Sorry if there has been a thread I am at work but the last few times when ever my screen goes to being locked it will flash white then go the lock screen. Is this a known issue just got the phone Wednesday. Thanks
Never happened... Can you record a video or something
Sent from my Google Pixel 2 XL using XDA Labs
KevTN said:
Sorry if there has been a thread I am at work but the last few times when ever my screen goes to being locked it will flash white then go the lock screen. Is this a known issue just got the phone Wednesday. Thanks
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It is a known issue they'll rma it for this reason. On a side note I had that issue for about 12-24 hours and went away on it's own, no restart or factory reset was required for me. Really wish I knew what or why the cause but maybe it will go away, like mine did. :fingers-crossed:
Thanks I hope so too. Really liking the phone but for this money...
agreed I almost gave up, my first 2 were too blue and the 3rd fine except started that flash, but ultimately went away. Loving this phone!
KevTN said:
Sorry if there has been a thread I am at work but the last few times when ever my screen goes to being locked it will flash white then go the lock screen. Is this a known issue just got the phone Wednesday. Thanks
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Click to collapse
Happened with my girls phone..was gonna rma it but decided to flash 8.1 beta 2 and it has fixed it..so looks like Google fixed it in a software update..beta 2 is running well so I would enroll in the beta program and update... should fix that issue right up
Well it got worse so called good rma’d It. So we will see. Glad to see it just wasn’t me...thanks for your input..
KevTN said:
Well it got worse so called good rma’d It. So we will see. Glad to see it just wasn’t me...thanks for your input..
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Mine just started this week flashing. Running 8.1 since last week. Does your new replacement suffer from the same issue as well?
Thanks
mrcndr82 said:
Mine just started this week flashing. Running 8.1 since last week. Does your new replacement suffer from the same issue as well?
Thanks
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Mine started today but it has been getting better as the day goes on. I'm curious if its an issue with charging. Prior to a few days ago I had been only using the chargers with that I've received specifically for the phone, but this week--since I'm traveling for the holidays--I've only been using my pixelbook charger, so maybe something isn't properly shielded and the flash is caused by a built up charge? Reason I think that is that it has been less and less noticeable as the day goes on..
sovanyio said:
Mine started today but it has been getting better as the day goes on. I'm curious if its an issue with charging. Prior to a few days ago I had been only using the chargers with that I've received specifically for the phone, but this week--since I'm traveling for the holidays--I've only been using my pixelbook charger, so maybe something isn't properly shielded and the flash is caused by a built up charge? Reason I think that is that it has been less and less noticeable as the day goes on..
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My flashing went away the next day. I did do a factory reset just because I only had it a few days and no issues since. Although Google RMA’d my phone I sent the replacement back without accepting shipment as mine has been running like a champ since.
KevTN said:
My flashing went away the next day. I did do a factory reset just because I only had it a few days and no issues since. Although Google RMA’d my phone I sent the replacement back without accepting shipment as mine has been running like a champ since.
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Got my replacement a week ago, 0 flashes so far (finger crossed). I tend now to think it's a hardware issue. Also blue tint is slightly better on new device...
I just got my Pixel 2 XL delivered to me yesterday. Set it all up, didn't get the flashing screen issue at first but now it's doing it. Tried to chat with Pixel support from my phone, they don't have a resolution for it yet.... Hopefully it's a software issue?
Mine started doing this about 3-4 days ago. I noticed that it starts to do it when night mode is on. If I go the RMA route, this will be my 3rd replacement and tbh I'm not looking forward to doing this.
Mine did it once with always on display on, I don't usually use that so I turned it off and it hasn't happened since.
I just received a replacement device yesterday due to a faulty speaker. No issues with the last device, but this device is now exhibiting the screen flash when locking.
mferrara91 said:
I just received a replacement device yesterday due to a faulty speaker. No issues with the last device, but this device is now exhibiting the screen flash when locking.
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Exact thing with me. I received a brand new device that I got because my previous one had a bad speaker (speaker phone distorted sound). This new one has the screen flashing problem. My original did not. Poor QC ... especially for $850.
Mine has been doing it for a couple of days, and it kept getting worse. On chat with Google Support now. Sounds like it's going to be RMA'd.
Related
I was working on a friends phone today and ran across this wierd issue...
After getting into the main screen of the phone at exactly 2:14 min the phone locks up and vibrates 5 times, screen goes black and the green LED blinks.
Ive searched all over and cant find what the issue might be. He is going to take it to sprint tomorrow, but I thought i would ask here for suggestions before he does.
Anyone seen this?
it was happening on a rooted build and unrooted stock build
kellyrx8 said:
it was happening on a rooted build and unrooted stock build
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I tried turning it on a couple more times last night and today and it only varied a couple of times from 2:14. I had it turn off at 2:13 and 2:15 once. I did notice that the battery would charge if the phone was off but it wouldn't charge if the phone was on.
Do both phones have s-off?
Saturn2K said:
Do both phones have s-off?
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No, my phone is the one that is doing this. It has s-on.
Went to sprint today and they couldn't figure out what was wrong with the phone. So they are ordering me a new one. Should be here by Monday.
That sucks...the phones they're sendin out are remanufactured and barely up to par
snandlal said:
That sucks...the phones they're sendin out are remanufactured and barely up to par
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They told me they were ordering a new phone. I hope it's not a reman'd phone. I didn't pay for one of those... I paid for a new phone. We'll see what happens though.
Just got a advanced replacement setup from Samsung. New phone should arrive by Wednesday.
I want to know, has anyone recently gotten one, and is the quality better ? Mine has the whole purple hue/tint situation, and its getting worse by the day. Have had the phone 2 weeks exact today.
Thanks !
saadkhan07 said:
Just got a advanced replacement setup from Samsung. New phone should arrive by Wednesday.
I want to know, has anyone recently gotten one, and is the quality better ? Mine has the whole purple hue/tint situation, and its getting worse by the day. Have had the phone 2 weeks exact today.
Thanks !
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Got my second vodafone hardware swap after crashing my phone to the ground 2 weeks ago, no problems like purple hue/tint or what so ever, but hadn´t with one of my first two models either. should be perfektly fine, even though they deliver on stock 4.0.1 which means you have to pull a few updates for android before you can fully enjoy this masterpice of a phone
real_becksaufex said:
Got my second vodafone hardware swap after crashing my phone to the ground 2 weeks ago, no problems like purple hue/tint or what so ever, but hadn´t with one of my first two models either. should be perfektly fine, even though they deliver on stock 4.0.1 which means you have to pull a few updates for android before you can fully enjoy this masterpice of a phone
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Nice !
Ill probably put CWM on it right away ! :silly:
Got mine ! and it is MUCH better than my first. I think there is some minor banding, but that doesnt matter to me. Id rather have that then have purple ALLover
Hello, my Verizon One won't seem to charge. The other day I woke up, used my phone till it was at about 85%, then topped it off back to 100% before I left as I was going to be on the road most of the day. When I took it off the charger I noticed it was a bit warm, not excessively so but noticeable. A couple of minutes later (it had been off the charger) I noticed it was getting hotter. I restarted it hoping for the problem to sort itself out. Maybe 30 minutes later the battery had dipped to 25% and the phone was very warm. I started to get worried and turned it off. Hoping that would at least postpone the problem I put it aside and didn't mess with it. About another half hour later I picked up the phone to see if it had cooled off, only to find that it was even hotter! I got very worried and actually had to hold an ice cube to the back of the phone because I'd heard of bad things happening to overheating phones. That seemed to solve the problem and the battery seemed to have finally run out because it didn't heat up anymore. I got home and tried to charge it to no avail. The thing seems to be completely dead. I was running CM 11 but I hadn't messed with any processor settings. I thought it would be a software issue because of the beta version of CM but idk after it continued to overheat after it was shut down. Does anyone have any suggestions?
Also, if I should just send it to HTC support let me know. I've been reluctant to contact them since the phone is rooted and all...
I have heard to place the phone under a light with the charging cord hooked up. I know it sounds weird but people says it works. I have heard nothing but horror stories about cm11 and refuse to run that Rom. From issues that you describe to it breaking the lte radio and having to flash an ruu to get it working again. There are so many other Roms that are real good.
Sent from my HTC6500LVW using Tapatalk
Dark Jedi said:
I have heard to place the phone under a light with the charging cord hooked up. I know it sounds weird but people says it works. I have heard nothing but horror stories about cm11 and refuse to run that Rom. From issues that you describe to it breaking the lte radio and having to flash an ruu to get it working again. There are so many other Roms that are real good.
Sent from my HTC6500LVW using Tapatalk
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Before all this CM11 worked great. No lag and everything seemed to work fine minus a couple occasional glitches. Could it be the ROM as it continued to heat when turned off?
I've had the phone on the charger for about a day now, no sign of life. What will happen if I send it to HTC support?
Where did you get the phone? Most likely if from Verizon you can contact their customer support line, tell them it isn't charging and they'll send you a refurb. I just don't mention to them that the phone is rooted and they have always exchanged mine without issue.
Sent from my HTC6500LVW using Tapatalk
MJL99 said:
Where did you get the phone? Most likely if from Verizon you can contact their customer support line, tell them it isn't charging and they'll send you a refurb. I just don't mention to them that the phone is rooted and they have always exchanged mine without issue.
Sent from my HTC6500LVW using Tapatalk
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I got mine from Viva Movil as they had it on sale. Would it work the same way since it is a branch of Verizon?
Listerine611 said:
I got mine from Viva Movil as they had it on sale. Would it work the same way since it is a branch of Verizon?
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There's no harm in calling Verizon tech support, telling them your problem and asking for a replacement device. The worst they can say is no. But then you'd have other options. I don't see them telling you no. I had an issue with a phone a got off Craigslist and they replaced it. I didn't tell them I wasn't the original owner but it was only a few months old and shouldn't matter anyway. They didn't even ask tho.
Sent from my HTC6500LVW using Tapatalk
MJL99 said:
There's no harm in calling Verizon tech support, telling them your problem and asking for a replacement device. The worst they can say is no. But then you'd have other options. I don't see them telling you no. I had an issue with a phone a got off Craigslist and they replaced it. I didn't tell them I wasn't the original owner but it was only a few months old and shouldn't matter anyway. They didn't even ask tho.
Sent from my HTC6500LVW using Tapatalk
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Thanks! I'll try tomorrow and see how it goes :fingers-crossed:
Listerine611 said:
Thanks! I'll try tomorrow and see how it goes :fingers-crossed:
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Click to collapse
The exact same thing happened to me about a month ago and I have been terrified to send it in to HTC or use my Squaretrade replacement program for fear they would figure out it was rooted and send me back my broken device with a voided warranty.
Finally I took it into verizon yesterday and they are now sending me a new one in the mail.
I have to send them my broken one after I receive the new one and I'm afraid they might detect its rooted and charge me the $600 for the new device they sent me.
Anyone gone through something similar?
Listerine611 said:
I got mine from Viva Movil as they had it on sale. Would it work the same way since it is a branch of Verizon?
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Click to collapse
I bought my HTS One from Viva Mobil too, and it clearly was shipped by Verizon.
Three weeks ago, it stopped booting or charging. I walked into a local VZW store and they couldn't wake it either, so they couldn't see I had rooted the phone. They ordered a warranty replacement for me.
I doubt that they're going to bother to see what ROM is on the returned unit..
jpradley said:
I bought my HTS One from Viva Mobil too, and it clearly was shipped by Verizon.
Three weeks ago, it stopped booting or charging. I walked into a local VZW store and they couldn't wake it either, so they couldn't see I had rooted the phone. They ordered a warranty replacement for me.
I doubt that they're going to bother to see what ROM is on the returned unit..
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Click to collapse
Just got back from the VZW store, they took it but said "if any software manipulation was detected" I would be charged $300 for the refurb phone. Better than $600 but I'm kinda worried.
I believe this is associated with running a non sense based rom on the phone. There was another guy who had his phone overheat and speakers blown when he was running AOSP, and I know the overheating thing happened to multiple people. I feel like for some reason it's too risky to run AOSP because of these horror stories so if I want an AOSP feel I'll just run a GPE rom with xposed to tweak it how I like. Never had bad luck since, and I predict I won't have any in the future since these roms are made for our hardware by HTC themselves.
Sent from my HTC6500LVW using Tapatalk
I got my 5x about a few weeks ago, and it's been perfect so far - until a couple of days ago. The earpiece speaker buzzes something awful when I'm talking to people. Any sound coming from that speaker makes this buzzing noise - almost like a blown speaker would. Oddly, I can't hear the buzz if I hold the phone up to my left ear.
I Googled around and haven't found anything about this which is odd because it's hard to believe it's just me. So, I'm checking in here to find out if anyone else has experienced this or heard of this problem.
Thanks!
I had this issue with my first 5X, a few weeks after launch. RMA'd it and haven't had the issue since.
powerdoesntrun said:
I had this issue with my first 5X, a few weeks after launch. RMA'd it and haven't had the issue since.
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How long were you without a phone? Man, I'm stuck if that's the situation, because this is my business phone
burgertime78 said:
How long were you without a phone? Man, I'm stuck if that's the situation, because this is my business phone
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If you bought it from Google, they send out advance replacements before you send back the defective one, so you never need to go without a phone.
powerdoesntrun said:
if you bought it from google, they send out advance replacements before you send back the defective one, so you never need to go without a phone.
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nice!!!!! Score!!!!!!
And no sooner than 1 week did my new, replacement 5x do the same thing. What a huge disappointment this phone has been. So, now I have to get a 3rd phone, and do the RMA process. I explained to the guy on the phone that I don't have any confidence in this phone now, and that I don't want to be stuck down the road with a phone that has this problem. He said the warranty runs one year from the ORIGINAL phone purchase. That doesn't help me very much unless the 3rd time really IS the charm, and this phone will not have this problem. I'm really hoping, and my fingers are crossed. I asked to just be refunded so I could get an entirely different phone, but he told me no.
I'll be back to update this.
Speaker buzzing
Got the same issue - has anyone tried to install a different ROM?
Nxus5 said:
Got the same issue - has anyone tried to install a different ROM?
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Well I just got phone #3. We will see how it turns out. I can't imagine installing a ROM would fix this. Plus, my phones were fine for a week, then this problem started.
burgertime78 said:
Well I just got phone #3. We will see how it turns out. I can't imagine installing a ROM would fix this. Plus, my phones were fine for a week, then this problem started.
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This is not a software issue, it's a hardware defect. Keep sending it back until you get a good one. I had to RMA four of these things for hardware defects. QC of Nexus devices has always sucked, and until this changes, I fully expect to go through this with every purchase.
I had this issue and this going to sound weird but put your mouth on the speaker and blow in and suck out. It's weird but it worked for me. Of course RMA is the best choice
bdivs11 said:
I had this issue and this going to sound weird but put your mouth on the speaker and blow in and suck out. It's weird but it worked for me. Of course RMA is the best choice
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It's just crazy to me. I ditched my ATT Galaxy S4 (for multiple reasons), and I promised myself I would get an actual Google phone next time around. So, I did, and I always thought LG made wonderful electronics, but it seems not to be the case. Disappointed, but hopefully the 3rd time is the charm.
I bought one and I changed it myself. Spare part was different, made in plastic instead of metal. No issues till now
gpvecchi said:
I bought one and I changed it myself. Spare part was different, made in plastic instead of metal. No issues till now
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Bought what?
burgertime78 said:
Bought what?
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Aren't we talking of buzzing earspeaker?
gpvecchi said:
Aren't we talking of buzzing earspeaker?
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Oh, you bought a new speaker. I was confused. Well, my third phone is doing the same thing, and oddly, blowing and then sucking from the speaker area fixes it temporarily.
I requested a refund from Google. I'm not interested in paying $350 for a phone that I have to blow into the speaker to make it perform properly - that just sounds silly.
I purchased my Pixel 2 XL straight from google and am using it on AT&T. I haven't had any problems at all with this since i got it. Its been about 3 weeks. I did the Nov 5 update last week and just a few minutes ago the screen flashed once while just laying there doing nothing.
I've seen this around the internet where the flash happens when rebooting the phone, but mine was just sitting there on the table with the screen off, and the always on display showing the time and date when it flashed (white). It only flashed once, but, i'm wondering if this has happened to anyone else and if we know what's causing this?
I have the same issue which happened right after the Nov 5 update.
I did a factory reset, boot into safe mode, AOD on and off and the issue still persists.
I'm getting this prob 5-10 times in the past week on my new device that I got from them.
Gilley said:
I'm getting this prob 5-10 times in the past week on my new device that I got from them.
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wow lol, that must be a fake? This cant be real man
Redrockzz said:
wow lol, that must be a fake? This cant be real man
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lol I wish... just tried a factory reset on it as I finally just got the recent patch. We will see if it helps it out.
Nice wallpaper!
I saw the article on this on Android Central, which included 2 videos of it. I personally have not seen this screen flash happening on mine.
It's starting to happen more frequently. I had installed substratum and changed a theme, rebooted, and couldn't boot Android so I factory reset the phone and it's been doing it every since, is typically within a minute of shutting the screen off.
I had it happen 2 days into getting mine on the 27th. Google replaced it then because a factory reset didn't fix it. It happened any time I locked the screen and man was it bright when I was in a dark room.
Google Support is sending me a new replacement. Hopefully this one wont have the issue.
Happens on mine too. From what I read, Google is working on a software fix for it.
Replacement phone received (11/14) with a build date of Nov 3. Within 4 days of having the phone a gray band is now appearing at the top portion of the screen and the screen flashes uncontrollably.
Attempted to work with Google Support who in turn had me go through a gauntlet of trouble shooting steps and a factory reset..... I knew none of the steps would work because this is a true hardware issue.
Still no reply from Google Support after I sent them the debug reports, pictures of the gray band that has formed and the video of the screen flashing.
https://photos.app.goo.gl/lfVI0vgpmtaJlVjr1
djfergi said:
Replacement phone received (11/14) with a build date of Nov 3. Within 4 days of having the phone a gray band is now appearing at the top portion of the screen and the screen flashes uncontrollably.
Attempted to work with Google Support who in turn had me go through a gauntlet of trouble shooting steps and a factory reset..... I knew none of the steps would work because this is a true hardware issue.
Still no reply from Google Support after I sent them the debug reports, pictures of the gray band that has formed and the video of the screen flashing.
https://photos.app.goo.gl/lfVI0vgpmtaJlVjr1
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Holy s**t man. This is bad.
I was finally convinced to get the Pixel 2 XL over the Oneplus 5T but then I saw this.. And the fact that this is your REPLACEMENT phone from Nov 3rd is even more worrying. Damn.
Very frustrating... Unfortunately I had to return the Pixel. My 14 day return period ends on 11/21 and I couldn't risk getting a 3rd replacement that could potentially have the same issues.
Its upsetting cause everything else about the phone I love. Back to my LG G5 until i find something new.
Got my 3rd device yesterday, first two were very blue screens this one is much better but it flashes bright white when going into always on display. Not sure if I want to go through all the bull**** again. Google really dropped the ball on the release of this phone, obviously not ready for primetime.
Gilley said:
I'm getting this prob 5-10 times in the past week on my new device that I got from them.
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Click to collapse
I had something like this happen once so far and was just about to take a screen capture when it resolved. I think it was shifting from the AOD to the main screen after unlocking the device.
It's definitely something to be concerned with if it's happening repeatedly. The more time passes, the more and more questionable Google's decision to use LG becomes...
Google needs to say clear of LG imo.
wolfeyes30 said:
Google needs to say clear of LG imo.
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nexus 5 was great from LG.......