I got my 5x about a few weeks ago, and it's been perfect so far - until a couple of days ago. The earpiece speaker buzzes something awful when I'm talking to people. Any sound coming from that speaker makes this buzzing noise - almost like a blown speaker would. Oddly, I can't hear the buzz if I hold the phone up to my left ear.
I Googled around and haven't found anything about this which is odd because it's hard to believe it's just me. So, I'm checking in here to find out if anyone else has experienced this or heard of this problem.
Thanks!
I had this issue with my first 5X, a few weeks after launch. RMA'd it and haven't had the issue since.
powerdoesntrun said:
I had this issue with my first 5X, a few weeks after launch. RMA'd it and haven't had the issue since.
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How long were you without a phone? Man, I'm stuck if that's the situation, because this is my business phone
burgertime78 said:
How long were you without a phone? Man, I'm stuck if that's the situation, because this is my business phone
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If you bought it from Google, they send out advance replacements before you send back the defective one, so you never need to go without a phone.
powerdoesntrun said:
if you bought it from google, they send out advance replacements before you send back the defective one, so you never need to go without a phone.
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nice!!!!! Score!!!!!!
And no sooner than 1 week did my new, replacement 5x do the same thing. What a huge disappointment this phone has been. So, now I have to get a 3rd phone, and do the RMA process. I explained to the guy on the phone that I don't have any confidence in this phone now, and that I don't want to be stuck down the road with a phone that has this problem. He said the warranty runs one year from the ORIGINAL phone purchase. That doesn't help me very much unless the 3rd time really IS the charm, and this phone will not have this problem. I'm really hoping, and my fingers are crossed. I asked to just be refunded so I could get an entirely different phone, but he told me no.
I'll be back to update this.
Speaker buzzing
Got the same issue - has anyone tried to install a different ROM?
Nxus5 said:
Got the same issue - has anyone tried to install a different ROM?
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Well I just got phone #3. We will see how it turns out. I can't imagine installing a ROM would fix this. Plus, my phones were fine for a week, then this problem started.
burgertime78 said:
Well I just got phone #3. We will see how it turns out. I can't imagine installing a ROM would fix this. Plus, my phones were fine for a week, then this problem started.
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This is not a software issue, it's a hardware defect. Keep sending it back until you get a good one. I had to RMA four of these things for hardware defects. QC of Nexus devices has always sucked, and until this changes, I fully expect to go through this with every purchase.
I had this issue and this going to sound weird but put your mouth on the speaker and blow in and suck out. It's weird but it worked for me. Of course RMA is the best choice
bdivs11 said:
I had this issue and this going to sound weird but put your mouth on the speaker and blow in and suck out. It's weird but it worked for me. Of course RMA is the best choice
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It's just crazy to me. I ditched my ATT Galaxy S4 (for multiple reasons), and I promised myself I would get an actual Google phone next time around. So, I did, and I always thought LG made wonderful electronics, but it seems not to be the case. Disappointed, but hopefully the 3rd time is the charm.
I bought one and I changed it myself. Spare part was different, made in plastic instead of metal. No issues till now
gpvecchi said:
I bought one and I changed it myself. Spare part was different, made in plastic instead of metal. No issues till now
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Bought what?
burgertime78 said:
Bought what?
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Aren't we talking of buzzing earspeaker?
gpvecchi said:
Aren't we talking of buzzing earspeaker?
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Oh, you bought a new speaker. I was confused. Well, my third phone is doing the same thing, and oddly, blowing and then sucking from the speaker area fixes it temporarily.
I requested a refund from Google. I'm not interested in paying $350 for a phone that I have to blow into the speaker to make it perform properly - that just sounds silly.
Related
Hi
I'm running an international unlocked M8. just got it from the service repair center for a battery-related repair. Immediately upgraded it to OTA Lollipop. The microphone isn't working. Google Now & Phone calls just pick up static. Speaker phone works fine. Tried cleaning the grill to no avail. Tried factory reset. Nothing.
Do you think this is related to Lollipop? Can I count on an update to follow to solve this? Because I would really hate to send it back to the service center.
Thanks :fingers-crossed:
I would recommend you to try install the previous version you got and if the problem still exists then sorry mate but you have to send it back.
I know it sucks! :/
I guess there's no way to avoid it. Phone's going back not even one day after I got it back I was hoping it was a widespread software issue that would get a speedy patch but seems like it's not. Thanks for the reply.
nuvnuc said:
I guess there's no way to avoid it. Phone's going back not even one day after I got it back I was hoping it was a widespread software issue that would get a speedy patch but seems like it's not. Thanks for the reply.
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I'd not only send it back, but I would also let them know that you are angry about it. They obviously sent you something that was sent in to them and refurbished. Tell them you want a NEW phone.
xunholyx said:
I'd not only send it back, but I would also let them know that you are angry about it. They obviously sent you something that was sent in to them and refurbished. Tell them you want a NEW phone.
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And yes they did send me the same phone I sent to be repaired. It even has the decal I put on the back. And you can see a small indentation from where they opened it up, and the screen is veeeeeery slightly wobbly when I touch it in a corner.
They told me they don't do replacements unless it is wholly beyond repair. Usually the carrier does that but I got this off contract. Though I have heard informally after the third repair they will just send a new one.
I really admire you for your strength . And I would love for this to be a tale of righteous customer overcoming the evil customer support. In my experience the person behind the desk just doesn't care and will only take it out on you if you disrespect him. Whereas being cordial seems to garner astonishment "wow he actually treats me like I am human". I've tried being angry and I've tried being kind.
Thank you very much for your reply.
Is anybody else experiencing a loud, rattling sound from the vibrator? It sounds like the motor is loose or something. Not sure if I should RMA or not.
Sent from my Pixel XL using Tapatalk
Cheater912 said:
Is anybody else experiencing a loud, rattling sound from the vibrator? It sounds like the motor is loose or something. Not sure if I should RMA or not.
Sent from my Pixel XL using Tapatalk
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I saw another person had posted a nightmare story about this issue yes. Support gave him the run around by having him take it to a certified cell phone repair spot and they said the same thing as him that something wasn't right with it. That it was an obvious hardware failure. Then support through google if I remember correctly, gave him more slack about the issue... I don't have this issue thank god but I've seen people with the issue on here yes.
Found the post.
http://forum.xda-developers.com/pixel-xl/how-to/pitiful-google-support-experience-t3500246
thewebsiteisdown said:
I saw another person had posted a nightmare story about this issue yes. Support gave him the run around by having him take it to a certified cell phone repair spot and they said the same thing as him that something wasn't right with it. That it was an obvious hardware failure. Then support through google if I remember correctly, gave him more slack about the issue... I don't have this issue thank god but I've seen people with the issue on here yes.
Found the post.
http://forum.xda-developers.com/pixel-xl/how-to/pitiful-google-support-experience-t3500246
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Do you think I can get it replaced at Best Buy? I bought it there last night. I would imagine they have to?
Thanks for the info
Sent from my Pixel XL using Tapatalk
Cheater912 said:
Do you think I can get it replaced at Best Buy? I bought it there last night. I would imagine they have to?
Thanks for the info
Sent from my Pixel XL using Tapatalk
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They have a good return policy, I believe thirty days from receipt . I'd get it replaced right away, sounds like you have a defective one yes. I'd also make sure that it sounds right in front of them with the new one too though if I was you.
I had an HTC 10 have this very same issue and Sprint tech immediately deemed it defective and gave me a new one.
Sent from my Pixel XL using Tapatalk
The best buy I bought it from wasn't accepting returns or exchanges on black Friday weekend, but I found one that did. I still hear the noise on the new phone, but it's completely bearable. I'm glad I bought it from a physical store (don't care about the bootloader). Thanks for the info guys
Sent from my Pixel XL using Tapatalk
Mine doesn't rattle, but it almost sounds like a buzzer.
This is happening on mine, it's super loud and annoying. I loved the phone up until this issue. Just contacted Google and they told me to basically break the phone completely or kick rocks, extremely upset.
Mine gives a weird crackling sound sometimes when on vibrate. The strange thing is that it sounds like it's coming from the speaker and not the vibration motor. Sounds like the sound crackling issue but mine happens on vibrate!
Low023 said:
This is happening on mine, it's super loud and annoying. I loved the phone up until this issue. Just contacted Google and they told me to basically break the phone completely or kick rocks, extremely upset.
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That doesn't really make sense. You should obv chat them back. Do the proper troubleshooting. Factory reset and set up as completely new. If it still happens it's a hardware issue (most likely is) and they will absolutely replace it..
aholeinthewor1d said:
That doesn't really make sense. You should obv chat them back. Do the proper troubleshooting. Factory reset and set up as completely new. If it still happens it's a hardware issue (most likely is) and they will absolutely replace it..
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Click to collapse
I plan on calling them once a week until I get a new phone. It's not a software issue at all. The little vibration motor is unattached from it's mount point and it rattles against the chassis.
As it sits now, the only thing I could do is simply open the Pixel XL and reattach the motor with an adhesive. This is the worst part really, If I where to open it and fix it, my payed warranty through the Google store would be settled. If I where to "break" the phone I would use the warranty to provide the replacement. All this to get a phone that is not embarrassing when you get notifications because of a manufacturer defect.
So I'm stuck until they recognise it for what it is, a manufacturing defect. Just a quick Google search turns up many YouTube videos of people being effected by this awful sound. Try it yourself Google "Pixel vibration rattle" and sort by videos. This many in just a few months might indicate a wide spread problem, rattle gate if you will.
Even worse, on Android 7.1.1 there is no global vibrate toggle, you have to change the apps individual notification setting and the option is to just turn off notifications rather than a vibration toggle. Extremely inconvenient when it's as loud as it is. Oh and the vibration feeling is weak so it's like a horrible notification tone lol.
/rant over.
Still love you Google, this is just not the way I would have expected dealing with this issue outright.
Hi All,
This is my nexus 5x. Phone is working. But nothing on display. I have replaced a working display as well ,same issue. Anyone to help me?
Hi, I have the same issue, did u find any fix?
Alizpk said:
Hi, I have the same issue, did u find any fix?
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not yet brother. I'm really disappointed with this issue Is this happened to you after update to Android O? What did you try?
I don't know the fix for this. I just kept my phone is my drawer for a few months and when I took it out, it was fixed.
Although I did note 1 thing - The display had started to show white noise as soon as it became hot. I had to keep it on a cold plate to make it normal again. The only thing I can recommend is putting it in fridge or something and then turning it on. Listen to me at your own risk. I ain't no mobile fixer, but just a random guy.
AngelousJi said:
The only thing I can recommend is putting it in fridge or something
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Click to collapse
That's literally the biggest no-no with electronics.
When you can't repair something on your own, you would usually seek out a person who can and, eventually, pay for the repair. You do not ask for possible solutions which you would probably not be able to perform on your own.
shhnedo said:
That's literally the biggest no-no with electronics.
When you can't repair something on your own, you would usually seek out a person who can and, eventually, pay for the repair. You do not ask for possible solutions which you would probably not be able to perform on your own.
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Click to collapse
This certain advice is being given everywhere. (Even I'm a bit skeptical on this). On that repair thing- I literally asked every single repair guy in my local city and not a single one could fix it. This nexus had just become my tinkering toy so I had nothing to lose. If anyone still has the value for it, please take it to your repair guy.
I think this is the same issue that I have. I talked to Larry from India at Google. He had the same issue with his phone and LG was fixing the issue for his phone. He said it was a connector from the board to the screen.
So he hooked me up with LG. I talked to Holly and she sent me an label and repair under warr. They extended their normal warranty. LG previously fixed the bootloader issue by replacing the motherboard, so this issue may have been caused when they fixed the phone. May want to try contacting LG, see if it helps.
Hi, i have the same issue on my Nexus 5x. did you find any solution?
This is the second time happened to my Nexus 5X. but it fixed with no reason after about 3-4 days i put into drawer.
then this happen again since last night.
Did you try to clear the delvik cache or something via recovery mode?
sorry for bad english
This is the bootloop of death. Check on the forum for further informations
Sorry if there has been a thread I am at work but the last few times when ever my screen goes to being locked it will flash white then go the lock screen. Is this a known issue just got the phone Wednesday. Thanks
Never happened... Can you record a video or something
Sent from my Google Pixel 2 XL using XDA Labs
KevTN said:
Sorry if there has been a thread I am at work but the last few times when ever my screen goes to being locked it will flash white then go the lock screen. Is this a known issue just got the phone Wednesday. Thanks
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It is a known issue they'll rma it for this reason. On a side note I had that issue for about 12-24 hours and went away on it's own, no restart or factory reset was required for me. Really wish I knew what or why the cause but maybe it will go away, like mine did. :fingers-crossed:
Thanks I hope so too. Really liking the phone but for this money...
agreed I almost gave up, my first 2 were too blue and the 3rd fine except started that flash, but ultimately went away. Loving this phone!
KevTN said:
Sorry if there has been a thread I am at work but the last few times when ever my screen goes to being locked it will flash white then go the lock screen. Is this a known issue just got the phone Wednesday. Thanks
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Click to collapse
Happened with my girls phone..was gonna rma it but decided to flash 8.1 beta 2 and it has fixed it..so looks like Google fixed it in a software update..beta 2 is running well so I would enroll in the beta program and update... should fix that issue right up
Well it got worse so called good rma’d It. So we will see. Glad to see it just wasn’t me...thanks for your input..
KevTN said:
Well it got worse so called good rma’d It. So we will see. Glad to see it just wasn’t me...thanks for your input..
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Mine just started this week flashing. Running 8.1 since last week. Does your new replacement suffer from the same issue as well?
Thanks
mrcndr82 said:
Mine just started this week flashing. Running 8.1 since last week. Does your new replacement suffer from the same issue as well?
Thanks
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Mine started today but it has been getting better as the day goes on. I'm curious if its an issue with charging. Prior to a few days ago I had been only using the chargers with that I've received specifically for the phone, but this week--since I'm traveling for the holidays--I've only been using my pixelbook charger, so maybe something isn't properly shielded and the flash is caused by a built up charge? Reason I think that is that it has been less and less noticeable as the day goes on..
sovanyio said:
Mine started today but it has been getting better as the day goes on. I'm curious if its an issue with charging. Prior to a few days ago I had been only using the chargers with that I've received specifically for the phone, but this week--since I'm traveling for the holidays--I've only been using my pixelbook charger, so maybe something isn't properly shielded and the flash is caused by a built up charge? Reason I think that is that it has been less and less noticeable as the day goes on..
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My flashing went away the next day. I did do a factory reset just because I only had it a few days and no issues since. Although Google RMA’d my phone I sent the replacement back without accepting shipment as mine has been running like a champ since.
KevTN said:
My flashing went away the next day. I did do a factory reset just because I only had it a few days and no issues since. Although Google RMA’d my phone I sent the replacement back without accepting shipment as mine has been running like a champ since.
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Got my replacement a week ago, 0 flashes so far (finger crossed). I tend now to think it's a hardware issue. Also blue tint is slightly better on new device...
I just got my Pixel 2 XL delivered to me yesterday. Set it all up, didn't get the flashing screen issue at first but now it's doing it. Tried to chat with Pixel support from my phone, they don't have a resolution for it yet.... Hopefully it's a software issue?
Mine started doing this about 3-4 days ago. I noticed that it starts to do it when night mode is on. If I go the RMA route, this will be my 3rd replacement and tbh I'm not looking forward to doing this.
Mine did it once with always on display on, I don't usually use that so I turned it off and it hasn't happened since.
I just received a replacement device yesterday due to a faulty speaker. No issues with the last device, but this device is now exhibiting the screen flash when locking.
mferrara91 said:
I just received a replacement device yesterday due to a faulty speaker. No issues with the last device, but this device is now exhibiting the screen flash when locking.
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Click to collapse
Exact thing with me. I received a brand new device that I got because my previous one had a bad speaker (speaker phone distorted sound). This new one has the screen flashing problem. My original did not. Poor QC ... especially for $850.
Mine has been doing it for a couple of days, and it kept getting worse. On chat with Google Support now. Sounds like it's going to be RMA'd.
Has anyone noticed strange static, buzzing noises coming out of the top speaker during the phone call?
It's not happening all the time but I can hear it on most calls. Sounds like internal antennas or something like that.
3XL UK, tried both EE and Three.
Some users reported that turning off HD calling may help but this is not available to do here in UK.
Already with Google customer service, waiting for their reply.
I wonder how many units may be affected.
Please post if you have this issue or not
wazka2 said:
Has anyone noticed strange static, buzzing noises coming out of the top speaker during the phone call?
It's not happening all the time but I can hear it on most calls. Sounds like internal antennas or something like that.
3XL UK, tried both EE and Three.
Some users reported that turning off HD calling may help but this is not available to do here in UK.
Already with Google customer service, waiting for their reply.
I wonder how many units may be affected.
Please post if you have this issue or not
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Click to collapse
I had this issue on one call, but now I don't but I did get an RMA for it.
DespairFactor said:
I had this issue on one call, but now I don't but I did get an RMA for it.
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So is your RMA device free from that problem?
wazka2 said:
So is your RMA device free from that problem?
Click to expand...
Click to collapse
Haven't opened it yet to test
DespairFactor said:
Haven't opened it yet to test
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Click to collapse
Let me know please
I too have this issue.
But this issue is more pronounced when I am on VoLTE calls.
Contacted Google Support and yet to receive a response from them.
I have been offered RMA from Google but I want to hold on for now to see if an update will fix it. I reckon most phones have it but not everyone notice it or is bothered.
RMA'd for this issue and replacement still had it but was much quieter than original phone. Keeping replacement. It's clearly a shielding problem. Thanks for playing pixel lottery.
djy said:
RMA'd for this issue and replacement still had it but was much quieter than original phone. Keeping replacement. It's clearly a shielding problem. Thanks for playing pixel lottery.
Click to expand...
Click to collapse
Thanks for feedback.
From your experience, does it happens on every call you make?
For me I can only hear it on some calls.
Someone on Reddit posted that:
Update from OP : Today I met the Google technician at a public cafe - this is the guy assigned by Google support to pick my mobile for servicing. He calmly asked me to unlock the phone and hand it to him, I did, and then he popped out the sim. He switched to another sim, (he was carrying one) and toggled airplane mode and back.
He placed a call and handed the phone over to me. I was like, meh, I've already tried this. But surprisingly, I got no static, no noise. I thought it was a temporary thing, so I ordered coffee and we continued talking about the device while I kept trying to call friends and test the device. No issues again!
He then explained the issue to me - this device earpiece isn't the problem, the baseband/kernel on this device causes it to have lesser signal strength. As soon as I switched to a network with proper VOLTE, the issue disappeared. This is because not all network towers are compatible with this version of the modem's software. Either the networks need signal strength upgrades, or baseband kernels need fixing. Either way, Google is already working with service providers to fix such issues.
He then asked me to not submit the device for repair/factory inspection. I was so confused by not being able to reproduce the issue then, so I went along with his suggestion.
So now, I have a perfectly working device that suffers in poor signal conditions... What happened with your device?
Every call but some worse than others. Sounds like PSU or GPU coil whine.
Someone should ask that Google employee why it doesn't happen on my old S5 (which had over a dozen modems), my wife's 6S, and the Z3 in my car? Why is there static on wifi calls or bluetooth calls?
If it's bothering you, RMA now while replacements are still new phones.
Same problem. Already have the RMA in route.
Have you tried calls via WhatsApp, doing same?
djy said:
Every call but some worse than others. Sounds like PSU or GPU coil whine.
Someone should ask that Google employee why it doesn't happen on my old S5 (which had over a dozen modems), my wife's 6S, and the Z3 in my car? Why is there static on wifi calls or bluetooth calls?
If it's bothering you, RMA now while replacements are still new phones.
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That's the thing , I tried friends Xiaomi mi 6 and it's perfectly clear without any background noises.
Mine is not always present it's coming and going. I am affriad I will get worse that the one I have now.
I will wait and see how much it bothers be
Probably all units got it to some degree.
I played the Pixel lottery and lost. The replacement was three times worse. Crazy... 100% sure this is a shielding issue. Google has promised to make it right. I am sending the replacement back and they are sending out another new unit. Round 2
Wow I had this issue on Pixel 2 XL and thought they might have fixed it on Pixel 3 XL.. Looks like they made it worse.. I wonder when Pixel phones will be free of bugs.. probably Pixel 10 XL
htusa said:
I played the Pixel lottery and lost. The replacement was three times worse. Crazy... 100% sure this is a shielding issue. Google has promised to make it right. I am sending the replacement back and they are sending out another new unit. Round 2
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Sad
Keep us updated on this please?
ram4ufriends said:
Wow I had this issue on Pixel 2 XL and thought they might have fixed it on Pixel 3 XL.. Looks like they made it worse.. I wonder when Pixel phones will be free of bugs.. probably Pixel 10 XL
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Click to collapse
I had same problem on my Pixel 2.
Just to update everyone. I have decided to return my phone and reorder with black Friday offering £40 off.
New phone has perfectly clear earpiece, no more static noises.
If it bothers you keep exchanging until you get a good one !
I have the same problem with buzzing in the earpiece during call. Additionally many people say that they can not hear me correctly, my voice is skipping. I hope that they will fix it in the next update as it seems to be modem related. Some calls are normal and some have these problems. Unfortunately I can not RMA as Google is not officially selling pixels in Poland.
wazka2 said:
Just to update everyone. I have decided to return my phone and reorder with black Friday offering £40 off.
New phone has perfectly clear earpiece, no more static noises.
If it bothers you keep exchanging until you get a good one !
Click to expand...
Click to collapse
Have you tried making calls in areas with poor signal that's usually where it's the worst. Sometimes my device has this issue and sometimes it doesn't on the 4th one so I gave up with RMA lottery.
zetsumeikuro said:
Have you tried making calls in areas with poor signal that's usually where it's the worst. Sometimes my device has this issue and sometimes it doesn't on the 4th one so I gave up with RMA lottery.
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Click to collapse
My first one was bad at my house and this one is perfect