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Hey guys, this is not a QQ post like many others, just wanted to point out some things , 1 week ago i sent my galaxy note for repair and got HTC ONE X instead, the phone was running quite nice i have to say it was unbranded one even tho it was bought from Vodafone in Czech Republic, i received both OTAs immediately after the release. The phone itself have really beautifull design i have to say its probably the best looking phone right now but the issues it have thats just bollox, i had flickering when the brightness was on the lowest settings which i didnt use anyway but it was there, battery on this device is just i dont know, htc is boasting with Nvidia Tegra but come on, 20-30 minutes of playing and ur phone is dead, standby battery life is quite nice and it would last for 2-3 days but when u turn the screen on you can just see the battery goin down, which is quite disturbing i got to the point when i was really scared to even turn it on This morning i found a thread here about missing storage so i was like hey ill give it a go aswell, and boom 3gb missing, i know u can format ur card and stuff but seriously, if it would have microSD slot people would not complain that much but having to copy all data over and over again if u do the mistake and pull the device out without removing it safely its just lol. I know the device is new and there are always issues with it, but come on my note didnt have so many issues, and the ones htc is experiencing that are not just minor problems, its facing construction problems, overheating , battery drainage screen flickering,lagging tegra games and maybe even others. I was really sad to return the phone but come on, i spent around 600 euro on it and i would expect some kind of level. Im back to my note now, and tbh im just gonna wait for S3 to test it out and see, i know new phones always have issues but HTC should have waited with the release of ONE X to make it perfect phone, its beautifull designed, it has gorgeous display, nice camera but the issues are letting it down.
what i am not getting is....
You sent your Note for repair and got the HOX, was this a temporary solution? As you say you spent 600 euro on the HOX but now you have your Note back.............very confusing.
nemmie_cz said:
Hey guys, this is not a QQ post like many others, just wanted to point out some things , 1 week ago i sent my galaxy note for repair and got HTC ONE X instead, the phone was running quite nice i have to say it was unbranded one even tho it was bought from Vodafone in Czech Republic, i received both OTAs immediately after the release. The phone itself have really beautifull design i have to say its probably the best looking phone right now but the issues it have thats just bollox, i had flickering when the brightness was on the lowest settings which i didnt use anyway but it was there, battery on this device is just i dont know, htc is boasting with Nvidia Tegra but come on, 20-30 minutes of playing and ur phone is dead, standby battery life is quite nice and it would last for 2-3 days but when u turn the screen on you can just see the battery goin down, which is quite disturbing i got to the point when i was really scared to even turn it on This morning i found a thread here about missing storage so i was like hey ill give it a go aswell, and boom 3gb missing, i know u can format ur card and stuff but seriously, if it would have microSD slot people would not complain that much but having to copy all data over and over again if u do the mistake and pull the device out without removing it safely its just lol. I know the device is new and there are always issues with it, but come on my note didnt have so many issues, and the ones htc is experiencing that are not just minor problems, its facing construction problems, overheating , battery drainage screen flickering,lagging tegra games and maybe even others. I was really sad to return the phone but come on, i spent around 600 euro on it and i would expect some kind of level. Im back to my note now, and tbh im just gonna wait for S3 to test it out and see, i know new phones always have issues but HTC should have waited with the release of ONE X to make it perfect phone, its beautifull designed, it has gorgeous display, nice camera but the issues are letting it down.
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Bye, have fun!!
novak84 said:
what i am not getting is....
You sent your Note for repair and got the HOX, was this a temporary solution? As you say you spent 600 euro on the HOX but now you have your Note back.............very confusing.
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nope i wanted to sell Note when it got back from repair and keep the HOX but today when i got the call from the store that my note is repaired i changed my mind and returned hox, cause i dont really have time to sort issues htc should have sorted for us, just imagine people who dont read these forums and face issues hox have ? they are not gonna fix them by themselves, the phone should be in stage where you shouldnt really tweak the system and stuff to be able to use the phone normally, this forums right now is just filled with people who are assuring themselves they did the right choice of buying this phone, i see people saying they returned the phone 4-5 times, that doesnt feel right tbh
you sent note for repair, bought a HOX for 600 and now you are selling your HOX? I will give you twenty quid for it.
Seriously, you are moaning about the HOX but you havent had any issues but you are scared of what you read on here........
By the way, why was your Note in for "repair"?
My HOX has been fine, no issues whatsoever, i reckon you are one of these people that when you are ill with a simple cold, you type it in to google and end up worrying you have cancer.
The point is, I am not unlocked and of course still running on completely stock rom and never experience any issue mentioned here and there.
Dont get me wrong, I used to have Desire, Incredible S, Sensation, EVO 3D and I was first to apply S-OFF/unlock back in the days and did loads of mods to them, but H1X is just simply better, so flawless that I still have no intention to unlock.
Sent from my HTC One X using XDA
novak84 said:
you sent note for repair, bought a HOX for 600 and now you are selling your HOX? I will give you twenty quid for it.
Seriously, you are moaning about the HOX but you havent had any issues but you are scared of what you read on here........
By the way, why was your Note in for "repair"?
My HOX has been fine, no issues whatsoever, i reckon you are one of these people that when you are ill with a simple cold, you type it in to google and end up worrying you have cancer.
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I lost around 3gb of space on the phone memory, when i pressed the screen on edges you could just feel how the display goes down a little bit + it made the purple **** on the edges, battery was just horrible when u used the phone i cant even imagine ur traveling somewhere and play something for 30 mins that would just kill the battery, i lost around 40 percent of battery life just by downloading The Dark Meadow data with the screen on, which took around 10 minutes, thats not normal if u ask me, and no im not selling it i just returned it in the 2 weeks period, why u blame me i dont get i just pointed out some things i didnt like, but honestly im not gonna transfer all my data to pc format my card every single time i loose some space, theres few flawless devices out there if it would be the one i had i would keep it but with so many issues i rather gave up on it
to be perfectly honest, i don't blame you if you had the flex and screen issues, it drives you mad! the screen lamination issues are a total disgrace
HTC better sort this and quickly
funny some people are still in denial around here, would you like to suggest to someone in your family getting a HOX and struggling like the rest of us with defects?
The phone is amazing but we need to pressure HTC to sort this out quick and most important never box devices in such state! if you are fan of HTC you should care about this
never seen this much drama on the Desire HD forum during release, i'm sorry ask anyone with a DHD
hamdir said:
to be perfectly honest, i don't blame you if you had the flex and screen issues, it drives you mad!
HTC better sort this and quickly
funny some people are still in denial around here, would you like to suggest to someone in your family getting a HOX and struggling like the rest of us with defects?
The phone is amazing but we need to pressure HTC to sort this out quick and most important never box devices in such state! if you are fan of HTC you should care about this
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To be honest i was really sad to return it back, my intention was to keep the phone, but right now untill they sort their mess i would not recommend it, i dont say all units are faulty, but most of them is, i was having Desire HD for 1 year and it was perfect device, apart from battery The HOX is really gorgeous i had a white one, the camera was pleasure to use, got some nice pics from it, display i wont even compare it to my note, its totally different league, but the issues i was haivng with it just drove me crazy, not to mention camera lens getting scratches really easy, and yes i was using the case and i wasnt even wearing it in jeans or anything, im really carefull when it gets to phones, i might actually buy it again when they sort these issues, but right now it was a no for me
no denail here, phone is perfect and if you have one of the issues then that is unfortunate, but the OP seems to be making mountain out of a molehill and all this while his Note was broken.
novak84 said:
no denail here, phone is perfect and if you have one of the issues then that is unfortunate, but the OP seems to be making mountain out of a molehill and all this while his Note was broken.
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note was having issues with s-pen only and camera software, while hox is having issues overall, and its not just minor software issues mate, if u have flawless device then ye im jealous, but theres ****loads of faulty ones, you can see many people returning and replacing the device multiple times, havent seen that before
nemmie_cz said:
note was having issues with s-pen only and camera software, while hox is having issues overall, and its not just minor software issues mate, if u have flawless device then ye im jealous, but theres ****loads of faulty ones, you can see many people returning and replacing the device multiple times, havent seen that before
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yes im gagging for a flawless grey, if someone has it and so sure its easy to get another please by all means PM me i will buy immediately
i really don't care if we scare new comers, HTC needs to learn a lesson here
you simply don't ship a highly praised 600$ flagship device in this state
if it was apple we would have already buried them by now
everyone was so excited and you get that box with the bloody cursed "im the one" sticker and surprise!
hamdir said:
yes im gagging for a flawless grey, if someone has it and so sure its easy to get another please by all means PM me i will buy immediately
i really don't care if we scare new comers, HTC needs to learn a lesson here
you simply don't ship a highly praised 600$ flagship device in this state
if it was apple we would have already buried them by now
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Thats what i mean i already said the phone itself is great, and i can imagine there has been alot of people fired in HTC for this, cause this didnt make a good name for their flagship
nemmie_cz said:
This morning i found a thread here about missing storage so i was like hey ill give it a go aswell, and boom 3gb missing, i know u can format ur card and stuff but seriously, if it would have microSD slot people would not complain that much but having to copy all data over and over again if u do the mistake and pull the device out without removing it safely its just lol.
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Click to collapse
First, learn to use paragraphs to separate your thoughts. Streams of consciousness are difficult to comprehend.
Second, do you believe everything you read? I posted some comments in the SD card thread before the Chinese tree monkeys spun it out of control. The 3GB isn't missing; it's in protected space that CHKDSK can't read. It's because HTC's using a different method of managing storage. It's why the One X shows up as "mass storage" device and not "MTP" like other ICS devices. The XL has only 16GB of memory. Don't you think the people on their forum are smart enough to notice if 2/3 was missing the way people are claiming here?
If I get a SGS3 it'll be to get away from posts like this and the random and pointless crisis posts on this forum.
nemmie_cz said:
note was having issues with s-pen only and camera software, while hox is having issues overall, and its not just minor software issues mate, if u have flawless device then ye im jealous, but theres ****loads of faulty ones, you can see many people returning and replacing the device multiple times, havent seen that before
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Click to collapse
But all i can gather is your HOX had 3gb missing (which it isnt) and when you leave the battery on playing games it drains the battery. Everything else you have only read about it.
nemmie_cz said:
Hey guys, this is not a QQ post like many others, just wanted to point out some things , 1 week ago i sent my galaxy note for repair and got HTC ONE X instead, the phone was running quite nice i have to say it was unbranded one even tho it was bought from Vodafone in Czech Republic, i received both OTAs immediately after the release. The phone itself have really beautifull design i have to say its probably the best looking phone right now but the issues it have thats just bollox, i had flickering when the brightness was on the lowest settings which i didnt use anyway but it was there, battery on this device is just i dont know, htc is boasting with Nvidia Tegra but come on, 20-30 minutes of playing and ur phone is dead, standby battery life is quite nice and it would last for 2-3 days but when u turn the screen on you can just see the battery goin down, which is quite disturbing i got to the point when i was really scared to even turn it on This morning i found a thread here about missing storage so i was like hey ill give it a go aswell, and boom 3gb missing, i know u can format ur card and stuff but seriously, if it would have microSD slot people would not complain that much but having to copy all data over and over again if u do the mistake and pull the device out without removing it safely its just lol. I know the device is new and there are always issues with it, but come on my note didnt have so many issues, and the ones htc is experiencing that are not just minor problems, its facing construction problems, overheating , battery drainage screen flickering,lagging tegra games and maybe even others. I was really sad to return the phone but come on, i spent around 600 euro on it and i would expect some kind of level. Im back to my note now, and tbh im just gonna wait for S3 to test it out and see, i know new phones always have issues but HTC should have waited with the release of ONE X to make it perfect phone, its beautifull designed, it has gorgeous display, nice camera but the issues are letting it down.
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Ta raaa pet.
twistedh said:
Ta raaa pet.
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Ehh, Dansih languike?
Vallhall said:
Ehh, Dansih languike?
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lol, mancunian i believe or geordie...
Sent from my HTC One X using xda premium
I'm loving my HOXL so far, battery is better than my iPhone and any other android device I've ever owned.. That in itself is astounding considering the screen / resolution.
hamdir said:
yes im gagging for a flawless grey, if someone has it and so sure its easy to get another please by all means PM me i will buy immediately
i really don't care if we scare new comers, HTC needs to learn a lesson here
you simply don't ship a highly praised 600$ flagship device in this state
if it was apple we would have already buried them by now
everyone was so excited and you get that box with the bloody cursed "im the one" sticker and surprise!
Click to expand...
Click to collapse
you can have my one then if you are willing to pay top dollar get me the s3 and you can have my gorgeous working HOX..No problems no gaps no nothing. Perfect customer and love it
About 1 month ago I sadly broke my Samsung Galaxy SII just after changing my contract from Voda to Three.
I since contacted Three to get a issue with my sim only deal sorted which allowed me to upgrade early. (after the first 3 months) It did however take a few calls to and from the exec office to get this sorted since the calls to the usual call centre are worthless.
Anyway after all that I finally received my early upgrade which was a HTC One X. To be honest I didn't really want this as I was trying to wait for the Galaxy SIII, however I couldn't do without a phone for so long and wasn't aware of the SIII release date back then. After receiving my HTC One X I was REALLY impressed with it, the screen, sound, appearance were all excellent. After using the phone for a few days I noticed the haptic feedback buttons were making a bit too much of noise and not the usual shock vibration it was doing when I first got it. I contacted Three who arranged a doorstep exchange for me. Once the new phone arrived I used the phone for another few days only for more problems to slowly start appearing. The screen itself started to not come on when I was pressing the lock button, the lights were lighting up but the screen was not coming up. I have to constantly keep pressing the lock button over and over to try get it on. The screen itself also just start flickering around and then just blurrs up like the resolution is screwing up so all the icons are on top of eachother and the only way to get it off is by locking it and unlocking it. I have no idea as to why it happened. I have a protective case around it with a screen protector on the screen too. It has never been dropped or treated poorly so I was bemused.
I decided to contact Three again as this was not right. The first person I spoke to told me to take the phone to my local Three store and they will put it in for repair. I decided to contact them back a few hours later to explain I didn't want this and was not happy to get another HTC or that one replaced. This customer service advisor was a lot more helpful and explained I could have another doorstep exchange for another handset since the first 2 HTC's have not functioned as they should. Since I now knew the released date of the SIII I told the advisor I would rather wait for the SIII and he told me that it was fine and would be delivered on the 1st June. All I had to do was box the HTC up and hand it over to the courier on the day my new one arrives.
Thought I would share my problems with the HTC One X along with saying I will NEVER touch another HTC Would add if people are lucky enough to get a working HTC and have no issues then fair play, the phone was nice and had excellent features
Cheers,
Luke
luke.douthwaite said:
About 1 month ago I sadly broke my Samsung Galaxy SII just after changing my contract from Voda to Three.
I since contacted Three to get a issue with my sim only deal sorted which allowed me to upgrade early. (after the first 3 months) It did however take a few calls to and from the exec office to get this sorted since the calls to the usual call centre are worthless.
Anyway after all that I finally received my early upgrade which was a HTC One X. To be honest I didn't really want this as I was trying to wait for the Galaxy SIII, however I couldn't do without a phone for so long and wasn't aware of the SIII release date back then. After receiving my HTC One X I was REALLY impressed with it, the screen, sound, appearance were all excellent. After using the phone for a few days I noticed the haptic feedback buttons were making a bit too much of noise and not the usual shock vibration it was doing when I first got it. I contacted Three who arranged a doorstep exchange for me. Once the new phone arrived I used the phone for another few days only for more problems to slowly start appearing. The screen itself started to not come on when I was pressing the lock button, the lights were lighting up but the screen was not coming up. I have to constantly keep pressing the lock button over and over to try get it on. The screen itself also just start flickering around and then just blurrs up like the resolution is screwing up so all the icons are on top of eachother and the only way to get it off is by locking it and unlocking it. I have no idea as to why it happened. I have a protective case around it with a screen protector on the screen too. It has never been dropped or treated poorly so I was bemused.
I decided to contact Three again as this was not right. The first person I spoke to told me to take the phone to my local Three store and they will put it in for repair. I decided to contact them back a few hours later to explain I didn't want this and was not happy to get another HTC or that one replaced. This customer service advisor was a lot more helpful and explained I could have another doorstep exchange for another handset since the first 2 HTC's have not functioned as they should. Since I now knew the released date of the SIII I told the advisor I would rather wait for the SIII and he told me that it was fine and would be delivered on the 1st June. All I had to do was box the HTC up and hand it over to the courier on the day my new one arrives.
Thought I would share my problems with the HTC One X along with saying I will NEVER touch another HTC Would add if people are lucky enough to get a working HTC and have no issues then fair play, the phone was nice and had excellent features
Cheers,
Luke
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Click to collapse
Lucky sod..My phone is in repairs now. Similar issues i had as you my friend but they told me they could not replace my current handset(which is my 3rd replacement now)so the only option i had was to repair it. Hoping they come back with an exchange option if they can not sort my phone out and then i can get the S3 as well. Well done again mate you have chosen a good phone now
Goku80 said:
Lucky sod..My phone is in repairs now. Similar issues i had as you my friend but they told me they could not replace my current handset(which is my 3rd replacement now)so the only option i had was to repair it. Hoping they come back with an exchange option if they can not sort my phone out and then i can get the S3 as well. Well done again mate you have chosen a good phone now
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Mate you should contact them back once the phone goes back and say you are not willing to have another HTC as they keep on going. It always differ from each customer service advisor to another with Three, one says one thing and another says different lol
luke.douthwaite said:
Mate you should contact them back once the phone goes back and say you are not willing to have another HTC as they keep on going. It always differ from each customer service advisor to another with Three, one says one thing and another says different lol
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see every ****ty advisor i been speaking to have always stuck by what the other one been saying....do not get me wrong it is a wicked phone but might be to late for me to get an s3...should of just been patient and gone for it few weeks back when i was getting my 2nd replacement...and even now today when i took the phone back to the store for repairs they said i do not have that option unfortunately..so best thing maybe for me is to see if they could replace it with a new one if they come back and say it can not be fixed....then i will go for the s3
Goku80 said:
see every ****ty advisor i been speaking to have always stuck by what the other one been saying....do not get me wrong it is a wicked phone but might be to late for me to get an s3...should of just been patient and gone for it few weeks back when i was getting my 2nd replacement...and even now today when i took the phone back to the store for repairs they said i do not have that option unfortunately..so best thing maybe for me is to see if they could replace it with a new one if they come back and say it can not be fixed....then i will go for the s3
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Click to collapse
Fingers crossed for you then, IF it comes back repaired could you not just sell it on and get a SIII?
luke.douthwaite said:
Fingers crossed for you then, IF it comes back repaired could you not just sell it on and get a SIII?
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Click to collapse
could do..but that means putting money as well in which i really can not afford right now...so one x is the next best thing. so two things.
either it comes back brand spanking new.
they offer me an exchange (which means either brand new handset or can choose what phone i want)
Got my one x a month ago today and it's been working perfectly, anything wrong solved by software updates. Love it, greatest phone ever, & I personally think it's better than the s3 (from video impressions). Saying that the two phones are such beasts its all down to personal preference, so I wish you luck with the s3!
Sent from my HTC One X using xda premium
Goku80 said:
could do..but that means putting money as well in which i really can not afford right now...so one x is the next best thing. so two things.
either it comes back brand spanking new.
they offer me an exchange (which means either brand new handset or can choose what phone i want)
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When is your handset due back mate?
Sent from my HTC One X using Tapatalk 2
luke.douthwaite said:
When is your handset due back mate?
Sent from my HTC One X using Tapatalk 2
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took it in yesterday. so they said to me two weeks from yesterday..so i could get it back not this tuesday coming but the next or the one after that...i am not going to think about that for now..just wait till after next week i think to start finding out more whats going on like
Goku80 said:
took it in yesterday. so they said to me two weeks from yesterday..so i could get it back not this tuesday coming but the next or the one after that...i am not going to think about that for now..just wait till after next week i think to start finding out more whats going on like
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Click to collapse
It's a real shame about the phone though because when it was working it is up there with the best for sure. If this had not been my 2nd faulty HTC then I would of taken it back but it just doesn't seem like the HTC One X was the one for me
Look forward to getting my S3 though after the S2 was a big fave of mine. Even if they give you the HTC back repaired or just send you a new one are you happy to accept that? If not have you thought about contacting the executive office and speaking to them? I found them to be a greater help when dealing with issues.
Thanks,
Luke
luke.douthwaite said:
It's a real shame about the phone though because when it was working it is up there with the best for sure. If this had not been my 2nd faulty HTC then I would of taken it back but it just doesn't seem like the HTC One X was the one for me
Look forward to getting my S3 though after the S2 was a big fave of mine. Even if they give you the HTC back repaired or just send you a new one are you happy to accept that? If not have you thought about contacting the executive office and speaking to them? I found them to be a greater help when dealing with issues.
Thanks,
Luke
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Well. Depending on what they say to me. If they say we are sending you the handset back and it is repaired and i know when i check it instore it is build like a brick wall then i will keep it as i still think it is a top phone and i already have like a few cases for it. now if they say we can send you a replacement then i will ask if i can go for a different handset ie the s3. if they say no and it has to be the same phone then i will just get the one x....i really can not say till the day comes.
perfect world would be to offer me a different handset if i was not happy with getting a different one x. if they just say they will replace like for like then i still be a happy guy no matter what but i would prefer the s3
I thought that I would share my story about my HTC One X needing repair. Hopefully this might shed some positive light about the company (HTC) and good stuff like that.
I recently read articles indicating that HTC now recognizes issues with the WiFi dropping out with the international HTC One X (mine happens to be from Malaysia [x.xx.707.x]). I contacted HTC via email first and they recommended trying different WiFi Hotspots and doing a factory reset.
I first tried a factory reset (on 1.19.707.1 - shipped firmware) which did not fix the issue. I also updated to 1.29.707.11, but still have the problem. I then tried WiFi Hotspots at McDonalds, Starbucks, Work and a number of other houses (friends and family) and the dropout still occurred, even within 5 feet of the routers.
I just got off the phone with HTC Repairs (US?) and they said the next step is to send the phone in, which I will. They will diagnose and repair the phone that is still under warranty (Locked and Stock), but may need to send the phone to a Global Warranty shop due to being a non-US phone (for parts??, at a cost of $20).
All together, I hope to have this problem fixed and in the shortest timeframe, but the timeframe they gave me was about 2 weeks :crying:.
Hope this helps !!
I have the exact same revision as you (.707) and, although I do not think my phone suffers from the loose wifi issue, I'm curious to what you have to do. How far away do you have to ship your phone?
I bought mine in Thailand on vacation at full price...and I'm wondering if it ever has an issue what I can do about it.
Just email them. They will tell you several places for warranty.
HTC is awesome from manufacturing, design, and support.
Sent from my HTC One X using XDA
2 Weeks without a new toy would drive me insane!
seightch said:
2 Weeks without a new toy would drive me insane!
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yes, especially i dont have a backup other then a feature phone with slider qwerty (a samsung something) for the time being. Although, I am thinking about buying my wife a HTC One V and using her HTC Explorer, we have other things to spend our money on right now :crying:
Update!!! 9/6/12
After a long procrastination because I didn't want to be without my beloved phone for to long, I finally sent my phone in. And let me tell you, this has been the WORST experience I have ever had.
The story begins on August 10th when I Fedex scanned my parcel as being shipped. At this time, I was using my Dads old iPhone 3g because it was the only smartphone in the entirety of my family that wasn't being used. Sure its old and it's defiantly not Android... but it has tethering over Bluetooth and I have my Nexus 7, so it wasn't all bad. My One X arrived in Texas, USA at the HTC repair center on August 17th. HTC's computers say that it was actually received on August 16th, but thats just splitting hairs. From there I waited a few days and as of August 22nd, the HTC "Track My Orders" page said that my phone was 'In Repairs'. GREAT SO FAR!!! But it doesn't say that way.
It was about August 29th when I first called HTC about the repair because the tracker still claimed my phone was in repairs. According to the HTC rep I spoke to, Malaysia is a country we don't do business easily with but that it normally takes about a week to get the parts. After that it would be a few more days. Ok I said.
After being without my phone for almost a month, September 4th (this past Tuesday), I called HTC again to inquire what was going on. The HTC rep said that they were waiting for materials and that it might be a few more days to get them. I pushed to try to get another answer, one that might give a bit more hope as to when I might get my phone back, but the best I got was a long drawn out explanation about the process that they go threw in getting materials. After insisting to have a timeframe, I was put on hold for about 10 minutes... and this is where the real trouble starts.
My repair was "escalated to a Tier Two" group that would try to find out more info about timeframes and would be calling me back later that morning. I never received a phone call. I went to bed, because I work nights, and when I woke up I decided to find out more information about the WiFi problems with the Tegra3 versions of the phone. Guess what I found.... http://forum.xda-developers.com/showthread.php?t=1688538. Not only how to test the problem, but how to fix it yourself!!! Armed with this info, I called HTC again that same day to request my repair order be canceled and my phone be sent back to me. But That can't happen.
Once your repair gets escalated to Tier Two, it is held until they get around to it. It's a first come first serve deal. After 30 minutes on the phone with HTC... Again, because the Tier Two was closed by this point... A note was left on my repair to send the device back. As I was happy with that, and that I would be getting a call "soon" to talk about the order, I left ended the conversation nicely.
I have yet to hear from the Tier Two, and there is no word on my phone.
I have attached photos of my Fedex Tracking and HTC Repair Tracker so I am more credible and not just a customer out for revenge.
This has been my experience, and yours may differ. But my advice is fix it yourself... if you can.
sorry to hear it's been such a bad experience for you.
unfortunately this isn't that uncommon. at least from my experience anyway, which was similar.
I can promise you (from my experience) that you won't ever get a call back from the tier two, to be honest it's like they don't exist! I'm technically still awaiting 3 or more callbacks from them...
I had to send it to them 3 times to get it repaired. First 2 times they sent it back after reflashing the software (even though the problems were blatantly hardware and a child could have realised that - http://dl.dropbox.com/u/10438181/speaker.JPG the pic is just one of the problems i had)
FINALLY i have it sorted, 4 months done the line (bought the phone on launch and been trying to get it sorted ever since)
If i were you, I know it's hard and sure is a pain in the ass, but keep persisting with them every day, even several times a day, until you get what you need, being either a repair, or just returned to you. (even though they'll probably send it unrepaired anyways lol)
I would go for them repairing it. They should replace the mainboard, and add in the poly carbonate parts to strengthen the casing to stop it happening again. Problem with the 'fix it yourself' methods, is that the problem will likely come back after time, and there has been some speculation on whether these fixes may cause further damage to the antenna.
Also - IF you repair yourself, and even if they repair it, don't try testing it with the squeeze test. This squeezing, is what causes the problem in the first place (ironic huh?)
As final thoughts, though I will post a 'Final Outcome", my HTC ONE X has been lost. No one in Tier 1, Tier 2 or RNA can tell me where my phone is. Be best they can do is tell me that "its ready to be packaged" - but not if its in the bay to be packaged, in line to be packaged, packaged but waiting for Fedex... and according to the guy I just got off the phone with, it could be any one of them, or none of them. As proof as they dont have any info on my device, I have attached an updated Order Tracking screenshot... This might amuse some people because it looks like HTC has wiped my device from their system... There is no record of it according to this screen
This guy also said that if I don't get a Fedex tracking number in 24 hours, it will be another 24 to find out why - as the shipping process takes 3 days and 72 hours have expired since Thursday (and they dont work weekends) - and it takes them 24 hours to physically find things in their warehouse.
I also found out the HTC Repair Center in Tx, USA doesn't have a phone. All communications are done via email and there is a dedicated lackey to sit and watch for new emails.
It has been over a month since I sent my phone to HTC, and 51 days since I initiated the repair ticket. Why did I wait so long to send in my phone? I was affraid that this would happen... A month would go by and I wouldn't have my phone back, which is exactly what has happend.
At this point, if I get my device back I will have a HTC One X to sell because I'm going out and getting a GS3 (Yay LTE, SD slot and potentially Jellybean by months end.... Oh, and Kies for Mac OSX which is a syncing program, another thing HTC couldn't do).
My advice, fix the thing yourself or sell it if you have problems... because HTC CANT FIX THE PROBLEM inside one months time!
toonhead85 said:
As final thoughts, though I will post a 'Final Outcome", my HTC ONE X has been lost. No one in Tier 1, Tier 2 or RNA can tell me where my phone is. Be best they can do is tell me that "its ready to be packaged" - but not if its in the bay to be packaged, in line to be packaged, packaged but waiting for Fedex... and according to the guy I just got off the phone with, it could be any one of them, or none of them. As proof as they dont have any info on my device, I have attached an updated Order Tracking screenshot... This might amuse some people because it looks like HTC has wiped my device from their system... There is no record of it according to this screen
This guy also said that if I don't get a Fedex tracking number in 24 hours, it will be another 24 to find out why - as the shipping process takes 3 days and 72 hours have expired since Thursday (and they dont work weekends) - and it takes them 24 hours to physically find things in their warehouse.
I also found out the HTC Repair Center in Tx, USA doesn't have a phone. All communications are done via email and there is a dedicated lackey to sit and watch for new emails.
It has been over a month since I sent my phone to HTC, and 51 days since I initiated the repair ticket. Why did I wait so long to send in my phone? I was affraid that this would happen... A month would go by and I wouldn't have my phone back, which is exactly what has happend.
At this point, if I get my device back I will have a HTC One X to sell because I'm going out and getting a GS3 (Yay LTE, SD slot and potentially Jellybean by months end.... Oh, and Kies for Mac OSX which is a syncing program, another thing HTC couldn't do).
My advice, fix the thing yourself or sell it if you have problems... because HTC CANT FIX THE PROBLEM inside one months time!
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useless ****ing idiots. its this sort of service that gives them an even worser name.
toonhead85 said:
My advice, fix the thing yourself or sell it if you have problems... because HTC CANT FIX THE PROBLEM inside one months time!
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If mine comes back not fixed properly (or rejected due to unlocked bootloader), I will do the fixing myself.
My HTC One X developed a charging fault around the start of August I contacted HTC who collected it and returned it to me 15 days later with a different fault.I again contacted HTC who arranged a second repair and I received the phone back 6 days later all seemed good.After 2 days a yellow spot appeared on my screen and this time HTC have agreed to replace the handset with a new mobile this has been collected today. I have been advised this should be with me in 3-5 days.Continually contact HTC for updates is the only way to get the repairs speeded up.
How dare you all complain about HTC !!! HTC is the BEST!!! Much better than Samsung and Apple or anything else ok ! They are the best !!
Just being sarcastic. (Hope I dont get a ban for not being critical of Apple instead). Good luck for all of you who have a faulty handset. Stories like this made me steer clear from the HOX and not recommend it for anyone.
louis.b said:
How dare you all complain about HTC !!! HTC is the BEST!!! Much better than Samsung and Apple or anything else ok ! They are the best !!
Just being sarcastic. (Hope I dont get a ban for not being critical of Apple instead). Good luck for all of you who have a faulty handset. Stories like this made me steer clear from the HOX and not recommend it for anyone.
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Nice trolling...u know what...nobody cares ..hox rulz everywhere...and all trolls are welcome here, in our forum,so u can learn about modding, kernel, stuff that u don't have in ur forum...that's why ur are trolling here.
It s funny to see girlz crying in our forum...we just keep pushing hox forum...and no matter what...it s the best phone in earth.
Enviado desde mi HTC One X usando Tapatalk 2
dragonesdenano said:
Nice trolling...u know what...nobody cares ..hox rulz everywhere...and all trolls are welcome here, in our forum,so u can learn about modding, kernel, stuff that u don't have in ur forum...that's why ur are trolling here.
It s funny to see girlz crying in our forum...we just keep pushing hox forum...and no matter what...it s the best phone in earth.
Enviado desde mi HTC One X usando Tapatalk 2
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Well I followed the HOX when it was just announced at MWC and this phone is the one I've been dying to get since then and could have got it instead of the SXS. But months following this forum and see how the issues emerged and evolved just lost my confidence in this product and HTC. Why am I still here? Cuz I still care and Im still a fan of HTC and still want them to do better. But that doesnt mean I need to be a sheep and insult everyone for complaining about the legit issues.
louis.b said:
Well I followed the HOX when it was just announced at MWC and this phone is the one I've been dying to get since then and could have got it instead of the SXS. But months following this forum and see how the issues emerged and evolved just lost my confidence in this product and HTC. Why am I still here? Cuz I still care and Im still a fan of HTC and still want them to do better. But that doesnt mean I need to be a sheep and insult everyone for complaining about the legit issues.
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That s nice, i m not a fan. And u dont need to say that u r not a sheep when everybody here know that u r a cheap plastic sheep. U can keep trolling everywhere in our forum... But we now u r a c h e a p p l a s t i c s h e e p.
Enviado desde mi HTC One X usando Tapatalk 2
I just sent my Evo LTE in for issues with dropped calls, and they kept my phone for a month! Once they slowly figured out what the problem was, they had to order a part which took a week. And now that a month has passed they ship it FedEx Ground which takes another week! So a total of 5 weeks without the brand new phone. Not a good showing at all.
ronnienyc said:
I just sent my Evo LTE in for issues with dropped calls, and they kept my phone for a month! Once they slowly figured out what the problem was, they had to order a part which took a week. And now that a month has passed they ship it FedEx Ground which takes another week! So a total of 5 weeks without the brand new phone. Not a good showing at all.
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I faced the same with a Motorola atrix, 35 days without the phone, then they gave a new one. But is carrier fault.
Enviado desde mi HTC One X usando Tapatalk 2
The funny thing is that, my HTC One X has been bought one week after the release date and till now, there wasn't any problems with it, no flickering, no WiFi issues, nothing at all. It's either I'm lucky to have a flawless One X or that others have glitches.
I have posted previously on here about my faulty One X but last night my wifes phone another One X has begun to play up.The numeric keyboard(dialer)all the top numbers 1 2 3 none of them are responding,phone is stock unrooted tried factory reset but no joy,so another One X going back for repair.
How many phone manufactures in the world can guarantee that if they manufacturer a million phones all of them would be fault free or not develop any faults within the first 6 months?
Some comments posted here a baseless and lack any meaning or essence.
I love this phone. It's sexy, fast, and did I say sexy? But I'm on my second one now. The first had five stuck pixels and the top was pealing off. This one has none of that, but the touch screen is bugged. If I touch the backspace key on the Google Keyboard, I'll hit P somehow then it will select something random on the screen. If I'm scrolling through the homescreen, an app will open out of nowhere. If I press the back button, it will register it as a slide all the way up the screen and open Google now. I don't know if this is software, but so far it looks like I'm going to have to get another M8. If that one has problems, I'm going to the S5, no matter how ugly and bloatware ridden it is. I can't believe I've gotten two lemons in a row.
On that note, does T-Mobile offer replacements 14 days after getting the replacement, or is it only 14 days after getting the original device? I unlocked the bootloader so I don't want to send it in to HTC.
Get that info from your carrier. Go within these 14 days to a tmobile shop or just call them.
We are not tmobile here
Mr Hofs said:
Get that info from your carrier. Go within these 14 days to a tmobile shop or just call them.
We are not tmobile here
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I realize that, I was just seeing if somebody may have had a similar experience, and hoping this was a bug I'm experiencing now, like how my old GNex couldn't detect corners of the screen.
Gatortribe said:
I realize that, I was just seeing if somebody may have had a similar experience, and hoping this was a bug I'm experiencing now, like how my old GNex couldn't detect corners of the screen.
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I had the phantom in the keyboard after installing insert coin 2.10 but after updating to 2.3.2 its all good, now the only thing that pisses me off is the whelp message on firewater s off lol :good::good:
Sometimes it makes me happy to live in "technology backwards Australia" (relatively). A year and a bit ago, my 1 year old son thought my HTC ONE X would look better in a bucket of water, maybe he was trying to make a boat.. It had been around 6 months since I had it, I don't get "insurance", IMHO, a scam for most cases over here. Drying it out with silca + rice, I got it going again except it wouldn't read the SIM card. I took it in one of the local carrier shops (Vodafone), we're discussing the possible costs, and she sees my "very colourful" ViperROM, naturally no Vodafone look or apps (LOL).
The girl says it will be "a cost involved" if I want HTC to examine + repair and/or replace phone yada yada. Memory says she said it was $50 to get HTC to look at the phone to let me know if it was repairable etc.. So, I say thanks, go home, look for Vodafone RUU. Go back to stock, go to the other shop, I talk about the phone not working, playing dumb. The attendant guy says "Ok, let see what I can do for you". He goes to a cupboard, finds a refurbished HTC ONE X, and swaps it over on the spot.. Yay for people who don't "dig deeper", as all the phone stuff was less than a day old, that kinda looks suss, unless factory reset would make the files have similar timestamps etc..
But meh, I got a new phone replacement basically, well I didn't have the POGO pins working so my cheap ebay powered case wasn't worth getting extra time, but that was ok, ROM improvements plus my own 10plus hours a day helping out some ROM + kernel devs suss out the battery, we were getting a "pretty good" daily use per charge as opposed to the start, plus I owned 2 or 3 Nexus 7s by then... heh.
And it was somewhat mind blowing walking past the phone shops with the wife+ kids seeing the M8 on release day, no "fanfare" or trying to show off the M8 as a great flagship, it was on display next to an iPhone 4 and a Note (2 or 3).. And then the S5 on it's release did get the little bit of extra 'showing off', but overall, to most ignorant people (non insult), they were just other phones there, well besides how most people know someone or have had a galaxy themselves so therefore may be drawn to that.
And I spent a bit of time at the carrier shops recently as my wife (plus myself) were able to get a new phone, which my wife did, I mainly was inquiring about cheaper or better plans of similar cost since I was happy with my G2. I get a date personally that I have to wait to get a new plan as Vodafone want to intice people to get new phones so they can finish their plans earlier than 'just' getting out of contract to another sim plan.
True to Murphey's law, my G2 got hosed that night, HAHA. Had one 'big death' like that, did the stuff needed to reload the phone with a tot file etc, but the EFS partiton was truly hosed. Baseband, simcard, wifi was truly dead on stock JB, Kitkat and various custom roms I installed that night. Next day, M8 baby!
I got a perfect unit.
Sent from my HTC One_M8 using Tapatalk
Hey evryone ... first soz , for my bad english , and second i'm here to ask you smth ...
I have a HTC ONE X i got from friend.. and now my touch work all , but mid dont respond... maybe cuz its bad put upadate ... cuz its 4.2.2 here... and main of this phone its 4.1..2 , i will post my picture and u will se... and PLS HELP : / and sorry for english , if u dont understend any of worlds , i will use google tran...
mariorazer said:
Hey evryone ... first soz , for my bad english , and second i'm here to ask you smth ...
I have a HTC ONE X i got from friend.. and now my touch work all , but mid dont respond... maybe cuz its bad put upadate ... cuz its 4.2.2 here... and main of this phone its 4.1..2 , i will post my picture and u will se... and PLS HELP : / and sorry for english , if u dont understend any of worlds , i will use google tran...
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Just so you know, HTC is a garbage company that creates good looking phones but which appear durable only on the outside.
I had an One S and after 2 months of usage The touchscreen "gave birth" of a dead spot right in the middle. It was a 1cm thick vertical line. So the phone became useless.I spend a ton of money on an "original" display+glass+digitizer (an assembly) cause I didn't choose a warranty when I bought the device, cause it was cheaper that way. after 1 month and a half month, a dead spot appeared on the new screen. This time it was a horizontal line that gave me a hard time again. I donnated the phone to some guy. I decided to buy a new HTC, but this time a ONE X. After 4 months another dead spot appeared on the touchscreen and again that area was unresponsive. I decided not to send it into warranty cause it was already enough and it's not worth it, so I sold it at a considerably lower price because of that problem. The Ironic thing is that I always tooks so much care of both devices and it still broke. If you keep using HTC, you'll only shorten your life.
I'm now a bit short on money and I'm using a pathetic Galaxy Ace 2. If you wanted right now to exchange a brand new ONE X with my Ace 2, I wouldn't make the exchange and I'd stick with the phone I have right now. Or I'd make the exchange only to sell the HTC, cause it's more expensive than the Ace 2 and after that I'd buy a Nexus 4 or a Galaxy S3, with the money I'd get from the HTC. That's how bad I hate HTC. What seems to be awesome, it's actually something that breaks with the slightest touch. Samsung, which everytime comes with the same hideous design every year, is 10 times more durable than an HTC, and also is a lot easier to root and downgrade if something goes wrong during some process.
So, my personal opinion, try to choose anything else but HTC. Otherwise you're gonna experience all sorts of problems with it even if you decide to replace the screen. When you fix a problem, another one will come out and make you be stressed. IT'S NOT WORTH IT, believe me.
Every one has there personal views of the devices they use.. I've had my One X from since it came out and it has never given me trouble.. I've never came across with the issues you are claiming.. neither my friends that use them. I have to upgrade to a new phone eventually but not because of the phone dying, but because it's just natural to upgrade to a newer better phone. I've used sammies before but have never ever come close to my comparison with the One X. I love HTC products and that remains no matter what..to the OP, your problem seems can be solved with a new screen..
How is that practical advice...uncalled for. Try a reverting phone to stock, if that doesn't help then it is a hardware fault and start looking into repair.
Sent from my alarm clock.