I had to send my nexus into Samsung for service just about a month after I got it from Google. I was having the issue where it showed that it was charging when not plugged in.
I just got the phone back after 3 weeks, with it not repaired. It included a red sheet saying that the warranty was void due to corrosion from water damage. Unless I perspired on it, I never got it wet.
Do I have any recourse? What should my next step be? Thanks in advance for your help.
dgwphotography said:
I had to send my nexus into Samsung for service just about a month after I got it from Google. I was having the issue where it showed that it was charging when not plugged in.
I just got the phone back after 3 weeks, with it not repaired. It included a red sheet saying that the warranty was void due to corrosion from water damage. Unless I perspired on it, I never got it wet.
Do I have any recourse? What should my next step be? Thanks in advance for your help.
Click to expand...
Click to collapse
you can take it to a cell phone service center, replacing the usb should be fairly inexpensive. or you can try doing it yourself.
You either; Clean the USB port, replace the USB port, let your battery die and charge it over night or use a custom rom. Here is a thread that is relevant to your situation.
http://forum.xda-developers.com/showthread.php?t=1427539
Simba was moving too slow, so I told him to Mufasa.
Thanks guys - I saw that thread before I sent it out - I tried the toothpick trick and tried cleaning it before I sent it out.
What makes it really bad is that the phone is worse now than when I sent it in. I always had a full 4 bars inside my house, and now I don't get any service inside. My daughter also has a gn, and she still has the same great service.
Related
Hey, I found a thread on this in the SII threads to no resolution. My phone's battery has been flaky at best and when I try to reboot it I get a temperature gauge with a yellow arrow (and am not allowed to boot until I plug in the phone). Can anyone point me in the right direction on how to resolve this?
I've Reset Battery Stats and I've wiped and tried multiple roms to no avail.
I had a very similar problem. The other symptoms I had were that the phone was not recognized on computer because of the USB and the notification light wouldn't go off like it thought it was charging. By any chance do you have any of those symptoms?
Littlefield said:
Hey, I found a thread on this in the SII threads to no resolution. My phone's battery has been flaky at best and when I try to reboot it I get a temperature gauge with a yellow arrow (and am not allowed to boot until I plug in the phone). Can anyone point me in the right direction on how to resolve this?
I've Reset Battery Stats and I've wiped and tried multiple roms to no avail.
Click to expand...
Click to collapse
If you have a sprint epic 4g touch you shouldnt be on the sII section I almost bricked my phone when I got confused about the models and tried to flash a rom from there. On to the battery issue it sounds to me like you might need a new battery or there might be something wrong with the phone. I had an issue similar to that where my phone would out of the blue say battery disconnected when I charged it. I took it to sprint and it turned out it was a bad charger that was shorting my phone out. Have you tried a different charger? Believe me they can cause problems that last long after you have disconnected them. I would try a different charger and if that doesnt work take it to sprint and they will test it out and if it needs a new battery they will give you one for free and if it is something with the phone they will replace it for 35 assuming you bought it from sprint. O ya also if you take it to sprint make sure you unroot it/ return it back to stock because when I took mine in that is the first thing they asked and when I gave it to them to look at it the first thing they did was go to about phone to see if I was running any custom roms or kernals or anything like that.
I agree with rbtrucking. Sounds like a hardware issue. what is the temp hanging at? if it's really overheating a temp program should tell you if it's really actually hot or if the sensor is just going nuts, especially considering you've already tried multiple roms. I'm new to Sprint (switched from T-Mobile) so I don't know how forgiving the insurance is about sending you a new battery, but with T-Mobile I had a similar issue and they sent me a new battery free of charge. I would start with the battery first and if that doesn't work, you may wanna consider flashing to stock and sending it back for a refurb.
xST4T1K said:
I agree with rbtrucking. Sounds like a hardware issue. what is the temp hanging at? if it's really overheating a temp program should tell you if it's really actually hot or if the sensor is just going nuts, especially considering you've already tried multiple roms. I'm new to Sprint (switched from T-Mobile) so I don't know how forgiving the insurance is about sending you a new battery, but with T-Mobile I had a similar issue and they sent me a new battery free of charge. I would start with the battery first and if that doesn't work, you may wanna consider flashing to stock and sending it back for a refurb.
Click to expand...
Click to collapse
Sprint is very good with customer service in my experience. Just go to a sprint store with a repair center and if you don't have insurance and the phone cannot be fixed they will give you a new one for only 35 dollars. Also they will give you a new battery free of charge if you need one. If they don't have one in the store they will mail it free of charge. I just dealt with them the other day and this is what they told me.
rbtrucking said:
Sprint is very good with customer service in my experience. Just go to a sprint store with a repair center and if you don't have insurance and the phone cannot be fixed they will give you a new one for only 35 dollars. Also they will give you a new battery free of charge if you need one. If they don't have one in the store they will mail it free of charge. I just dealt with them the other day and this is what they told me.
Click to expand...
Click to collapse
Good to know, T-Mobile wasn't so forgiving. They replaced my battery but tried to screw me on my insurance claiming the rates have been raised since the previous time I needed a replacement and tried to charge me $200 for a Motorola Defy that was selling new at the time for $350. What's the point of insurance if I can buy it on Ebay for cheaper ha.
Update:
So I took it into Sprint and after a night with the phone they weren't able to fix it and said there was corrosion damage on the charging port and he tried to scrape it off but it didn't fix it. He showed me the corrosion using a high-tech magnifying glass so I know he wasn't lying.
Anyway, because I didn't want to spend $100 to get insurance replacement, I got home, whipped out the rubbing alcohol, my girlfriend's hair pin, and some cotton swabs and went to town on it.... so far so good. Hopefully the corrosion doesn't come back but even if I have to do that from time to time I won't mind.
Littlefield said:
Update:
So I took it into Sprint and after a night with the phone they weren't able to fix it and said there was corrosion damage on the charging port and he tried to scrape it off but it didn't fix it. He showed me the corrosion using a high-tech magnifying glass so I know he wasn't lying.
Anyway, because I didn't want to spend $100 to get insurance replacement, I got home, whipped out the rubbing alcohol, my girlfriend's hair pin, and some cotton swabs and went to town on it.... so far so good. Hopefully the corrosion doesn't come back but even if I have to do that from time to time I won't mind.
Click to expand...
Click to collapse
How was there corrosion damage? did you get the phone wet?
Mr gf has a stock galaxy nexus. She got it less than 2 months ago. Today, she grabbed it from her bag, and it was off. She turned it on, it started to boot, then shut down. Now it won't respond. It doesn't turn on at all. We tried connecting it to a charger (wall charger and car charger) - no response. We tried connecting it via usb to her laptop - no response.
She took it to verizon and they took out the battery, mentioned the sensor should be red if it had water damage then said it has water damage (even though it was still white), entered into the notes on her account that it had water damage after contradicting themselves, and told her the only way to get a new phone is to pay full price for one.
I've been reading through posts, and it looks like other bricked phones have been flashed. She doesn't even know the first thing about doing anything like that. It's a stock phone. The only thing I can think of is she downloaded some maliscious app, but I wouldn't think it'd brick the phone. Anyone experience this or know what to do aside from contact her credit card company?
Sounds like you had an incompetent CS rep at Verizon. Call and ***** or go back in. If it really doesn't have water damage then it isn't her fault, and you should be getting a replacement.
martonikaj said:
Sounds like you had an incompetent CS rep at Verizon. Call and ***** or go back in. If it really doesn't have water damage then it isn't her fault, and you should be getting a replacement.
Click to expand...
Click to collapse
^^^^
This. U have proof the phone doesn't have water damage so ask to speak to a manager.
Sent from my Galaxy Nexus using xda premium
Try with another battery...
If you can find someone else with a GNex.
It may just be that your USB port is broken and won't charge the dead battery?
But agreed...go in ASAP and be like "Dude would NOT listen to me. I'm aware that my account is flagged for having a water damaged phone. But look; there is clearly no water damage. And you can check as hard as you want. I did NOT tamper with the sticker or anything of that manner."
(Also make sure BOTH indicators are white...the one on the phone AND the battery)
Thanks. We'll see what they say. She tried calling in to customer service last night, and they told her she can use her insurance (pay $100) and get a replacement in TWO WEEKS, since they're out of stock.
does the verizon gnex actually have a water damage sticker on the battery? mine (gsm) doesnt. so if it should be there make shure it is there
cyanoviper said:
does the verizon gnex actually have a water damage sticker on the battery? mine (gsm) doesnt. so if it should be there make shure it is there
Click to expand...
Click to collapse
i just pulled my battery and there's 2 spots. one on the battery and one right next to the battery pins. (its a vzw nexus)
Hola, noob here with a problem.
My rogers captivate glide was behaving perfectly fine one night when I decided to download some large files over wifi. It was also plugged in for charging and I was using some app (forgot the name) to prevent my screen from turning off so I won't lose my wifi connection. I left it like that and went to sleep. Upon waking up, my phone was hotttt , the screen still on but it has faded into a greenish color with scan lines. It was unresponsive and I had to pull the battery. Ever since then, my phone would last no more than a few minutes before freezing and fading into scan lines. I thought it was a battery issue, so I got new batteries but that didn't help one bit. I even flashed the kernel and still no help. I did resets, recovery, wiped caches, took out sd card and sims, stock builts. Nothing worked. I can't connect the phone to the computer or wall charger either. The screen would instantly freeze and fades out upon plugging in the micro usb cord.
Have anyone had similar problems? Did I fried the soc? I don't think it's a problem with the screen since it was perfectly responsive the few minutes it worked. This noob needs helppp.
I've posted a video on youtube but I couldn't link to it, but if you search "captivate glide problem" you'll see a video showing the freezing problem I have. I'm from the US also, so I don't know if I could get samsung to fix it through warranty since the phone is Canadian.
Well I downloaded Modern Combat 3 and that was like about 1Gb and the screen turn off because I didn't touch it while it downloaded, and wifi kept going so I'm not sure why it didn't stay on for you
Sent from my SGH-I927 using xda app-developers app
Idk about the phone so much , but i am computer technician and it sounds like you overheated it, what we might call "burned it up".
The screen symptoms you have described are a dead giveaway, especially the lines
If this was a laptop, I would be sending it off for a reflow .
Typically, the circuit board gets so hot, the solder on the ships melts enough for a tiny bit of separation. This requires a "reflow ", where specialized equipment is used to repair the solder connections.
First, you should to a factory reset , then try to do a warranty claim. (unless u have insurance from your cellular provider, then u might check with that)
*edit, sorry, I missed the warranty part the first time I read ur post*
The next option would be to check with the guys at www.mylaptopisbroke.com
Email them, ask if they concur with my diagnosis and if they can help.
I have been dealing with them for about two years and always been highly satisfied. (They are in NY, I am in TN. I have sent literally dozens of devices to them)
If none of those 3 options work out for you, start looking for a new phone.
Sorry :-/
Sent from my SGH-I927 using xda app-developers app
Sorry, but I agree with the previous poster, sounds like a hardware issue. Start the warranty process, can't know if it's gonna work til you try it.
Not to try to close the barn door after the horses have bolted, but in case you get into a similar situation with your new phone, there's an easier and safer way. When you're in the WiFi screen hit the menu button and under advanced settings there is the option to keep WiFi on during sleep. Also, as you have found out, be careful with any apps that directly control the hardware.
Had a very similar scenario as the OP described. Went to bed with it plugged in and streaming DI FM in high quality, woke up in the middle of the night by burning myself on the metal back plate. Unplugged it and pulled the battery, when I woke up in the morning after a rather worrisome night sleep I discovered my WIFI would not work unless I was within a foot of the router otherwise it wouldn't get any signal. I assumed the devices internals were damaged and that is what caused the problem, glad to know someone else aside from me has had a similar issue. Best bet would be trying to get a replacement through the warranty unless you have some type of protection plan through your carrier.
I see, thanks guys for the inputs. I had a feeling it's a goner. I can't do the warranty since it's rogers and I'm from the U.S.; bought it off Newegg unlocked without a warranty. So I guess I'm screwed.
Had the same thing happened to me. Had to send it to sammy to get fixed the had to replace the whole board
Sent from my SAMSUNG-SGH-I927 using Tapatalk 2
ericpeacock79 said:
Idk about the phone so much , but i am computer technician and it sounds like you overheated it, what we might call "burned it up".
The screen symptoms you have described are a dead giveaway, especially the lines
If this was a laptop, I would be sending it off for a reflow .
Typically, the circuit board gets so hot, the solder on the ships melts enough for a tiny bit of separation. This requires a "reflow ", where specialized equipment is used to repair the solder connections.
First, you should to a factory reset , then try to do a warranty claim. (unless u have insurance from your cellular provider, then u might check with that)
*edit, sorry, I missed the warranty part the first time I read ur post*
The next option would be to check with the guys at mylaptopisbroke
Email them, ask if they concur with my diagnosis and if they can help.
I have been dealing with them for about two years and always been highly satisfied. (They are in NY, I am in TN. I have sent literally dozens of devices to them)
If none of those 3 options work out for you, start looking for a new phone.
Sorry :-/
Sent from my SGH-I927 using xda app-developers app
Click to expand...
Click to collapse
I've contacted mylaptopisbroke and they told me that phone repairs have been discontinued until midwinter 2013.
Is there anywhere I could buy a new soc??
Try mobiletechvideos.com or phonedoctors.com
I've heard of reflowing oneself by putting it in the oven at 550 degrees for 10 minutes or something. FWIW.
Not sure I'd want to do it myself, not having better information, but perhaps there's something out there some googling will reveal.
I've look at the sites, no captivate glide stuff. Guess captivate glide is not that popular a model. I've read about reflowing, but too chicken to try. I did took took the phone apart but saw that the LED is on the board itself and couldn't be detached; it's housed in some soft rubber feely box. I had a feeling it would melt in the oven.
in the options you can change it to keep wifi on all the time.. i keep mine on all day.
bobbinthreadbare said:
in the options you can change it to keep wifi on all the time.. i keep mine on all day.
Click to expand...
Click to collapse
Yeah... I know that now... too late though.. ahah
What have you done with this?
Have you turned it on recently and found it still works?
I have a similar problem and other threads have suggested it's a software problem that might be fixed by installing a new ROM via odin
I have 3 s3's on my account. I have had intermittent problems with 1 of them lately. It would not charge. No matter what cords I used even swapping out the battery with another s3 this one phone would not charge. So for a day I just charged up my battery in one of the other s3's and swapped it back and forth. When plugged in it would show it was charging but it could sit all nite and % would go down. Well I was cleaning the battery connectors with a q-tip and some alcohol trying to figure out if maybe it was some sort of connection issue. In doing so I touched the water damage sticker with the qtip thats on the phone under battery. It slightly changed the color. I wasnt sure what it looked like before so I checked my other s3 and it had no sticker in that spot. Had the little square outline where it would go but no sticker. I purchased this phone brand new so I know it was simply not there to start. My question is this. Due to my problem with charging Samsung is covering the cost to send it in for repair/replace. I know it never had water damage and any hidden stickers inside the phone will back that up. But my worry is because of the slight change in color from q-tip alcohol would I be better off just removing it like my other s3? I know some people say that the removal of those stickers voids warranty but that would tick me off seeing how if I ever have a problem with my other one that never had the sticker they would void it.
EDIT: I should also add that after a day the phone started charging again fine. This has now happened 3 times. Will work fine for a few weeks then all sudden the no charge issue comes up again. Then going away on its own. I just dont want to keep going like this and have one day after warranty is up it not charge again.
my sprint gs3 also has no stickers.. can anyone verify what is up with this? is there more hidden ones in the phone itself????
val31178 said:
I have 3 s3's on my account. I have had intermittent problems with 1 of them lately. It would not charge. No matter what cords I used even swapping out the battery with another s3 this one phone would not charge. So for a day I just charged up my battery in one of the other s3's and swapped it back and forth. When plugged in it would show it was charging but it could sit all nite and % would go down. Well I was cleaning the battery connectors with a q-tip and some alcohol trying to figure out if maybe it was some sort of connection issue. In doing so I touched the water damage sticker with the qtip thats on the phone under battery. It slightly changed the color. I wasnt sure what it looked like before so I checked my other s3 and it had no sticker in that spot. Had the little square outline where it would go but no sticker. I purchased this phone brand new so I know it was simply not there to start. My question is this. Due to my problem with charging Samsung is covering the cost to send it in for repair/replace. I know it never had water damage and any hidden stickers inside the phone will back that up. But my worry is because of the slight change in color from q-tip alcohol would I be better off just removing it like my other s3? I know some people say that the removal of those stickers voids warranty but that would tick me off seeing how if I ever have a problem with my other one that never had the sticker they would void it.
EDIT: I should also add that after a day the phone started charging again fine. This has now happened 3 times. Will work fine for a few weeks then all sudden the no charge issue comes up again. Then going away on its own. I just dont want to keep going like this and have one day after warranty is up it not charge again.
Click to expand...
Click to collapse
Mine had the charging problem and I received a replacement free of charge. As for the water damage sticker idk how that's going to work for you. I will tell you this. When I took mine in they looked at it for 10 seconds and then just said we'll send your replacement in the mail but then again all techs are different
Sent from my SPH-L710 using xda app-developers app
CrfEpic4g said:
Mine had the charging problem and I received a replacement free of charge. As for the water damage sticker idk how that's going to work for you. I will tell you this. When I took mine in they looked at it for 10 seconds and then just said we'll send your replacement in the mail but then again all techs are different
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
you brought your phone to Samsung hq???
qs504792 said:
you brought your phone to Samsung hq???
Click to expand...
Click to collapse
Nope sprint store
So nearly a week ago, i was travelling by bike. It started raining ridiculously, i had kept my phone in a plastic bag in the pocket of my windcheater. Somehow, the water entered my phone, i travelled nearly 20 kms without realising the water had already done the damage to my phone.
I reached home and saw what had happened, immediately took out my battery, cleaned my phone with a dry cloth and used hair dryer for about 30 mins. I knew the damage had already been done, coz the phone flashed a red led light indicating water damage.
I opened up the phone, saw the water marker stickers were in a perfect condition no change in color whatsoever, kept my phone in rice for about 12 hours and next morning i plugged in battery to see if it works, no result. PHONE WAS DEAD.
I took it to local repair shop, gave me an estimate, the phone worked for a min and then bam display was flashing on and off. Decided to take it to samsung svc, at first they denied repairing it since GNEX isnt available officially in India. So, gave them my phone and today got an estimate. Costs almost 200$ to replace the mobo! I was shocked! Anyway, my question is should i get my phone repaired? Can i get the parts from outside and get it repaired(not in samsung svc, it took them 4 days just to tell me estimate!)
Any idea which place in mumbai is good for repairing cell phones?
Thanks!
kooldude.4141 said:
So nearly a week ago, i was travelling by bike. It started raining ridiculously, i had kept my phone in a plastic bag in the pocket of my windcheater. Somehow, the water entered my phone, i travelled nearly 20 kms without realising the water had already done the damage to my phone.
I reached home and saw what had happened, immediately took out my battery, cleaned my phone with a dry cloth and used hair dryer for about 30 mins. I knew the damage had already been done, coz the phone flashed a red led light indicating water damage.
I opened up the phone, saw the water marker stickers were in a perfect condition no change in color whatsoever, kept my phone in rice for about 12 hours and next morning i plugged in battery to see if it works, no result. PHONE WAS DEAD.
I took it to local repair shop, gave me an estimate, the phone worked for a min and then bam display was flashing on and off. Decided to take it to samsung svc, at first they denied repairing it since GNEX isnt available officially in India. So, gave them my phone and today got an estimate. Costs almost 200$ to replace the mobo! I was shocked! Anyway, my question is should i get my phone repaired? Can i get the parts from outside and get it repaired(not in samsung svc, it took them 4 days just to tell me estimate!)
Any idea which place in mumbai is good for repairing cell phones?
Thanks!
Click to expand...
Click to collapse
Try Indraprasth (Borivli), Alfa (Irla - Andheri) or maybe Heera Pana (Haji Ali - Mumbai Central). Good Luck
Sorry for not giving info relevant to your questions but:
kooldude.4141 said:
the phone flashed a red led light indicating water damage.
Click to expand...
Click to collapse
Are they really supposed to do that? red light=water damage? never heard of that. Was it the notification LED?
kooldude.4141 said:
used hair dryer for about 30 mins.
Click to expand...
Click to collapse
Did you use hot air? because that might be what have killed it. Plastic and hot hair don't always mix well, just like electronics and water.
Thanks for the reply guys. Tried indraprasth, first they said it will cost Rs.2500, now they are saying will cost more than Rs.5-6k and still no guarantee if it will work! So went ahead and gave it in samsung. Estimate is around 8k! I used hair dryer in normal/mode for about 30 mins and then in hot mode for 5 mins. When i tried to start the phone, the phone just flashed red led notification light and since then never turned on!
I dont know how much time it will take, even i know spending 8k on repairs is not a good idea, but this is my second phone in a year so had no option to buy nexus 4! Well will wait for the next nexus till then.
kooldude.4141 said:
Thanks for the reply guys. Tried indraprasth, first they said it will cost Rs.2500, now they are saying will cost more than Rs.5-6k and still no guarantee if it will work! So went ahead and gave it in samsung. Estimate is around 8k! I used hair dryer in normal/mode for about 30 mins and then in hot mode for 5 mins. When i tried to start the phone, the phone just flashed red led notification light and since then never turned on!
I dont know how much time it will take, even i know spending 8k on repairs is not a good idea, but this is my second phone in a year so had no option to buy nexus 4! Well will wait for the next nexus till then.
Click to expand...
Click to collapse
Hi! Im also facing a similar situation. Water entered in my phone on 9th June, I tried to turn on the phone but it wont start. I removed the battery and kept my phone in a bag of rice for almost 10 days. charged my battery using an external charger but the phone wont turn on
I would like to know what exactly the repair guy told u in indraprasth and which service center did u give ur phone. I don't want my nexus to die. I stay in borivali and any info from ur side will be really helpful.
yash099 said:
Hi! Im also facing a similar situation. Water entered in my phone on 9th June, I tried to turn on the phone but it wont start. I removed the battery and kept my phone in a bag of rice for almost 10 days. charged my battery using an external charger but the phone wont turn on
I would like to know what exactly the repair guy told u in indraprasth and which service center did u give ur phone. I don't want my nexus to die. I stay in borivali and any info from ur side will be really helpful.
Click to expand...
Click to collapse
The guy at indraprasth told me that water had entered the phone internals. Including earpiece,motherboard and display. My mobo worked fine for a sec or two and then the phone wud switch off again. After many tries the phone was dead. Then he said he can repair the phone(p.s smartphones cannot be repaired if mobo is damaged, only replaced) but there's no guarantee it will work. Then i went to samsung, they gave me an estimate of 8k +-1k. I will also get a warranty for a month, strange since this phone wasnt launched in India.
All the best, i would suggest go to authorised svc first and if you think the price is too high, then go to local.
kooldude.4141 said:
The guy at indraprasth told me that water had entered the phone internals. Including earpiece,motherboard and display. My mobo worked fine for a sec or two and then the phone wud switch off again. After many tries the phone was dead. Then he said he can repair the phone(p.s smartphones cannot be repaired if mobo is damaged, only replaced) but there's no guarantee it will work. Then i went to samsung, they gave me an estimate of 8k +-1k. I will also get a warranty for a month, strange since this phone wasnt launched in India.
All the best, i would suggest go to authorised svc first and if you think the price is too high, then go to local.
Click to expand...
Click to collapse
Thanks for your reply. I went to Indraprasth and the guy said my phone is 'dead'. It cannot be repaired and it has to be replaced but he said it's better u don't do anything as its gonna cost u heaven and plus spares are not easily available. So now i have no option left but to go to an authorized service center. I would like to know what exactly the service center guy told you that's not working and needs a replacement and have u received your phone back from the center and is it working properly? I have sent u a direct message pls do check it and revert back when free. Thanks.
Water entered ear piece
Water entered the ear piece. In call quality is pathetic now. Any service center in chennai?
Kindly help.