRUE.
Today I went to the HTC Repair Center and opted for the issue to get fixed. One of its representatives pointed it to be software issue.
They took my phone and FIXED it and now the camera works perfectly fine with FLASH ON.
Hope this helps other guys out there.
:good:
Click to expand...
Click to collapse
Did they give any reason as to why the problem was present? It it working perfectly now, with all problems solved?
What was your device color and batch of purchase? Which service center (city)?

iamsidv said:
So, is it working fine? What was the color of your phone which had the greenish tint? Mine is grey.
Click to expand...
Click to collapse
i had the same green tint problem i ordered an replacement from an online retailer they gave 30 days replacement guaranty now on the new 820 there is no issue with the cameraworks perfectly

jeneel said:
i had the same green tint problem i ordered an replacement from an online retailer they gave 30 days replacement guaranty now on the new 820 there is no issue with the cameraworks perfectly
Click to expand...
Click to collapse
Which online retailer specifically, if you don't mind? Which batch is your replaced device from? Were they able to specify any reason for the same?

amankothari30 said:
Which online retailer specifically, if you don't mind? Which batch is your replaced device from? Were they able to specify any reason for the same?
Click to expand...
Click to collapse
i bought it from flipkart india..........it is definately a hardware issue as i tried different camera app till the issue oersisted...if ur are in the 1st 15 days of your purchase htc will replace it at their service centre

amankothari30 said:
Did they give any reason as to why the problem was present? It it working perfectly now, with all problems solved?
What was your device color and batch of purchase? Which service center (city)?
Click to expand...
Click to collapse
1) They said it was a software issue.
2) Yes its working perfect now with the stock camera app and other camera apps as well.
3) ALL PROBLEMS SOLVED.
4) Grey Color.
5) Batch of purchase? Please explain this..
6) Service center is in new delhi, ansal plaza.

Screen flashing

Sorry if there has been a thread I am at work but the last few times when ever my screen goes to being locked it will flash white then go the lock screen. Is this a known issue just got the phone Wednesday. Thanks

Never happened... Can you record a video or something
Sent from my Google Pixel 2 XL using XDA Labs

KevTN said:
Sorry if there has been a thread I am at work but the last few times when ever my screen goes to being locked it will flash white then go the lock screen. Is this a known issue just got the phone Wednesday. Thanks
Click to expand...
Click to collapse
It is a known issue they'll rma it for this reason. On a side note I had that issue for about 12-24 hours and went away on it's own, no restart or factory reset was required for me. Really wish I knew what or why the cause but maybe it will go away, like mine did. :fingers-crossed:

Thanks I hope so too. Really liking the phone but for this money...

agreed I almost gave up, my first 2 were too blue and the 3rd fine except started that flash, but ultimately went away. Loving this phone!

KevTN said:
Sorry if there has been a thread I am at work but the last few times when ever my screen goes to being locked it will flash white then go the lock screen. Is this a known issue just got the phone Wednesday. Thanks
Click to expand...
Click to collapse
Happened with my girls phone..was gonna rma it but decided to flash 8.1 beta 2 and it has fixed it..so looks like Google fixed it in a software update..beta 2 is running well so I would enroll in the beta program and update... should fix that issue right up

Well it got worse so called good rma’d It. So we will see. Glad to see it just wasn’t me...thanks for your input..

KevTN said:
Well it got worse so called good rma’d It. So we will see. Glad to see it just wasn’t me...thanks for your input..
Click to expand...
Click to collapse
Mine just started this week flashing. Running 8.1 since last week. Does your new replacement suffer from the same issue as well?
Thanks

mrcndr82 said:
Mine just started this week flashing. Running 8.1 since last week. Does your new replacement suffer from the same issue as well?
Thanks
Click to expand...
Click to collapse
Mine started today but it has been getting better as the day goes on. I'm curious if its an issue with charging. Prior to a few days ago I had been only using the chargers with that I've received specifically for the phone, but this week--since I'm traveling for the holidays--I've only been using my pixelbook charger, so maybe something isn't properly shielded and the flash is caused by a built up charge? Reason I think that is that it has been less and less noticeable as the day goes on..

sovanyio said:
Mine started today but it has been getting better as the day goes on. I'm curious if its an issue with charging. Prior to a few days ago I had been only using the chargers with that I've received specifically for the phone, but this week--since I'm traveling for the holidays--I've only been using my pixelbook charger, so maybe something isn't properly shielded and the flash is caused by a built up charge? Reason I think that is that it has been less and less noticeable as the day goes on..
Click to expand...
Click to collapse
My flashing went away the next day. I did do a factory reset just because I only had it a few days and no issues since. Although Google RMA’d my phone I sent the replacement back without accepting shipment as mine has been running like a champ since.

KevTN said:
My flashing went away the next day. I did do a factory reset just because I only had it a few days and no issues since. Although Google RMA’d my phone I sent the replacement back without accepting shipment as mine has been running like a champ since.
Click to expand...
Click to collapse
Got my replacement a week ago, 0 flashes so far (finger crossed). I tend now to think it's a hardware issue. Also blue tint is slightly better on new device...

I just got my Pixel 2 XL delivered to me yesterday. Set it all up, didn't get the flashing screen issue at first but now it's doing it. Tried to chat with Pixel support from my phone, they don't have a resolution for it yet.... Hopefully it's a software issue?

Mine started doing this about 3-4 days ago. I noticed that it starts to do it when night mode is on. If I go the RMA route, this will be my 3rd replacement and tbh I'm not looking forward to doing this.

Mine did it once with always on display on, I don't usually use that so I turned it off and it hasn't happened since.

I just received a replacement device yesterday due to a faulty speaker. No issues with the last device, but this device is now exhibiting the screen flash when locking.

mferrara91 said:
I just received a replacement device yesterday due to a faulty speaker. No issues with the last device, but this device is now exhibiting the screen flash when locking.
Click to expand...
Click to collapse
Exact thing with me. I received a brand new device that I got because my previous one had a bad speaker (speaker phone distorted sound). This new one has the screen flashing problem. My original did not. Poor QC ... especially for $850.

Mine has been doing it for a couple of days, and it kept getting worse. On chat with Google Support now. Sounds like it's going to be RMA'd.