I was working on a friends phone today and ran across this wierd issue...
After getting into the main screen of the phone at exactly 2:14 min the phone locks up and vibrates 5 times, screen goes black and the green LED blinks.
Ive searched all over and cant find what the issue might be. He is going to take it to sprint tomorrow, but I thought i would ask here for suggestions before he does.
Anyone seen this?
it was happening on a rooted build and unrooted stock build
kellyrx8 said:
it was happening on a rooted build and unrooted stock build
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I tried turning it on a couple more times last night and today and it only varied a couple of times from 2:14. I had it turn off at 2:13 and 2:15 once. I did notice that the battery would charge if the phone was off but it wouldn't charge if the phone was on.
Do both phones have s-off?
Saturn2K said:
Do both phones have s-off?
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No, my phone is the one that is doing this. It has s-on.
Went to sprint today and they couldn't figure out what was wrong with the phone. So they are ordering me a new one. Should be here by Monday.
That sucks...the phones they're sendin out are remanufactured and barely up to par
snandlal said:
That sucks...the phones they're sendin out are remanufactured and barely up to par
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They told me they were ordering a new phone. I hope it's not a reman'd phone. I didn't pay for one of those... I paid for a new phone. We'll see what happens though.
Related
So long story short, after 15 days of owning the GNex purchased from the Play Store on 5/9, the device refuses to turn on. I tried all of the standard troubleshooting steps but to no avail.
I called Google who pushed me over to Samsung since the 14 day return window has expired and now Samsung has sent me a RMA (ground shipping from MD to Texas takes 3 days each way minimum). So I'm looking at a minimum of 11 business days of not having a device in essentially brand new condition for longer than I have actually owned it.
I cant believe that a "flagship" device would totally brick after 2 weeks of use and then Google wouldn't offer replace it.
Damn sorry to hear that.
Well it is Samsung who make the phone not Google, so its good to hear you got an RMA request. these things happen unfortunately.
How did the device stop booting, were u doing anything specific?
IINexusII said:
Damn sorry to hear that.
Well it is Samsung who make the phone not Google, so its good to hear you got an RMA request. these things happen unfortunately.
How did the device stop booting, were u doing anything specific?
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The phone was working fine and i placed it in its pouch into my pocket. I pulled it out 5 minutes later to take a picture and it was completely dead.
Was the phone hot if you remember? I know mine got really hot once (50c) before I ripped out the battery
Liskrig said:
Was the phone hot if you remember? I know mine got really hot once (50c) before I ripped out the battery
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It may have been. I know that after I did a battery pull and replaced the battery, the device would not turn on but was warm to the touch.
Hello, my Verizon One won't seem to charge. The other day I woke up, used my phone till it was at about 85%, then topped it off back to 100% before I left as I was going to be on the road most of the day. When I took it off the charger I noticed it was a bit warm, not excessively so but noticeable. A couple of minutes later (it had been off the charger) I noticed it was getting hotter. I restarted it hoping for the problem to sort itself out. Maybe 30 minutes later the battery had dipped to 25% and the phone was very warm. I started to get worried and turned it off. Hoping that would at least postpone the problem I put it aside and didn't mess with it. About another half hour later I picked up the phone to see if it had cooled off, only to find that it was even hotter! I got very worried and actually had to hold an ice cube to the back of the phone because I'd heard of bad things happening to overheating phones. That seemed to solve the problem and the battery seemed to have finally run out because it didn't heat up anymore. I got home and tried to charge it to no avail. The thing seems to be completely dead. I was running CM 11 but I hadn't messed with any processor settings. I thought it would be a software issue because of the beta version of CM but idk after it continued to overheat after it was shut down. Does anyone have any suggestions?
Also, if I should just send it to HTC support let me know. I've been reluctant to contact them since the phone is rooted and all...
I have heard to place the phone under a light with the charging cord hooked up. I know it sounds weird but people says it works. I have heard nothing but horror stories about cm11 and refuse to run that Rom. From issues that you describe to it breaking the lte radio and having to flash an ruu to get it working again. There are so many other Roms that are real good.
Sent from my HTC6500LVW using Tapatalk
Dark Jedi said:
I have heard to place the phone under a light with the charging cord hooked up. I know it sounds weird but people says it works. I have heard nothing but horror stories about cm11 and refuse to run that Rom. From issues that you describe to it breaking the lte radio and having to flash an ruu to get it working again. There are so many other Roms that are real good.
Sent from my HTC6500LVW using Tapatalk
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Before all this CM11 worked great. No lag and everything seemed to work fine minus a couple occasional glitches. Could it be the ROM as it continued to heat when turned off?
I've had the phone on the charger for about a day now, no sign of life. What will happen if I send it to HTC support?
Where did you get the phone? Most likely if from Verizon you can contact their customer support line, tell them it isn't charging and they'll send you a refurb. I just don't mention to them that the phone is rooted and they have always exchanged mine without issue.
Sent from my HTC6500LVW using Tapatalk
MJL99 said:
Where did you get the phone? Most likely if from Verizon you can contact their customer support line, tell them it isn't charging and they'll send you a refurb. I just don't mention to them that the phone is rooted and they have always exchanged mine without issue.
Sent from my HTC6500LVW using Tapatalk
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I got mine from Viva Movil as they had it on sale. Would it work the same way since it is a branch of Verizon?
Listerine611 said:
I got mine from Viva Movil as they had it on sale. Would it work the same way since it is a branch of Verizon?
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There's no harm in calling Verizon tech support, telling them your problem and asking for a replacement device. The worst they can say is no. But then you'd have other options. I don't see them telling you no. I had an issue with a phone a got off Craigslist and they replaced it. I didn't tell them I wasn't the original owner but it was only a few months old and shouldn't matter anyway. They didn't even ask tho.
Sent from my HTC6500LVW using Tapatalk
MJL99 said:
There's no harm in calling Verizon tech support, telling them your problem and asking for a replacement device. The worst they can say is no. But then you'd have other options. I don't see them telling you no. I had an issue with a phone a got off Craigslist and they replaced it. I didn't tell them I wasn't the original owner but it was only a few months old and shouldn't matter anyway. They didn't even ask tho.
Sent from my HTC6500LVW using Tapatalk
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Thanks! I'll try tomorrow and see how it goes :fingers-crossed:
Listerine611 said:
Thanks! I'll try tomorrow and see how it goes :fingers-crossed:
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The exact same thing happened to me about a month ago and I have been terrified to send it in to HTC or use my Squaretrade replacement program for fear they would figure out it was rooted and send me back my broken device with a voided warranty.
Finally I took it into verizon yesterday and they are now sending me a new one in the mail.
I have to send them my broken one after I receive the new one and I'm afraid they might detect its rooted and charge me the $600 for the new device they sent me.
Anyone gone through something similar?
Listerine611 said:
I got mine from Viva Movil as they had it on sale. Would it work the same way since it is a branch of Verizon?
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I bought my HTS One from Viva Mobil too, and it clearly was shipped by Verizon.
Three weeks ago, it stopped booting or charging. I walked into a local VZW store and they couldn't wake it either, so they couldn't see I had rooted the phone. They ordered a warranty replacement for me.
I doubt that they're going to bother to see what ROM is on the returned unit..
jpradley said:
I bought my HTS One from Viva Mobil too, and it clearly was shipped by Verizon.
Three weeks ago, it stopped booting or charging. I walked into a local VZW store and they couldn't wake it either, so they couldn't see I had rooted the phone. They ordered a warranty replacement for me.
I doubt that they're going to bother to see what ROM is on the returned unit..
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Just got back from the VZW store, they took it but said "if any software manipulation was detected" I would be charged $300 for the refurb phone. Better than $600 but I'm kinda worried.
I believe this is associated with running a non sense based rom on the phone. There was another guy who had his phone overheat and speakers blown when he was running AOSP, and I know the overheating thing happened to multiple people. I feel like for some reason it's too risky to run AOSP because of these horror stories so if I want an AOSP feel I'll just run a GPE rom with xposed to tweak it how I like. Never had bad luck since, and I predict I won't have any in the future since these roms are made for our hardware by HTC themselves.
Sent from my HTC6500LVW using Tapatalk
So for the past four days my phone has been acting up. First it started restarting by itself, then it would turn off completely and I would have to manually turn it back on, and finally it seemed like it died. I had it on a charger and it wouldn't turn on or do anything, only the HTC screen would pop up and then nothing. It's been sitting dormant for two days and today it magically revives itself. This is such a weird issue and I have no idea why it's doing this. I plugged it into the charger today and it's working just fine. Is there any way to avoid this happening again? Should I keep it charged up at all times? My upgrade is in a month, and I'd hate to have to pay $200 to get a replacement...any help appreciated!
MarcuzXD said:
So for the past four days my phone has been acting up. First it started restarting by itself, then it would turn off completely and I would have to manually turn it back on, and finally it seemed like it died. I had it on a charger and it wouldn't turn on or do anything, only the HTC screen would pop up and then nothing. It's been sitting dormant for two days and today it magically revives itself. This is such a weird issue and I have no idea why it's doing this. I plugged it into the charger today and it's working just fine. Is there any way to avoid this happening again? Should I keep it charged up at all times? My upgrade is in a month, and I'd hate to have to pay $200 to get a replacement...any help appreciated!
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is your phone fully stock or have you flashed custom rom and/or kernel?
lukes91 said:
is your phone fully stock or have you flashed custom rom and/or kernel?
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I tried rooting it before but gave up because it was way too hard for me to understand. I know for a fact though at&t would know I tried to at least. But I did that maybe 3 or 4 months ago? So I don't see that being the problem. Right now, the phone is completely stock.
MarcuzXD said:
I tried rooting it before but gave up because it was way too hard for me to understand. I know for a fact though at&t would know I tried to at least. But I did that maybe 3 or 4 months ago? So I don't see that being the problem. Right now, the phone is completely stock.
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wait, you have at&t version of HOX?
MarcuzXD said:
I tried rooting it before but gave up because it was way too hard for me to understand. I know for a fact though at&t would know I tried to at least. But I did that maybe 3 or 4 months ago? So I don't see that being the problem. Right now, the phone is completely stock.
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At first, if you have the AT&T variant of HOX you have to read this board: http://forum.xda-developers.com/one-x-att
Otherise: do you tried to start the bootloader?
Well just got my g3 fri and it just hard bricked. Got hot on a phone call and wont turn on, no download mode or charge either. Guess ill exchange tomorrow or trade for a m8. not cool.
Never had a phone do this before. All i did was restart it.
fix-this! said:
Well just got my g3 fri and it just hard bricked. Got hot on a phone call and wont turn on, no download mode or charge either. Guess ill exchange tomorrow or trade for a m8. not cool.
Never had a phone do this before. All i did was restart it.
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sounds like you got a defective phone
Still_living714 said:
sounds like you got a defective phone
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obviously, just never had a brick for no reason. been reading and it seems quite a few of the g3's do this. no fix either. going in at 10 this morning to exchange, just debating if i should even get another or just get a m8.
fix-this! said:
obviously, just never had a brick for no reason. been reading and it seems quite a few of the g3's do this. no fix either. going in at 10 this morning to exchange, just debating if i should even get another or just get a m8.
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me and a couple of friends have this phone and never experience this. I would stick with the G3 since it's a beast
i got another one, the m8 was just too expensive for me. just paid the $50 restock fee to change from a white to a black version. hopefully this one gives no issues.
Sorry if there has been a thread I am at work but the last few times when ever my screen goes to being locked it will flash white then go the lock screen. Is this a known issue just got the phone Wednesday. Thanks
Never happened... Can you record a video or something
Sent from my Google Pixel 2 XL using XDA Labs
KevTN said:
Sorry if there has been a thread I am at work but the last few times when ever my screen goes to being locked it will flash white then go the lock screen. Is this a known issue just got the phone Wednesday. Thanks
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It is a known issue they'll rma it for this reason. On a side note I had that issue for about 12-24 hours and went away on it's own, no restart or factory reset was required for me. Really wish I knew what or why the cause but maybe it will go away, like mine did. :fingers-crossed:
Thanks I hope so too. Really liking the phone but for this money...
agreed I almost gave up, my first 2 were too blue and the 3rd fine except started that flash, but ultimately went away. Loving this phone!
KevTN said:
Sorry if there has been a thread I am at work but the last few times when ever my screen goes to being locked it will flash white then go the lock screen. Is this a known issue just got the phone Wednesday. Thanks
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Happened with my girls phone..was gonna rma it but decided to flash 8.1 beta 2 and it has fixed it..so looks like Google fixed it in a software update..beta 2 is running well so I would enroll in the beta program and update... should fix that issue right up
Well it got worse so called good rma’d It. So we will see. Glad to see it just wasn’t me...thanks for your input..
KevTN said:
Well it got worse so called good rma’d It. So we will see. Glad to see it just wasn’t me...thanks for your input..
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Mine just started this week flashing. Running 8.1 since last week. Does your new replacement suffer from the same issue as well?
Thanks
mrcndr82 said:
Mine just started this week flashing. Running 8.1 since last week. Does your new replacement suffer from the same issue as well?
Thanks
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Mine started today but it has been getting better as the day goes on. I'm curious if its an issue with charging. Prior to a few days ago I had been only using the chargers with that I've received specifically for the phone, but this week--since I'm traveling for the holidays--I've only been using my pixelbook charger, so maybe something isn't properly shielded and the flash is caused by a built up charge? Reason I think that is that it has been less and less noticeable as the day goes on..
sovanyio said:
Mine started today but it has been getting better as the day goes on. I'm curious if its an issue with charging. Prior to a few days ago I had been only using the chargers with that I've received specifically for the phone, but this week--since I'm traveling for the holidays--I've only been using my pixelbook charger, so maybe something isn't properly shielded and the flash is caused by a built up charge? Reason I think that is that it has been less and less noticeable as the day goes on..
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My flashing went away the next day. I did do a factory reset just because I only had it a few days and no issues since. Although Google RMA’d my phone I sent the replacement back without accepting shipment as mine has been running like a champ since.
KevTN said:
My flashing went away the next day. I did do a factory reset just because I only had it a few days and no issues since. Although Google RMA’d my phone I sent the replacement back without accepting shipment as mine has been running like a champ since.
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Got my replacement a week ago, 0 flashes so far (finger crossed). I tend now to think it's a hardware issue. Also blue tint is slightly better on new device...
I just got my Pixel 2 XL delivered to me yesterday. Set it all up, didn't get the flashing screen issue at first but now it's doing it. Tried to chat with Pixel support from my phone, they don't have a resolution for it yet.... Hopefully it's a software issue?
Mine started doing this about 3-4 days ago. I noticed that it starts to do it when night mode is on. If I go the RMA route, this will be my 3rd replacement and tbh I'm not looking forward to doing this.
Mine did it once with always on display on, I don't usually use that so I turned it off and it hasn't happened since.
I just received a replacement device yesterday due to a faulty speaker. No issues with the last device, but this device is now exhibiting the screen flash when locking.
mferrara91 said:
I just received a replacement device yesterday due to a faulty speaker. No issues with the last device, but this device is now exhibiting the screen flash when locking.
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Exact thing with me. I received a brand new device that I got because my previous one had a bad speaker (speaker phone distorted sound). This new one has the screen flashing problem. My original did not. Poor QC ... especially for $850.
Mine has been doing it for a couple of days, and it kept getting worse. On chat with Google Support now. Sounds like it's going to be RMA'd.